Hilton  Olympia
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Customer Reviews For The Hilton Olympia Hotel


Address: 380 Kensington High Street, London, England, UK, W14 8NL
This hotel has averaged a score of 3.6 out of 5 by 5723 past guests
>>>Booking.com (average customer rating 3.8 out of 5 from 2439 reviews)
>>>Tripadvisor (ranked 755 of 1132 for Hotels in London and rated 3.5 out of 5 from 3345 reviews)

17/09/2019
Rated 4.0 out of 5 :
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16/09/2019
Rated 3.8 out of 5 :
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15/09/2019
Rated 3.1 out of 5 :
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14/09/2019
Rated 4.0 out of 5 :
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12/09/2019
Rated 5 out of 5 :
Dear JosephMiceli, \n\nThank you for taking the time to share your feedback about your recent stay. \nIt is really great to see that you enjoyed the serviced on offer and that the team helped to created a nice ambiance for you. \nThank you for your feedback with regards to the hotel conditioning and this will be shared with our management team for future improvements. \n\nWe hope to welcome you back son. \n.
12/09/2019
Rated 5 out of 5 :
Dear Alfmarro, \n\nThank you for your feedback about your recent experience. \nIt is with regret that you feel the communication levels and service haven't been in line with your expectations. \n\nCould I please ask you to contact reservations.olympia@hilton.com and direct it to Craig and I would be delighted to get in contact with you to discuss further. \n\nThank you and kind regards\n\n.
11/09/2019
Rated 5 out of 5 :
Excellent location, plenty of restaurants and shops within walking distance. Hotel staff very friendly and knowledgeable. A definite plus to my you.K. visit. Only a stone's throw from Harrods. I will stay at this location on my visit next year.
11/09/2019
Rated 5 out of 5 :
Its next to Kensington Olympia Overground, and bus 9, and 10 got to central London via High Street Kensington.\nIt has two buildings the one next to the raiway line is much much better than the older one next to the road to Wesway (noisy from road and dark)\nFood is better than average across all meals and there are some good local choices as well.\nNext to Olympia, 10 minutes walk to Earls Court and Westfield so its a good base.
08/09/2019
Rated 5 out of 5 :
Was in London for a trade show at Olympia. For that purpose, this hotel could not be more convenient. It is literally just a 3-4 minute walk from the expo hall. Check in was flawless with Pablo who was very pleasant and helpful. Scored a nice corner room that looked like it was last remodelled in the 1990's. However, everything was in good shape and it felt warm and comfortable. Street noise was minimal even though I was facing Kensington High Street. Bathroom could use a remodel but again was perfectly adequate. \n\nThe one thing this hotel could do to have received a five-star rating from me? Put in lamps with at least USB ports and hopefully electrical outlets! Finding a receptacle to plug in all of my devices was challenging. I ended up going down the street to a hardware store and buying an outlet strip that had a 3' cord on it. Problem solved, but Hilton really should fix this for today's travellers.\n\nA Tesco Express is just past Olympia and has most things you'd want for a few days in the area. Going the other direction, there's a huge Whole Foods store about a 20-minute walk up Kensington High Street. Buses go up and down the street constantly which was very convenient, too.\n\nloved the breakfast restaurant. The selection was huge and everything presented well. I was also on the club floor and really appreciated the food and drinks there. It was of a higher quality than many such hotel clubs. The staff in the club lounge were helpful and well-attuned to keeping their guests happy. Housekeeping was perfect. \n\nOverall, it is well maintained, older hotel with clean, comfortable rooms. Combine that with the highly professional and helpful staff and a great location and you've got everything you need for a stay in this area. I will for sure book Hilton Olympia again.
06/09/2019
Rated 3.1 out of 5 :
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04/09/2019
Rated 5 out of 5 :
Location is perfect for people visiting Olympia for Shows and seminars. Breakfast service is excellent and good ambience. Ease and convenience of all modes of transport and accessible to 3 tubelike stations.
04/09/2019
Rated 5 out of 5 :
Dear Purpledancinglion,\n\nThank you for your review of your recent experience at our hotel. We appreciate your honesty. We look for reviews to provide insight into our hotel and we are sorry to read of your disappointment with the decor. I do hope the next time you are in the area you will consider staying with us again.
03/09/2019
Rated 3.5 out of 5 :
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03/09/2019
Rated 5 out of 5 :
Dear 242talt,\n\nThank you for your feedback.\nI want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We want you to know that the comments we receive from our guests are taken very seriously. We appreciate you bringing this to our attention and will work to make sure the problem is addressed.
