Holland Park Hotel
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Customer Reviews For The Holland Park Hotel


Address: 26 Aldine Street, London,W12 8AN, UK
This hotel has averaged a score of 2.5 out of 5 by 52 past guests
>>>Tripadvisor (ranked 410 of 634 for B and rated 2.5 out of 5 from 52 reviews)

04/09/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
31/03/2017
Rated 1 out of 5 :
We stayed here for just one night and believe me I have never been as disappointed with an hotel in all my life. We arrived on the edge of dark and had bother finding where if was located. It is a good 15 minute walk...
31/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: I was staying in a single room which was incredibly small and stuffy. I had the window wide open the entire time I was there and was still boiling hot!
29/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Too much was crammed into a small space and a lot of outside noise.
28/07/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Sketchy neighbourhood. One night a group of young Muslim men viciously beat up a single man on the street next to the front of the hotel which really scared us. I thought they were going to kill him. The sound was prolonged and sickening. Another group of young men nearby yelled out that they were fighting on Ramadan. The manager called the police. They eventually ran off before the slow-to-respond police came. The area is marginal, If you walk left towards the mall on the big street, it's a poor area, but ok. If you turn right towards the Shepherd's Bush Market tube (not to be confused with the nice Shepherd's Bush tube located at the mall) it's more ghetto and feels unsafe, even worse at night. Honestly, I wouldn't stay again, especially as a mother with children, and it is not because of the hotel.
22/07/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: It was very hot during my stay. A fan in the room would have been good. Also was not prepared to pay 10 pounds to leave bags (we arrived too early for checking in.) Wi-Fi was dismal.
16/07/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: The behaviour of staff
June 2016
Rated 3.3 out of 5 :
On arrival I was greeted not with "hello, nice to see you" but "You're early! " wanted to charge me £10 to leave my bag by the desk whilst I was waiting. Said that the cleaning was still going on and then when I refused his generous offer of leaving my bag by the desk, he handed me the key to the room. Not impressed.
26/06/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bed a bit hard, creaky.
19/05/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: It's May and the boiler of the heater is switched off! It was some what cold but no heater. The shampoo and soap are very very cheap and bad quality
17/05/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing for the money we paid
01/05/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Better facilities
30/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was nothing we didn't like so can't say anything negative about the hotel
27/04/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: The toilet and shower were outside of the room and the shower was not very clean. I did not use it. The room was very small (good thing I didn't bring the cat! ) and the curtains were hanging off the hook. I only saw one member of staff when I checked in and no-one else.
08/04/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/03/2016
Rated 3.6 out of 5 :
Liked: The breakfast was delicious and the room was fine.
Disliked: Guest did not comment for this item.
November 2015
Rated 2.5 out of 5 :
made a mistake on booking & realised within 2 hours. Was not allowed to cancel the room and had to pay the full amount even though it was booked for a colleague. Arrived 20 minutes before check in and expected ?10 per person to hold luggage. Accommodation was ok, room was clean, nothing to get excited about. Requested that my colleague pay cash on arrival but was advised that the money would come out of my account. Breakfast in the morning was at their sister hotel and had to walk down the road for breakfast. Upon check out there was nobody to be seen only to find the receptionist was the chef serving breakfast. I am still awaiting a receipt. Shan't bother staying again as the customer service was so poor.
03/12/2015
Rated 4.0 out of 5 :
Liked: Helpful, friendly, efficient staff on arrival. Room was exactly as described, not luxurious but comfortable. Location is ideal for Shepherds Bush Empire.
Disliked: Guest did not comment for this item.
22/11/2015
Rated 3.8 out of 5 :
Liked: Clean, quiet all night. Comfortable enough. Very good location
Disliked: Guest did not comment for this item.
17/11/2015
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room smelled of urine. Room size of a small closet. Restroom and shower shared by other rooms.
November 2015
Rated 2.5 out of 5 :
made a mistake on booking & realised within 2 hours. Was not allowed to cancel the room and had to pay the full amount even though it was booked for a colleague. Arrived 20 minutes before check in and expected £10 per person to hold luggage. Accommodation was ok, room was clean, nothing to get excited about. Requested that my colleague pay cash on arrival but was advised that the money would come out of my account. Breakfast in the morning was at their sister hotel and had to walk down the road for breakfast. Upon check out there was nobody to be seen only to find the receptionist was the chef serving breakfast. I am still awaiting a receipt. Shan't bother staying again as the customer service was so poor.
29/10/2015
Rated 4 out of 5 :
Liked: Fairly clean and a great breakfast. Great value for money
Disliked: Guest did not comment for this item.
29/10/2015
Rated 2.3 out of 5 :
Liked: Good location close to Westfield
Disliked: The room was small and bathroom was in a separate room and not very clean. The room was also in the hotel across the road not in the main building.
22/10/2015
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Had to pay extra for breakfast. I thought that was included in the price. Not happy about that!
