Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.1 out of 5 by 1047 past guests
>>>Booking.com (average customer rating 4 out of 5 from 1005 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 42 reviews)
>>>Tripadvisor (ranked 272 of 1070 for hotels in London and rated 4.3 out of 5 from 1669 reviews)

28/08/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The amount of complimentries ! you get basic coffee and tea in a Travelodge, something a bit more was expected from a 5 *.
27/08/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Air on and light switches did t work
24/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: You had to pay for the movies, water runs everywhere from the shower
23/08/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location just a bit far out to what we thought.
21/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Lighting in room not bright enough. Folding doors extremely hard to close. Called for the shuttle to pick us up at train station, shuttle sent to wrong station. Hotel did pay for the cab we had to take but 15 minute trip turned into an hour and 20 min. Air conditioner noisy. Pointed out problems lot of so sorry but nothing done to correct problems.
21/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Loved it all
20/08/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bath tub was not the best could not drain water efficiently and the taps for the shower could come off when you are opening for the water. The air-conditioning was too noisy at night and you could only breath the fun directly from the bed. So uncomfortable for someone who is sensitive and affected by ac blowing too much. Could have put the ac outlet in a more better place not close to bed:too expensive for the restaurant. Forced to eat 2 course meal to have a discount.
19/08/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Cleanliness standard & restaurant
18/08/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was freezing the a/c wouldn't turn off.
17/08/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Well the spa an stream should stay open until 10pm I think 8pm to early an I think it will be nicer an enjoyable for your money if you booking late
17/08/2016
Rated 4 out of 5 :
Nice location but not easy to get to with public transport Great views if room facing the river Room modern decoration. Good value. Would definitely stay here again, especially if I could get a good rate and do some sightseeing of London town
16/08/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: In my room there was no full length mirror ! No full length wardrobe, And the lighting was bad for doing make up to get ready of an evening.
16/08/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Some of the staff hardly spoke any English
16/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/08/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: The service was poor and I had items taken form my room.
15/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Colour changing ceiling light over the bed didn't work, went down to reception to be told someone would come and sort it out. No one came to room to fix it. Following morning asked again to be told those lights are no Longer used and went on to tell us why. If that's the case these lights should not be in the hotel room description. Things like that really bug me! Was told there was a shuttle bus to the train station when I checked in and told the times. I was not told you had to book in for the shuttle service though.
14/08/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location
11/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Price of mini bar!
09/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/08/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Upon arrival we was challenged with a bill of ¯¿½300 deposit which broke down to ¯¿½50 a room per day this was not in our booking confirmation staff were attentive through our stay but a receptionist under the name Fahad was very very disrespectful he had try charge us extra for things we had already paid for when challenging him on this and showed proof he still denied our claims after a good 10 minute battle he had agreed that everything we used had been paid for but still no apology was made
08/08/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Upon arrival we was challenged with a bill of £300 deposit which broke down to £50 a room per day this was not in our booking confirmation staff were attentive through our stay but a receptionist under the name Fahad was very very disrespectful he had try charge us extra for things we had already paid for when challenging him on this and showed proof he still denied our claims after a good 10 minute battle he had agreed that everything we used had been paid for but still no apology was made
05/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room's lighting is a little dim and the television at an odd angle to the bed making near on impossible to view in comfort with a crick in the neck The restaurant food doesn't have much choice for vegetarians and is limited in its variety. No green vegetables or simple healthy salads, which is a shame.
03/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/08/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Sightly awkward with room being overlooked as on ground floor at front of the hotel, had to have blinds closed the entire time we were in the room.
02/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/08/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Music until very late, very noisy
02/08/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was very nice but expected more especially from a 5* spa hotel. The spa was smaller than imagined. Breakfast on the expensive side so ventured out for a bite to eat.
02/08/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The pool is tiny you cat even do a lap, ac didn't have a heat option. Hard to change settings had to get staff to turn off completely which it then got too hot and wouldn't turn back on. Quite pricey considering it's only in Battersea. ?50 deposit think that's ridiculous.
02/08/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The pool is tiny you cat even do a lap, ac didn't have a heat option. Hard to change settings had to get staff to turn off completely which it then got too hot and wouldn't turn back on. Quite pricey considering it's only in Battersea. £50 deposit think that's ridiculous.
31/07/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location
31/07/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: No free water in the room.
July 2016
Rated 4.2 out of 5 :
Super Hotel with friendly attentive staff, From the main reception to the waiting staff in the restaurant. Nice modern rooms, Super Hotel shame our room had No phone signal in our room on three different networks. The view was disappointing overlooking the back car exit was hopeing for a river view as per the pictures. Overall nice hotel good staff shame about the view and lack of phone signal don't book room 112
30/07/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The only thing that comes to mind is that the operation of the lift could have been explained.
29/07/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/07/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/07/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Didn't like that the bar was not open upstaires when we checked in
21/07/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
21/07/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: We had trouble trying to turn off air-conditioning fan. This was from 11.30pm and still trying at 1am. No staff were answering phone so not a good night's sleep. However upon complaining we were given 25% off bill.
21/07/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/07/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: No tube station nearby but free shuttle to Clapham Junction railway station much appreciated.
20/07/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The view was not great at all, it over looked the lobby and as son as you opened the curtains you could be seen by the restaurant staff, so we had to keep the curtains closed for privacy.
