Hilton Canary Wharf
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Customer Reviews For The Hilton Canary Wharf


Address: Canary Wharf, South Quay, Marsh Wall, London, England, UK, E14 9SH
This hotel has averaged a score of 4.5 out of 5 by 7375 past guests
>>>Booking.com (average customer rating 4.5 out of 5 from 3230 reviews)
>>>Tripadvisor (ranked 92 of 1117 for Hotels in London and rated 4.5 out of 5 from 4349 reviews)

11/06/2019
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09/06/2019
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08/06/2019
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07/06/2019
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06/06/2019
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04/06/2019
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03/06/2019
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02/06/2019
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02/06/2019
Rated 5 out of 5 :
\nDear eddie9832018\n\nThank you for taking the time to write a review following your recent stay with us at the Hilton London Canary Wharf hotel.\n\nI am thrilled to read that you enjoyed your stay and found the hotel location perfect for attending your event at the O2.\n\nWe appreciate your recommendation and look forward to welcoming you back in the near future.\n.
02/06/2019
Rated 5 out of 5 :
\nDear ashleighwaters\n\nI am pleased to read that you had a wonderful stay with us recently, and that you were looked after ever so well by the Receptionist, Maria.\n\nIt was good to read that you found your room to be very spacious and clean and found the location perfect for attending the O2. \n\nThank you for your review and we look forward to welcoming you back on your next visit.\n.
31/05/2019
Rated 5 out of 5 :
Dear hyde1385\n\nThank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you and your friends had a good experience and that you enjoyed your stay with us. Thank you for your high scores and kind comments, especially with regards to Jorge. I shall ensure that your feedback is shared with him.\n\nWe look forward to welcoming you back again son.\n\n.
28/05/2019
Rated 5 out of 5 :
\nDear daniellel435\n\nThank you for your lovely comments and for taking the time to share with us your feedback regarding your last stay. It is rewarding knowing we managed to achieve your expectations and that you had an enjoyable stay.\n\nOnce again thank you and we hope to be able to welcome you back again son.\n.
27/05/2019
Rated 5 out of 5 :
Dear 778lyndsaym\n\nWe are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team.\nWith regards to the comment on your son food allergies, please do not hesitate to contact us before your stay and we will be more than happy to accommodate.\n\nThank you and we look forward to welcoming you and your family back son.\n.
26/05/2019
Rated 5 out of 5 :
\nDear C6281aakevind\n\nThank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores.
26/05/2019
Rated 5 out of 5 :
Dear MikeM4596\n\nThank you for your lovely comments about hotel and for sharing your great experience. The team and I were delighted to see that you enjoyed your stay and found the team to be superb and the food amazing.
22/05/2019
Rated 5 out of 5 :
\nDear Mike W\n\nThank you for your kind comments, it is a pleasure to read you and your fianc\u00E9e enjoyed your stay and found the team to be superb; in particular Rafael, I will certainly share your review with him.\n\nI am also pleased that you found the hotel extremely clean and our location convenient for you.\n\nWe appreciate your feedback and look forward to welcoming you back again.\n.
21/05/2019
Rated 5 out of 5 :
\nDear Pinz\n\nWe are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team.\n\nOnce again we thank you for your valuable feedback and we look forward to welcoming you back hopefully in not too distant future.\n\n.
21/05/2019
Rated 5 out of 5 :
\nDear Pkenty \n\nThank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. \n\nWe appreciate your recommendation and look forward to welcoming you back son.\n\n.
20/05/2019
Rated 5 out of 5 :
\nDear Caroline L\n\nThank you for taking the time to write a review following your recent stay with us at the Hilton London Canary Wharf. \n\nI am thrilled to read that you enjoyed your stay and you especially found your room to be spacious and the cleanliness to be of a high standard, the breakfast had a variety of choice and the team were attentive.\n\nOnce again, thank you for your valuable feedback and we look forward to welcoming you back again.\n\n.
