Hampton By Hilton Stansted Airport
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Customer Reviews For The Hampton By Hilton Stansted Airport


Address: Bassingbourn Road, CM24 1QW, Stansted Mountfitchet, England
This hotel has averaged a score of 4.5 out of 5 by 11926 past guests
>>>Booking.com (average customer rating 4.5 out of 5 from 13756 reviews)

11/06/2019
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10/06/2019
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09/06/2019
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08/06/2019
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04/04/2019
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03/04/2019
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02/04/2019
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01/04/2019
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10/02/2019
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09/02/2019
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08/02/2019
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07/02/2019
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06/02/2019
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05/02/2019
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13/12/2018
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12/12/2018
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11/12/2018
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10/12/2018
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09/12/2018
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08/12/2018
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07/12/2018
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06/12/2018
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05/12/2018
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04/12/2018
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03/12/2018
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02/12/2018
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21/11/2018
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20/11/2018
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19/11/2018
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18/11/2018
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17/11/2018
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16/11/2018
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21/10/2018
Rated 4.4 out of 5 :
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20/10/2018
Rated 5 out of 5 :
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20/10/2018
Rated 4.6 out of 5 :
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20/10/2018
Rated 3.8 out of 5 :
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19/10/2018
Rated 5 out of 5 :
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18/10/2018
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17/10/2018
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16/10/2018
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15/10/2018
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14/10/2018
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13/10/2018
Rated 3.8 out of 5 :
Liked: Need to check in advance how to walk to the hotel from airport terminal. Otherwise, it is a bit difficult to find the correct way. A bit noisy at night.
Disliked: Guest did not comment for this item.
11/10/2018
Rated 5 out of 5 :
Liked: Loved it all comfery drinks good breakfast great airport 5 minutes walk great see you all again son
Disliked: Guest did not comment for this item.
11/10/2018
Rated 4.6 out of 5 :
Liked: Food was excellent, Room floor was in need of more attention (bits on tiled floor), it would be nice to have 2 soft & 2 firm pillows, breakfast was also good.
Disliked: Room floor looked like it had bits of floor mop debris, required sweeping.
11/10/2018
Rated 4.4 out of 5 :
Liked: Everything checking in was easy the staff were helpful. The food was excellent as well. Highly recommended.
Disliked: There was nothing to dislike.
11/10/2018
Rated 5 out of 5 :
Liked: rooms
Disliked: Bar prices
11/10/2018
Rated 4.8 out of 5 :
Liked: Very clean nice room
Disliked: Noghing
11/10/2018
Rated 5 out of 5 :
Liked: Location
Disliked: Nothing
11/10/2018
Rated 4.2 out of 5 :
Liked: New and beautiful! Close to the airport. Lovely breakfast.
Disliked: I found curly hair in my bed, on sheets. Khmmm. Have you changed my bed sheet, I was too tired to call reception, but felt terrible. Also hairs in the bath. Customers, check your beds before sleeping!
10/10/2018
Rated 4.6 out of 5 :
Liked: Clean, efficient smiling staff, great selection for breakfast!
Disliked: Nothing in particular
10/10/2018
Rated 5 out of 5 :
Liked: Clean, convenient, brilliant staff, brilliant food. Highly recommend.
Disliked: Guest did not comment for this item.
10/10/2018
Rated 4.0 out of 5 :
Liked: Location was great and just a quick walk to and from the airport terminal
Disliked: Bar service was slow and expensive
10/10/2018
Rated 4.0 out of 5 :
Liked: Near the airport.
Disliked: Guest did not comment for this item.
10/10/2018
Rated 5 out of 5 :
Liked: Such a nice hotel and so convenient to the airport
Disliked: Guaranteed parking space
10/10/2018
Rated 5 out of 5 :
Liked: Everything was slick and efficient and everyone very welcoming and friendly. The bedroom was very well specd and very comfortable. Early breakfast was very good.
Disliked: Nothing
09/10/2018
Rated 4.4 out of 5 :
Liked: Easy access to the airport - good service accommodating staff excellent breakfast
Disliked: Bar Menu has been changed less choice and more expensive which is the only negative
09/10/2018
Rated 4.0 out of 5 :
Liked: The proximity to the airport. Within walking distance. Restaurant Manager was very welcoming and pleasant.
Disliked: Only one tea bag for two people / shower gel bottle was empty.
09/10/2018
Rated 5 out of 5 :
Liked: Early breakfast, veeeeery soft, fluffy towels, very near to the airport
Disliked: Guest did not comment for this item.
09/10/2018
Rated 3.8 out of 5 :
Liked: In walking distance from Stansted Airport, good breakfast
Disliked: Shower was broken
09/10/2018
Rated 4.8 out of 5 :
Liked: Closeness to Airport. Staff were very friendly.
Disliked: No table service for dinner. Therefore, really big queues at the bar as dinner had to be ordered there, as well as drinks.
