Hilton Gatwick
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Customer Reviews For The Gatwick Hilton Hotel


Address: South Terminal, Gatwick Airport, Gatwick, England, UK, RH6 0LL
This hotel has averaged a score of 3.8 out of 5 by 23432 past guests
>>>Booking.com (average customer rating 4 out of 5 from 13769 reviews)
>>>Tripadvisor (ranked 23 of 29 for Hotels in Crawley and rated 3.5 out of 5 from 9679 reviews)
17/09/2019
Rated 3.6 out of 5 :
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16/09/2019
Rated 3.6 out of 5 :
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15/09/2019
Rated 3.8 out of 5 :
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15/09/2019
Rated 4.2 out of 5 :
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15/09/2019
Rated 3.6 out of 5 :
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14/09/2019
Rated 3.6 out of 5 :
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14/09/2019
Rated 4.6 out of 5 :
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13/09/2019
Rated 4.0 out of 5 :
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13/09/2019
Rated 3.6 out of 5 :
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13/09/2019
Rated 4.6 out of 5 :
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13/09/2019
Rated 4.4 out of 5 :
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13/09/2019
Rated 3.8 out of 5 :
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12/09/2019
Rated 3.6 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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10/09/2019
Rated 3.5 out of 5 :
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10/09/2019
Rated 4.6 out of 5 :
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10/09/2019
Rated 4.2 out of 5 :
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10/09/2019
Rated 2 out of 5 :
Dear Lanesheffield_13\n\nIts always nice to have positive feedback from our guests, I have passed on all comments to all departments, \n\nWe are looking at our food & beverage offerings\n\nRegards.
10/09/2019
Rated 2 out of 5 :
Dear N3683vbianm\n\nThank you for great comments regarding Beni, its always nice when team members has fantastic feedback, \ni have shared all your comments with all the hotel team.\n\nRegards\n\n.
10/09/2019
Rated 2 out of 5 :
Dear Pauline S\n\nHope you are well, \n\nThank you for your fantastic feedback regarding your recent stay at London Hilton Gatwick, \n\nWe are working with our chef to upgrade are food offerings in garden restaurant, \n\nRegards.
10/09/2019
Rated 2 out of 5 :
Dear Vickvanb\n\nThank you for feedback regarding your recent stay at the hotel.\n\nWe do provide 4 pillows to each room, Vickvanb there is option to phone for extra pillows for your room, housekeeping would of brought extra pillows straight away, \n\nThe hotel is going through a major refurbishment and will be fantastic property when completed\n\nRegards\n\n.
10/09/2019
Rated 2 out of 5 :
Dear paulglass1976\n\nThank you for positive comments regarding your recent stay at London Hilton Gatwick.\n\nRegards\n\n.
09/09/2019
Rated 3.8 out of 5 :
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09/09/2019
Rated 4.6 out of 5 :
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09/09/2019
Rated 2 out of 5 :
Dear jennie s\n\nFirstly let me apologise for the standards you received on your recent stay at the hotel, \n\nI have spoken to housekeeping team regarding the cleanliness of your bedroom, \n\nWe do have a deep cleaning programme in place and the executive housekeeper has assured me they will look into the training of the team members.\n\nRegards\n\n.
08/09/2019
Rated 4.2 out of 5 :
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08/09/2019
Rated 2 out of 5 :
Dear Chetna B\n\nHope you are well, \n\nThank you for your positive feedback regarding your recent stay at London Hilton Gatwick Airport, \n\nI have shared with all the hotel team the positive feedback, \n\nKind Regards.
07/09/2019
Rated 3.4 out of 5 :
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07/09/2019
Rated 3.6 out of 5 :
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07/09/2019
Rated 4.2 out of 5 :
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07/09/2019
Rated 2 out of 5 :
Dear Davidcm1179\n\nThank for you positive comments regarding your recent stay at London Hilton Gatwick Airport, \n\nI have shared with the teams the experience you have had at the hotel, \n\nKind Regards\n\nShaun\n.
07/09/2019
Rated 2 out of 5 :
Dear M6beg\n\nThank you for your constructive feedback regarding your recent stay at the hotel, \n\nI have looked into all aspects of the stay and we serve over 35000 meals throughout the hotel on monthly basis and never had a comment of disgusting, \n\nOur concierge do speak English and are number two in theUnited Kingdomregarding customer service, \n\nWe are under a major refurbishment programme\n\nRegards\n\nShaun.
07/09/2019
Rated 2 out of 5 :
Dear asilon\n\nHope you are well, \n\nThank you for your comments regarding your recent stay at the hotel, \n\nIt is always great feeling to have great feedback from out guests, \n\nThe in food in garden is great, we always try to provide great restaurants for all guests to have nice meal and unwind before they set out to travel to there next destination\n\nRegards\n.
07/09/2019
Rated 2 out of 5 :
Dear stevenA677go\n\nHope you are well, \n\nI have seen your comments regarding your recent stay, please let me know when your back in the hotel so I can ensure your stay is hassle free, \n\nThe hotel have started a refurbishment programme with all the areas of the hotel being updated, \n\nExciting times head\n\nReagrds\n\n.
07/09/2019
Rated 2 out of 5 :
Dear Steve L\n\nThank for your positive comments regarding your recent stay at the hotel, \n\nRegards\n\n.
06/09/2019
Rated 4.0 out of 5 :
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06/09/2019
Rated 3.6 out of 5 :
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06/09/2019
Rated 3.8 out of 5 :
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06/09/2019
Rated 4.4 out of 5 :
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06/09/2019
Rated 2 out of 5 :
Dear JacquiC_13\n\nThank you for your comments regarding Hugo, I have passed your comments onto our food beverage department regarding your recent stay at the hotel, \n\nThe hotel is going under major refurbishment and our first lot rooms should be back on with us in December 19\n\nRegards\n\nShaun\n.
06/09/2019
Rated 2 out of 5 :
Dear sussex020\n\nThank you for your feedback regarding your recent stay, I have shared with all the departments the positive and constructive feedback, \n\nRegards\n\n.
06/09/2019
Rated 2 out of 5 :
Dear mostlyharmless\n\nThank you for your feedback, \n\nWe are waiting for our first lot new roomS to comeback on, \n\nThe hotel is going through a major refurbishment throughout the hotel.\n\nRegards\n\nShaun.
06/09/2019
Rated 2 out of 5 :
Thank you for your post: I am so sorry your flight was cancelled and we fully appreciate the stress and disappointment this causes customers. Sincerely, Kara Monteiro, General Manager.
05/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 3.8 out of 5 :
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05/09/2019
Rated 4.4 out of 5 :
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Milesfaster.co.uk customer reviews ↓
 Rating out of 10: 9
Date stayed: June 2006
review: WOW!!!! end of story. Clean, well run, good staff, convenient, food 9/10 very very pleasant indeed. If you like DECENT...... this is THE one to stay at prior to or on return from your trip.


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