Grosvenor House (A JW Marriott Hotel)
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Customer Reviews For The Grosvenor House, A Jw Marriott Hotel


Address: 86-90 Park Lane, London, England, UK, W1K 7TN
This hotel has averaged a score of 4.5 out of 5 by 2695 past guests
>>>Tripadvisor (ranked 226 of 1077 for hotels in London and rated 4.5 out of 5 from 2697 reviews)

19/11/2017
Rated 3 out of 5 :
The food. Visited here for a friends baby shower for afternoon tea. Staff were friendly but not as attentive as could have been. Bottomless drink was not„t as free-flowing as it should have been and the sandwiches were stale. Not worth the price tag!
18/11/2017
Rated 4 out of 5 :
Hotel is nice, a bit old fashioned for my taste but it is a traditional 5* hotel after all. Location is OK bit of a walk to closest Tube stations though. The staff are friendly and rooms are well appointed, as for view to the...
15/11/2017
Rated 5 out of 5 :
I reviewed this function room 2 years ago and I was far from impressed. However, I am happy to report that my comments were actioned. When I attended a function recently the service levels etc were excellent. Staff attentive but not intrusive. Well done to...
12/11/2017
Rated 5 out of 5 :
travelling to London for the first time with my wife and 9 year old daughter, we could not have picked a better place. From the moment we arrived, the staff was exceptional and professional. Our room overlooked the park and was so quiet, it felt...
10/11/2017
Rated 4 out of 5 :
Went here for the Quality Food Awards. Went in the Red Bar first. £16.90 for a 50ml G&T....so be warned! Bottles of beer are around £8.50. However staff were friendly and service was good and the event was well organised.
09/11/2017
Rated 5 out of 5 :
My wife and I stayed 10 nights at the Grosvenor House recently and were very satisfied with all aspects of the hotel. The room was a nice size (especially for a Rewards Point stay) and the hotel was 5 star quality. We ate at all...
09/11/2017
Rated 5 out of 5 :
We stay here often while on business and I felt compelled to share what a positive experience we always have at this hotel. The reason? People like Patrizia Morretti, Faye, and Virginie. We always feel at home here and the reason is the exceptional staff...
09/11/2017
Rated 5 out of 5 :
Beautiful surroundings friendly staff. When can I move in?! A personal greeting from a lobby host pianist behind the lobby... A fantastic little café... All my traditional 5* hotel expectations fulfilled..... I've not even made it to the hotel room yet! Look out for my...
08/11/2017
Rated 4.4 out of 5 :
Liked: Every thing but not the price
Disliked: Guest did not comment for this item.
08/11/2017
Rated 4 out of 5 :
Had a wonderful 5 night stay. The lobby and restaurants are well done. Three nice cocktail areas. The Executive Club is great for drinks and breakfast. Staff is helpful and very friendly. The neighbourhood is perfect for walking to many attractions and shopping. Only thing...
08/11/2017
Rated 5 out of 5 :
That is what we asked ourselves! We don't usually stay at big chain hotels (Marriott's, Omni's, Hyatt's etc) but prefer boutique hotels. However, The Grosvenor House is big but it has a boutique feel. Great older Hotel with new amenities. Big-quiet rooms, attentive-friendly staff, Hyde park...
07/11/2017
Rated 5 out of 5 :
Very luxurious vibe and attentive service. Pretty good cheesecake with a nice view on both sides. Special thanks to the barista Lorenzo, if I am not mistaken, who was more then friendly and engaging in must say refreshing conversation topics!
07/11/2017
Rated 4 out of 5 :
Get location near Hyde Park and easy walking distance to Oxford Street, etc. Very good-looking hotel, especially the lobby area. The older rooms are a bit dated and drab, so it's a good thing that the rooms are being renovated. Our travelling companions had a...
06/11/2017
Rated 2 out of 5 :
I booked the Grosvenor hotel for my fiancés birthday last weekend as I wanted to show her one of London's Iconic hotels. Unfortunately the whole experience was well below expectations from the moment of check in. We arrived early and we given the option of...
06/11/2017
Rated 5 out of 5 :
so we decided to do Afternoon Tea at the Grosvenor after hearing how absolutely fabulous it was by some friends. We are not new to the Afternoon Tea scenario and regularly visit many of the 5 star rated establishments. We do however have our favourites....
