DoubleTree by Hilton Docklands Riverside
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Customer Reviews For The DoubleTree by Hilton Docklands Riverside


Address: 265 Rotherhithe Street, London, England, UK, SE16 5HW
This hotel has averaged a score of 4 out of 5 by 7708 past guests
>>>Booking.com (average customer rating 4 out of 5 from 5507 reviews)
>>>Tripadvisor (ranked 503 of 1117 for Hotels in London and rated 4 out of 5 from 2588 reviews)

09/06/2019
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08/06/2019
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07/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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02/06/2019
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02/06/2019
Rated 4 out of 5 :
Dear Yorkstar14, \n\nThank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. We are pleased to hear that Stefan was on head to assist and will of course pass on your comments to him & the rest of the hotel team. We look forward to welcoming you back for another enjoyable stay. \n\nKind Regards\n\nAmie.
01/06/2019
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31/05/2019
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28/05/2019
Rated 4 out of 5 :
Dear U8703iztracyh, \n\nThank you for taking the time to share your detailed feedback. We are delighted to hear that all aspect of your stay had been an enjoyable one. We have between 12 & 24 executive bedrooms on each floor because of the unique lay out a majority of the rooms have different views of the hotel and surroundings. I was sorry to hear that you never received your complimentary bathrobes and slippers, I have shared your feedback with our housekeeping as team as this is on of the benefits you get when booking an executive room. We were pleased to hear that you enjoyed your time in our executive lounge and must agree being able to sit outside and watch the world go by is lovely, regarding the closure of the doors as mentioned this is to prevent those who do not have entry access, I will of course share your suggestion with the team regarding an outdoor key swipe. As highlighted our team work incredibly hard to ensure all guest leave totally satisfied. I will of course share you wonderful feedback with them as I know they will be delighted they were able to assist and exceed your expectations. Please do let us know when you will next return as it will be a pleasure to welcome you back. \n\nKind Regards, \n\nAmie Gotts \npa to General Manager\n.
26/05/2019
Rated 4 out of 5 :
Dear Karl W, \n\nThank you for taking the time to share your feedback about your most recent say with us. We are delighted to read such wonderful feedback about our hotel. I will of course share you lovely comments about our breakfast service as I know the team will be delighted they were able to assist. Please do let us know when you will next stay as it would be lovely to thank you personally. \n\nKind regards, \n\nAmie.
25/05/2019
Rated 4 out of 5 :
Dear Lucy B, \n\nThank you for taking the time to share your feedback following your most recent stay with us. We are delighted to read such wonder comments regarding your time spent with us. We are glad to hear you enjoyed our hotel ferry service and the views for your guest bedroom as I must agree they are lovely. I will of course share your lovely comments with the entire hotel team and do hope we have the pleasure of welcoming you back in the very near future.\n\nKind Regards \nAmie \n\n.
25/05/2019
Rated 4 out of 5 :
Dear patrickmoran80, \n\nI would like to take this opportunity to thank you for your comments and feedback in regards to your most recent stay. We are delighted that your stay with us was an enjoyable one. As highlighted our team work incredibly hard to ensure all guest leave totally satisfied. I will of course share you wonderful feedback with them as I know they will be delighted they were able to assist and exceed your expectations. Please do let us know when you will next return as it will be a pleasure to welcome you back. \n\nKind Regards\nAmie Gotts \npa to General Manager\n.
22/05/2019
Rated 4 out of 5 :
Delightful afternoon tea. We took the rover boat rb4 from Canary Wharf, on return you can collect a voucher. The Prosecco was absolutely free flowing with great customer service. The restaurant area is immaculate with attentive staff. Really enjoyed the cake selection. Recommended.