20/05/2019
Rated 5 out of 5 :
Dear Johannesv807\n\nThank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. \n\nWe appreciate your kind comments and high scores. I hope that we have the pleasure of welcoming you back son.\n\n.
20/05/2019
Rated 5 out of 5 :
dcantriel\n\nWelcome back, thank you for writing a very kind review following your return visit to the Hilton London Canary Wharf.\n\nYour kind comments about the team as well as the service they provide are highly appreciated and they will be absolutely delighted to learn that you continue to enjoy your stays with us. \n\nWe hope to welcome you back again son.\n\n.
19/05/2019
Rated 5 out of 5 :
\nDear James_randell\n\nThank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. We look forward to welcoming you back again.\n\n.
19/05/2019
Rated 5 out of 5 :
\nDear Hallite21\n\nThank you for the lovely review you shared with other travellers and for choosing our hotel to celebrate your wedding anniversary - congratulations. \n\nWe were pleased to read your compliments of our services and friendliness of our team especially Sara. It was also good to read you enjoyed afternoon tea. I will certainly share your comments with the team.\n\nOnce again, thank you and we look forward to welcoming you back again son.\n.
19/05/2019
Rated 5 out of 5 :
Dear Traveller-935\n\nThank you for choosing the Hilton London Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back son.
18/05/2019
Rated 5 out of 5 :
Dear gorgeousgirl\n\nThank you for taking the time to write a review following your recent stay with us at the Hilton London Canary Wharf.\n\nI am thrilled to read that you enjoyed your stay especially the service you received from the team. I will certainly share your comments with them.\n\nWe look forward to welcoming you back again\n.
14/05/2019
Rated 5 out of 5 :
Dear FifeTravellers\n\nWe are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team.\n.
13/05/2019
Rated 5 out of 5 :
Dear MichelleTargett\n\nThank you for your lovely comments about the hotel and for sharing your great experience.\nIt was great to read you had an enjoyable stay and found the service to be great and the location fabulous.\n\nWe appreciate your recommendation and look forward to welcoming you back again.\n.
13/05/2019
Rated 5 out of 5 :
\nDear SimonA380\n\nThank you very much for your recent stay. I am very pleased to read that you have enjoyed your stay with us, and that you found the rooms to be comfortable and the team helpful.\n\nWe hope to have the pleasure of welcoming you back again.\n.
31/03/2019
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30/03/2019
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30/03/2019
Rated 5 out of 5 :
\nDear G6740qkandrewe\n\nThank you for choosing the Hilton London Canary Wharf Hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. I have shared your feedback with the head housekeeper with regards to the coffee, however when you next stay at the hotel, please do not hesitate to contact the receptionist and request extra coffee etc. And they will be happy to assist.\n\nOnce again, thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back son.\n.
29/03/2019
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28/03/2019
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28/03/2019
Rated 5 out of 5 :
Dear ToddP1459\n\nWe are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team; In particular Jorge.\n\nThank you for your recommendation and we look forward to welcoming you back on your return visit.\n.
26/03/2019
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25/03/2019
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24/03/2019
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24/03/2019
Rated 5 out of 5 :
\n\nDear SnuggleTimez\n\nThank you for the lovely review you shared with other travellers. We were pleased to read your compliments of our services and friendliness of our team.\n\nWe look forward to your return visit next year.\n.
21/03/2019
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21/03/2019
Rated 5 out of 5 :
\nDear JillS916\n\nThank you for the lovely review you shared with other travellers after dining in our Cinnamon restaurant. We were pleased to read your compliments of our services and the friendliness of our team. I will certainly share your comments with them.\n\nWe look forward to welcoming you back again.\n.
20/03/2019
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20/03/2019
Rated 5 out of 5 :
\nDear Jbottari619\n\nThank you for choosing the Hilton London Canary Wharf hotel. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I hope that we have the pleasure of welcoming you back son.\n.
