Hampton By Hilton Luton Airport
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Customer Reviews For The Hampton by Hilton Luton Airport


Address: 42-50 Kimpton Road, Luton, LU2 0NB, UK
This hotel has averaged a score of 4.3 out of 5 by 3572 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 2569 reviews)
>>>Laterooms (average customer rating 3.3 out of 5 from 4 reviews)
>>>Tripadvisor (ranked 7 of 25 for hotels in Luton and rated 4.4 out of 5 from 999 reviews)

20/05/2017
Rated 4.2 out of 5 :
Liked: It?s clean and room has rather nice views.
Disliked: No eu adaptor for United Kingdom sockets. No way to charge devices if one didn?t bring one with himself. Basic internet is very bad. Disconnects often and download speeds are atrocious. I guess they never upgraded from the old dial-up connections.
19/05/2017
Rated 4.2 out of 5 :
Liked: What one expects from a good hotel
Disliked: No ability in the room to open a window for fresh air. No proper restaurant facilty
20/05/2017
Rated 4.2 out of 5 :
Liked: Its clean and room has rather nice views.
Disliked: No eu adaptor for United Kingdom sockets. No way to charge devices if one didn't bring one with himself. Basic internet is very bad. Disconnects often and download speeds are atrocious. I guess they never upgraded from the old dial-up connections.
16/05/2017
Rated 4.0 out of 5 :
Liked: Warm greeting at reception. Fluffy towels. Plump pillows.
Disliked: Hygiene in bedroom below par as there were used contact lenses on the floor next to the bed. There were not enough tissues in the bathroom.
15/05/2017
Rated 4.4 out of 5 :
Liked: very clean & comfortable room. Nice breakfast with plenty to choose from.
Disliked: Insufficient parking with large sections of the car park either private or reserved parking. check out at 11am is a bit early if you have stayed because you were on a night out.
12/05/2017
Rated 4.4 out of 5 :
Liked: Good hot breakfast a teapot could have been helpful.
Disliked: Guest did not comment for this item.
12/05/2017
Rated 4 out of 5 :
Quality experience at a quality experience. The room did feel a bit dry though so maybe some improvement on that front. Everything else was pleasant and lovely. I would definitely recommend to anyone and stay over again.
10/05/2017
Rated 4.4 out of 5 :
Liked: Lovely Staff, Lovely Room, Reasonably Priced Bar - Overall Very Good!
Disliked: Few hairs in the shower, very clean every where else only minor complaint!
07/05/2017
Rated 5 out of 5 :
Very good location convenient to airport for my trip I checked in late and out early which was fine Good service and fioD in morning which was good Happily stay there again in the future as it was excellent for my trip from Luton.
05/05/2017
Rated 3 out of 5 :
Recently stayed here due to it being 2 minutes walk from Luton Airport Parkway Train Station. Pretty basic hotel/rooms as expected with limited menu and drinks. Food took quite a while considering our order was pretty straight forward. Staff very apologetic and provided free drinks to make up for it!
05/05/2017
Rated 2 out of 5 :
Basic hotel but really noisy bedrooms you can hear doors slamming all night and people moving around in the room above. As far as I could tell the other guests weren't being inconsiderate it's just that the doors automatically slam and the walls are thin. £89 for a bad nights sleep isn't good value.
03/05/2017
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Limited breakfast choice only scrambled egg which I couldn't eat as made with milk I don't eat meat so no eggs not even a grilled tomato ended up with mushrooms on toast and finding a clean table was impossible
28/04/2017
Rated 4.0 out of 5 :
Liked: Modern, easy to reach
Disliked: Basic, expensive, parking not includsive
27/04/2017
Rated 3 out of 5 :
Location is ideal for the airport. Staff were not over friendly and receptionist had an accent that made it difficult for me to understand her. The room was fine but bed too hard for my liking. Not cheap but ok given the location.
22/04/2017
Rated 5 out of 5 :
Very good value for money. A decent hotel, quiet location but adjacent to the station and close to airport. Excellent breakfast. Clean and comfortable, helpful staff, nothing to complain about at all. We caught the train into London, two minutes walk from hotel to station platform, 45 minutes to London.
21/04/2017
Rated 4.4 out of 5 :
Liked: good sized bathroom. Comfortable bed. Alarm clock seemed faulty, but used mobile as extra precaution. Helpful staff. Good selection for breakfast.
