Malmaison Hotel - Farringdon
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Customer Reviews For The Malmaison London Hotel


Address: 18-21 Charterhouse Square, Farringdon, London, England, UK, ECIM 6AH
This hotel has averaged a score of 4.1 out of 5 by 3240 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1249 reviews)
>>>Tripadvisor (ranked 301 of 1132 for Hotels in London and rated 4 out of 5 from 1997 reviews)

29/09/2019
Rated 4.6 out of 5 :
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25/09/2019
Rated 4.8 out of 5 :
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16/09/2019
Rated 3.8 out of 5 :
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05/09/2019
Rated 3.8 out of 5 :
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02/09/2019
Rated 4.6 out of 5 :
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29/08/2019
Rated 4.2 out of 5 :
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27/08/2019
Rated 4.2 out of 5 :
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24/08/2019
Rated 4.8 out of 5 :
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22/08/2019
Rated 4.8 out of 5 :
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22/08/2019
Rated 4.0 out of 5 :
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19/08/2019
Rated 3.6 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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15/08/2019
Rated 4.4 out of 5 :
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13/08/2019
Rated 5 out of 5 :
Dear mg111223, \nThank you very much for taking the time to share your feedbacks.\nI am pleased to read that you have enjoyed your stay with us and that my team managed to meet your expectations, I will make sure that your message is passed on to them as like myself they will be pleased.\nThe team and I will be looking forward to welcoming you back in the near future. \nKind regards, \nMarie.
11/08/2019
Rated 4.6 out of 5 :
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11/08/2019
Rated 4.8 out of 5 :
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11/08/2019
Rated 5 out of 5 :
Dear maxthemadman, \nThank you very much for taking the time to share your review.\nI am pleased to see that found our hotel to be very homely and pleasant place to be.\nWith regards to be historical background of the location I can understand that it might be a little strange but also very interesting to some.\nWe hope to be able to welcoming you back in the near future and thank you in advance for your relocation.\nKind regards, \nMarie\n.
10/08/2019
Rated 3.6 out of 5 :
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08/08/2019
Rated 4.6 out of 5 :
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07/08/2019
Rated 5 out of 5 :
Dear Hanna O, \nThank you very much for taking the time to share your review.\nI am pleased to read that you have enjoyed your stay with us and found the staff to be helpful and friendly. Also the location is perfect as you say especially during the nice days where the park can be enjoyed to his maximum.\nI am pleased also to see that you are intended to recommend us and we hope to welcoming you back in the near future.\nKind regards, \nMarie.
06/08/2019
Rated 4.8 out of 5 :
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06/08/2019
Rated 4.6 out of 5 :
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04/08/2019
Rated 4.0 out of 5 :
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04/08/2019
Rated 3.6 out of 5 :
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02/08/2019
Rated 4.0 out of 5 :
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01/08/2019
Rated 5 out of 5 :
Dear Stephanie1978, \nThank you very much for taking the time to share your feedbacks.\nI am pleased to read that you have enjoyed your stay with us as well as Remo's Espresso Martini. Your comments are very kind and will be passed on to him, like myself I am sure he will be very pleased to know that he managed to create a great experience for yourself.\nRemo, the team and I will like to thank you and we hope to be able to welcoming you in the near future.\nKind regards, \nMarie.
31/07/2019
Rated 4.8 out of 5 :
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30/07/2019
Rated 4.8 out of 5 :
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29/07/2019
Rated 3.8 out of 5 :
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29/07/2019
Rated 5 out of 5 :
Dear Helen391Z, \nThank you very much for taking the time to share your feedback, I am delighted to read that you have enjoyed your stay with us, I am also very pleased to see that William managed to make your stay memorable despite your ankle injury.\nThe team and I look forward to welcoming you back in the near future.\nKind regards, \nMarie.
