Hotel Citystay
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Customer Reviews For The Hotel Citystay London


Address: 94 Bow Road, London, E3 3AA, England, UK
This hotel has averaged a score of 3.1 out of 5 by 1177 past guests
>>>Booking.com (average customer rating 3.2 out of 5 from 908 reviews)
>>>Tripadvisor (ranked 939 of 1134 for Hotels in London and rated 3 out of 5 from 271 reviews)

02/09/2019
Rated 2.5 out of 5 :
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22/08/2019
Rated 3.4 out of 5 :
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18/08/2019
Rated 3.4 out of 5 :
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15/08/2019
Rated 3.6 out of 5 :
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15/08/2019
Rated 3.4 out of 5 :
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30/07/2019
Rated 3.4 out of 5 :
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22/07/2019
Rated 3.1 out of 5 :
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10/07/2019
Rated 2.5 out of 5 :
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07/07/2019
Rated 3.8 out of 5 :
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20/06/2019
Rated 3.4 out of 5 :
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11/06/2019
Rated 3.1 out of 5 :
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06/06/2019
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02/06/2019
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20/05/2019
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19/05/2019
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13/05/2019
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29/04/2019
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25/04/2019
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21/04/2019
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20/04/2019
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31/03/2019
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12/03/2019
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11/03/2019
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03/03/2019
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21/02/2019
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18/02/2019
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06/02/2019
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14/01/2019
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11/01/2019
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06/01/2019
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02/01/2019
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18/12/2018
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16/12/2018
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11/12/2018
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10/12/2018
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08/12/2018
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05/12/2018
Rated 3 out of 5 :
Not so fancy but for this price you cant really want something better. Old-fashioned but clean, with good public transport connection. Pretty disappointing self-service breakfast, that was a big minus. Daily cleaning.
04/12/2018
Rated 4 out of 5 :
Stayed here at short notice after unexpectedly taken ill and being unable to get to our original destination. The hotel may not be in the most salubrious of places but let's not forget it is in Bow and for me it was perfect. The young.
30/11/2018
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22/11/2018
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14/11/2018
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05/11/2018
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11/10/2018
Rated 2.9 out of 5 :
Liked: staff
Disliked: Bad and not comfortable atmosphere
04/10/2018
Rated 2.1 out of 5 :
Liked: Not much
Disliked: Some staff were very rude
13/09/2018
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
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10/09/2018
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05/09/2018
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21/08/2018
Rated 3.4 out of 5 :
Liked: Good value for money We could store luggage before/after check-in/check-out (for 5 pounds) Good location - access to metro to city centre as well as Docklands Light Railway to Greenwich Co-op right across the street
Disliked: Could be cleaner
06/08/2018
Rated 2.9 out of 5 :
Liked: The hotel was adequate for our stay, it provided a room for the night and overall was clean and comfortable. We had noisy neighbours and appreciate the owners are not at fault for their inconsiderateness. The shared bathroom was not ideal either. Would suggest a separate shower/toilet. Bedroom should have a kettle at the least, was annoying no tea and coffee facilities. The owner could have made a bit more of an effort - felt like he didn't seem too bothered to have us there. Was unhappy that we had paid for one night online and then had to pay in full on arrival - will be waiting for the “deposit” to be refunded as son as possible.
Disliked: No tea/coffee in room. Shared bathroom was not very bright and looked unloved. The owner seemed uninterested in his guests - shame as the extra touch would meant return booking. Finally unhappy about double payment.
04/08/2018
Rated 3.8 out of 5 :
Liked: I like the new clean white sheets and the 2 towels they provided, they even replaced the towels on the second day and left an extra one that they placed on the floor for me to step onto coming out of the shower. There was also a good sized communal area & kitchen that had a gas cooker for you to cook some food if you wanted too, they also provided tea, coffee, milk, sugar, biscuits, cereals and fresh fruit if you wanted to have breakfast, I didn't but it was nice the choice was there.
Disliked: My room 101 was downstairs and quite dark not much natural sunlight window was covered by curtain & wardrobe so smelt a bit damp and I could see the walls were bubbling slightly with the dampness so that made everything feel cold, slept in my tracksuit the whole time
31/07/2018
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was small and not comfortable, no option to make coffee in the room, full of smoke when the window was open for air
31/07/2018
Rated 3.2 out of 5 :
Liked: I booked a twin room and ended up with an apartment at no extra cost which was clean and comfortable and breakfast included without our request which was self servile but we opted to eat out.
