Icon Hotel Luton
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Customer Reviews For The Icon Hotel Luton


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This hotel has averaged a score of 4.5 out of 5 by 1749 past guests
>>>Booking.com (average customer rating 4.5 out of 5 from 924 reviews)
>>>Tripadvisor (ranked 1 of 28 for Hotels in Luton and rated 4.5 out of 5 from 840 reviews)

17/09/2019
Rated 5 out of 5 :
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15/09/2019
Rated 5 out of 5 :
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14/09/2019
Rated 4.0 out of 5 :
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12/09/2019
Rated 5 out of 5 :
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08/09/2019
Rated 5 out of 5 :
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07/09/2019
Rated 4.6 out of 5 :
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06/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 4.4 out of 5 :
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02/09/2019
Rated 4.8 out of 5 :
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01/09/2019
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01/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 4.5 out of 5 :
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30/08/2019
Rated 3.8 out of 5 :
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27/08/2019
Rated 4.6 out of 5 :
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27/08/2019
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26/08/2019
Rated 5 out of 5 :
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25/08/2019
Rated 5 out of 5 :
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23/08/2019
Rated 4.8 out of 5 :
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20/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 5 out of 5 :
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18/08/2019
Rated 4.4 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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15/08/2019
Rated 4.2 out of 5 :
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13/08/2019
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09/08/2019
Rated 4.8 out of 5 :
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08/08/2019
Rated 3.8 out of 5 :
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07/08/2019
Rated 4.0 out of 5 :
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06/08/2019
Rated 4.8 out of 5 :
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05/08/2019
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04/08/2019
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03/08/2019
Rated 3.8 out of 5 :
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03/08/2019
Rated 4.8 out of 5 :
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01/08/2019
Rated 5 out of 5 :
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31/07/2019
Rated 5 out of 5 :
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29/07/2019
Rated 4.2 out of 5 :
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29/07/2019
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27/07/2019
Rated 5 out of 5 :
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24/07/2019
Rated 5 out of 5 :
Dear Cindyc19752018, \n\nThank you for reviewing your recent stay with us.\n\nOur turndown service mentioned in your review is just one of the personal touches that we like to provide to our guests everyday and is a feature you will not find the surrounding chain hotels.\n\nWe are happy to see that you enjoyed the food made in our traditional wood fired pizza oven and all of the ingredients are sourced directly from Italy to give our offering an authentic taste.\n\nWe hope to welcome you back again on your next visit to Luton. \n\nRegards\n\nTom\n.
22/07/2019
Rated 5 out of 5 :
Dear Jazzmouse1\n\nThank you for reviewing your recent stay with us.\n\nWe offer free onsite and offsite parking to all guests staying with us and this is just one of the many benefits of booking directly with us at the Icon Hotel. Other benefits include free Wi-Fi and fitness suite access. Being situated in the main town centre we are only a few minutes\u2019 walk to the train station, a short drive to the airport and also located within a short drive to the M1.\n\nWe hope to welcome you back again son and are glad that you enjoyed your stay with us.\n\nRegards\n\nTom \n.
21/07/2019
Rated 5 out of 5 :
Dear Jill J\n\nThank you for reviewing your recent stay with us. It is very pleasing that you found all aspects of your stay to be so positive. \n\nAll of the food served in our restaurant is homemade and utilises fresh and traditional Italian ingredients. I will also pass your feedback onto our Head Chef who will be delighted that you enjoyed your dining experience.\n\nThe entire team work very hard to provide each and every guest with the very best service in the area. We hope to welcome you back again son and we are delighted to see that we made your stay with us a great one.\n\nRegards\n\nTom \n.
19/07/2019
Rated 5 out of 5 :
Dear Jennifer T\n\nAs you noticed the hotel has a lot of quirky features throughout, ranging from a real size mini behind our reception desk to a vespa in the fish tank.\n\nAll the staff within the hotel take immense pride in making our guests stay as comfortable and enjoyable as possible. We offer a range of rooms from a Classic Double to our Suite overlooking Luton Town Centre to ensure we can cater for as many requirements as possible.\n\nWe provide free onsite and offsite parking for all guests staying with us and I will pass the comment about the overflow car park onto the General Manager so he can look into this issue.\n\nThank you for your comments about your breakfast and restaurant experiences and I will pass your feedback onto our chefs who will be delighted to see that you enjoyed the food.\n\nWe greatly appreciate your recommendation and we hope to welcome you back again son.\n\nRegards\n\nTom\n.
