Doubletree by Hilton London Chelsea
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Customer Reviews For The Doubletree by Hilton London Chelsea


Address: Imperial Road, Imperial Wharf, London, England, UK, SW6 2GA
This hotel has averaged a score of 4.4 out of 5 by 3233 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1452 reviews)
>>>Tripadvisor (ranked 207 of 1084 for Hotels in London and rated 4.5 out of 5 from 1790 reviews)

05/12/2018
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29/11/2018
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26/11/2018
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25/11/2018
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21/11/2018
Rated 3 out of 5 :
The location is central, but not very convenient unless you are prepared to spend a fortune on Uber. Overground is close, but slow and it takes forever, and it takes neatly half an hour to walk to the nearest Tube station. Bar/restaurant staff are extremely.
20/11/2018
Rated 1 out of 5 :
My room was not ready. If you pay per hour, "dayuse" and you specify the time you paying for, you as a customer don't have to understand that hotel was fully booked and room isn't ready yet. Then you wait at the bar while they.
18/11/2018
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13/11/2018
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12/11/2018
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09/11/2018
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04/11/2018
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03/11/2018
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01/11/2018
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28/10/2018
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19/11/2018
Rated 5 out of 5 :
Stayed in this hotel for an awards ceremony at Battersea Park. Location was great - 15-minutes taxi ride to the venue, and right next to Imperial Wharf station. Convenient for travel. Staff were very friendly and welcoming - felt very much at ease during my.
12/11/2018
Rated 3 out of 5 :
The rating should be 1 without their friendly and helpful front desk <Room 1> for our 2-night stay, we ooked an accessible room with a double bed as my husband was on crutches. The room is quite large but the double bed is very small.
09/11/2018
Rated 5 out of 5 :
We stayed here for 5 nights in August. The overground/tube into London is right next door so its location is spot on. The hotel is spotless, the staff friendly. The restaurant facilities are good. We had breakfast the first morning. It was nice but did not have breakfast the rest.
06/11/2018
Rated 3 out of 5 :
The hotel is near the station so only a short walk. It is nice to have a mini bar. Room clean and warm, welcome on a cold night. Breakfast expensive even if you order on arrival. Warm cookie given at check in. Not memorable in.
06/11/2018
Rated 5 out of 5 :
I had a very nice experience with the hotel, which is, in my experience, to be expected with the brand. The staff was super friendly and accommodating. Very easy to get along with Despite several tour groups arriving, the front desk never became too busy or crowded.
06/11/2018
Rated 3 out of 5 :
The Double Tree Hilton was a little disappointing. Small public dining area where the food took almost an hour to arrive despite our lovely waitress explaining to the chef we would like to eat fairly quickly so we could catch up with our son to.
05/11/2018
Rated 5 out of 5 :
Stayed with the girls for a couple of nights as a base. Lovely clean and modern hotel in a stunning location. Very friendly staff went out of their way to help you enjoy your stay. Free toiletries and plenty towels. Room service excellent. Costa coffee.
29/10/2018
Rated 4 out of 5 :
This hotel is a convenient and comfortable option in a neighbourhood with little alternatives. Rooms are comfortable, clean and functional. The ground decoration in satiny purple is not old but is definitely old fashioned. The bar operates in the evenings offering a nice break at.
22/10/2018
Rated 5 out of 5 :
I seriously can't fault this hotel at all. From the moment we booked in, to the moment we left nothing was to much trouble. The reception staff were exceptional, the food was wonderful and the room was very clean and welcoming. We will definitely be.
20/10/2018
Rated 1 out of 5 :
Arrived at 11pm. My daughter ordered room service, then told 30 minutes later Appliance had broken. Clearly breakfast suffered same fate! Then Sebastien, ast mgr, decides staring at an unhappy customer is the best way to resolve next complaint. Worst Hilton ever! need more characters.
20/10/2018
Rated 2 out of 5 :
The location for Imperial Wharf great and room was acceptable apart from the shower head falling off the wall and shooting water across the wall. The main problem is service, having to spend ten minutes to try to get room service in the evening at.