20/05/2019
Rated 4 out of 5 :
Dear asupreme, \n\n Thank you for taking the time to post a review following your recent stay with us. I am sorry to read that you have left the hotel feeling disappointed with your overall stay. As a Management Team we openly welcome feedback from our guests regarding their experiences of our hotel, whether positive or negative, as we find it to be a valuable tool for catering for our customer\u2019s expectations and continually improving our standards of product and service. I was sorry to hear that the guest room reserved was not to your liking, the hotel does offer a variety of room types, as you can imagine river view rooms are always the most popular, depending on availability the team will always do there upmost to ensure our guests requests are met. Once again thank you for your feedback and please do contact me directly should you wish to share any further detail. \n\nKind Regards, \n\nAmie.
19/05/2019
Rated 4 out of 5 :
Lovely spacious room, staff are very polite and helpful! Bed was huuuuge! And so so comfortable. Bathroom a little on a small side but all very clean and tidy. We were on a top floor. Would have been nice to face the river but our view was not\u2019t too bad!
19/05/2019
Rated 4 out of 5 :
Pleasant hotel in a quiet residential location with great views over the river. I stayed here several times (5-6?) over the course of a few months and would go back when working in Canary Wharf. It's awesome to just hop on the ferry and walk into work in the morning. The ferry fee is waved for guests of the hotel if you wave your room key.\n\nThe rooms with balconies are of a good size and very comfortable. The exec lounge is a bit of a joke in this hotel (purely there as a checkbox exercise) but the breakfast in the main dining area is sufficient - do plan to visit it outside of peak hours if you want a seat in the morning!
18/05/2019
Rated 4 out of 5 :
My friend and I came here for afternoon tea. We went for the unlimited Prosecco option, which was being topped up without having to ask. \nThe food was ok. \nThe new manager Andre I think his name was, was very attentive and friendly.
17/05/2019
Rated 4 out of 5 :
Dear postcardblues, \n\nThank you for your review of our hotel and restaurant. We\u2019re very sorry that you were disappointed with your afternoon experience, and we\u2019ve shared your comment with our culinary team. We\u2019re improving our menu with your recommendations in mind. The next time you\u2019re in the area, we hope you\u2019ll come back to see the changes we\u2019ve made and tell us what you think. We want to provide you with the best guest experience. Thank you for helping us improve! \t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n.
14/05/2019
Rated 4 out of 5 :
Dear 618niaw, \n\nThank you for taking the time to share your feedback with us following your recent stay at DoubleTree By Hilton London Docklands. As a Management Team we openly welcome feedback from our guests regarding their experiences of our hotel, whether positive or negative, as we find it to be a valuable tool for catering for our customer\u2019s expectations and continually improving our standards of product and service. Please do contact me directly if you wish to further discuss your stay. \n\nKind Regards \nAmie \n\n.
12/05/2019
Rated 4 out of 5 :
Dear dturner300, \n\nThank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I was pleased to hear that any issues experienced were dealt with quickly and professionally. We do look forward to welcoming you back for another memorable stay. \n\nKind Regards \nAmie \n\n.
11/05/2019
Rated 4 out of 5 :
Dear HarisonR, \n\nI would like to take this opportunity to thank you for your comments and feedback in regards to your most recent stay. We are delighted that your stay with us was an enjoyable one. As highlighted our team work incredibly hard to ensure all guest leave totally satisfied. I will of course share you wonderful feedback with them as I know they will be delighted they were able to assist and exceed your expectations. Please do let us know when you will next return as it will be a pleasure to welcome you back. \n\nKind Regards\nAmie Gotts \npa to General Manager\n.
11/05/2019
Rated 4 out of 5 :
Dear Samif09, \n\nI would like to take this opportunity to thank you for your comments and feedback in regards to your most recent stay. We are delighted that your stay with us was an enjoyable one. As highlighted our team work incredibly hard to ensure all guest leave totally satisfied. I will of course share you wonderful feedback with them as I know they will be delighted they were able to assist and exceed your expectations. Please do let us know when you will next return as it will be a pleasure to welcome you back. \n\nKind Regards\nAmie Gotts \npa to General Manager\n.
