Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.2 out of 5 by 2883 past guests
>>>Booking.com (average customer rating 4 out of 5 from 1121 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 36 reviews)
>>>Tripadvisor (ranked 274 of 1078 for hotels in London and rated 4.3 out of 5 from 1726 reviews)

08/12/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast is not nice at all
07/12/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/12/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Paying for the car park, didn't like looking out of the window and seeing all the crap in the other apartment rooms windows. Would have loved a river view.
04/12/2016
Rated out of 5 :
Would definitely recommend staying here - I was shown around all the different suites (from cheapest to most expensive) before I booked and they're all so beautiful - I especially love the suite that has the bedroom and glass wall into the bathroom that has a view.
04/12/2016
Rated out of 5 :
Hotel Rafayel is the place to be! Lovely staff, Mr Latif is such a lovely owner! They make your whole experience unique and very special! I am a frequent visitor and each time I've visited or stayed at the hotel it's always been an amazing experience! The rooms there are so clean and spacious, the bar and restaurant is beautiful with.
03/12/2016
Rated out of 5 :
Unfortunately it was only for one night but the stay was very pleasant. The members of staff were very helpful, the room was clean, spacious and had the most comfortable bed I slept in a very Long time. There is a taxi company right in the lobby which we found very handy as we did not want to drive.
02/12/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The opening times of the spa - it is too late so I didn't get to use the facilities.
02/12/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Price has jumped up
30/11/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/11/2016
Rated out of 5 :
I was lucky enough to celebrate my 18th birthday here in the Emperor suit, and it certainly exceeded my expectations! the staff made sure all of my needs were met without question and I can easily say this is the best hotel I have been to so far and I will definitely be returning! :)
29/11/2016
Rated out of 5 :
Value for money then stay at Rafayel Hotel and Spa. A joyfull relaxing place at river Thames Bank with nice comfortable rooms large and relaxing comfort I can call it luxury way and service at top level. What can be more relaxing in a buzy city as London to find a great hotel to feel like a kingp
28/11/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/11/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Beds were not as pristine as you would sometimes get in other hotels. Mini bar prices are tear-inducing, the hotel room phone connection was not the best either
26/11/2016
Rated 1.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
November 2016
Rated 4.2 out of 5 :
Very helpful staff, comfortable room. Very impressed with the free transfers
November 2016
Rated 4.2 out of 5 :
Lovely hotel but lacked some 5 star parts. When we arrived in our car at about 7 pm Friday there was no valet to take our car so we had to leave it parked in from of reception doors until the receptionist seen too us. The room was very nice and big but all seems a little tired, scruffy carpet and duck tape on edge of lift floor. I would stay there again as we had a good deal on a suit, but it certainly is a bit short of what you would expect for a London 5 star. More of a spainish 5 star.
27/11/2016
Rated out of 5 :
This hotel really goes above and beyond for each and every guest. I recently spent two nights there for a birthday celebration, and was overwhelmed with the amount of attention to detail they displayed. Great service! Great price! Great food! Would definitely recommend!
27/11/2016
Rated out of 5 :
Excellent food quality, variety and taste. Curries from south east Asia prepared with finesse keeping the aromas subtle yet the taste powerful. Highly recommend the international menu. Would go again.
25/11/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
23/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Menu for breakfast was complicated, overall food was nice besides the hash browns
20/11/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Slightly cold room
18/11/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Air conditioning controlled externally.
17/11/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: I would say that this hotel is like a fake Luis Vuitton Bag. It might look from distance the real deal but. The closer you look, the more it is evident why you pay a cheap price for it. Everything is done with equipment that looks potentially good but is cheap, installed badly, and it is terribly poor maintained. There were broken things everywhere in our room (shower not working, bedside lights half hanging, electricity sockets that pulls out of the walls, end much much more, I just gave up in looking around) We where in the new built part of the hotel in a superior room. The rooms where also not clean enough if compared to any above 3 stars hotel I stayed in, just forget about a 5 stars. And I do travel a lot and have been to plenty of 4 and 5 stars in my life. It is a huge shame because the room with some tender loving care could be very nice. The staff is nice and you could see that they have no much power in what is going on and really not sure what to say rather than apologise. Spend some money to put it right, tight owners of this hotel, please!
16/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was smelly.
14/11/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/11/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Lights and shower
10/11/2016
Rated 5 out of 5 :
It was pleasure staying with Rafayel. Their rooms are pretty big and awesome. We see owner himself assisting guests personally which is really wow. Nice view, great ambiance and good food. I recommend one to stay with them and have great experience. Thanks
09/11/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The lighting in the rooms and especially the bathroom was very dim. Almost impossible for trying to apply make up. This would put me off staying there again.
