Hilton Paddington Hotel
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Customer Reviews For The Hilton Paddington Hotel


Address: 146 Praed Street, London, England, UK, W2 1EE
This hotel has averaged a score of 4 out of 5 by 7401 past guests
>>>Booking.com (average customer rating 4 out of 5 from 2292 reviews)
>>>Tripadvisor (ranked 573 of 1129 for Hotels in London and rated 4 out of 5 from 5097 reviews)

16/09/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
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16/09/2019
Rated 3.4 out of 5 :
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11/09/2019
Rated 2 out of 5 :
Dear Reviewer,\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. \n\nOn the plus side it was pleasing to see that you had enjoyed the benefits of our superb location. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
11/09/2019
Rated 2 out of 5 :
Dear M K\n\nThank you for taking the time to submit a review in connection with your breakfast dining experience in our Carriages Restaurant. All guest and visitor feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. \n\nWe were delighted to hear that you had enjoyed your time with us and that Tiago in particular had taken good care of you. \n\nWe look forward to welcoming you back to Paddington again in the not too distant future. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
10/09/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
09/09/2019
Rated 5 out of 5 :
Hello 676ginak, \n\nThank you for sharing your experience with regards to your recent stay.\n\nPlease accept our most sincere apologies for the misunderstanding regarding the food service times within the executive lounge. Please rest assured that we will follow up internally with the relevant team members to rectify this miscommunication. \n\nWe regret to learn that the level of service provided fell short of your expectations. This is not typical of our hotel, nor our staff, and we would like to reassure you that we will investigate your concerns internally. \n\nWe appreciate your comments regarding the appearance and maintenance of our guestroom and our hotel in general. This allows us the opportunity to make the requirements improvements and enhancements on an ongoing basis. \n\nWe hope to welcome you back in the near future to have the opportunity to provide you with the excellent level of customer service and warm hospitality that we pride ourselves in delivering.\n.
08/09/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/09/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/09/2019
Rated 5 out of 5 :
Dear Reviewer,\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington. All guest feedback is extremely important to us and, whilst it is now some considerable time since the visit in question, I would like to extend our apologies for the on-going disappointment which has been caused. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager \n.
08/09/2019
Rated 5 out of 5 :
Dear Mark\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation. \n\nIt was most pleasing to hear that you had enjoyed both your time with us and also the benefits of our superb location and we look forward to welcoming you to Paddington again when your travels next bring you back in this direction. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
08/09/2019
Rated 5 out of 5 :
Dear Stuart J,\n\nI appreciate your review of your recent experience at our hotel. \n\nWe apologize that you were treated with the undesirable level of service. In order for our guests to be at their bests, it is imperative that our staff members are at their best, and we have undertaken additional training exercises to improve our service delivery in this important area. \n\nThe next time you are in the area, I hope you will return to our hotel so we can deliver the flawless service experience you deserve. \t\t\t\t\t\n\t\t\t\t\t\nWith warm regards,\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n.
08/09/2019
Rated 5 out of 5 :
Dear Reviewer,\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests, \n\nIt was most pleasing to hear that you had enjoyed both your time with us and also the benefits of our superb location and we look forward to welcoming you to Paddington again in the event that your travels bring you back in this direction. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
07/09/2019
Rated 5 out of 5 :
Dear Reviewer,\n\nThank you for taking the time to submit a review in connection with your stays at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. \n\nIt was pleasing to see that overall you had enjoyed your time with us and we look forward to welcoming you to Paddington again in the event that your travels bring you back in this direction.\n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
05/09/2019
Rated 5 out of 5 :
Dear Mr. Decker,\n\nThank you for taking the time to submit a review in connection with your stay last week at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services and facilities are perceived and experienced by our guests. \n\nWe were delighted to hear that you had enjoyed both your time with us and also the benefits of our superb location and we look forward to welcoming you to Paddington again in the event that your travels bring you back in this direction. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
04/09/2019
Rated 5 out of 5 :
Dear Reviewer,\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests.\n\nWe were delighted to hear that you had enjoyed both your time with us and also the benefits of our superb location and we look forward to welcoming you to Paddington again when you next require accommodation in town.\n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
04/09/2019
Rated 5 out of 5 :
Dear Reviewer,\n\nThank you for taking the time to submit a review in connection with your stay with us here at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation and input.\n\nIt was most pleasing to see that you had enjoyed both your visit and the benefits of our superb location and we look forward to welcoming you to Paddington again in the event that your travels bring you back in this direction. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
03/09/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
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03/09/2019
Rated 5 out of 5 :
Dear Mr. Hicks,\n\nThank you for taking the time to submit a review in connection with your stay last weekend at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. \n\nat the moment we are experiencing an issue with one of our chillers which can randomly affect a number of areas within the building, and although I fully appreciate that it is of little consolation after the event, I would like to assure you that this is something which we are working on with an external contractor. Notwithstanding this I would like to extend our apologies for the discomfort this caused to you and your companions. \n\nWhilst writing, I trust that overall you had enjoyed your trip to theUnited Kingdomand indeed your time in London. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager \n.