09/05/2019
Rated 4 out of 5 :
Had a Groupon deal for Afternoon Tea & Bottomless Prosecco \uD83E\udd42 took my mum. Had a lovely afternoon. Sandwiches were little fugal - but the scone and clotted cream & jam lovely and cakes \uD83C\udf70 quite nice too. Obviously drinking the Prosecco made it an extra relaxing afternoon to say the least - but it was wonderful to see mum relax and enjoying herself! \nAnd the lovely young Dominique - our waitress was a true gem \uD83D\udc8E thank you for being so lovely - a young lady with fantastic customer service - yr own mum would be proud! \u263A\ufe0F\uD83D\udc4C.
09/05/2019
Rated 4 out of 5 :
Wonderful little afternoon tea with free flowing prosecco. The staff here were very polite and were really quick to top off our prosecco during the hour it was free flowing, which was much appreciated! The food was tastey and filling. Lovely views of the River Thames from the restaurant.\nParking is free at this Hilton Location, but if you choose afternoon tea on the Weekend and have a Groupon be prepared to spend an extra \u00A35pp. But considering we received free parking we did not mind this.\nlovely spot for afternoon tea! \n\n.
08/05/2019
Rated 4 out of 5 :
Dear Bucketlist_mission66 \n\nThank you for taking the time to share your feedback following your recent stay. We are delighted to hear that on this occasion your stay had been an amazing one. From the guest bedroom to your experience at our reception desk and restaurant we are so pleased that you received the 5 star service we strive to provide all our guest with. I will of course pass on a special thank you to Christina as I know she will be delighted that he was able to assist and leave a lasting impression on you. I do look forward to welcoming you back for another visit. Please do contact me directly when you next stay as it would be a great to meet you and assist. \n\nKind Regards \nAmie\n.
08/05/2019
Rated 4 out of 5 :
Dear DanL271, \n\nThank you for taking the time to share your feedback following your most recent stay with us. I see that you had mixed feelings about your time with us and that you found some aspects of your stay disappointing. I would like to assure you that I have shared your feedback with our hotel management team. Regarding your overcharges please do contact me directly so that I am able to investigate the delay. Regarding our breakfast buffet we do offer a discounted breakfast voucher for our guests which can be purchased at the reception desk, I am sorry if this was not communicated to during this stay. Once again thank you for your feedback and I do hope we have the pleasure in welcoming you back. \n\nKind Regards \nAmie \n\n.
08/05/2019
Rated 4 out of 5 :
Dear Mickey E \n\nThank you for choosing DoubleTree By Hilton London Docklands for your recent stay.\n\nI am delighted to read that you enjoyed your time with us. I have passed your comments on to all managers, to share with their teams. \n\nI hope to have the opportunity to welcome you back to DoubleTree By Hilton London Docklands in the near future. Please do not hesitate to contact me if I can be of any further assistance.\n\nKind Regards \nAmie.
04/04/2019
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03/04/2019
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02/04/2019
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31/03/2019
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31/03/2019
Rated 3 out of 5 :
\nDear JannJ28, \n\nThank you for sharing your feedback following your most recent stay with us at DoubleTree By Hilton London Docklands. We are sorry to hear that you had difficulty travelling to London City Airport. We find that the hotel is ideally situated for access to City Airport, for future travels we would recommend using the complimentary hotel water taxi service which takes you directly to west ferry pier, from there you can take the Docklands Light Railway which takes around 20 minutes directly to the airport. I do hope this information was helpful and that you will consider staying with us once again. \n\nKind Regards \nAmie \n\n.
