Holiday Inn Express Stansted Airport
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Customer Reviews For The Holiday Inn Express Stansted Airport


Address: Thremhall Avenue, Stansted, England, UK, CM24 1PY
This hotel has averaged a score of 3.8 out of 5 by 11769 past guests
>>>Booking.com (average customer rating 4 out of 5 from 9339 reviews)
>>>Tripadvisor (ranked 5 of 5 for Hotels in Stansted Mountfitchet and rated 3.5 out of 5 from 2441 reviews)

16/09/2019
Rated 4.2 out of 5 :
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16/09/2019
Rated 3.8 out of 5 :
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15/09/2019
Rated 3.8 out of 5 :
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15/09/2019
Rated 4.6 out of 5 :
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15/09/2019
Rated 4.2 out of 5 :
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14/09/2019
Rated 4.2 out of 5 :
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14/09/2019
Rated 4.6 out of 5 :
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13/09/2019
Rated 4.2 out of 5 :
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13/09/2019
Rated 3.8 out of 5 :
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13/09/2019
Rated 3.6 out of 5 :
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12/09/2019
Rated 3.8 out of 5 :
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11/09/2019
Rated 4.4 out of 5 :
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11/09/2019
Rated 3.4 out of 5 :
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11/09/2019
Rated 3.6 out of 5 :
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10/09/2019
Rated 3.8 out of 5 :
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10/09/2019
Rated 4.6 out of 5 :
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10/09/2019
Rated 4.2 out of 5 :
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09/09/2019
Rated 3.8 out of 5 :
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09/09/2019
Rated 4.4 out of 5 :
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09/09/2019
Rated 4.2 out of 5 :
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08/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 4.6 out of 5 :
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08/09/2019
Rated 4.0 out of 5 :
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08/09/2019
Rated 4.8 out of 5 :
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08/09/2019
Rated 4.2 out of 5 :
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07/09/2019
Rated 4.2 out of 5 :
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07/09/2019
Rated 4.6 out of 5 :
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07/09/2019
Rated 3.6 out of 5 :
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07/09/2019
Rated 4.4 out of 5 :
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05/09/2019
Rated 3.4 out of 5 :
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05/09/2019
Rated 4.8 out of 5 :
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05/09/2019
Rated 4.4 out of 5 :
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04/09/2019
Rated 4.2 out of 5 :
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04/09/2019
Rated 4.6 out of 5 :
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03/09/2019
Rated 3.8 out of 5 :
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02/09/2019
Rated 4.6 out of 5 :
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02/09/2019
Rated 3.6 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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01/09/2019
Rated 4.4 out of 5 :
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31/08/2019
Rated 3.6 out of 5 :
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31/08/2019
Rated 3.8 out of 5 :
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31/08/2019
Rated 4.6 out of 5 :
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30/08/2019
Rated 3.6 out of 5 :
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30/08/2019
Rated 4.2 out of 5 :
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30/08/2019
Rated 4.8 out of 5 :
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29/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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28/08/2019
Rated 4.2 out of 5 :
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28/08/2019
Rated 4.4 out of 5 :
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27/08/2019
Rated 4.2 out of 5 :
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27/08/2019
Rated 3.4 out of 5 :
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27/08/2019
Rated 3.6 out of 5 :
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26/08/2019
Rated 4.0 out of 5 :
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23/08/2019
Rated 3.8 out of 5 :
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23/08/2019
Rated 4.6 out of 5 :
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22/08/2019
Rated 4.4 out of 5 :
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22/08/2019
Rated 3.8 out of 5 :
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22/08/2019
Rated 4.8 out of 5 :
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21/08/2019
Rated 4.0 out of 5 :
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21/08/2019
Rated 4.6 out of 5 :
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21/08/2019
Rated 3.6 out of 5 :
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20/08/2019
Rated 3.6 out of 5 :
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20/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 3.8 out of 5 :
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18/08/2019
Rated 4.0 out of 5 :
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18/08/2019
Rated 3.4 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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17/08/2019
Rated 3.8 out of 5 :
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16/08/2019
Rated 3.8 out of 5 :
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16/08/2019
Rated 4.6 out of 5 :
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16/08/2019
Rated 3.6 out of 5 :
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30/07/2019
Rated 3 out of 5 :
Ok for a night. I\u2019d stay again for the right price. Room was comfortable enough. We had no trouble parking. A tip: be early for the shuttle. We were on the first one of the day (4am, I think) and we got there two minutes late. The bus was about to leave and it was shoulder to shoulder.
30/07/2019
Rated 3 out of 5 :
Hi VeronicaP1410, \n\nThank you for staying at our Holiday Inn Express London Stansted Airport. \n\nWe promise service with a commitment to ease and transparency in every way. I am sorry that your last stay fell below standards. I understand you had issues with the cleanliness of your room and that the air conditioning was not working well. I can see how that might have affected your sleep. I also read that the shower in your room was not fully-functional and that you find our staff's professionalism was lacking. I can see how this affected your experience. I have alerted our management about this and will use your comment for the improvement of our service. \n\nI hope you give us another try. I am confident we will not let you down.\n\nAll the best, \n\nRein D\nCase Manager\nihgservice.
30/07/2019
Rated 3 out of 5 :
\nHi Chicagoehc, \n\nThank you for choosing London - Stansted Airport. \n\nI am glad to read that you stay frequently with Holiday Inn hotels around the world. As our dedicated guest, your feedback is very much valuable and I am sure you can attest that delivering guest satisfaction is what we do best. I am also glad that you found our airport shuttle service efficient. \n\nOn the downside, I am sorry to leave you feeling otherwise because of the food and service at the restaurant. I understand this made you uneasy. I am also concerned that our housekeeping staff could've done better in keeping our rooms and carpets clean. I have noted your thoughts and I am sure the team would be happy to take steps to provide a superior experience on your next stay with us.\n\nThank you for allowing us to partner with you in providing the joy of travel for everyone and hope to have another opportunity to better look after you on your next stay.\n\nCheers, \n\nTine B. \nCase Manager\nihg Service\n.