03/11/2017
Rated 1 out of 5 :
Had a lovely evening with lovely people but the food and wine were terrible especially for the price paid. The room itself was good, but the staff were not friendly. I would not recommend to anyone planning a function there.
30/10/2017
Rated 5 out of 5 :
This lovely historic hotel is an excellent place to stay in London. It is across from Hyde Park and located within easy walking distance of the Marble Arch and Hyde Park Tube Stations. The staff is wonderful and the service is just excellent as you...
29/10/2017
Rated 5 out of 5 :
Booked a table for 2 for afternoon tea, and it was a very nice experience. Our waitress Mercedes, was very friendly and helpful, and the same can be said for the other members of staff who were very welcoming during our time there. The food...
26/10/2017
Rated 5 out of 5 :
Grand hotel in Mayfair. Good taxi drop off zone, impressive entrance. Grand architecture but modernized with taste and care. Very nice room and outstanding hotel restaurant. Service is outstanding- people well trained to anticipate needs and always with a smile. A great place in London.
22/10/2017
Rated 5 out of 5 :
Would like to thank security.. Russell especially who made sure that we were safe. After being at an awards do in the evening unfortunately through miscommunication we couldn't find the cab that we had arranged to puck us up. Russell made sure we didn't get...
22/10/2017
Rated 5 out of 5 :
Recently stayed here for the weekend, This is a superb hotel, in probably one of the best locations in London. From arrival to departure we were treated superbly, nothing was too much trouble. We stayed on the 6th floor in a recently renovated room, which...
22/10/2017
Rated 4 out of 5 :
We spent the night here while attending the ESTAS and were overall very pleased. The service was polite and efficient. The room was spacious, comfortable and spotless. The lifts were a bit frustrating and the standard of the breakfast was not amazing for a five...
17/10/2017
Rated 5 out of 5 :
This is a perfect location for a London visit. We have stayed in other sections of the city, but Mayfair is an outstanding central choice. This hotel is exceptional! Our room was very comfortable and clean, and the concierge staff was especially helpful with restaurant...
17/10/2017
Rated 5 out of 5 :
I love this hotel...it has recently been refurbished to an extremely high standard and the level of service is next to none. We had Afternoon Tea in the Park Room and it was delicious. The scones were my favourite part as they were unbelievably fresh...
17/10/2017
Rated 5 out of 5 :
I visited here with my friend to celebrate her birthday. The service was impeccable from start to finish. A wonderful ambiance, setting as well as atmosphere. The champagne afternoon tea was outstanding! This is right up there with The Savoy in terms of standard of...
17/10/2017
Rated 5 out of 5 :
Me and my wife stayed at Grosvenor House situated opposite Hyde Park from 1st to 9th October 2017. The Hotel is at a most convenient location to visit all the places of interest in central London, near to Tube Stations and Bus Stops for movement...
16/10/2017
Rated 5 out of 5 :
nice hotel/breakfast is nice variety-great staff helps with direction and local attractions near bus stop always plenty of taxies by hotel and an easy to get to airport I stay in July coming and going on a cruise with my family, we had two rooms both very...
15/10/2017
Rated 5 out of 5 :
I stayed her last year for Business a couple of times and was given exceptional service. Planned a few days here for my 20th Anniversary on our way to Geneva and was treated like Royalty! We were upgraded to a beautiful suite overlooking the park...
14/10/2017
Rated 5 out of 5 :
We spent a mid-week night here to attend a function and were really impressed by this classic hotel. The excellent service and friendly staff made us feel very welcome, especially at afternoon tea with champagne in the Park rooms. The room was comfortable, bathroom a...
13/10/2017
Rated 4.6 out of 5 :
Liked: Over all our stay was goiod. Staff was very cooperative Location was good
Disliked: The location and staffExcella
13/10/2017
Rated 2 out of 5 :
Having visited this hotel for afternoon tea a number of times in the past our expectation was justifiably high. Sadly, on this occasion the service disappointed. The staff had a general lack of attention, almost appearing to ignore our table. We had to ask on...
