Novotel Stansted Airport
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Customer Reviews For The Novotel Stansted


Address: Round Coppice Road, Stansted, England, UK, CM24 1SF
This hotel has averaged a score of 4.4 out of 5 by 1958 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1738 reviews)
>>>Tripadvisor (ranked 1 of 5 for Hotels in Stansted Mountfitchet and rated 4.5 out of 5 from 551 reviews)

09/06/2019
Rated 5 out of 5 :
Hotel really clean, food in restaurant good price, you can also have bar food, great menu, bar and restaurant, food very nice, staff very friendly, great night sleep, will be back when in London Stansted again, \uD83D\ude00\uD83D\ude00.
09/06/2019
Rated 5 out of 5 :
Our Easyjet connecting flight to Edinburgh was badly delayed into the night so we gave up and rebooked for the next day's flight and booked ourselves into the Novotel for the night from the airport. Good service, great room and comfortable bed and also the bar stays open until late. After the dramas with our flight this was very welcome. Breakfast was the usual hotel offering.\n\nWe also appreciated the shuttle service. Though note that you have to to go down to the lower level of the airport and under to get to the Bay 20 where it leaves from. Nobody gave us this information just said it leave from outside which was quite confusing.\n\nOnly drawback was that this hotel is under the flight path and, much to our surprise, does not appear to have double glazing on the windows, so getting to sleep was a challenge with planes going over every few minutes. It did quieten down late at night until around 6am, but if you were staying there during the day and needed a sleep this could be a problem.
09/06/2019
Rated 5 out of 5 :
I was served by Dell and Ella at the front desk in a professional manner and a relax atmosphere and 2 big smiles, thank you for that. The hotel is very nice, room and bed very comfortable as well as the bathroom and very clean. Breakfast is really good with lots of choice.
08/06/2019
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08/06/2019
Rated 5 out of 5 :
Extremely pleasant experience for my staying. My warmest thank you and greetings to Fatma the manager and Roberto the receptionist which welcomed me as I was at home with my family, both of them were always smiling and looking after carefully at all my needs. I had sincerely felt at home. My room was splendidly modern and absolutely comfortable. Mention of honour for Roberto again who perfectly organized my trip from my place to London/here and who made my staying unforgettable. I will be back and I will strongly recommend this place to my circle of friends and family. I really wanted to personally thank Roberto again for his high level service standards but unfortunately when I checked out I was told he was off. You make the difference here in terms of welcoming attitude and atmosphere. 6 stars to front office.
07/06/2019
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06/06/2019
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06/06/2019
Rated 5 out of 5 :
This is a great place to stay and leave the car in their car park. It\u2019s handy and the hotel is good. Thought the food was a little lacklustre and if being really picky the towels are small and thin but overall it\u2019s a great find.
05/06/2019
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05/06/2019
Rated 5 out of 5 :
We had a very pleasant evening in this hotel. The room was spacious, clean and comfortable. The decor in the room and public areas was good. The parking is onsite and cost only \u00A38 per night. We ate in the restaurant for dinner and it was good. The WiFi was excellent. We will use this hotel again.
04/06/2019
Rated 5 out of 5 :
Dear Piotr S, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the breakfast very tasty.\n\nThank you for your lovely comments regarding Dell and Justyna, I have shared these with the team and the Front Office Manager.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\npaul. Muscroft@accor.com.
03/06/2019
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03/06/2019
Rated 5 out of 5 :
Dear 135rogerd, \n\nThank you for your review. \n\nI was pleased to read that overall you enjoyed your recent stay at the Novotel London Stansted Airport and you found the room quiet and clean.\n\nI was concerned to read your comments regarding the birthday card not being able to be posted, please accept my apologies for any inconvenience caused, corrective training has taken place with the team. \n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\npaul. Muscroft@accor.com.
02/06/2019
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02/06/2019
Rated 5 out of 5 :
Dear SteelRaven, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the staff exceptionally attentive.\n\nThank you for your kind comments about our team members, Richard and Dell. We endeavour to treat our guests like royalty and I am pleased you experienced our exceptional service during your stay.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
02/06/2019
Rated 5 out of 5 :
Dear Jenniferatw, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the location ideal, the food in the restaurant delicious and the staff very accommodating and friendly.\n\nPlease be assured I have shared your kind comments about Tristain and Dell with the Front Office Manager \u2013 thank you for your feedback.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
01/06/2019
Rated 5 out of 5 :
Dear michaelc1918, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the restaurant food good and your guest bedroom ideal for your overnight stay.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
31/05/2019
Rated 5 out of 5 :
Dear tazzyboy95, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and in particular you found the food in the restaurant excellent.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
30/05/2019
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30/05/2019
Rated 5 out of 5 :
Dear Craig D, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the hotel comfortable, the restaurant excellent and the staff friendly and accommodating.\n\nPlease be assured I have shared your kind comments about Luciano and Ella at Reception with the Front Office Manager \u2013 thank you for your feedback.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
29/05/2019
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29/05/2019
Rated 5 out of 5 :
Dear Aychan2006, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the location ideal and your guest bedroom comfortable.\n\nI am sorry you experience a problem with the kettle inside your gust bedroom however I am delighted the Reception team were able to resolve this for you.\n\nThe decision to charge a nominal amount each way for the bus service is consistent with similar airport shuttle bus services at other locations. I am sorry that you were inconvenienced by this charge. \n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
28/05/2019
Rated 5 out of 5 :
Dear Konstantinos_Psaras, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the food in the Restaurant very tasty with great choices.\n\nPlease be assured I have shared your kind comments about Szidonia\u2019s fantastic service with the Food & Beverage Manager \u2013 thank you for your feedback.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
28/05/2019
Rated 5 out of 5 :
Dear njd500, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the location ideal.\n\nPlease be assured I have shared your kind comments about Luciano and Ella with the Front Office Manager \u2013 thank you for your feedback.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
27/05/2019
Rated 5 out of 5 :
Dear 71mit, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the location and shuttle bus service convenient and the food on the restaurant menu varies.\n\nPlease be assured I have shared your kind comments about Dell and Justyna with the Front Office Manager \u2013 thank you for your feedback.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
27/05/2019
Rated 5 out of 5 :
Dear TomTom2407, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport.\n\nPlease be assured I have shared your kind comments about Vlad, Justyna and Ella\u2019s fantastic service with the Food & Beverage and Front Office Managers\u2013 thank you for your feedback.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
27/05/2019
Rated 5 out of 5 :
Dear Jlarlar, \n\nThank you for your review. \n\nPlease accept my sincere apologies for problems that you encountered with locating a space in the car park. Unfortunately, we were experiencing a high level of demand during your stay and therefore the car park was operating at full capacity. I would like to apologise for the inconvenience that this caused to you.\n\nI was concerned to read that you found our pillows uncomfortable. All of our rooms are equipped with brand new Novotel \u2018N concept\u2019 pillows however, for future reference, please note that we do have alternative pillows which are available from our housekeeping team at your request.\n\nThank you for your review, \n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
27/05/2019
Rated 5 out of 5 :
Dear Giannizm, \n\nThank you for your review. \n\nI was pleased to read that you enjoyed your recent stay at the Novotel London Stansted Airport and you found the location ideal for your overnight stay. \n\nThank you for your kind comments about Roberto at Reception. We endeavour to treat our guests like royalty and I am pleased you experienced our exceptional service during your stay.\n\nWe look forward to welcoming you back to the hotel.\n\nYours sincerely\n\nPaul Muscroft\nGeneral Manager\nPaul. Muscroft@accor.com.
26/05/2019
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23/05/2019
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