30/07/2019
Rated 3 out of 5 :
Hi ChrisHeels, \n\nThank you for sharing your experience at the Holiday Inn Express London Stansted Airport.\n\nI read your feedback about your room, mattress, window, bathroom and toiled made your stay uncomfortable. I also regard your concern about the check in when it should only be breezy.\nWe strive to make each stay as pleasant and comfortable as possible. Trust that we will use your comments to coach our team in order to provide a better experience in the future.\n\nOn the lighter note I am glad that your were pleased with the hospitality of our staff and prompt airport shuttle service.\n\nI do hope to have the opportunity to welcome you back and ensure that next time around your stay with us is memorable for all the right reasons.\n\nAll The best, \n\nJeraldine R.\nCase Manager\nihgservice.
27/07/2019
Rated 3 out of 5 :
Really what you would expect from this sort of hotel. Good friendly welcome, nice room and shower room with all the kit you would expect. Breakfast was plentiful with a big choice. Good efficient service.
21/07/2019
Rated 3 out of 5 :
The Holiday Inn Express is a fantastic hotel when you arrive late at night and do not want to travel to London right away. The shuttle leaves at 15 minutes and 45 minutes past the hour at Bay 21 in front of the Terminal. The hotel has very nice staff, an active night bar and great facilities in the room. I liked best the little blue light in the bathroom which allows a nightly visit to the bathroom without waking up everybody else.\n.
19/07/2019
Rated 3 out of 5 :
My wife and I spent one night before our flight, parked our car and on return from our flight spent another ni8ght at the hotel. The room was comfortable, the included breakfast more than enough, the staff were friendly and helpful. So no hesitation to stay there again.
16/07/2019
Rated 3 out of 5 :
Booked this hotel not expecting a lot but pleasantly surprised. There was large open communal area with a bar decorated in bright colours and Wi-Fi good. Family friendly as there were a few there but didn\u2019t bother us in the least. All staff we encountered were great and very efficient from front desk to restaurant and bar. We had 2 single beds an their was plenty of room. Food dinner and breakfast was very good. Don\u2019t think we heard a plane all night so would definitely chose the Holiday Inn Express again.
16/07/2019
Rated 3 out of 5 :
Stayed here for one night prior to flying out on holiday. Hotel is conveniently sited 10 minutes away from car parks and airport terminal, with ample parking. The rooms are of reasonable standard but bathrooms require upgrading and further cleaning.\nBreakfast was very chaotic and of poor quality.
14/07/2019
Rated 3 out of 5 :
Here for one short night due to transfer. Hotel very clean and staff helpful. Rooms a little small but it\u2019s just what you need if on a short journey. \nFood a little bit expensive but all hotels near airports are. \nWe had an issue with the shower tray but was taken care of by management. I would return and recommend.
13/07/2019
Rated 3 out of 5 :
Hello supmek2014, \n\nThank you for your stay and for taking the time to leave us feedback. I am sorry that the room condition was not up to standards during your visit. I have shared your comments with the hotel management, and I am positive that the measures taken will avoid similar issues from happening again.\n\nI hope you give us another try! \n\nBest regards, \n\nClayton G.\nCase Manager\nihgservice.
12/07/2019
Rated 3 out of 5 :
We stayed here as we were connecting our flight from London to Italy and needed somewhere close to the airport. The hotel is a 5 minute bus journey which can be got outside the terminal for \u00A33 per adult. \n\nThe hotel itself is clean and our room was very comfortable. We had a small room with a double bed and a small bed for our son however it was perfect as we were leaving the airport at 4am.\n\nWe ate in the hotel and the staff were so friendly in particular the main waiter who was fantastic with our son. Unfortunately we didn\u2019t catch his name but he was a credit to the hotel! The food was lovely.\n\nBuses start at 4am and this was very useful as our flight was at 6:30.
09/07/2019
Rated 3 out of 5 :
This is my fifth ihg hotel in a month and it is a real disappointment. Where all the others (in Laos, New York, Paris and Gibraltar were clean and buzzy places, this was drab and unwelcoming. Stansted is a miserable enough place to land in without a hotel that feels like an extension of the customs hall. No water in the rooms, a dank smell and a bathroom that looks like it hasn't been renovated for decades. Not exactly a testament for the brand.
08/07/2019
Rated 3 out of 5 :
Pictures tell a thousand words. Here are a couple of pictures of room 210. I certainly don\u2019t believe this is an acceptable standard of room cleanliness. Management and staff along with customer services are all very poor. Use this hotel at your own risk.
05/07/2019
Rated 3 out of 5 :
Hello KerriG87, \n\nThank you for your stay and for taking the time to leave us feedback. I want a hassle-free lodging experience for you, and I am sorry to learn about the issues with the in-room amenities during your visit. Along with your breakfast experience, I have shared your comments with the hotel management. I trust that the steps taken will avoid similar issues from happening again. I have also sent you a private message regarding your experience.\n\nI hope you choose us again! \n\nBest regards, \n\nClayton G.\nCase Manager\nihgservice.
23/06/2019
Rated 3 out of 5 :
I would definitely recommend this for a short stay break. Parking charges \u00A312 per night. Clean communal areas, bedrooms and bathroom were clean and stocked with hairdryer, drinks facilities and for decent sized towels. Breakfast on until 10am with a decent selection of self-service options. Friendly staff.
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