18/07/2019
Rated 5 out of 5 :
Dear Susanparke62.\n\nThank you for reviewing your recent stay with us.\n\nWe are happy to see that you enjoyed your stay with us while attending the grand prix and we hope that you had an excellent weekend. Each year we welcome a large number of guests visiting Silverstone given our close proximity to the circuit via the M1.\n\nWe look forward to welcoming you back again next year.\n\nRegards\n\nTom\n.
16/07/2019
Rated 5 out of 5 :
Dear MarilynL874, \n\nThank you for taking the time to review your recent stay with us. Rob has been a part of the team for 6 years and was awarded a 'Service Excellence' award by Trip Advisor in 2016. He will be delighted to see that he made your stay that bit extra special. \n\nBeing situated in the centre of town makes us a great choice for a wide variety of guests as we are only a few minutes by taxi to the airport and only a few minutes walk to the train station. We are also the only restaurant in the Luton with a traditional wood fired pizza oven and we source all of our ingredients directly from Italy. We make it our passion to provide our guests with the very best pizzas.\n\nWe hope to welcome you back to our stylish urban retreat on your next visit to Luton.\n\nRegards\n\nTom\n.
16/07/2019
Rated 5 out of 5 :
Dear Fiona L\n\nThank you for reviewing your recent stay with us. The Icon team work very hard to provide guests with a relaxing and enjoyable experience. We are very happy to see that you enjoyed the funky and quirky decor that is consistent throughout the hotel.\n\nI will pass the comment about your breakfast onto our Breakfast Chef who will be only to pleased to hear of your feedback.\n\nWe look forward to welcoming you back on your next visit to Luton.\n\nRegards\n\nTom \n.
16/07/2019
Rated 5 out of 5 :
Dear Waynegriff1\n\nWe are delighted to see that you and your wife both thoroughly enjoyed your weekend stay with us. The team work hard to provide each guest with an enjoyable experience in a stylish environment. As mentioned in your review we do offer onsite and offsite parking which is free for all guests. I will pass your feedback about the room onto our housekeeping team who work extremely hard to ensure all rooms are kept to the highest standard of cleanliness.\n\nThank you for the recommendation and we would be delighted to welcome you and your wife back again son.\n\nRegards\nTom \n.
11/07/2019
Rated 5 out of 5 :
Dear n b, \n\nThank you for taking the time to review your recent stay with us. We greatly appreciate all feedback whether it be positive or negative. Our housekeeping and maintenance team have been made aware of the shower which has fallen short of our usually impeccable standards. They are rectifying this immediately. many of our housekeeping team have been with us for almost 9 years and they take great pride in achieving and maintaining the standards we set ourselves. We are renowned as being one of the very best hotels in the area and our usual cleanliness standards are testament to this. We are sincerely sorry that the room fell short of these standards during your stay. I have also passed your feedback on breakfast to our Breakfast Manager.\n\nWe would like to thank you for taking the time to praise our staff who work very hard to make the Icon Hotel a personalised, comfortable and relaxing environment for guests to stay when visiting Luton.\n\nWe look forward to welcoming you back on your next visit to the area.
10/07/2019
Rated 5 out of 5 :
Dear AndrewClareFred, \n\nThank your for reviewing your stay with us.\n\nWe are very pleased to hear that you found your stay with us comfortable and clean. I will pass your comment about the pizzas onto our Head Chef who will be delighted to hear that you enjoyed them. We are the only venue in Luton to offer traditional wood fired pizzas and we source all of our ingredients directly from Italy to help create an authentic Italian taste and flavour.\n\nThroughout the year we offer many park and fly packages to suit all requirements. To ensure a reliable experience we are partnered with Addison Lee and offer secure onsite parking facilities. \n\nI will pass onto Rob your appreciation for putting your laundry into the car for you.\n\nWe hope to welcome you back again son.\n\nRegards\n\nTom \n.
07/07/2019
Rated 5 out of 5 :
Dear Salrosblue, \n\nBeing situated in Luton town centre makes us the perfect hotel for all visitors ranging from business to leisure guests. We are closely located to the main shopping centre, train station and a few minutes drive from the airport.\n\nI will be sure to pass your feedback regarding the air conditioning unit onto our dedicated engineer. Issues in relation to this are currently very rare following the completion of a full upgrade of our air conditioning system in January 2019. \n\nThe team take immense pride in providing guests with a high level of service and making them feel not only welcome but fully at home when staying with us.\n\nThank you for the review and we hope to welcome you back again son.\n\nRegards\n\nTom \n.
