Grange City Hotel
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Customer Reviews For The Grange City Hotel


Address: Coopers Row, London, England, UK, EC3N 2BQ
This hotel has averaged a score of 4.1 out of 5 by 4742 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1516 reviews)
>>>Tripadvisor (ranked 715 of 1117 for Hotels in London and rated 4 out of 5 from 40 reviews)

11/06/2019
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10/06/2019
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09/06/2019
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07/06/2019
Rated 1 out of 5 :
Dear Sir, \n\nThank you for taking the time to leave us an excellent review. We value your custom and hope that you will continue to use Leonardo Royal Hotel for your future events. I will share your Kind feedback with Dervin.\n\nKind Regards, \nGuest Relations Team.
06/06/2019
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06/06/2019
Rated 1 out of 5 :
Dear Mike, \n\nThank you for reviewing your recent stay with us.\n\nI regret that your expectations were not entirely satisfied on this occasion. We are planning an extensive refurbishment and we assure you that you will have an opportunity to witness high level of standards and facilities more usually associated with us.\n\nKind Regards, \nGuest Relations Team.
05/06/2019
Rated 1 out of 5 :
Dear Stefan, \n\nThank you for commending the location, room size, quality of bed and Spa and leisure facilities. We look forward to welcome you back to City hotel.\n\nKind Regards, \nGuest Relations Team.
05/06/2019
Rated 1 out of 5 :
Dear Sir, \n\nThank you for taking the time to review us. We are proud to be hosting British Boxing Board for number of years. Your kind words encourage us to provide even better service. We hope that we will continue to be your first choice for hosting the meetings and events.\n\nKind Regards, \nGuest Relations Team.
04/06/2019
Rated 1 out of 5 :
Dear Julie, \n\nI am very grateful to you for taking the time to give us your valuable feedback. Your kind words encourage us to strive for perfection when it comes to customer service. I am glad that Dervin was able to assist you and save the day for you. I will share your feedback with him.\n\nWe look forward to welcome you back to City hotel in future.\n\nKind Regards, \nGuest Relations Team.
03/06/2019
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03/06/2019
Rated 1 out of 5 :
Dear Andy, \n\nThank you for a lovely review. We look forward to welcome you back to City Hotel.\n\nKind Regards, \nGuest Relations team.
03/06/2019
Rated 1 out of 5 :
Dear Eva, \n\nThank you for taking the time to review your recent stay with us. I am glad that you found the room, breakfast, facilities and staff attitude to be perfect. We look forward to welcome you back to City hotel.\n\nKind Regards, \nGuest Relations Team.
03/06/2019
Rated 1 out of 5 :
Dear Deb, \n\nI am glad that you thoroughly enjoyed your 60th birthday while you were staying with us.\n\nWe are delighted to be your first choice now, for when you visit London in future. We look forward to welcome you back.\n\nKind regards, \nGuest Relations Team\n\n.
02/06/2019
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02/06/2019
Rated 1 out of 5 :
Dear Katballee, \n\nThank you for reviewing your recent stay with us.\n\nI regret that your expectations were not entirely satisfied on this occasion. \nWe look forward to welcome you back when you are assured that every effort will be made to ensure that you receive highest standards of service and facilities more usually associated with us.\n\nKind Regards, \nGuest Relations Team.
02/06/2019
Rated 1 out of 5 :
Dear djhc, \n\nThank you for taking the time to review your recent stay with us.\n\nI regret that your recent stay was not synonymous with the previous experiences you had with us prior to the transition. We are working tirelessly to ensure that guest experience is not negatively impacted- staff are going through training and major refurbishment is being planned. We are confident that son we will be able to provide better product and services than we did in past. \n\nI sincerely hope to welcome you back to City Hotel.\n\nKind Regards, \nGuest Relations Team.
01/06/2019
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31/05/2019
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31/05/2019
Rated 1 out of 5 :
Dear Ken, \n\nThank you very much for your feedback and your review.\n\nWe are delighted you found the room comfortable and the staff very pleasant.\n\nWe hope you enjoyed the cricket and please do stay with us again and we will make sure you have one of our more spacious rooms.\n\nWith best wishes, \nGuest Relations Team.
30/05/2019
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29/05/2019
Rated 1 out of 5 :
Dear Ms Nyame, \n\nThank you very much for your feedback.\n\nWe are sorry to hear that you were not entirely satisfied with the hotel facilities.\n\nThe hotel has just transitioned into a Leonardo Royal Hotel brand and we are awaiting delivery of a brand new sauna as part of the Leonardo hotel upgrade plan.\n\nWe hope to welcome you again son to the hotel where you will have the opportunity of witnessing the significant investment that is being planned for the Leonardo Royal Hotel London City.\n\nWith best wishes, \nGuest Relations Team.