13/10/2017
Rated 4 out of 5 :
On the positive, the Grosvenor House appears to be an excellent hotel for those who are travelling for business, as there were many suits and tuxedos (in the evening). We stayed for several nights, but we were not on business. More to come on that....
13/10/2017
Rated 3 out of 5 :
My wife and I stayed here for two nights before a Regent cruise so the hotel was selected by the cruise line. While the hotel was well appointed, the staff friendly, and supportive, we were not as comfortable with the hotel as we have come...
12/10/2017
Rated 5 out of 5 :
Company hosted event evening; pre-dinner drinks, dinner, entertainment, drinks and casino. some 800 people at this event with multiple speakers, special event bidding, competition etc. All carried off without fault, an excellent execution of customer service.
11/10/2017
Rated 4.4 out of 5 :
Liked: I always stay here and the location is unbeatable. Rooms and staff are great but not exceptional. Rooms and suites are somewhat spacious and beds are comfortable, but amenities are not up to par.
Disliked: Guest did not comment for this item.
10/10/2017
Rated 5 out of 5 :
Wonderful location and staff very nice and accommodating. Prices reasonable and food very tasty. Decor is all very nicely appointed. There are a lot of other places in the area and some are very expensive. Recommended.
09/10/2017
Rated 5 out of 5 :
Fantastic location on Park Lane in Mayfair. Nice reception area which was busy but we got our suite quickly and early at 12-30 which we were pleased about after our journey. Good lifts to the 8th floor. Our suite was very well presented and spacious....
09/10/2017
Rated 1 out of 5 :
Housekeeping services are disasters. The rooms are not made in spite of phoning the services before we go out. This happened a couple of times. The duty and general managers refused to speak with us. We stayed here after several years only because there were...
08/10/2017
Rated 5 out of 5 :
We enjoyed a fabulous afternoon tea in The Park Room. The champagne is very generously poured for 90 minutes and there was an abundance of food - much more than you could possibly eat; although we tried our best! Service was friendly and attentive with...
07/10/2017
Rated 4 out of 5 :
Lovely room. Great location. Near to many areas of interest in London. However, our biggest issue with this hotel is the noise from rich ¹œboy racer cars. One side of the hotel overlooks Park Lane & the traffic is constant so we asked for a...
06/10/2017
Rated 4 out of 5 :
We stayed here 8 nights recently in a Superior Suite, using points and supplemental payment. It was in a corner of the building facing the "back" street of the hotel, not Park Lane. We were actually grateful for that since Park Lane is noisy, heavily...
04/10/2017
Rated 5 out of 5 :
We visited the restaurant for Afternoon Tea, what a fabulous experience. The staff were so attentive, friendly and professional, especially Liddia our great waitress. She couldn't do enough for us. We had booked through 'Book a Table' and had an offer for Free Flowing Champagne,...
03/10/2017
Rated 5 out of 5 :
Great staff, very helpful, friendly and responsive. The location is close to great shopping, the Victoria and Albert museum and countless wonderful restaurants. Makes a great home base for your next London adventure. Will definitely stay again.
29/09/2017
Rated 5 out of 5 :
Very great hotel and wonderful staff which are friendly and helpful. The staff will try there best to satisfy the guests. The room were nice and quite and wide and there are always 2 bottles of water complimentary with big bathroom.
25/09/2017
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The facilities such as the elevators need to be serviced properly, I have stayed here twice and both times it has had major issues
14/09/2017
Rated 4 out of 5 :
As this Hotel was provided by my Company, I didn't pay anything. Breakfast was done in a ballroom setting due to our group size. Typical Western Breakfast really nothing to shout about. Room was also standardly decent. Location is good, 5 minutes walk to nearest.
13/09/2017
Rated 4 out of 5 :
Hotel is sophisticated and fancy. Clients are generally wealthy, and those that are show it through expensive cars out front, and arguments of privilege. It was slightly off-putting. Room was small, and bathroom, while fancy, was not entirely clean (hairs). Not the best hotel I've.
11/09/2017
Rated 4 out of 5 :
Good: After staying in a regular room one night we were upgraded to a very nice suit, overlooking Hyde Park. Large comfortable living room and oversized bedroom, at end of hall from elevators. My two "health foods" are good red wine and dark chocolate. Thanks.
