Best Western Gatwick Moat House Hotel
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Customer Reviews For The Airport Inn Gatwick Hotel


Address: Longbridge Roundabout, Horley, Surrey, England, UK, RH6 0AB
This hotel has averaged a score of 3.2 out of 5 by 8468 past guests
>>>Booking.com (average customer rating 3.4 out of 5 from 6903 reviews)
>>>Tripadvisor (ranked 10 of 13 for Hotels in Horley and rated 3 out of 5 from 1571 reviews)

17/09/2019
Rated 3.4 out of 5 :
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17/09/2019
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16/09/2019
Rated 3.4 out of 5 :
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15/09/2019
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15/09/2019
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15/09/2019
Rated 3.6 out of 5 :
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15/09/2019
Rated 2.9 out of 5 :
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14/09/2019
Rated 3.6 out of 5 :
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13/09/2019
Rated 3.1 out of 5 :
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12/09/2019
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12/09/2019
Rated 2.9 out of 5 :
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12/09/2019
Rated 3.1 out of 5 :
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11/09/2019
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11/09/2019
Rated 3.6 out of 5 :
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10/09/2019
Rated 3.6 out of 5 :
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10/09/2019
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09/09/2019
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09/09/2019
Rated 2.9 out of 5 :
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09/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 3.6 out of 5 :
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08/09/2019
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08/09/2019
Rated 3.1 out of 5 :
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08/09/2019
Rated 2.9 out of 5 :
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08/09/2019
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07/09/2019
Rated 2.9 out of 5 :
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07/09/2019
Rated 3.4 out of 5 :
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06/09/2019
Rated 2.8 out of 5 :
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06/09/2019
Rated 2.9 out of 5 :
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06/09/2019
Rated 3.4 out of 5 :
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04/09/2019
Rated 4.0 out of 5 :
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03/09/2019
Rated 3.4 out of 5 :
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02/09/2019
Rated 2.9 out of 5 :
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01/09/2019
Rated 3.1 out of 5 :
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31/08/2019
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31/08/2019
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31/08/2019
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29/08/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 2.9 out of 5 :
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29/08/2019
Rated 2.7 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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28/08/2019
Rated 2.7 out of 5 :
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28/08/2019
Rated 3.6 out of 5 :
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27/08/2019
Rated 3.8 out of 5 :
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27/08/2019
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26/08/2019
Rated 3.8 out of 5 :
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25/08/2019
Rated 4.2 out of 5 :
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25/08/2019
Rated 3.6 out of 5 :
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24/08/2019
Rated 3.4 out of 5 :
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24/08/2019
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24/08/2019
Rated 3.6 out of 5 :
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22/08/2019
Rated 3.8 out of 5 :
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21/08/2019
Rated 2.9 out of 5 :
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21/08/2019
Rated 3.1 out of 5 :
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20/08/2019
Rated 4.2 out of 5 :
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20/08/2019
Rated 3.4 out of 5 :
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20/08/2019
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19/08/2019
Rated 3.4 out of 5 :
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19/08/2019
Rated 2.7 out of 5 :
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19/08/2019
Rated 4.2 out of 5 :
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19/08/2019
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19/08/2019
Rated 3.8 out of 5 :
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18/08/2019
Rated 2.7 out of 5 :
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17/08/2019
Rated 3.4 out of 5 :
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17/08/2019
Rated 3.6 out of 5 :
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17/08/2019
Rated 2.7 out of 5 :
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16/08/2019
Rated 2.9 out of 5 :
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15/08/2019
Rated 4.0 out of 5 :
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14/08/2019
Rated 2.7 out of 5 :
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13/08/2019
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12/08/2019
Rated 3.6 out of 5 :
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12/08/2019
Rated 4.0 out of 5 :
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06/08/2019
Rated 2 out of 5 :
Not a positive word to mention about the room. The room was extremely dusty, windows were awfully dirty. The television was hidden with dust. Hairs in the bathroom. The toilet couldn\u2019t be flushed properly\uD83E\udd26\uD83C\udffb\u200D\u2640\ufe0F! Bath tube was yellow. Due to bad hygiene I didn\u2019t dare to take breakfast and dinner. Though reception was polite and kind!