Disliked: The guy at the front desk was not exactly friendly, he always had a sour look on his face and was not very chatty at all and never smiled at all, he was the most off putting about our stay but I would still stay there again, it's in a lovely area.
31/07/2018
Rated 2.9 out of 5 :
Liked: Close to bow tube station and mile end for easy access to London. Clean towels and clean bedding. Well equipped kitchen if you needed it
Disliked: Very small room. Light coming into bedroom which had ill fitting curtains so was not dark at night. Not well cared for and could do with a good clean and lick of paint.
30/07/2018
Rated 2.5 out of 5 :
Liked: Very close to Bow Road train station but that is about it
Disliked: Rooms are absolutely tiny. Very very pokey. You need to be out and about all day and just use this place as sleep only.
17/07/2018
Rated 3.8 out of 5 :
Liked: Price and location. Given the location, it was great value. Docklands Light Railway next door. Underground 100 yards. London Stadium a mile away. 15 minutes on the tube to the West End. If they were charging 2 or 3 times as much I would pick them up on things. It's not a place to stay if you're not going out much. However, if you are out all day it's very good value as a place to sleep. Spend the money saved on the day's entertainment.
Disliked: My review is based on value for money. Given the price and location, and a comfortable bed, I am happy to let any niggles go.
17/07/2018
Rated 3.8 out of 5 :
Liked: Its location is very near to underground train and asian food shops.
Disliked: No lifts make you carry your heavy luggage by urself via stairs.
13/07/2018
Rated 2.7 out of 5 :
Liked: Short walk from tube station
Disliked: Layer of dust on the fan. No air con only plug in fan which fell off the table on oscillation mode. No tea / coffee making facilities in the room.
13/07/2018
Rated 2.9 out of 5 :
Liked: The bed was perfectly fine and we had a kettle in the room.
Disliked: We were told that his was a hotel but it was definitely more of a hostel, which is fine but not what was advertised. We arrived to find there were a number of beds in our room and that the room we originally booked had a shared bathroom but we had not been told this upon booking. The owner was reasonable and changed our room so we had one with our own bathroom but the bathroom light didn't work and there was no window so it had no natural light which made showering quite difficult. The television didn't work and the plug sockets were dishevelled and didn't look overly safe. I had found a cheaper hotel to stay in but we decided to take this one because it was a bit more expensive and thought this was likely to mean it was a bit nicer than the other one. In the morning when we left, the manager was on his phone and didn't say thank you or goodbye to us which I thought was a bit rude.
07/07/2018
Rated 3.8 out of 5 :
Liked: Area to smoke outside, good value for money. Room considerably better than photos.
Disliked: Faint curry smell on ground floor, also had to walk with my mother who has a bad knee to the third floor.
30/06/2018
Rated 2.7 out of 5 :
Liked: Nothing at all
Disliked: The wortest hotel iv ever been to the staffs were really unprofessional was accused of breaking something when it was my first time of staying they also wanted to see my partners id when the reservation was under my name
25/06/2018
Rated 2.9 out of 5 :
Liked: The room was clean.
Disliked: The staff could have smiled more. When checking in I was told if any if I did any damage to the room it would be checked and charged to me on check out. so don't know what they thought I would do to the room. Yeah and common kitchen for breakfast I found rather unwelcoming and uncomfortable.
21/06/2018
Rated 2.9 out of 5 :
Liked: Location for where I was going was excellent. (Excel London) It was very basic with no extra facilities offered or asked for. Checking in & out was no problem. Towels were changed on both days.
Disliked: Room smelt musty but was clean. Television remote refused to work until I was leaving :-) Well suited for single traveller. Not for families
18/06/2018
Rated 3.4 out of 5 :
Liked: The position near the metro
Disliked: The toilet should be much more clean. There is the mould in the toilet.
18/06/2018
Rated 3.6 out of 5 :
Liked: Bright room
Disliked: Tired and worn bathroom
17/06/2018
Rated 3 out of 5 :
Hotel in great location next to Bow Church station. Room was small and basic but clean and shower was ok. We stayed in a double room with en suite and had to go out the back of the hotel and up the fire escape to.
15/06/2018
Rated 1 out of 5 :
so I stayed here on 14.06.2018. I walk up the the big black front door and with 2 buzzers in it was hard to tell which one worked as they both looked broke. I pressed both of them anyway. 5 minutes later someone answered and.
12/06/2018
Rated 2.5 out of 5 :
Liked: Distance to the centre was perfect
Disliked: Everything! They didn't clean the rooms, the curtains where hanging loose, the lamp was not working, the shower was broken. Its just a really nasty place to be. Very noisy on the street side.
