Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.2 out of 5 by 2535 past guests
>>>Booking.com (average customer rating 4 out of 5 from 871 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 50 reviews)
>>>Tripadvisor (ranked 253 of 1064 for hotels in London and rated 4.4 out of 5 from 1614 reviews)

02/05/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The spa was atrocious. I wouldn't even call it a spa. Also smelt damp. The staff woke me up 3 times when I was asleep because apparently there was a problem with the air conditioning. That really annoyed me.
01/05/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The man at the front desk was a little slow.
30/04/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Would of liked our shower problem resolved even asking at reception for this to be fixed (cold water)
29/04/2016
Rated 5 out of 5 :
We stayed in emperor suit on Tuesday' room size is massive with big Jacuzzi with the view if your bed also full river view' check in was so quick, staff are so help full, specially Alex is such a gentleman person'he assist us to the room, restaurant has perfect location by the Thames, overall best stay will definitely come back.
26/04/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Facilities in room broken and spa very small
26/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: No coffee machine. Perhaps a mirror above the desk so I can get ready by the mirror.
26/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bar staff was nice but when we didn't like the drink because it was too strong he re-done them, but we still couldn't drink it. ?30 for 3 drinks that we could not drink and wasted as we would not get a refund. Very disappointed with this. Also had to pay ?15 for continental breakfast? normally that's included or under ?5 so we went out for breakfast.
26/04/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: A bit pricy for what is included.
26/04/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: How confusing the staff were, they were polite but took a Long time to do anything and seemed very confused
26/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bar staff was nice but when we didn't like the drink because it was too strong he re-done them, but we still couldn't drink it. £30 for 3 drinks that we could not drink and wasted as we would not get a refund. Very disappointed with this. Also had to pay £15 for continental breakfast? normally that's included or under £5 so we went out for breakfast.
25/04/2016
Rated 5 out of 5 :
clean rooms, quite spacious rooms, polite staff, excellent view, close to central London but not at London prices. Shuttles service into central London, very pleased with the service delivered by the staff, would recommend to anyone.
24/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The staff on arrival were not very welcoming and a little abrupt. The staff on reception the next morning were more friendly.
24/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Shouldn't have to pay for movies on the television
24/04/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The way one staff member made up his face when my little a ones were crying at dinner made us want to not eat there our waiter was the best though
23/04/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: I cannot think of anything I did not like
22/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The staff could be more helpful There could be a bigger swimming pool
19/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/04/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location, staff not very clear on facilities.
17/04/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Rubbish iron!
17/04/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: My view was the back of the hotel with a few cars and building work. But was not bothered for 1 night stay. Breakfast overpriced so decided not to have it.
14/04/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was on the ground floor, an accessibility room and no potential to change, The original room temp was very high and the suggestion to change it was turn it off and wait 15 minutes in a boiling hot room. I slipped twice on a very slippery tile in the bathroom and one of the ceiling tiles was hanging off. The times for the spa make them practically inaccessible for a business traveller. Really disappointed.
14/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/04/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The restaurant staff gave my partner and I the wrong meals, but we said it was fine and would eat it. After watching us take a few mouth fulls, the clueless staff and the poor trainee lad ran back to our tables and whipped the plates out from underneath us and apologised saying we had someone else's meal. They then proceeded to walk down a few tables and place the meals in front of another couple. To top it off they knew we had eaten parts of the meal and the watched us and brought us clean cutlery. Very poor restaurant service. Also I asked for a Port to come with my cheese board and after the waiting staff asked me about 10 times what port was it arrived. How can a 5* resort have such little product knowledge and poor service skills? I didn't even feel it was worth complaining about at the time of checkout as the staff looked down upon us (I am presuming down to our age, 19&21) even though we were fully paying polite customers. This place has fully put my partner and I off of 5* hotels, better customer service and waiting staff at a premier inn.
