M by Montcalm Shoreditch Tech City
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Customer Reviews For The M by Montcalm Shoreditch Tech City


Address: 151-157 City Road, London, EC1V 1JS, UK
This hotel has averaged a score of 4.4 out of 5 by 10542 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 7733 reviews)
>>>Tripadvisor (ranked 70 of 1132 for Hotels in London and rated 4.5 out of 5 from 2724 reviews)

01/10/2019
Rated 4.8 out of 5 :
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30/09/2019
Rated 4.8 out of 5 :
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30/09/2019
Rated 4.0 out of 5 :
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30/09/2019
Rated 5 out of 5 :
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29/09/2019
Rated 4.8 out of 5 :
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29/09/2019
Rated 5 out of 5 :
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28/09/2019
Rated 4.8 out of 5 :
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28/09/2019
Rated 5 out of 5 :
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28/09/2019
Rated 4.4 out of 5 :
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28/09/2019
Rated 5 out of 5 :
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27/09/2019
Rated 4.6 out of 5 :
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26/09/2019
Rated 4.6 out of 5 :
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25/09/2019
Rated 4.2 out of 5 :
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25/09/2019
Rated 4.8 out of 5 :
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25/09/2019
Rated 5 out of 5 :
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25/09/2019
Rated 5 out of 5 :
I stayed at the Montcalm at Old Street for a family event in London in mid September. Old Street is a \u2018zone in transition\u2019 from rundown commercial and low income residential to something more high tech. As a result there is no shortage of trendy bars and eateries in the immediate vicinity, but the urban environment is a bit gritty and not particularly attractive. Transport links towards the City and Angel are good, much less good to other parts of London.\n\nThe hotel itself is new, we had a Club room which was small but modern and comfortable. Noise insulation seemed good, and the views were spectacular. The staff were very friendly and helpful. Breakfast at the downstairs bar was good.\n\nUnfortunately they were let down by the back office of Montcalm. The first issue was that the room key cards deactivated once or twice every day. This in itself was an annoyance but not the end of the world. Each time the staff weRe very helpful and we got a succession of gifts - chocolates, bottles of wine and so on - nice, but it didn\u2019t address the fundamental problem, which was the room lock didn\u2019t work.\n\nWhen we checked out, there was an issue with the authorisation. Montcalm had already taken payment in full on arrival (which I find rather grasping) and then there was an issue with releasing a preauthorised further amount. This is not the first time we have had problems with Montcalm accounting. \n\nAnd to cap it all, after we had checked out, there was a 12.50 mini-bar charge put on our credit card. Phantom mini-bar charges after checkout are the oldest trick in the book and I have seen it so many times that I never, ever, ever take anything from a hotel mini-bar anywhere in the world, so that when it happens I can tell them that it must be an error because I never, ever, ever take anything from a hotel mini-bar anywhere in the world. But the upshot was that it took us half a day to sort out the financial mess from a three day stay. The mini-bar charge, incidentally, they told us was due to \u201Chuman error\u201D. I should bleedin coco an\u2019 all.\n\nVerdict: London has a lot of hotels. The Montcalm staff here are good but the location is indifferent, so unless you have a full-time accountant with time to spare to sort out the administration afterwards, I wouldn\u2019t bother.\n\nIncidentally, afterwards we got a series of apologetic e-mails and \u2018phone calls, no doubt to try and forestall an in complimentary Trip Advisor report. But again the best way to avoid such reports is really very simple - just get the admin right to start with.
24/09/2019
Rated 4.2 out of 5 :
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23/09/2019
Rated 4.8 out of 5 :
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23/09/2019
Rated 4.6 out of 5 :
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23/09/2019
Rated 5 out of 5 :
Great stay at this lovely hotel which is close to many good restaurants and also conveniently situated near Old Street tube station. Super customer care from all staff who were unfailingly cheerful and helpful including housekeeping and maintenance staff. Stuart, the guest Experience Manager, is incredibly helpful and responds quickly and positively to requests. The rooms are large and extremely comfortable. Breakfast is varied and tasty. We can\u2019t wait to go back and, hopefully, visit the spa! Thank you for a fantastic stay.
23/09/2019
Rated 5 out of 5 :
This is my 3rd solo visit to M by Montcalm. And each time gets better and better, the staff are extremely friendly, helpful, and attentive. \nThe hotel has a great atmosphere, and this is definitely my go to place for a bit of \u2018me time\u2019.\nStuart from the guest experience team, has been so accommodating with my requests. And I was extremely grateful and pleasantly surprised for the little extras that was placed in my room before my arrival, all complimentary.\nWill definitely be back for a 4th time!
22/09/2019
Rated 5 out of 5 :
Dear Marcus, \n\nI am so happy to hear that you enjoyed your recent stay with us, and I am also thrilled to read that Manuel was able to take such good care of you. It will give me great joy to share your lovely comments with Manuel and the team, as well as we hope to welcome you back to the Hotel very son from the M family. \n\nKind Regards, \n\nStuart Coombes\nGuest Experience Manager
21/09/2019
Rated 5 out of 5 :
Dear Joanne, \n\nThank you for taking the time to share with us your feedback of your recent stay, and it is wonderful to hear that you enjoyed your experience. I am also happy to hear you were able to try the bottomless ribs & wings in our Plate Restaurant, which is truly great value as well as tasty experience. I will of course share your feedback with all of the team, and we hope that we are able to welcome you back to the Hotel very son from the M family. \n\nKind Regards, \n\nStuart Coombes\nGuest Experience Manager
21/09/2019
Rated 5 out of 5 :
Dear guest, \n\nI am thrilled to hear of your kind feedback regarding your recent stay with us. The Spa facilities are a great feature of the Hotel, and I am glad you were able to try our Room Service, as the menu has such great choice when having a night in. I will of course share your feedback with all of the team, and we hope that we are able to welcome you back to the Hotel in the near future. \n\nKind Regards \n\nStuart Coombes\nGuest Experience Manager
16/09/2019
Rated 5 out of 5 :
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16/09/2019
Rated 3.8 out of 5 :
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16/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 4.4 out of 5 :
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13/09/2019
Rated 5 out of 5 :
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13/09/2019
Rated 4.4 out of 5 :
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13/09/2019
Rated 4.6 out of 5 :
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12/09/2019
Rated 5 out of 5 :
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12/09/2019
Rated 4.0 out of 5 :
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11/09/2019
Rated 5 out of 5 :
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11/09/2019
Rated 4.8 out of 5 :
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11/09/2019
Rated 4.6 out of 5 :
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11/09/2019
Rated 4.4 out of 5 :
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10/09/2019
Rated 4.0 out of 5 :
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10/09/2019
Rated 4.6 out of 5 :
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10/09/2019
Rated 4.8 out of 5 :
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10/09/2019
Rated 5 out of 5 :
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09/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 5 out of 5 :
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08/09/2019
Rated 4.8 out of 5 :
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07/09/2019
Rated 5 out of 5 :
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06/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 4.8 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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03/09/2019
Rated 5 out of 5 :
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03/09/2019
Rated 4.2 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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02/09/2019
Rated 4.4 out of 5 :
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02/09/2019
Rated 4.6 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 5 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.2 out of 5 :
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31/08/2019
Rated 4.8 out of 5 :
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30/08/2019
Rated 3.8 out of 5 :
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30/08/2019
Rated 5 out of 5 :
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29/08/2019
Rated 5 out of 5 :
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29/08/2019
Rated 4.4 out of 5 :
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28/08/2019
Rated 5 out of 5 :
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