26/07/2019
Rated 3.8 out of 5 :
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24/07/2019
Rated 4.2 out of 5 :
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23/07/2019
Rated 5 out of 5 :
Woo-hoo, your making us blush! \n\nThank you for such a glowing review, its so rewarding to hear that the team were able to make you feel at home because this is something we are really passionate about. That feeling of being able to walk in like you own the place and where you can truly kick back, relax and let us take care of everything.\n\nso now your one of the family (we wont turn off the lights and hide behind the sofa and pretend were out) we truly look forward to welcoming you back again! \n\nThank you again for swinging by and leaving such warming feedback.\n\nWilliam Hampson\n& Mal-nificent Team \n\n.
22/07/2019
Rated 3.6 out of 5 :
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22/07/2019
Rated 5 out of 5 :
Hi Sherpa818791, \n\nThank you for swinging by and leaving us such a glowing review! \n\nI am chuffed and super proud the Mal Team gave you a Malmaison welcome on your arrival and that our opulent and arty rooms that ooze our unique Malmaison style were a hit during your stay. Not forgetting the recognition of our hard working and dedicated housekeeping team who really are our hero's in keeping everything in tip top shape. They will all be chuffed when they hear your feedback.\n\nYay - we very much look forward to welcoming you back! \n\nWilliam Hampson\n& Team Mal\n\n.
21/07/2019
Rated 4.6 out of 5 :
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20/07/2019
Rated 4.2 out of 5 :
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18/07/2019
Rated 5 out of 5 :
Whoo-hoo! Truly fabulous! \n\nIt was truly our pleasure to assist you, the team are truly chuffed to hear the answer was 'yes'! We're not surprised though, who doesn't dream of finding 'the one' that is thoughtful and with exceptional taste, and that started with 'you' choosing to pop the question with us at Malmaison London, where our team are always willing to play cupid. \n\nDon't leave it too Long, we look forward to Welcoming you both back to Mal London and congratulating you both in person.\n\nIn the meantime thank you for taking the time to hare your experience and your news with us and again massive heartfelt congratulations to you both.\n\nWilliam Hampson \n& Team Mal London.
15/07/2019
Rated 5 out of 5 :
Hi swfjambo, \n\nThank you for swinging by and leaving us an awesome review. We are super thrilled our location, attractive rooms and especially Jason and his exceptional service really ticked your boxes! \n\nAll that's left to say is a massive thank you and the whole of team Mal London especially Jason look forward to welcoming you back, son, we hope.\n\nWilliam Hampson\n& Team Mal London.
09/07/2019
Rated 5 out of 5 :
Dear aek_dc, \nThank you very much for taking the time to post your review.\nI am delighted that Jason went the extra mile to make your birthday special despite your back problem, I will be sure to pass on your review to him and I am certain he will be delighted too.\nI hope that we will be able to welcoming you again to celebrate a special occasion or just because it is ok to come to London.\nKind regards, \nMarie.
09/07/2019
Rated 5 out of 5 :
Dear yunastravels, \n\nThank you very much for taking the time to post your review.\nI am pleased to read that you have enjoyed your stay with us, found the location to be awesome, the staff friendly and the breakfast to be phenomenal.\nI think maybe next time to you should if you haven't already try some of our great cocktail. \nThe team and I look forward to welcoming you back in the near future.\nKind regards, \nMarie.
08/07/2019
Rated 5 out of 5 :
Dear Clive S, \nThank you very much for taking the time to post your review.\nI am pleased to read that you have enjoyed your stay with us at Malmaison London, I am sorry that Molly was not welcome in our F&B outlet and I will pass on your comment to our head office to see if we can come up with an alternative for the future.\nin the meantime, when you are next visiting London please do let me know on mwarabida@malmaison.com as I would to try to organise something for you and Molly if possible on the day.\nUntil then I wish you a great week end and look forward to seeing you again.\nKind regards, \nMarie.