31/08/2019
Rated 5 out of 5 :
From check in to check out \n5days stayed in the hotel,nice hotel with wonderful staff from Pedro to steffy to every1 at reception was very good.\nAll staff in\nRoom service-good\nRestaurant/bar- good \nHousekeeping- good.
30/08/2019
Rated 4.0 out of 5 :
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30/08/2019
Rated 3.6 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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27/08/2019
Rated 3.6 out of 5 :
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26/08/2019
Rated 4.4 out of 5 :
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26/08/2019
Rated 5 out of 5 :
Stayed at this hotel back in april whilst on a.trip.for Easter to.Legoland, Legoland has a great selection of hotels.on site however if you fancy a bit of sight seeing and a day on.tje park this is a great choice. Bus to Legoland stops directly across the road and goes direct.to the gates of Legoland and is very frequent for.a.return..\nHotel rooms were big and spacious and very clean arrived early and room was ready so.was allowed to check in and go to the room straightaway.\nBreakfast was amazing also.in the hotel and staff very friendly. \nNearest station is Kensington Olympia which is literally next door and brings you a stop away from Westfield shopping centre. \nKensington high street underground is a short walk the other way also.\nIf your coming from Heathrow airport barons court on the Piccadilly line a good one to get off at. \nAll in all a great stay and great hotel definitely recommended.
25/08/2019
Rated 3.1 out of 5 :
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25/08/2019
Rated 4.0 out of 5 :
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23/08/2019
Rated 3.4 out of 5 :
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20/08/2019
Rated 5 out of 5 :
Dear 610haarisc,\n\nThank you for taking the time to share your feedback.\n\nWe are very sorry to learn of your disappointment with your recent stay. Please accept our sincere apologies for the inconvenience caused with regards to the room odor, shower maintenance and the Executive Lounge. This is certainly not the lasting impression we wish to leave with our valued guests and we regret that expectations were not met on this occasion. \n\nPlease be assured that the satisfaction and comfort of our guests is our top priority and we will ensure your feedback is taken on board in order to improve our guest experience. We hope we may welcome you back to one of our properties in the future so we may provide the quality of services you deserve and restore your faith in our brand.
20/08/2019
Rated 5 out of 5 :
Good hotel....especially very convenient location, 5 minutes walk to High Street Kensington. rooms are a little old with smaller toilets but comfortable.. and the staff are helpful Especially if you want to stay in central London.
19/08/2019
Rated 5 out of 5 :
Dear Picklesjon,\n\nThank you for taking the time to share your review. \n\nWe are very sorry to learn that your recent stay did not meet expectations. Please accept our sincere apologies for the disappointment with the guest room and level of maintenance of the property. This is certainly not the lasting impression we wish to leave with our valued guests and we will ensure your comments regarding refurbishment are shared with the relevant teams. \n\nWe regret that we could not provide a more positive guest experience on this occasion. However, we hope to have another opportunity to welcome you back to one of our hotels in the near future so we may restore your faith in our brand.
16/08/2019
Rated 4.0 out of 5 :
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16/08/2019
Rated 3.8 out of 5 :
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16/08/2019
Rated 3 out of 5 :
Dear Siobhan2019Dublin, thank you for taking the time to share your review. We are pleased you enjoyed a comfortable stay and appreciate your kind words on the service from our reception and concierge teams.\nWe hope you will come back for any future trips to London.
15/08/2019
Rated 4.0 out of 5 :
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15/08/2019
Rated 3.1 out of 5 :
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14/08/2019
Rated 3 out of 5 :
Dear rebeccawoodss, \n\nThank you for taking the time to provide your review. \n\nWe are very sorry to learn that your recent stay fell short of expectations. Please accept our sincere apologies for the disappointment with the guest room and the housekeeping disturbance. This is certainly not the lasting impression we wish to leave with our valued guests, we regret the inconvenience caused. Please be assured the feedback of all our guests is very important to us and your comments will certainly be taken on board. We hope to have the opportunity to welcome you back to one of our hotels for a more positive overall experience. \n.
13/08/2019
Rated 3.8 out of 5 :
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13/08/2019
Rated 3 out of 5 :
Dear 102mikaels, \n\nThank you for taking the time to share your feedback. \nIt is great to see that there were elements of your stay that you enjoyed and that the value for money was suitable for you. Unfortunately, on this occasion you were not fully satisfied with your stay. \nI will share this feedback with our senior management team for future improvements. \n\nWe hope to welcome you back next time and to ensure your next stay is even more memorable. \n\nKind regards.
