Hilton Hotel London Park Lane
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Customer Reviews For The Hilton Pak Lane Hotel


Address: London Hilton on Park Lane, 22 Park Lane, London, England, UK, W1K 1BE
This hotel has averaged a score of 4 out of 5 by 3181 past guests
>>>Booking.com (average customer rating 4 out of 5 from 937 reviews)
>>>Tripadvisor (ranked 432 of 1132 for Hotels in London and rated 4 out of 5 from 2226 reviews)

16/09/2019
Rated 4.6 out of 5 :
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01/09/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 3.8 out of 5 :
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20/08/2019
Rated 1 out of 5 :
A good stay. A W Vision hotel- having stayed at the W Barcelona, I was really looking forward to the stay. Good communication with management as well. Really comfortable beds and pillows. Lovely room. Decent (but not a W hotel breakfast) food, good service. Clean and welcoming. A good choice.
20/08/2019
Rated 1 out of 5 :
quite surprised to find that instead of glasses in our room, we had plastic beakers. also instead of cups, cardboard paper coffee cups with wooden stirrers instead of a spoon.\nBe aware that breakfast is \u00A317.50. perhaps this is normal for London, but seems excessive to me. 5 years ago I stayed here and was very impressed - not so much now.
19/08/2019
Rated 1 out of 5 :
The staff are very friendly and welcoming. When we checked in, we had a lot of luggage for our group. We were given our key to our room and told to go ahead, and our luggage would follow. We entered our room and it had not been cleaned the bed was stripped there was used cups and rubbish in the room. The staff were very apologetic, and we waited 1/2 hour in the room until a new room was given. \n\nBREAKFAST if you want fried or poached eggs you have to order them. There was a Long wait my order for 2 poached eggs arrived after I had eaten.. \n\nWe had breakfast on Saturday @10am there were no Cumberland sausages, we asked if there was going to be more cooked as breakfast finished at 11am, the response was \
18/08/2019
Rated 1 out of 5 :
Stayed one night with my daughter for Summer in the City convention. Had a twin room on 8th floor. First off, the staff were excellent. Every single one I met was helpful and polite, from reception staff, bar staff, room service etc. The hotel has a good feel with lots of light and modern spaces. Liked the pool table in the br, the fantastic wooden staircase in the lobby and the rooms were modern, exceptionally clean and spacious. It is right next to the Excel so perfect for a convention, because you do enough walking all day, it is nice not to have to travel far to get back to your bed! There is a really good area in reception where you can buy snacks, light breakfast etc, so great for kids with munchies, a quick lunch or breakfast on the go, and easier if you don't want the full sit down breakfast at the hotel. Bar was modern and nice vibe. Ordered room service pizza in the evening and they were absolutely delicious, the best room service food I would had. Would 100% come back here as first choice if I was attending Excel for anything, or even using London City Airport.
17/08/2019
Rated 1 out of 5 :
This is my third stay here and once again I was not disappointed. The room itself was comfortable and spacious and had a good view. The reception staff were friendly and efficient at check in and check out. The meal I had was delicious with generous portions. As ever I made good use of the splash pool which is a great feature of this hotel. I got this for great value for money too, cheaper than a budget hotel. I know I will be back!
14/08/2019
Rated 5 out of 5 :
The facilities at the hotel where great and decided to upgrade from double room to suite.\nlaura was extremely helpful in sorting this out almost every other aspect of my stay and birthday celebration.\nI would definitely recommend Aloft London Excel and would definitely come back again.
11/08/2019
Rated 4.0 out of 5 :
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02/08/2019
Rated 5 out of 5 :
Stayed one night at this hotel prior to our flight out of London City Airport. The beds are super comfortable and the room is very modern. The shower is big and overall a very clean room. The train platform is connected to the hotel and easy to get to downtown London. The airport in the morning was a quick uber over since we had the first flight out. We booked on Hotwire and got a great deal.
01/08/2019
Rated 3.4 out of 5 :
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28/07/2019
Rated 4.6 out of 5 :
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24/07/2019
Rated 5 out of 5 :
Clean, modern hotel with a pool, gym, restaurant and a bar. some rooms are with a river view. When the Excel has no events, it's a quiet place about 40 minutes from the centre. Docklands Light Railway is a 3 minutes walk away. Breakfast is OK, regular stuff, bu it does not change. There are small grocery shops and restaurants around (10-20 minutes walk). Service is very good, quite attentive.
