Jumeirah Lowndes Hotel
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Customer Reviews For The Lowndes Hotel


Address: 21 Lowndes Street, London, England, UK, SW1X 9ES
This hotel has averaged a score of 4.4 out of 5 by 1277 past guests
>>>Booking.com (average customer rating 4.3 out of 5 from 567 reviews)
>>>Tripadvisor (ranked 180 of 1094 for Hotels in London and rated 4.5 out of 5 from 712 reviews)

09/03/2019
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01/03/2019
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19/02/2019
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16/02/2019
Rated 4 out of 5 :
Dear 996margaritah\n\nThanks for taking the time to write this lovely review on TripAdvisor, and share your experience with the rest of the traveller.\nI am delighted to see such nice comment, and I am sorry if you were not happy to walk to the other property to use the facility, but how you could see was really close to our hotel.\n\nOnce again thanks for this helpful review, and I hope to see you soon again at the Jumeirah Lowndes Hotel.\n\nKind regards \n\nIan Richardson \nGeneral Manager
12/02/2019
Rated 4 out of 5 :
Dear abdul568\n\nWOW! This feedback made me so happy and proud of what we are doing every day how we deliver our services.\nThanks for taking the time to leave this fantastic review on TripAdvisor. \nComparing our hotel with our fantastic and unique properties in Dubai, make us so proud and confident to deliver our brand promise worldwide.\nThanks to loyal guest like you we are able to encourage our staff every day to keep giving their best and try to exceed our guest's satisfaction.\n\nI will make sure to share these amazing results with the rest of the team.\n\nWe look forward to welcoming you back at the Jumeirah Lowndes Hotel.\n\nKind regards \n\nIan Richardson \nGeneral Manager
12/02/2019
Rated 4 out of 5 :
Dear Sunshine726680\n\nThank you for taking the time to write such a nice review on Trip Advisor, and share your experience with other travellers.\n\nI am so Glad to see that our hotel and services were up to your satisfaction and standard, We love what we do, and your words get us excited.\nOur goal is to deliver the best possible service and entertainment. \nWe will be sure to share your review with our team during our next staff meeting.\n\nWe look forward to welcoming you back soon at the Jumeirah Lowndes Hotel.\n\nKind regards \n\nIan Richardson \nGeneral Manager
08/02/2019
Rated 4 out of 5 :
Dear Roam29709260878\n\nWe are grateful for your feedback, and glad to know that you had great experience.\nYour thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps other TripAdvisor members know what we are all about.\n\nYour words of appreciation make a world of difference to our team.\nWe look forward to your next visit \n\nWith gratitude, \n\nIan Richardson \nGeneral Manager
06/02/2019
Rated 4 out of 5 :
\nDear smlife7\t\n\nWOW! We can't begin to tell you how nice it is to hear words of encouragement, appreciation and praise.\nWe have made it our goal to have people who are passionate about service and willing to go the extra mile.\nIt is good to know that our team exceeded your expectations and made your experience memorable.\n\nYour words of appreciation make a world of difference to our team.\nWe will be sure to share your review with our team during our next staff meeting.\n\nDo allow us the opportunity to serve you again. We will do everything in our power to deliver even better customer experience.\n\nWith gratitude,\n\nIan Richardson \nGeneral Manager
05/02/2019
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03/02/2019
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01/02/2019
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31/01/2019
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30/01/2019
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27/01/2019
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23/01/2019
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22/01/2019
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19/01/2019
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17/01/2019
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08/01/2019
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03/01/2019
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31/12/2018
Rated 5 out of 5 :
Enjoyed a wonderful 2 night stay Dec 13th & 14th. Check-in was one of the warmest & most welcoming weve experienced in London. Delightful room, superb turndown, spotlessly clean, the most comfortable of beds along with all the other goodies one would expect in a...
24/12/2018
Rated 5 out of 5 :
Great location - good for underground, shopping and sloane square 5 minutes walkVery friendly staff - always helpfulRestaurant good choices on menuBar in the evening is quietCovered terrace is nice when weather permits.
