Hilton Garden Inn Heathrow Airport
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Customer Reviews For The Hilton Garden Inn Heathrow Airport


Address: Eastern Perimeter Road, Hatton Cross, Hounslow, Heathrow, England, UK, TW6 2SR
This hotel has averaged a score of 4.1 out of 5 by 6153 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 3261 reviews)
>>>Tripadvisor (ranked 11 of 32 for Hotels in Hounslow and rated 4 out of 5 from 2874 reviews)

16/09/2019
Rated 4.4 out of 5 :
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16/09/2019
Rated 4.6 out of 5 :
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15/09/2019
Rated 4.0 out of 5 :
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14/09/2019
Rated 4 out of 5 :
Thank you for sharing your feedback however I believe your review relates to Hilton Garden Inn Terminal 2 so we will ask TripAdvisor to reallocate this to the correct property.\n\nI hope that you will consider choosing our hotel next time you stay at Heathrow.\n\nKind Regards\nRichard Lee\nGeneral Manager.
13/09/2019
Rated 4 out of 5 :
Thank you for sharing your kind feedback, I am delighted that you enjoyed your recent stay at Hilton Garden Inn Heathrow. My team and I will look forward to welcoming you back again on a future stay\n\nKind Regards\nRichard Lee\nGeneral Manager.
12/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 4.4 out of 5 :
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08/09/2019
Rated 4.8 out of 5 :
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06/09/2019
Rated 3.6 out of 5 :
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04/09/2019
Rated 3.8 out of 5 :
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02/09/2019
Rated 4.4 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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30/08/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 4.6 out of 5 :
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29/08/2019
Rated 4.0 out of 5 :
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29/08/2019
Rated 3.8 out of 5 :
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29/08/2019
Rated 2 out of 5 :
many thanks for taking the time to review our Hotel following your recent stay over at Heathrow.\n\nI would firstly like to apologise for the inconvenience that you had due to Heathrow having 2 x Hilton Garden Inn's, \n\nBetween the teams at both of the Hilton Garden Inn's we have tried to minimise any guest disruption in the initial period since Hilton Garden Inn T2 opened, however we were unable to eradicate any chance of confusion with the 2 Hotels bearing a similar name.\n\nI am however glad to read that you were able to have a few hours vital rest prior to your flight once you arrived at our Hotel and I hope that you will be able to consider our Hotel again on your next trip.\n\nRegards, \nNeil Hodgson\nDeputy General Manager.
28/08/2019
Rated 4.4 out of 5 :
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27/08/2019
Rated 4.6 out of 5 :
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27/08/2019
Rated 4.0 out of 5 :
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24/08/2019
Rated 2 out of 5 :
many thanks for your positive review and I am glad to read that we were able to offer you a food option upon your arrival, \nWe look forward to welcoming you back to the Hotel on your next trip.\n\nRegards, \nNeil Hodgson\nDeputy General Manager.
24/08/2019
Rated 2 out of 5 :
many thanks for your positive review following your recent stay at the Hotel, I will certainly pass on your thanks to Harvinder at Reception and we look forward to welcoming you back to the Hotel on your next trip.\n\nRegards, \nNeil Hodgson\nDeputy General Manager.
23/08/2019
Rated 4.6 out of 5 :
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22/08/2019
Rated 4.6 out of 5 :
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21/08/2019
Rated 3.8 out of 5 :
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21/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 3.8 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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17/08/2019
Rated 5 out of 5 :
Thank you for sharing your feedback, I am pleased that the hotel was to your liking and that you enjoyed your recent stay. My team and I hope to welcome you back to hgi Heathrow again in the future\n\nKind Regards\nRichard Lee\nGeneral Manager.
16/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
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15/08/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am pleased that you enjoyed your recent stay at Hilton Garden Inn Heathrow and I hope that we can welcome you back again son\n\nKind Regards\nRichard Lee\nGeneral Manager.
14/08/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am pleased that you enjoyed your recent stay at Hilton Garden Inn Heathrow and found our location at Hatton Cross convenient for your travel from Terminal 3.\n\nI hope that you will choose our hotel again in the future and my team and I will look forward to welcoming you back to hgi Heathrow.\n\nKind Regards, \nRichard Lee\nGeneral Manager.
13/08/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am delighted that you always choose hgi Heathrow when you visit London Heathrow, and that you continue to enjoy your stays with us. My team and I appreciate your loyalty to our hotel and we all look forward to welcoming you back again son.\n\nKind Regards\nRichard Lee\nGeneral Manager.
12/08/2019
Rated 3.6 out of 5 :
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12/08/2019
Rated 4.2 out of 5 :
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12/08/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, and your great picture of Concorde & runway 27L/09R! I am pleased that you enjoyed your recent stay at hgi Heathrow and I have noted your areas of feedback for improvements accordingly. I hope that you will choose our hotel again in the future and we look forward to welcoming you back\n\nKind Regards\nRichard Lee\nGeneral Manager.
11/08/2019
Rated 4.8 out of 5 :
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11/08/2019
Rated 5 out of 5 :
Thank you for sharing your feedback on your recent stay, I am pleased that you had a pleasant and comfortable stay and enjoyed your steak in the Garden Grille Restaurant. Unfortunately there are very few restaurants at Heathrow outside of the hotel or the airport terminals, so we try to provide a good quality restaurant with a wide choice of food, and our hotel is only a short walk to the underground for those guests who wish to venture out into London for dinner in the evening. \n\nI hope that you will choose hgi Heathrow again in the future and we will look forward to welcoming you back\n\nKind Regards\nRichard Lee\nGeneral Manager.
