Doubletree by Hilton London Chelsea
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Customer Reviews For The Doubletree by Hilton London Chelsea


Address: Imperial Road, Imperial Wharf, London, England, UK, SW6 2GA
This hotel has averaged a score of 4.3 out of 5 by 3220 past guests
>>>Booking.com (average customer rating 4.1 out of 5 from 1261 reviews)
>>>Tripadvisor (ranked 286 of 1132 for Hotels in London and rated 4.5 out of 5 from 1947 reviews)

01/10/2019
Rated 4.0 out of 5 :
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30/09/2019
Rated 4.0 out of 5 :
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30/09/2019
Rated 4.6 out of 5 :
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28/09/2019
Rated 4.2 out of 5 :
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27/09/2019
Rated 4.4 out of 5 :
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26/09/2019
Rated 4.6 out of 5 :
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23/09/2019
Rated 4 out of 5 :
Dear BritInBelgium,\n\nThank you for taking the time to post on your review of your review of your recent stay here with us in Chelsea.\n\nI am really happy to see that you found the beds so comfortable and the rooms so clean, though sorry to heat that you did not like the bathrooms so much. I do hope that this would not deter you from choosing to stay with us again in the future\nThe team and I hope to see you back with us here in Chelsea when you are next back in the area\nKindest regards\nAnthony Barrett\nGeneral Manager
17/09/2019
Rated 4.0 out of 5 :
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16/09/2019
Rated 4 out of 5 :
Dear 157suzanne56,\n\nThank you for choosing to stray with us on your recent trip to town as well as proving us your wonderful feedback. It is great to see you thoroughly enjoyed your stay and we hope we will have the opportunity to welcome you back in near future again.\n\nWarm Regards\nSuleyman Ozal\nDeputy General Manager\n
14/09/2019
Rated 4 out of 5 :
Dear Vanguard12,\n\nThank you for taking the time to share your review. \n\nWe regret to learn that your recent stay at the property fell short of expectations. Please accept our apologies for any disappointment with the guest room provided and the hotel bar. This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. \n\nThe feedback of all our guests is very important to us as it allows us to make improvements where needed. Please be assured your comments will be taken on board by the relevant teams. We hope to be able to welcome you back for a more positive overall guest experience in the future.
12/09/2019
Rated 3.5 out of 5 :
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10/09/2019
Rated 3.8 out of 5 :
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06/09/2019
Rated 4.6 out of 5 :
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01/09/2019
Rated 4.4 out of 5 :
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22/08/2019
Rated 4 out of 5 :
Dear Steve19882019, \n\nThank you ever so much for such a wonderful feedback and I am thrilled to hear that Floor and the rest of the team really made your stay extra special. I will certainly let the team see your feedback as for us; there is nothing better than seeing a guest of ours left happy with all aspects of the services we provided. \n\nBoth the team and I would be delighted to have you back to Chelsea on your next trip to London and should you need any assistance before hand, please don't hesitate to contact us. \n\nThank you once again and I hope you have a wonderful day. \n\nWarm regards\nSuleyman Ozal\nDeputy General Manager.
19/08/2019
Rated 4 out of 5 :
Dear mliu322104\n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\n\nI am delighted to hear that you had such a great stay and found that our location worked so well for you. I too love our nice quiet spot here at Imperial Wharf and having the transport options available locally to get into and around the city really very easy.\not see that you would return in the future is wonderful - the team and I hope to see you back with us very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
18/08/2019
Rated 4 out of 5 :
Dear Channy2104,\n\nThank you for taking the time out of your day to post on your review of your recent visit to us here in Chelsea.\n\nI am ever so sorry to hear that you encountered such an issue with your room as this should not have been the case and I am very disspointed to hear such comments. I have altered our Accommodation team to your feedback and they will be reviewing with the entire team how something like this has occurred. I do hope that upon reporting that the team worked to resolve this matter for you in a timely manner.\nIf you would like to discuss this further, don't hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony.barrett@dtchelsea.com\nI genuinely hope that we would have the chance to welcome you back to us here in Chelsea in the future so that we could make up for this poor experience.\nYours sincerely\nAnthony Barrett\nGeneral Manager.
17/08/2019
Rated 4.6 out of 5 :
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16/08/2019
Rated 1 out of 5 :
Dear clarioBirmingham, \nThank you so much for taking the time to post on your review of your recent stay here with us in Chelsea.\nI am really happy to hear that you had such a great stay and that the team throughout where so great and made sure that you where well looked after. \not see that you would recommend the hotel to others is fantastic - we hope to see you back with us when you are next back in London\nKindest regards\nAnthony Barrett\nGeneral Manager.