28/05/2019
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28/05/2019
Rated 1 out of 5 :
Dear Mr Neale, \n\nThank you very much for your wonderful feedback! \n\nWe are all excited to be part of the Leonardo Royal family and I will pass on your comments to Tim and Robert.\n\nWe hope to see you again son and all the best to the team in the tournament! \n\nWith best wishes, \nGuest Relations Team.
28/05/2019
Rated 1 out of 5 :
Dear Paul, \n\nThank you very much for taking the time to provide this lovely feedback.\n\nThe hotel has just transitioned into a Leonardo Royal Hotel and we are excited to see the opportunity this brings the hotel and the staff.\n\nWe are very pleased you find the staff friendly and helpful.\n\nYour comments with regards to the bathroom will be passed on to the designers as the hotel is due to benefit from some upgrades and an investment programme.\n\nWe hope to welcome you again son to the hotel.\n\nWith best wishes, \nGuest Relation Team.
27/05/2019
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27/05/2019
Rated 1 out of 5 :
Dear David, \n\nThank you for reviewing your recent stay with us. We are delighted that you were happy with location and found our staff friendly and efficient. Your feedback regarding bed is taken on board. Upon your next stay, we will eneadvour to provide a room more suitable to your needs. \n\nKind Regards, \nGuest Relations Team.
26/05/2019
Rated 1 out of 5 :
Dear Derek, \n\nThank you for reviewing your recent stay with us.\nWe are grateful for your kind words regarding location, staff attitude and cleanliness in the room.\nI regret that your expectations regarding the breakfast were not entirely satisfied on this occasion. We have discussed your feedback with our Food & Beverage and training manager to ensure that issues are addressed.\nWe look forward to welcome you back to City Hotel.\n\nKind Regards, \nGuest Relations Team.
25/05/2019
Rated 1 out of 5 :
Dear Heidi, \n\nThank you for taking the time to review your recent experience at City hotel.\nI am glad that our team were able to provide exceptional service and make your event a success. I will share your kind words with Dervin, Bilyana and the team. I am sure they will be very grateful.\n\nWe look forward to welcome you back to City Hotel.\n\nKind Regards, \nGuest Relations Team.
24/05/2019
Rated 1 out of 5 :
Dear Caroline, \n\nMany Thanks for taking the time to give us your valuable feedback.\n\nI am delighted that you had a wonderful experience in our lounge bar. Namal is one of our best Bar tenders and particularly skillful at making cocktails. I will share your feedback with him.\n\nWe look forward to welcome you back.\n\nKind Regards, \nGuest Relations Team.
23/05/2019
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23/05/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for reviewing your stay with us.\n\nI am delighted to learn that you were satisfied with location, foyer and attentive staff. We look forward to welcome you back when we will endeavour to allocate you a more suitable room.\n\nKind Regards, \nGuest Relations Team.
22/05/2019
Rated 1 out of 5 :
Dear Chris, \n\nThank you for taking the time to review your recent stay with us.\n\nWe are very grateful for your kind words. We look forward to welcome you back to City Hotel.\n\nKind Regards, \nGuest Relations Team.
19/05/2019
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13/05/2019
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12/05/2019
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10/05/2019
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09/05/2019
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04/05/2019
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20/04/2019
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03/04/2019
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02/04/2019
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01/04/2019
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31/03/2019
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31/03/2019
Rated 2 out of 5 :
Dear Survivory, \n\nThank you for your review following your recent visit. Your feedback is very important to us and help us improve our services and facilities. We have passed on your comments to the relevant personnel for internal review and hope you afford us the opportunity to welcome you back to the hotel in the near future.\n\nKind regards, \n\nGuest Relations Team.
31/03/2019
Rated 2 out of 5 :
Dear Kazpuk, \n\nWe are delighted you enjoyed your stay at the City Hotel and look forward to welcome you back in the near future.\n\nKind regards, \n\nGuest Relations Team.
31/03/2019
Rated 2 out of 5 :
Dear mstjb, \n\nThank you for your review relating to your recent stay at the City Hotel. We are very disappointed that we didn't meet your expectations in different areas. Your comments have been passed to our Facilities Manager and Food and Beverage Manager for review and action. We hope you afford us the opportunity to welcome you back to the City Hotel in the future.\n\nKind regards, \n\nGuest Relations Team.
30/03/2019
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30/03/2019
Rated 2 out of 5 :
Dear Kittlitz, \n\nWe are extremely disappointed that we didn't meet your expectations regarding your room on this occasion. Your feedback is very important to us and help us improve our services and facilities. We have passed on your comments to our Facilities Manager for internal review.\n\nKind regards, \n\nGuest Relation Team\n.