12/08/2019
Rated 4.2 out of 5 :
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12/08/2019
Rated 3.1 out of 5 :
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12/08/2019
Rated 3 out of 5 :
As expected, the service by the Hilton staff was great. This hotel is definitely showing its age though and the rooms are looking tired. The restaurant is nice and modern and was updated recently. If you are staying at an event for Olympia, this is still a great, convenient hotel. I come back every year for gbbf.
11/08/2019
Rated 4.2 out of 5 :
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10/08/2019
Rated 4.0 out of 5 :
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10/08/2019
Rated 4.2 out of 5 :
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10/08/2019
Rated 4.4 out of 5 :
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09/08/2019
Rated 3 out of 5 :
Thank you. A really lovely stay. Room was spotless and so cool. Executive lounge staff were charming and polite especially on Wednesday evening. Think Mikele was his name.\nPlease can you let me know where I can buy the pillows. You need to start selling them. Totally brilliant nights sleep! \nThanks again.
08/08/2019
Rated 4.0 out of 5 :
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08/08/2019
Rated 3.8 out of 5 :
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08/08/2019
Rated 3 out of 5 :
Dear Counterweight, \n\nThank you for taking the time to share your feedback with us. \nI am pleased to see that overall you enjoyed your stay and that our service and offerings helped to improve your experience. \nIt is good to understand that the team helped to organise your travel and that the location was suitable for your needs. \n\nWe hope to see you again son. \n\nKind regards.
06/08/2019
Rated 3.1 out of 5 :
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06/08/2019
Rated 4.4 out of 5 :
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06/08/2019
Rated 3 out of 5 :
Dear Fearless126304, \n\nThank you for taking the time to share your feedback. \nIt is great to see that you enjoyed the hotel, facilities and local area.\nWe hope to welcome you again son. \n\nKind regards.
05/08/2019
Rated 3.1 out of 5 :
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05/08/2019
Rated 3 out of 5 :
Dear blueboy1975, \n\nThank you for taking the time to share your review. \n\nWhile we are pleased to receive your positive comments regarding the hotel location, sleep quality, breakfast and level of cleanliness, we are very sorry that we could not provide a better lasting impression on this occasion. Please be assured that your feedback regarding renovation, maintenance and service issues at the restaurant will be forwarded to the relevant teams for their review and consideration. We always welcome feedback from our guests as it allows us to identify where improvements may be made, we appreciate the time you have taken to do so.\n\nWe hope to be able to welcome you back in the future for a more positive overall guest experience.
04/08/2019
Rated 3.1 out of 5 :
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03/08/2019
Rated 3.8 out of 5 :
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03/08/2019
Rated 3 out of 5 :
Dear soupy17, \n\nThank you for your great review and I am glad that you made the choice to stay with us. \nIts great to understand that you enjoyed the hotel location, bar and service from our team. \nI look forward to sharing this with the team. \n\nWe hope to welcome you again son. \n\nKind regards\n\n.
03/08/2019
Rated 3 out of 5 :
Dear Kevin_Hardowar, \n\nThank you for taking the time out to share your Hilton experience with us.\n\nWe sincerely apologise for the disappointment in regards to your room size: to avoid any misunderstanding, we offer details about the sizes of our rooms on our official website. We understand how much this may have affected your stay with us. Please rest assured that the issues you have highlighted including the house-keeping issues you have encountered will be taken on board and shared with the relevant team. \n\nWe hope to have the chance to welcome you back for a more positive Hilton experience. \n\nKind regards,
01/08/2019
Rated 4.4 out of 5 :
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30/07/2019
Rated 4.4 out of 5 :
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29/07/2019
Rated 3.6 out of 5 :
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28/07/2019
Rated 3.4 out of 5 :
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28/07/2019
Rated 3 out of 5 :
Excellent staff - polite, friendly and attentive, I felt welcome and valued. As a disabled traveller, I've often felt like something of a burden, it nothing could have been further from that.\n\nThe room size was very good, and having a wet room was a blessing as my mobility and coordination is very impaired. All switches and handles were easily accessible from my wheelchair. Comfortable bed and housekeeping well up to standard. If I had one criticism it would be the decor could use freshening up, but it's a negligible issue\n\nA good range of breakfast offered, with all tastes catered for and helpful staff. In house drinks and food can be very expensive, so I would recommend visiting one of the many local restaurants. \n\nA great location for the Olympia Exhibition Centre (my destination) and easily accessible by London Overground. \n\nAll in all, a solid four out of five for the stay - I'll be returning.