Disliked: Guest did not comment for this item.
20/04/2017
Rated 5 out of 5 :
transport to and from hotel was amazing! It was great to have breakfast as early as 3am as we had a very early morning flight. This hotel was way more impressive than past posts had made out. Staff were top! Thank you, you made our trip very easy :)
12/04/2017
Rated 4.0 out of 5 :
Liked: Good location and very clean throughout. Easy walking distance to Luton and very close to Airport as well and next to train station.
Disliked: Windows cannot be opended. Breakfast area very small for the size of the hotel and somehow not cosy.
08/04/2017
Rated 4.0 out of 5 :
Liked: Location to Luton Parkway railway station
Disliked: Breakfast too basic
05/04/2017
Rated 4.4 out of 5 :
Liked: The hotel is new, modern and comfortable. We had an evening meal and it was fine. It was further from the airport than we thought, but that was our mistake!
Disliked: This is outside the hotel's control, but the current major alterations and roadworks made it a trying and difficult end to our journey from home. Maybe some prior information from the hotel re access would have been helpful. They must be losing business.
26/03/2017
Rated 5 out of 5 :
Very impressed with online room selection. Managed to order food on arrival. Room had excellent facilities with a great shower. Buffet breakfast had an amazing choice from full English to Continental, fruit & cakes. Made efficient by making own tea/coffee rather than having to wait for waiter/waitress. Very clean & efficient hotel with well trained staff.
21/03/2017
Rated 4.2 out of 5 :
Liked: Comfortable, clean room and good cooked breakfast
Disliked: Guest did not comment for this item.
19/03/2017
Rated 4.2 out of 5 :
Liked: Excellent hotel, step above the nearby airport hotels for sending price, but you are another 10 mind walk from airport. Right next to parkway station, so easy to get to, but be warned, there is very little around the hotel, you would need to get a bus/taxi into town centre for example.
Disliked: Only issue I had was the limited dinner menu - main courses are a bit boring, but desserts are lush and beer was good.
17/03/2017
Rated 5 out of 5 :
It is perfect place if you have business in Luton and want to see London, good rooms, big television, nice furniture and good breakfast, the staff was nice, Fee Wi-Fi. Train to London is 2 minutes walking. Restaurant has fast food and main menu. 2 km from airport.
10/03/2017
Rated 5 out of 5 :
Being a solo traveller hotels can be soulless but not this one! Hilton have the best beds and pillows for me. The staff here are very friendly, efficient and courteous. Prices are reasonable and the bar food is good. Extremely handy for both the trains and Luton Airport.
06/03/2017
Rated 3.8 out of 5 :
Liked: staff were professional
Disliked: No bath and you have to pay for parking plus pillows and lumpy.
05/03/2017
Rated 4.8 out of 5 :
Liked: Was a short stay very friendly staff and great location
Disliked: Limited evening menu
01/03/2017
Rated 4.2 out of 5 :
Liked: We just stayed one night as a transit from Heathrow to Luton to take our flight to Iceland. It was convenient for very short stay. Breakfast was nice. I enjoyed making my own waffle. The gourmet coffee was also delicious. Room was also very clean
Disliked: The frontline staff were not very friendly compared to the staff at Canopy by Hilton in Iceland. Im not sure the fact that Im a muslim and wearing a head cover made the staff a bit uneasy. But yes, that is definitely how I felt because I felt at home at Canopy by Hilton in Iceland.
01/03/2017
Rated 2.5 out of 5 :
Liked: The hotel cleanliness was good. The fact that the hotel has a business centre.
Disliked: The business centre was down/not operational. We chose the hotel because of the business centre facility, in order that we could communicate with our business clients in the City. Exchanging resource material and legal documentation with our clients in the City in real time was an essential facility in order that we could commute in and out of the City of London, in possession of the appropriate hard copy printed legal documents which we intended to have signed and witnessed in live time. As we could not facilitate privacy with the above process we were unable to complete contract signings and exchange our corporate dealings, we are now forced to arrange a further trip next week in order to conclude our contract oral obligation. The above time delay and trip diuplication forces us to incur further additional cost. Please advise if there may be a way of reducing or eliminating this additional cost by way of recompense. I await your response. Robert Preston.
28/02/2017
Rated 2.1 out of 5 :
Liked: Nothing
Disliked: The bed was hard, small pillows shower was pathetic and breakfast appalling.