18/10/2015
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Just leave a luggage for a while then I should pay 10 pounds, it's unfair for customer.
15/10/2015
Rated 3.8 out of 5 :
Liked: Clean, quiet, friendly staff.
Disliked: Nothing to complain about really given the price. Basic but fine.
06/10/2015
Rated 2.7 out of 5 :
Liked: 5 minute walk from O2 Academy, Underground and large Wetherspoons. Nice and quiet. Comfortable bed.
Disliked: Bathroom very small. Prices compare with much better hotels.
22/09/2015
Rated 4.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/08/2015
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
06/08/2015
Rated 2.9 out of 5 :
Liked: Wi-Fi comfortable Bed Near the tube
Disliked: Showers need to be better cleaned Loose tiles Paper thin walls
30/07/2015
Rated 2.3 out of 5 :
Liked: Housekeeper is good in her work
Disliked: Many things in room not working when I checked in. some attended to only. Reception unfriendly and even told me off when I called him after 10 pm. He even told me to complain to his manager if I am not happy with his services
03/07/2015
Rated 3.4 out of 5 :
Liked: Location
Disliked: Guest did not comment for this item.
16/06/2015
Rated 1.4 out of 5 :
Liked: The bed was ok
Disliked: The boy checking us in and out was very rude and unfriendly. And his hygiene was very poor as the whole hallway stunk of bo. There was no soap in the bathroom, constant water trickling through the wall tiles in the shower - which resulted in the bathroom smelling very foul. The fact that breakfast was not included in this over priced booked was an insult.
24/05/2015
Rated 3.6 out of 5 :
Liked: Clean and bright room. Beds good.
Disliked: Wi-Fi needs to be stronger.
19/04/2015
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Rooms are very small and prise is haigh
12/03/2015
Rated 1.2 out of 5 :
Liked: Nothing
Disliked: Everything, staff, room, charging us more
03/01/2015
Rated 3.6 out of 5 :
Liked: Good location near tube. Friendly staff
Disliked: Undergoing renovation. Room was a bit scruffy
16/12/2014
Rated 3.2 out of 5 :
Liked: Cleanliness
Disliked: Too cramped and toilet facilities outside the bedroom
14/12/2014
Rated 2.9 out of 5 :
Liked: Good location Wide variety of breakfast available
Disliked: Shower head and shower cubicle where dirty/mouldy. Sausage let the breakfast down
08/12/2014
Rated 3.6 out of 5 :
Liked: Staff were friendly and polite. Beds were comfortable. Man on reception was helpful. Breakfast was good.
Disliked: Shower ran hot and cold while you were in it.
30/10/2014
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was tiny and the bathroom was not en-suite. Breakfast in a different place too.
19/10/2014
Rated 1.6 out of 5 :
Liked: Nothing
Disliked: Noisy Run down Smelled of dampness Not clean
09/10/2014
Rated 1.6 out of 5 :
Liked: the bed linen was at least clean
Disliked: Most everything else - bathroom facilities were damp and grubby, bedroom was ridiculously small and Wi-Fi didn't work
01/09/2014
Rated 3.3 out of 5 :
Great marketing, check the name then the address! at the discounted price it was what you expect from the budget end of the market. I would not want to pay more. Certainly ok for one night. The place was quiet but within a very short distance a great choice of eating and drinking places that were all lively. Just a few minutes walk from the tube
01/09/2014
Rated 4.2 out of 5 :
A pleasant stay I only stayed one night, but this hotel is very well managed and the room was clean and a reasonable size for a double. The breakfast was good, and the location is excellent for Shepherds Bush. Good value!
16/09/2014
Rated 4.0 out of 5 :
Liked: The personel was a gem: going out of their way to solve our problems, helping even when we were not expecting them to. The street was a quiet one, and pretty close to Shepherd's Bush underground station.
Disliked: Our room was spacious enough; sadly, the same could not be said for the bathroom. Because of my size, I found it difficult to get on or off the toilet, and even the shower was far from being comfortable.
24/08/2014
Rated 4.0 out of 5 :
Liked: The room was clean and staff were friendly
Disliked: The toilet was very small
20/07/2014
Rated 1.9 out of 5 :
Liked: Nothing at all. This was the worst hotel I ever stayed in. I cannot find one good comment to make. How on earth could the website have them on their books??
Disliked: The room was tinier than a Robben Island prison cell and did not have an en-suite. The shower in the corridor was victorian. The toilet facility was antiquated and not fit for purpose. The staff was unfriendly and unhelpful and refused to refund my money when I stated my dissatisfaction with the room and facilities. I could never ever recommend this hotel and I suggest you take it off your books immediately!
11/07/2014
Rated 2.7 out of 5 :
Liked: Location - very handy for Shepherds Bush Rail Stns
Disliked: Room was not en-suite. I thought I would booked en-suite but it was a shared toilet & shower. When I checked my booking - the small print did say shared so I may have missed it - but sign outside says "All Rooms are en-suite" - clearly not the case. Room was really small - it was ok to sleep in but you wouldn't want to spend any time in it other than that. Whilst fairly cheap - I've had better for less cost.