13/04/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The pillows were uncomfortable, the hotel was cold, there was only 1 restaurant/eating drinking establishment and the hotel was in the middle of no where and the shuttle service didn't start until 9am.
12/04/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Long wait for room to be ready even though we arrived at check in time, a few hairs found in bathroom.confusion over times for me and my wife.
12/04/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The water in shower in the evening was at best warm when I really wanted a hot shower. I discussed this with Reception and told them that as I had already had a lukewarm shower there was no point in sorting out anything in the evening as didn't want to be disturbed in room at that point however was re-assured that in the morning when I would be showering that there would be hot water. The morning came I went to have my shower and to my dismay there was again no hot water only lukewarm. At check out I advised the reception desk what had been relayed to the night team and the lack of hot water in the morning. The colleague at reception apologised and advised that they "would do something for me" on my next visit to the hotel. I was still charged the full room rental amount even though the lack of hot water was woeful. I would like to ask the owner/manager of this hotel whether he would return on service like this?
12/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/04/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location no hot water
10/04/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The attitude of the cleaning staff. There was a little dust on the drawers and the curtains didn't shut properly. There was also no soap and everything was nailed to the wall. The staff could do with smiling a bit more they did look very miserable.
10/04/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking should be free. Spa should be available until 22 pm. At least.
09/04/2016
Rated 3 out of 5 :
Stayed here before and it was really good, last stay I booked a different room accidentally and didn't like it at all, the different room names on the website and other sites is what is confusing. The Yangte room was neat but just not comfortable.
05/04/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Squeaky floor in room, pubic hair left in Bath, food over priced and little portion.
04/04/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was only one problem with this hotel the room we were staying in was a premier deluxe room which was situated above the bar so the music kept us up until 2am when it stopped.
02/04/2016
Rated 5 out of 5 :
Excellent 5* hotel. Excellent food. All staff from cleaning to restaurant staff always polite and happy to help. Bedrooms immaculate, powerful shower and comfortable bed. Spoilt this visit bath as well as shower with a television over bath. Iqbal Latif a true gentleman. Thank you for your hospitality.
31/03/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Couldent fault a thing
31/03/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Was not a proper swimming pool only a really freezing hydrotherapy pool.
March 2016
Rated 3.3 out of 5 :
Required payment for the room in full by credit card plus ?50 deposit on arrival most annoying as we only use debit cards and this was not in anyway highlighted on the booking info. Staff not overly helpful in this situation we ended up having to go and draw cash from the machine. I have never come across this before and wouldn't stay at this hotel again due to it. I expect to pay when I leave and am satisfied with the accommodation and service provided.
March 2016
Rated 4.2 out of 5 :
Great service, fabulous room, wonderful urban views towards battersea. They even take you to the tube station too. Will definitely be returning.
30/03/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing !
29/03/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The mini bar was very expensive!
27/03/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The Emperor suite was not very impressive. It was less spacious and comfortable than the Nile room. The only thing that was an upgrade was the Jacuzzi which was slightly bigger than the one in the Nile room.
25/03/2016
Rated 1.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: This is a hotel run by people who don't know what they are doing. Sorry but it was that bad. The decor is garish and tacky. The room - a junior suite - overlooked the side of the hotel, with a glimpse of the river one way (if you overlook a dump of building materials), and over a builders' merchants the other. See pictures. The first impression was not good - why did I have to produce photo id when checking in? Apparently it is "Company policy". The two huge massage chairs which greeted us outside then list on our floor had scrappy "out of order" signs on them. Why have them there? The room layout was bizarre. We had a junior suite, so you enter a large hallway where the wardrobes are, then turn a corner to find a huge bed occupying most of the space in the bedroom area. To get past this and into the rear lounge area, you had to contort yourself past the end of the bed whilst avoiding the eye level hazard of the television which was affixed to the wall. We didn't bother to use the lounge as it was at the back of the suite, with no windows, and just a one hideous brocade sofa and a six seat dining table. I think the room was design to be the other way round - the lounge should have face the windows and the rear part should have been the bedroom. Presumably the current operators think that guests will prefer to have a view of the building site from the comfort of their bed whilst giving the occupants of the flats opposite an entertaining (or otherwise) view through straight on to the bed through the floor to ceiling window. The bathrooms was huge. The Jacuzzi bath was good, the shower was a complete joke. Loads of jets at every angle, controlled by one tap which was impossible to regulate. It was hilarious, absolutely impossible to not completely soak the floor whilst trying to work out how to just take a shower. The "spa" was a joke. Poky, scruffy and crowded.
