Intercontinental London O2 Arena
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Customer Reviews For The Intercontinental London O2 Arena


Address: 1 Waterview Drive, SE10 0TW, Greenwich, London,UK
This hotel has averaged a score of 4.6 out of 5 by 12644 past guests
>>>Booking.com (average customer rating 4.7 out of 5 from 7449 reviews)
>>>Tripadvisor (ranked 53 of 1134 for Hotels in London and rated 4.5 out of 5 from 5257 reviews)

17/09/2019
Rated 5 out of 5 :
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17/09/2019
Rated 4.6 out of 5 :
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16/09/2019
Rated 5 out of 5 :
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16/09/2019
Rated 4.8 out of 5 :
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16/09/2019
Rated 5 out of 5 :
Had a great stay.\nThe highlights for us were the studio room with view over the O2, lovely spa and pool area and the Club lounge. The lounge team were particularly attentive and gave exceptional service.
16/09/2019
Rated 5 out of 5 :
I got dropped off when I left the ico2 in the Intercon Shuttle Taxi by the professional and friendly Rob, who drove me to the station to save my feet and time! He made my day. The car was perfectly clean and it was so nice to be offered this service.
15/09/2019
Rated 4.0 out of 5 :
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15/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 5 out of 5 :
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15/09/2019
Rated 4.6 out of 5 :
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15/09/2019
Rated 5 out of 5 :
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14/09/2019
Rated 4.6 out of 5 :
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13/09/2019
Rated 4.6 out of 5 :
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12/09/2019
Rated 4 out of 5 :
Second time I've stayed here in the last six months. First time was for a concert in the O2, this time a conference in their conference centre. Great to be able to fly into London City Airport and have everything so near. Their suites are lovely with great views, and the Sky Bar is a great place for a drink at night. Only downside was their Peninsula restaurant which was all style over substance and to be avoided.
12/09/2019
Rated 4 out of 5 :
perfectly ok hotel, that was probably very contemporary 10 years ago. But now showing age and lack of character. It will drift from my memory in days as it left no impression or impact, that said clean, serviced and perfectly fine.
12/09/2019
Rated 4 out of 5 :
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11/09/2019
Rated 4.2 out of 5 :
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11/09/2019
Rated 5 out of 5 :
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11/09/2019
Rated 5 out of 5 :
Another successful visit to the hotel. I was going to a concert at the O2. Check-in was a dream. Our room was comfortable and had everything we needed. Lovely view of the river. We had a cocktail at the end of the evening.
10/09/2019
Rated 5 out of 5 :
Location is great. Away from the London crowd. Few minutes walk to train and bus. Uber available at short notice. Nice view of the river, excellent choice of food. Private entrance to O2 Arena. Guest service including Concierge was great. Would highly recommend this place.
10/09/2019
Rated 5 out of 5 :
An overnight stay given as a gift from my daughter along with tickets for the CuttySark and Royal Observatory.\nlovely corner room (702) with dual aspect overlooking the river, viewed through huge picture windows, everything about the room was perfect - clean, well appointed and pleasantly furnished and wonderfully quiet.\nEvery member of staff we encountered were polite, friendly and all too eager to please, a credit to the hotel. When we returned to our room after a busy day sightseeing we found a small cake on a slate with a birthday greeting in piped icing - lovely gesture from the staff & management! \nBreakfast was included in our gifted stay and what a pleasant surprise awaited me - amongst the usual European offerings beautifully laid out in the restaurant was Congee and all the trimmings - basically a kind of rice porridge with lots of spicy bits to add to the flavours - this absolutely made my stay - a nostalgic taste of my childhood in the Far East, I know where I\u2019m staying next time in London!
10/09/2019
Rated 5 out of 5 :
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10/09/2019
Rated 5 out of 5 :
Amazing location literally joined to the 02 ! wonderful helpful staff coulnt do enough room spotless modern spacious excellent bathroom hot powerful shower ! Highly recommended also hotel provide a shuttle to the tube station just brilliant.
10/09/2019
Rated 5 out of 5 :
We had tickets for a concert at O2 and this hotel is literally 2 minutes walk. This hotel has the best breakfast I have ever had, they have everything you could imagine. All the staff are so friendly and helpful.
