Grosvenor House (A JW Marriott Hotel)
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Customer Reviews For The Grosvenor House, A Jw Marriott Hotel


Address: 86-90 Park Lane, London, England, UK, W1K 7TN
This hotel has averaged a score of 4.2 out of 5 by 3219 past guests
>>>Booking.com (average customer rating 4 out of 5 from 575 reviews)
>>>Tripadvisor (ranked 222 of 1072 for hotels in London and rated 4.5 out of 5 from 2641 reviews)

14/09/2017
Rated 4 out of 5 :
As this Hotel was provided by my Company, I didn't pay anything. Breakfast was done in a ballroom setting due to our group size. Typical Western Breakfast really nothing to shout about. Room was also standardly decent. Location is good, 5 minutes walk to nearest...More
13/09/2017
Rated 4 out of 5 :
Hotel is sophisticated and fancy. Clients are generally wealthy, and those that are show it through expensive cars out front, and arguments of privilege. It was slightly off-putting. Room was small, and bathroom, while fancy, was not entirely clean (hairs). Not the best hotel I've...More
11/09/2017
Rated 4 out of 5 :
Good: After staying in a regular room one night we were upgraded to a very nice suit, overlooking Hyde Park. Large comfortable living room and oversized bedroom, at end of hall from elevators. My two "health foods" are good red wine and dark chocolate. Thanks...More
10/09/2017
Rated 4 out of 5 :
My wife and I stayed 4 nights at the Grosvenor House. We are platinum Marriott members and have stayed in many JW Marriott's around the world. We were there a during three dayUnited Kingdomholiday (bankers holiday.) I had been contacted by the hotel guest...More
09/09/2017
Rated 4 out of 5 :
It's been a couple of years now, but one of our clients held their annual conference at this Hotel. It was my first trip to London and what a great place to stay for my first time. I had to work a lot but I...More
07/09/2017
Rated 4 out of 5 :
My stay at Grosvenor House has been a satisfactory experience thus far. The staff has been pleasant and quick to address any questions or needs. The room is spacious and well kept. The location is nice. It is next to Hyde Park so a visit...More
06/09/2017
Rated 5 out of 5 :
We attended a 40tg wedding anniversary afternoon tea and it was everything we expected it to be. The location was perfect and seating very comfortable. The staff were attentive and knowledgeable about the menu and the food was if the highest standard. A really enjoyable...More
25/08/2017
Rated 5 out of 5 :
Liked: Everything
Disliked: Guest did not comment for this item.
04/09/2017
Rated 5 out of 5 :
The Grosvenor House is located next to Hyde Park and within easy walking distance to Buckingham Palace. The staff are excellent, committed to quality service. Excellent concierge level, serving breakfast, high tea and light dinner.
30/08/2017
Rated 5 out of 5 :
My family and I have spent the past week here--Could not fault one thing!! The remodelled lobby, executive lounge and rooms are amazing. And as always the staff at the Marriott are excellent. This is the only hotel for us in London!
25/08/2017
Rated 5 out of 5 :
A two star level hotel, very dirty, very rude staff, they don't care about the customers, definitely not a 5 or a 4 star level.the curtins saturated with dust, never been cleaned, a nightmare for people with allergy.
25/08/2017
Rated 5 out of 5 :
Visited with a few friends for a 40th birthday for an Afternoon Tea. Was everything we were expecting - lovely surroundings, beautiful sandwiches and open rolls along with the most delicious warm scones you could ever eat. There were also some wonderful little cakes, only...More
25/08/2017
Rated 5 out of 5 :
I stayed for one night at this hotel while in London on business and found it to be perfect. The location is great - just five minutes walk from Marble Arch tube station and with lots of buses passing by, but Hyde Park is only...More
23/08/2017
Rated 4 out of 5 :
Ok so I only went to the Starbucks but you still get a doorman, jazz and overcooked coffee. Nice place to sit and watch the world go by but it's a Starbucks. They even have the little cart with sugar. Hotel still looks lovely ?