02/09/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
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01/09/2019
Rated 4.0 out of 5 :
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Disliked: Guest did not comment for this item.
30/08/2019
Rated 3 out of 5 :
Dear Peter,\n\nThank you for taking the time to submit such as detailed review in connection with your stay at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. \n\nIt was most pleasing to hear that you had enjoyed both your time with us and also the benefits of our superb location and we look forward to welcoming you back to Paddington again in the not too distant future. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
30/08/2019
Rated 3 out of 5 :
Dear Ms. W,\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington on 27th and 28th August 2019, the details of which have been noted. \n\nA response will be sent shortly, direct from the Hotel, via the on-line guest survey which you have also completed. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
29/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/08/2019
Rated 3 out of 5 :
Dear Youreegarcia,\n\nThank you for taking the time to submit a review in connection with the assistance provided by one of our team members. \n\nFeedback such as your own is extremely important to us and it was most pleasing to hear that Eric had ably assisted you. \n\nIt would be lovely to have you stay with us here at the Hilton London Paddington the next time that you require accommodation in town. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
26/08/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/08/2019
Rated 3 out of 5 :
Dear Reviewer,\n\nWe are in receipt of the details of your review submitted in connection with your Afternoon Tea dining experience earlier in the year. Feedback such as your own is extremely important to us and we do appreciate your participation and input. \n\nWe were delighted to see that you had awarded the Hotel five stars, which is a source of great encouragement to our Food & Beverage team, and we look forward to welcoming you back to the Hilton London Paddington again in the not too distant future. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
25/08/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2019
Rated 3 out of 5 :
Dear A\n\nThank you for taking the time to submit a review in connection with your recent stay at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests.\n\nIt is noted that there had been aspects of your visit on this occasion which had not met with your expectations or had given you because for discomfort, which is most regrettable, and for this I would like to extend our apologies for the resultant disappointment caused. \n\nWhilst writing, I trust that overall you had enjoyed your time in London. \n\nYours sincerely,\n\nSusan Edwards\nPA to General Manager.
24/08/2019
Rated 3 out of 5 :
Dear lauraannsti, \n\nThank you for providing your feedback on your recent stay.\n\nWe are very sorry to learn of your disappointment with your recent stay. I can only offer my sincere apologies for any inconvenience caused to you regarding the issues highlighted.\n\nYour feedback is much appreciated as it allows us to identify areas in which we may improve.\n\nYou may wish to reach out to our Customer Care teams to discuss any concerns regarding your stay. Our agents would be happy to assist. Contact details may be found via the website.\n\nWe hope to have the opportunity to welcome you back to one of our hotels for a more positive experience.\n\nBest regards.
23/08/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
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20/08/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
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17/08/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
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11/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
11/08/2019
Rated 1 out of 5 :
Dear Lagunawoods\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. \n\nWe were delighted to hear that you and your family had enjoyed both your time with us and also the benefits of our superb location and we look forward to welcoming you all to Paddington again in the event that your travels bring you back in this direction. \n\nYours sincerely, \n\nSusan Edwards\npa to General Manager.
11/08/2019
Rated 1 out of 5 :
Dear JoanJ\n\nThank you for taking the time to submit a review in connection with your visit to the Hilton London Paddington. All guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests. \n\nWith regards to the mini bar, there is a 30 seconds grace period after an item has been removed for it to be returned to its designated place before the charge is transferred onto the room account. Replacement after this time does not automatically take the charge off the account. \n\nIf you would like to contact me directly identifying yourself and when you stayed I would be happy to review your account and investigate the concerns you have raised. \n\nWhilst writing, I trust that overall you and your husband had enjoyed your trip to theUnited Kingdomand indeed your time in London. \n\nYours sincerely, \n\nSusan Edwards\npa to General Manager\nsusan. Edwards@Hilton.com.
10/08/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
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10/08/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/08/2019
Rated 1 out of 5 :
Dear KentF\n\nThank you for taking the time to submit a review in connection with your stay at the Hilton London Paddington. \n\nAll guest feedback is extremely important to us and we do appreciate your participation as it is only through input such as your own that we can truly gauge how our services, team members and facilities are perceived and experienced by our guests.\n\nIt was most pleasing to hear that overall you had enjoyed both your time with us and also the benefits of our superb location and we look forward to welcoming you to Paddington again when you next require accommodation in town. \n\nYours sincerely, \n\nSusan Edwards\npa to General Manager.
08/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
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