Doubletree by Hilton London Chelsea
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Customer Reviews For The Doubletree by Hilton London Chelsea


Address: Imperial Road, Imperial Wharf, London, England, UK, SW6 2GA
This hotel has averaged a score of 4.4 out of 5 by 3270 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1437 reviews)
>>>Tripadvisor (ranked 244 of 1096 for Hotels in London and rated 4.5 out of 5 from 1856 reviews)

09/04/2019
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08/04/2019
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07/04/2019
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06/04/2019
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04/04/2019
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02/04/2019
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31/03/2019
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28/03/2019
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22/03/2019
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17/03/2019
Rated 5 out of 5 :
Dear Y7996vichrisk, \n\nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am really happy to see that you had such a comfortable stay and that you found the service provided by the team so excellent. Great to also see that you found our location worked so well for you - having the Overground station around the corner does make travel into and around the city very easy indeed.\nThe team and I hope to see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
14/03/2019
Rated 5 out of 5 :
Dear Craig O, \n\nThank you ever so much for taking the time to post on your review of your visit to us here in Chelsea for your wife's special birthday! \nIt was a pleasure to have you both and so happy to hear that you had such a wonderful stay and found the room was perfect for you needs. To see that you would also be back in the future is wonderful - with this in mind the team and I look forward to welcoming you back to us here in Chelsea in the near future\nKindest regards\nAnthony Barrett\nGeneral Manager.
14/03/2019
Rated 5 out of 5 :
Dear LindaH2715, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to see that you had such a wonderful stay and that team made such a lasting and positive impression - especially Laura and Floor - they will be so happy to hear they made such a difference! \nWonderful to also see that you found the room so good and location also worked so well for you.\nThe team and I hope to see you back with us here in Chelsea very son\nKindest regards]\nAnthony Barrett\nGeneral Manager.
13/03/2019
Rated 5 out of 5 :
Dear Davinia W, \n\nThank you ever so much for taking the time to post on your review of your most recent stay with us here in Chelsea.\n\nI am delighted to see that you had another great stay and that you consistently have a great experience with the team - notably Beth, Raluca and Shamima. They will all be delighted to hear that they made such a positive and lasting impression.\not see that you would also recommend the hotel to others is fantastic - they team and I also look forward to welcoming you back to us here in Chelsea when next back in London, be this for work again or a leisure break! \nKindest regards, \nAnthony Barrett\nGeneral Manager.
12/03/2019
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12/03/2019
Rated 5 out of 5 :
Dear sally p, \n\nThank you for taking the time to post on your review of your most recent visit to us here in Chelsea.\nI am delighted to see that once again the team made sure that you were well looked after and that our location works so well for your needs. For any future stays be sure to let us know in advance that you would prefer a room facing the back which would be a quieter room if you are light sleepers and make for an even more relaxing visit.\nWe hope to see you back with us very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
11/03/2019
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11/03/2019
Rated 5 out of 5 :
Dear Rachel M, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea\n\nI am delighted to hear that you had such a lovely stay and found that our location worked so well for you - I too love our quiet spot here at Imperial Wharf as its away from the madding crowds but also very easy to travel into and around the city with the station around the corner.\nThe team and I hope to see you back with us here in Chelsea when you are next back in London\nKindest regards\nAnthony Barrett\nGeneral Manager.
11/03/2019
Rated 5 out of 5 :
Dear herb p, \n\nThank you ever so much for taking the time out of your day to post on your review of your recent visit to us here in Chelsea.\nI am so happy to hear that you had such a great stay and that the team ensured that this your first visit to London that the team ensured it was a memorable one! Sebastian will be so happy to hear that he made such a positive and lasting impression.\nThe team and I look forward to welcoming you back to us here in Chelsea when you are next back over to London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
10/03/2019
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10/03/2019
Rated 5 out of 5 :
Dear swtlypzs, \n\nThank you for taking the time to post on your review of your recent visit to us here in Chelsea.\nI am delighted to see that you had such a great stay and found that our location worked so well for you as the team being amazing and looking after you with directions and options to explore. I am sorry that there was an issue with the window but glad to see that the team resolved this for you.\nThe team and I look forward to hopefully seeing you back with us here in Chelsea very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
09/03/2019
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03/03/2019
Rated 5 out of 5 :
Dear stephen261265, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea for your wife's birthday.\nI am delighted to see that you had such a lovely stay and that the team made sure that you had a great stay. Wonderful to also see that our location worked so well for you - having the Overground station around the corner as well as the local bus routes, does make it very handy to get into town and the local area.\not see that you would recommend and also return in the future is wonderful - with this in mind the team and I look forward to hopefully seeing you back with us here in Chelsea very son\nKindest regards\nAnthony Barrett\nGeneral Manager.