27/02/2017
Rated 4.6 out of 5 :
Liked: Great room. Great breakfast. Friendly, helpful staff. Thank you!
Disliked: Guest did not comment for this item.
27/02/2017
Rated 2.5 out of 5 :
Liked: Breakfast was nice. Had a range of things to eat.
Disliked: -No bed sheets in our bedroom - No spoons, just a plastic stick for tea-coffee - No menus or brochures in the hotel room - Rang reception to get room service as I was tired from the journey and the man stated there was only one girl so she couldn't leave, came downstairs to get dinner and there was about 4 members of staff down there with barely any customers. Also why couldn't the man who answered the phone take my order? - Not only was our room cold, the whole hotel was cold in general. - Pull out bed was uncomfortable and I had springs in my back.
27/02/2017
Rated 4.0 out of 5 :
Liked: Cleanliness and staff
Disliked: I wish I had been told on the directions at the station or around it that I didn't need to get a cab. It was actually a minute walk away.
27/02/2017
Rated 4.8 out of 5 :
Liked: Very comfortable bed. Excellent shower. Good breakfast although we had an early breakfast.
Disliked: I think the hotel could have had a shuttle.
26/02/2017
Rated 2 out of 5 :
Frankly a Premier Inn is a better bet and probably cheaper. Rooms are adequate but lots of outside noise. Bar food is shockingly awful and overpriced so don't bother but nowhere else to go within walking distance. Stayed here out of convienience because of work but wouldn't recommend it.
25/02/2017
Rated 5 out of 5 :
Liked: Great location. Spacious rooms. Very clean. Excellent selection at breakfast.
Disliked: We booked a room with disabled access for my partner but was surprised at how low the bed was. Still wouldn't put us off from staying again when visiting family.
25/02/2017
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Food in restaurant was not good. Staff dealt with complaint efficiently and professionally
24/02/2017
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Cold water for showers. ( nothing offered to compensate what is an essential service ) Poor internet Wi-Fi network in the room. Breakfast ok. Only scrambled eggs, no fried eggs. Burger at the bar is just a piece of cardboard re-heated.
24/02/2017
Rated 3.5 out of 5 :
Liked: Bargain Price even last minute fots the purpose for overnight stay- clean and comfortable
Disliked: Construction zone being done up inside and outside is not a pretty sight
22/02/2017
Rated 4.0 out of 5 :
Liked: Staff very helpful
Disliked: Guest did not comment for this item.
21/02/2017
Rated 4.6 out of 5 :
Liked: Breakfast
Disliked: Hot water was tepid and heating seemed to be down.
21/02/2017
Rated 1.6 out of 5 :
Liked: Very poor, bed was hard and creepy on every movement. Bar staff uncooperative. Car parking was a nightmare
Disliked: Everything
21/02/2017
Rated 3.4 out of 5 :
Liked: Easy check in and out. Not too close to the airport for aircraft noise to affect our sleep but close enough for the bus stop to take us to the terminal.
Disliked: Bar snacks good but breakfast food just warm. If a hot breakfast is being served it should be just that hot. Mushrooms tasted wTery and beans lukewarm.
20/02/2017
Rated 3.8 out of 5 :
Liked: No problem booking in close to family we were visiting and very close to train station for London
Disliked: It is in a bit of an industrial wasteland at teh moment, but I am sure this will impropve
20/02/2017
Rated 3.8 out of 5 :
Liked: Break fast was fantastic and because it was free a bonus
Disliked: Nothing
20/02/2017
Rated 3.4 out of 5 :
Liked: Comfort was alright, breakfast was decent. Had to leave early but the breakfast starts from 4:30, which was ideal.
Disliked: Have to pay an additional ?7 for parking! Very noisy - could hear people going through the corridors into the night. Makes it difficult to get to sleep. No rooms with a bath.
20/02/2017
Rated 3.4 out of 5 :
Liked: Comfort was alright, breakfast was decent. Had to leave early but the breakfast starts from 4:30, which was ideal.
Disliked: Have to pay an additional £7 for parking! Very noisy - could hear people going through the corridors into the night. Makes it difficult to get to sleep. No rooms with a bath.
19/02/2017
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: No shuttle bus to airport
18/02/2017
Rated 5 out of 5 :
Liked: Cant fault it, from the moment I arrived until departure - I stayed for 5 nights for a course for work. The service was excellent, the food good and the hotel was very clean and I made use of the gym, which was great.
