Doubletree by Hilton London Chelsea
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Customer Reviews For The Doubletree by Hilton London Chelsea


Address: Imperial Road, Imperial Wharf, London, England, UK, SW6 2GA
This hotel has averaged a score of 4.4 out of 5 by 3270 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1432 reviews)
>>>Tripadvisor (ranked 251 of 1117 for Hotels in London and rated 4.5 out of 5 from 1867 reviews)

10/06/2019
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07/06/2019
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04/06/2019
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29/05/2019
Rated 3 out of 5 :
Dear TandP93, \nThank you for taking the time to post on your review of your recent stay here with us in Chelsea.\nI am very happy to see that you found the room so clean and comfortable as well as breakfast hitting the spot though sorry to hear that you had the issue with your bathroom light.\nI understand that this would not have been ideal and the impact that this would have had. I understand that you where speaking with Evelin, our Duty Manager on Tuesday when you departed. Evelin has been on her days off since and is due back at the hotel today Friday and I am certain that she will be in response to you then. I can assure you that we would always follow up on any reported issues and deal with all feedback and I know that Evelin had resolved this matter.\nIf there was anything in the meantime that I can do to assist, please do not hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony, barrett@dtchelsea.com and I would only be more than happy to discuss.\nKindest regards\nAnthony Barrett\nGeneral Manager.
29/05/2019
Rated 3 out of 5 :
Dear Sydneysider1112, \nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to see that you had such a lovely stay and that the team where so friendly and welcoming. Great to also see that you found that we offered such great value for money as well as the room being so clean and comfortable.\nThe team and I hope to see you back with us here in Chelsea when you are next back in London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
26/05/2019
Rated 3 out of 5 :
Dear Dreamer54379272031, \n\nThank you for staying with us as well as making time to give us your lovely feedback. Sincere apologies for us not being within walking distance to London underground network however as you mentioned, Imperial Wharf overground station that's located next to our property gives a great connection point to underground network when travelled to West Brompton station which is 1 stop away and only takes few minutes once you board on to overground train. \n\nThank you once again for making time to share your experience and I hope we will have the opportunity to welcome you back to DoubleTree by Hilton London Chelsea in very near future again.\n\nWarm regards\nSuleyman Ozal\nDeputy General Manager.
23/05/2019
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22/05/2019
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19/05/2019
Rated 3 out of 5 :
Dear mlipka123, \n\nThank you for taking the time to post on your review of your stay with us here in Chelsea.\nI am happy to hear that you found our location worked so well for you. I am sorry though to hear that you felt breakfast was average and rooms smaller than you had expected. \nI do hope though that we would have the chance to welcome you back to us here in Chelsea in the future and have the opportunity to impress you more on the that next stay.\nKindest regards\nAnthony Barrett\nGeneral Manager.
19/05/2019
Rated 3 out of 5 :
Dear Marta J, \nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to see that you had such a nice stay and found that our location worked so well for you. I too love our spot here at Imperial Wharf as it is lovely and quiet but having the station around the corner does make travel into and around the city very easy indeed. Wonderful also to see that you found the rooms clean and comfortable as well as breakfast being a highlight! \nThe team and I hope to see you back with he us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
18/05/2019
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18/05/2019
Rated 3 out of 5 :
Dear 779briannag, \nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am really happy to see that you had such a great stay as well as our location working so well for you. Having Imperial Wharf station around the corner does mean travel into and around the city is very convenient. Great to also see that you found the team so friendly and helpful as well as breakfast hitting the spot each day! \not see that you would return again in the future is wonderful - the team and I hope to welcome you back to us here in Chelsea very son.\nKindest regards\nAnthony Barrett\nGeneral Manager.
17/05/2019
Rated 3 out of 5 :
Dear 705stephenh, \nThank you for taking the time to post on your review of your stay with us here in Chelsea. \nI am happy to hear that you found our location worked so well for you as well as the team being so helpful. I am sorry though to hear that you had such an issue with your room. I will be passing on your comments to our Accommodation Team so that we can learn from this and work to improve going forward. \n\nI do genuinely hope though that we would have the chance to welcome you back to us here in Chelsea in the future and have the opportunity to prove our normal standards on cleanliness.\nKindest regards\nAnthony Barrett \nGeneral Manager.
