Holiday Inn Express Royal Docks/Docklands
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Customer Reviews For The Holiday Inn Express Royal Docks Docklands


Address: 1 Silvertown Way, Silvertown, London, England, UK, E16 1EA
This hotel has averaged a score of 3.8 out of 5 by 4559 past guests
>>>Booking.com (average customer rating 4.1 out of 5 from 3407 reviews)
>>>Tripadvisor (ranked 584 of 1129 for Hotels in London and rated 3.5 out of 5 from 1147 reviews)

28/09/2019
Rated 4.0 out of 5 :
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27/09/2019
Rated 4.4 out of 5 :
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26/09/2019
Rated 4.2 out of 5 :
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22/09/2019
Rated 4.6 out of 5 :
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20/09/2019
Rated 4.8 out of 5 :
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19/09/2019
Rated 3.6 out of 5 :
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19/09/2019
Rated 4.4 out of 5 :
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19/09/2019
Rated 4.6 out of 5 :
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17/09/2019
Rated 3.8 out of 5 :
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16/09/2019
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16/09/2019
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16/09/2019
Rated 4.6 out of 5 :
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15/09/2019
Rated 4.2 out of 5 :
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15/09/2019
Rated 4.6 out of 5 :
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15/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 4.8 out of 5 :
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06/09/2019
Rated 3.6 out of 5 :
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03/09/2019
Rated 4.6 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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31/08/2019
Rated 4.8 out of 5 :
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31/08/2019
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31/08/2019
Rated 4.2 out of 5 :
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30/08/2019
Rated 3.6 out of 5 :
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30/08/2019
Rated 4.6 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 4.6 out of 5 :
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27/08/2019
Rated 4.8 out of 5 :
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27/08/2019
Rated 3.4 out of 5 :
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27/08/2019
Rated 4.6 out of 5 :
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26/08/2019
Rated 4.2 out of 5 :
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23/08/2019
Rated 3.8 out of 5 :
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21/08/2019
Rated 4.2 out of 5 :
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20/08/2019
Rated 3.6 out of 5 :
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20/08/2019
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20/08/2019
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19/08/2019
Rated 4.2 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 4.2 out of 5 :
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18/08/2019
Rated 3.8 out of 5 :
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17/08/2019
Rated 4.0 out of 5 :
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16/08/2019
Rated 4.0 out of 5 :
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16/08/2019
Rated 4.8 out of 5 :
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15/08/2019
Rated 4.0 out of 5 :
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13/08/2019
Rated 4.6 out of 5 :
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11/08/2019
Rated 4 out of 5 :
Overall its very hard to recommend the hie London Royal Docks - the hotel was dated, looking tatty and in need of a complete overhaul - paint peeling, one lift broken and a feeling overall of being uncared for. The room was ok, but didn't have the feeling of being clean (probably because of the tatty look again). I hated the bed, it was small, waaay too soft and provided no support so I had a really poor night's sleep, although my wife (in the same bed) was fine! The hotel itself was in the middle of a building site, out front the whole road is new flats being built and out the back a delightful view (from our window) of a derelict roofless factory unit - certainly not somewhere to come for the views. Breakfast was the highlight of the stay, with an excellent choice of items. A 2-3 minute walk to Canning Town station for the Docklands Light Railway was good for getting into town, Canary Wharf etc. I've stayed in a lot if ic Group Hotels globally and have to say this was the worst by a Long way - I would certainly look elsewhere if staying in the area in future.
10/08/2019
Rated 4.6 out of 5 :
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10/08/2019
Rated 4 out of 5 :
Dear Lollywest, \n\nThank you for choosing holiday inn express royal docklands, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and we take feedback very seriously. \n\nI would like to start by apologizing for the inconveniences you faced during your stay. The issue regarding the cleanliness of your room has been passed to our housekeeping department. We will coach our team and make the necessary changes to provide a better experience in the future. Our rooms are currently being refurbished and will be ready by the end of 2020. They are now equipped with usb chargers on bedside table. I assume you stayed in one of our old rooms. \n \nI apologize again, and thank you for your time.\n\nKind regards, \nMarion Bihan-Poudec\nGuest Service Manager.