21/08/2017
Rated 5 out of 5 :
Stayed with friends 18 August for 2 nights. Entrance very impressive and staff excellent and very attentive. Executive lounge very comfortable and handy for snacks and drinks. Had large room which was dated and very dark with hardly any natural light. Bathrooms also could do...More
18/08/2017
Rated 4 out of 5 :
Stay 2 nights on our way to our son's wedding. As expected, received great service but the most amazing thing was the silence. No hall noise, no room next door noise but crazy thing... no noise from our our bathroom!!! Perfect place to get sunshine...More
17/08/2017
Rated 4 out of 5 :
Very good hotel in a great location in central London. The rooms are small but well equipped. I think it would be nice to meet some English people working in the hotel, as London is the capital of England. But the hotel chooses to employ...More
16/08/2017
Rated 4 out of 5 :
We ventured into the JW Steakhouse for an after dinner drink after dining elsewhere (no fault of the food at JW) As a regular guest of the Bourbon Bar at the JW I can say Robert and Pawel are such great barman and make going...More
15/08/2017
Rated 4 out of 5 :
Located a few blocks from the Central Line and across the street from Hyde Park, the Grosvener House is a classic property, gorgeously maintained with fantastic staff. We spent 11 days here while travelling around London and its surrounding area. It is a high end,...More
14/08/2017
Rated 4 out of 5 :
I stayed in the hotel twice in a month as I was looking for a hotel next to main shopping areas and the Hyde park. I gave the hotel another chance in the hopes for a better level of service but still the hotel needs...More
14/08/2017
Rated 4 out of 5 :
Hotel is very stunning; the interior design is remarkable, brilliant, rich and full of life! Love the green as the accent color; it flows nicely with the neighboring park. The staff has been great, especially the staff in the executive lounge!! Each staff member I...More
13/08/2017
Rated 5 out of 5 :
Been hear before had another good weekend staff top class, service top class, very good quality food. Steak best I have tasted rooms good, ideal for shopping on Oxford St and theatres. Would definitely recommend this hotel.
11/08/2017
Rated 5 out of 5 :
We used to travel to theUnited Kingdomand often enjoyed being guest at the Grosvenor house. Our experiences were always happy ones. Im a professional hotographer and could have chosen other hotels but after enjoying Grosvenor House, it became our favourite!
09/08/2017
Rated 5 out of 5 :
We thoroughly enjoyed our stay here! From check in which was easy and pleasant to the last day, we encountered many professional, polite, and helpful staff members. The hotel rooms are older but beautiful. We were on the 6th floor and loved our King room....More
07/08/2017
Rated 5 out of 5 :
This is a beautiful hotel in a very good location. It was wonderful to come back to such a comfortable room after a Long day of sightseeing. It is a bit of a hike to the Marble Arch tube station, but we quickly got used...More
07/08/2017
Rated 5 out of 5 :
I travel the world and have stayed at the Grosvenor House in London many times over the past twenty years and feel like it is my home away from home. Over the years, the service and customer care provided by the hotel staff has been...More
06/08/2017
Rated 5 out of 5 :
We've returned today from a luxury weekend stay at Grosvenor House Hotel. I can't rate this hotel highly enough. From check-in, the staff, the room - it was above and beyond our expectations. We were lucky enough to get in one of the new rooms...More
04/08/2017
Rated 5 out of 5 :
This is one of the best city properties I have EVER stayed at! The club lounge was amazing. It rivals the Ritz Carlton lounges for sure! Spend the extra money for club level access or if you're a Marriott Platinum member it's a free benefit....More
01/08/2017
Rated 5 out of 5 :
We found the Grosvenor House Hotel to be a very welcoming place. The staff went out f their way to make sure that we were happy. We needed to change rooms as I wanted a twin room close to the elevators. They made sure that...More
31/07/2017
Rated 5 out of 5 :
The location is wonderful and within 5 minutes walk of Hyde Park. The hotel seems huge and the corridors quite like a maze inside. The rooms were well furnished and clean. There was a mix up when we arrived and it took a Long time...More
30/07/2017
Rated 5 out of 5 :
Had the loveliest time! On a horrible rainy day, myself and 3 friends took shelter in The Park Room which is beautifully decorated and had a nice ambience. I've been to a number of afternoon teas at other hotels in London and I have to...More
28/07/2017
Rated 5 out of 5 :
Stayed in an executive room for a few nights. On the whole I had a pleasant stay. There were some areas within this hotel which are very good and then others which were a little disappointing. The level of attention paid to service of my...More
27/07/2017
Rated 5 out of 5 :
Very good location and very well designed hotel in a an old building. The rooms are all big and spacious. They serve lovely high tea and have a very good steak house. The service is outstanding. On of my favourite hotels in London.