10/09/2017
Rated 4 out of 5 :
My wife and I stayed 4 nights at the Grosvenor House. We are platinum Marriott members and have stayed in many JW Marriott's around the world. We were there a during three dayUnited Kingdomholiday (bankers holiday.) I had been contacted by the hotel guest.
09/09/2017
Rated 4 out of 5 :
It's been a couple of years now, but one of our clients held their annual conference at this Hotel. It was my first trip to London and what a great place to stay for my first time. I had to work a lot but I.
07/09/2017
Rated 4 out of 5 :
My stay at Grosvenor House has been a satisfactory experience thus far. The staff has been pleasant and quick to address any questions or needs. The room is spacious and well kept. The location is nice. It is next to Hyde Park so a visit.
06/09/2017
Rated 5 out of 5 :
We attended a 40tg wedding anniversary afternoon tea and it was everything we expected it to be. The location was perfect and seating very comfortable. The staff were attentive and knowledgeable about the menu and the food was if the highest standard. A really enjoyable.
25/08/2017
Rated 5 out of 5 :
Liked: Everything
Disliked: Guest did not comment for this item.
04/09/2017
Rated 5 out of 5 :
The Grosvenor House is located next to Hyde Park and within easy walking distance to Buckingham Palace. The staff are excellent, committed to quality service. Excellent concierge level, serving breakfast, high tea and light dinner.
30/08/2017
Rated 5 out of 5 :
My family and I have spent the past week here--Could not fault one thing!! The remodelled lobby, executive lounge and rooms are amazing. And as always the staff at the Marriott are excellent. This is the only hotel for us in London!
25/08/2017
Rated 5 out of 5 :
A two star level hotel, very dirty, very rude staff, they don't care about the customers, definitely not a 5 or a 4 star level.the curtins saturated with dust, never been cleaned, a nightmare for people with allergy.
25/08/2017
Rated 5 out of 5 :
Visited with a few friends for a 40th birthday for an Afternoon Tea. Was everything we were expecting - lovely surroundings, beautiful sandwiches and open rolls along with the most delicious warm scones you could ever eat. There were also some wonderful little cakes, only.
25/08/2017
Rated 5 out of 5 :
I stayed for one night at this hotel while in London on business and found it to be perfect. The location is great - just five minutes walk from Marble Arch tube station and with lots of buses passing by, but Hyde Park is only.
23/08/2017
Rated 4 out of 5 :
Ok so I only went to the Starbucks but you still get a doorman, jazz and overcooked coffee. Nice place to sit and watch the world go by but it's a Starbucks. They even have the little cart with sugar. Hotel still looks lovely ?
21/08/2017
Rated 5 out of 5 :
Stayed with friends 18 August for 2 nights. Entrance very impressive and staff excellent and very attentive. Executive lounge very comfortable and handy for snacks and drinks. Had large room which was dated and very dark with hardly any natural light. Bathrooms also could do.
18/08/2017
Rated 4 out of 5 :
Stay 2 nights on our way to our son's wedding. As expected, received great service but the most amazing thing was the silence. No hall noise, no room next door noise but crazy thing... no noise from our our bathroom!!! Perfect place to get sunshine.
17/08/2017
Rated 4 out of 5 :
Very good hotel in a great location in central London. The rooms are small but well equipped. I think it would be nice to meet some English people working in the hotel, as London is the capital of England. But the hotel chooses to employ.
16/08/2017
Rated 4 out of 5 :
We ventured into the JW Steakhouse for an after dinner drink after dining elsewhere (no fault of the food at JW) As a regular guest of the Bourbon Bar at the JW I can say Robert and Pawel are such great barman and make going.
15/08/2017
Rated 4 out of 5 :
Located a few blocks from the Central Line and across the street from Hyde Park, the Grosvener House is a classic property, gorgeously maintained with fantastic staff. We spent 11 days here while travelling around London and its surrounding area. It is a high end,.
14/08/2017
Rated 4 out of 5 :
I stayed in the hotel twice in a month as I was looking for a hotel next to main shopping areas and the Hyde park. I gave the hotel another chance in the hopes for a better level of service but still the hotel needs.
14/08/2017
Rated 4 out of 5 :
Hotel is very stunning; the interior design is remarkable, brilliant, rich and full of life! Love the green as the accent color; it flows nicely with the neighboring park. The staff has been great, especially the staff in the executive lounge!! Each staff member I.