09/11/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
09/11/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The spa could be bigger. And would be nice to have towels for use in the spa. Also ice water and fresh fruit would be a nice touch
08/11/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Lighting was awful in the bedrooms and bathroom
07/11/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bad lighting in room no mirror to get ready with make up also no electrical point in front of mirror for hair dryer
07/11/2016
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bedroom wall had mould on it! deffonetly not a 5 star. More like 3.5 star! the spa was dirty in the Jacuzzi and it was cold! I moved rooms due to the mould on the wall and television turning off by itself and R rrally he room just being very tired around the edges. Not luxary like a 5 star hotel should be. When I moved rooms no one helped me with my luggage and no one took my luggage to my room on arrival. I had room service and my mood arrived with tin foil around it!
07/11/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The milk in the mini bar was out off date
05/11/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/11/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was not a plug for hair straightener close to the mirror in the bathroom
04/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location for me was not perfect but everything else was
03/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing we didn't like
03/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Has a option for quiet room which was great
02/11/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: 1. Car parking was ?15 per night. 2. Iphone 7 audio wouldn't work with their audio connection
01/11/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/11/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: 1. Car parking was £15 per night. 2. Iphone 7 audio wouldn't work with their audio connection
01/11/2016
Rated 5 out of 5 :
Brilliant value for money, lovely, clean hotel with everything you need and brilliant customer service would highly recommend this hotel. Right next to the river including a helipad and a brilliant view
October 2016
Rated 3.3 out of 5 :
At ?369 per night I would have expected to have breakfast included - I was aware it was not but at that price I would have expected it. In addition no complimentary water whatsoever in the room - I have stayed at far more expensive hotels and all have complimentary water. The room also did not have power points near mirrors which was a no go fro my wife. Room was excellent otherwise.
29/10/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The spa was very small too compact
28/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: No got a bad word to say
October 2016
Rated 3.3 out of 5 :
At 369 per night I would have expected to have breakfast included - I was aware it was not but at that price I would have expected it. In addition no complimentary water whatsoever in the room - I have stayed at far more expensive hotels and all have complimentary water. The room also did not have power points near mirrors which was a no go fro my wife. Room was excellent otherwise.
26/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Felt room itself was quite basic
25/10/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Unfortunately, the hotel is situated in a undesirable council estate and the area is spoilt by the smell and look of poverty. The room smelt of marijuana. Safe was not working although we told staff several times about the problem. In the end, we had to take our personal belongings with us when we went out for duration of our stay.
24/10/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Can't say a bad word was great
23/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Absolutely nothing
23/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
23/10/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Not at all a 5* hotel. Free shuttle service is unreliable. Shower kept going from hot to cold. Irons in room arent steam irons so are useless. Awful location and rooms look out onto builders yards. Would not recommend.
22/10/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The air con would only go up to 24, and felt like it was blowing cold air- I felt cold In my room at times (room 201) The fridge in the room was fully loaded with things I could buy, rather than being any use to me for anything I wanted to refrigerate.
22/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Distance from the nearest rail/tube station
21/10/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: It's a little out of the way and a nightmare commuting into London in the morning
20/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff did not control aggressive guests
20/10/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Was "upgraded" to apartment which was not buce at all! They showed us another apartment (one of their best apparently) it was not impressive the bed was a standard double in all apartments even though we paid extra for a king bed) it seemed like the staff did not want to give the room we paid for as they kept showing us all other available apartments not impressed when it's late at night and just wanting to check in and sleep! Eventually got to our original room which was hooked after of lugging around our luggage. Got to the room had to pay for bottled water (usually free in most hotels). Television was very old could not plug in usb Bathroom was for disabled people (did not request this). Dust on the table tops. Breakfast is usually included when executive rooms are booked we were unable to have breakfast even though breakfast was confirmed the night of check in. Overall will never recommend this to anyone consider a 5 star hotel I would degrade this to a 3.
19/10/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was a bit musty.
17/10/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/10/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: No bath Spa was very small no pool Room was overlooked
16/10/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The apartment I was okay but dated and worn. For example some lights didn't work, the carpet had worn patches, the bin lid didn't open when you pressed it, there was a manual for a coffee machine but no coffee machine, inside of cupboard had loose panels, the television didn't have very many channels (e. G. No BBC One). The (non-smoking) rooms smelt of cigarette smoke). Whilst housekeeping came daily to replace towels, they never made the bed (I stayed 3 nights). There was no shower cap and a very limited mini-bar which seemed a bit strange for a 4 star hotel. Overall it was okay but it didn't look anything like the room photos on the website. I shared all this with the staff when checking out and they said that using the next door apartments is a new thing they are testing and that the normal hotel rooms look like the website - in which case I would suggest you make sure you are in the hotel bit and not the apartment bit.
