Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.2 out of 5 by 2576 past guests
>>>Booking.com (average customer rating 4 out of 5 from 901 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 50 reviews)
>>>Tripadvisor (ranked 252 of 1065 for hotels in London and rated 4.4 out of 5 from 1625 reviews)

May 2016
Rated 2.5 out of 5 :
I would say that a 5 star rating for this hotel would be over rated. The porter who showed me to my room upon arrival, did not offer to carry any luggage to my room and for some reason decided to use the stairs. The offer of assistance would have been nice, but he did not engage in any conversation. The room itself was reasonable but not exceptional, it lacked the attention to detail that you would expect. In addition an over complicated shower was more of a nuisance that a luxury, the same can be said for the air conditioning. Directly below my bedroom window was a metal foot bridge that crossed part of the embankment, unfortunately this rattled very loudly every time it was crossed. When you add this to the near by heliport you would be lucky to get more than the 4 hours sleep I had. Would not go back and do not recommend.
23/05/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: I got told I had to leave my room 2hours early when I asked for a certain time I then had a phone call and was told I had 15mins to get out before I get charged ?20 They brought me to the wrong room and didn't do any of my requests I arrived on time and they still made me wait in the lobby for 25mins to take me to the wrong room
22/05/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The location of the room (G08) and the view was a bit disappointing for a deluxe room in my opinion. The television in the room was also at a very strange angle making it difficult to see from the bed.
22/05/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: I thought the hotel was not as pictured, the outside was dusty and unkept, the plants were dead. It most certainly was not 5 star. The staff were indifferent and offered a basic level of service. I asked for directions and they didn't know so instead of finding out that was the end of the conversation. I then asked if he could look on line and he did but it was all rather awkward, no smiles, no happy to help. I actually felt I was in a foreign country with a language barrier. There was no mini bar - again never had this in a reputable hotel before. There was no fridge There was no milk, not even dried. There were no snacks in the room other than two packets of crisps, no biscuits with the tea. It was all very value led and certainly not as billed. I would not recommend and I would not stay again.
23/05/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: I got told I had to leave my room 2hours early when I asked for a certain time I then had a phone call and was told I had 15mins to get out before I get charged £20 They brought me to the wrong room and didn't do any of my requests I arrived on time and they still made me wait in the lobby for 25mins to take me to the wrong room
22/05/2016
Rated 5 out of 5 :
I stayed in the Junior Suite for that night. Amazing bath and also very comfortable bed. And also very spacious! Furthermore, the breakfast was second to none especially for someone who had a bit of hangover aha. But yes amazing stay, will be back!
21/05/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: That I had to leave.
19/05/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: A little dusty in areas, such a shame as it was rather noticeable
18/05/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The air conditioning in the room was noisy and could not be turned off so I slept with a pillow over my head. The shower controls were virtually ceased up and the instructions on how to use it was confusing or even wrong. The night light in the room could not be switched off and the television controller did not work.
17/05/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Communication before visiting hotel - I had requested a river view and arrived to find we hadn't been given one. Disappointing - also requested late check out again email was not responded to.
17/05/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The view from our room was of an industrial estate. The spa was tiny and not very well equipped.
16/05/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room (110) was very exposed - had to have the curtains closed constantly. Lights a little confusing to operate.
16/05/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast could be better
14/05/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was only one pair of slippers and the bath robe had a dirty plaster in the pocket - better housekeeping checks
10/05/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Spa facilities were broken (hydropool) Did not get shown how to use anything in spa. People behind the front desk were hesitant to help us out fully because, what we believe, we are a young couple. For example, the people before us got shown to their room and the receptionist even tried to speak their own language (French). However, ours did not. Spoke poor English, very quietly and did not offer to show us to our room at all. Also booked us into a room that was being occupied - we walked in on a laptop and belongings on the desk.
10/05/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
10/05/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Was not made aware of ?50 deposit you had to pay on arrival for your room. Also the hotel is in fact a 20mon walk from Clapham not 10as the advert stated.
10/05/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location out of the way, battersea helipad right next door, helicopters landing from 7am onwards
10/05/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: That our stay was not Longer!
10/05/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room lighting was very dim. Also room was fully visible from street being on first floor so privacy was an issue.