12/12/2018
Rated 3 out of 5 :
This is a basic hotel without the amenities you would expect in a 5 stars hotel. It does not have a lobby, own spa or a gym. Its restaurant and kitchen is mediocre to average. Expecting the guest to walk across the street in the...
10/12/2018
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08/12/2018
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04/12/2018
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25/11/2018
Rated 5 out of 5 :
This is a hidden gem of a hotel the staff are absolutely wonderful and make your stay very welcoming and pleasant, the reception staff Nasim, Tomas and Simon were very friendly and helpful offering tips on places to visit and see plus directions to good.
19/11/2018
Rated 5 out of 5 :
Great location easy walking to sights and shops, and the Staff were all very friendly, and the room was cleaned thoroughly every day. Food was very good, Would recommend a stay at this lovely hotel.
16/11/2018
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07/11/2018
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03/11/2018
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02/11/2018
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29/10/2018
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24/10/2018
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21/10/2018
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18/11/2018
Rated 3 out of 5 :
Good Room Service if you can find the light switch to enjoy the meal Friendly and courteous staff. At Check-in, ensure that you are entitled to Full Breakfast, if you have paid for that option, not just the Continental variety Good Pool at the Carlton, the sister Hotel.
13/11/2018
Rated 5 out of 5 :
We have stayed at this wonderful hotel many times, a calm oasis in its central location. The team go to great lengths to always ensure our stay is the best they can make it & this time pulled out all the stops as this time.
08/11/2018
Rated 5 out of 5 :
Chic hotel, friendly staff, very good location, the Hyde Park is few steps away. The rooms however little bit small but everything else is excellent. Very quiet I enjoyed my short trip to London in this hotel. Defiantly will be back.
06/11/2018
Rated 5 out of 5 :
Loved my stay at Jumeirah Lowndes Hotel. The staff at the receptionist was very welcoming, we had a lovely room, very clean, spacious, and quiet. Everything was so perfect ! We also had a superb breakfast, I loved the.
05/11/2018
Rated 4 out of 5 :
Ideal Knightsbridge location plenty of fine restaurants shops and bars. Very close to Sloane St and Knightsbridge. Normally a quiet location however there is currently some construction work adjacent and behind which starts around 9am on weekdays. A kind of external wake up call. so select.
05/11/2018
Rated 5 out of 5 :
We spent the weekend in the Lowndes hotel and was one of the best hotel experience I never had. We been welcomed by a nice and smiley staff at the front desk, concierge, doorman and everyone give us a warm welcome and gave us direction.
04/11/2018
Rated 4 out of 5 :
The reservation system was a let down and I had to make personal call to get reservations. I was initially told that no rooms were available when the hotel was not full. Other than that, the hotel services were very good.
04/11/2018
Rated 5 out of 5 :
I highly recommend the place, the location was amazing and was close to the shopping districts and good price with amazing view. The staff are friendly and the room is supper clean and tide. They have excellent Wi-Fi speed.
02/11/2018
Rated 5 out of 5 :
We enjoyed an exceptional stay with this Jumeirah property in October last. The wonderful staff we encountered upon arrival and at each stage of our stay, made this an especially wonderful city break. Peters hospitality is undoubtedly second to none. Our room was beautiful and.
01/11/2018
Rated 5 out of 5 :
Weekend off and visit from Finland to London. Simple plan. Have a perfect time together with wife. Hotel was great. Especially service. Really good restaurant and bar. Roomservice was a diamond. Easy 5/5.
30/10/2018
Rated 5 out of 5 :
excellent location, very near to all the sights and near the underground! Comfortable, clean, and beautiful rooms. Food in the restaurant was excellent. Welcoming, friendly, and helpful staff. Also I was able to find a great deal which helps!
28/10/2018
Rated 2 out of 5 :
Deeply troubling for a 5 * Jumeirah hotel. Check in was slow and in the time it took to check us in and find a room, three other guests had checked and gone up to their rooms. I am not saying the staff were anything.