15/10/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Not close to tube
15/10/2016
Rated 5 out of 5 :
Stayed here two weeks ago for one night. Amazing suite! Amazing service! Spa area and treatment was very relaxing. Staff were extremely helpful too. Thank you for everything. I really do not have a bad word to say.
14/10/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Problems in the shower, it alternated between hot and cold in room G02
13/10/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
11/10/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Should not have to ask for what is advertised. Be nice to have a full size pool. Location good for us, but not for all. Espresso tabs should be free in a decent hotel. Charging a pound seems petty.
11/10/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff attitude extremely poor (not all, but most). Deposit charged on arrival 'in case you charge anything to the room' - as well as payment in full on arrival. Long walk to nearest train / tube. Hair dryer supplied won't reach mirror- so, ladies, you won't be able to dry your hair. No power points within reach of the bed (and no bedside clock). Rooms extremely dark, very poor lighting.
10/10/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was no instructor in the gym, plus some of gym facilities were out of order.
08/10/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Dirty shower, empty crisps packet
08/10/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: More weight lifting equipment
07/10/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The location is a bit of a pain - 15 minutes walk to Clapham Junction. They do have a shuttle bus every 30mins though
06/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bed was very hard and uncomfortable.
09/10/2016
Rated 5 out of 5 :
Just checked out from this hotel, had an amazing weekend. We had suite 207, corner panoramic view of the river with floor to ceiling windows. Big bath with television in the wall, comfortable bed, friendly staff. Would definitely recommend for anyone looking for a wow room at a great price.
04/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Several lights didn't work so room very dark.
04/10/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Helicopters
04/10/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The check in experience was awkward
03/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The annoying ?50 refund you have to wait for all because I booked via the website Didn't get the room I had requested.
02/10/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location could have been a little closer to underground fir our preference. But they do run a shuttle bus to it for advanced requests We checked that breakfast was included before eating in the morning and later found out it was not, and were charged for this
03/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The annoying £50 refund you have to wait for all because I booked via the website Didn't get the room I had requested.
30/09/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing had to to do with them. Only the helicopter landing area is next to the hotel, which causes a lot of noise, Otherwise everything was perfect.
29/09/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room temperature control, view from room was not inviting
29/09/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bar in restaurant has no draught beer and menu is limited of you don't like Asian cuisine
29/09/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/09/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was not ready in time so just left us in the reception
27/09/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/09/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Ground floor room overlooking main entrance. Not these most convenient location for a late night check- in.
26/09/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: I wouldn't say it was a 5 star hotel but a very good 4 Star
26/09/2016
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/09/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The only problem I had was it not being close to a tube stop. So got taxi from closest tube.
24/09/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The reception desk is under staffed and cluttered. My partner and I, who are both very tall, were put in the room with 'accessible features' (the disabled access room) without being informed. The sink is roughly at knee height, there is no shelf to put any toiletries unless you want to lean over the toilet, and the toilet itself is so close to the sink that our Long legs could barely squeeze in! The shower had weird, tacky stickers on the floor and the disabled handles inside it were covered in grime. Sorry - just not good enough for 5 star!
24/09/2016
Rated 5 out of 5 :
Most definitely one of the best hotels I've ever stayed in, excellent staff very helpful. The location and view is beautiful no complaints whatsoever. You can go as a family or with friends the environment will suit everyone The prices are very reasonable compared to others in London hope to go back and stay son.
22/09/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/09/2016
Rated 4 out of 5 :
Lovely hotel, good location just outside London. Only a 10 minute walk from Clapham junction. Room 123 - Lovely views, right on the waterfront. Difficult access to shower as glass shower door has been fitted wrong way around.
19/09/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/09/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: First of all, when we arrived late the reception guy gives us an apartment flat which is not what we booked for and it was under the average as well, so we returned to him and asked for our hotel room which we had booked through the website and we found that the room has been taking by other people so they upgraded our room from the Deluxe Double Room to the Junior Suite which is much better than the ugly apartment. Secondly, because we did not accept the apartment they give us a room in the ground floor with ugly view actually their is not any view a all. Thirdly, the staffs were unhelpful as we called them many time and they keep saying we are coming and no one comes! until we went to them in the reception! Fourthly, the air condition was on all the time we tried many times to turn it off but it did not as their was a problem with their system. Finally, the spa was close. Only the gym and swimming pool are open while the other parts are close because the staffs are off that day !
15/09/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Even with the discount we thought that the restaurant was overpriced. However we found a lovely restaurant nearby.
15/09/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Air conditioning was not very effective.
15/09/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Poor reception services. Also room next to helicopter landing pad. Very noisy. Showers in changing rooms not working. Reception forgot to give room card. Went back down to collect and she was not too bothered.
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