20/03/2019
Rated 5 out of 5 :
Dear Emily H\n\nThank you for your review, it was a pleasure to read how much you enjoyed your recent stay with us and that the location was ideal for you.\n\nWe appreciate your feedback and we look forward to welcoming you back again.\n\n.
19/03/2019
Rated 5 out of 5 :
\nDear Howie2014\n\nThank you for taking the time to write a review following your recent stay with us at the Hilton London Canary Wharf.\n\nI am delighted to read you enjoyed your stay with us and found your room to be spacious and the breakfast has a variety of choice.\n\nWe appreciate your comments and look forward to welcoming you back once again.\n\n \n.
18/03/2019
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18/03/2019
Rated 5 out of 5 :
\nDear danandrew929\n\nWelcome back, It is always good to hear from our regular guests to the hotel and that we are able to meet your expectations.\n\nI am pleased that you find our rooms clean and the team friendly and helpful. I will certainly share your comments with them especially Sveva.\n\nThank you and we look forward to welcoming you back on your next visit.\n.
17/03/2019
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16/03/2019
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16/03/2019
Rated 5 out of 5 :
\nDear lanajaynecopping\n\nThank you for the lovely review you shared with other travellers. We were pleased to read your compliments of our services and friendliness of our team. I will certainly share your feedback with them in particular Ali.\n\nThank you once again for your valuable comments and we look forward to welcoming you back again.\n.
15/03/2019
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13/03/2019
Rated 5 out of 5 :
Dear Peppiksafc\n\nThank you very much for sharing your comments with other travellers. We are glad to hear you enjoyed your stay with us and found the location great for visiting the O2.\n\nI have shared your comment regarding the executive lounge with the Front of House Manager and action has been taken to provide clear instructions on how to use the egg warmer and ensuring a team member is available to assist our guests.\n\nWe appreciate your valuable feedback and look forward to welcoming you back again.\n.
13/03/2019
Rated 5 out of 5 :
Dear CaWilson157\n\nWelcome back and thank you for your lovely comments about the hotel and for sharing your great experience.\nIt is good to read that we still meet your expectations and that you find the team friendly and helpful.\n\nThank you and we look forward to welcoming you back on your next visit.\n.
11/03/2019
Rated 5 out of 5 :
Dear Odyssey28054641678, \n\nThank you for sharing your feedback with us. \n\nWe apologies for the inconvenience you may have experienced in terms of your request not being met. Please be assured that requests are only met depending on availability at the hotel. As for the house-keeping issues you have encountered, we will pass this information to the head of our house-keeping department to prevent similar problems from occurring in the future. \n\nPlease be advised that, when leaving items at the reception to be collected, full information of collector must be shared due to security reasons. We do apologise for the inconvenience this may have caused you. \n\nWe hope to have the chance to welcome you back for a more positive experience. \n\nKind regards.
06/03/2019
Rated 5 out of 5 :
\nDear cja1975\n\nThank you for your feedback which certainly helps us to monitor and improve our services. I am pleased in general that you found the hotel to be nice and the location convenient.\n\nWith regards to your comment on our change of policy for children under the age of 16 years in the Executive lounge. We are currently trailing this out following feedback received, as we strive to achieve customer satisfaction for our guests. There are other Hilton hotels who have this policy already implemented and we will continue to monitor our guest feedback whilst this is in place.\n\n Once again we thank you for your valuable feedback and hope to have the opportunity of welcoming you and your family back again.\n.
05/03/2019
Rated 5 out of 5 :
Dear Torreis\n\nWe really appreciate your positive comments and are pleased that you enjoyed your stay at the hotel.\nIt was good to read that you found your room to be spacious and the breakfast outstanding.\n\nThank you and we look forward to welcoming you back again son.\n.
04/03/2019
Rated 5 out of 5 :
Welcome back, it is a pleasure to read that you enjoy staying with us and find the team friendly and breakfast really good.\n\nThank you and we look forward to welcoming you back on your next visit.\n.
04/03/2019
Rated 5 out of 5 :
We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. It will be a pleasure for me to share your comments with the entire team.
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