Disliked: Perhaps there could have been more choice on the menu in the evenings but at the end of the day, its not a restaurant.
17/02/2017
Rated 4.6 out of 5 :
Liked: The room was lovely! Prices for normal drinks were quite expensive but had a great couple of days there. Would love to go again.
Disliked: If the breakfast was made later or something like a lunch buffet?
17/02/2017
Rated 5 out of 5 :
Liked: I loved everything there! In the bathroom- shampoo, conditioner, body cream. Tissues by the bed is also great idea. It is very modern, clean and quiet hotel. Breakfast was excellent. Staff was helpful. The train station is just behind the hotel so 1 minute walking distance.
Disliked: Guest did not comment for this item.
16/02/2017
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Dinner food was all fast food and not very advertising. A roast dinner or fresh steak with potatoes and veg would have made the stay more pleasant. The food available was well priced but the option of a better meal would have been great.
16/02/2017
Rated 4.8 out of 5 :
Liked: Breakfast.
Disliked: Menus in rooms for food and bar.
16/02/2017
Rated 1.9 out of 5 :
Liked: The room looked clean and staff were helpful
Disliked: The beds were rock hard and there was no hot water for my shower.
15/02/2017
Rated 5 out of 5 :
Liked: Good breakfast, rooms were immaculate and the staff very helpful
Disliked: Because of friend's late arrival we had dinner here. Not up to the standards of the rest of the stay. Chicken keep warm for a Long time and the antipasto was very small for the price. Wine was fine.
15/02/2017
Rated 4.8 out of 5 :
Liked: Staff were very friendly and could not do enough to help, the room was a good size and the bathroom was very well appointed & equipped. The room was very clean & tidy, as was the entire hotel. Breakfast was excellent & the overall experience was of a higher than average level in terms of comfort & facilities for the extremely competitive price we paid.
Disliked: There were only 3 pillows in the room for two people.
14/02/2017
Rated 5 out of 5 :
Great stay at the Hampton, excellent customer service, breakfast was delicious, hotel very clean and great location, amazing value for money would definitely stay here again in the future and would recommend to others. Thank you Hampton.
13/02/2017
Rated 2.5 out of 5 :
Liked: Location was good
Disliked: All the disabled spaces were taken by cars that had not badges and were not in anyway owned by disabled people, the car park was empty as well with loads of spaces for these cars Thank you
13/02/2017
Rated 4.4 out of 5 :
Liked: Location, price, cleanliness and interior design
Disliked: Nothing
13/02/2017
Rated 4.4 out of 5 :
Liked: Cleanliness
Disliked: The room was cold takes time for heating to come on
12/02/2017
Rated 2.5 out of 5 :
Liked: Newcastle Brown Ale and Pizza.
Disliked: Too far to walk to airport. No shuttle bus. sofa bed was not very comfortable.
11/02/2017
Rated 1.6 out of 5 :
Liked: Nothing
Disliked: Bed is not comfortable had backpain after sleeping and temperature control doesn't work properly.
11/02/2017
Rated 4.6 out of 5 :
Liked: Great hotel for overnight stay before our flight.
Disliked: Nothing. Really good hotel.
11/02/2017
Rated 2.9 out of 5 :
Liked: Room was nice.
Disliked: Bed was quite hard. No sachets of de-caff coffee in the room on arrival. Had to guess which number was for reception as not enough info in the room. Rang for 5 minutes before being answered only to be told I would have to get the sachets myself at reception. Was not happy as the furthest room from the lift & on the top floor.cooked breakfast was poor & no staff around to help or show you where anything was. Anyone could've walked in off the street & Hilton would not have known.
11/02/2017
Rated 4 out of 5 :
All very good for a Friday night stay, especially steak in restaurant. Staff were very welcoming! Room was more than adequate. In contrast, breakfast was moderate - food barely warm and miserable staff! Overall, good value!
08/02/2017
Rated 4.0 out of 5 :
Liked: Great and spacious beds, clean and overall very good. Amazing breakfast selection!
Disliked: Lighting and the heating could be controlled better.