04/08/2019
Rated 2 out of 5 :
We booked the Airport Inn as it was a deal with parking for the 18 days of our holiday and provided a room for the night before our flight. \n\nWe had a family room which was exactly as expected. A double and three single beds. Plenty of room. The place feels dated and in need of renovation but the beds were clean and bathroom was clean. (My minimum expectations for any hotel! )\n\nThe only downside was that the room was extremely hot - the air conditioning was useless and the fans just moved hot air about.\n\nWe left at 3.00am the next day and when we were at the terminal my daughter realised she had left her toy rabbit ( had since birth! ) at the hotel. We couldn\u2019t go back for it as we had passed passport control. \n\nI emailed the hotel and asked them to hold onto it if they found it.\n\nI didn\u2019t have high expectations to be fair as I didn\u2019t get a reply to my email but they n our return Rabbit was on reception waiting for us. \n\nI am so pleased and cannot thank whoever looked after this and arranged his safe return to us.\n\nThank you Airport Inn.
31/07/2019
Rated 2 out of 5 :
I arrived late for 1 night. In the morning, I found someone else's hair on my bottom sheet! The shower poured straight down, with no spray! There was no face cloth to use in the shower or at the sink. The chain latch for the door was broken. Fellow guests told me they had to change rooms because their toilet wouldn't flush. When I asked for a pen from the front desk, I was asked to return it because they had no replacement. After all that, they only took 8 pounds 90 off my bill! I thought they should have covered my 89 pound bill, and will be in touch with the company. Do not stay there!
17/07/2019
Rated 2 out of 5 :
Our family group stayed at the Airport Inn Gatwick the night before an early morning flight. I have no complaints, the room is slightly dated but it met all of our requirements.\n\nWe ate at the hotel restaurant, good variety of food available at a reasonable price.\n\nThe shuttle service to the Airport is great. For an adult it is \u00A34 per journey, however please beware that it is cash only for the shuttle bus.\n\nI would definitely consider staying at this hotel again should the need arise.
17/07/2019
Rated 2 out of 5 :
Near to Gatwick airport. There is a regular shuttle bus service so you can reach in 10 minutes to or from the hotel. Check-in was pretty quick. Decent sized room. However, the Wi-Fi is not completely free. You get only 40 minutes free per 24 hrs. So if you need non stop free Wi-Fi you have to pay. Did not have breakfast since both times I stayed I had an early flight.
11/07/2019
Rated 2 out of 5 :
Stayed here overnight before our flight rooms are in desperate need of a makeover but was not\u2019t as bad as I expected. Room was clean but corridor was noisy, car park was a nightmare so very tight. Ideal to get ur head down for the night staff were fairly nice and helpful to us. Not sure I would return but as said no where near as bad as I\u2019d expected.
08/07/2019
Rated 2 out of 5 :
When we arrived we could not check in as the lady on reception did not speak very good English and we had to wait for another person to arrive who could check us in.\nThe room was tired and tatty.\nThe bath was filthy the dirt was so ingrained it needed a new one.\nThe paint was peeling off the bottom of the bathroom door and the whole room needed a make over.\nWould not stay again.
04/07/2019
Rated 2 out of 5 :
Checked in late in the evening for an early morning flight. There was a water tank in the bedroom which constantly filled and emptied, like a toilet cistern. Reception said it was a vacuum and they would turn it off and it would take 30 minutes to go quiet. It never did. No sleep. Should have saved my money and slept at the airport. Dirty and smelly hotel. Do not use!
03/07/2019
Rated 2 out of 5 :
I love this hotel the staff are very effishent and friendly the rooms are so clean and the bus back to the airport is always on time especially when I have arrived at Gatwick and want the bus to take me there it is so easy and the food is good too the hotel is very reasonable price wise to stay also to buy food and a nice bedtime drink can'r wait for January to come.
