Holiday Inn Express Stansted Airport
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Customer Reviews For The Holiday Inn Express Stansted Airport


Address: Thremhall Avenue, Stansted, England, UK, CM24 1PY
This hotel has averaged a score of 3.8 out of 5 by 10992 past guests
>>>Booking.com (average customer rating 4 out of 5 from 8913 reviews)
>>>Tripadvisor (ranked 4 of 5 for Hotels in Stansted Mountfitchet and rated 3.5 out of 5 from 2388 reviews)

11/06/2019
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10/06/2019
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09/06/2019
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08/06/2019
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07/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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29/05/2019
Rated 1 out of 5 :
Flew from Stansted on an early flight so stayed overnight at this hotel for the convenience. Yes, it is close the the airport and offers a shuttle service every half hour, but you have to pay \u00A33 p/person for this. We arrived at 9pm, checked in, went to room. Average, small, stunk of paint or some sort of varnish, gave me a headache. Tea and coffee in room, no biscuits. I showered, washed my hair, and went to dry it, no hairdryer! so I thought, 'ok, I will call reception' no phone! I had to get dressed and walk to reception. The girl on reception was so unhelpful, told me there was a hairdryer in my room. The cheek! There was no hairdryer, someone bought one to the room. Breakfast started at 4am which was good, but it was continental, that was ok, but there was no selection, bread looked cheap and dry, not much fruit, I didn't bother in the end! Wont return here.
28/05/2019
Rated 1 out of 5 :
I have used this hotel before. Very pleased I came back. Clean & tidy, room to very good standard - very comfortable - just what you need before flying out early the next day. Facilities good, restaurant and bar - all reasonably priced.
25/05/2019
Rated 1 out of 5 :
Had a super early morning flight out of Stansted airport and decided to stay here, room was larger then I thought and was super convenient to get to the airport, they had a shuttle service that comes every 30 minutes!
24/05/2019
Rated 1 out of 5 :
We stayed at the Holiday Inn at Stansted Airport for one night. The room was well equipped with seating, and the bathroom was also very nice. The bed was exceptionally comfortable and we had a good night's sleep.\n\nThe breakfast was very good as well. The restaurant is very large and it is possible to sit away from a crowd if you wish to. They also do meals, and have a bar if you want to dine there later in the day or night. The staff are very helpful as well.\n\nThe Wi-Fi in our room was not very fast, but we were on the end of a wing in the hotel. It was ample to view and send emails but not to watch Netflix, The television in the room did have a selection of channels.\n\nThe coach ride from the hotel to the Airport Terminal costs \u00A33. \n\nA fair charge for excellent accommodation, thanks to all who made our short stay so enjoyable.
20/05/2019
Rated 1 out of 5 :
Visiting family nearby we were swapped from the Braintree one due to lack of water, thankfully it was a seamless swap and the water pressure here was excellent as was the service, friendly, prompt and the breakfast buffet was one of the best I\u2019ve had in this group. Draught prices were reasonable, rooms clean quiet despite proximity to the airport would stay again.
14/05/2019
Rated 1 out of 5 :
Check in service was great - helped us rearrange booking to save money - thank you\nDinner was served with a smile and to food was good\nRooms were clean and functional - above standard for a 3* airport hotel. Had no issues using their stay and park service - used the bus transfer service to get to the airport and back. - 5 minutes transfer time.
11/05/2019
Rated 1 out of 5 :
Hello Lstenbeck, \n\nThank you for taking the time to leave us your feedback about your experience at our Holiday Inn Express Stansted Airport and for being one of our ihg Rewards Spire Elite members. \n\nWe wanted you to have a great place to rest and recharge in between your travels. It is disappointing to learn that we fell below your expectation regarding room upkeep and room allocation. I am also alerting our Housekeeping team to check the unusual smell you were referring to. Ihg works hard to deliver an exceptional guest experience, and I appreciate your taking the time to let us know. I already shared your comments with the hotel management team for reference. I am confident that they will take the necessary steps for improvement. \n\nI hope you will continue to choose ihg for your future travel needs. \n\nSafe travels, \n\nDeborah R.\nCase Manager\nihgService.