03/03/2019
Rated 5 out of 5 :
Dear Donna M, \n\nThank you so much for taking the time to post on your review of your recent stay with us here in Chelsea for your friends birthday.\nI am so happy to see that you had such a lovely stay and found the room so comfortable and spacious. Great to also see that you found our location worked so well for you - I agree that our spot here at Imperial Wharf is a lovely quiet area and having the River just a few minutes walk away does lend itself well to a nice stroll along the banks. Great to also see that you found breakfast and bar food also hit the spot.\nThe team and I hope to see you back with here in Chelsea when you are next back in London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
26/02/2019
Rated 5 out of 5 :
Dear jerseymcq, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am delighted to hear that your stay was perfect and that our location worked so well for you. Having Imperial Wharf Overground station around the corner does make travel into and around the city very easy - though if you are up for the walk, the journey along the Thames is really nice, especially on a sunny day! \nThe team and I hope to see you back with us here in Chelsea when next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
25/02/2019
Rated 5 out of 5 :
Dear fabiov2284, \n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nWhilst I am very happy to hear that the team were on hand and fantastic I am sorry to hear that you encountered such an issue with your room and that you found your room was smaller than expected. I will be taking your comments to our Accommodation and Operations team so that we can look into these matters and have these addressed as this would not be the normal standard of accommodations that we would strive to provide.\nIf you would like to discuss this matter further, please don't hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony. Barrett@dtchelsea.com and I would be only more than happy to discuss.\nThe team and I genuinely hope that we would have the chance to welcome you back to us here in Chelsea in the future so that we could make up for this poor impression and prove to you our normal standards on service.\nKindest regards\nAnthony Barrett\nGeneral Manager.
23/02/2019
Rated 5 out of 5 :
Dear 123sam75, \n\nThank you for taking the time out of your day to post on your review of your recent stay with us here in Chelsea.\n\nI am very sorry to hear that you we did not live up to your expectations and that you experienced such issues with the car park and assistance on finding this. Sorry also to hear that the bed size was smaller than you had expected and that there was an issue with your room key. I will be certainly taking these matters up with our operational team as this is not the level of service that we strive to provide to our guests here in Chelsea. If you would like to discuss this matter further, please do not hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony. Barrett@dtchelsea.com\nI genuinely hope that we would have the opportunity to welcome you back to us here in Chelsea in the future so that we would be have the chance to prove to your our normal standards of service that it is clear we did not achieve on this visit.\nKindest regards\nAnthony Barrett\nGeneral Manager.
21/02/2019
Rated 5 out of 5 :
Dear Thoughtout, \n\nThank you for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am very happy to read that you had such a nice stay and found that our location worked so well for you. Having Imperial Wharf Overground station around the corner does make travel into and around the city very easy indeed. Great to see that you found check in and out so straight forward as well as bathroom facilities and amenities meeting your needs.\nThe team and I hope to see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
19/02/2019
Rated 5 out of 5 :
Dear Alexis N, \n\nThank you ever so much for taking the time to post on your review of your recent visit to us here in Chelsea.\n\nI am delighted to hear that you had such a lovely stay and that the team even managed to get you checked in earlier than planned! Great to also see that you enjoyed our breakfast offering so much - I too agree that it is a great way to start the day! \nThe team and I look forward to hopefully seeing you back with us here in Chelsea when you are next back in London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
18/02/2019
Rated 5 out of 5 :
Dear Paradise28994539129, \n\nThank you for taking the time out of your day to post on your review of your stay with us here in Chelsea.\n\nI am sorry to hear that the bed configuration was not as you had hoped. I am sorry to hear that our rooms with one double bed and one single bed in the room was not so ideal for your requirements. It is a pity that we did not have any king rooms available for the period of your stay and so the team were unable to offer this to you.\nI am happy to hear though that you had rated the team, sleep quality and cleanliness so high, though sorry that it appears that the team were not on hand to assist you with luggage. I do hope that when requested the reception team would have arranged this for you.\nIf you would like to discuss the matter further, please don't hesitate to contact myself direct at the hotel on 0207 4112200 or email anthony. Barrett@dtchelsea.com and I would be only more than happy to.\nThe team and I genuinely hope that we would have the opportunity to welcome you back to us here in Chelsea in the future.\nKindest regards\nAnthony Barrett\nGeneral Manager\n\n.
15/02/2019
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15/02/2019
Rated 5 out of 5 :
Dear Sixweeks2009, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea with your wife.\nI am delighted to hear that you had such a wonderful stay and that Karolina and Floor on reception made sure that you were so well looked after throughout your stay. They will be so happy to hear that they made such a positive and lasting impression.\nThe team and I hope that we will see you back with us here in Chelsea when you are next back in the area.\nKindest regards\nAnthony Barrett\nGeneral Manager.
13/02/2019
Rated 5 out of 5 :
Dear denise B, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in Chelsea.\n\nI am delighted to hear that you had such a wonderful weekend and that the team made sure that you were well looked after. Great to see that you found our location worked so well - have the train station around the corner from the hotel as well as the local bus routes does make it very handy to get into and around the city. Great so also wee that you also found breakfast so fantastic - a great way to start the day! \nThe team and I hope to see you back with us here in Chelsea when you are next back over to London.\nKindest regards\nAnthony Barrett\nGeneral Manager.
11/02/2019
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05/02/2019
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03/02/2019
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28/01/2019
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26/01/2019
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22/01/2019
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