28/07/2019
Rated 3 out of 5 :
Dear Collette W, \n\nThank you for taking the time to share your feedback for your recent stay with us. \nIt is great to read your comments about the staff, I look forward to sharing this with the team and it is great to understand they helped to improve your stay. \nIt is with regret that the hotel conditioning didn't meet the same standards as your staff experience. \nThank you for detailing your comments. These will be reviewed for future improvements with our management team. \n\nThank you and we hope to welcome you back son. \n\nKind regards\n\n.
28/07/2019
Rated 3 out of 5 :
Dear Chris R, \n\nThank you for your feedback. \nIt is great to see that you had a pleasant stay with us and that the hotel facilities and location was suitable for you for a one week stay. \n\nI am pleased to read that you would enjoy returning to stay with us in the future and we hope to welcome you back son. \n\nKind regards.
27/07/2019
Rated 3 out of 5 :
Dear Linda L, \n\nThank you for taking the time to share your review. \n\nWhile we are pleased to receive your positive comments regarding your recent stay, we regret that we could not provide a more positive overall experience on this occasion. Please be assured that the satisfaction of our guests is our top priority and we will take all your feedback on board in order to improve our guest experience. We hope to have a second chance to welcome you back the next time you are in the area so we may provide a better lasting impression of your time with us.
26/07/2019
Rated 3 out of 5 :
Dear Judi-Irish, \n\nThank you for taking the time to share your review on your recent stay. We are very sorry to learn of your disappointment with regards to your guest room and the bar service. Please accept our apologies for a less than satisfactory experience on this occasion. We always welcome feedback from our guests as it allows us to identify where improvements may be made, we appreciate the time you have taken to do so. We hope you will return the next time you visit the area so we may better demonstrate the value and hospitality you expect and deserve.\n.
23/07/2019
Rated 3 out of 5 :
Dear 938292, \n\nThank you for taking the time to share your feedback. \nIt is great to read your positive comments about our staff and particularly our restaurant team, I look forward to sharing your comments with them. \n\nWe are really pleased you had a great stay and we hope to welcome you again son. \n\nKind regards.
22/07/2019
Rated 3 out of 5 :
Hello Ukendt, \n\nThank you for sharing your experience with regards to your recent stay.\n\nFirstly, we are sorry to hear that the cleanliness standards and level of customer service provided were less than satisfactory. We have shared your comments with the relevant teams to ensure that these issues are rectified internally. \n\nWe hope to welcome you back in the near future to have the opportunity to provide you with the excellent level of customer service that we pride ourselves in delivering.
22/07/2019
Rated 3 out of 5 :
Very Poor, Rooms not Ready \\ rooms very tired and dated \\ beds not setyo (twin) as requested. Had to request 3 times before it was done, also back of the hotel was quite noisy. I usually look forward to the Hilton Breakfast but Coffee from a dispensing machine tasted disgusting, surprised how far.
20/07/2019
Rated 3 out of 5 :
Very nice hotel, great rooms, friendly staff, location was perfect for the Olympia. Room was clean. Check in staff were friendly and helpful. Breakfast was fresh and delicious. Would recommend and would go back.
20/07/2019
Rated 3 out of 5 :
What a lovely tea my friend and I enjoyed on Wednesday. Made very welcome and received excellent service from the wonderful Remus. Had a little trouble (my fault entirely) with my Groupon voucher but with determination it was resolved with much help from him. The sandwiches could have been more imaginative but overall very happy with our treats. Highly recommend a visit if you\u2019re in the area.
10/06/2019
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09/06/2019
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08/06/2019
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06/06/2019
Rated 5 out of 5 :
We stayed 3 nights at this Hilton. We were aware of the less than favorable reviews, but the proximity to Heathrow outweighed the reviews. We were pleasantly surprised! We loved the ability to go on morning runs to Holland Park and Kensington Gardens. My husband is a Lifetime Diamond member, so we have stayed at many Hilton properties. The executive lounge was staffed by Steffi. She professionally defused a very rude and overly dramatic guest in the executive lounge. She is a real asset to the Hilton team! fyi - The Kensington Olympia tube did not run the entire weekend. The concierge confided that is it very unreliable. We arrived via the Earl's Court tube stop. We think the Kensington High Street tube stop might be a better alternative.