21/10/2018
Rated 5 out of 5 :
I stayed three night at Jumeirah Lowndes Hotel and it was a very good experience; the staff was so kind and the F&B services were also great. I enjoyed using the Gym & spa of the near Jumeirah Carlton.
20/10/2018
Rated 5 out of 5 :
From my arrival until the last day of my stay, the staff was very caring of me and always friendly. I would give an extra point to the personnel from the restaurant. I took several breakfasts and room services during, the service was excellent.
20/10/2018
Rated 5 out of 5 :
Small and exclusive hotel, very friendly staff. Perfect location, Hyde park just round the corner. Free access to beautiful swimming pool in sister hotel, almost next door. Wouldn't hesitate to book another stay here.
20/10/2018
Rated 5 out of 5 :
Really great service, I cant find anything to complain and I had special requests and everything was done. Breakfast in bed was superb. Swimming pool and gym are not in the same building but its a real fitness club with reall pool and panoramic views.
19/10/2018
Rated 4.6 out of 5 :
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18/10/2018
Rated 5 out of 5 :
Very nice hotel, small but fantastic, the location of the hotel is very good, its very close to Hyde park, rooms are very nice and the gym and spa in their sister hotel is also very good. I really enjoyed my breakfast.
17/10/2018
Rated 3 out of 5 :
Our first visit, we usually stay in Knightsbridge at the nearby Jumeirah Carlton Tower (jct). The Lowndes is much smaller and quieter. Our room seemed much smaller, especially the bathroom although the decor and furniture was nice. We also had a balcony. Staff were friendly.
15/10/2018
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15/10/2018
Rated 5 out of 5 :
A real treat for the family, the staff are helpful and the location is perfect. Food at the restaurant was top notch and served with a smile. Will be going back for sure, highly recommended for a Long weekend.
12/10/2018
Rated 5 out of 5 :
Feel welcome once we arrive at the hotel. Very friendly and welcoming staff. Room is extremely clean and toiletries are made of best quality products. Spacious room with nice smell. Walking distance to Harrods, Harvey Nichols and other good shopping places. Overall, we truly enjoy staying.
11/10/2018
Rated 3 out of 5 :
guest rooms quite small and bathrooms very small, one person at a time. Also lack of business lounge or any space in the lobby area to sit around or meet people Breakfast facility was also lacking, with limited variety.
10/10/2018
Rated 5 out of 5 :
Fantastic stay at Jumeirah Lowndes Hotel in London. Words are not enough to say thank you: from the doorman to room attendant, from waiter to receptionist everyone treated me with respect and made me feel like royalty. I have stayed with a friend being her.
07/10/2018
Rated 5 out of 5 :
Had a fantastic overnight stay for me and my family celebrating my wifes 50th birthday. The welcome team were superb and couldn't do enough for us as were every member of the Jumeirah squad ! An upgrade on arrival, superb service for drinks.
03/10/2018
Rated 4 out of 5 :
Very nice hotel the room was clean and quiet. The staff gave lovely service. The hotel is in a very good location as well. Got a great deal to stay in this hotel only down side was the pool and spa was not in this hotel.
27/09/2018
Liked: Great location staff were very helpful. Hotel was immaculate. Room was large. Very comfortable., beautifully decorated very comfortable bed and a good coffee machine would definitely recommend it.
Disliked: Nothing. It was perfect for what we needed
27/09/2018
Rated 4 out of 5 :
This is a well situated hotel in a very nice neighbourhood.cosy hotel with nice rooms and good service. I have stayed at this hotel a few times and would definitely consider it again! Breakfast was nice and the kitchen was also willing to prepare.
26/09/2018
Rated 3.8 out of 5 :
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25/09/2018
Rated 4.4 out of 5 :
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25/09/2018
Rated 4 out of 5 :
Excellent hotel location, very friendly and welcoming staff, bed was quite comfortable., The only draw back I see in this hotel is the small room sizes, for the value of money you pay. I do highly recommend the hotel as Long as you do not.
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