Hotel Lily - London
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Customer Reviews For The Hotel Lily


Address: 23-33 Lillie Road, London, England, UK, SW6 1UG
This hotel has averaged a score of 2.5 out of 5 by 4390 past guests
>>>Booking.com (average customer rating 3 out of 5 from 3402 reviews)
>>>Tripadvisor (ranked 1060 of 1129 for Hotels in London and rated 2 out of 5 from 1025 reviews)

01/10/2019
Rated 2.5 out of 5 :
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30/09/2019
Rated 3.6 out of 5 :
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29/09/2019
Rated 3.8 out of 5 :
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29/09/2019
Rated 2.5 out of 5 :
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28/09/2019
Rated 2.5 out of 5 :
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25/09/2019
Rated 3.6 out of 5 :
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24/09/2019
Rated 2.7 out of 5 :
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24/09/2019
Rated 2.5 out of 5 :
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22/09/2019
Rated 3.6 out of 5 :
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20/09/2019
Rated 2.5 out of 5 :
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20/09/2019
Rated 3.6 out of 5 :
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19/09/2019
Rated 3.1 out of 5 :
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19/09/2019
Rated 3.8 out of 5 :
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19/09/2019
Rated 2.5 out of 5 :
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18/09/2019
Rated 3.4 out of 5 :
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16/09/2019
Rated 3.1 out of 5 :
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16/09/2019
Rated 2.7 out of 5 :
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15/09/2019
Rated 3.6 out of 5 :
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14/09/2019
Rated 3.4 out of 5 :
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14/09/2019
Rated 2.7 out of 5 :
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14/09/2019
Rated 3.8 out of 5 :
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11/09/2019
Rated 2.9 out of 5 :
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09/09/2019
Rated 3.6 out of 5 :
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05/09/2019
Rated 2.5 out of 5 :
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05/09/2019
Rated 3.1 out of 5 :
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29/08/2019
Rated 2.9 out of 5 :
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27/08/2019
Rated 3.1 out of 5 :
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23/08/2019
Rated 3.1 out of 5 :
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22/08/2019
Rated 2.9 out of 5 :
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19/08/2019
Rated 3.6 out of 5 :
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19/08/2019
Rated 3.8 out of 5 :
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18/08/2019
Rated 3.1 out of 5 :
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18/08/2019
Rated 3.4 out of 5 :
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18/08/2019
Rated 3.2 out of 5 :
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15/08/2019
Rated 3.1 out of 5 :
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15/08/2019
Rated 2.7 out of 5 :
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13/08/2019
Rated 2.7 out of 5 :
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08/08/2019
Rated 3.4 out of 5 :
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08/08/2019
Rated 2.9 out of 5 :
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08/08/2019
Rated 3.8 out of 5 :
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07/08/2019
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06/08/2019
Rated 3.8 out of 5 :
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05/08/2019
Rated 2.7 out of 5 :
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05/08/2019
Rated 3.1 out of 5 :
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05/08/2019
Rated 2.5 out of 5 :
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05/08/2019
Rated 3.8 out of 5 :
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04/08/2019
Rated 3.4 out of 5 :
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31/07/2019
Rated 3.8 out of 5 :
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30/07/2019
Rated 2.9 out of 5 :
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24/06/2019
Rated 2 out of 5 :
Hotel was filthy. Unsafe lifts with broken panels and exposed wiring. More of a homeless shelter or hostel. Mould present in rooms. Bedbugs presence. Mice often seen. Terribly rude staff. Inedible breakfast served in basement - cold toast & plate waste is reserved. Tiny room. Threadbare carpets with holes. I simply cannot find anything good to say. Read other reviews. This place needs condemning. Environmental health and fire officers called. A disaster waiting to happen. Avoid and go to the homeless shelter, it will be more comfortable and friendlier.
18/06/2019
Rated 2 out of 5 :
The hotel is good for what you pay, the receptionist in the afternoon is very rude and has an inadequate treatment with women, we were a group of friends in London and every time we arrived at the hotel and waited for the elevator or when we left, He used to say inappropriate things, inappropriate gestures and he made sounds mocking us, all very unpleasant, in Poland this never happens with tourists, you have to pay 5 pounds for luggage if you want to leave it there when you check out, close to the station. Subway.