11/05/2019
Rated 1 out of 5 :
Not a great start to get here (there\u2019s a bus from the airport but it\u2019s a \u00A36 return fare for 5 minutes journey, only runs every half hour and payment is by cash only, no cards) but the hotel itself was very much better than some reviews suggest. It is basic but has everything you need - rooms are very clean where it matters, very quiet (no aircraft or traffic noise all), excellent lighting and a good shower. Having said that, kettle had broken lid (but still worked), bed coverlet, sofa and carpet had some stains and WiFi in room didn\u2019t work, but good 4G signal on phone and I didn\u2019t need to use a computer. These weren\u2019t major issues for me and I reported them to hotel on departure. The staff were all great, there was a warm welcome at the front desk. The food at breakfast (included in price) and dinner was good, and the evening service in the restaurant was first class. I\u2019d definitely be happy to stay again.
10/05/2019
Rated 1 out of 5 :
Hello 127harveyg, \n\nThank you for leaving us your review and for spending the night with us here in London. How was your flight? I am sure it went smoothly. We are grateful that you've chosen the Holiday Inn Express to host you.\n\nGuests to us always come first, 127harveyg. We try to take care of each and every guest in an absolute best way we can, but I am sorry that yours went otherwise. I regard your thoughts about what you perceive of our staff when you brought up the problems with the internet. \nIn this day and age, I understand that a reliable internet connection can make or break your experience. I also read your comments towards the lack of options available when you walked in at our breakfast bar, 127harveyg.\n\nDon't worry, I took the necessary steps to ensure our management gets to read your post and be discussed amongst all concerned staff. We are always on the lookout for ways to make your experience memorable. Reviews such as this goes a Long way in identifying areas where we can improve. I also dropped a message via your inbox to further talk about your review. \n\nWe may not have gotten off the right foot but I am positive to make it better for your next stay. Thank you for taking the time to let us know about your stay with us. \n\nKind regards, \n\nFrank A.\nCase Manager\nihgService\n.
08/05/2019
Rated 1 out of 5 :
Very friendly and welcoming staff. Basic restaurant. Beds comfortable. \u00A312 a night to park. This price differs if Long stay parking. We had a twin room with breakfast included for \u00A368 excluding parking which I felt was good value. I found staff very helpful.
06/05/2019
Rated 1 out of 5 :
It\u2019s a holiday inn, you can\u2019t expect anything amazing, however, the room was very dusty. Clean bed and bathroom, but the wall was covered in dust and the sides had a layer as well! \nThe facilities were good, tea and coffee, a ironing board and hairdryer, clean towels and extra pillows.\nThe breakfast was decent, very basic but tasty and hot! \nThe staff were quite blunt. No conversation or warm welcome from anyone! \nThey charge \u00A312 for parking for the first night and \u00A317 every night after. I think this is really steep. I understand that being so close to the airport they have done it, but I think if you\u2019re paying for the room, you should get at least one night free. \nOverall a comfortable, quiet nights sleep with a hot breakfast the following morning! \n.
05/05/2019
Rated 1 out of 5 :
Hi Alexilahio, \n\nThank you for taking the time to share feedback and for staying with us. I appreciate you for bringing your observations to our attention so we can continue to work on areas where we may have opportunity. I am sorry that you did not receive the quality customer service you have come to expect from us. I have alerted our management about this and have sent you a private message to obtain additional information about your stay.\n\nAgain, thanks for your thoughts as it helps us better our service.\n\nSincerely, \n\nConnie D\nCase Manager\nihgService.
04/05/2019
Rated 1 out of 5 :
Hi Anne-Marie S, \n\nThank you for taking the time to share feedback and for staying with us. I appreciate you for bringing your observations to our attention so we can continue to work on areas where we may have opportunity. I am sorry that you did not receive the quality customer service you have come to expect from us. I have alerted our management about this to help point out areas that need additional attention.\n\nAgain, thanks for staying with us. I hope you give us another chance to serve you better.\n\nSincerely, \n\nConnie D\nCase Manager\nihgService.