13/08/2017
Rated 5 out of 5 :
Been hear before had another good weekend staff top class, service top class, very good quality food. Steak best I have tasted rooms good, ideal for shopping on Oxford St and theatres. Would definitely recommend this hotel.
11/08/2017
Rated 5 out of 5 :
We used to travel to theUnited Kingdomand often enjoyed being guest at the Grosvenor house. Our experiences were always happy ones. Im a professional hotographer and could have chosen other hotels but after enjoying Grosvenor House, it became our favourite!
09/08/2017
Rated 5 out of 5 :
We thoroughly enjoyed our stay here! From check in which was easy and pleasant to the last day, we encountered many professional, polite, and helpful staff members. The hotel rooms are older but beautiful. We were on the 6th floor and loved our King room..
07/08/2017
Rated 5 out of 5 :
This is a beautiful hotel in a very good location. It was wonderful to come back to such a comfortable room after a Long day of sightseeing. It is a bit of a hike to the Marble Arch tube station, but we quickly got used.
07/08/2017
Rated 5 out of 5 :
I travel the world and have stayed at the Grosvenor House in London many times over the past twenty years and feel like it is my home away from home. Over the years, the service and customer care provided by the hotel staff has been.
06/08/2017
Rated 5 out of 5 :
We've returned today from a luxury weekend stay at Grosvenor House Hotel. I can't rate this hotel highly enough. From check-in, the staff, the room - it was above and beyond our expectations. We were lucky enough to get in one of the new rooms.
04/08/2017
Rated 5 out of 5 :
This is one of the best city properties I have EVER stayed at! The club lounge was amazing. It rivals the Ritz Carlton lounges for sure! Spend the extra money for club level access or if you're a Marriott Platinum member it's a free benefit..
01/08/2017
Rated 5 out of 5 :
We found the Grosvenor House Hotel to be a very welcoming place. The staff went out f their way to make sure that we were happy. We needed to change rooms as I wanted a twin room close to the elevators. They made sure that.
31/07/2017
Rated 5 out of 5 :
The location is wonderful and within 5 minutes walk of Hyde Park. The hotel seems huge and the corridors quite like a maze inside. The rooms were well furnished and clean. There was a mix up when we arrived and it took a Long time.
30/07/2017
Rated 5 out of 5 :
Had the loveliest time! On a horrible rainy day, myself and 3 friends took shelter in The Park Room which is beautifully decorated and had a nice ambience. I've been to a number of afternoon teas at other hotels in London and I have to.
28/07/2017
Rated 5 out of 5 :
Stayed in an executive room for a few nights. On the whole I had a pleasant stay. There were some areas within this hotel which are very good and then others which were a little disappointing. The level of attention paid to service of my.
27/07/2017
Rated 5 out of 5 :
Very good location and very well designed hotel in a an old building. The rooms are all big and spacious. They serve lovely high tea and have a very good steak house. The service is outstanding. On of my favourite hotels in London.
18/07/2017
Rated 5 out of 5 :
Wow! I highly recommend this hotel. We are here celebrated a belated honeymoon (married last October) and could not have picked a better spot to start our trip. First off the hotel itself is impressive; lobby, our room, common areas you name it. The staff.
16/07/2017
Rated 4 out of 5 :
This is the first time we have stayed in Hyde Park. The JW MARROTT GROSVENOR was a nice hotel located about a 1/4- mile from the Tube. It was so hot in London while we were there. We had a nice big room with a.
13/07/2017
Rated 5 out of 5 :
Where to begin, one of the best places to stay in any country!!! Very friendly and courteous staff < even to us Yanks> If you take your wife she will love shopping in the Mayfair district, you might not after you get home and read.
13/07/2017
Rated 5 out of 5 :
Stayed here with my wife and daughter. Location is just perfect i.e. Right across Hyde Park and 7 minute walk to Oxford. Staff was extremely helpful. Earlier reviews I saw were a bit off it seems as staff and all other services were extra ordinary..
11/07/2017
Rated 5 out of 5 :
We were pretty excited to be in London after a gap of 3 years and that is why we decided to splurge and stay in JW - Grosvenor House !! Right from the check in to the suite, everything was impeccable and the staff did an.