16/06/2019
Rated 3.6 out of 5 :
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13/06/2019
Rated 3.4 out of 5 :
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10/06/2019
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09/06/2019
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05/06/2019
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01/06/2019
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30/05/2019
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28/05/2019
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26/05/2019
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25/05/2019
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24/05/2019
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23/05/2019
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21/05/2019
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20/05/2019
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19/05/2019
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17/05/2019
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13/05/2019
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11/05/2019
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10/05/2019
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09/04/2019
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08/04/2019
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07/04/2019
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04/04/2019
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31/03/2019
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26/03/2019
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15/03/2019
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14/03/2019
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13/03/2019
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11/03/2019
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08/03/2019
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03/03/2019
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27/02/2019
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15/02/2019
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14/02/2019
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09/02/2019
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03/02/2019
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02/02/2019
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30/01/2019
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28/01/2019
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27/01/2019
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26/01/2019
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23/01/2019
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18/01/2019
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13/01/2019
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12/01/2019
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11/01/2019
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01/01/2019
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28/12/2018
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27/12/2018
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25/12/2018
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20/12/2018
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13/12/2018
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12/12/2018
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11/12/2018
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10/12/2018
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09/12/2018
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03/12/2018
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29/11/2018
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27/11/2018
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25/11/2018
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21/11/2018
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20/11/2018
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19/11/2018
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18/11/2018
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16/11/2018
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14/11/2018
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09/11/2018
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08/11/2018
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06/11/2018
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03/11/2018
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02/11/2018
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30/10/2018
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29/10/2018
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26/10/2018
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24/10/2018
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23/10/2018
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22/10/2018
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15/11/2018
Rated 1 out of 5 :
do not book here! dangerous! dishonest! This is the worst hotel I've ever seen. And there is no one in charge. Its so dirty and disgusting. How they operate is illegal. They don't have a duty manager on site who deals with emergencies. In my.
09/11/2018
Rated 1 out of 5 :
I checked in and checked out again within 30 minutes so go to another hotel. Pretty much says it all.condition of everything in the hotel is so terrible that I would consider it a health hazard had I not checked out again. I know.
17/10/2018
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15/10/2018
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11/10/2018
Rated 2.9 out of 5 :
Liked: The staff are polite
Disliked: Nothing
09/10/2018
Rated 3.8 out of 5 :
Liked: Gods location near tube station
Disliked: Guest did not comment for this item.
09/10/2018
Rated 3.6 out of 5 :
Liked: Fast service on breakfast. Great public transport near hotel.
Disliked: Alarm trigerred in the middle of night. Bathroom had mould on the ceiling.
09/10/2018
Rated 3.1 out of 5 :
Liked: Good place and good price.
Disliked: It looks, they don't want to spend any money (repair, new stuff), just how is really important (lamp, curtain, bathroom are 30 years old.). But that is okey for this price. To pay for 1 pound / page for the plan ticket printing (2 pages), I think it's a little ridiculous.
08/10/2018
Rated 3.1 out of 5 :
Liked: Very good location, metro, bus is in 2 minutes' walk, you can be at Victoria in 25-30 minutes. Room is small, but just comfortable for one person. Good television channels, good Wi-Fi. Bathroom is with bathtube. Very comfortable bed and bedclothes. Tasty, freshly made English breakfast, good coffee. Free tea and coffee in the room.
Disliked: My bathroom hadn't been cleaned before my arrival, only fresh towels were provided. The bath seemed to missed when cleaning and the wc was not even flushed after the last guest. Coffee cup was dirty, not cleaned after the last guest. Fire alarm just went off at 00.15 am without any reason. There were some problems with the lift, it sometime didn't work.
07/10/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast could definitely be improved. Very poor quality.
06/10/2018
Rated 2.7 out of 5 :
Liked: The location of hotel is near the tube and bus stops that is all
Disliked: I was shocked because it didn't look as its shown on internet there was not any soups or toothpaste and level of hotel was bad
03/10/2018
Rated 1.4 out of 5 :
Liked: Nothing
Disliked: Check in 2pm. Room not ready until 4. Still tidying. I don't say cleaning because definitely not. Windows didn't close properly. Cold. Very dirty. Pubic hair toilet and bath. Mould on ceiling
02/10/2018
Rated 1.2 out of 5 :
Liked: There was not a single thing I liked about this hotel experience
Disliked: Guest did not comment for this item.
29/09/2018
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Disliked: Room door unlock broken. Facilities did not reflect photos online. Room very shabby in need of renovations. Broken bathroom facilities and general un kept place. Great shame as lovely location.
27/09/2018
Liked: Breakfast is not bad
Disliked: Reception is not welcoming, no deducted baggage storage, old elevator which doesn't even reach the 4th floor, room not clean, found a very Long hair on the bed, charges extra for baggage storage, dust irritates my eyes
26/09/2018
Rated 3.4 out of 5 :
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26/09/2018
Rated 1.6 out of 5 :
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26/09/2018
Rated 3.6 out of 5 :
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26/09/2018
Rated 1 out of 5 :
This place is disgusting! I have never encountered such a disgusting and squalid hotel. Questionable white stains on shower curtains, disgusting stained walls, filthy extractor fans, stinking sheets on bed. ! I am filled with terror and relief as I think about.
25/09/2018
Rated 2.1 out of 5 :
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25/09/2018
Rated 2.9 out of 5 :
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24/09/2018
Rated 1 out of 5 :
This is a sub standard hotel. It is poorly maintained. It is expensive and a big disappointment. Poor facilities and in a state of bad repair with no secure parking. Only positive was the night duty officer/receptionist who was helpful. Find somewhere else.