24/03/2016
Rated 4.4 out of 5 :
Liked: Friendly welcome, great room, well-equipped and quiet. Comfortable bed and an awesome shower - what more could you ask for! And a reasonable price for London. Would definitely stay here again.
Disliked: Guest did not comment for this item.
24/03/2016
Rated 4.8 out of 5 :
Liked: Staff were very helpful, the bedroom comfortable and the free shuttle service to Clapham Junction is a nice touch. I was only there for one night so I can't comment on the spa or gym. The free Wi-Fi works very well in the rooms, simply find the network and select it. No need to log in with a Long winded process!
Disliked: Guest did not comment for this item.
22/03/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location
22/03/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Decor is a little dated. The bar/restaurant is too expensive and dated.
23/03/2016
Rated 5 out of 5 :
The receptionist was very professional. The room was very clean. The meal is definitely in my top 5. The bar man was chatty. He knew his wines and they had a range of different beers. Great experience. The restaurant had a great feeling and a relaxing touch about it
19/03/2016
Rated 5 out of 5 :
Liked: Staff were very welcoming, room was spotless and bar staff were fun and friendly! Would recommend and would definitely stay there again.
Disliked: Guest did not comment for this item.
19/03/2016
Rated 5 out of 5 :
Liked: Beautiful view of the river, very comfortable bed. We ate in the restaurant beside the river and the staff were friendly, helpful and polite. We got the bus from Victoria station which stopped right outside the hotel. Would stay again.
Disliked: Guest did not comment for this item.
18/03/2016
Rated 1.2 out of 5 :
Liked: One of the managers were supported us.
Disliked: Guest did not comment for this item.
17/03/2016
Rated 4.8 out of 5 :
Liked: The views were great the rooms are good
Disliked: Guest did not comment for this item.
17/03/2016
Rated 2.9 out of 5 :
Liked: Location.cooked breakfast
Disliked: Guest did not comment for this item.
16/03/2016
Rated 5 out of 5 :
Very clean and nice atmosphere. If you want to go to the spa you need to book it weeks in advance. The entrance is hard to find. Rooms are larger than a lot of London hotels. The staff is friendly and helpful. I would stay here again. The location is quite good as well.
12/03/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bed was awful! We stayed in one of the apartments and the bed was so hard and uncomfortable. Also they said we had been upgraded to an apartment however the apartment was not very clean at all and I have a feeling the hotel room in the hotel side would've been a lot more comfortable and clean.
09/03/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was dirt in the bath upon arrival, gap in the bed which made it hard to sleep, lift jammed when we were in it
08/03/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
05/03/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Reception staff are quite abrupt even though they weren't very busy. The spa is very small and packed at peak times. We got his on an offer, if we hadn't it would've been hideously over priced for the quality of service.
01/03/2016
Rated 4.6 out of 5 :
Liked: Everything, literally everything.
Disliked: Guest did not comment for this item.
25/02/2016
Rated 4.4 out of 5 :
Liked: lovely hotel and staff
Disliked: A small double bed in room, very expensive food options for room service
25/02/2016
Rated 4.4 out of 5 :
Liked: I liked the spa and the shower in the room was amazing
Disliked: Not near tube however found out bus service was good. Also there was a free shuttle service to Clapham junction
25/02/2016
Rated 3.8 out of 5 :
Liked: The view of the room
Disliked: Guest did not comment for this item.