10/07/2017
Rated 5 out of 5 :
This is an amazing property. We started in the renovated rooms and they were awesome. The best part was the help we got from Concierge (Ricky) in getting is set up with mobile. And they (Mohammed) made me a hero by getting tickets to the.
09/07/2017
Rated 5 out of 5 :
travelled here for work and stayed 10 nights. I was able to upgrade to a club level room which offered a better view, more space and access to the club which provided meals and drinks. Fantastic staff at this hotel and a good location adjoining.
09/07/2017
Rated 5 out of 5 :
My husband and I spent four nights at the Grosvenor House during the first week in July. We checked in around 3:30 pm after arriving in London by train. Our room was ready right away and we were upgraded to a large Executive Room on.
07/07/2017
Rated 5 out of 5 :
travelling with two children 2 and 4 months, we loved this hotel. The staff are treasures--from the bartenders in the JW Steakhouse to the bell staff and concierge to the Executive Lounge staff, everyone was exemplary. I particularly would like to commend Diane in the.
06/07/2017
Rated 5 out of 5 :
With so many great choices in London I was excited to stay at this esteemed hotel. I am here now in a basement room with a tub that does not drain properly. Old mattresses not up to the Marriott Standard and upon check in was...More
05/07/2017
Rated 5 out of 5 :
Great experience. greeted by the delightful Jordan in the main hall and then to free flowing champagne tea. Great service, superb food, a sense of extravagance: no hint of profit margins being preserved. Superb experience. Would return, if & when bank manager &/or Santa permit.
30/06/2017
Rated 4 out of 5 :
Unexpectedly found ourselves at the Grosvenor for the night. Lovely treat. I had attended a number of functions here in the past, but not stayed. Room was Staff all very pleasant Very disappointed to find that guest do not receive free Wi-Fi!
25/06/2017
Rated 4.2 out of 5 :
Liked: I took my Nephew away for his 21st birthday (trying to be a good Uncle) and we needed a (2) twin bed arrangement. When we arrived it was a King/Queen (not sure) but I asked the desk to review my request and she said no problem we will correct it (very nice at front desk). Came back after some coffee and they gave us the same room with the king bed a roll away bed (cot) next to the closet which now we could.t open? Went down to front desk and then they apologized and said they would will fix it. I asked can we just get another room? They said no rooms available (not sure about that) Anyway they put (2) twin beds in the same room took out the king bed and left the cot. so now we have (2) twin beds pushed together and a cot? I asked can we have this cot removed we need to get into the closet? Also need the beds to be separated. Okay we will be right there they said from down at the front desk (very pleasant). I explained to the maids that came that we will not be sleeping together during the trip so the beds need to be separated (which my nephew and I already were doing). Her response was....get this...lol...oh now don't fight your trip just started. When she left my nephew said I think she thinks...? All in all. The rooms are nice and the hotel great. Location was perfect. I recommend the trip. If you can afford the larger room go for that and enjoy.
Disliked: Guest did not comment for this item.
24/06/2017
Rated 4.4 out of 5 :
Liked: Power shower, very clean, welcoming, very comfortable bed.
Disliked: Room spotless and lovely bathroom but room decor old fashioned.
09/06/2017
Rated 5 out of 5 :
Stayed at the hotel staff very attentive and a great attitude service is quick and efficient priced ok for London the room was a good standard and a great size check out was a bit slow but hotel was full.
04/06/2017
Rated 5 out of 5 :
Thank you to the staff for putting on an amazing event. The level of detail was extraordinary, and the food was delicious. A big thank you to Denys for helping me with the stairlift and lift, and his kindness.
02/06/2017
Rated 3.5 out of 5 :
Liked: great location, good hotel to stay for short visit to London
Disliked: You would not expect to wait for check in/check out in 5 stars hotel. rooms are not big but ok for London
30/05/2017
Rated 4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Price of drinks
30/05/2017
Rated 4 out of 5 :
Liked: Location
Disliked: No internet service in the rooms
09/05/2017
Rated 3.5 out of 5 :
Liked: The room was clean, but too small like a box of matches
Disliked: The size of the room
03/04/2017
Rated 4 out of 5 :
Liked: the flower displays in the foyer were just gorgeous and the staff were friendly and helpful, we had afternoon tea and it was good and very nicely presented. Breakfast was very good with loads to chose from and our server was great and very helpful.