05/06/2019
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05/06/2019
Rated 5 out of 5 :
We recently stayed at this hotel previously booked by my family to celebrate our 50th Wedding Anniversary and also Bukingham Palace Garden Party in May. \nWe arrived by car and we parked at the basement park. We checked in at the reception. The staff at the desk very helpful. We were given a lovely room with some champagne and some snack and bottled water for us. Our bed was nicely decorated. We were happy about it. We were greeted by Julie Allen who made our stay very comfortable. \nWe were recommended by our son to stay at this hotel as he uses frequently for shows in Olympia. Thanks staff at the Hilton Olympia Keep up the good work.
05/06/2019
Rated 5 out of 5 :
Dear Stephenstanley, \n\nThank you for providing your feedback on your recent stay.\n\nWe are sorry that we were not able to provide you with a more positive overall experience on this occasion.\n\nYour feedback is much appreciated as it allows us to identify areas in which we may improve.\n\nPlease be assured your comments will be taken on board in order to improve our guest experience.\n\nWe hope to have another opportunity to welcome you back in the future.\n\nBest regards.
04/06/2019
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03/06/2019
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02/06/2019
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01/06/2019
Rated 5 out of 5 :
Very convenient hotel. If you arrive in Paddington St on the Heathrow Express, it's a few stops on the Circle/District line tube to High St Kensington station and then a 15 minutes walk to the hotel. If you're at an event in the Olympia, it's a great location and so convenient. Food choices are good at breakfast and dinner and there is a Costa Coffee attached to the hotel which is useful to get a caffeine fix. The rooms are small though and a bit dated which is typical of London and my head was touching the ceiling when in the shower.
31/05/2019
Rated 5 out of 5 :
We had an amazing stay at Hilton London Olympia, we had executive rooms which gave us access to the executive lounge which was very nice. The hotel was very clean and all the staff were very attentive - would recommend.
31/05/2019
Rated 5 out of 5 :
Dear Baron-Lee, \n\nThank you for taking the time out to share your feedback with us\n\nWe would like to take this opportunity to thank you for your loyalty and commitment to Hilton. We are pleased to be informed that the location of the property was convenient for you. \n\nWe apologise that you were not offered an upgrade, as you may already be aware, the hotels offer upgrade to our Gold members depending on the availability. Please rest assured that we will inform our maintenance team regarding the air conditioning not working as so strive to provide high quality amenities to our valued guests. \n\nAs for your disappointment in regards to the automatic charges please rest assured that we will take this board and share your comments with the relevant departments. We apologies that the check-out was slow and you were not given the chance to express yourself while checking out. \n\nWe hope to have the chance to welcome you back for a more positive experience. \n\nkind regards, \n\n.
29/05/2019
Rated 5 out of 5 :
Booked by my travel agent through Delta Vacations. Staff was amazing! Breakfast the hotel provided was so delicious and I could count on coming back to my room each night to relax and feel at home! I contacted the front desk staff with various questions and they helped me or directed me to someone who could! Loved it and I would stay there again without hesitation!
29/05/2019
Rated 5 out of 5 :
My partner and I stayed for my birthday, we purchased two nights via omghotels which came with a 24 hour Thames River Cruise Ticket for the total cost of \u00A3278. \n\nThe staff were absolutely wonderful, very kind and caring, always happy to help with anything and very attentive during breakfast and dinner. \n\nThe room we stayed in was a standard double room, but when we arrived there were balloons on the bed and swans made out of towels which was such a cute and wonderful surprise! \n\nAll the linen was very clean, the and there were lovely things to make you feel pampered like little slippers and bathrobes (free of charge to use). \n\nOur room was very comfortable, it was somewhat basic in furniture (dressing table with cabinet adjoined with a television on, a wardrobe and two bedside tables and a large King Size Bed) but overall it was pleasant and clean. \n\nThe bathroom was mock marble, it was very pretty and comfortable, the shower had great pressure etc. \n\nThe breakfast was wonderful, an array of everything you could wish for from cooked breakfasts to continental etc. The eating area was lovely, it was more like a restaurant. We stayed in a Travellodge previously and that was basically a canteen with a horrible atmosphere, but the Hilton Olympia has a lovely vibe throughout. \n\nI believe it is worth every penny what we spent, I wouldn't hesistate to come again. \n\nThe only downside is that it is located a little far from the City Centre, you have to travel for around 40 minutes to reach places like Leicester Square. But it's worth it to us as we do not mind travelling, and the hotel is located on a great bus route with great places to visit.