19/07/2019
Rated 5 out of 5 :
We stayed at the Aloft while in London. The hotel was very nice and clean. Rooms have fridges and kettles. They are also a green hotel so if you hang a card on the door they will even give you a 5 pound card to use in the shop. \nThe hotel is right outside the tube/subway station or about a 20 pound uber ride into the city centre. If you don't mind the travel this is an excellent hotel.
17/07/2019
Rated 5 out of 5 :
I really enjoyed the hotel. It was attached to the London excel which made it very convenient for the conference. Very nice common areas and a couple of good bars. \nAlso very close to train airport and subway.
15/07/2019
Rated 4.4 out of 5 :
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14/07/2019
Rated 4.0 out of 5 :
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14/07/2019
Rated 5 out of 5 :
I booked this hotel to stay at the night before my birthday and from the minute I walked in I felt special. The receptionist was so accommodating and lovely ( I called her manager the next day to say how lovely she was). The room was lovely and I woke up very happy on my birthday morning. I can\u2019t wait to stay here again.
10/07/2019
Rated 3.4 out of 5 :
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10/07/2019
Rated 4.2 out of 5 :
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10/07/2019
Rated 5 out of 5 :
We stayed here after booking through a break deal. The hotel was really close to the Docklands Light Railway stop so you didn't have far to walk. The room was clean and fresh and the hotel overall was great. However I would recommend you find somewhere else to eat. Firstly I ordered sweet potato fries and they came out burnt. We sent them back and got a new portion which was not much better. My partner got a chicken burger, took a bite into it and the chicken was raw! At \u00A316.50 the food was overpriced so we were expecting something better.\nGood hotel disappointed with the food. We complained to the hotel reception who said she would phone the manager but we didn't hear anything else after that.
08/07/2019
Rated 5 out of 5 :
Nice hotel, fairly new and clean. Right next door to the excel exhibition centre in the Docklands and Canary Wharf. A touch far from downtown London but do-able. Friendly staff and clean rooms, even a restaurant onsite. Not much nearby in terms of pubs and retaurants.
06/07/2019
Rated 5 out of 5 :
Everyone was excellent. Accommodating and friendly. Loved the access to the train. Room was standard Aloft, which is what I expected. Breakfast was wonderful. The only downside would be for those who don't want to trek from Heathrow. But we didn't mind. If you are going to city airport, it's extremely convenient.
03/07/2019
Rated 5 out of 5 :
Stayed at the hotel for 2 nights. The reception was very helpful. Upon our arrival it was unusual hot in London and Christina (if I am not mistaken) offered us to take out of their small self service area a bottle of water. Great arrival experience. Rooms are well designed and at a good size. Small downsides.\nNot really impressed about housekeeping service as on the second day we noticed they haven't cleaned the room well (carpet partially dirty, cups unwashed)\nlocation of the hotel is as mentioned by other members a little bit outside the city but you can easily access it with public transport thus eating hotel lower bases on this criteria wouldn't be fair.\nNext stay in London I would consider this hotel again.
28/06/2019
Rated 5 out of 5 :
I was reluctant to reserve a room five miles east of the London landmarks but this worked out perfectly. The subway or Underground is a minute from the door of the hotel and is very easy to get around on. The rooms are clean, new and comfortable. The staff were kind and helpful.
27/06/2019
Rated 3.8 out of 5 :
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24/06/2019
Rated 5 out of 5 :
OK, so I stay at London excel most weeks. This and the localTravelodgeare the last to book up for a reason. Unfortunately, sometimes at short notice I end up staying here. \n\nThis hotel, despite really lovely rooms, appears to do everything in its power to put you off. This time and the time before it was room service.\n\nIf I am staying at a four star hotel with four star prices I expect a meal ordered to my room to be on a plate, with cutlery. Not slopped into a cardboard carton and dumped with me. See picture. Does this look like a twenty quid meal to you or does it look like something you'd pick up from an on-street takeaway of dubious hygiene at 2am?\n\nIm sure I am going to get a management response saying that it's all to save the planet (arguable as the cardboard will simply go in the bin as its full of food waste) or (more likely) to reduce kitchen costs, but it's just shoddy and makes the place look and feel cheap. For the rest of this stay I'll be avoiding room service like the plague and possibly pop over to one of the dozen hotels in the area and eat with them. Plus obviously avoid booking with this hotel again, but sometimes I have such little notice from work I have to put up with the cheapness of what could - and should - be a lovely hotel. But isn't.