30/03/2019
Rated 3 out of 5 :
The hotel is nice. It is a bit of a maze getting to the rooms. I had a double room with river view and it was a very clean room. The building is well kept and the staff are nice. \nThey did not know where my luggage was for about 20 minutes as I arrived early. The bar is very expensive and I was charged for service on a drink. A single vodka and soda was \u00A37.60 and I know it is London, but that is higher than their advertised prices. I queried and was told a new girl had charged me service. I emailed and queried and no reply. A single vodka was \u00A35.90 and again charged service. I thought service was only on food. Anyway it is a little over the top on prices.\nOverall happy and the taxi service was good. It was a little choppy at times, but I liked it. A bit out of the way of most things and you do need the water taxi service to get to canary wharf.
29/03/2019
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28/03/2019
Rated 3 out of 5 :
Hubby and I stayed at the Docklands Riverside hotel on a Saturday night, as we going to a concert at the O2. Fabulous location for getting to the O2- complimentary boat from hotel to Canary Wharf, then river bus. Friendly welcome upon our arrival, nice touch of being given warm chocolate cookies. Room was clean and comfortable. We only slept at the hotel and did not use any other facilities. All in all a pleasant stay and at \u00A3111 for a Saturday night this is excellent value for a hotel in London.
27/03/2019
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27/03/2019
Rated 3 out of 5 :
As this was a treat from my boyfriend (who booked it) for a crap week I been having, and having been staying in another hotel (non Hilton hotel), for work where their beds were nice but uncomfortable. Especially this week when I had a bad week at work I have to admit that it was dead nice to be back in a Hilton again, where I always end up relaxing completely even if it was only for the night.\n\nAs a former Hilton employee, I would and will always stay at Hilton when I want a day off or on holiday. I have to admit this was a nice hotel, the staff are as friendly as they should and I loved it that I managed to get a good night sleep on a comfortable Hilton bed again. The restaurant food was really nice, can I come back to working for Hilton again! ?! \n\nI did take one star off, because even though my boyfriend booked via his Hilton Honors app, I was looking at the floor plan (via his app) and I wish that there was a way to see which rooms was facing the Thames that had balconies etc. I know some of the other Hiltons I stayed in, their floor plans (when picking your rooms, via hh app) you can see which rooms had balconies etc, but here, unless it was me just having the most stressful week from work and didn't really see which rooms had balconies from the floorplan. But apart from that I loved it here and will always come back (not just this Hilton but any Hilton. And will more than likely come back to this Hilton in the summer when it is sunny (and if I can figure out which rooms has balconies, via the app) to look out over the Thames in the summer.
26/03/2019
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26/03/2019
Rated 3 out of 5 :
A little bit different hotel compared to the normal chain hotels in London, not super-luxurious as such as but very decent nevertheless. Review based on a one night stay in February (background of spending 80+ nights per year in different hotels around the globe). \n\nlocation:\nlocated by the river, the immediate neighbourhood is mostly rather quiet residential area so if you are looking for action at the front door of the hotel then this is not the most optimal choice. \n\nOne of the few hotels that has its own ferry, quite convenient way to get to Canary Wharf and then onwards either with Docklands Light Railway, Tube or Thames Clipper all within a few hundred meters of walking. So actually the hotel is well connected. \n\nRoom:\nHad a room at 2nd floor, perhaps a bit on the small side still certainly enough for me as a single traveller. The room had been renovated not so Long ago so everything looked fresh without any stains or signs of usage anywhere. As the hotel is made of a number of buildings, locating the room was a little bit of a hassle. But certainly not a major issue as such. \n\nThe lovely old map at the wall behind the bed was the highlight, d\u00E9cor looked quite smart without going overboard with simplicity as such. \n\nTwo bottles of water received as complimentary. \n\nDidn\u2019t hear any noise from the outside, little something from the other rooms but generally it was a quiet one. \n \nEtc: \nBreakfast was not exceptional as such but good enough to get the day started. \n\nsome hiccups during check-in, nothing major though. Check-out was smooth and efficient\n\nWould I return there?\nYes, why not. Something bit different that a regular run of the mill hotel.