13/08/2019
Rated 1 out of 5 :
Dear Wendy M W, \n\nThank you for taking the time to post on your review of your recent stay here with us.\n\nWhilst I am really happy to see that you found the team so helpful, I am sorry to see that we have let you down on room cleanliness. I am very sorry that this was the case and will be working with our accommodation team to understand how such a situation occurred and work with them to ensure that this is addressed so that something like this can be avoided in the future. I am also sorry to hear that there was an issue with your tea - I hope that the team resolved this for you on the day.\nIf you would like to discuss anything further, please do not hesitate to contact me direct at the hotel on 0207 4112200 or email anthony. Barrett@dtchelsea.com and I would be more than happy to discuss.\nI do genuinely hope that we would have the chance to welcome you back to us here in Chelsea when you are next back in London so that we could make up for this poor impression\nKindest regards\nAnthony Barrett\nGeneral Manager.
13/08/2019
Rated 1 out of 5 :
Dear jasonsK1448ni, \n\nThank you ever so much for taking the time to post on your review of your recent stay here with us in Chelsea.\nI am delighted to see that you had such a great stay and that you found the service provided by the team so great. To hear that you would return in the future is fantastic - with that in mind the team and I hope to see you back with us in the very near future\nKindest regards\nAnthony Barrett\nGeneral Manager.
11/08/2019
Rated 1 out of 5 :
Dear TravelerFromTokyo, \n\nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\n\nI am really happy to see that you had such a great overall experience and as a Diamond member enjoyed the additional benefits that are offered to you. I am sorry to hear that there was an issue with milk and coffee service on breakfast but also with the key being removed from the power supply. I will take this matter up with the operations team so that we can look into this one and understand how we can work to improve on this\nThe team and I hope to see you back with us here in Chelsea when you are next back in London\nKindest regards\nAnthony Barrett\nGeneral Manager.
10/08/2019
Rated 1 out of 5 :
Dear Teejerson, \n\nThank you ever so much for taking the time to post on your review of your recent stay here with us in Chelsea.\nI am delighted to see that you had such a wonderful stay and as a Diamond Hilton Honors guest managing to exceed your expectations is really humbling! Great to see that you found breakfast so wonderful as well as location also working so well for you - having the river taxi as well as the train so near to the hotel does make travel into and around the city very easy indeed.\not see that you would return in the future is wonderful to see - we hope to see you back with us very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
07/08/2019
Rated 1 out of 5 :
Dear Happyamit, \nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to hear that you had such a great stay and have noted such positive words in regards to all elements of your stay.\nThe team and I hope to see you back with us here in Chelsea when you are next back in London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
07/08/2019
Rated 1 out of 5 :
Dear evansiona, \n\nThank you for taking the time to post on your review of your stay with us here in Chelsea month.\nI am delighted to see that you had such a wonderful stay and found that the service provided by the team was so great. Wonderful to also see that you found the beds so comfortable and also breakfast variety being excellent. I am sorry though to hear that the bathroom didn't live up to other areas - I will be sure to highlight this with our Accommodation Team so that we can look into this one\nThe team and I hope to see you back with us here in Chelsea when you are next back in London\nKindest regards\nAnthony Barrett\nGeneral Manager.
06/08/2019
Rated 4.8 out of 5 :
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06/08/2019
Rated 1 out of 5 :
Dear nsazevedo, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to see that you had such a great stay and found the rooms so spacious and comfortable - air conditioning was a must during the past few weeks! \nGreat to also see that you found the location worked so well and that the team provided a great experience.\nWe look forward to hopefully seeing you back with us here in Chelsea when you are next back in the area\nKindest regards\nAnthony Barrett\nGeneral Manager.
05/08/2019
Rated 1 out of 5 :
Dear benjihildrey, \n\nThank you ever so much for taking the time to post on your review of your recent stay here with us in Chelsea.\nI am delighted to hear that you had such a wonderful stay and that the team made sure that you where well looked after throughout your stay. Great to also see that you found breakfast so brilliant as well as location also suiting you so well! \nThe team and I look forward to hopefully seeing you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
31/07/2019
Rated 4.2 out of 5 :
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30/07/2019
Rated 1 out of 5 :
Dear GrandTour325203, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea. \nI am delighted to hear that you had such a great experience and that the team looked after you so well. Great to also see that you found our location worked so well for you also - having the train station just around the corner as well as the quiet spot near the river - I also love it here! \not see that you would highly recommend is fantastic - the team and I hope to see you back with us in the very near future\nKindest regards\nAnthony Barrett\nGeneral Manager.
29/07/2019
Rated 1 out of 5 :
Dear rdinesen, \nThank you ever so much for taking the time to post on your review.\nI am so happy to see that you had such a great stay and that the team looked after you so well throughout your stay, especially Yvonne. She will be thrilled to hear that she made such a positive and lasting impression. Great to see that you found the rooms so comfortable for the three of you as well as breakfast also hitting the spot! \nThe team and I look forward to seeing you back with us when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager\n.