20/10/2018
Rated 2 out of 5 :
Having stayed in many Hilton hotels around the world, this is without doubt one of the poorest, rooms tired and outdated, service very poor at times and non existent at other times. In need of a complete overhaul.
19/10/2018
Rated 4.8 out of 5 :
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19/10/2018
Rated 4.2 out of 5 :
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17/10/2018
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17/10/2018
Rated 2 out of 5 :
Stayed for 3 nights. The new girl who checked me in from Derby was lovely - very professional and friendly. However from the moment I checked in at this hotel I noticed there is a lot of new staff and the exsisting staff don't seem.
10/10/2018
Rated 4.4 out of 5 :
Liked: I was visiting family at Imperial Wharf so it was just ideal.
Disliked: Guest did not comment for this item.
10/10/2018
Rated 4 out of 5 :
I liked this place a lot! Im more used to staying at the busier Hiltons in Kensington but due to pricing decided to spend 3 nights here. From the moment of arrival the friendliness of the staff is quite impressive - the benefit of staying.
08/10/2018
Rated 3.8 out of 5 :
Liked: All else was good, exceptional front desk staff.
Disliked: I got robbed by the taxi recommended by the hotel. Night before our check out we organised a taxi from hotel to Clapham Junction with card payment facilities through front desk. Cab arrived as per arrangement but when we arrived at our destination, cab driver said he had no card machine and the underground had no atm. The pre-arranged fare was 17 Sterling. The cab driver wouldn't allow us to leave without paying but we had no cash and had insisted on a card facility when cab was organised. This was 04h30 in the morning our train was leaving at 04h42 and we couldn't afford to miss it. They couldn't run the card over the phone, they claimed a 'technical problems. I resorted in allowing the cab driver with his office manager Hamza (Cromwell Cabs of London) to take pictures of my front and back Amex Card. Within minutes my card had been charged 18 Sterling X 5. I called Hamza at Cromwell Cabs they first denied it and thereafter said the charge had declined 4 times and only went through the fifth time and it would reverse. It's Monday today and it hasn't reversed. In short I was scammed and got charged 90 Sterling instead of 17 Sterling. The hotel booked this cab for me. I need my money back and I need the hotel to blacklist this company.
03/10/2018
Rated 5 out of 5 :
Hotel was clean. Staff was very helpful and knowledgeable about area attractions. Convenient to metro station. Very quiet location and rooms were quiet. Breakfast had full and continental. Continental was cheaper with a wide selection of food.
02/10/2018
Rated 3.6 out of 5 :
Liked: staff are great
Disliked: Room was grubby, cookedbreakfast at 6.45 was cold!
01/10/2018
Rated 4.8 out of 5 :
Liked: Location to Stamford Bridge and surrounds
Disliked: Nothing
27/09/2018
Liked: Very knowledgeable and helpful. Nothing was too much trouble
Disliked: The same menu every evening in the restaurant
27/09/2018
Rated 4 out of 5 :
First time there and I got a great upgrade as a Diamond Customer. Friendly staff, good quality breakfast (served in a rather quiet environment which is unusual in such chain hotel). Convenient access to public transportation. And you get very good deal depending on the.
25/09/2018
Rated 4.0 out of 5 :
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25/09/2018
Rated 4.6 out of 5 :
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25/09/2018
Rated 2.3 out of 5 :
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25/09/2018
Rated 2.9 out of 5 :
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22/09/2018
Rated 4 out of 5 :
Location very good 2 minute walk to nearest underground station Staff friendly and helpful Breakfast is acceptable but rooms in need of inmediate update Hotel is very small good for business people coming to Chelsea.
22/09/2018
Rated 4 out of 5 :
This was a nice hotel for the two nights we stayed here. The staff was friendly and the accommodation pleasant. A few travellers have remarked that the location is out of the way, and it is. You have the Overground stop next door, and then.