25/02/2016
Rated 3.4 out of 5 :
Liked: I liked the fact there was a television in the bathroom and the speakers playing in the bathroom as well.
Disliked: I was in the Thames room, but the bed was not in proportion with the television so it was not really relaxed
24/02/2016
Rated 3.4 out of 5 :
Liked: The gym was free and the Jacuzzi was nice
Disliked: The room was boiling when we arrived and the air con was so loud we couldn't sleep, additionally we found a cigarette but on the floor
23/02/2016
Rated 5 out of 5 :
Liked: Nice big room, beautiful hotel, friendly staff
Disliked: Spa could've been open later
23/02/2016
Rated 4.4 out of 5 :
Liked: Spa area size of room and comfort lovely staff
Disliked: Carpet slightly worn in bedroom
23/02/2016
Rated 4.2 out of 5 :
Liked: Great rate for room and car. Very large stylish room with massive comfortable bed and a stunning bathroom. Nice food in restaurant not bad at 1/2 price offer for guests. Lots of tea, coffee and milk in room. Free shuttle service to Clapham Common and Junction. Bus stop just outside to Chelsea and Victoria.
Disliked: Service in restaurant pretty off-hand although reception staff were quite helpful. First room we were given looked directly into reception! Would have meant blinds down all the time. Air conditioning hard to control - I feel the cold so it was ok for me but a 'normal' person would have expired from the heat.
23/02/2016
Rated 4.2 out of 5 :
Liked: The room (emperor suite) was Amazing! The view was 100%.
Disliked: How the deposit works, how there's no complementary breakfasts with the suites. And the televisions not working well.
24/02/2016
Rated 3 out of 5 :
Good parking, otherwise a poor hotel in need of updating and cleaning. Terrible service and a poor attitude of reception staff, breakfast was very slow and poor. Lunch was same and well overpriced for a very bitty steak sandwich!
17/02/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: When arriving for check in, staff did not give us information on how to use facilities in the room. Staff took us to the room and left straight away. The bed lights were not working and the hot water was not working. Other than that everything else was great
16/02/2016
Rated 4.6 out of 5 :
Liked: The spa
Disliked: Location
16/02/2016
Rated 4.4 out of 5 :
Liked: The lovely room, great staff members. Clean room.
Disliked: Inconsistency temp of Jacuzzi/ hot tub. Rude staff at Hotel restaurant the Banyan.constant laundry bags left in hallways of hotel, which even though I stepped over one a string from the bag wrapped round my ankle causing me to fall. Told reception & they did nothing. Nowhere at all to park on side roads, & hotel parking prices are extortionate.
16/02/2016
Rated 4.4 out of 5 :
Liked: Speakers in ceiling were a really great added feature! Very nice bathroom and shower facilities. Good television with movies and music channels to choose from. The layout of of the room was fantastic with a lot of space.
Disliked: The view of quite a busy road in the day and the night. The location is quite hard to get to until we discovered the free shuttle service once arriving at the hotel. Although the shuttle service was late numerous times.
15/02/2016
Rated 4.6 out of 5 :
Liked: I loved the location and the decor. The staff were very helpful and friendly any problems we had got sorted straight away I would definitely recommend!
Disliked: The only thing was the spa was a bit too small. We had to wait for the facilities. The Jacuzzi only could have 3 people in at a time.
15/02/2016
Rated 3.2 out of 5 :
Liked: Room was nice, modern but starting to look tired.
Disliked: No hot water for the shower in the morning. Manager refunded £30 for the inconvenience. You get charged for everything! Not even a free biscuit with your tea! £2.50 for a packet of crisps?! Heating didn't work, system needs updating.
14/02/2016
Rated 4.0 out of 5 :
Liked: The view was amazing. The room was set up nicely.
