Ibis London City
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Customer Reviews For The Ibis London City Shoreditch Hotel


Address: 5 Commercial Street, London, E1 6BF, England, UK
This hotel has averaged a score of 4.1 out of 5 by 10991 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 6269 reviews)
>>>Tripadvisor (ranked 388 of 1129 for Hotels in London and rated 4 out of 5 from 4727 reviews)

02/10/2019
Rated 3.5 out of 5 :
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02/10/2019
Rated 4.2 out of 5 :
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01/10/2019
Rated 3.8 out of 5 :
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30/09/2019
Rated 4.2 out of 5 :
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30/09/2019
Rated 4.0 out of 5 :
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29/09/2019
Rated 4.4 out of 5 :
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29/09/2019
Rated 4.8 out of 5 :
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29/09/2019
Rated 4.2 out of 5 :
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28/09/2019
Rated 4.5 out of 5 :
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27/09/2019
Rated 4.8 out of 5 :
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27/09/2019
Rated 3.6 out of 5 :
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27/09/2019
Rated 4.2 out of 5 :
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26/09/2019
Rated 3.8 out of 5 :
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25/09/2019
Rated 4.4 out of 5 :
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23/09/2019
Rated 4.4 out of 5 :
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22/09/2019
Rated 4.0 out of 5 :
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22/09/2019
Rated 4.4 out of 5 :
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21/09/2019
Rated 3.8 out of 5 :
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21/09/2019
Rated 4.2 out of 5 :
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20/09/2019
Rated 4.6 out of 5 :
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19/09/2019
Rated 4.6 out of 5 :
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18/09/2019
Rated 4.2 out of 5 :
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16/09/2019
Rated 4.0 out of 5 :
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16/09/2019
Rated 4 out of 5 :
Rooms are small, but the lobby has a lot of space to hang out, along with Wi-Fi and outlets. The hotel is walking distance to multiple tube stations and many restaurants. I went to Emilia's (homemade pasta) which was excellent. The closet is small, so it's not ideal for a Long stay.
16/09/2019
Rated 4 out of 5 :
I liked this hotel its relatively cheap and good value for money. The staff are young quick and hard working and the food in the restaurant and the bar service very good. \n Breakfast for what it was was expensive so opted for elsewhere. The only complaint would be an all pervasive sewage smell in the room which then manifested itself by bubbling out of the drain in the shower. Once I reported the issue the staff dealt with it very efficiently but the smell persisted, but not as powerfully. The next day.\n\nBeing close to a tube station it was easy to access and get around from. Proximity to some good restaurants and to Brick Lane meant it was easy to entertain friends and colleagues.
15/09/2019
Rated 4.4 out of 5 :
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12/09/2019
Rated 4.4 out of 5 :
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12/09/2019
Rated 4.6 out of 5 :
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09/09/2019
Rated 4.6 out of 5 :
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08/09/2019
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07/09/2019
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07/09/2019
Rated 4.2 out of 5 :
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05/09/2019
Rated 4.6 out of 5 :
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05/09/2019
Rated 4.4 out of 5 :
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04/09/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 4.8 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 4.8 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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28/08/2019
Rated 3.8 out of 5 :
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26/08/2019
Rated 4.8 out of 5 :
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26/08/2019
Rated 4.2 out of 5 :
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25/08/2019
Rated 4.2 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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25/08/2019
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24/08/2019
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23/08/2019
Rated 4.8 out of 5 :
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21/08/2019
Rated 3.6 out of 5 :
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21/08/2019
Rated 4.4 out of 5 :
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20/08/2019
Rated 4.2 out of 5 :
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20/08/2019
Rated 4.6 out of 5 :
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19/08/2019
Rated 3.8 out of 5 :
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19/08/2019
Rated 4.2 out of 5 :
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19/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 3.8 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 4.0 out of 5 :
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17/08/2019
Rated 4.4 out of 5 :
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16/08/2019
Rated 4.2 out of 5 :
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16/08/2019
Rated 4 out of 5 :
I will start with the positive part, check in was quick and easy, and the hotel is centrally located and close to the tube and tower bridge! \nWhat I didn\u2019t like is that the staff didn\u2019t seem to care to much and when you went to the bar/restaurant they were hardly at their post, \nWater pressure in the shower was only a trickle (taps had great flow)\nI also had my luggage damaged on the flight over and informed the staff that the airline were going to deliver a brand new bag, the staff refused the delivery of the new bag which I\u2019ve never come across in a hotel chain before and neither had the airline, had to continue journey with damaged luggage as there was no more time to sort it out!
