Hilton  Olympia
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Customer Reviews For The Hilton Olympia Hotel


Address: 380 Kensington High Street, London, England, UK, W14 8NL
This hotel has averaged a score of 3.6 out of 5 by 5189 past guests
>>>Booking.com (average customer rating 3.7 out of 5 from 2211 reviews)
>>>Tripadvisor (ranked 749 of 1117 for Hotels in London and rated 3.5 out of 5 from 3183 reviews)

10/06/2019
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09/06/2019
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08/06/2019
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06/06/2019
Rated 5 out of 5 :
We stayed 3 nights at this Hilton. We were aware of the less than favorable reviews, but the proximity to Heathrow outweighed the reviews. We were pleasantly surprised! We loved the ability to go on morning runs to Holland Park and Kensington Gardens. My husband is a Lifetime Diamond member, so we have stayed at many Hilton properties. The executive lounge was staffed by Steffi. She professionally defused a very rude and overly dramatic guest in the executive lounge. She is a real asset to the Hilton team! fyi - The Kensington Olympia tube did not run the entire weekend. The concierge confided that is it very unreliable. We arrived via the Earl's Court tube stop. We think the Kensington High Street tube stop might be a better alternative.
05/06/2019
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05/06/2019
Rated 5 out of 5 :
We recently stayed at this hotel previously booked by my family to celebrate our 50th Wedding Anniversary and also Bukingham Palace Garden Party in May. \nWe arrived by car and we parked at the basement park. We checked in at the reception. The staff at the desk very helpful. We were given a lovely room with some champagne and some snack and bottled water for us. Our bed was nicely decorated. We were happy about it. We were greeted by Julie Allen who made our stay very comfortable. \nWe were recommended by our son to stay at this hotel as he uses frequently for shows in Olympia. Thanks staff at the Hilton Olympia Keep up the good work.
05/06/2019
Rated 5 out of 5 :
Dear Stephenstanley, \n\nThank you for providing your feedback on your recent stay.\n\nWe are sorry that we were not able to provide you with a more positive overall experience on this occasion.\n\nYour feedback is much appreciated as it allows us to identify areas in which we may improve.\n\nPlease be assured your comments will be taken on board in order to improve our guest experience.\n\nWe hope to have another opportunity to welcome you back in the future.\n\nBest regards.
04/06/2019
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03/06/2019
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02/06/2019
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01/06/2019
Rated 5 out of 5 :
Very convenient hotel. If you arrive in Paddington St on the Heathrow Express, it's a few stops on the Circle/District line tube to High St Kensington station and then a 15 minutes walk to the hotel. If you're at an event in the Olympia, it's a great location and so convenient. Food choices are good at breakfast and dinner and there is a Costa Coffee attached to the hotel which is useful to get a caffeine fix. The rooms are small though and a bit dated which is typical of London and my head was touching the ceiling when in the shower.
31/05/2019
Rated 5 out of 5 :
We had an amazing stay at Hilton London Olympia, we had executive rooms which gave us access to the executive lounge which was very nice. The hotel was very clean and all the staff were very attentive - would recommend.
31/05/2019
Rated 5 out of 5 :
Dear Baron-Lee, \n\nThank you for taking the time out to share your feedback with us\n\nWe would like to take this opportunity to thank you for your loyalty and commitment to Hilton. We are pleased to be informed that the location of the property was convenient for you. \n\nWe apologise that you were not offered an upgrade, as you may already be aware, the hotels offer upgrade to our Gold members depending on the availability. Please rest assured that we will inform our maintenance team regarding the air conditioning not working as so strive to provide high quality amenities to our valued guests. \n\nAs for your disappointment in regards to the automatic charges please rest assured that we will take this board and share your comments with the relevant departments. We apologies that the check-out was slow and you were not given the chance to express yourself while checking out. \n\nWe hope to have the chance to welcome you back for a more positive experience. \n\nkind regards, \n\n.
29/05/2019
Rated 5 out of 5 :
Booked by my travel agent through Delta Vacations. Staff was amazing! Breakfast the hotel provided was so delicious and I could count on coming back to my room each night to relax and feel at home! I contacted the front desk staff with various questions and they helped me or directed me to someone who could! Loved it and I would stay there again without hesitation!
29/05/2019
Rated 5 out of 5 :
My partner and I stayed for my birthday, we purchased two nights via omghotels which came with a 24 hour Thames River Cruise Ticket for the total cost of \u00A3278. \n\nThe staff were absolutely wonderful, very kind and caring, always happy to help with anything and very attentive during breakfast and dinner. \n\nThe room we stayed in was a standard double room, but when we arrived there were balloons on the bed and swans made out of towels which was such a cute and wonderful surprise!. \n\nAll the linen was very clean, the and there were lovely things to make you feel pampered like little slippers and bathrobes (free of charge to use). \n\nOur room was very comfortable, it was somewhat basic in furniture (dressing table with cabinet adjoined with a television on, a wardrobe and two bedside tables and a large King Size Bed) but overall it was pleasant and clean. \n\nThe bathroom was mock marble, it was very pretty and comfortable, the shower had great pressure etc. \n\nThe breakfast was wonderful, an array of everything you could wish for from cooked breakfasts to continental etc. The eating area was lovely, it was more like a restaurant. We stayed in a Travellodge previously and that was basically a canteen with a horrible atmosphere, but the Hilton Olympia has a lovely vibe throughout. \n\nI believe it is worth every penny what we spent, I wouldn't hesistate to come again. \n\nThe only downside is that it is located a little far from the City Centre, you have to travel for around 40 minutes to reach places like Leicester Square. But it's worth it to us as we do not mind travelling, and the hotel is located on a great bus route with great places to visit.