23/06/2019
Rated 5 out of 5 :
This is a really nice hotel. Exceptionally helpful staff and a relaxed and friendly atmosphere. My room was huge with a view over the dock and the ExCel centre. Hugely convenient if you are at a meeting at the ExCel as it is right next door.
20/06/2019
Rated 4.2 out of 5 :
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17/06/2019
Rated 3.8 out of 5 :
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16/06/2019
Rated 4.0 out of 5 :
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05/06/2019
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02/06/2019
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02/06/2019
Rated 1 out of 5 :
room was excellent, hotel is excellent, staff were excellent. Great basis from which to explore London especially if you are visiting the olympic stadium in stratford. Prince regent station on Docklands Light Railway is just a two minute walk from hotel.
28/05/2019
Rated 1 out of 5 :
Stayed for 3 nights whilst attending a music festival at the O2. Absolutely perfect location - so easy getting to and from the O2. The room ( standard double) was very well set out- high quality furniture and fittings. Extremely clean. The shower was fantastic. Breakfast was well stocked, fresh and cooked well. It was a busy time for the hotel however they still kept standards high. \nDidn\u2019t get the chance to use the gym etc but maybe next time!
28/05/2019
Rated 1 out of 5 :
This hotel seems to be the only real ''full service'' propriety in the Excel area. They do indeed have a nice restaurant (very very friendly staff and the patio is relaxing during summer days). I also think that their pool is a very nice added feature!
28/05/2019
Rated 1 out of 5 :
Stayed at the Aloft hotel during comic con which was awesome and right next door.\nTwo things that I noticed that needed pointing out were \n1) the toilet bin was full up \n2) the sliding toilet door wouldn\u2019t stay shut \nOther than that it was a really good hotel (&bar :) friendly staff and good views out windows.
27/05/2019
Rated 1 out of 5 :
The hotel is beautiful! \n\nHowever I found the staff a little too unprofessional for the stars and type of hotel. Breakfast was of poor quality too (considering the price).\n\nI was annoyed that service charged was added to my room order without my permission and that the receptionist did not explained to me that I don't actually have to pay 75 on my card as deposit! This is ridiculous and unnecessary \n\nThe rooms were clean, bed great, not quiet enough.\n\nIt is however the best hotel I stayed close to Excel.
22/05/2019
Rated 1 out of 5 :
With all the hotels in London - this one is average, and recommend not to stay there unless you need to attend Excel! It\u2019s just too far from central London, and inconvenient - plus you feel a little trapped as there\u2019s nothing to do outside the hotel. As a matter of fact, the hotel is the happening place! \n\nAgain, stay here only if you are attending the Excel - In that case, it\u2019s probably the best around - as the other hotels in the area look horrendous - everything is relative. And that\u2019s why the four stars rating- as travellers looking there need to know it\u2019s decent.
20/05/2019
Rated 1 out of 5 :
Although my title sums up this review please allow me to write a reason.\n\nAt a incredibly competitive price compared to other London Hotels, choosing to stay at the Aloft London Excel was a no brainer for both me and my girlfriend. We have stayed in London a couple times now and paid a lot more and over the odds for budget Hotels. Compared to the Aloft, I now feel robbed. Fantastic! \n\nMy girlfriend booked the hotel for a surprise for our 3 year anniversary as we were going to see Aladdin. The Hotel were made aware of this and much to my surprise when checking in I walked into a suite opposed to a room, with a Congratulations Note from the Manager (Denise), complimentary drinks and popcorn ect. I was gobsmacked at this gesture as it was completely un expected and un necessary however greatly greatly appreciated.\n\nThe Room was faultless from the views over the Excel, River Thames, to the cleanliness and facilities, security, comfiness and just felt genuinely like a 'proper' decent Hotel.\n\nI didn't get the opportunity to use the Pool ect due to being surprised by the stay in general but it looked amazing, in the evening we had drinks at the wxyz bar and a few games of Pool (Free Pool Table).\n\nBreakfast at the Docklands Restaurant was. Very filling. Buffet with great tasting food ranging from traditional full English to a lighter continental option with fresh Ham, Cheese, Cereals and fruits. Very clean restaurant and friendly staff.\n\nThe Staff I would also like to add were tremendously friendly, helpful, happy and professional. I genuinely appreciate when staff enjoy there work and have a clear passion for it by wanting to help as opposed to just getting it done because they have to kind of thing. so for this I thank you again.\n\nOverall I think we both thoroughly enjoyed our stay at the Aloft London Excel and extremely Thankful for our stay. I will highly recommend your establishment and will certainly visit again with a future London stay.\n\nThank you, Stephen and Chelsea.