16/08/2019
Rated 4 out of 5 :
We found this hotel comfortable and close to the underground and the City, which makes it really interesting. Clean, silent rooms, quick check-in and check-out. Service at the restaurant to be improved, they forgot what we ordered, more organization is required.
15/08/2019
Rated 4 out of 5 :
Great structure and bad services. Cleaning the room without rules, bad restaurant service, breakfast below average and not up to the Accor name. A blood-stained pillow was turned to appear clean. Da non raccomandare.
14/08/2019
Rated 4.8 out of 5 :
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13/08/2019
Rated 4.0 out of 5 :
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12/08/2019
Rated 4.6 out of 5 :
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12/08/2019
Rated 4 out of 5 :
Only spent one night but great location, friendly staff, comfortable and quiet room.\nIt is not easy to find an economy good hotel in London but this just fits the bill.\nFor a London hotel this was a great price and will certainly stay again.
11/08/2019
Rated 4.8 out of 5 :
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11/08/2019
Rated 4.0 out of 5 :
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11/08/2019
Rated 3.8 out of 5 :
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08/08/2019
Rated 4 out of 5 :
Even though I've stayed here many times before, the reception staff this morning (31 July 2019) was rude and unwelcoming. They almost refused me an early check-in even though I am an Accorhotels silver member. \n\nThey refused to accept an important package delivery that arrived in my name without even informing me. I contacted the sender and they said the package was refused. When I approached the reception, the guy/brat with a nose ring at the reception in the evening rudely said \
31/07/2019
Rated 4 out of 5 :
Located extremely close to Aldgate East. 10 minutes walk into the city. Rooms are very basic, air con didn\u2019t work, no glasses, no toiletries. WiFi was awful. You won\u2019t get much better for the price though. \n.
31/07/2019
Rated 4 out of 5 :
We've stayed here before and will again, for many reasons. Some of which include - location - security of possessions - clean - tidy - bar and restaurant onsite.\nThe only downside is that the towels are nearly paper thin - time for a new set of manchester, me thinks!
29/07/2019
Rated 4 out of 5 :
Nice hotel to stay a couple of days, not for a Long stay because their closets are minimal. The staff is very friendly and always help. The breakfast ok. Very near to an underground station and infront of a bus stop.
27/07/2019
Rated 4 out of 5 :
I've stayed here a few times as I always find that it's the cheapest option for this area of London. Its right on top of Aldgate underground, so it's really easy to get out and about. The rooms are basic but has all of the essentials you need for a few nights. The beds are so comfortable which is a nice surprise for a ibis. My only gripe is the capsule plastic bathrooms, sometimes I find they're a bit dirty and discoloured.
24/07/2019
Rated 4 out of 5 :
Well located, within steps of the underground and moreover a supermarket, restaurants, bars, the market. And I can go on. Clean, modern, quiet with a good breakfast spread. Easy (ish) access to the airports and excellent connections to the main train stations. My new go to place when I need somewhere simple to stay in London.
14/07/2019
Rated 4 out of 5 :
Very modern hotel with small sized rooms but ample for a short stay. Everything very clean. \nlocation very close to Aldgate East Station. If you have a car this hotel is not ideal as parking at the ncp across the road is \u00A38 per hour (even at night).\nOnly negative comment I have about our stay was we were in London only for a few days - Legoland, London Zoo etc and travelling with a young child late nights / plan to have a chilled morning. Just after 9am we had a knock on the door when opened we were asked by the maid when we plan to check out so they could clean our room. Our check out was 12pm so the room is paid until then, I did not appreciate this and complained on check-out. The staff seemed to know exactly what I was talking about and apologised. \n at the price we got it, highly recommended.