28/05/2019
Rated 5 out of 5 :
Dear GhiaDvr, \n\nthank you for your review. We are please to read about your positive experience with us and thank you for the feedback about the room. We will share them with the senior manager for their consideration and we hope to have the chance to welcome you back son.\n\nRegards.
27/05/2019
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27/05/2019
Rated 5 out of 5 :
Dear Bryan J, \n\nThank you for your feedback. \nI am pleased to see that the hotel location suitable for your event at the Olympia centre. \nIt is also great to read your positive feedback regarding the staff, I look forward to sharing this with the time. \nThank you for your feedback with regards to the hotel conditioning, it is unfortunate this was not in line with the rest of your experience and it has been noted for future discussions with our management team. \n\nWe hope to welcome you back to Hilton London Olympia son. \n\nKind regards.
27/05/2019
Rated 5 out of 5 :
Dear 212twinkle, \n\nthank you for taking the time to review your stay with us. We are pleased to read you enjoyed your stay with us, from the check in, the room and its facilities and the breakfast and bar selection. Thank you for your nice words about our Receptionist, we will share them with the senior management and the rest of the team.\nThank you once again and we look forward to welcome you back son in a not too distant future.
27/05/2019
Rated 5 out of 5 :
Dear 569arlenec. \n\nI appreciate your review of your recent experience at our hotel. I am very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. \n\nThank you once again for your comments.\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n.
27/05/2019
Rated 5 out of 5 :
Dear Brian B, \n\nThank you for taking the time to share your feedback for your recent stay with us. \nIt is with regret that the experience didn't meet your or our own expectations. We pride ourselves on our customer service and there are some noted service failures which are certainly not in line with our standards. It is unfortunate that this has impacted your stay and this will be shared with our team. \n\nThank for your feedback with regards to the room conditioning, this will be shared with out senior management team for discussion. \n\nI hope we have the opportunity to welcome you back in the future and to be able to make it right.\n\nKind regards.
27/05/2019
Rated 5 out of 5 :
Dear nish1577, \n\nThank you for taking the time to share your feedback. \nIt was great to read that your really enjoyed your afternoon tea experience. \nWe hope to welcome you back again son. \n\nKind regards.
26/05/2019
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25/05/2019
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23/05/2019
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22/05/2019
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21/05/2019
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21/05/2019
Rated 5 out of 5 :
Dear Sherpa58973249075, \nthank you for your review. We are sorry to read you did not have a pleasant experience with us due to the room conditions. We will share your feedback to the relevant departments for their considerations. We appreciate your nice words about the staff and breakfast. We hope you will consider staying with us in the future and hopefully give us a chance to welcome you back. \nRegards.
17/05/2019
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17/05/2019
Rated 5 out of 5 :
Dear Rlvacations, \nthank you for taking the time to share a feedback with us. We are sorry to read we did not provide the service you were expecting in the first place. This is not typical of our hotel and staff. Rest assured we will share your feedback with the senior management in order to improve our service. We hope to have the chance to welcome you back during your next trips to London.
17/05/2019
Rated 5 out of 5 :
Dear DartEngland, \n\nthank you for your feedback. We are sorry to read we did not meet your expectations on this occasion due to the condition of the room. We hope however you will consider coming back to visit us and hopefully give us a chance to make it right.
17/05/2019
Rated 5 out of 5 :
Dear Plyers69, \n\nthank you for taking the time to share your feedback about your recent experience with us. \nIt is with regret we read about all the issues you experienced from the beginning. We are sorry you have encountered an unacceptable level of service. This is not typical of our hotel and staff. We have addressed the issue with our staff in order to improve our service.\nRegarding the \
17/05/2019
Rated 5 out of 5 :
Dear munkypete, \n\nthank you for taking the time to review your stay with us. It is a pleasure to read such a positive feedback about all the facilities of the hotel and our team members, however disappointing to read about the issue you experienced with our housekeeping team. This is not our usual standard of service, so rest assured we will address it immediately for a prompt resolution and to improve our service. \nOnce again, thank you for staying with us and we hope to have a chance to welcome you back son.\n\nKind Regards.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 6
Date stayed: June 2008
review: Stayed here as part of my Trafalgar tour package found staff very polite and help full if you are wanting to see the sites in area Kensington Palace etc bus service is great also further away tower London etc the bus and tube will get you there
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