07/02/2017
Rated 4.0 out of 5 :
Liked: The hotel was of good standard and the shower facilities etc were very good. Staff were very friendly and helpful
Disliked: The room was cold even though we turned up the ac and the bed felt slightly hard with only one extra pillow. some of the cooked items for the English breakfast were cold
06/02/2017
Rated 4.4 out of 5 :
Liked: Breakfast is amazing, the best buffet breakfast ever
Disliked: Charges for parking
04/02/2017
Rated 4.6 out of 5 :
Liked: Late 'last order for full menu' of 10pm Breakfast included which had glutennfree bread Luggage store Bus to airport at hotel entrance
Disliked: Window in bedroom doesn't open. I know it's for external noise control and air con but I always sleep with an open window. The nose of air con unit kept me awake and turning it off makes the room stuffy. I couldn't stay more than one night because if this. It's great you provide gluten free bread but you really need to offer a separate toaster too. Scrambled egg on bread is a poor substitute for scrambled egg on toast. All gluten free bread is more palatable when toasted. The mushrooms were cold There were no tomatoes at breakfast
03/02/2017
Rated 3.4 out of 5 :
Liked: The room was nice with a big bathroom and the location was very close to the airport.
Disliked: 1 My card had been charged at the moment of the reservation, when I was supposed to pay at C/O, and in order to receive the invoice of the payment I had to contact reception twice; 2 I tried to contact the property six times on the day of my arrival, and after an intricate series of recorded messages process, and lots of numbers to press, I finally managed to speak to a human being for about 30 seconds before the line got cut off - I did not attempt to call a seventh time; 3 Once there, I requested a wake up call for my early flight the next morning but I never received it. I believe overall the property is nice, but due to the inattentive service, I will not opt for this property again.
01/02/2017
Rated 4.0 out of 5 :
Liked: Close to the airport, clean please
Disliked: No room service
31/01/2017
Rated 5 out of 5 :
Liked: my stay was very good. Food was great. Staff was the best staff I have meet in a hotel for Long time. Bar man that was on Sunday night frist class thank you.
Disliked: N/a
31/01/2017
Rated 5 out of 5 :
Liked: The bed was extra comfortable. Staff were also welcoming.
Disliked: Guest did not comment for this item.
31/01/2017
Rated 4.8 out of 5 :
Liked: Good breakfast and the location for the train station couldn't be better. Bathroom was great
Disliked: The bed was a little to hard and only 3 pillows between 2
30/01/2017
Rated 4.6 out of 5 :
Liked: The staff were very helpful. The single beds were of a generous size. Lovely breakfast
Disliked: The Wi-Fi kept dropping out. No shower cap provided.
30/01/2017
Rated 4.4 out of 5 :
Liked: Good location next to Luton airport Parkway stn. Friendly staff. Clean room and a good breakfast in the morning ?
Disliked: Nothing
29/01/2017
Rated 4.8 out of 5 :
Liked: More information should be given on arrival to guest regarding payments
Disliked: Guest did not comment for this item.
27/01/2017
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Far too expensive
26/01/2017
Rated 4.6 out of 5 :
Liked: Perfect for using the airport. Bus stop opposite entrance has regular buses to terminal. Staff were very helpful.
Disliked: Guest did not comment for this item.
25/01/2017
Rated 5 out of 5 :
Liked: I liked everything. Very nice Hotel
Disliked: Guest did not comment for this item.
25/01/2017
Rated 5 out of 5 :
Liked: accommodation
Disliked: Were told there was a shuttle bus and there was not. To hard to get on normal bus with 4 cases
24/01/2017
Rated 5 out of 5 :
Liked: They had a waffle maker! Loved this place so close to the train station and great value for money.
Disliked: Would have liked a window that opened? But only a minor issue
24/01/2017
Rated 5 out of 5 :
Liked: The room was very comfortable
Disliked: Size of room
28/01/2017
Rated 4 out of 5 :
Great hotel for an early flight, very comfortable bed, v good breakfast, all very easy. Yes you will hear the planes but we are by the airport. All very easy. Evening meal nothing to write home about but ok.
27/01/2017
Rated 5 out of 5 :
If you are stuck in Luton airport, I can recommend this hotel. It is modern and clean. Anything to get away from that kip of an airport is a plus. The staff are very friendly and helpful. Breakfast is efficient and adequate.
22/01/2017
Rated 3.2 out of 5 :
Liked: Partner enjoyed gym
Disliked: Air conditioner not working ended up with a fan heater, and late check out not informed of
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