05/07/2019
Rated 4.0 out of 5 :
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30/06/2019
Rated 4.8 out of 5 :
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28/06/2019
Rated 4.0 out of 5 :
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27/06/2019
Rated 4.6 out of 5 :
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25/06/2019
Rated 4.6 out of 5 :
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24/06/2019
Rated 4.8 out of 5 :
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24/06/2019
Rated 4.4 out of 5 :
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23/06/2019
Rated 4.6 out of 5 :
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23/06/2019
Rated 4.2 out of 5 :
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22/06/2019
Rated 4.8 out of 5 :
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11/06/2019
Rated 4.2 out of 5 :
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03/06/2019
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02/06/2019
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27/05/2019
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25/05/2019
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19/05/2019
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18/05/2019
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17/05/2019
Rated 5 out of 5 :
Dear Mike M, \nThank you very much for taking the time to post your review.\nI am delighted to read that you have enjoyed your stay with us, found our room to be well designed and our team to be very helpful and friendly.\nThe comments will be passed around to them, as I am sure they will be as pleased as I am.\nWe hope to welcoming you back in the near future.\nKind regards, \nMarie.
14/05/2019
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12/05/2019
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12/05/2019
Rated 5 out of 5 :
Dear Thetattooedanna, \nThank you very much for taking the time to share your feedbacks, these are important to the team and I.\nI would like to apologise for missing on the promise touches for your wife celebration, and I really hope that we will be able to make it up to you next year or even before for any other celebration you might have, please do not hesitate to contact me on mwarabida@malmaison.com so that I can personally see your reservation thru.\nI am please take all the other aspects of your stay went well.\nThe team and I look forward to welcoming you back in the near future.\nKind regards, \nMarie.
11/05/2019
Rated 5 out of 5 :
Dear Leckby, \nThank you very much for taking the time to share your feedbacks, these are important to the team and I.\nI am pleased to read that you had a good stay with us and will take on board your comment regarding the extra touches for the regular guest.\nIf I could please ask you to email me directly on mwarabida@malmaison.com the name of your wife, I could make sure that little extras are added during her stay with us.\nOnce again thank you very much for taking the time to your share your feedbacks, and I look forward to hearing back from you.\nKind regards, \nMarie.
10/05/2019
Rated 5 out of 5 :
Dear Neal D, \nThank you very much for taking the time to share your feedbacks.\nI am pleased to read that you had a great time with us at Malmaison London and would not hesitate to recommend us to your friend which is great thank you.\nThe team and I look forward to welcoming you back in the near future.\nKind regards, \n.
09/05/2019
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08/05/2019
Rated 5 out of 5 :
Dear John, \n\nThank you for your feedback, I will pass your comments about the gym and perhaps looking into making it bigger for those who like to exercise.\n\nRegards, \nNader Neishabouri \nDeputy gm.
07/05/2019
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07/05/2019
Rated 5 out of 5 :
Dear Roger, \n\nThank you for your kind feedback, I am glad to know you have enjoyed your stay with us and hope to see you again.\n\nRegards, \nNader Neishabouri \nDeputy gm.
03/05/2019
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03/05/2019
Rated 5 out of 5 :
Dear Wmarkaw, \n\nThank you for your feedback, I am glad to know you have enjoyed your stay with us and we are looking forward to welcoming you back in the near future.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
03/05/2019
Rated 5 out of 5 :
Dear Js9954, \n\nThank you for your review, I am glad to learn you have enjoyed your stay with us and we are looking forward to welcoming you back son.\n\nRegards, \nNader Neishabouri \nDeputy General Manager.
03/05/2019
Rated 5 out of 5 :
Dear Gardenfred, \n\nThank you for your feedback, I am glad to know you liked our hotel and hope to see you son.\n\nRegards, \nNader Neishabouri - Deputy gm.
01/05/2019
Rated 5 out of 5 :
Dear Dave, \n\nThank you for your review, I am glad that our hotel was the perfect fit for your visit and hope to see you son.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
30/04/2019
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29/04/2019
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29/04/2019
Rated 5 out of 5 :
Dear Zumba, \n\nThank you for your feedback and hope to see you next year again in Marathon! \n\nRegards, \nNader Neishabouri - Deputy gm.