26/07/2019
Rated 1 out of 5 :
Dear kalmul364916, \n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\nI am delighted to see that you had such a nice stay and that the team where so friendly and helpful. Great to also see that you found the hotel so clean and quiet also - we hope to see you back with us here in Chelsea when you are next back in the area\nkindest regards\nAnthony Barrett\nGeneral Manager.
24/07/2019
Rated 1 out of 5 :
Dear NicciK_12, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea - wonderful to see that you chose to stay with us once again! \nGreat to see that we managed to impress once again and that the team where on hand to make sure that you where well looked after, especially by Floor on reception - she will be delighted to see that she made such a positive and lasting impression.\not see that you would be returning is fantastic to see - the team and I hope to see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
23/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
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22/07/2019
Rated 1 out of 5 :
Dear glar_philly, \nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am really happy to see that you had such a nice stay with us and found the service provided by the team so excellent. Wonderful to also see that room size and also cleanliness also met with your expectations. I too love our quiet spot here at Imperial Wharf as it is nice and quiet though the transport link options from the train station around the corner does make travel into and around the city very easy indeed.\nThe team and I hope to see you back with us here in Chelsea when you are next back in London\nKindest regards\nAnthony Barrett\nGeneral Manager.
21/07/2019
Rated 4.8 out of 5 :
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21/07/2019
Rated 1 out of 5 :
Dear Barstyle\n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\nI am very happy to see that you had such a great welcome from Darren and found the room clean and comfortable. Great to also see that you found the service also provided in the restaurant so fantastic as well as location working so well for you. Whilst we do not have any American plug sockets, I do hope that the team where able to provided you the converter adaptors that we have at reception for use free of charge.\nThe team and I hope to see you back with us here in Chelsea when you are next back in the area\nKindest regards\nAnthony Barrett\nGeneral Manager.
21/07/2019
Rated 1 out of 5 :
Dear Suffolkliving84, \n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am really happy to see that you found the service provided by the team so great and appreciated the welcoming cookie - this is a DoubleTree signature that you can find in all our DoubleTree hotels throughout the world! I am sorry though to hear that you understood that you would need to physically leave your credit card at reception to allow any incidental charges, this is certainly not the case. I am sorry if when explaining this the team where not clear on the matter. We would only require for your to leave your card details as an authorization against any incidentals that you may incur during your stay. I am also sorry to see that you found such a cleanliness issue. I have communicated this to our Accommodation Team who will be looking into this one for us and will address with the team.\nThe team and I hope that we will have the chance to welcome you back to us here in Chelsea in the very near future so that we can prove to you our normal standards on cleanliness as well as you being able to enjoy room service.\nKindest regards\nAnthony Barrett\nGeneral Manager.
17/07/2019
Rated 1 out of 5 :
Dear Bill Z, \nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\nWhilst I am happy to see overall you have rated us 4/5 I am sorry to hear that you where impacted by noise by other residents on the corridor and you note also from outside. For any future visits we can arrange for back facing rooms that might be a better fit for you as these are away from the road if you are a light sleeper.\nThe team and I hope to welcome you back to us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
14/07/2019
Rated 1 out of 5 :
Dear Nilly I, \n\nThank you ever so much for taking the time to post on your review of your recent stay where with us in Chelsea.\n\nI am delighted to hear that you had such a wonderful stay an and that the team made such a positive impression - especially Shamima. She will be delighted to hear that she made such a difference.\nThe team and I hope to see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
14/07/2019
Rated 1 out of 5 :
Dear bgourab, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\n\nI am delighted to see that you had such a wonderful stay and to hear that you found everything so brilliant and also that location also worked so well. To hear that the service provided by the tea, was so excellent is fantastic - the team and I hope to welcome you back to us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
12/07/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
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12/07/2019
Rated 1 out of 5 :
Dear gobng, \nThank you for taking the time out of your day to post on your review of your recent stay with us here in Chelsea.\nI am very sorry to hear that you did not find the d\u00E9cor of the hotel to match with your expectations and also that you note that there was a cleanliness issue in your room. I will be sure to pass on your comments to our accommodation team so that this can be looked into and addressed. sorry to also hear that our location doesn't seem to have worked as well for the areas of London that you where visiting.\nThe team and I genuinely hope that we would have the chance to welcome you back to us here in Chelsea in the future.\nKindest regards\nAnthony Barrett\nGeneral Manager.
10/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
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06/07/2019
Rated 4.6 out of 5 :
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Disliked: Guest did not comment for this item.
05/07/2019
Rated 4.8 out of 5 :
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01/07/2019
Rated 4.2 out of 5 :
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29/06/2019
Rated 4.2 out of 5 :
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25/06/2019
Rated 4.2 out of 5 :
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Disliked: Guest did not comment for this item.
24/06/2019
Rated 4.6 out of 5 :
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23/06/2019
Rated 4.4 out of 5 :
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18/06/2019
Rated 3.6 out of 5 :
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16/06/2019
Rated 3.6 out of 5 :
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12/06/2019
Rated 4.8 out of 5 :
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10/06/2019
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