Grand At Trafalgar Square (The)
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Customer Reviews For The Grand At Trafalgar Square


Address: 8 Northumberland Avenue, London, England, UK, WC2N 5BY
This hotel has averaged a score of 4.1 out of 5 by 3701 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1925 reviews)
>>>Tripadvisor (ranked 334 of 1117 for Hotels in London and rated 4 out of 5 from 1880 reviews)

11/06/2019
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10/06/2019
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04/06/2019
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02/06/2019
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31/05/2019
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30/05/2019
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27/05/2019
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22/05/2019
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21/05/2019
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21/05/2019
Rated 5 out of 5 :
It was a wonderful experience. We were central and just minutes from Trafalgar Square. The rooms were quiet and nicely appointed and there were services such as self serve laundry that was really appreciated.
20/05/2019
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17/05/2019
Rated 5 out of 5 :
This hotel lacks in hospitality! We arrived early and were first to try check in. We had to wait which was fine until I found out others that arrived later were given a room hours before us. I downloaded the app as suggested and even went to ask a few times. I was only given a room after I asked to speak to manager when two family suites were given to someone who had just arrived. At that time they reallocated my room to a different area and was immediately and rudely given a key. Also, were not told about the club areas, gym and snacks available to us until checkout. We usually stay at the St James around the corner and will return there for our next trip. \nThe location is really good and housekeeping is awesome!
15/05/2019
Rated 5 out of 5 :
Visited here with my family (4 of us) and loved it. Central location, great room, and very helpful staff. \n\nVery close to a few metro stations, some nice pubs, and of course Trafalgar Square and all that offers. \n\nWe stumbled into Chinatown by accident and very glad we did.
14/05/2019
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12/05/2019
Rated 5 out of 5 :
Dear Roger, \n\nThank you for staying with us and for your kind review. We are very proud of The Grand\u2019s central location, within walking distance to many of London\u2019s most famous sites. We\u2019re also glad to hear you found the hotel accommodation to be comfortable and quiet. We hope to see you again son!
08/05/2019
Rated 5 out of 5 :
Thank you for your recent visit as well as for taking the taking the time to share your experiences. We were delighted to hear how you enjoyed our central location. It was disappointing, however, to learn that we did not meet all of your expectations and we missed some opportunities to showcase our hotel to the standard we strive for every day. Detail is important to us, so we will be reviewing those points to understand where we may make improvements moving forward and we thank you for bringing these matters to our attention. We do hope you will give us another opportunity to meet all your expectations on a future visit.
06/05/2019
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05/05/2019
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05/05/2019
Rated 5 out of 5 :
Dear Valued guest, \n\nThank you for staying with us recently and for your thoughtful review. We are very proud of our prime location and so we are glad to hear you enjoyed it as well. We\u2019re also very happy to hear that you found the guest rooms to be spacious and well-equipped. With regards to breakfast, we do have available breakfast inclusive rates which provide great value and can be booked exclusively through our own website TheGrandatTrafalgarSquare.com. We do hope to have the pleasure of welcoming you back to The Grand at Trafalgar Square in the near future.
03/05/2019
Rated 5 out of 5 :
Great location and staff! The rooms and mattress a bit old fashioned. Spacious rooms.\nThe hotel is very comfortable as a whole. Very good and nice experience. I don't like noise so I asked for back room and was very quiet.
02/05/2019
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01/05/2019
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29/04/2019
Rated 5 out of 5 :
Dear Valued guest, \n\nThank you for choosing The Grand for your recent stay in London. We are so glad you enjoyed your stay as well as our wonderful location. Thanks especially for sharing the great feedback about our staff. There\u2019s nothing we love more than to be able to thank our team for their great guest service \u2013 we\u2019ll make sure they\u2019ll see your review as well. We look forward to welcoming you back to The Grand at Trafalgar Square in the near future!
28/04/2019
Rated 5 out of 5 :
Dear Valued guest, \n\nWe truly appreciate your visit and your thoughtful review of The Grand. We are glad you enjoyed our prime location and found our guest rooms to be clean and comfortable. We\u2019re sorry to hear that you were disturbed by our staff in the morning. I will share your experience with the team involved and we will work with passion to improve our services moving forward. I do hope you will again consider The Grand at Trafalgar Square for your next stay in London.
26/04/2019
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25/04/2019
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25/04/2019
Rated 5 out of 5 :
There\u2019s no nice bargain in London, especially central London. So the fact that the rooms were clean and relatively large (with high ceilings), and decently comfortable, is a plus. There\u2019s nothing extraordinary about the hotel, but we had a pleasant stay. I\u2019d consider staying again if the rate was good compared to similar hotel options.
23/04/2019
Rated 5 out of 5 :
Dear Valued guest, \n\nThank you for staying with us recently at the Grand. We are glad to hear you enjoyed our prime location; however, we are sorry to hear that we did not meet your expectations in every respect. We will use your feedback to review with our team and to reinforce our efforts to make every stay perfect.
22/04/2019
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22/04/2019
Rated 5 out of 5 :
Dear Valued guest, \n\nWe truly appreciate your visit and your thoughtful review of Club Quarters Trafalgar Square. We are very proud of our prime location within easy walking distance to London\u2019s main sites and attractions, and we are glad you enjoyed it also. Noise can sometimes be an issue in a busy city location but should this be of concern for your next visit, we are pleased to inform you that we offer \u201csleep Better Kits\u201D which are available upon request. We do hope to have the pleasure of welcoming you back to Club Quarters Trafalgar Square in the future.
21/04/2019
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09/04/2019
Rated 5 out of 5 :
Nice but small room. Good price. Superb location well within walking distance of the most desired sites and very close to the Charing Cross tube station. Attendants were very helpful and nice. I would definitely return.
07/04/2019
Rated 5 out of 5 :
Dear Julie, \nThank you for your review. We were delighted to hear that you found our location to be so excellent and that check-in was smooth and we were able to accommodate you early. It was also rewarding to hear that you were so comfortable during your stay. It was disappointing, however, to hear that we missed a mark on the carpet and that you were disturbed by noise. We do you hope you will choose The Grand again and we will do our utmost on that occasion to ensure you have an absolutely perfect stay!
07/04/2019
Rated 5 out of 5 :
Dear Valued guest, \n\nWe truly appreciate your recent visit and your thoughtful review of The Grand. Thank you for your kind comments about our hotel and especially those about our staff. We strive to consistently provide excellent service and it is always wonderful to receive positive feedback about our team. Noise can be an issue when staying in the heart of a busy city like London \u2013 to ensure our guests sleep well, we offer \u201csleep Better\u201D kits available upon request which include eye masks, ear plugs and aromatherapy, as well as ambient sound machines. We do hope you will again consider The Grand at Trafalgar Square for your next stay in London.
03/04/2019
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