07/07/2019
Rated 5 out of 5 :
Dear Whosju, \n\nThank you for reviewing your recent stay with us and for choosing the Icon Hotel as your first review.\n\nWe are delighted that you thoroughly enjoyed your stay with us. We do like to offer a number of complimentary services which many hotels in Luton do indeed charge for. One of these services is complimentary parking in both of our car parks. The Icon team all work extremely hard to provide a brilliant service to our guests and to make every stay feel comfortable and relaxing. \n\nWe hope to welcome you back again son to our stylish urban retreat.\n\nRegards\n\nTom \n.
04/07/2019
Rated 5 out of 5 :
Dear Darren D, \n\nWe are delighted to see that you enjoyed your stay with us.\nThe team make it their goal to ensure that all guests are made to feel relaxed and at home when staying with us.\nRob has been in this industry for a Long time now and provides an excellent level of customer service due to his wide range of knowledge and experience.\n\nI will pass the wonderful comments onto rob and I\u2019m sure he will be delighted to see that he made your stay more special. \n\nWe hope to welcome you back again son.\n\nRegards\n\nTom\n.
26/06/2019
Rated 5 out of 5 :
Dear Toon-of-macktoon, \n\nThank you for reviewing your stay with us.\nFirstly we have an array of unique features which separate us from the many chain hotels in the area such as our renowned turndown service. As standard we provide a 24 hour reception desk so there is always a member of the team available to assist guests with any quires or issues that may arise such as the operation of the in room air conditioning system. \nIn addition to this, unlike most hotels in Luton, we offer a variety of egg options made to order during breakfast service. Therefore all guests can have there preferred choice of egg cooked how they would like instead of just the one or two options which a buffet option would offer. \nThe staff here enjoy the work they do and always try to make guests feel welcome by providing the best service around. \n\nThank you again for the review and we hope to welcome you back again son.\n\nRegards\n\nTom\n.
26/06/2019
Rated 5 out of 5 :
Dear Derbyshirecati, \n\nThank you for reviewing your recent stay with us.\nAs the only 4 star aa accredited hotel in Luton town centre, we make it our goal to ensure every guest enjoys their stay with us.\nAll staff are trained to provide a great customer service and in a comfortable and quirky environment.\nBeing situated in the town centre we are only a few minutes away from Luton train station, Luton airport and the shopping centre which makes us an excellent choice for all guests.\n\nWe hope to welcome you back again son\n\nRegards\n\nTom\n.
21/06/2019
Rated 5 out of 5 :
Dear Trip85117\n\nThank you for reviewing your recent stay with us.\nThe team here at the Icon Hotel Luton take enormous pride in providing every guest with the best possible service.\nI will pass your comments about breakfast onto our breakfast chef who will be delighted to see that you enjoyed the quality on offer.\nBeing within close proximity to London Luton airport, the Luton shopping district and Luton train station makes us a perfect stopover for business and leisure guests staying in Luton.\n\nWe are happy to see that you enjoyed your stay with us and hope to welcome you back again son.\n\nRegards\n\nTom \n.
21/06/2019
Rated 5 out of 5 :
Dear Trail56228102590, \n\nThank you for taking the time to review your stay with us.\nWe are delighted to see that you thoroughly enjoyed your stay and we was able to provide you with a high level of service. \nI will pass the comments about your dining experience onto our head chef who will be pleased to see that you enjoyed the food made in our signature wood fired pizza oven. We will also look at new ways where we can make a few healthy changes to our menu in the future.\n\nWe hope to welcome you back again son to our stylish urban retreat.\n\nRegards\n\nTom\n.
17/06/2019
Rated 5 out of 5 :
Dear DavidhR419ar\n\nThank you for reviewing your recent stay with us. We value all guest feedback whether it is negative or positive. Here at the Icon Hotel Luton we do have a variety of rooms to choose from designed to meet different needs. We also offer room upgrades upon check in if any guests wish to take advantage of one of our more spacious bedrooms we have available.\nWe are sorry to see that the food was not up to our normal high standard and I will pass the comments onto our Head Chef to see where we can make improvements and maintain a high level of quality food.\nI will also pass the comment about the dryer onto the General Manager so that this issue can be investigated. \n\nWe hope to welcome you back again son.\n\nRegards\n\nTom \n.
15/06/2019
Rated 5 out of 5 :
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15/06/2019
Rated 5 out of 5 :
Dear AlanandShel\n\nThank you for the review.\nAs the only restaurant in the area to have a wood fired pizza oven it is our passion to provide the best pizzas made from only the freshest ingredients imported directly from Italy.\nWe are delighted to see that you really enjoyed our food offering and the atmosphere within the hotel.\n\nWe hope to welcome you back again son.\n\nKind regards\n\nTom \n.