25/03/2019
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24/03/2019
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24/03/2019
Rated 3 out of 5 :
Dear Doolally69, \n\nThank you for your review of your recent experience at our hotel. We\u2019re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We\u2019ve addressed these issues with our staff and hope that next time you\u2019re in the area, you\u2019ll visit us again and experience a higher level of customer service. \n\nThank you again for your comments.\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n.
24/03/2019
Rated 3 out of 5 :
Dear Lau3105, \n\nI am delighted to have read about your experience during your stay with us, Congratulations and all the best of luck for the future! I am also glad that you enjoyed the river view form your room and that my colleague Andrea gave you a warm welcome in our hotel. I have passed your comments on to all managers, to share with their teams and we hope to have the opportunity to welcome you back to our hotel in the not too distant future.\n\nSincerely, \nMaria\n\n.
24/03/2019
Rated 3 out of 5 :
Dear laurendonnellan, \n\nThank you for taking the time to share your feedback following your most recent stay with us and we really appreciate your time.\nI was saddened to have read that your stay with us did no go as expected with regards to your experience while dining in our restaurant as you found that the the price which you paid was not equal to the quality that you got Also I am teribly sorry to have read that had been a breakdown in communication with regards to your breakfast not being included in your room rate which had you exeprience all this even at the check out time.\nI can only imagine how frustrating that could be and that this could have a bad impact on your overall impresion of our hotel This is absolutely not what we are striving for and I would like to express my most sincere apologies to you Please rest assured that I have shared this feedback with our Restaurant and Bar Manager as well as the Hotel Mangement who will then investigate the shortfalls in our service which you have brought to our attention.\nOn the other hand I was glad to have read that you enjoyed our little arrival gift Birthday amenities and Balloons and that you enjoyed the river views from your room and our breakfast selections and free ferry transportation. \nWe would appreciate an opprotunity to exceed your expectations if your travels bring you back to our hotel.\nPlease do contact me direclty at the hotel or send me a private message should you wish to further discuss your stay.\n\nSincerely, \nMaria\n\n.
24/03/2019
Rated 3 out of 5 :
Dear Jonhill6, \n\nThank you for taking the time to share your feedback following your most recent stay with us at DoubleTree By Hilton Docklands. I was sorry to hear that you left the hotel disappointed with your stay. I would like to offer our sincerest apologise that your breakfast experience was not to our usual high standards, I was would like to assure you that the hotel team are fully trained regarding allergies and am sorry to hear that there had been an breakdown in communication. I have shared your comments with the hotel management team as they are always grateful for guest feedback. Please do contact me directly at the hotel or send over a private message should you wish to further discuss your stay.
24/03/2019
Rated 3 out of 5 :
Dear SuH441, \n\nThank you for taking the time to share your feedback following your recent with us at DoubleTree Docklands.\nI was saddened to have read that the room was not to your liking and that the cleanliness of your room was not satisfactory. I absolutely understand how disappointing it must be when the standard of your stay is not equal to that which you expected and I would like to express my most sincere apologies for your experience as this is not what we are striving for. Be rest assured that I have shared this feedback with our housekeeping management and our Hotel Management as they are always grateful for guest feedback. I was however glad to have read that you enjoyed our brekafast selections and that you found our team members staff helpful Please do contact me directly at the hotel or send over a private message should you wish to further discuss your stay.\n\nBest regards, \n\nMaria.
23/03/2019
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23/03/2019
Rated 3 out of 5 :
Dear jawsie1, \n\nThank you for taking the time to provide your feedback. \n\nWe are very sorry to learn of your disappointment regarding the guest rooms and location of the property. The satisfaction of our guests is our top priority and we regret that your stay fell short of expectations. I can only apologize for any inconvenience caused. \n\nWe hope to be able to welcome you back to one of our hotels in the future so we may restore your faith in our brand and provide you with a more positive overall experience. \n\n.