18/05/2019
Rated 1 out of 5 :
Closest hotel, and it\u2019s clean and Modern. The easy choice. Only things you might miss is a tub, ours was shower only, but it was big and nice. Rooms are arranged quite efficiently with lots of built ins and a mini fridge.
18/05/2019
Rated 1 out of 5 :
First stay here, one night only and generally impressed. Rooms are comfortable, good beds, television decent size good decor and quiet.\nScrambled egg at breakfast was superb, best ever! Coffee however is awful and to be avoided at all costs; a choice of some quality coffee would have been nice. Three out of four coffee dispensers weren't even working! \nMost definitely making this my default hotel for London, looking forward to returning next week.
15/05/2019
Rated 1 out of 5 :
Booked this hotel as part of a super break trip. Arrived at the hotel at checking on time and was told we would need to speak to the manager. When he eventually came to talk to us he told us that they had over booked and did not have a room for us and he would try to find us another hotel. I explained that we had chosen this hotel as we were going to the O2. He told us he was trying to book another hotel 4 miles away. We sat in reception watching other people check in with no problem. After about 45 minutes he came back and told us he could not find another hotel and mysteriously he had found us a room in the hotel. He offered to pay for our taxi to the O2 as an apology. The room was lovely and so was breakfast but the whole experience was upsetting and I would certainly not book this hotel again.
13/05/2019
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10/05/2019
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10/05/2019
Rated 1 out of 5 :
I previously wrote a review about how there were several small niggling things that brought the prestige of this hotel down. It's as if they read my review and changed every one of them. I've stayed here four times since that review in May 18 (as I said I would, but strangely they don't have my details) and seen huge improvement (last stayed there March 19. I am going back there shortly). The bar staff (and bar manager) were amazing on all occasions. They knew their drinks and how to serve them. so efficient and attentive even if you are not at the bar. We now prioritise this as the place to meet for drinks. Reception staff were also more aware, more efficient and I must say, really nice! I can't put my finger on it, but its no Longer a pain in the bum to check in. I've stayed at all the hotels around ExCel and currently this is our Priority Hotel and the first one we check for availability.
08/05/2019
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07/05/2019
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07/05/2019
Rated 1 out of 5 :
The hotel is lovely, the rooms are really nice. Unfortunately, I have to give it 1 star. I left my trainers and my top in the hotel room, less than 24 hrs after I checked out I came back. I also had a picture of a selfie where you can see the items in the cupboard behind me in the room. They told me the items did not come up in the lost and found, no one has seen the items and the cleaners or the manager who checked the room did not see them. I know I\u2019m not crazy and I 100% left them there. I think it\u2019s very unfortunate that one of their staff members either stole my items or threw them away. I had no reimbursement. And I am very disappointed, I will not be staying at this hotel again. The staff are untrustworthy, and for future reference don\u2019t leave anything at this or any hotel at that!
06/05/2019
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05/05/2019
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04/05/2019
Rated 1 out of 5 :
Very nice hotel with helpful and friendly staff room was nice and clean and really comfortable bed. We picked this hotel for being near the 02. It was kind of near but about 4/5 miles away. We arrived by tube with the understanding that the tube station ( north Greenwich ) was the nearest tube station ( after reading reviews etc ) but it was not the hotel is the other side of the river. We got totally lost and took a while to find. The hotel is tucked away behind the conference centre. We found the quickest way to the 02 was to use the cable car ( about 15 minutes walk from hotel ). To get back from the 02 you have to use the tube and change to get onto the Docklands light railway. The last cable car leaves at 11pm so if you miss that it's the tube which after a concert can take some time breakfast was very nice but wouldn't stay at this hotel because of location and transport.
04/05/2019
Rated 1 out of 5 :
Needed a room that was relatively close to the O2 as I was attending a concert there. I chose the Aloft after reading the past reviews reviews on here and I\u2019m glad to say that I made the right choice. The hotel is conveniently located a short walk from Prince Regent Docklands Light Railway station and is clearly signposted by the side of the Excel centre.\nOn arrival I was given the option to make a preference in room location but as this was only a one night stay I was unfussed. I was allocated room 507 which met all of my needs. The in room amenities were great including the bottles water and the take-away style coffee cups. The room was a good size for me although might be a bit on the cosy side for more than one person. I didn\u2019t use the restaurant/bar or leisure facilities so I can\u2019t comment on them. All of the staff I encountered were helpful and friendly and I will definitely recommend the Aloft hotel to others.