28/04/2019
Rated 5 out of 5 :
Dear Maria, \n\nThank you for your kind feedback, I am happy to know you have liked the room and the view of Charterhouse Square.\n\nI do hope to have the opportunity of welcoming you back son.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
28/04/2019
Rated 5 out of 5 :
Dear Josie, \n\nThank you for your feedback, I am glad to know you have enjoyed your stay with us and hope to have the opportunity of welcoming you back in the near future.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
27/04/2019
Rated 5 out of 5 :
Dear Tayla, \n\nThank you for your amazing review, I am delighted to know you have enjoyed your birthday party and the masterclass and your dinner went well.\n\nWe are looking forward to have you back with us.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
23/04/2019
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22/04/2019
Rated 5 out of 5 :
Dear Plumply, \n\nThank you for your review for your recent stay with us.\nI am delighted to know you have enjoyed your stay with us and hope to have the chance of welcoming you back son.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
18/04/2019
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16/04/2019
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12/04/2019
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10/04/2019
Rated 5 out of 5 :
Dear Kinnity, \n\nThank you for your lovely feedback, I am glad to see your review and hope to have the chance of having you with us again.\n\nRegards, \nNader Neishabouri \nDeputy General Manager.
09/04/2019
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07/04/2019
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05/04/2019
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04/04/2019
Rated 4 out of 5 :
Dear Happy, \n\nThank you for your review, I am glad to know you liked the hotel and its design and concept.\n\nWe hope to have the chance of welcoming you back in the near future.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
02/04/2019
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01/04/2019
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31/03/2019
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28/03/2019
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25/03/2019
Rated 2 out of 5 :
Dear Spinks, \n\nThank you for your feedback, I am glad to learn you have enjoyed your stay with us.\n\nWe do hope to have the opportunity of welcoming you back in the near future.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
24/03/2019
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20/03/2019
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20/03/2019
Rated 2 out of 5 :
Dear Dalias, \n\nThank you for your feedback, I am delighted to know that you have enjoyed your stay with us and looking forward to see you again in the near future.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
17/03/2019
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16/03/2019
Rated 2 out of 5 :
Dear Alexandru, \n\nThank you for your feedback, I am delighted to see your review and I will happily share this with the team specially with Remo who will be glad to read this.\n\nRegards, \n\nNader Neishabouri - Deputy General Manager.
14/03/2019
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04/03/2019
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03/03/2019
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03/03/2019
Rated 3 out of 5 :
Dear Natalie, \n\nThank you for your feedback, I am glad to know that you have enjoyed your stay with us.\n\nWe do hope to have the chance of welcoming you back son.\n\nRegards, \n\nNader Neishabouri - Deputy General Manager.
02/03/2019
Rated 3 out of 5 :
Dear Mr Richard M, \n\nThank you for your feedback, as per our conversation on the phone I would like to offer you a complimentary Sunday Brunch for 2.\n\nI am surprised to read your feedback after you have accepted my offer.\n\nPlease contact me on dgm. London@malmaison.com so we can discuss your experience in more details.\n\nRegards, \nNader Neishabouri \nDeputy General Manager\n.
01/03/2019
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01/03/2019
Rated 3 out of 5 :
Dear Adrian, \n\nThank you for your feedback, I am sorry to hear about the shortfall in the service. \n\nI hope this unfortunate experience doesn't prevent you from coming back to Mal London in the future.\n\nPlease do let me know when you are due to come back to us.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
25/02/2019
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25/02/2019
Rated 3 out of 5 :
Well the bed was comfortable; what else? Well it was so noisy from the market and building works that sleep was difficult. The bar was dreary and the staff worse - didn\u2019t bother to eat \u2018cos the food looked dreary as well. Unexciting rooms with sub-standard bathrooms and this was one of the better rooms. At \u00A3169 this was expensive even for the City. Near to the Barbican so Simon Rattle made the evening sparkle rather than dreary Malmaison.
24/02/2019
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24/02/2019
Rated 3 out of 5 :
Dear sonia, \n\nThank you for your feedback regarding your recent stay with us.\nI am saddened to read your feedback. I am afraid we did not get the message about your birthday from your travel agent.\nAlso Malmaison style is all about being different, quirky, dark and romantic and that is why our style and theme are well designed to bring up the true colour of what our brand is all about.\nI am very sorry that you didn't find our beds conformable, We get a lot of positive feedback here on Tripadvisor about out mattresses and how comfortable they are.\nPlease contact me directly on dgm. London@malmaison.com prior to your next stay so I can personally look after you.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
22/02/2019
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18/02/2019
Rated 3 out of 5 :
Dear Michael, \n\nThank you for your feedback, I am glad to know you have enjoyed your stay with us and I hope to have the chance of seeing you again son.\n\nRegards, \nNader Neishabouri - Deputy General Manager.