22/09/2018
Rated 3.4 out of 5 :
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21/09/2018
Rated 2.7 out of 5 :
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21/09/2018
Rated 1.6 out of 5 :
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20/09/2018
Rated 1.2 out of 5 :
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20/09/2018
Rated 2.7 out of 5 :
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20/09/2018
Rated 2.5 out of 5 :
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19/09/2018
Rated 1.2 out of 5 :
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17/09/2018
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17/09/2018
Rated 1 out of 5 :
avoid at AlL cost, Most unaccommodating hotel ever ! I got lock out of my house, I booked a room last night 5 minutes after walking in to check in at 2am ! The hotel stuff told me they couldn't give me a room until.
16/09/2018
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15/09/2018
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14/09/2018
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13/09/2018
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11/09/2018
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09/09/2018
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09/09/2018
Rated 1 out of 5 :
Hotel Lily is without a doubt the filthiest hotel I have ever encountered. The corridors were dirty, with towels all over the floor and bundled up propping open fire doors. The room itself was filthy, a thick layer of dust and dirt on top of.
09/09/2018
Rated 3 out of 5 :
My sister and I were taking part in the Thames bridges trek charity walk and needed a nights stay. Found this ok online. Cheap and cheerful I would say. It was clean and the beds were comfortable. But we had to ask for teabags and toilet rolls for.
07/09/2018
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06/09/2018
Rated 1 out of 5 :
I stayed here on a business trip, I had a single room, the room needs updating and needs to be cleaned and painted all again. There are burn marks in the bed head board from the over head lamps, my kettle has horrible limescale inside,.
05/09/2018
Rated 1 out of 5 :
My partner and I had a last minute event in the local area and needed a cheap place to stay for the night of the event. While the pictures didn't look great, it was just for the one night so were not too fussed about it.
03/09/2018
Rated 1 out of 5 :
Shocking shocking hotel. Normally stay in the Ibis but was booked out so stayed here for about a £10 cheaper. Sockets are hanging off the walls, bathroom tiles cracked and door is badly fitted. The room is dirty and cramped. You hear every noise.
28/08/2018
Rated 3.8 out of 5 :
Liked: Good location with fair breakfast.
Disliked: Room was cleaned neatly, although little too old.
29/08/2018
Rated 1 out of 5 :
I booked 3 double rooms as we were travelling into London for a family event. I booked Hotel Lily as it was close to the event. What A mistake! The 'rooms' were the width of my son square, there was a hole in the wall,.
27/08/2018
Rated 3.8 out of 5 :
Liked: nice location for working at Olympia and getting into London staff friendly good breakfast
Disliked: Nothing
27/08/2018
Rated 2.5 out of 5 :
Liked: The position in south Kensington
Disliked: Cleanliness, size of the room, problematic sink
23/08/2018
Rated 3.4 out of 5 :
Liked: Location to the centre without being too noisy.
Disliked: The rooms are in need of renovation. Toilet seat was loose, so too the mixer tap in the sink. The bathroom was tiny and felt grubby as all the silicone was messy. It just needs an overhaul by an experienced tradesman.
22/08/2018
Rated 3.6 out of 5 :
Liked: Staying in a budget hotel got what I expected. Have stayed here several times, so no surprises. Location can't fault.
Disliked: Guest did not comment for this item.
21/08/2018
Rated 2.7 out of 5 :
Liked: Nothing
Disliked: The fact the hotel room was poor mould on the ceiling in the bathroom and the fact that we had to pay to leave our luggage in the hotel the strainge thing was that we was allowed to leave our luggage there when we arrived as we was early makes no sense no hotel iv stayed in before have made us pay to leave it not happy at all about it
21/08/2018
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff were rude and kept questioning me whenever I was leaving or returning. In a rude way not a genuinely intrigued way. Also knocked on my door the morning of my departure reminding me to be out in an hour. Felt very uncomfortable
20/08/2018
Rated 3.6 out of 5 :
Liked: The room was clean and the beds very comfortable. Breakfast was great and the service matched.
Disliked: The building is very tired and the bathroom was very cramped and dark. The dark shower curtain did not help - perhaps it could be changed to white? Also, I had trouble booking initially and did not receive confirmation that my booking registered. As a result I had 2 bookings and was charged for both - very disappointing.
20/08/2018
Rated 3.4 out of 5 :
Liked: The kitchen and waiting staff were extremely friendly during the morning complimentary breakfast.
Disliked: Some staff were not very engaging. As well as this, the room was quite aged with dirt in certain places that were covered with drapes. The bed mattresses were stained, but were covered with drapes to hide this.
19/08/2018
Rated 5 out of 5 :
Liked: The staff are very friendly and helpful.
Disliked: Guest did not comment for this item.
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