Holiday Inn Express Swiss Cottage
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Customer Reviews For The Holiday Inn Express Swiss Cottage


Address: 152-156 Finchley Road, London, England, UK, NW3 5HS
This hotel has averaged a score of 4 out of 5 by 2706 past guests
>>>Booking.com (average customer rating 4.1 out of 5 from 1444 reviews)
>>>Tripadvisor (ranked 428 of 1132 for Hotels in London and rated 4 out of 5 from 1272 reviews)

01/10/2019
Rated 4.8 out of 5 :
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28/09/2019
Rated 4.8 out of 5 :
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24/09/2019
Rated 3.8 out of 5 :
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24/09/2019
Rated 4.0 out of 5 :
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23/09/2019
Rated 4.0 out of 5 :
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22/09/2019
Rated 4.4 out of 5 :
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22/09/2019
Rated 4.2 out of 5 :
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18/09/2019
Rated 4.2 out of 5 :
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13/09/2019
Rated 4.6 out of 5 :
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09/09/2019
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07/09/2019
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05/09/2019
Rated 4.6 out of 5 :
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05/09/2019
Rated 3.8 out of 5 :
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03/09/2019
Rated 4.0 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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26/08/2019
Rated 4.6 out of 5 :
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20/08/2019
Rated 4.2 out of 5 :
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19/08/2019
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18/08/2019
Rated 4.6 out of 5 :
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11/08/2019
Rated 4.0 out of 5 :
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07/08/2019
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06/08/2019
Rated 4.6 out of 5 :
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06/08/2019
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03/08/2019
Rated 4.6 out of 5 :
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28/07/2019
Rated 4.2 out of 5 :
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26/07/2019
Rated 3.8 out of 5 :
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25/07/2019
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24/07/2019
Rated 4.2 out of 5 :
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23/07/2019
Rated 4.2 out of 5 :
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22/07/2019
Rated 3.6 out of 5 :
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22/07/2019
Rated 4.0 out of 5 :
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21/07/2019
Rated 4.6 out of 5 :
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18/07/2019
Rated 3.6 out of 5 :
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09/07/2019
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08/07/2019
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06/07/2019
Rated 4.4 out of 5 :
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06/07/2019
Rated 3 out of 5 :
Dear JohnR2106, \n\nI would like to thank you for taking the time to provide us with your comments, as it is only through the receipt of such feedback, whether positive or negative, that we can seek to improve the quality of service that we provide here in Holiday Inn Express London Swiss-Cottage.\nI am happy to read that you have found your allocated room clean, however we are very sorry to hear about your negative experience regarding Car parking payment, I understand that it was far from ideal. I have taken a note of it and also informed the concerned Department head for the further necessary action and follow up. In mean time I can assure you that your next stay with us will be comfortable and we will do almost everything to ensure you stay will be comfortable and pleasant.\nI do apologize if this might have caused you inconvenience.\n\nOnce again thank you for taking time to post your valuable feedback.\n\nKind regards.\n.
02/07/2019
Rated 3 out of 5 :
Dear Z8749ljmikeb, \n\nThank you for taking time to review our hotel. It is great to read you that the room has been allocated for your stay was quiet and clean.\n\nOur sincere apologies for ineffective air con. Your feedback matters a lot to us, and we will definitely share your words and concern with our Management Team. \n\nOnce again, we highly appreciate your feedback and we really hope to welcome you back in a future occasion.\n\nKind Regards.\n.
28/06/2019
Rated 3 out of 5 :
Dear Musclebearnz, \n\nThank you for choosing Holiday Inn Express London Swiss Cottage for your recent stay and sharing your great experience.\nYour compliment on the friendliness and professionalism on our team is a real encouragement for us, we are all dedicated to provide an outstanding Holiday Inn Express experience. We are also happy that you found our location was perfect and breakfast was nice and very good.\n\nOnce again thank you for your Loyalty with ihg hotels.\nWe look forward to having the pleasure of seeing you back again.\n\nKind Regards, \n.
27/06/2019
Rated 4.6 out of 5 :
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26/06/2019
Rated 4.4 out of 5 :
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24/06/2019
Rated 3 out of 5 :
Dear Marshy70, \n\nThank you so much for taking the time to leave your feedback. We are pleased to know that you found our staff friendly and helpful and, saw our hotel in an ideal location for Wembley stadium. On the other hand, we are sorry for the shortcomings you have encountered that bed was bit hard. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future.\n \nThank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.\n\nKind Regards,
22/06/2019
Rated 3 out of 5 :
Dear Makalane, \nThank you very much for your review. We were very pleased to read that you were impressed with our clean rooms, Welcoming Staff, Storage Facilities, Wi-Fi and delicious breakfast. We are very sorry your experience was not everything that you would have desired due to the room allocation and outside noise encountered, for your future bookings kindly advise us to allocate your room in quite side of the hotel. It is through feedback such as yours that we can improve our service and facilities.\n \nThank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.\n\nKind Regards,
19/06/2019
Rated 3 out of 5 :
Dear J8835jusarahh, \nThank you for choosing Holiday Inn Express London Swiss Cottage to spend your night. It is truly rewarding to read this fantastic feedback from your end which will definitely be shared with everybody.\n\nThank you for bringing to our attention your experience with our breakfast.\nOnce again, we highly appreciate your feedback and we really hope to welcome you back in a future occasion.\n\nKind Regards.\n.
16/06/2019
Rated 3 out of 5 :
Dear lanellarby, \n\nThank you for taking the time to post your super 5-Star review of our hotel.\nWe are always thrilled when we read such positive reviews and are truly happy that we have played a part in enhancing your travel experience. We are constantly striving to perfect our products & services within our Brand Standards and it looks like we got it spot on this time.\n\nWe look forward to having the opportunity to welcome you back to the hotel later in 2019.\n\nKind Regards.\n\n.
14/06/2019
Rated 4.0 out of 5 :
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12/06/2019
Rated 4.2 out of 5 :
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11/06/2019
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02/06/2019
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31/05/2019
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30/05/2019
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29/05/2019
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28/05/2019
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22/05/2019
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17/05/2019
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14/05/2019
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11/05/2019
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10/05/2019
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06/05/2019
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29/04/2019
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22/04/2019
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31/03/2019
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26/03/2019
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01/03/2019
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28/02/2019
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26/02/2019
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19/02/2019
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31/01/2019
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Milesfaster.co.uk customer reviews ↓
Rating out of 10:  6
Date stayed: October 2010
review: My wife and I shared a room for 2 successive nights. The room was designated as a smoker, but an ashtray was not supplied. Similarly, the soap gel dispensers in shower cubicle and bathroom were empty. These faults were rectified following our complaints. The double bed was firm and absolutely excellent. Cleanliness in room, bathroom and main body of hotel was outstanding. Breakfast was adequate. With one notable exception, staff were helpful and efficient. Room had no drawers, cupboards, storage space, room for putting suitcase. Room was far too small and disappointingly inadequate.On the whole-poor value for money.
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