13/07/2019
Rated 4 out of 5 :
Good basic sleep hub one minute on foot from Aldgate East tube station.\n\nFriendly, helpful staff await at deskless bar to perform trendy mobile check-ins in cosy corporate lobby that is, honestly, the best part of the hotel.\n\nBasic, clean and modern rooms resemble midrange student accommodation. Strange, self-contained bathrooms in plastic curved pods that put one in mind of a train toilet. Clean though, and quiet enough. \n\nFood good, and, for area, very reasonably priced.\n\nStay for differentiation from other budget stays, and pure locational convenience.
08/07/2019
Rated 4 out of 5 :
This hotel is a top quality ibis hotel. Whislt alraedy 10 years old, it's very well maintained hotel, the service is great and it is still very well located. My room was on the 7th floor. Everything running smoothly. Breakfast is good and service rather fast.
08/07/2019
Rated 4 out of 5 :
Fabulous location, you can get everywhere from here very easily, there's a bus stop outside the hotel and a tube station under 1 minute walk. There's also a cashpoint and a supermarket next door. \n\nSuper-comfortable beds. Clean.\n\nGreat breakfast.\n\nExcellent value.\n\nHelpful and attentive staff.
07/07/2019
Rated 4 out of 5 :
Second time we\u2019ve stayed at an Ibis in London and this was very different. Check-in is is a staff member and a mobile phone. We were given a room on 7th floor but noticed a smokey smell on entry and also that someone had stuck a plastic bag over the smoke detector. As the rooms don\u2019t have phones we had to go all the way back to reception to report the matter. It was quickly resolved by moving us to the 5th floor and no further issues from there on. \nThe rooms are quite spacious but with a bathroom \u201Cpod\u201D reminded us of student accommodation. That said it was roomy and the walk in shower very spacious. Bed was comfortable and the buffet style breakfast before check out very nice. Quirky but nice this hotel.
06/07/2019
Rated 4 out of 5 :
No frills modern hotel with rather small rooms but very good beds. Everything very clean. Location very close to Aldgate East metro station which brings you anywhere in London in no time. \n\nat the price we got it, highly recommended.
06/07/2019
Rated 4 out of 5 :
Pretty basic hotel with rooms comparable to a motel 6. No frills kind of atmosphere. The lobby and restaurant separated the hotel from being considered motel status. Not a bad place for the money.\n\nThe only drawback was that that Aldgate East was the tube stop and we had to carry our luggage up quite a few stairs. No lift or elevator at the Aldgate East station.
14/06/2019
Rated 4 out of 5 :
\nThank you for your lovely review, I am so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again in the near future! \n\nWarm Regards, \n\nJose Lorente, Front Office Team Member.
13/06/2019
Rated 4 out of 5 :
such a lovely place to stay in London, its a lovely clean warm hotel with comfortable beds, and everything you would need in your room to be happy. Its in a great spot, right beside a tube stop, and only a short walk from a Docklands Light Railway station. I always stay here on a trip to London and I always enjoy it.
12/06/2019
Rated 4 out of 5 :
Pretty good hotel with good location near tube station. Service in the hotel and restaurant was quick and accurate. Only minus was that cleaner were a little bit too early in the move. Otherwise excellent choice.
11/06/2019
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10/06/2019
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09/06/2019
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08/06/2019
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07/06/2019
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04/06/2019
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03/06/2019
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02/06/2019
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01/06/2019
Rated 4 out of 5 :
Hotel is located in a very good area in terms of accessing the underground to reach the city centre. \nRoom are clean but a bit noisy if you open the window. They are basic but comfortable. Almost all the member of the staff were nice.