10/05/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Was not made aware of £50 deposit you had to pay on arrival for your room. Also the hotel is in fact a 20mon walk from Clapham not 10as the advert stated.
04/05/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The Hotel seemed dark - dark reception, dark corridors and dark rooms
03/05/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: When we initially checked in, the staff member on reception assumed we were there for 'the party' instead of asking how he could help us. Was not the nicest of greetings! Get there early if you want a river view room. We arrived later and therefore received 'urban' view aka street view, however room was beautiful and very spacious, and on a high note still received a room on the top floor :)
02/05/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The spa was atrocious. I wouldn't even call it a spa. Also smelt damp. The staff woke me up 3 times when I was asleep because apparently there was a problem with the air conditioning. That really annoyed me.
01/05/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The man at the front desk was a little slow.
30/04/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Would of liked our shower problem resolved even asking at reception for this to be fixed (cold water)
29/04/2016
Rated 5 out of 5 :
We stayed in emperor suit on Tuesday' room size is massive with big Jacuzzi with the view if your bed also full river view' check in was so quick, staff are so help full, specially Alex is such a gentleman person'he assist us to the room, restaurant has perfect location by the Thames, overall best stay will definitely come back.
26/04/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Facilities in room broken and spa very small
26/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: No coffee machine. Perhaps a mirror above the desk so I can get ready by the mirror.
26/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bar staff was nice but when we didn't like the drink because it was too strong he re-done them, but we still couldn't drink it. ?30 for 3 drinks that we could not drink and wasted as we would not get a refund. Very disappointed with this. Also had to pay ?15 for continental breakfast? normally that's included or under ?5 so we went out for breakfast.
26/04/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: A bit pricy for what is included.
26/04/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: How confusing the staff were, they were polite but took a Long time to do anything and seemed very confused
26/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bar staff was nice but when we didn't like the drink because it was too strong he re-done them, but we still couldn't drink it. £30 for 3 drinks that we could not drink and wasted as we would not get a refund. Very disappointed with this. Also had to pay £15 for continental breakfast? normally that's included or under £5 so we went out for breakfast.
25/04/2016
Rated 5 out of 5 :
clean rooms, quite spacious rooms, polite staff, excellent view, close to central London but not at London prices. Shuttles service into central London, very pleased with the service delivered by the staff, would recommend to anyone.
24/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The staff on arrival were not very welcoming and a little abrupt. The staff on reception the next morning were more friendly.
24/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Shouldn't have to pay for movies on the television
24/04/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The way one staff member made up his face when my little a ones were crying at dinner made us want to not eat there our waiter was the best though
23/04/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: I cannot think of anything I did not like
22/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The staff could be more helpful There could be a bigger swimming pool
19/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/04/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location, staff not very clear on facilities.
17/04/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Rubbish iron!
17/04/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: My view was the back of the hotel with a few cars and building work. But was not bothered for 1 night stay. Breakfast overpriced so decided not to have it.
14/04/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was on the ground floor, an accessibility room and no potential to change, The original room temp was very high and the suggestion to change it was turn it off and wait 15 minutes in a boiling hot room. I slipped twice on a very slippery tile in the bathroom and one of the ceiling tiles was hanging off. The times for the spa make them practically inaccessible for a business traveller. Really disappointed.
14/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/04/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The restaurant staff gave my partner and I the wrong meals, but we said it was fine and would eat it. After watching us take a few mouth fulls, the clueless staff and the poor trainee lad ran back to our tables and whipped the plates out from underneath us and apologised saying we had someone else's meal. They then proceeded to walk down a few tables and place the meals in front of another couple. To top it off they knew we had eaten parts of the meal and the watched us and brought us clean cutlery. Very poor restaurant service. Also I asked for a Port to come with my cheese board and after the waiting staff asked me about 10 times what port was it arrived. How can a 5* resort have such little product knowledge and poor service skills? I didn't even feel it was worth complaining about at the time of checkout as the staff looked down upon us (I am presuming down to our age, 19&21) even though we were fully paying polite customers. This place has fully put my partner and I off of 5* hotels, better customer service and waiting staff at a premier inn.
13/04/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The pillows were uncomfortable, the hotel was cold, there was only 1 restaurant/eating drinking establishment and the hotel was in the middle of no where and the shuttle service didn't start until 9am.
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