03/05/2019
Rated 1 out of 5 :
Hi Kahikiturtle, \n\nThank you for choosing us and for taking the time to write a review about your stay. I am happy you found our hotel and accommodating staff to be good. We always aim to offer the best hotel experience and personalized service to our guest, I am glad the complimentary late check out worked so well for your needs.\n\nI am sorry you encountered issues with the shuttle service. Know that it was not our intention to ignore your presence, we are self-assured that the team is educated on instructions about basic services and guidelines to ensure guest satisfaction.\n\nAgain, we are honoured to have you as our guest. We hope to serve you again.\n\nBest, \n\nZel N.\nCase Manager \nihgService.
30/04/2019
Rated 1 out of 5 :
Hi wuqianguk, \n\nWe always want our guests to rest easy during their stays so I am concerned to learn about the letdown water temperature and pressure. The inconveniences these caused and the condition of the sofa bed are certainly not what we expected. I also understand you mentioned that we fell short in terms of service level so be assured that your feedback is shared with the management for prompt attention. \n\nThanks for choosing to stay with us and for leaving a review. Please note that I also sent a message to get more information.\n\nKind regards, \n\nJillian I\nCase Manager\nihgService.
15/04/2019
Rated 1 out of 5 :
Hello Gillsis27, \n\nThank you for your feedback regarding your stay at Holiday Inn Express London - Stansted Airport, United Kingdom. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I appreciate your nice comment about the room and bed.\n\nOn behalf of the hotel, I am sorry we fell below your expectation regarding housekeeping, internet service, maintenance and food selection. This is not the experience we want you to have and I am sorry we failed you this time. I have shared your comment to the hotel's management and ownership for review and for service improvement. We hope you give us a chance in the future to show you how great our hotel is. \n\nSincerely, \n\nOrlando \nCase Manager \nihgService.
15/04/2019
Rated 1 out of 5 :
Was pleasantly surprised how good these places are. Went with low expectations if I\u2019m honest, sorry holiday inn.\nWe stayed the night before our flight. The bed was comfortable, the room had everything we needed, breakfast was fantastic even at 5am ! We didn\u2019t use the flight parking and bus drop off but wish we\u2019d known. We also noticed a gym as we left! \nWill definitely use again.
14/04/2019
Rated 1 out of 5 :
Hi there! \n\nThank you so much for commenting about our Holiday Inn Express at the Stansted Airport.\n\nI will share your comment about the parking lot prices with the hotel to see what they can do.\n\nThank you so much for choosing us and hopefully we will see you again in the future and show you the changes made! \n\n\u2014Alejandro G.
14/04/2019
Rated 1 out of 5 :
\nHello l3ecci, \n\nThank you for your stay and for taking the time to leave us feedback. What you described certainly isn't the level of service we're accustomed to providing our guests, and I am sorry for the letdown. I have shared your comments with the hotel management, as a reference to ensure a hassle-free stay for guests. I trust that steps taken will avoid similar issues from happening again.\n\nI hope you change your mind and give us another try! \n\nBest regards, \n\nClayton G.\nCase Manager\nihgService.
13/04/2019
Rated 1 out of 5 :
This is a great hotel. Myself and my mum stayed here on 4 April over night. Then went to the airport for our holiday. \nThe internet was great the reception desk staff were very friendly and helpful. \nI would recommend staying here and I would definitely stay here again.
09/04/2019
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07/04/2019
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05/04/2019
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04/04/2019
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03/04/2019
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02/04/2019
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01/04/2019
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31/03/2019
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30/03/2019
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29/03/2019
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28/03/2019
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27/03/2019
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24/03/2019
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22/03/2019
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21/03/2019
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17/02/2019
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16/02/2019
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15/02/2019
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14/02/2019
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13/02/2019
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31/12/2018
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23/12/2018
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22/12/2018
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