31/05/2019
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31/05/2019
Rated 4 out of 5 :
Spotlessly clean room, very small, but completely adequate, super quiet, quick check in, fabulous breakfast and staff that couldn\u2019t have been more helpful if they tried. Walked into see the sights every day and saved a fortune on tube tickets. Great location for everything.
29/05/2019
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29/05/2019
Rated 4 out of 5 :
Hi, The room was ok, the bed was great. The service was pretty good but the marketing states that the rooms have large televisions. They don't. Small thing but inaccurate. Wsas considering using the hotel for my monthly business trip. Room ws way too hot and you couldn't put cold air on through the air-conditioning.
28/05/2019
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26/05/2019
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25/05/2019
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23/05/2019
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23/05/2019
Rated 4 out of 5 :
This property is more like a dormitory; no front desk, no drawers in the rooms, no facecloths or hand towels. Fortunately the people were friendly but couldn't help us because the amenities weren't there. The restaurant was great for dinner and the servers went out of their way to help us - specially Valentin, Sandra, Giro, Paula, Claudia and Stephanie.
22/05/2019
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22/05/2019
Rated 4 out of 5 :
The bar is lovely. But that couldn't make up for the fact that my bathroom shower drain never worked, resulting in a nearly flooded bathroom. There are no washcloths given (thankfully, I brought my own), and the towels. A nice dull grey. Smell like mildew. During my stay I experiences two power outages which resulted in low-charged laptop and phones. Death for a business traveller! While the fairly young staff are pleasant, they seemed to be more interested in talking with each other than actually working and servicing guests. \n\nOverall, stay here if you have to. It's a decent room no doubt, and the proximity to the tunnel is a real help. But if you have options, take them!
21/05/2019
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19/05/2019
Rated 4 out of 5 :
Initial lobby welcome etc was very nice - room itself was fine however the loo wouldn't flush, the towels are an uncomfortable shade of beige and the bathroom smelt of urine. We were then moved to another room however this one had a much more pungent sewerage wastewater smell. By 11:30 pm we were not keen to move rooms again. Much better nearby for not a lot more money. Barista coffee reminiscent of dirty dishwater. Avoid.
13/05/2019
Rated 4 out of 5 :
I use this hotel when I stay in the City, overall satisfied with the hotel, service, price and staff, a standard Ibis quality. I recommend it for a short stay in the area, it is close to tube, convenient location.
07/05/2019
Rated 4 out of 5 :
Trendy hotel in London City. Has all basics. Costly\nReception team, quick and helpful, all done on cell phones.\nReception area was neat. Room was tidy and basic. Ideal for one person.\nRoom has an iron, which was added bonus for business travel.
02/05/2019
Rated 4 out of 5 :
Everything is good from the moment we check-in to this hotel.\nOur room are sparkling clean, well-equipped with all the basic needs and size is just right for 2 of us. Toilet are well maintained with strong water pressure which is a super plus point. Location is also superb as it is just 100m away (5 minutes walk) from Metro Algate East train station. Keep up the good work!
30/04/2019
Rated 4 out of 5 :
This is a badly run, dirty hotel. The reception team were disinterested and seemed to prefer to spend time socialising in the staff only, rear room of the reception area. There are three, very small lifts. One was not in use, meaning a wait of up to ten minutes, both for the lift to arrive and then there was a queue to actually get into the lift. My room was filthy. Hairs in the sink, brown stains on the sheets and nail clippings on the carpet. The towels - which were supposed to be white - were grey, thin and frayed. There was a strong smell of sewage in the bathroom. The hairdryer was broken and, when I requested a replacement from reception staff, I was quickly told there were none available, without any effort to find a solution. The breakfast had clearly been prepared a Long time before it was served: the food was barely warm and congealed. Never again!