18/07/2017
Rated 5 out of 5 :
Wow! I highly recommend this hotel. We are here celebrated a belated honeymoon (married last October) and could not have picked a better spot to start our trip. First off the hotel itself is impressive; lobby, our room, common areas you name it. The staff...More
16/07/2017
Rated 4 out of 5 :
This is the first time we have stayed in Hyde Park. The JW MARROTT GROSVENOR was a nice hotel located about a 1/4- mile from the Tube. It was so hot in London while we were there. We had a nice big room with a...More
13/07/2017
Rated 5 out of 5 :
Where to begin, one of the best places to stay in any country!!! Very friendly and courteous staff < even to us Yanks> If you take your wife she will love shopping in the Mayfair district, you might not after you get home and read...More
13/07/2017
Rated 5 out of 5 :
Stayed here with my wife and daughter. Location is just perfect i.e. Right across Hyde Park and 7 minute walk to Oxford. Staff was extremely helpful. Earlier reviews I saw were a bit off it seems as staff and all other services were extra ordinary....More
11/07/2017
Rated 5 out of 5 :
We were pretty excited to be in London after a gap of 3 years and that is why we decided to splurge and stay in JW - Grosvenor House !! Right from the check in to the suite, everything was impeccable and the staff did an...More
10/07/2017
Rated 5 out of 5 :
This is an amazing property. We started in the renovated rooms and they were awesome. The best part was the help we got from Concierge (Ricky) in getting is set up with mobile. And they (Mohammed) made me a hero by getting tickets to the...More
09/07/2017
Rated 5 out of 5 :
travelled here for work and stayed 10 nights. I was able to upgrade to a club level room which offered a better view, more space and access to the club which provided meals and drinks. Fantastic staff at this hotel and a good location adjoining...More
09/07/2017
Rated 5 out of 5 :
My husband and I spent four nights at the Grosvenor House during the first week in July. We checked in around 3:30 pm after arriving in London by train. Our room was ready right away and we were upgraded to a large Executive Room on...More
07/07/2017
Rated 5 out of 5 :
travelling with two children 2 and 4 months, we loved this hotel. The staff are treasures--from the bartenders in the JW Steakhouse to the bell staff and concierge to the Executive Lounge staff, everyone was exemplary. I particularly would like to commend Diane in the...More
06/07/2017
Rated 5 out of 5 :
With so many great choices in London I was excited to stay at this esteemed hotel. I am here now in a basement room with a tub that does not drain properly. Old mattresses not up to the Marriott Standard and upon check in was...More
05/07/2017
Rated 5 out of 5 :
Great experience. greeted by the delightful Jordan in the main hall and then to free flowing champagne tea. Great service, superb food, a sense of extravagance: no hint of profit margins being preserved. Superb experience. Would return, if & when bank manager &/or Santa permit.
30/06/2017
Rated 4 out of 5 :
Unexpectedly found ourselves at the Grosvenor for the night. Lovely treat. I had attended a number of functions here in the past, but not stayed. Room was Staff all very pleasant Very disappointed to find that guest do not receive free Wi-Fi!
25/06/2017
Rated 4.2 out of 5 :
Liked: I took my Nephew away for his 21st birthday (trying to be a good Uncle) and we needed a (2) twin bed arrangement. When we arrived it was a King/Queen (not sure) but I asked the desk to review my request and she said no problem we will correct it (very nice at front desk). Came back after some coffee and they gave us the same room with the king bed a roll away bed (cot) next to the closet which now we could.t open? Went down to front desk and then they apologized and said they would will fix it. I asked can we just get another room? They said no rooms available (not sure about that) Anyway they put (2) twin beds in the same room took out the king bed and left the cot. so now we have (2) twin beds pushed together and a cot? I asked can we have this cot removed we need to get into the closet? Also need the beds to be separated. Okay we will be right there they said from down at the front desk (very pleasant). I explained to the maids that came that we will not be sleeping together during the trip so the beds need to be separated (which my nephew and I already were doing). Her response was....get this...lol...oh now don't fight your trip just started. When she left my nephew said I think she thinks...? All in all. The rooms are nice and the hotel great. Location was perfect. I recommend the trip. If you can afford the larger room go for that and enjoy.
Disliked: Guest did not comment for this item.
24/06/2017
Rated 4.4 out of 5 :
Liked: Power shower, very clean, welcoming, very comfortable bed.
Disliked: Room spotless and lovely bathroom but room decor old fashioned.
09/06/2017
Rated 5 out of 5 :
Stayed at the hotel staff very attentive and a great attitude service is quick and efficient priced ok for London the room was a good standard and a great size check out was a bit slow but hotel was full.
04/06/2017
Rated 5 out of 5 :
Thank you to the staff for putting on an amazing event. The level of detail was extraordinary, and the food was delicious. A big thank you to Denys for helping me with the stairlift and lift, and his kindness.