10/09/2019
Rated 5 out of 5 :
We had a 2 night stay for our 1st wedding anniversary. The hotel was luxurious and very clean. All staff bent over backwards for us to ensure our stay was extra special and everybody did this with beaming smiles. Thank you Intercontinental! A super special trip that we will never forget.
10/09/2019
Rated 5 out of 5 :
Beautiful hotel, exceptional service. The staff were welcoming, polite and couldn't do enough for you. The view from our room was stunning. The bed and showers are great. This was my 2nd stay and I will definitely be returning.
10/09/2019
Rated 5 out of 5 :
I was here for a conference and the staff is very helpful. Quick and smooth service. In particular I would like to give Mustapha a great compliment for the nice and personal service.\n\nMany thx and when I come back it will be in this hotel.
10/09/2019
Rated 5 out of 5 :
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09/09/2019
Rated 4.0 out of 5 :
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09/09/2019
Rated 5 out of 5 :
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09/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 5 out of 5 :
My son and I decided to go for a drink here on Sunday. Had\u2019t been before and was unsure what reception we would get as we were not staying at the hotel. \nWe were warmly welcome by the staff at clipper bar and made to feel extremely special. Our drinks were lovely ( my cocktail was beautiful). Would highly recommend.
09/09/2019
Rated 5 out of 5 :
Had a brilliant stay at the Intercontinental, couldn't fault hotel. From the beginning to the end of stay we was treated so well.\nThe rooms are so nice and the decor is lovely. All the staff was so friendly and polite.\nI would recommend anybody to stop here.
09/09/2019
Rated 5 out of 5 :
Exceptional service from all staff from arrival to departure. The bar was typical London prices, and the views across Canary Wharf from the 18th floor bar were amazing. \n\nIn particular, Rob, who shuttled us back and forth numerous times to the underground station is worth a mention. Great conversation and really made the stay pleasant.\n\nWould 100% stay again.
09/09/2019
Rated 5 out of 5 :
We stayed here on 6th & 7th September 19, such a beautiful hotel and all the staff are wonderful especially Juan on the reception, he could not do enough for us, Mariane was also lovely. The location of the hotel is excellent for the o2, it has it\u2019s own walkway to the o2. The Clipper bar is on the 1st Floor and looks over the river stunning. Will definitely be returning.
09/09/2019
Rated 5 out of 5 :
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08/09/2019
Rated 5 out of 5 :
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08/09/2019
Rated 4.8 out of 5 :
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08/09/2019
Rated 5 out of 5 :
2 minute walk to the O2 great if you\u2019re gonna wear heals. Lovely helpful staff. We had great views of the river and the Wharf.\nDidn\u2019t have the breakfast at \u00A320 per head was a little expensive went into town and ate their.\nIf you go to the bar don\u2019t for get service charge is added to the final bill.
08/09/2019
Rated 5 out of 5 :
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07/09/2019
Rated 5 out of 5 :
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06/09/2019
Rated 5 out of 5 :
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06/09/2019
Rated 5 out of 5 :
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06/09/2019
Rated 5 out of 5 :
A little disappointed on this visit. Hotel was obviously very busy and the staff were unable to keep up to their normal high level. For example our room, despite numerous request, was not serviced and cleaned until very late in the afternoon. Especially galling as we were booked in a Club room. Also disppointed that as platinum members we were not upgraded.
05/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 4.8 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 4.8 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
Syated one night whilst attending the atp Tennis World Tours Finals. The hotel is very luxurious, with tasty food and helpful efficient staff. I booked the cheapest category of room and had a great view of the river and the city of London. The spa and pool area was fantastic and I had it to myself most of the time I was there. The time from my room to being seated in the stadium was only 5 minutes. I will definitely return if attending an avent at the O2 again. The tube stop is 2 minutes walk away so this would make a great base for exploring London even if not visiting the 02 and is much more reasonably priced than 5 star hotels in central tourist areas of London.