15/06/2019
Rated 5 out of 5 :
Dear PeterrP4213bv\n\nThanks for taking the time to review your stay with us.\n\nBeing the only four star hotel in Luton we always work hard to provide the best possible service to each and every guest.\nWe like to make all guests feel welcome and relaxed from dining in our authentic Italian restaurant or enjoying a relaxing drink in our quirky lounge.\nWe hope to welcome you back again son to our stylish urban retreat.\n\nKind regards \n\nTom \n.
10/06/2019
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09/06/2019
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08/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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02/06/2019
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31/05/2019
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30/05/2019
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28/05/2019
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27/05/2019
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11/05/2019
Rated 5 out of 5 :
Dear Trip50221274516\n\nThank your for reviewing your recent stay at the icon hotel Luton.\n\nI am delighted to see that you enjoyed the all of the facilities that we have on offer here at the Icon Hotel in Luton. We are always looking for new and unique ideas on how we can continue to make our boutique hotel a home from home. We greatly appreciate your kind words about the staff as we all work very hard to provide the best service possible to each and every guest.\n\nI am glad to see that you enjoyed the our breakfast service and I will be sure to pass your comments onto our breakfast chef.\n\nWe hope to welcome you back very son to our stylish urban retreat.\n\nBest regards\n\nTom\n.
08/05/2019
Rated 5 out of 5 :
Dear Msgeddes, \n\nThank you for taking the time to review your stay at the Icon Hotel Luton.\nI am glad to see that you enjoyed your stay with us and that we were able to provide you with a quick and easy check in service. We like to be different from our service levels to our d\u00E9cor and the turndown service that we provide is just a little touch that we like to provide to our guests \nI am sorry to see that the food was not up to our normal high standards and your comments will be passed onto our Head Chef to see where we can make improvements to ensure this does not happen again.\nWe hope to welcome you back to our stylish urban retreat on your next stay in Luton.\nKind regards\n\nTom\n.
05/05/2019
Rated 5 out of 5 :
Dear Debbie, \n\nThank you for reviewing your husbands stay with us at the Icon Hotel Luton.\n\nFirstly I would like to apologise for allowing the room to be occupied before it was passed ready following our rigorous pre-arrival quality checks. The head of housekeeping will be informed so that a full investigation can be carried out. I am however very glad to see you were happy with the way the team resolved this issue for your husband.\n\nIf you do ever have an queries regarding our air conditioning, room types or any of our services and facilities, then please speak to a member of our reception team who will be happy to help. \n\nThank you again for taking the time to provide your feedback to us and I hope we are able to welcome you back again son.\n\nTom\n.
25/04/2019
Rated 5 out of 5 :
Dear Roam\n\nI am delighted that you enjoyed your recent stay with us. We always strive to provide every guest with the highest level of service and being upgraded is just one of the many complimentary extras that we provide whenever possible. I will also pass the comments about our wood fired pizza onto our chefs who always aim to provide a high level of food quality and service.\n\nI hope you enjoyed watching the live football during your stay and that our bar team made you feel welcome in our chic piano lounge. \n\nI hope to welcome you back again son and thanks for taking the time to review your stay with us.\n.
24/04/2019
Rated 5 out of 5 :
Dear Ray\n\nThank you for taking the time to review your recent stay with us. We very much appreciate when guests take the time to leave feedback on their experience regardless of whether or not it is positive or negative. When booking with us we do allow guests to message us in advance of their arrival with any preferences for quiet rooms. However ours rooms are very well sound proofed and we pride ourselves on offering a comfortable night\u2019s rest. In relation to our complimentary car parking facilities we are fortunate enough to offer two car parks. Firstly we offer 12 spaces in our on-site car park and a further 20 spaces in our overflow car park adjacent to the hotel. For your next stay with us please let a member of staff know upon arrival for the best parking option available at that time. \n\nIn relation to the air con system, I will pass this feedback to the general manager as we have just completed a refurbishment of our system.\n\nI hope we can welcome you back again son. \n.
13/04/2019
Rated 5 out of 5 :
Dear Daz1968uk\n\nThank you for your recent review.\n\nI am glad to see you enjoyed the entirety of your stay. We do have overflow car parking facilities if our main car park is full. If you do ever need, just come and see our 24/7 reception team who can assist wherever possible with this.\n\nWe look forward to welcoming you back son.\n\nRegards Emma Steedman\nFront of House Team.
09/04/2019
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29/01/2019
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