11/05/2019
Rated 3 out of 5 :
Dear Oscar & Alberto, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\n\nI am delighted to hear that you had such a wonderful stay and that the service provided by the team, especially Noelia and Raluca, was so exceptional. The ladies will be delighted to hear that they made such a positive and lasting impression. To see that you would recommend the hotel is really a testament to the standard of service experienced.\nThe team and I hope to see you back with us here in Chelsea when you are next back over to London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
10/05/2019
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08/05/2019
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07/05/2019
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06/05/2019
Rated 3 out of 5 :
Dear 668treyr, \nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\nI am really happy to see that you had such a nice stay and that you have noted the service provided by the team as being excellent. Wonderful to also see that you found breakfast so great as well as the Accommodation team being so efficient throughout your visit.\not see that you would return in the future is wonderful to see - the team and I hope that this is in the very near future.\nKindest regards\nAnthony Barrett\nGeneral Manager.
05/05/2019
Rated 3 out of 5 :
Dear ali1965\n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am really happy to see that you had just a great stay overall and that you found that our location worked so well for you all. I am sorry that there was the delay on arrival - I am aware that this was owing to a system issue that we worked to address immediately - I was myself who was there on arrival with you and arranged the drink - glad that you all enjoyed that too! \nI do hope that this would not deter you from choosing to stay with us here in Chelsea when you are next back in London as the team and I would love to have you back and prove to you our normal standards of service\nKindest regards\nAnthony Barrett\nGeneral Manager.
04/05/2019
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02/05/2019
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30/04/2019
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30/04/2019
Rated 3 out of 5 :
Dear Sandy0612, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea whilst here to watch the London Marathon.\nI am delighted to see that you had such a great weekend and that you found the rooms so clean and comfortable. Great to also see that the team where also so friendly and helpful and also that breakfast hit the spot! \not see that you would return again in the future is fantastic - hopefully see you back with us here in Chelsea when you are next back down to London\nKindest regards\nAnthony Barrett\nGeneral Manager.
28/04/2019
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25/04/2019
Rated 3 out of 5 :
Dear Richard_soton, \n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am delighted to see that you had such a great stay and that you found the room so clean and comfortable as well as the team being so friendly. Great to also see that our location worked so well for you with the Design Centre just around the corner.\nThe team and I hope to see you back back with us here in Chelsea when you are next back in the area]\nKindest regards\nAnthony Barrett\nGeneral Manager.
23/04/2019
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22/04/2019
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20/04/2019
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20/04/2019
Rated 3 out of 5 :
Dear F4588htlaurat, \n\nThank you for taking the time to provide your review. \n\nWhile we appreciate your positive comments regarding the Front of House staff and service received, we regret that we could not provide you with a more positive overall guest experience on this occasion. I can only offer my sincere apologies for the cleanliness and maintenance issues encountered. Please be assured this is certainly not the lasting impression we wish to leave with our valued guests and we will ensure the necessary steps are taken in order to rectify these issues. \n\nWe hope to have another opportunity to welcome you back so we may better demonstrate the expected level of hospitality and restore your faith in our brand.
17/04/2019
Rated 3 out of 5 :
Dear ryanbS4537ki\n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am happy to see that we appear to have met with your expectations overall. Great to see that the team arranged for you to be checked in early and that you found our location was convenient. Having the Overground Station around the corner does make travel into and around the city very easy. There is also the Thames Clipper service from Chelsea Harbour which offers more variety week days in the morning and evening as an alternative option as well as the London Bus routes locally.\nI am sorry to hear that you encountered some plates left from room service. I will take this matter up with the operational team as we have a regular system of clearing in place, though seems it was lacking on this occasion.\not see that you would return in the future is great - the team and I hope to have the chance to see you back with us very son, be this on another business trip or a leisure break\nKindest regards\nAnthony Barrett\nGeneral Manager.
16/04/2019
Rated 3 out of 5 :
Dear Companion15819983022, \n\nThank you for choosing to stay with us and I am extremely sorry to hear that you were not satisfied with the level of the service provided. Should you wish to discuss your experience further, please don't hesitate to contact me directly via Suleyman. Ozal@dtchelsea.com\n\nWarm regards\nSuleyman Ozal\nDeputy General Manager.
11/04/2019
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11/04/2019
Rated 3 out of 5 :
Hi Grace239\n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea\n\nI am delighted to see that you had such a wonderful stay and that you found the team so friendly and helpful. Wonderful to also see the note that you found the hotel location worked so well for you - having the train station around the corner does make travel into and around the city very easy indeed. So that you also know for future stays we also offer additional rubber mats if needed on request.\nThe team and I look forward to hopefully seeing you back with us here in Chelsea when you are next back in London\nKindest regards\nAnthony Barrett\nGeneral Manager.