04/05/2019
Rated 1 out of 5 :
Despite having our rooms double booked, the staff accommodated us quickly and efficiently upon late arrival.\nThe suite I had, was large and immaculate.\nGreat buffet breakfast, warm and welcoming atmosphere.\nStaff were great too.\nIdeal location if you need Excel.\n.
01/05/2019
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30/04/2019
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28/04/2019
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25/04/2019
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24/04/2019
Rated 1 out of 5 :
We had a short stay here and it was great from start to finish. The reception was great, and got a personalized note welcoming me to the property! There was a complication with the room I reserved, but they handled it appropriately and gave drink coupons for the inconvenience. Very pretty location on the river, beautifully decorated. The room was well-appointed with usb and other outlets. Bathroom was nice, and spacious. Would definitely recommend for shorter or Longer stay.
23/04/2019
Rated 1 out of 5 :
I really liked this hotel. Lovely staff. Lovely large room. Breakfast was pretty good. It\u2019s super handy for Excel. The bar is good, serving excellent cocktails. Room service took rather a Long time which was understandable as we all piled out of the conference and all ordered at the same time. When it did arrive, it came in takeaway boxes. However, I was impressed with everything else and felt it was good value for money. Water pressure was superb too!
19/04/2019
Rated 1 out of 5 :
ideally located hotel for the Excel centre. We travelled for an exhibition and to explore London with our little toddler. Modern clean comfortable rooms, cotbed provided as requested. As you do with a little one, we have countless requests. Mo dealt with each one promptly and efficiently, a big thank you to him for making our stay so welcome and enjoyable. If you have a little one, you know how priceless this is! We shall be coming back.
10/04/2019
Rated 1 out of 5 :
Stayed here for two nights for a recent convention at the Excel Centre. The beds were very comfortable with decent bed linens. The blinds were good quality black out and darkened the room extremely well. The decor is modern and pleasant. The location is excellent being a few steps to the Docklands Light Railway station and London Excel Centre. The only small issue that let the hotel down was cleanliness. While overall cleanliness was excellent, a few spots of mould in the shower was a bit off putting. I would stay here again though.
08/04/2019
Rated 1 out of 5 :
Thank you for taking the time to review our hotel. It is great to hear that you managed to get into the room early, that our check-in was efficient and the bed was comfortable.\n\nHowever, I apologise for the inconveniences that you have encountered. \n\nThe housekeeping/maintenance issues that you have described is not what we would expect and we will be investigating this further as to why this has happened. \n\nWe will also be passing your comments to the Food and Beverage Manager about the Breakfast.\n\nAgain I apologise for these issues and I hope this is an isolated issue and that you choose to stay with us again. \n\nShould you need anything do not hesitate to contact me directly on the below email.\n\nBen Hammond\ndm. Aloftlondexcel@alofthotels.com \n.
03/04/2019
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02/04/2019
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27/03/2019
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22/03/2019
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19/03/2019
Rated 5 out of 5 :
Lovely big comfortable bed, clean and quiet room, plenty of breakfast choice, friendly helpful staff, monitored car park facility, as close to the Excel as it is possible to stay and a Docklands Light Railway station right outside, perfect!
17/03/2019
Rated 5 out of 5 :
Big spacious room, very clean, modern and comfortable. Bed are comfortable for a great nights sleep. The hotel has a great bar, swimming pool and other amenities. Great choice at breakfast although you do get charged extra for a latte rather then a normal coffee.\nThis hotel is situated within the Excel area so a 2 minute walk into Excel itself. Easy to access on trains or via taxi. There is also a number of nice restaurants tapas, pizza, Chinese all just a short walk away.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 2
Date stayed: February 2006
review: My partner and I stayed at this hotel in the mayfair suite on the 24th February until the 28th February we booked and paid the neccessary over the phone when we got there we were told the computers were down they had no track we had booked got over that one went top the room soiled dressing gown no mini bar computers were down, lovely meal though in our room on room service. the next day we had an early moning call to say are we checking out we had alkready booked remember for thre days what a joke we could not get into the mood of staying there we bickered then got over it again noise from windw was too much wind was howling all night what a fiftith birthday weekend for my partner rude in the breakfast hall pushing staff they were to us. Continuous couldn't wait toget home and then to find out we hd paid twice 3000 pounds off my partners credit card what a joke.
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