05/07/2014
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Could not turn round in the shower room. Room in basement, dark and cramped. Breakfast very poor quality.
01/07/2014
Rated 4.2 out of 5 :
Budget accommodation Decor of room was tired. En-suite very small. But the staff were very polite and helpful and the rooms and bed linen were clean and comfortable. I felt safe and it was a good nights sleep and good hot shower was working fine. Really close to the Green and shops and a short walk to the Hammersmith Apollo
01/06/2014
Rated 4.2 out of 5 :
Comfortable and clean. Quiet location but close to good services.
18/06/2014
Rated 4.2 out of 5 :
Liked: Basic facilities but good value for the money. Location not in the centre but with good transport conections with it.
Disliked: Guest did not comment for this item.
10/06/2014
Rated 4.4 out of 5 :
Liked: Hotel was spotless and the room spacious, breakfast was good with enough choice. Staff very friendly and helpful. Very good value for the money.
Disliked: On suite a little small, but usable.
29/05/2014
Rated 2.7 out of 5 :
Liked: not a lot
Disliked: Crammed room
27/05/2014
Rated 4.8 out of 5 :
Liked: We liked that you was not bothered at all and you could come and go as you pleased. Although you had to go to the other hotel for breakfast it was less than a minutes walk and the breakfast was lovely. Will def go there again if we go back to that area
Disliked: The kettle needs sorting as you have to move it on to the floor as the cable doesn't reach the socket
01/05/2014
Rated 5 out of 5 :
First rate budget accommodation. Clean, comfortable room and staff very friendly. Only downside was the breakfast room was across the road, but not a real problem for me. Would definitely use again. Tube station less than 5 minutes away but street is very quiet.
01/05/2014
Rated 2.5 out of 5 :
We were not informed when booking the room that we had to go outside and up the road for breakfast and into to another establishment, we were very fortunate that during our stay the weather was fine. The shower controls were dangerous, there was no thermostat control only a hot and cold tap. The hot water was scalding and with wet hands it was almost impossible to turn on the cold water which only trickled out. Altogether a very dangerous system ! The breakfast was adequate. The room was adequate.
01/10/2013
Rated 3.3 out of 5 :
A slightly chaotic feel To reach the reception desk one must first go up a flight of outside stairs and then down a flight of inside stairs - a nuisance if one has bags. Check-in was ok, but I was surprised by a request for photo-id. The room's lighting was fairly dim (a pet-hate of mine), and the room itself was quite basic - but perfectly good for a night's sleep. Breakfast was in another building which I didn't feel compelled to visit. Reception was not staffed at 8am when I wanted to check out.
01/09/2013
Rated 3.3 out of 5 :
Friendly staff, clean room, Street parking is pretty much non existent and extortionate where available! ; apparently parking is available 24hrs in the nearby Westfield shopping centre if you don't mind a small walk. Plenty of decent pubs/restaurants close by.
01/08/2013
Rated 0.8 out of 5 :
Worst Hotel Worst Hotel Experience
01/07/2013
Rated 4.2 out of 5 :
Very Friendly Excel at customer service and cleanliness this compensates for shabby rooms
07/04/2014 Rated 4 out of 5 :
Yas the owner was very helpful and friendly. Gave a lot of information of where to go and what to see, and how to get there. The rooms were clean, tidy and comfortable. Good value for money. It was strange to go to the sister hotel for breakfast. Very convenient for underground and bus station, only 5 minutes walk away.
06/03/2014
Rated 4.6 out of 5 :
Liked: Was surprised by this hotel, for the money it was excellent for value, the staff were friendly, the room was a good size, had a good nights sleep, the location was excellent, a full English breakfast was included which was very good, would def recommend this hotel to others and would def stay here again, the only negative was the size of the bathroom/toilet, some ppl might have issues as it is very compact, but over all a fabulous little hotel.
Disliked: Guest did not comment for this item.
05/03/2014
Rated 2.7 out of 5 :
Liked: Great place near the Westlife shopping centre
Disliked: Very narrow rooms. Thereis no place to wash you face in a toilet. If you have more or less normal butt, you won't fit in there :)
05/02/2014
Rated 2.7 out of 5 :
Liked: Clean and in nice area near the tube.
Disliked: The room space is only suitable for smurfs and dwarfs. If you are a regular human you'll better find a proper room.
12/01/2014
Rated 4.6 out of 5 :
Liked: Favorable location, comfortable bed, good breakfast, polite staff, good cleaning, a pleasant hotel
Disliked: Small bathroom, uncleaned street
11/01/2014
Rated 2.9 out of 5 :
Liked: Location perfect and helpful host. Good breakfast even though it was down the road
Disliked: Breakfast in another house down the road. Room cold as radiator not working but rectified by next night
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