Disliked: Loud music played until late Head board had hand prints on it Towels were rough Dressing gown had a smell to it
14/02/2016
Rated 2.9 out of 5 :
Liked: Check in was good. Hotel looks nice inside
Disliked: No bath. Was told room was upgraded to having a view but was overlooking the hotel entrance. Breakfast was cold and way overpriced. Spa was oversold. Restaurant food was also overpriced. Room was very clean but shower had very poor pressure and gadgets that didn't properly work.
13/02/2016
Rated 4.2 out of 5 :
Liked: Loved the room space and the bathroom
Disliked: Guest did not comment for this item.
12/02/2016
Rated 3.8 out of 5 :
Liked: Reception staff were lovely, the place was clean and comfortable
Disliked: The television was on when I entered the room with all its features, Then when I turned it on later it was a coloured scrambled screen so could not use it. Also didn't have a good experience at Breakfast
11/02/2016
Rated 4.2 out of 5 :
Liked: comfortable bed
Disliked: No tooth paste
10/02/2016
Rated 5 out of 5 :
I had an amazing stay at Rafayel. The staff was very accommodating. The spa was awesome. The rooms were very comfortable and the over all vibe of the establishment was warm and peaceful. I will definitely return!
09/02/2016
Rated 3.6 out of 5 :
Liked: The rooms were really lovely, big and the staff were very friendly. The breakfast in our room was an extra bonus for an extra small amount.
Disliked: The only downside was not having a bath tub in the bathroom.
09/02/2016
Rated 2.3 out of 5 :
Liked: Party going on all night in the corridor outside our room. Very noisy and gave us no chance to sleep
Disliked: The lighting in the room and bathroom were terrible. Not enough light to shave or do make up. Not even enough light to read in bed.
07/02/2016
Rated 5 out of 5 :
Liked: Great location. Fantastic hotel
Disliked: Guest did not comment for this item.
05/02/2016
Rated 5 out of 5 :
Liked: The room was simply amazing. The view was perfect. The staff especially Alex was very welcoming.
Disliked: You should open one in central London.
04/02/2016
Rated 3.4 out of 5 :
Liked: Comfortable bed, large bathroom.
Disliked: Tiny spa facilities, a terrible view which overlooked a storage facility, we couldn't open the windows, and despite the air con, it was too warm, chipped furniture, tears in the carpet, and £15 to park overnight.
03/02/2016
Rated 4.4 out of 5 :
Liked: Beautiful big bathroom, speakers in the bathroom and room. Queen bed was very comfortable. Complimentary chocolate and bed made up with flower petals for our anniversary.
Disliked: The bathroom television was not tuned or working.
03/02/2016
Rated 4.6 out of 5 :
Liked: The room was beautiful and the soa was amazing. The food was lovely. Overall a very lovely hotel.
Disliked: The room was really cold then really hot.
03/02/2016
Rated 5 out of 5 :
Arrived for a weekend stay, was warmly received at reception an escorted to our room, it was a lovely room overlooking the Thames river. The room was well appointed clean with an excellent on suite. The evening meal was really good cooked to perfection as with freshly cooked breakfast, I can only recommend this hotel for anyone staying in London.
02/02/2016
Rated 5 out of 5 :
Liked: Everything, lovely hotel in perfect location for what we wanted
Disliked: No plug points by dressing table made hairdrying a pain
02/02/2016
Rated 4.4 out of 5 :
Liked: Bed was very comfortable
Disliked: The shower was cold
31/01/2016
Rated 4.6 out of 5 :
Liked: Ample room close to Gloucester room. Will go again with my wifey.
Disliked: Guest did not comment for this item.
31/01/2016
Rated 4 out of 5 :
Clean and tidy hotel, bar staff were very friendly and helpful. Restaurant food is absolutely amazing, breakfast has everything you could ask for. We have been coming here for 4 years and will continue. Thank you
30/01/2016
Rated 5 out of 5 :
Liked: I would normally stay in Hilton hotels, however fancied a change I would definitely recommend
Disliked: Guest did not comment for this item.