09/04/2019
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08/04/2019
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07/04/2019
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06/04/2019
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04/04/2019
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02/04/2019
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31/03/2019
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28/03/2019
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22/03/2019
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17/03/2019
Rated 5 out of 5 :
Dear Y7996vichrisk, \n\nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am really happy to see that you had such a comfortable stay and that you found the service provided by the team so excellent. Great to also see that you found our location worked so well for you - having the Overground station around the corner does make travel into and around the city very easy indeed.\nThe team and I hope to see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
14/03/2019
Rated 5 out of 5 :
Dear Craig O, \n\nThank you ever so much for taking the time to post on your review of your visit to us here in Chelsea for your wife's special birthday! \nIt was a pleasure to have you both and so happy to hear that you had such a wonderful stay and found the room was perfect for you needs. To see that you would also be back in the future is wonderful - with this in mind the team and I look forward to welcoming you back to us here in Chelsea in the near future\nKindest regards\nAnthony Barrett\nGeneral Manager.
14/03/2019
Rated 5 out of 5 :
Dear LindaH2715, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to see that you had such a wonderful stay and that team made such a lasting and positive impression - especially Laura and Floor - they will be so happy to hear they made such a difference! \nWonderful to also see that you found the room so good and location also worked so well for you.\nThe team and I hope to see you back with us here in Chelsea very son\nKindest regards]\nAnthony Barrett\nGeneral Manager.
13/03/2019
Rated 5 out of 5 :
Dear Davinia W, \n\nThank you ever so much for taking the time to post on your review of your most recent stay with us here in Chelsea.\n\nI am delighted to see that you had another great stay and that you consistently have a great experience with the team - notably Beth, Raluca and Shamima. They will all be delighted to hear that they made such a positive and lasting impression.\not see that you would also recommend the hotel to others is fantastic - they team and I also look forward to welcoming you back to us here in Chelsea when next back in London, be this for work again or a leisure break! \nKindest regards, \nAnthony Barrett\nGeneral Manager.
12/03/2019
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12/03/2019
Rated 5 out of 5 :
Dear sally p, \n\nThank you for taking the time to post on your review of your most recent visit to us here in Chelsea.\nI am delighted to see that once again the team made sure that you were well looked after and that our location works so well for your needs. For any future stays be sure to let us know in advance that you would prefer a room facing the back which would be a quieter room if you are light sleepers and make for an even more relaxing visit.\nWe hope to see you back with us very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
11/03/2019
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11/03/2019
Rated 5 out of 5 :
Dear Rachel M, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea\n\nI am delighted to hear that you had such a lovely stay and found that our location worked so well for you - I too love our quiet spot here at Imperial Wharf as its away from the madding crowds but also very easy to travel into and around the city with the station around the corner.\nThe team and I hope to see you back with us here in Chelsea when you are next back in London\nKindest regards\nAnthony Barrett\nGeneral Manager.
11/03/2019
Rated 5 out of 5 :
Dear herb p, \n\nThank you ever so much for taking the time out of your day to post on your review of your recent visit to us here in Chelsea.\nI am so happy to hear that you had such a great stay and that the team ensured that this your first visit to London that the team ensured it was a memorable one! Sebastian will be so happy to hear that he made such a positive and lasting impression.\nThe team and I look forward to welcoming you back to us here in Chelsea when you are next back over to London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
10/03/2019
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10/03/2019
Rated 5 out of 5 :
Dear swtlypzs, \n\nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to see that you had such a great stay and found that our location worked so well for you as the team being amazing and looking after you with directions and options to explore. I am sorry that there was an issue with the window but glad to see that the team resolved this for you.\nThe team and I look forward to hopefully seeing you back with us here in Chelsea very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
09/03/2019
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03/03/2019
Rated 5 out of 5 :
Dear stephen261265, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea for your wife's birthday.\nI am delighted to see that you had such a lovely stay and that the team made sure that you had a great stay. Wonderful to also see that our location worked so well for you - having the Overground station around the corner as well as the local bus routes, does make it very handy to get into town and the local area.\not see that you would recommend and also return in the future is wonderful - with this in mind the team and I look forward to hopefully seeing you back with us here in Chelsea very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
03/03/2019
Rated 5 out of 5 :
Dear Donna M, \n\nThank you so much for taking the time to post on your review of your recent stay with us here in Chelsea for your friends birthday.\nI am so happy to see that you had such a lovely stay and found the room so comfortable and spacious. Great to also see that you found our location worked so well for you - I agree that our spot here at Imperial Wharf is a lovely quiet area and having the River just a few minutes walk away does lend itself well to a nice stroll along the banks. Great to also see that you found breakfast and bar food also hit the spot.\nThe team and I hope to see you back with here in Chelsea when you are next back in London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
26/02/2019
Rated 5 out of 5 :
Dear jerseymcq, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am delighted to hear that your stay was perfect and that our location worked so well for you. Having Imperial Wharf Overground station around the corner does make travel into and around the city very easy - though if you are up for the walk, the journey along the Thames is really nice, especially on a sunny day! \nThe team and I hope to see you back with us here in Chelsea when next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
25/02/2019
Rated 5 out of 5 :
Dear fabiov2284, \n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nWhilst I am very happy to hear that the team were on hand and fantastic I am sorry to hear that you encountered such an issue with your room and that you found your room was smaller than expected. I will be taking your comments to our Accommodation and Operations team so that we can look into these matters and have these addressed as this would not be the normal standard of accommodations that we would strive to provide.\nIf you would like to discuss this matter further, please don't hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony. Barrett@dtchelsea.com and I would be only more than happy to discuss.\nThe team and I genuinely hope that we would have the chance to welcome you back to us here in Chelsea in the future so that we could make up for this poor impression and prove to you our normal standards on service.\nKindest regards\nAnthony Barrett\nGeneral Manager.