09/10/2018
Rated 4.6 out of 5 :
Liked: Location, location, location
Disliked: A bit noisy as 24 hour hotel
09/10/2018
Rated 4.6 out of 5 :
Liked: Very comfortable and a great breakfast (which starts at 4am). Perfect location 5 minutes walk to airport.
Disliked: Guest did not comment for this item.
09/10/2018
Rated 4.0 out of 5 :
Liked: Modern, clean and within walking distance from the terminal
Disliked: Insufficient signage for arriving passengers: had to ask for directions twice
08/10/2018
Rated 4.8 out of 5 :
Liked: Friendly professional staff. Very convenient for an early flight. The possibility to have breakfast at 4am Prices, especially for an airport hotel, reasonable & not exorbitant.
Disliked: Nothing
08/10/2018
Rated 4.2 out of 5 :
Liked: Staff were very friendly, helpful and efficient with it!
Disliked: Nothing
08/10/2018
Rated 3.8 out of 5 :
Liked: The breakfast was a pretty good spread, with American waffles, juices, a full English, bagels, and tons of salad and pastries. Check out was simply putting your room card in a box which I loved! The bed was comfortable and the room was nice and clean! The bathroom was fully stocked with toilet roll, shampoo, conditioner, bodywash, hand lotion, and soap. They were refillable bottles that permanent stayed on the wall which was fine. Walking from the airport to the hotel was practically nothing which was fantastic. It was connected by a covered walkway that was only a few minute walk.
Disliked: Some of the pastries were low so there would only be one item left of some things but I did attend breakfast about 45 minutes before it ended. Our air con in the room didn't seem to work well so although the room was not boiling hot, I would've preferred it to get colder. The television didn't have many channels available and to sort through the ones that were available took some time.
08/10/2018
Rated 5 out of 5 :
Liked: Staff friendly and welcoming! Nice evening meal! Closeness to airport!
Disliked: It was a little chilly with the air-conditioning
08/10/2018
Rated 5 out of 5 :
Liked: Loved the staffs enthusiasm all had welcoming attitudes especially lady at front desk on 6th October morning, such a cheerful soul and made us smile.
Disliked: Water pressure in showers was a little low. But it was a lovely room and all was very impressive.
08/10/2018
Rated 4.0 out of 5 :
Liked: Good breakfast buffet and excellent relaxed atmosphere. Staff were very pleasant.
Disliked: Would have been good to have been able to leave the car in the hotel car park whilst we were away. But staff explained why this was not possible.
08/10/2018
Rated 5 out of 5 :
Liked: great position, the possibility to have breakfast and/or a take away breakfast is fantastic. Clean room and very comfortable bed
Disliked: Guest did not comment for this item.
08/10/2018
Rated 4.4 out of 5 :
Liked: Perfect location for using the airport
Disliked: Long queues to check in. However I found out it was because a flight had been cancelled and the company used the hotel to put up passengers
07/10/2018
Rated 4.2 out of 5 :
Liked: Close to airport thus easy access and on site car park helpful too.
Disliked: Rate charged for car parking steep.
07/10/2018
Rated 5 out of 5 :
Liked: Everything
Disliked: Nothing
07/10/2018
Rated 3.8 out of 5 :
Liked: comfortable bed.
Disliked: Nothing
07/10/2018
Rated 4.4 out of 5 :
Liked: Security access of elevators to rooms made me feel safe.
Disliked: No hairdryer or bathrobes provided.
07/10/2018
Rated 4.6 out of 5 :
Liked: Clean, comfortable, spacious, 10 minutes walking from the airport
Disliked: Medium breakfast, walking with the luggage was a little bit difficult even for 10 minutes
06/10/2018
Rated 4.8 out of 5 :
Liked: slept well
Disliked: Morning call didn't happen-very poor
06/10/2018
Rated 3.8 out of 5 :
Liked: Bed very comfortable. Great breakfast
Disliked: Drain smell in the bathroom Dirty fingerprint marks on doors. Gluten free options on main menu are very poor only 2 options to choose from. Nothing at all on the all day menu
06/10/2018
Rated 5 out of 5 :
Liked: Both check in and out was simple and fast. Staff friendly and willing to assist. Rooms spacious and spotlessly clean with good facilities. Breakfast looked good but unfortunately unable to try due to very early flight, but will certainly stay again. Definitely recommend.
Disliked: Everything was spot on. No negatives at all.
06/10/2018
Rated 5 out of 5 :
Liked: Arrived late in the evening and left for a flight out of Stansted early the following morning. The hotel is simply an excellent stopover.
Disliked: Guest did not comment for this item.
05/10/2018
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location to the airport & the breakfast thank you
05/10/2018
Rated 4.4 out of 5 :
Liked: Beds, staff, room, breakfast.
Disliked: Signage/directions outside the airport and also inside. Completely inadequate, have not been updated since there was a free shuttle apparently. No directions to the lift at the end of the airport building giving access to the undercover walkway.
04/10/2018
Rated 3.6 out of 5 :
Liked: Easy to find. Close to airport. Parking on site.