19/07/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The only downside of our stay was when we went for breakfast. We walked to the restaurant and stood in the doorway assuming that we would be greeted by staff and seen to a table. There were 2 staff behind the bar, both of whom looked at use stood there waiting and they just carried on with their argument. Only when I walked right up to the bar and asked if this was the right place for breakfast was I told to go and find a table ! The service was not great, we were simply asked if we wanted a continental or cooked breakfast. Some subsequent guests were offered a menu of the offerings, so we felt that we weren't terribly well informed of the options available. Again, when I asked about cereal and juice, we were told to go and help ourselves. The food was very tasty and extremely well prepared, so full marks to the kitchen staff. The waiting staff however could do with a course in how to handle guests, bothersome though they are !
18/07/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bit dark.
17/07/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room could have had a small sofa. The breakfast ( continental) was very pricey, even given the location.
17/07/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/07/2016
Rated 2 out of 5 :
Certainly not 5 star service. 3* hotel at best. Dark and dismal. Shower handle came off in hand, burns in carpets and not vacuumed before we arrived ! some of the staff need training in courtesy standards. The only saving for this hotel was the gentleman behind the bar who gave exceptional service. Won't be returning.
16/07/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/07/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Noise from outside the appartemnt, the sound proofing was not good. Otherwise perfect.
12/07/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Our room overlooked the courtyard and other rooms, there was blinds but they made the room very dark this is a very small moan.
12/07/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: My room view looking out onto the road rather than the Thames
12/07/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The beds are ridiculously small it's just about fits a 6.1 male let alone a couple in future will be upgrading but the price not worth that so unless it's s deal won't be going because I need a bigger bed n to get that you must upgrade your room
12/07/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: The rooms were very dusty. Also early morning noise as the hotel is near to a helipad
12/07/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
12/07/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/07/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/07/2016
Rated 5 out of 5 :
Visited this restaurant on Saturday night with my boyfriend, we both loved it, the food is outstanding and I can't wait to come back and stay here too! I had the vegetarian Malaysian curry which was delicious and full of flavour, my partner said his steak was the best he's ever tasted. Loved it!
09/07/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Restaurant was mainly Indian. And really expensive. Staff not overly friendly.
09/07/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The distance to the nearest transport link was quite a Long way, certainly not within walking distance. During the busy traffic periods in London it took over half an hour in the hotel shuttle bus to get to Clapham Common underground station. Taxi's from the centre of London to the hotel were always over ?25.
09/07/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The distance to the nearest transport link was quite a Long way, certainly not within walking distance. During the busy traffic periods in London it took over half an hour in the hotel shuttle bus to get to Clapham Common underground station. Taxi's from the centre of London to the hotel were always over £25.
07/07/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bed was extremely uncomfortable and the carpet on our landing was very dirty due to the building work taking place. It's also very unsightly the way in which you can see the contents of the residence properties through the balcony windows. The property looks like a block of flats rather than a 4 star luxury hotel
07/07/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Rooms were noisy from outside noise - we were over reception area. Noise from heliport not as controlled as a neighboring hotel we used previously. Didn't consider it 5 star. Some surfaces in room were dusty, didn't think it was as clean as it should be. Breakfast confusing as to what you can and cannot have and poor choice on continental. Having to walk outside to separate breakfast area not great. Floor in dining room needs attention; looking very shabby and worn. Hotel overall too dark and rooms cannot be made bright with in room lighting. Restaurant staff friendly.
06/07/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/07/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff unfriendly verging on rude. Wanted p copy of driving license and pre authourisation of credit card before I had even signed to check in location is within an industrial park.25 minutes walk from batersea park various lights in room and corridors not working, shower dripping all the time, d©cor in room marked and edge of carpet frayed kept awake all of Saturday night due to function with incredibly loud music and people, complained to reception at 0135hrs but our Sunday event was ruined due to tiredness. On checking out was told, "sorry nothing I could do about that" "taxi's" no plates or badges so didn't use. Hotel and staff were very oprresive, to top it off we were told to use the back entrance all thetime, walking through stench of bins and bottles. Definitely not the 5 star rating, or what we are used to as a 5 star. Absolute rubbish ?500 wasted, they even asked me for pin number of card, without showing us bill, and then gave us bill for wrong room having just returned from brazil on a 5 star trip, this is not a good experience or what I would have expected. Rubbish. Avoid
05/07/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/07/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff unfriendly verging on rude. Wanted p copy of driving license and pre authourisation of credit card before I had even signed to check in location is within an industrial park.25 minutes walk from batersea park various lights in room and corridors not working, shower dripping all the time, d?cor in room marked and edge of carpet frayed kept awake all of Saturday night due to function with incredibly loud music and people, complained to reception at 0135hrs but our Sunday event was ruined due to tiredness. On checking out was told, "sorry nothing I could do about that" "taxi's" no plates or badges so didn't use. Hotel and staff were very oprresive, to top it off we were told to use the back entrance all thetime, walking through stench of bins and bottles. Definitely not the 5 star rating, or what we are used to as a 5 star. Absolute rubbish £500 wasted, they even asked me for pin number of card, without showing us bill, and then gave us bill for wrong room having just returned from brazil on a 5 star trip, this is not a good experience or what I would have expected. Rubbish. Avoid
03/07/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Difficulty with A/C
30/06/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
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