17/02/2019
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17/02/2019
Rated 3 out of 5 :
Dear Eva, \n\nThank you for your feedback, I am delighted to read your review and I will happily share this with my team specially with Alexandra who will be happy to see your feedback.\nWe hope to have the chance of welcoming you back son.\n\nRegards, \n\nNader Neishabouri - Deputy General Manager.
16/02/2019
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15/02/2019
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14/02/2019
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13/02/2019
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12/02/2019
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10/02/2019
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08/02/2019
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07/02/2019
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24/01/2019
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22/01/2019
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21/01/2019
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19/01/2019
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17/01/2019
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15/01/2019
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09/01/2019
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06/01/2019
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05/01/2019
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03/01/2019
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01/01/2019
Rated 4 out of 5 :
Marie was great managing our booking requirements especially with several changes from the group of 19 people. Plus the chef putting together a specific meal for the only child was greatly appreciated. Buffet starter was great only feedback from the group was more gravy required.
01/01/2019
Rated 5 out of 5 :
My family and I had the most wonderful few days (Christmas eve through to 27th December) at the Malmaison in London and would like to thank all the staff who could not have taken better care of us. The whole experience was so smooth, we.
30/12/2018
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30/12/2018
Rated 4 out of 5 :
Stopped at Malmaison for a couple of nights between Christmas and New Year. Fantastic location, so near to the Barbican tube station but in a lovely quiet square. Lovely warm welcome on arrival. Hotel decor was lovely and the room was fantastic with a lovely.
30/12/2018
Rated 4 out of 5 :
A bunch of friends and I had a bottomless prosecco brunch at the restaurant. The service was great and our glasses were constantly full but whilst the food was largely good beef in the roast dinner was a little burnt and the Yorkshire pudding was.
30/12/2018
Rated 1 out of 5 :
I would been here previously with my partner after getting a Wowcher voucher for their Sunday lunch. We loved it so when the deal appeared again on Wowcher I got it but this time an extra voucher for my children to come. We were all really.
30/12/2018
Rated 3 out of 5 :
My husband and I stayed at the Mal between Christmas and New Year. Wed specifically chosen this hotel for its proximity to the Barbican, and it really is just a few minutes walk away. To get anywhere else in London is not the easiest, theres no.
29/12/2018
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29/12/2018
Rated 5 out of 5 :
greeted with a smile and lots of advice from lovely Jewell on check in. The location in Charterhouse Square with the little museum and beautiful buildings is really special. Room was spotless and bigger than your average London hotel. As always the Mal extras are.
29/12/2018
Rated 5 out of 5 :
We would like to thank Marie and her team for such a wonderful stay at Mal Maison London -location -very nice and quiet -room -beautiful -clean and contemporary -we were looked after very very well and made our christmas stay special -we enjoyed it that.
28/12/2018
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27/12/2018
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26/12/2018
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26/12/2018
Rated 5 out of 5 :
I am writing this review alongside a complaint letter to the deputy manager who is aware of our disappointment. Stayed here for two nights for a friends wedding. We had booked roughly ten rooms to the overall cost of nearly £2500. The bride herself was.
23/12/2018
Rated 5 out of 5 :
I stayed here for two nights along with a large group of friends and family as I was getting married nearby. I was extremely disappointed by the service and whole experience and regret that we booked to stay there. It certainly made the evening before.
21/12/2018
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20/12/2018
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20/12/2018
Rated 5 out of 5 :
Private room was wonderfully decorated. Christmas crackers were unexpected. Food was great, thank you Chef. Being served by Federica is a bonus! Thank you Team. 200 words are Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank.
19/12/2018
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17/12/2018
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17/12/2018
Rated 5 out of 5 :
My partner and I had the pleasure of spending a few days at Malmaison for our anniversary and have absolutely nothing but good things to say about the venue, location and staff. We were greeted by lovely reception staff, who checked us in and ensured.
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