05/06/2018
Rated 2.7 out of 5 :
Liked: Great location
Disliked: Room was overlooking a main road and the glazing was an absolute disaster - windows couldn't be shut properly, so I could hear traffic all night and barely got any sleep as a result - investing in double glazing won't hurt! Hotel entrance was locked shut when I arrived and couldn't get in until I called reception via phone - found that rather bizarre. Again, no one at reception when checking out.
03/06/2018
Rated 2.9 out of 5 :
Liked: Cheap place in a good location for Victoria Park.
Disliked: Cold dribbling shower, Squeaky floor boards and confusing payments.
03/06/2018
Rated 3 out of 5 :
A convenient place near the centre in a quiet neighbourhood. Nice rooms; The one with the bathroom also quite large. Definitely competitive prices to be in London. Clean rooms and freedom of movement make it very interesting.
30/05/2018
Rated 2.9 out of 5 :
Liked: The price and location were good for a 1 night stay in London.
Disliked: The room was on the main road so very noisy but Im a deep sleeper so it didn't bother me too much. The mattress and pillows were very thin. Not a room or establishment youd want to spend a lot of time in.
24/05/2018
Rated 3.8 out of 5 :
Liked: Distance from Bow Road Station and Olympic Stadium. Simple but efficient.
Disliked: Guest did not comment for this item.
22/05/2018
Rated 3.8 out of 5 :
Liked: The stay was good
Disliked: It had no lifts
18/05/2018
Rated 2.9 out of 5 :
Liked: Calm area, good location and friendly staff
Disliked: Basic facilities/breakfast and not very good ventilation
08/05/2018
Rated 2.9 out of 5 :
Liked: Location of hotel. Very convenient for transport. Staff very cooperative and friendly but some were frustrated.
Disliked: Lift not available in hotel. Customer has to shift luggage bags to room on its own. Difficult for customer of 1st and 2nd floor. Room price seems to be higher to what you get.
02/05/2018
Rated 3.8 out of 5 :
Liked: Clean beds, location is excellent near tube and Docklands Light Railway and National Express- transport to Stanted airport stops in from of it
Disliked: Very little room, very old building
29/04/2018
Rated 1 out of 5 :
When booking our one night stay at this hotel I reviewed the hotel and looked at pictures however after staying here and can only say the pictures used must have been from when the hotel first opened our room was on the top floor no.
24/04/2018
Rated 3.6 out of 5 :
Liked: Our flatlet had a kitchenette, we could have done self-catering if we'd realised. Breakfast is entirely self-service. Food and tea/coffee is provided in a communal kitchen.
Disliked: Flatlet was accessible only via the fire escapes - had to cross a small outside courtyard to get there.
03/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/02/2018
Rated 3.4 out of 5 :
Liked: That we had access to the kitchen to make our own meals Thank room was so small
16/02/2018
Rated 2.9 out of 5 :
Liked: The location was convenient for our plans. The head board on the bed was not cleaned properly, the dust was overwhelming. The side lamp on the bedside table was crooked to the point of it being broken. The curtains were not attached to the rail properly, which made the room look a bit scatty. I found a hair in the shower- hygiene wise, I do not think this was acceptable. We didn't feel like this was a good standard of hospitality. I suffer from asthma and I didn't believe it was a safe environment. These rooms need to be double checked by management to ensure the safety and respect of the guests. My partner came downstairs and asked whether it was possible to change rooms due to the amount of dust. The management at the desk at the time handed him a baby wipe, expecting him to clean it! Absolutely horrified at this behaviour, the disrespect and the lack of care by this establishment.
11/02/2018
Rated 3.2 out of 5 :
Liked: Comfortable Bed. Location. Value For Money Room Heating. Toilet Space.
03/01/2018
Rated 3.8 out of 5 :
Liked: Helpful staff!
Disliked: Guest did not comment for this item.
20/12/2017
Rated 2.5 out of 5 :
Liked: Cheap. Staffshower only gave a bit of water pressure and went from scorching to cold very quickly.
23/12/2017
Rated 3 out of 5 :
Very small room but at least clean for the London standard. Me and my sister had some troubles to fit together in the room. And the bathroom was even worst. However for the price it was a good deal and if you need just a place.
18/12/2017
Rated 3.4 out of 5 :
Liked: Nice and quiet. Big bathroom
Disliked: Could do with a bit of tender loving care.