20/09/2018
Rated 2.9 out of 5 :
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19/09/2018
Rated 4.8 out of 5 :
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19/09/2018
Rated 5 out of 5 :
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18/09/2018
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17/09/2018
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16/09/2018
Rated 5 out of 5 :
Another Short stay at this excellent hotel. Welcomed back by friendly helpful staff Excellent breakfast with good choices. Relaxed atmosphere makes staying here a pleasure. so easy to get to the station.
16/09/2018
Rated 5 out of 5 :
We stayed here for a weekend. Staff were very welcoming. The room was fine. This hotel is about two minutes from the train so perfect for sightseeing. The breakfast was excellent, such a variety of food, and the staff were excellent, keeping the tea.
14/09/2018
Rated 5 out of 5 :
This is a good choice. The staff are friendly. It's not central but there are good public transport. It will take an hour on the bus to get to central London ( Oxford St) but that is the case for almost anywhere these days. There is.
13/09/2018
Rated 5 out of 5 :
My husband and I stayed at the Hilton London - Chelsea for 9 days. We were on vacation and seen the tripadvisor reviews and decided to stay here. The hotel staff were amazing! We felt like family. Has son has we walked in the door.
12/09/2018
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09/09/2018
Rated 5 out of 5 :
We arrived late morning after quite a tiring journey and we were very grateful for a lovely smile from the receptionist and the offer of a fresh cookie! It was an added bonus that our room was ready. A lovely quiet room with an extremely.
05/09/2018
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02/09/2018
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01/09/2018
Rated 4 out of 5 :
The hotel is overall very good. The rooms are a little small but that's ok as we only stayed there to sleep, London is all about the sightseeing. Breakfast is good, lots of choice and really nice. Staff very friendly and helpful. It's location is.
31/08/2018
Rated 3.8 out of 5 :
Liked: Staff lovely, and friendly.
Disliked: Noise of the planes,
29/08/2018
Rated 4 out of 5 :
Anyone who follows me knows that I think highly of the Doubletrees in the United Kingdom, I have stayed at them in Manchester, Nottingham, Newcastle, and London-Islington. I found all of them extremely satisfying. I just stayed at the one in London-Chelsea and was not as.
26/08/2018
Rated 5 out of 5 :
Clean comfortable accommodations helpful professional staff. In walking distance of good restaurants, pub and coffee shop. The neighbourhood was upscale and staff furnished a map of the local area for selecting an interesting walk.
24/08/2018
Rated 5 out of 5 :
We stayed there for 7 nights. We were much pleased to have early checking at 8 am and late checkout at 2 pm. The tube station, Imperial Wharf, is located about 50 m from the hotel. Tesco Supermarket is found a few metres away. The.
22/08/2018
Rated 3.6 out of 5 :
Liked: Friendly staff
Disliked: Efficiency staff
20/08/2018
Rated 5 out of 5 :
Stayed here for 9 nights Aug 2018. Although we arrived about 3-4 hours before check in time. Karina at the front desk had us in a room within a few short minutes. She was quick, efficient and friendly. We booked a room with 2 double.
20/08/2018
Rated 5 out of 5 :
Travelled here with my family for a four day stay. And I have to admit I've not a bad word to say about this hotel. Superb location. Wonderful staff. Hospitality second to none. Definitely will return in the not to distant future! Keep up the good work!
17/08/2018
Rated 4.8 out of 5 :
Liked: Love action and transport links.
Disliked: Breakfast in hotel ridiculously expensive. Bathroom not completely cleared of rubbish.
12/08/2018
Rated 4.8 out of 5 :
Liked: Staff were absolutely outstanding from reception to dining/ breakfast. Professional, attentive and extremely pleasant sum up the collective ethos of the hotel.
Disliked: Nothing!
10/08/2018
Rated 2 out of 5 :
This property is in need of a makeover. Hallway carpets have large stains in places; the elevator smelled musty. The biggest problem was the stale smell in our room. My grandfather, bless his soul, was hygenically challenged. For every day he avoided taking a shower,.
10/08/2018
Rated 4 out of 5 :
When staying here, do not pass on breakfast! What a variety of items to choose from. Easy access to public transport to tourist attractions, quiet neighbourhood and a Tesco Express just across the street for items you may have left at home or for the.