04/09/2019
Rated 5 out of 5 :
At time of our settlement the night before our departure, I was given to understand that the car parking fee of \u00A372.00 was going to be credited to my account but I notice from my cc statement that this has still been charged. \nOn the morning of our departure, we ere still being invoiced for laundry services even though we were entitled to have two garments ironed as complimentary. \nBoth these left a slight bitter taste in what was otherwise an excellent stay.
04/09/2019
Rated 5 out of 5 :
We arrived at 3.30 for the stallone event and because we had platinum tickets we were meant to go into the event by 5.45 but we didn't get given our room until 5.15 giving us less than 30 minutes to get ready for a black tie event and this was just impossible so me and my wife missed the vip bit at the start that we had paid good money for, so I thought this was very disappointing considering the event takes place at the actual hotel, so all in all very disappointing.
04/09/2019
Rated 5 out of 5 :
We have just arrived back from an amazing stay at the intercontinental. \nGreat check in service. Our room over looked the Thames. The room was spacious & everything was of a high standard. \nThe hotel has brilliant access to the o2. We had booked the hotel as we were attending an experience with Sylvester Stallone in the Arora ballroom which is in the hotel. \nWe used all three bars & were happy with the service & drinks. \nWe would definitely recommend this hotel x \n.
03/09/2019
Rated 4.8 out of 5 :
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03/09/2019
Rated 4.6 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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02/09/2019
Rated 4.8 out of 5 :
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02/09/2019
Rated 4.6 out of 5 :
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01/09/2019
Rated 5 out of 5 :
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01/09/2019
Rated 4.6 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.0 out of 5 :
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31/08/2019
Rated 5 out of 5 :
Thoroughly Enjoyed our stay with few hitches from housekeeping. \nAn overall good 2 days stay. Kudos to the chef and his team for great food. \nExcellent F&B service. Would like to highlight Ms. Ami's (Market Brasserie) efforts put in during breakfast service. She carries a fantastic attitude and great service skills. Definitely she deserves a pat on her back. Well done Ami. \nOrdered Pizzas through roomservice. Adding Oregano& olive oil as a part of room service trolley would have been a good value addition. (just a suggestion).\nSpa Team were great and Ms. Gabriela at reception was great. \nHowever, Housekeeping carried a downside attitude. Needs improvement.\nOverall we enjoyed our 2 days stay with intercon. Will definitely come back son. \nThank you all. \nregards.
31/08/2019
Rated 5 out of 5 :
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31/08/2019
Rated 5 out of 5 :
Had a great time staying in the InterContinental. Breakfast was excellent and the room was spacious. Only comment is the daily shuttle to North Greenwich station that had no access to disabled people.
30/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 4.8 out of 5 :
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30/08/2019
Rated 4.6 out of 5 :
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30/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 5 out of 5 :
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29/08/2019
Rated 5 out of 5 :
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28/08/2019
Rated 5 out of 5 :
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28/08/2019
Rated 5 out of 5 :
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27/08/2019
Rated 5 out of 5 :
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27/08/2019
Rated 5 out of 5 :
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23/08/2019
Rated 4.8 out of 5 :
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23/08/2019
Rated 4.4 out of 5 :
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23/08/2019
Rated 5 out of 5 :
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22/08/2019
Rated 4.8 out of 5 :
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22/08/2019
Rated 5 out of 5 :
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22/08/2019
Rated 4.2 out of 5 :
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22/08/2019
Rated 4 out of 5 :
Me & my girlfriend stayed here for 1 night were extremely pleased with the way we were greeted & looked after by Daniel who I believe is new to the concierge team I would like to reitorate how comfortable he made us, answering all queries in a pleasant & professional manner a true asset to the company. The room, food and spa facilities were all great including the amazing massage we both received by the spa team.\n\nThank you!