23/03/2019
Rated 3 out of 5 :
Dear isregan, \n\nThank you for taking the time to provide your feedback. \n\nWe are very sorry to learn of your disappointment with your recent stay. I can only offer my sincere apologies for the inconvenience caused to you regarding the odor, cleanliness and food and beverage issues highlighted. We very much regret that your stay fell short of expectations.\n\nPlease be assured that the satisfaction of our guests is our top priority and we will take your feedback on board in order to improve our guest experience. We hope to be able to welcome you back in the future so that we may provide you with the quality of services you deserve.
23/03/2019
Rated 3 out of 5 :
Dear sharonkeithw, \n\nThank you for taking the time to leave your review of this property.\n\nWe are very sorry to learn that your recent stay did not meet expectations. We very much regret your disappointment with the service issues highlighted, I can only offer my apologies for a less than satisfactory experience.\n\nThe feedback of our guests is very important to us as it allows us to make improvements where needed. Please be assured your comments will be taken on board.\n\nWe hope to be able to provide you with a more positive experience and restore your faith in our brand should you choose Hilton in the future.
22/03/2019
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22/03/2019
Rated 3 out of 5 :
I arrived at the hotel with my young daughter having booked a twin room. I\u2019d already checked in online & had a digital key but I had lots of questions as we\u2019d had a rather traumatic journey. The chap we spoke with at reception was really helpful & friendly & really put our minds at rest & gave us lots of helpful information. We ordered a pizza & chips from room service as we\u2019d missed a restaurant booking & were now in a rush. We had a problem getting through to order & once again the reception team were great in getting this sorted. Food was really quick & just what we needed.\n\nWe used the ferry several times during our trip, what an amazing complimentary service! Helped us get to the O2 in no time & they even waited for us & then another couple which they could see rushing down towards the ferry the next morning. Really helpful happy guys on the ferry.\n\nWe didn\u2019t eat breakfast at the hotel so can\u2019t comment on this.\n\nCheckout was very efficient but it would\u2019ve been really helpful to have had the option for express checkout as we were in quite a rush. \n\nThere was no view from our room (416) but we didn\u2019t book it for this & it was very well designed with everything you could need & was very quiet which is just what you need. What I loved was the little \u2018private\u2019 lift which just serviced the 3 rooms on each floor in that area. It was a very tucked away room & I\u2019d definitely consider it again as it was just so quiet, a rarity in London or indeed any hotel to be honest. There was a massive television in the room, the beds were comfortable & it was easy to control the temperature. The window did open a couple of inches if you wanted fresh air too which is another bonus. I\u2019d say if you are looking for a quiet, well equipped room at a very reasonable price for London then this is your best bet! 3 minutes free ferry running every 10 minutes until midnight across to Canary Wharf Pier & then you can either hop on a Thames Clipper or it\u2019s a short 5 minutes walk to the tube. \n\nI would definitely make a return visit to this hotel!
21/03/2019
Rated 3 out of 5 :
Excellent hotel. My favourite place to stay in London. Always love stay here for business or family holiday, very convenient and great value. Walking distance to everywhere, Highly recommended for people who regularly comes to London.
21/03/2019
Rated 3 out of 5 :
upon arrival we did have to wait to check in and after a walk from the nearest tube station (Canada water 10/15 minutes walk) this was not ideal however we were greeted and kept up to date with the situation, we were also offered fresh cookies which we never actually revived.\nThe room we had was really nice, overlooking the Thames, it was modern, clean and well laid out, the bed was comfortable and had no problems. The breakfast was a buffet breakfast just go an help yourself which in my opinion is the best kind of breakfast and all the food was good with a wide selection catering for all. One really positive aspect of this hotel is the free ferry across the Thames running very frequently (every 15mins maybe?) this opened up canary wharf and also allowing for a nearer tube station. Would recommend this hotel and would stay again.
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