15/12/2017
Rated 2.5 out of 5 :
Liked: Not far from a district line tube station and the mcdonalds for breakfastroomroomkitchenshowerroomrooms, but this was by far the worst I have stayed in.
13/12/2017
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Very noisy
20/11/2017
Rated 2.5 out of 5 :
Liked: Room was quite cosy and warm. There was not much noise from the outside. Wi-Fi was fine. Docklands Light Railway metro is in the building nearby, and tube is 5 minutes walking. Supermarket Tesco is 15 minutes walking.
Disliked: Was unable to get my breakfast, since no one was at the reception from 7 to 8 a. M., and I failed to find the dining room on my own. Very uncomfortable stairs, if you're travelling with huge and heavy luggage (as in my case).
15/11/2017
Rated 3.8 out of 5 :
Liked: Cheap and cheerful
Disliked: No kettle and cups in room
09/11/2017
Rated 1 out of 5 :
Poor conditions of stay and even worse customer service. I had to be in London for a few days and needed somewhere cheap and cheerful - this seemed the best option. I booked well in advance but plans were a little haphazard and I was not.
07/11/2017
Rated 3.8 out of 5 :
Liked: Perfect location - last Tube station in zone 2, i. E. The cheapest transportation zone. Breakfast should be paid but turned out to be free! Lots of fruits, cereal, bread eggs, coffee, milk, tea. Small room but wih clean linen. Hot water, towels changes daily. Price reflects quality which is at least 7.5
Disliked: Hotel is clean but needs renovation. so if you don't mind old fingerprints on window or door frames take it!
06/11/2017
Rated 3.6 out of 5 :
Liked: Bed was very comfortable. Shower nice.
Disliked: Guest did not comment for this item.
02/11/2017
Rated 3.2 out of 5 :
Liked: you get what you pay for its cheap, good location, its clean enough and the staff are friendly. All in all nothing wrong as a place to lay your head for a night just don't expect too much
Disliked: The facilities could definitely use some upgrading, especially the showers. The curtains/blinds don't block out enough light either.
01/11/2017
Rated 3.8 out of 5 :
Liked: Goid value
Disliked: No lift be prepares
17/10/2017
Rated 3.8 out of 5 :
Liked: I liked the location (right next to the station) very much and the facilities around. Clean room, friendly staff, extra hot water. It was perfect for the one night we ve stayed.
Disliked: Small room. I would like more space. I didn t like the extra charge if you pay with the credit card.
15/10/2017
Rated 2.1 out of 5 :
Liked: It was handy for a quick over night stay.
Disliked: The hotel is dated and an absolute hovel.
09/10/2017
Rated 3.8 out of 5 :
Liked: Before our stay we read some negative reviews about the hotel which nearly put us off but we decided to book a room regardless, I decision we never regret. I don't understand where the negative reviews came from, definitely good value for our money
Disliked: The stairs outside were kind of a pain considering we had a pram and two little infants but other than that it was a great experience.
07/10/2017
Rated 2.5 out of 5 :
Liked: It is not an Hotel but a B&B. It provides what it says, but in minimalistic way (the table is a stool, etc)
Disliked: I had no hot water for two days.
04/10/2017
Rated 1 out of 5 :
Arrived and had to ring the bell to get in. We had a room with shared bathroom. To get to the room we had to go out the back of the hotel and up a metal staircase to the ยน. There was three rooms to.
27/09/2017
Rated 3.6 out of 5 :
Liked: The staff were very friendly great location, very close to the tube, tesco close by and a great little caféé called the greedy cow just down the road. Cheap and cheerful, could do with a little renovation but the price and location more than makes up for it.
Disliked: Guest did not comment for this item.
24/09/2017
Rated 3.2 out of 5 :
Liked: Location is paramount. I coiuld connect the West End so easily and shop close by at Westfield in stratford.
Disliked: My room was not cleaned throughout my stay. I had to leave papers, wrappers and shopping boxes everywhere to engage the cleaner when I was checking out.
26/08/2017
Rated 4.6 out of 5 :
Liked: Next to the Docklands Light Railway
Disliked: Guest did not comment for this item.
13/08/2017
Rated 3.4 out of 5 :
Liked: Location
Disliked: Appearance and shared facilities
10/08/2017
Rated 3.4 out of 5 :
Liked: You get lots of cereals and milks, located near to fried chicken shop (open until 12am).
Disliked: Apart from cereals and milks, nothing else is provided. The room is different from the photo, much more smaller. There's no toiletries provided in the shower.
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