30/06/2019
Rated 2 out of 5 :
Expensive stay in a filthy room filled with dated tatty furniture, damaged sink curtains walls a drawers.cobwebs and dust. Bathroom fittings from the 60s. Midnight check in (which I phoned to confirm) and there is only a vending machine. The state of the room -\
29/06/2019
Rated 2 out of 5 :
Notwithstanding the position, 15 minute shuttle bus from Gatwick, the Hotel is a haven of silence. The bar is superb and very relaxing. I had a room on the 5th floor and I could hear myself thinking. Free advice for travellers: the shuttle bus cost \u00A34.00 each way, but if you find the Bus Stop for \
28/06/2019
Rated 3.4 out of 5 :
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26/06/2019
Rated 2 out of 5 :
Pros \n\nCheapest around, 10 minute transfer, walking distance from Horley town centre, good instilation from external noises and powerful shower and bath.\n\nCons \n\nRooms haven't seen a lick of paint since Les Mills went bust 12 years ago, cleaning standards are poor, generally feel like you have gone back in time 10 years, Brittania have basically put stickers over the Western branding, Wi-Fi only for 20 minutes, food and drinks very expensive, service is poor and at best manage to break a smile.\n\nI would pay the extra \u00A310-\u00A320 and go to aTravelodgeor premier inn, transfers \u00A34 each way to and from hotel per person, If 2 or more cheaper to yet a taxi.\n\n.
25/06/2019
Rated 2 out of 5 :
Well what can I say it\u2019s dreadful absolutely disgusting dirty and grubby, there was cobwebs everywhere tea stains down the wall and on the skirting boards and the windows was that dirty you couldn\u2019t see out of them, we went to reception to complain but no manager was on the receptionist gave us another room and that was not much better, The bed was uncomfortable and the pillows was very small, we went to the restaurant for something to eat and it was closed. Stay welL Clear.
23/06/2019
Rated 2 out of 5 :
we stopped at the airport inn on 29/5/2019 it was filthy you could not see out of the windows when we asked why they were so dirty we were told the council would not allow them to be cleaned [ of coarse ]. The bedroom felt gruby and when we got the blanket out of the holder there was human bodily fluid dried into the material it made us feel sick parking is excellent but avoid staying there it was a good job we had been inoculated for our trip or we may now be riddled with something from our stay at this hotel.
20/06/2019
Rated 2 out of 5 :
early flight so needed some where to get a few hours rest. Reception very efficient and helpful. Room was adequate and clean but in need of some redecoration. (for example. curtain supports were damaged at the ends and didn't close fully) Food was a bit basic but served quickly so you could get on with sleeping.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 3
Date stayed: June 2011
review: My husband and I stayed at your Hotel over night and was totally shocked at the huge price we had to pay for just a room without breakfast, and also a charge for parking our car. Anyway we swallowed this and went for a drink at your bar, shock horror I had a small glass of wine and my husband had a vodka and coke and the bill came to almost £15 I thought my husband was going to have a heart attack, he was very very angry, all we wanted was to relax at the bar for the night before our flight the next day, so we were forced to go to our room for the rest of the evening. Earlier we had look at a 4 star bed and breakfast that only charge £50,per night for both of us, then we saw the moat house and thought it would be nice to stay there. The reason we booked was we were to embarrass to say no as the lobby was busy and we didn't want to look like fools. Never again will we stay in any big chain you have seen to that, we are going to support the little guys in future.
Rating out of 10: 1
Date stayed: August 2005
review: If it were possible to give a zero, I would have done that, since we were in fact unable to stay at the hotel because they were overbooked! We arrived at half past midnight, back from Rhodes, having booked and paid for a twin room and they were overbooked by 3 parties. They sent us to a much more expensive and very nice hotel at their cost, but that is not the point. They difd NOT provide the service I had paid for. My daughter and I were lucky; the night receptionist had been unable to find alternative accommodation for the other 2 parties.
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