08/08/2019
Rated 4.4 out of 5 :
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07/08/2019
Rated 3.8 out of 5 :
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05/08/2019
Rated 4.6 out of 5 :
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04/08/2019
Rated 3.6 out of 5 :
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02/08/2019
Rated 4.4 out of 5 :
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30/07/2019
Rated 4.5 out of 5 :
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26/07/2019
Rated 3.6 out of 5 :
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17/07/2019
Rated 4 out of 5 :
Dear JamCotton \n\nThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express London-royal dockS, docklands.\n\nI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.\n\nI hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.\n\nAgain, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 02075404040 or info@hiexroyaldocks.co. United Kingdom.\n\nSincerely, \nTara Aljadery\n02075404040\ninfo@hiexroyaldocks.co. United Kingdom.
16/07/2019
Rated 4 out of 5 :
Dear Mary M\n\nThank you for taking the time to tell us about your experience. \nI am pleased to know that you had a pleasant stay with us.\nPlease know that your feedback is extremely valuable to us, We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.\n\nWe hope that you will give us the opportunity to serve you again in the future.\n\nSincerely, \nTara Aljadery\n02075404040\ninfo@hiexroyaldocks.co. United Kingdom.
08/07/2019
Rated 4 out of 5 :
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express London-royal dockS, docklands.\n\nI would like to start by apologizing to you for the inconveniences you faced during your stay. \n\nI would also like to apologize for the misunderstanding that you believed that you was being charged for the WiFi, I can guarantee that this was not the case as the the WiFi is complementary to all our guests staying with us.\n\nIn regards to the onsite parking charge, it does clearly state that there is a charge for this and is to be paid at reception.\n\nWe strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.\n\nI hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.\n\nKind regards\n\n.
08/07/2019
Rated 4 out of 5 :
Avoid at all costs. The hotel manager Omar is incrediblY rude and lied to us upon check in about our reservation. He later admitted this but said 'it was not a big lie'. Not what you expect when staying at an ihg hotel. \n\nWe were given an accessible room with a shower that was not adjustable, making it too short for us to use. (I called to ask to switch rooms to which I was told we couldn't. They could 'try' to find us a room tomorrow after check out at 11am, but it might not be possible. We had to leave at 11am so this was not useful in the slightest) The room also had a green light which was constantly on during the night meaning we couldn't sleep. Omar (Hotel Manager) thought this was amusing when I explained the next morning to complain and smirked whilst saying 'I won't be refunding you'. I contacted hotels.com who also contacted the hotel and asked them to refund me to which he refused. Never known hotel management to be so unprofessional. \n\nAside from the terrible management and in regard to the hotel facilities, the rooms were very tired and shabby. Our carpet was stained and the bathroom had hairs on the floor. WiFi connection is also very poor. Safe to say, we will not be returning and I would advise you to look for any other available option before staying here. Location is good, but that's all this place has going for it. \n\nOther members of staff (Ariana) were incredibly helpful, but if you have any issues good luck dealing with Omar.
07/07/2019
Rated 4 out of 5 :
Dear Julies2974, \n\nThank you for taking the time to give us your feedback regarding your experience in our hotel. We strive to make each stay as pleasant as possible, and we take feedback very seriously. \n\nI would like to apologize for the inconveniences you faced during your stay. The different issues have been passed to our maintenance department. We will coach our team to make the necessary changes, and provide a better experience in the future. Our rooms are currently being refurbished and will be ready by the end of 2020. I assume you stayed in one of our old rooms.\n\nI hope you will give us a chance by staying with us again. \n\nKind regards, \nMarion Bihan-Poudec\nGuest Service Assistant.
05/07/2019
Rated 4 out of 5 :
Dear ywurry, \n\nThank you for taking the time to give us your feedback regarding your experience with us.\n\nWe strive to make each stay as pleasant as possible, and I am happy to hear that you enjoyed your stay with us.\n\nI hope you will choose to stay with us again! \n\nKind regards, \nMarion Bihan-Poudec \nGuest Service Assistant.
02/07/2019
Rated 4 out of 5 :
Dear sml19, \n\nThank you for choosing holiday inn express royal docklands, and for taking the time to give us your positive feedback regarding your experience with us. \n\nWe strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. \n\nI hope you will choose to stay with us again! \n\nKind regards, \n.
28/06/2019
Rated 4 out of 5 :
Dear Nickynoodle1278, \n\nThank you for choosing holiday inn express royal docklands, and for taking the time to give us your feedback regarding your experience with us. \n\nWe strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. \n\nI hope you will choose to stay with us again.\n\nKind regards, \n.