Disliked: I felt the corridors were just a bit tired looking with some patches of worn carpet, the guest room was also a bit old looking and we viewed on to a dull drab back court area had I been there on vacation or a Longer stay I would have asked for a move.
26/05/2017
Rated 5 out of 5 :
This was our first visit to London and the Grosvenor House. It's location in the city gave us access to many activities so we could enjoy our stay. The hotel staff was superior as was the dining experiences. We would certainly stay here when we return to London.
24/05/2017
Rated 5 out of 5 :
Very convenient location (front of the hotel is overlooking the Hyde park & good service, excellent breakfast. very helpful concierge staff. however, it was little bit noisy in the room during the day, due to undergoing hotel renovation. tasty food at the Steakhouse restaurant.
24/05/2017
Rated 5 out of 5 :
Awesome hotel opposite Hyde Park. Location can't be better in London, rooms are well-equipped, good size, modern bathrooms, albeit slightly dated. Beds are awesome, perfect for a great night. Staff are friendly, courteous, and smiling.
23/05/2017
Rated 5 out of 5 :
Wow! Received as a gift: Afternoon Tea with unlimited champagne. This was an amazing experience. Anyone who has the opportunity to try this out - should. The staff were very friendly and the "tea" was absolutely perfect. You can, of course, also explore London sights during the same day; but do this first because the champagne keeps flowing!
22/05/2017
Rated 5 out of 5 :
The Grosvenor is a beautiful historic hotel with an elegant lobby and beautifully renovated rooms. Make sure to request a renovated floor. The location is perfectly situated in upscale Mayfair. Can't wait to go back!
17/05/2017
Rated 5 out of 5 :
I am enjoying my stay in the hotel for a business training and the room, the staff, the food and the business centre are simply amazing - the location is fabulous, next to Hide Park and the centre - a top notch experience.
10/05/2017
Rated 5 out of 5 :
Recommend the top floor rooms. Ask for a recently updated room. The updated rooms were like brand new. The staff was very helpful and the service excellent. The location is top shelf. Be sure to take a stroll through Hyde Park.
10/05/2017
Rated 5 out of 5 :
We stayed here for three nights in early May. The service was impeccable, the staff friendly. We experienced room service, which was promptly delivered and presented nicely. The room and bathroom were very clean and comfortable, there were three of us and even the rollaway was comfortable!
09/05/2017
Rated 3 out of 5 :
Room was practical, spacious and comfortable. Opted for the all in breakfast @ £28 per person. Total waste of money ! Tepid coffee, warm 'cooked' breakfast. Had much better and hotter for a third of the price. Real shame as this was a major let down.
08/05/2017
Rated 5 out of 5 :
Like being home. Staff was quite attentive. Room service was great. Location is spot on but you already know this. The room was clean and crisp with a very comfortable bed and bed clothes. The door man was always with a smile.
05/05/2017
Rated 4 out of 5 :
It's a conference hotel at heart- the great room and ball rooms are two great dining areas but the public spaces are my favourite- especially the Red Bar which is my top spot on the strip. I wouldn't consider staying here but it's a great beast and serves its purpose well. Now a Marriott, standards are improving!
01/05/2017
Rated 5 out of 5 :
My husband and I stayed a week at the Grosvenor House in March. What a wonderful hotel. As my British cousin said "swanky". Service was exceptional. This is now my go to hotel whenever in London. The food in the executive lounge was fantastic!!! A nod to the chef!!!
29/04/2017
Rated 1 out of 5 :
Quiet solo dinner never made a sound visiting this place for an evening tea. Reservation confirmed 3 weeks prior and it was not found upon my arrival. No recall of apology and waited 20 minutes to be seated. Supposed to be 1.5 hour free flow champagne but it basically stopped 1 hour since seated. solo Asian, was it the because?
28/04/2017
Rated 4 out of 5 :
Great location. Impressive building. Always good to visit. Good bar area and venue facilities in basement. Also can get parking around the rear where hotel has an manned car park. Location makes for a special night.
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