23/02/2019
Rated 5 out of 5 :
Dear 123sam75, \n\nThank you for taking the time out of your day to post on your review of your recent stay with us here in Chelsea.\n\nI am very sorry to hear that you we did not live up to your expectations and that you experienced such issues with the car park and assistance on finding this. Sorry also to hear that the bed size was smaller than you had expected and that there was an issue with your room key. I will be certainly taking these matters up with our operational team as this is not the level of service that we strive to provide to our guests here in Chelsea. If you would like to discuss this matter further, please do not hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony. Barrett@dtchelsea.com\nI genuinely hope that we would have the opportunity to welcome you back to us here in Chelsea in the future so that we would be have the chance to prove to your our normal standards of service that it is clear we did not achieve on this visit.\nKindest regards\nAnthony Barrett\nGeneral Manager.
21/02/2019
Rated 5 out of 5 :
Dear Thoughtout, \n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am very happy to read that you had such a nice stay and found that our location worked so well for you. Having Imperial Wharf Overground station around the corner does make travel into and around the city very easy indeed. Great to see that you found check in and out so straight forward as well as bathroom facilities and amenities meeting your needs.\nThe team and I hope to see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
19/02/2019
Rated 5 out of 5 :
Dear Alexis N, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\n\nI am delighted to hear that you had such a lovely stay and that the team even managed to get you checked in earlier than planned! Great to also see that you enjoyed our breakfast offering so much - I too agree that it is a great way to start the day! \nThe team and I look forward to hopefully seeing you back with us here in Chelsea when you are next back in London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
18/02/2019
Rated 5 out of 5 :
Dear Paradise28994539129, \n\nThank you for taking the time out of your day to post on your review of your stay with us here in Chelsea.\n\nI am sorry to hear that the bed configuration was not as you had hoped. I am sorry to hear that our rooms with one double bed and one single bed in the room was not so ideal for your requirements. It is a pity that we did not have any king rooms available for the period of your stay and so the team were unable to offer this to you.\nI am happy to hear though that you had rated the team, sleep quality and cleanliness so high, though sorry that it appears that the team were not on hand to assist you with luggage. I do hope that when requested the reception team would have arranged this for you.\nIf you would like to discuss the matter further, please don't hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony. Barrett@dtchelsea.com and I would be only more than happy to.\nThe team and I genuinely hope that we would have the opportunity to welcome you back to us here in Chelsea in the future.\nKindest regards\nAnthony Barrett\nGeneral Manager\n\n.
15/02/2019
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15/02/2019
Rated 5 out of 5 :
Dear Sixweeks2009, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea with your wife.\nI am delighted to hear that you had such a wonderful stay and that Karolina and Floor on reception made sure that you were so well looked after throughout your stay. They will be so happy to hear that they made such a positive and lasting impression.\nThe team and I hope that we will see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
13/02/2019
Rated 5 out of 5 :
Dear denise B, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am delighted to hear that you had such a wonderful weekend and that the team made sure that you were well looked after. Great to see that you found our location worked so well - have the train station around the corner from the hotel as well as the local bus routes does make it very handy to get into and around the city. Great so also wee that you also found breakfast so fantastic - a great way to start the day! \nThe team and I hope to see you back with us here in Chelsea when you are next back over to London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
11/02/2019
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05/02/2019
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03/02/2019
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28/01/2019
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26/01/2019
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22/01/2019
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