22/08/2019
Rated 4 out of 5 :
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21/08/2019
Rated 4.8 out of 5 :
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21/08/2019
Rated 5 out of 5 :
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21/08/2019
Rated 4.6 out of 5 :
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21/08/2019
Rated 4 out of 5 :
Me and my family booked a 2 night stay here as we enjoy visiting London to do a bit if tourism, We like to visit a different hotel each time, we were impressed by the great location on arrival, parked in the car park which cost around \u00A348 for 2 nights, slightly over priced, we were greeted by very polite and attentive staff, checked in and paid slightly more as I brought another child with me which was fine, room upgraded to a slightly bigger room, it was good too see 6 lifts and never experienced no queues. Room was immaculate and had a bath with a shower which I love, all amenities and more I was impressed with, I. E mouthwash, toothbrush everything! View was lovely but my only concern was I couldn\u2019t open the large window so I felt slightly claustrophobic but used the air con instead, tea/coffee machine was handy but I had no idea how to use the other coffee pod machine, rooms cleaned daily, the mini bar is over priced so didn\u2019t use it. Breakfast time was busy as expected but lots of choice and good quality overall, the lattes were perfect! something for everyone for sure, the sky bar was lovely at night and served some lovely cocktails, the Friday night was packed so not able to use the sky bar, so we went to the one downstairs which was fine also, great views, would stay here again.
21/08/2019
Rated 4 out of 5 :
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21/08/2019
Rated 4 out of 5 :
Wow! What an amazing find this hotel was from the minute we checked in to the minute we checked out! My 14 year old daughter and I spent the night following the Ariana Grande concert on Monday. The hotel was very easy to find from the tube station - five minute walk away. We we greeted by a lovely, friendly concierge who chatted to us whilst we waited to check in and he gave us lots of information about the hotel. Check in was very easy and the member of staff was again very friendly and gave us all the information we needed. Our room was on the 7th floor and we were amazed by the views from the window. Our room was spotlessly clean and the bathroom was quite luxurious and had everything you needed. The hotel has a walk way direct to the O2 which is perfect. The only thing I did complain about were our very noisy neighbours when we returned from the concert. As we had an early start in the morning we were in bed by 11.30pm. All we could hear was very loud talking and the television next door. A trip down to reception at 12.15 am to explain the situation and the problem was resolved by sending security to ask them to be quiet. Following this we had a very good nights sleep. The beds are very comfortable. We will definitely be back to stay for Longer next time.
21/08/2019
Rated 4 out of 5 :
Great afternoon team and relaxation package.\nPool and sauna were clean, staff went above and beyond for dietary requirements for a vegan afternoon tea and the service in the restaurant was really welcoming and friendly, really enjoyed our time here. Flip flops and robes were included.
21/08/2019
Rated 4 out of 5 :
Had a fantastic sleep. Room was very quiet and has plenty of room for the Deluxe King Suite with a ln excellent view of river Thames. Only con is that the television location was not been planned well as not able to watch television from the sofa.
21/08/2019
Rated 4 out of 5 :
My wife and I visited theUnited Kingdomfor the first time for our honeymoon, and were blown away with the friendly staff whom were always prepared to go the extra mile. From the moment we checked in, we were greeted by Jo\u00E1o, who was superb in his recommendations of things to do and places to visit (and even went to so far as to send us a celebratory dessert for our honeymoon). In addition, my wife is a vegetarian, and we were provided with a selection of vegetarian choices from the awesome staff within the Club Room (Ryan, Jo\u00E1o, Tristan, Daniel etc), and they constantly made us feel so welcome. This extended further to our experience at the Peninsula restaurant, which was one of our best culinary experiences. Highly appreciated the services of Zoltan and the top quality cuisine prepared by the kitchen staff. Finally, even during our check out, we were made to feel like celebrities from the hotel transfer services to Greenwich Station (by Rob).\n\nAn experience we will cherish always, and will definitely be coming back - keep up the excellent service and thank you very much!
21/08/2019
Rated 4 out of 5 :
Our stay at the intercontinental was absolutely amazing, both me and my friend felt like we were treated like royalty from the moment we arrived, to start of our experience we were met outside of the tube station by Rob who operates the hotels shuttle bus, he kindly stopped us and offered us a lift to the hotel lobby, rob was very kind, professional and an absolute delight to talk to, after this we arrived into the lobby and were instantly greeted by smiles from all of the staff, checking in to our hotel was a breeze, we left our bags with the staff who took them to our room for us, when we go to our room we were stunned by the quality of our hotel room, not to mention the outstanding views of the financial district. I had also mentioned to the hotel that we would be celebrating my friends birthday, we were overwhelmed when we had a knock on the door by one of the staff who had a birthday cake for us! We had gone to this hotel for its access to the o2 and we were not disappointed as it took only 3 minutes to get into the venue! After our concert we went down for our breakfast and once again we were blown away, the choice of food is incredible, the staff were fantastic and couldn\u2019t do enough for us! at the end of our trip we again were shuttled to the tube station by Rob, I can\u2019t say enough nice things about this guy! He was amazing ! Overall an unforgettable trip, planning our next stay here as son as possible!