28/05/2019
Rated 5 out of 5 :
Dear GhiaDvr, \n\nthank you for your review. We are please to read about your positive experience with us and thank you for the feedback about the room. We will share them with the senior manager for their consideration and we hope to have the chance to welcome you back son.\n\nRegards.
27/05/2019
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27/05/2019
Rated 5 out of 5 :
Dear Bryan J, \n\nThank you for your feedback. \nI am pleased to see that the hotel location suitable for your event at the Olympia centre. \nIt is also great to read your positive feedback regarding the staff, I look forward to sharing this with the time. \nThank you for your feedback with regards to the hotel conditioning, it is unfortunate this was not in line with the rest of your experience and it has been noted for future discussions with our management team. \n\nWe hope to welcome you back to Hilton London Olympia son. \n\nKind regards.
27/05/2019
Rated 5 out of 5 :
Dear 212twinkle, \n\nthank you for taking the time to review your stay with us. We are pleased to read you enjoyed your stay with us, from the check in, the room and its facilities and the breakfast and bar selection. Thank you for your nice words about our Receptionist, we will share them with the senior management and the rest of the team.\nThank you once again and we look forward to welcome you back son in a not too distant future.
27/05/2019
Rated 5 out of 5 :
Dear 569arlenec. \n\nI appreciate your review of your recent experience at our hotel. I am very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. \n\nThank you once again for your comments.\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n.
27/05/2019
Rated 5 out of 5 :
Dear Brian B, \n\nThank you for taking the time to share your feedback for your recent stay with us. \nIt is with regret that the experience didn't meet your or our own expectations. We pride ourselves on our customer service and there are some noted service failures which are certainly not in line with our standards. It is unfortunate that this has impacted your stay and this will be shared with our team. \n\nThank for your feedback with regards to the room conditioning, this will be shared with out senior management team for discussion. \n\nI hope we have the opportunity to welcome you back in the future and to be able to make it right.\n\nKind regards.
27/05/2019
Rated 5 out of 5 :
Dear nish1577, \n\nThank you for taking the time to share your feedback. \nIt was great to read that your really enjoyed your afternoon tea experience. \nWe hope to welcome you back again son. \n\nKind regards.
26/05/2019
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25/05/2019
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23/05/2019
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22/05/2019
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21/05/2019
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21/05/2019
Rated 5 out of 5 :
Dear Sherpa58973249075, \nthank you for your review. We are sorry to read you did not have a pleasant experience with us due to the room conditions. We will share your feedback to the relevant departments for their considerations. We appreciate your nice words about the staff and breakfast. We hope you will consider staying with us in the future and hopefully give us a chance to welcome you back. \nRegards.
17/05/2019
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17/05/2019
Rated 5 out of 5 :
Dear Rlvacations, \nthank you for taking the time to share a feedback with us. We are sorry to read we did not provide the service you were expecting in the first place. This is not typical of our hotel and staff. Rest assured we will share your feedback with the senior management in order to improve our service. We hope to have the chance to welcome you back during your next trips to London.
17/05/2019
Rated 5 out of 5 :
Dear DartEngland, \n\nthank you for your feedback. We are sorry to read we did not meet your expectations on this occasion due to the condition of the room. We hope however you will consider coming back to visit us and hopefully give us a chance to make it right.
17/05/2019
Rated 5 out of 5 :
Dear Plyers69, \n\nthank you for taking the time to share your feedback about your recent experience with us. \nIt is with regret we read about all the issues you experienced from the beginning. We are sorry you have encountered an unacceptable level of service. This is not typical of our hotel and staff. We have addressed the issue with our staff in order to improve our service.\nRegarding the \
17/05/2019
Rated 5 out of 5 :
Dear munkypete, \n\nthank you for taking the time to review your stay with us. It is a pleasure to read such a positive feedback about all the facilities of the hotel and our team members, however disappointing to read about the issue you experienced with our housekeeping team. This is not our usual standard of service, so rest assured we will address it immediately for a prompt resolution and to improve our service. \nOnce again, thank you for staying with us and we hope to have a chance to welcome you back son.\n\nKind Regards.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 6
Date stayed: June 2008
review: Stayed here as part of my Trafalgar tour package found staff very polite and help full if you are wanting to see the sites in area Kensington Palace etc bus service is great also further away tower London etc the bus and tube will get you there
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