02/06/2017
Rated 3.5 out of 5 :
Liked: great location, good hotel to stay for short visit to London
Disliked: You would not expect to wait for check in/check out in 5 stars hotel. rooms are not big but ok for London
30/05/2017
Rated 4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Price of drinks
30/05/2017
Rated 4 out of 5 :
Liked: Location
Disliked: No internet service in the rooms
09/05/2017
Rated 3.5 out of 5 :
Liked: The room was clean, but too small like a box of matches
Disliked: The size of the room
03/04/2017
Rated 4 out of 5 :
Liked: the flower displays in the foyer were just gorgeous and the staff were friendly and helpful, we had afternoon tea and it was good and very nicely presented. Breakfast was very good with loads to chose from and our server was great and very helpful.
Disliked: I felt the corridors were just a bit tired looking with some patches of worn carpet, the guest room was also a bit old looking and we viewed on to a dull drab back court area had I been there on vacation or a Longer stay I would have asked for a move.
26/05/2017
Rated 5 out of 5 :
This was our first visit to London and the Grosvenor House. It's location in the city gave us access to many activities so we could enjoy our stay. The hotel staff was superior as was the dining experiences. We would certainly stay here when we return to London.
24/05/2017
Rated 5 out of 5 :
Very convenient location (front of the hotel is overlooking the Hyde park & good service, excellent breakfast. very helpful concierge staff. however, it was little bit noisy in the room during the day, due to undergoing hotel renovation. tasty food at the Steakhouse restaurant.
24/05/2017
Rated 5 out of 5 :
Awesome hotel opposite Hyde Park. Location can't be better in London, rooms are well-equipped, good size, modern bathrooms, albeit slightly dated. Beds are awesome, perfect for a great night. Staff are friendly, courteous, and smiling.
23/05/2017
Rated 5 out of 5 :
Wow! Received as a gift: Afternoon Tea with unlimited champagne. This was an amazing experience. Anyone who has the opportunity to try this out - should. The staff were very friendly and the "tea" was absolutely perfect. You can, of course, also explore London sights during the same day; but do this first because the champagne keeps flowing!
22/05/2017
Rated 5 out of 5 :
The Grosvenor is a beautiful historic hotel with an elegant lobby and beautifully renovated rooms. Make sure to request a renovated floor. The location is perfectly situated in upscale Mayfair. Can't wait to go back!
17/05/2017
Rated 5 out of 5 :
I am enjoying my stay in the hotel for a business training and the room, the staff, the food and the business centre are simply amazing - the location is fabulous, next to Hide Park and the centre - a top notch experience.
10/05/2017
Rated 5 out of 5 :
Recommend the top floor rooms. Ask for a recently updated room. The updated rooms were like brand new. The staff was very helpful and the service excellent. The location is top shelf. Be sure to take a stroll through Hyde Park.
10/05/2017
Rated 5 out of 5 :
We stayed here for three nights in early May. The service was impeccable, the staff friendly. We experienced room service, which was promptly delivered and presented nicely. The room and bathroom were very clean and comfortable, there were three of us and even the rollaway was comfortable!
09/05/2017
Rated 3 out of 5 :
Room was practical, spacious and comfortable. Opted for the all in breakfast @ £28 per person. Total waste of money ! Tepid coffee, warm 'cooked' breakfast. Had much better and hotter for a third of the price. Real shame as this was a major let down.
08/05/2017
Rated 5 out of 5 :
Like being home. Staff was quite attentive. Room service was great. Location is spot on but you already know this. The room was clean and crisp with a very comfortable bed and bed clothes. The door man was always with a smile.
05/05/2017
Rated 4 out of 5 :
It's a conference hotel at heart- the great room and ball rooms are two great dining areas but the public spaces are my favourite- especially the Red Bar which is my top spot on the strip. I wouldn't consider staying here but it's a great beast and serves its purpose well. Now a Marriott, standards are improving!
01/05/2017
Rated 5 out of 5 :
My husband and I stayed a week at the Grosvenor House in March. What a wonderful hotel. As my British cousin said "swanky". Service was exceptional. This is now my go to hotel whenever in London. The food in the executive lounge was fantastic!!! A nod to the chef!!!
29/04/2017
Rated 1 out of 5 :
Quiet solo dinner never made a sound visiting this place for an evening tea. Reservation confirmed 3 weeks prior and it was not found upon my arrival. No recall of apology and waited 20 minutes to be seated. Supposed to be 1.5 hour free flow champagne but it basically stopped 1 hour since seated. solo Asian, was it the because?
28/04/2017
Rated 4 out of 5 :
Great location. Impressive building. Always good to visit. Good bar area and venue facilities in basement. Also can get parking around the rear where hotel has an manned car park. Location makes for a special night.
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