30/03/2019
Rated 2 out of 5 :
Dear DebbieG1, \n\nThank you for your review following your stay and event at the City Hotel. We are extremely disappointed that we didn't meet your expectations. On the next occasion you require London hotel accommodation please contact us directly when you are assured that every effort will be made to ensure that you have the opportunity of witnessing the high standards of services and facilities more usually associated with our Group. \n\nKind regards, \n\nGuest Relations Team.
30/03/2019
Rated 2 out of 5 :
Dear clairemP1560sn, \n\nThank you for your review regarding your recent stay with us, and for your kind comments regarding our staff. We are delighted you enjoyed your room and we have passed on your comments regarding the breakfast to our Food and Beverage Manager and Executive Chef for review and action.\n\nWe hope you afford us the opportunity of welcoming you back to the City Hotel in the future.\n\nKind regards, \n\nGuest Relations Team.
29/03/2019
Rated 2 out of 5 :
Dear Sian G, \n\nThank you so much for your glowing review relating to your recent stay at the City Hotel.\n\nWe look forward to welcome you back in the near future.\n\nKind regards, \n\nGuest Relations Team.
28/03/2019
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27/03/2019
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26/03/2019
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25/03/2019
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24/03/2019
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24/03/2019
Rated 2 out of 5 :
Dear 877Smarie, \n\nThank you for your review relating to your recent visit. Your feedback is very important to us as it help us improve our services and facilities. We are delighted that you enjoyed the room and passed on your comments regarding the breakfast to our Food and Beverage Manager for review and action.\n\nKind regards, \n\nGuest Relations Team.
24/03/2019
Rated 2 out of 5 :
Dear guest, \n\nThank you for your glowing review of Grange City Hotel. It is super to hear that you experienced such a fabulous stay and that your expectations were fully satisfied. We are delighted that you found the location of the hotel perfectly positioned to take in the surrounding attractions and look forward to welcoming you again son.\n\nKind Regards\nGuest Relations Team.
24/03/2019
Rated 2 out of 5 :
Dear guest, \n\nThank you for sharing your wonderful experience at Grange City Hotel London, we are delighted to hear that you enjoyed your stay very much. \nIt is wonderful to know that you found our staff to offer a great service in a friendly and professional way. Thank you also for highlighting that you enjoyed the central and convenient location of the hotel.\n\nWe appreciate your feedback that each detail has been thought about and will share your comments with the team. \n\nWe very much look forward to welcoming you again.\n\nKind Regards\nGuest Relations Team.
23/03/2019
Rated 2 out of 5 :
Dear guest, \n\nThank you for taking the time to provide feedback on this property.\n\nWe are sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we regret that you were disappointed with the level of noise during your recent stay at the Grange City Hotel and the service received on this occasion. \n\nThe comfort of our guests is our top priority and we aim to ensure every guest has a rewarding stay. We are sorry that your expectations were not met.\n\nYour comments are much appreciated as they will help us to correct these issues. Please be assured that your feedback will be taken on board.\n\nWe hope you will consider staying with us the next time you are in the area for a more positive experience.\n\nKind Regards\nGuest Relations Team\n.
23/03/2019
Rated 2 out of 5 :
Dear guest, \n\nOn behalf of Grange City London, I would like to thank you for taking the time to complete the review ! \n\nI have shared your feedback with the whole team, \n\nPlease feel free to contact our reservation team, if you have any requests for future stays. \n\nlooking forward to welcoming you back at our hotel, \n\nKind Regards\nGuest Relations Team.
23/03/2019
Rated 2 out of 5 :
Dear guest, \n\nThank you for posting a kind review of your stay at Grange City Hotel London. Please may we take this opportunity to wish your Wife a belated very happy birthday, and thank you for choosing to celebrate your special occasion with us. We are delighted that you enjoyed what sounds like a lovely stay, and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We very much appreciate your comments, and hope that we will have the pleasure of welcoming you back for many more special celebrations to come.\n\nKind Regards\nGuest Relations Team.
23/03/2019
Rated 2 out of 5 :
Dear guest, \n\nThank you for sharing your wonderful experience at City Hotel London. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying on another occasion or in one of our other hotels when we hope that you will be fully satisfied.\n\nKind Regards\nGuest Relations Team\n.
22/03/2019
Rated 2 out of 5 :
Dear guest, \n\nThank you for taking the time to post a detailed review of your stay at Grange City Hotel London. I am deeply disappointed to read your feedback, and apologise that we have failed to exceed your expectations in a number of instances. Your comments have been shared with our Hotel Manager, and have been reviewed by our House Keeping and F&B Teams, who will be addressing the issues you have experienced. We apologise for any inconvenience and embarrassment which may have been caused. We hope that you will consider staying on another occasion when we hope that you will be fully satisfied.\n\nKind Regard\nGuest Relations Team.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 8
Date stayed: August 2008
review: Hotel immaculate.  Service fantastic.  only problem is quite an expensive taxi ride into oxford street!
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