30/01/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Broken shower Alarm went off due to shower steam Decor
28/01/2016
Rated 3.6 out of 5 :
Liked: the room and the location
Disliked: The spa and the staff little bit rude and not very helpful
28/01/2016
Rated 5 out of 5 :
Liked: Everything was perfect and easy
Disliked: Guest did not comment for this item.
26/01/2016
Rated 4.4 out of 5 :
Liked: friendly helpful staff, convenient secure parking
Disliked: Guest did not comment for this item.
26/01/2016
Rated 4.6 out of 5 :
Liked: Lovely big room amazing spa and attentive staff. Really impressed with room size, room decor and was spotlessly clean and modern.
Disliked: Location is not great area but only 10 minutes walk from station. View from room not that great but could upgrade to room with river view which I would probably do next time I stay there.
January 2016
Rated 5 out of 5 :
Everything about the hotel was as expected - check in was quick and simple, valet parking was provided as was assistance with bagage. The room was excellent, a great size, room service was quick and the food was hot and very tasty. Very large and comfortable bed, great views of the River Thames. Breakfast the next morning was delicious and it was fun watching the helicopter land on the pad outside.
26/01/2016
Rated 5 out of 5 :
We were given a free upgrade at check-in, just because they had them. Which was great! The spa and service was incredible, food was incredible, we even got shuttles to the tube stations, no faults found!
25/01/2016
Rated 4.6 out of 5 :
Liked: Jacuzzi in the bathroom Staff were very friendly and helpful Emperor Suite was very big inside with lots of luxury features such as a under floor heating, electronic lights control. The television was also very large and a nice little feature was that it could control all the lights and heating in the suite. The Spa on the third floor was very good and was included for free with the price of the room.
Disliked: The television sometimes dropped out of signal. The electronic blinds in the bathroom did not work very well.
20/01/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Well I was not overly impressed, when I first checked into my room, I found a stocking & a tube of lubrication by the bed which made me feel sick, after complaining I was given an upgrade, in that room the light switch was loose. I didn't feel to complain again as it was 5pm by now, I just slept and left in the morning
19/01/2016
Rated 4.4 out of 5 :
Liked: Staff were amazing! paid for our taxi to station as shuttle was stuck in traffic.
Disliked: Floor in the right side of the room was damp
17/01/2016
Rated 5 out of 5 :
Liked: The hotel is beautiful, lovely large rooms, everything you needed was in them. Staff, courtesy transport all great. Food flipping brilliant!
Disliked: Guest did not comment for this item.
15/01/2016
Rated 4.6 out of 5 :
Liked: Great decor and comfortable bed. Shower was excellent.
Disliked: Guest did not comment for this item.
13/01/2016
Rated 5 out of 5 :
Liked: Lovely hotel well worth a visit, wonderful staff. Rooms are very spacious, clean and comfortable. Very happy with the stay.
Disliked: Guest did not comment for this item.
13/01/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The hotel was nice but not the luxury you would expect for 5 star. The screens on the treadmills were broken, the steam room was switched off, there weren't any towels in the spa area. There was also loud music and talking coming from one of the rooms all night, which was not hotels fault but suggested that rooms weren't soundproofed
12/01/2016
Rated 4.4 out of 5 :
Liked: The spa was amazing, so lovely. The restaurant was gorgeous. The room was amazing. Absolutely stunning and so so comfortable. Bathroom was incredible. Dinner was by far the best I've ever eaten.
Disliked: The shuttle service mucked us around a bit - didn't turn up to pick us up and we had dinner reservations. The spa was difficult to access in the morning on Sunday because nobody was at the desk and so we couldn't turn things on. It also would have been better if the spa was open later. Even for just an hour or two until 8. Just would have made our stay that bit better.
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