23/06/2019
Rated 4 out of 5 :
Dear johnboy0103, \n\nThank you for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible, and I am happy to hear that you enjoyed your time in our hotel. \n\nI hope you will choose to stay with us again! \n\nKind regards, \nMarion Bihan-Poudec\nGuest Service Assistant.
23/06/2019
Rated 4 out of 5 :
Dear RichardS644, \n\nThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express London-royal dockS, docklands.\n\nWe strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your positive experience to our attention. \n\nI hope that you will choose to stay with us in the future, and we are looking forward to welcome you again son! \n\nKind regards, \nMarion Bihan-Poudec\nGuest Service Assistant\n\n.
17/06/2019
Rated 4.0 out of 5 :
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16/06/2019
Rated 4.6 out of 5 :
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16/06/2019
Rated 3.4 out of 5 :
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16/06/2019
Rated 3.8 out of 5 :
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15/06/2019
Rated 4.2 out of 5 :
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15/06/2019
Rated 3.8 out of 5 :
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14/06/2019
Rated 4.4 out of 5 :
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11/06/2019
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10/06/2019
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09/06/2019
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08/06/2019
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07/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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02/06/2019
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31/05/2019
Rated 5 out of 5 :
Stayed here for the night as I was going to the o2 in the evening. \nReception were friendly, parking was handy, the room was clean but it was boiling hot. \nThe hotel is in a great location but would make sure the air con works! \nBreakfast was also good.\n.
19/05/2019
Rated 5 out of 5 :
Visited as at 02 concert and good choice. Clean spacious twin room very comfortable bed. Fabulous shower.\nBreakfast crowded but everything you need. No shops nearby but tempting Italian restaurant next door so def try that next time.\nBeware you cannot walk to O2 theres water in the way ! Easy 1 stop on Docklands Light Railway but Long wait after concert.\nShop around for best price (we paid 63) as price varies wildly.
13/05/2019
Rated 5 out of 5 :
Had a really pleasant stay here while attending an event locally for work. Perfect for an overnight stay. Clean and quiet room and spacious enough for a one night stay.\nGood breakfast too. Would visit again.
06/05/2019
Rated 5 out of 5 :
We stayed as two couples as we were going to see take that at the o2. We were most impressed, starting with the reception staff who were really genuine and friendly. Our room has a really big bed and everything in the room was modern and comfortable. We had a great night sleep, then woke up to breakfast. Breakfast was great, you had croissants, cakes, cereal, fresh fruit as well as full English breakfast. Not only was the food good but even the kitchen staff who came out were lovely and friendly. I cannot fault it the stay was excellent I cannot fault it and thank you to all the staff who without exception were excellent and attentive. Defiantly come back!
24/04/2019
Rated 5 out of 5 :
Dear 953RobertM953, \n\nWe appreciate you for sharing your review about your recent stay.\n\nWe are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies.\n\nI very much hope that you will grant us the opportunity to prove ourselves again.\n\nBest Regards, \n\nBen W.\nCase Manager\nihgservice.
11/04/2019
Rated 5 out of 5 :
Stayed one night for an event at the 02, 5 minutes walk from Canning Town tube station, check in was easy and friendly, the room was very clean and quiet, we were asked if we wanted a room at the rear of the hotel which was quieter, Breakfast was very busy but impressive buffet style and tasty. Trip to the 02 was easy and stress free, one stop down from Canning Town, and arena was directly outside the station. Would recommend.
11/04/2019
Rated 5 out of 5 :
Hello greenbeck, \n\nPractical and efficient experience is what you're supposed to be getting whenever you stay with us. I am happy to see you regarded our staff friendly and welcoming and location convenient for your needs. \n\nSadly though, the issue with the condition of the food at the restaurant was a letdown. I am truly sorry for the troubles. But don't be stressed as I've already looped in the hotel about your feedback. They will make sure that proper actions are taken to improve the quality of their accommodations. \n\nThank you again for choosing to stay with us and we look forward to your future stay with us. \n\nBest regards, \n\nDianne L.\nCase Manager\nihgservice.
10/04/2019
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09/04/2019
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08/04/2019
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07/04/2019
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06/04/2019
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