08/08/2018
Rated 4.6 out of 5 :
Liked: Staff were very helpful, breakfast was amazing. Extremely enjoyable stay. Train station 60 meters away with easy connections to the underground. Loved our stay. Theres a lovely pub called the waterside right on the Thames which is a 2 minute walk away
Disliked: The air con could have been a bit better.
07/08/2018
Rated 4.2 out of 5 :
Liked: well placed, very helpful and polite staff. Good location. Quiet and clean. Nice breakfast.
Disliked: Guest did not comment for this item.
06/08/2018
Rated 5 out of 5 :
For the asset of the place is the staff. Everyone I met really kind and willing to do attitude. Wanted to thank Michaela who checked me in as she was really nice and professional. You are an asset to your company. I wish I am back.
06/08/2018
Rated 5 out of 5 :
Stayed at this Hotel for the second time with friends, what a fabulous location 2 minutes from train station, 2 minutes from fabulous restaurant right on the river, and a few cafes. We had fantastic weather and really enjoyed the walk along the river, small park and playground.
01/08/2018
Rated 5 out of 5 :
We stayed at dt Imperial Wharf for 5 days and was very impressed by the staff. Kudos to Anthony, Laura, Fabiano, David, Veronica, Kisiana, and all of the others that gave us a friendly smile from check in to check out. They willingly provided advise,.
31/07/2018
Rated 5 out of 5 :
I stayed here with my adult daughter in order to go to th3 Wimbledon Championships. It was an excellent chpoce because it was only 15 minutes or so from the underground station which was only four stops from Wimbledon. Rooms were excellent and the breakfast.
29/07/2018
Rated 5 out of 5 :
Hilton as always maintain their excellent service standards wherever you go. Very close to the metro station (Imperial wharf) and the bus stop Stayed for 2 nights, friendly staff and cleanliness was the key The rooms are bit small, complimentary cookie was really yummy!
26/07/2018
Rated 4 out of 5 :
We stayed at Hilton Chelsea for 8 nights. Overall we enjoyed out stay very much with great customer service, free cookies, friendly staff and clean rooms. I would give their customer Service 6 stars if I could. They were outstanding and friendly and always provide.
26/07/2018
Rated 4 out of 5 :
The Hotel is located in the quiet district of London. But the Imperial Wharf station is just 2 minutes walk which can take you to any part of London within a short time. The reception staff were very helpful and allowed us 3 Hours early check-in. The.
24/07/2018
Rated 4.2 out of 5 :
Liked: Good Location 1 minutes walking to overground Good value for money
Disliked: Guest did not comment for this item.
24/07/2018
Rated 5 out of 5 :
We just spent 7 nights in this hotel, while touring all over London. The hotel is excellent value and very good quality. The staff, especially at the front desk and in the restaurant are exceptionally friendly, pleasant and helpful. Would highly recommend this hotel.
22/07/2018
Rated 5 out of 5 :
Stayed here with a friend, as we were going to Wimbledon and also Lords on successive days. It was a very good deal in a lovely location near to the river. Rooms were excellent and spacious, and above all the service was very friendly, so I.
19/07/2018
Rated 5 out of 5 :
This property has a great location in a very nice area, the Chelsea borough. The breakfast was marvelous and the staff was friendly and helpful. Specially Jose and Daniel. The internet connection was quite good. I will recommend this hotel for families.
19/07/2018
Rated 5 out of 5 :
Firstly I will start by saying I don't usually do reviews. However, I felt compelled to on this occasion because the service was so good. My girlfriend and I had booked to see a show in London and was toying with the idea of stopping.
18/07/2018
Rated 5 out of 5 :
Was working at the Roca Gallery next door to the hotel. Stayed two nights. Amazing welcome on checking in. I can honestly say I have never been welcomed so enthusiastically at any hotel. Im sorry I cant recall the ladys name but she introduced herself.
17/07/2018
Rated 5 out of 5 :
After taking the Eurostar from Paris, our group was pretty exhausted. Though we arrived before check-in time, at least one of our rooms was ready which gave us a chance to freshen up and explore the city. Everyone at the front desk was extremely friendly.