29/04/2019
Rated 4 out of 5 :
We booked this hotel in order to have easy access to watch the vmlM and it was perfect; one tube stop (5mins) from Tower Hill and only a very short walk from Aldgate East station. The hotel is very modern with a lovely bar/lounge area. The room itself was just right for us (2 adults and a 2 year old! ) and had everything we needed including a hairdryer and iron/ironing board. Breakfast provided a good selection of cereals, continental cheese and meats, fruit, yoghurt, pastries, and the usual cooked options (bacon, sausages, eggs, beans, mushrooms etc.). Online check-in saved a bit of time on arrival and the express checkout meant all we had to do when we left was drop the keys in the box. Overall an enjoyable stay and a relatively quiet hotel for London.
28/04/2019
Rated 4 out of 5 :
Just back from a 3 night stay here with my partner and 6year old son.\n\nWe stayed in a family room which was lovely and clean, beds were very comfortable.\n\nThe hotel it's self is beautiful and the bar and lobby area is very modern with lots of cosy seating areas.\n\nWe opted for breakfast each morning and there was a fantastic spread with a choice of hot food, pastries, cereals, breads and cold meats & a great range of teas and coffee. Well worth the extra few Bob.\n\nThe bar serves really reasonable priced food and drink, I think we paid just shy of \u00A35 for a G&T which is fantastic for London hotel prices.\nThe pizzas are to die for and again really reasonable.\n\nThe staff we're very friendly and helpful throughout our stay and kindly held our bags for us on our departure so we could continue to explore for a few hours.\n\nThe hotel is situated right beside a Tesco Express and a Subway station is just on the corner of the street literally a 1 minutes walk away. Loads of fabulous restaurants near by and only a 15 minutes walk from London Bridge.\n\nWe definitely will be back here again.
27/04/2019
Rated 4 out of 5 :
Basic accommodation but very clean and comfortable. Everything in room that you will need like hairdryer and iron. Big choice for breakfast. All the staff are friendly and very helpful. I would definitely stay here again and I would recommend it.
17/04/2019
Rated 4 out of 5 :
Check in was slow because we asked 2 rooms close to each other although this had been requested upon reservation and On line check in. The matras On the Thies bed in room 254 had a large suspect yellow spot! Good breakfast and good location.
16/04/2019
Rated 4 out of 5 :
The room was clean and bed comfortable but we were here 5 nights and it was a challenge to have to live out of suitcases due to there not being any drawers. There was a tiny closet but not enough to hold all of our clothing. I found it inconvenient that there were no phones in the room so we had to text the reception via whatsapp. I would have appreciated a phone since my phone plan charges for call while abroad and most hotels do not charge for local calls. The hotel is definitely minimalist as there are only cheap bath towels (no wash cloths or hand towels) and soap is an all in one face/body/hair wash that is hanging in the shower and sink area. Location is very convenient to the underground. \n\nThe bathroom reminds me of a cruise bathroom but smaller. It is odd because it is raised up so it is hollow below you. Sure small stand shower.
14/04/2019
Rated 4 out of 5 :
Booking on line simple, before arrival email information was first class. On arrival we were dealt with by front of house staff quickly, efficiently and very professionally. Lovely room and I cannot recall having such a good nights sleep in any hotel before, it was perfect. Bed comfortable and very clean sheets. We tried the bar out in the evening, staff again very friendly and wanted to please the customer. Good prices too. Breakfast was great and it catered for us vegans too which was a blessing. We had late check out and it was well worth the extra \u00A310 as we did not have to rush around or visit the area whilst carrying bags. I have read reviews where the staff were criticized, I cant fault any of them. Every one of them was polite and friendly. The room was spotless and the towels were clean and fresh.
11/04/2019
Rated 4 out of 5 :
I have stayed here numerous times with work and it\u2019s my first pick of the hotels available\n\nI have found the Ibis chain to be hit and miss as standard but this place is different level service is superb nice clean quiet rooms good breakfast selection\n\nI gave some small feedback to reception on a slight issue I had with breakfast on my booking which they fed back to the restaurant manager but also gave me a voucher to redeem a free drink at the bar something that was not expected but shows the level of pride this place has in its high standards\n\nSuperb hotel.
09/04/2019
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08/04/2019
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07/04/2019
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