21/08/2019
Rated 4 out of 5 :
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21/08/2019
Rated 4 out of 5 :
We loved our stay, our room was perfect! We only stayed one night to attend a concert at the O2. But we loved it. The breakfast was lovely. The staff were very friendly, very helpful, very accommodating. Especially Levi and Edgar on the front door, they were very helpful, hospitable, genuine guys. The receptionist were all approachable, well presented, attentive. We enjoyed our stay and plan to stay again.
21/08/2019
Rated 4 out of 5 :
Stayed here one night. The staff are really friendly and helpful. Carolina from the Meriduan lounge went out of her way for me. The room had great views and the bed was very comfortable. Would def recommend it especially if you have some concert to attend at the o2. Access to the o2 is direct from the hotel. \n\n.
21/08/2019
Rated 4 out of 5 :
From the minute we arrived through the front foyer to the minute we checked out and a cab was called for us, the intercontinental hotel staff, service and conduct were second to none. Breakfast was the finest selection of cooked, continental and more, whilst the afternoon tea was the best we\u2019ve had to date. The clipper bar again did not disappoint, with staff attentive but not so much they encroached on your privacy. We booked for the ease of access to the O2, but would book again for the experience no matter what we might wish to see in London. The tube is close enough for it not to matter and a cab is just a concierge request away. You would do well to find better!
18/08/2019
Rated 4.8 out of 5 :
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11/06/2019
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11/06/2019
Rated 5 out of 5 :
What comfortable beds to relax in after dealing with my vertigo during our trip to see the Hugh Jackman concert. Fabulous bathroom audit was a real treat having a coffee making machine. The later checkout of midday was also great.\nIt would have been nice to be warned that the drinks in the bar would be served as doubles!
11/06/2019
Rated 5 out of 5 :
Great place to stay when you have a show to go to at the O2. Friendly service from everyone, very welcoming, extremely clean, lovely rooms. Hassle free parking. Second time we have stayed and will stay again.
11/06/2019
Rated 5 out of 5 :
Me and my daughter had a wonderful time, the staff were so friendly and helpful they were very welcoming. The views were lovely and so much to do at the 02 for all the family. Will definitely book again.
10/06/2019
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10/06/2019
Rated 5 out of 5 :
Beautiful hotel! Great service from all staff encountered, starting from the chap managing the short queue for check-in, to the guy from housekeeping who came to put away the sofa bed that was not required. Lovely room, including the most comfortable bed and pillows we\u2019ve ever encountered in a hotel room! And a great passageway leading to quick access into the O2 Arena. Perfect!
10/06/2019
Rated 5 out of 5 :
Stayed here for one night with my boyfriend after watching Panic! at the O2, was pleasant clean and very convenient! We parked in the car park overnight too and was able to leave the car there the next day while travelling into central London to do some shopping for no extra charge! \nAll staff were friendly and helpful. The drinks we had at the bar were a bit expensive but as it was a treat we didn\u2019t mind!
10/06/2019
Rated 5 out of 5 :
Great hotel good access to the 02 with direct walkway.\nImagine would be quieter if no events in the o2 as the bars were very busy.\nGood breakfast with lots of choice could do with a coffee machine as had to ask for coffee which did take a bit of time.
10/06/2019
Rated 5 out of 5 :
Outstanding customer service; literally the best hotel I've stayed in and I travel internationally. They could not do enough to ensure our comfort and enjoyment. We stayed in a suite on flr 17, and are ihg members; so the use of the Intercontinental Lounge, and Spa were very much appreciated. Had a lovely (albeit v. Expensive) meal in the hotel (Taster menu with sommelier) - but everywhere food was great. Staff seem genuinely happy to work there as they all appear to have the same mission around customer first attitude.