16/07/2018
Rated 3.6 out of 5 :
Liked: Its a good location, and the room was clean and comfortable
Disliked: The reception staff were far too familiar and 'welcoming' - we just wanted to check in, and as he was foreign, he didn't understand that we just wanted a quick check-in, and was being too familiar. The room was quite small, and not a great layout - each time I wanted to go to the bathroom my husband had to get up from the chair at the desk to let me pass. Breakfast was very mediocre, and again everyone was trying to be too helpful. The hot food was pre-cooked and not very nice. It was very expensive for what it was
16/07/2018
Rated 4.0 out of 5 :
Liked: Very friendly staff and good location.
Disliked: Tried to use the computer in the foyer, but has no internet access.
15/07/2018
Rated 5 out of 5 :
What wonderful staff and stay. It was my wifes graduation celebratory stay and I asked prior to our stay if our room could be ready earlier than normal as we were travelling up and wanted to change for the ceremony at the hotel. The.
14/07/2018
Rated 4.0 out of 5 :
Liked: Comfortable beds, big room, very good breakfast, good location, covered public car park just 30 meters away
Disliked: Guest did not comment for this item.
13/07/2018
Rated 5 out of 5 :
Spend 3 nights while touring around London. While not close to the tube (.6m to Fulham Broadway), we easily caught the bus across the street and thus this was a non issue. It went direct to the tube. Or into London. Hotel is clean, staff.
13/07/2018
Rated 5 out of 5 :
We booked this hotel through Voyage Prive so got a good deal for 2 nights B&B. Our room was a decent size with a very comfortable bed, and the bonus of a fridge, Only negative comment would be that the pillows are very soft and.
13/07/2018
Rated 5 out of 5 :
Stayed here recently for a couple of nights while going to the tennis at Wimbledon. The hotel is modern, clean and in a lovely location near Chelsea Harbour and Imperial Wharf with a riverside pub and a selection of restaurants. Parking is available across the.
13/07/2018
Rated 5 out of 5 :
The hotel is very nice and it has very good breakfast buffet. Jose and his staff are very friendly and the service was excellent. Quiet and residential neighbourhood. We love the location. We recommend this for families.
12/07/2018
Rated 4.4 out of 5 :
Liked: The beds were amazingly comfortable! Breakfast was fabulous!
Disliked: Guest did not comment for this item.
12/07/2018
Rated 4 out of 5 :
We stayed here during our recent trip to London. The location in Chelsea was convenient for attending Wimbledon, which was shared by some of the pro players. I was in tennis geek heaven seeing some of these players during breakfast; see pictures. The rooms were.
11/07/2018
Rated 3 out of 5 :
I stayed here for two nights as a last resort as anywhere I usually stay whilst working in London was full. The area where the hotel is seems a little residential but Kings Road and Fulham arent too far away. I arrived just after 7pm.
08/07/2018
Rated 4.6 out of 5 :
Liked: Very good at catering for people with food intolerances!
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06/07/2018
Rated 3.8 out of 5 :
Liked: Location was perfect
Disliked: Guest did not comment for this item.
05/07/2018
Rated 4 out of 5 :
We stayed one night here before flying back home. The hotel is clean, room was fresh and clean, too, and the warm cookie upon arrival is a nice touch. The hotel is a bit off the beaten path, about a twenty or twenty-five minute walk.
04/07/2018
Rated 4 out of 5 :
Second time staying at this property. Service and rooms were very good. One surprising change was check in. The flight from ny arrives early in the morning. Last year check in was in the late afternoon. This time they had early morning arrivals ready for.
03/07/2018
Rated 4.6 out of 5 :
Liked: Great location, seemed a quiet area but the train station is literally a 2 minute walk and on a great line! Room was comfortable and cool which was well needed after walking around in 29 degree weather all day. Food was tasty !
Disliked: Better pillows is about the only bad thing I can think of but that is only because I dislike duck feather pillows!