11/08/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am pleased that the hotel was to your liking and that you enjoyed your recent stay with us at Hilton Garden Inn Heathrow. My team and I will look forward to welcoming you back on a future stay son\n\nKind Regards\nRichard Lee\nGeneral Manager.
10/08/2019
Rated 4.6 out of 5 :
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10/08/2019
Rated 5 out of 5 :
Thank you for sharing your feedback on your recent stay at hgi Heathrow and I have noted your comments accordingly. Once again please accept our apologies for the mix up with your meals in the restaurant, but I am pleased that my team on duty we able to apologise and correct this mistake for you. I am also sorry that the lighting scheme in the restaurant was not to your liking. \n\nI hope that you will choose hgi Heathrow again in the future and that we can welcome you back for a better experience on a future stay\n\nKind Regards\nRichard Lee\nGeneral Manager.
09/08/2019
Rated 4.4 out of 5 :
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09/08/2019
Rated 4.8 out of 5 :
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08/08/2019
Rated 4.8 out of 5 :
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08/08/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am pleased that you enjoyed your stay at Hilton Garden Inn London Heathrow Airport, and that you found our location at Hatton Cross convenient for your morning departure. \n\nI am sorry for the confusion over our restaurant opening times, the Garden Grille usually closes at 22:00 however on occasions we do stay open later if we have a delayed flight or a group dining with us later. The Garden Bar also serves food until 23:00 and we have a night menu available for the Pavilion Pantry shop, so you can always enjoy a hot meal 24/7.\n\nI hope that you will choose our hotel again in the future and we look forward to welcoming you back\n\nKind Regards\nRichard Lee\nGeneral Manager.
06/08/2019
Rated 3.8 out of 5 :
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05/08/2019
Rated 4.8 out of 5 :
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04/08/2019
Rated 5 out of 5 :
Thank you for sharing your feedback, I am pleased that you enjoyed your recent stay at Hilton Garden Inn Heathrow. My team and I will look forward to welcoming you back again for a future stay\n\nKind Regards\nRichard Lee\nGeneral Manager.
04/08/2019
Rated 5 out of 5 :
Thank you for sharing your feedback on your recent stay. I am pleased that the hotel was to your liking and I hope that you will choose Hilton Garden Inn Heathrow again next time you stay in this area.\n\nKind Regards\nRichard Lee\nGeneral Manager.
02/08/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am pleased that you enjoyed your recent stay and that the hotel exceeded your expectations for an airport hotel. \n\nI am sorry that you had a wait for the Hoppa Bus, unfortunately Heathrow Airport does not allow any hotel to operate their own shuttle services and all hotels at the airport are obliged to use the shared Hotel Hoppa service. Our hotel is fortunate to also be located next to Hatton Cross Underground which is one stop the airport, and we also have private taxis available, so there are a range of convenient options for travel to the airport. \n\nI hope that you will choose hgi Heathrow again in the future and we will look forward to welcoming you back\n\nKind Regards, \nRichard Lee\nGeneral Manager.
01/08/2019
Rated 4.8 out of 5 :
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31/07/2019
Rated 4.6 out of 5 :
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31/07/2019
Rated 4.8 out of 5 :
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30/07/2019
Rated 4.8 out of 5 :
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30/07/2019
Rated 5 out of 5 :
Thank you for taking a moment to share you feedback, I am pleased that you have enjoyed your regular stays at Hilton Garden Inn Heathrow and we appreciate your loyalty to our hotel. I am glad that you find our location convenient and our rooms comfortable. \nMy team and I will look forward to welcoming you back again on you next trip! \n\nKind Regards\nRichard Lee\nGeneral Manager.
29/07/2019
Rated 4.2 out of 5 :
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29/07/2019
Rated 4.8 out of 5 :
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27/07/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am delighted that you enjoyed your recent stay at Hilton Garden Inn Heathrow and found our location convenient for your travel into central London. \n\nI am pleased that you were well looked after by our team, and especially that my colleague was on hand to assist the member of the public who had a medical emergency outside the hotel \n\nI hope that you will choose hgi Heathrow again in the future and we will look forward to welcoming you back again\n\nKind Regards\nRichard Lee\nGeneral Manager.
26/07/2019
Rated 5 out of 5 :
Dear slpsomm, \n\nThank you for taking the time to share your review. \n\nWe are very sorry to learn of your disappointment with your recent stay. Please accept our sincere apologies for the service issues encountered regarding the check in process. This is certainly not the lasting impression we wish to leave with our valued guests. \n\nYou may wish to reach out to our Customer Care teams to discuss any concerns further. Our agents would be happy to assist you.contact details may be found via the website. We hope we may welcome you back to one of our properties in the future so we may provide the quality of services you deserve and restore your faith in our brand.
24/07/2019
Rated 5 out of 5 :
Thank you for taking a moment to share your feedback, I am pleased that you had a pleasant stay at Hilton Garden Inn Heathrow and enjoyed the benefits of Hilton Honours membership, as a Silver Member we value your loyalty to our brands. I hope that you will choose hgi Heathrow again next time you need accommodation in Heathrow and we will look forward to welcoming you back to our hotel.\n\nKind Regards\nRichard Lee\nGeneral Manager.
Milesfaster.co.uk customer reviews ↓
 Rating out of 10: 10
Date stayed: November 2005
review: Myself and the rest of a missionary team I work with stayed at jurys inn the night before we flew to africa. It was amazing. We all really enjoyed it and found it very relaxing and comfortable. Great good, great service, fantastic rooms, altogether we had a wonderful time. The best place I have ever stayed!

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