Disliked: Unexpected costs. On booking we were quoted £12 per night for parking. On arrival we had to pay £18 per night, (50% more)! Staff were very unhelpful at the time, we were simply told that it had gone up. We arrived very late at night and had an early flight next morning, giving us no time to take this up with the management at the time. I have emailed since and not even had the courtesy of an acknowledgement from the hotel.
04/10/2018
Rated 4.8 out of 5 :
Liked: Bed was comfortable. Bedroom and Bathroom were clean. Black-out Curtains worked great. Price included breakfast. Free Wi-Fi. Staff were friendly and polite. All technologies worked : lift, lights, sockets, kettle, television. Restaurant inside the same building as the hotel. 300-400 meters from the airport.
Disliked: 80 channels of television advertised, 15 had signal. The train tracks outside were constantly in use (as expected) but even on the 7th floor, we could still hear/feel them. Sadly, the breakfast was overpowered with pepper. Eggs, tomatoes and mushrooms. Not a good thing. Plus after the meal the taste never went away. The restaurant had a good selection of foods, but both the (medium) steak and the (ultimate) burger which we ordered was delivered somewhere between 'well-done' and 'cremated'. Both were almost black, and sadly had almost no taste.
04/10/2018
Rated 5 out of 5 :
Liked: For us it was the convenience of location. Quickly and easily reached from our flight.
Disliked: Guest did not comment for this item.
03/10/2018
Rated 4.0 out of 5 :
Liked: Staff very friendly and breakfast very nice great choice.
Disliked: Been great if there was a pool
03/10/2018
Rated 3.1 out of 5 :
Liked: All the staff were polite and attentive, Location was spot on !
Disliked: Check in was very slow we waited for about 20 minutes to be checked in. ( queue ) some people I suppose were priority customers and were dealt with quicker. Our room was not cleaned ( In fact my wife had to clean the toilet before using it ! ) and the mirror was grubby. Our bed was rock hard. We went for evening meal and had to send it back because it was cold ! ( the plate was not warmed up first )
02/10/2018
Rated 4.2 out of 5 :
Liked: The hotel is literally situated just a few minutes on foot from the airport! Breakfast was included in the room rate so that was great!
Disliked: I was not impressed with the room service non-availability.
02/10/2018
Rated 3.8 out of 5 :
Liked: Comfortable bed and noise proof rooms as next to airport. Breakfast was good.
Disliked: Guest did not comment for this item.
02/10/2018
Rated 4.2 out of 5 :
Liked: Room ok.
Disliked: Food dreadful
02/10/2018
Rated 3.6 out of 5 :
Liked: The location is brilliant if you need to be close to the airport. The staff were fantastic!
Disliked: The bathroom smelt of drains and the lock on the bathroom door was hanging off, broken tile in the bathroom and the bathroom not particularly clean with other people's hair still on the floor.
02/10/2018
Rated 2.1 out of 5 :
Liked: Breakfast was good.
Disliked: Mould in the bathroom, taps on the shower broken and fell off, noisy.
02/10/2018
Rated 4.6 out of 5 :
Liked: Nice and big room. Really good breakfast. Perfect if you have to catch an early flight.
Disliked: Guest did not comment for this item.
01/10/2018
Rated 3.6 out of 5 :
Liked: Room was very clean and spotless
Disliked: No transfer bus which is an issue when one has multiple large suitcases. The twin room was a little cramped.
01/10/2018
Rated 4.8 out of 5 :
Liked: Large room. Very new décor and fit. Convenient for early morning Stansted Airport flight.
Disliked: My room was at the front of the property and I could hear the noise from the Police barrier. The soundproofing was not eliminating this intermittent noise.
01/10/2018
Rated 5 out of 5 :
Liked: Very enjoyable stay and friendly staff, I would stay again.
Disliked: Very nice room
01/10/2018
Rated 5 out of 5 :
Liked: We stayed here overnight so our grandsons could watch the runway the room was slightly small but still suitable for our needs would definitely recommend this hotel and would also stay there again
Disliked: Nothing we didn't like
01/10/2018
Rated 4.2 out of 5 :
Liked: Bed was amazingly comfortable.
Disliked: The wait to check in (at midnight after a late landing), standing in a queue by a draughty entranceway.
01/10/2018
Rated 5 out of 5 :
Liked: Close to the airport
Disliked: Guest did not comment for this item.
01/10/2018
Rated 3.6 out of 5 :
Liked: Close to airport
Disliked: Paid extra for run way room and very disappointed as only had two very small window and one had the table against it. Therefore views were restricted.
30/09/2018
Rated 4.8 out of 5 :
Liked: breakfast buffet - very good. Unfortunately I had to catch an early flight, so I didn't have a lot of time.
Disliked: Guest did not comment for this item.
30/09/2018
Rated 4.8 out of 5 :
Liked: Petra from reception is excellent and very nice, pizza from night menu was perfect, breakfast choices and location!
Disliked: Vera from the bar- she was acting like a clown
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