02/07/2018
Rated 4.2 out of 5 :
Liked: I liked the location of the hotel, the hotel in general smelt clean and fresh. I liked that the tea and coffee was regularly topped up.
Disliked: The hotel was expensive and also they should include hand wash soap in the hotel room bathrooms.
02/07/2018
Rated 3 out of 5 :
I have to admit that I expected a little more. Whilst the staff was very welcoming and the room was spacious and clean, it felt very stuffy and slightly musty. We didn't wake up very refreshed and both ended up feeling a little under the.
01/07/2018
Rated 3 out of 5 :
We (my wife my daughter and I) spent in this hotel 5 days. We booked a room with Hilton points but then because the room was too small we paid for a second room. Key strengths - The location is very convenient, quiet and safe.
29/06/2018
Rated 4 out of 5 :
There is not much happening around that area but the C3 bus just outside the hotel takes you to Earls Court. Staff is very friendly, front desk could do with more training. They look after their Diamond members very well. A number of coffee, drinks.
24/06/2018
Rated 4 out of 5 :
Just arrived back from a 2 night stay. The hotel is located in Chelsea approx 2 minute walk from Imperial Wharf overground station. When we arrived check in was very slow. We were then told we had given a complimentary upgrade due to the delay.
22/06/2018
Rated 4.8 out of 5 :
Liked: Everything met with our expectation.
Disliked: Guest did not comment for this item.
22/06/2018
Rated 5 out of 5 :
This hotel is within walking distance of several posh restaurants and situated in a very safe area. It's also just steps from The Thames River. Gorgeous sights. The hotel itself is very elegant and exceptionally clean. The rooms are spacious with all the name cities.
22/06/2018
Rated 5 out of 5 :
The hotel is next to an overground station, which was very convenient for getting around London. The actual neighbourhood was very quiet. We were on a family vacation with 3 people in the room. The room was a decent size for London and was clean.
20/06/2018
Rated 4.2 out of 5 :
Liked: The hotel was very clean lovely staff and ver comfortable befs
Disliked: For £159 + £28 for breakfast was far to expensive
20/06/2018
Rated 2 out of 5 :
Stayed for a night to attend a nearby concert. Hotel was clean, good location, but disappointed at customer service. I was one of a group of five and we shared 2 rooms. We were handed discount vouchers for food in the bar, which was not honoured,.
18/06/2018
Rated 3 out of 5 :
Nice hotel very reasonably priced. Good sized rooms. Very comfortable bed. Clean linens. Not a lot of amenities in room. Free breakfast for Hilton Honors members. Big breakfast but dining room floor was in need of cleaning. Overall nice stay.
18/06/2018
Rated 5 out of 5 :
The hotel is located at Imperial Wharf and has a very good location and the price is probably competitive for that area and not as expensive as some in the Priam areas over by the Thames. Staff and service was excellent! The rooms are very.
18/06/2018
Rated 2 out of 5 :
Stayed for one night at this hotel, all very clean however staff let it down. We had an issue when we stayed. We were given vouchers for money off of if we ate in the bar so we decided to eat there to then be.
13/06/2018
Rated 4 out of 5 :
I stayed here as the railway and overground were close. It was my first visit but was impressed by the attitude of all the staff from reception to bar/service staff. No lounge but given a voucher which got me a starter and a drink. I.
12/06/2018
Rated 4.0 out of 5 :
Liked: Air conditioning was really good
Disliked: Television channels
12/06/2018
Rated 3.8 out of 5 :
Liked: Cool, friendly crew
Disliked: Location, poor faculties
12/06/2018
Rated 5 out of 5 :
From the moment you check in you have the feeling you are at home. The Reception team is very efficient and friendly, greeting you every day with a smile. The rooms are spacious and spotless, with all the amenities one could want. You could always.
09/06/2018
Rated 3.8 out of 5 :
Liked: staff helpful and food good and v good location
Disliked: I was disappointed with the bathroom being small and the shower head fell off and nearly hit me on the head, and constantly banging my leg against the bath taps whilst having a shower.
08/06/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The shower
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