10/06/2019
Rated 5 out of 5 :
Great location for the O2. Cleanliness, staff and facilities were excellent. The same level is available at other hotels cheaper but you are paying for the location. A little pompous at times. Ordered one drink at the bar and had to wait while the receipt was printed and placed in a leather holder all while the queue was building behind me. I find this a little unnecessary and inefficient.
10/06/2019
Rated 5 out of 5 :
We had a lovely overnight stay - the hotel was clean, staff were friendly and nothing was too much trouble and the connection to the O2 was fabulous.\n\nThe rooms were spacious and the beds super comfortable! \nWould definitely recommend this hotel.
10/06/2019
Rated 5 out of 5 :
We stayed at the hotel for 2 nights to attend a concert at the O2. All the hotel staff were very friendly, helpful and efficient. In particular many thanks to Anca, Emanuela and Mickita in the restaurent ; Anca was wonderful and the sort of person you would hope to be there to welcome you wherever you stayed. The food was great too.\n\nThe room was spotlessly clean, comfortable and with all the facilities you would wish to find. Also very good transport links within easy walking distance although worth mentioning there is a shuttle service provided by the hotel to/from North Greenwich station. Very handy for the river bus and Greenwich only one stop away.\n\nVery impressed with this hotel and would definitely stay again.
10/06/2019
Rated 5 out of 5 :
5 stars definitely, but I got 3 floor room where the window was filled with ventilation kit for the building. \nExcellent room standards, lovely bathroom. Very comfortable large bed. Staff were very efficient and very welcoming.
09/06/2019
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09/06/2019
Rated 5 out of 5 :
Lovely room, great breakfast. Fabulous view.\nAs a loyalty customer we have had much better service elsewhere. Had to queue for check in, room was not\u2019t ready. No still water, no biscuits! Huge hotel couldn\u2019t cater for number of guests. Were \u2018not allowed\u2019 to go the 18 Sky bar on returning to the hotel. Advised to go to breakfast before 9 if you didn\u2019t want to queue again.\nlet down by being treated as if we were at an o2 concert. Not good value for money when so much choice in London. Won\u2019t be staying there again.
09/06/2019
Rated 5 out of 5 :
My boy friend got me the spa and afternoon tea package for my birthday. \n\nWe started off with an amazing couples relaxation massage which I would highly recommend. Then we spent the afternoon relaxing in the spa. The whole spa area was very luxurious, beautiful, peaceful and clean. There\u2019s a relaxation room, a pool, sauna, steam room, Jacuzzi and gym. \n\nAfter the spa we went for the afternoon tea. This was incredible. Probably one of the best afternoon teas I\u2019ve had (and I\u2019ve been to many). All of the food was delicious, but they also put a twist on some of the traditional things you\u2019d expect at an afternoon tea. The egg truffle mayo sandwich was my favourite. \n\nOur waitress gave us such incredible service. She explained everything on the menu to us. She brought us out a few extra sandwiches and she even brought me out a birthday tart and candle without us asking. \n\nWe will absolutely be coming back.\n\nThank you for the perfect relaxing day!
09/06/2019
Rated 5 out of 5 :
Exceptional entrance and welcoming, nothing was too much trouble. Room was spacious and well laid out with views over the Thames, lovely to have the choice of a bath or shower, room service was second to none.
09/06/2019
Rated 5 out of 5 :
From the moment we arrived via the courtesy limo our stay was fantastic. Great staff, friendly atmosphere, spotless rooms and the best place to stay to go to the O2 concert. Was so easy to walk through the corridor to the venue and no crowds! \nWonderful afternoon tea served by attentive Catalina and the most sumptuous breakfast thanks to Raquel & colleagues in the dining room.\nOnly minor niggle was being charged service in the bar in the evening as didn't get the \
09/06/2019
Rated 5 out of 5 :
Had a great visit to the Intercontinental. Staff were incredibly friendly and helpful, and we were upgraded to a suite. Swimming pool was great as was the breakfast. Location was perfect for visiting the Orbit and the O2. Got a lift back to the station from Rob the chauffeur which was a great way to end the weekend! Thanks.
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