Mandeville Hotel
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Customer Reviews For The Mandeville Hotel


Address: Mandeville Place, London, England, UK, W1U 2BE
This hotel has averaged a score of 4.2 out of 5 by 4943 past guests
>>>Booking.com (average customer rating 4.3 out of 5 from 2459 reviews)
>>>Tripadvisor (ranked 183 of 1134 for Hotels in London and rated 4 out of 5 from 2490 reviews)

16/09/2019
Rated 4.6 out of 5 :
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16/09/2019
Rated 4.8 out of 5 :
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16/09/2019
Rated 4.2 out of 5 :
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14/09/2019
Rated 5 out of 5 :
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12/09/2019
Rated 4.6 out of 5 :
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11/09/2019
Rated 4.6 out of 5 :
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09/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 5 out of 5 :
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08/09/2019
Rated 4.2 out of 5 :
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06/09/2019
Rated 4.4 out of 5 :
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05/09/2019
Rated 4.6 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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03/09/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 3.8 out of 5 :
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30/08/2019
Rated 4.2 out of 5 :
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28/08/2019
Rated 4.8 out of 5 :
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27/08/2019
Rated 4.0 out of 5 :
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26/08/2019
Rated 4.6 out of 5 :
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25/08/2019
Rated 5 out of 5 :
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25/08/2019
Rated 4.2 out of 5 :
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21/08/2019
Rated 5 out of 5 :
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18/08/2019
Rated 4.2 out of 5 :
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16/08/2019
Rated 4.6 out of 5 :
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13/08/2019
Rated 4.0 out of 5 :
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13/08/2019
Rated 4.8 out of 5 :
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11/08/2019
Rated 4.2 out of 5 :
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09/08/2019
Rated 4 out of 5 :
We stayed for 5 nights, a great and clean room, a clean and bright bathroom with a bath and power shower which was amazing. The water pressure in the shower was spot on. The complimentary Espresso machine and capsule were a great touch. \nThe pillow was extremely comfortable to sleep on and ac worked well to keep the room cool during summer nights.\nThe lobby staff was extremely helpful, friendly and professional.\nWe arrived way before check-in time so our room was not ready but we let them store our luggage as we hit the streets of London. When we came back in the late afternoon, our luggage was placed into our room already! \n\nThe only downside is the ac made weird sounds when it is off, which is why I didn't give a 5 Star. It might not be loud for us but others might find it annoying.\n\nhuge Plus being they have two built-in European power outlets in the room right behind the desk! We didn't need to buy any travel adapters. \n\nOverall the service and location of this hotel is nothing but spot on! \nMinutes walking to Oxford Street and 5 minutes walking to the nearest tube station (Bond street)
08/08/2019
Rated 4 out of 5 :
The Mandeville is a perfect hotel, located in the middle of all kinds of shops, bars and restaurants. The service is top notch and welcoming. Rooms are comfortable, albeit small but normal for European standards. We will return if we have another London holiday.
08/08/2019
Rated 4 out of 5 :
We spent a lovely time having afternoon tea at the Mandeville yesterday. Sandwiches, scones and cakes were delicious and well presented. This also included a nice glass of bubbly. The staff were helpful, provided excellent service and the restaurant had a cordial and warm atmosphere\nMargaret and Tom.
07/08/2019
Rated 4.0 out of 5 :
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06/08/2019
Rated 4 out of 5 :
Good hotel in the central location. Thank you for staying at the Mandeville hotel. Everything is with a walking distance. Staff well trained. some rooms are very small while other are ok. Pillows are not comfortable at all. Refurbished of rooms and toilets facilities must needed.
05/08/2019
Rated 5 out of 5 :
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05/08/2019
Rated 4.0 out of 5 :
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05/08/2019
Rated 4 out of 5 :
Above all, the staff are really friendly and helpful and make you feel welcome at a level rarely seen elsewhere. Although we arrived an hour before check-in time, the rooms were already prepared and we could move in without having to wait. The hotel itself is situated in a very nice and lively residential neighbourhood that is, however, neither noisy nor crowded. The buildings have kept their original charm, and everything is spotlessly clean. The breakfast in the mornings has a good selection of almost everything you could wish for, with eggs prepared according to your order, and the seating area is very comfortable with natural light. Despite some small criticism (see below) we can only recommend this hotel, and will definitely come back for our next visit.\n some minor things that, however, didn\u2019t spoil our otherwise wonderful stay: the standard rooms are really small with hardly enough space to open a carry-on suitcase, but bigger ones are available in the higher room categories. At breakfast, only filter coffee is included, and it is not very good. Other coffees like cappuccino can be ordered, but are charged separately.
04/08/2019
Rated 4.8 out of 5 :
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03/08/2019
Rated 4.0 out of 5 :
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02/08/2019
Rated 4.4 out of 5 :
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01/08/2019
Rated 4.6 out of 5 :
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01/08/2019
Rated 4.0 out of 5 :
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01/08/2019
Rated 5 out of 5 :
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01/08/2019
Rated 4 out of 5 :
We went on a voucher for dinner. It was a very good choice of food, wine was good (included in the deal). Service efficient and very pleasant. Very conveniently located. I would recommend this hotel to visitors and Londoners.
31/07/2019
Rated 4.0 out of 5 :
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31/07/2019
Rated 4 out of 5 :
We booked a onenight weekend stay at the Mandeville Hotel, enticed by a value for money, breakfast inclusive, price in a very central location convenient for everything London has to offer in wc1. We were not disappointed and had a superb stay. The duty staff from the Reception team to the F&B teams were welcoming, experienced customer service staff who set a very high standard and were committed to making our stay a great and memorable experience. \n\nWe've stayed in Central London many dozens of times, ranging from boutique style to 5%Star+ chain hotel and this property provides the perfect mix of really comfortable accommodation, premium service and from our breakfast experience, first class catering.\n\nThe room we had on the 4th Floor was compact but very acceptable in size for a standard double, with tasteful fresh decor, immaculately clean, top class bedding and towels, excellent facilities, decent storage, television and a great Nespresso machine and stocked fridge, together a good panorama into the street and beyond. Above all it was extremely quiet at night within the hotel and there was no traffic or street noise on a Saturday night, having returned to our room after midnight. \n\nThe only niggle was the water system in the bath/shower, which had 3 different settings but the integrated display panel did not explain which setting was which. And the glass panel to enclose the shower did not extend far enough along the side of the bath. This led to the larger shower spraying outside the bath and a fair puddle afterwards, but nothing too serious.\n\nIn addition, although we understand H&S regs will apply, and the ac performed well, it was frustrating not to be able to open the bedroom window at all as it had been permanently fixed, to enjoy some fresh air with outside temperature a pleasant 18-23C.\n\nThe breakfast was a very high standard, with a generous selection of fresh, hot dishes, pastries, fruit and buffet items - there was nothing wanting. The service was discreet and timely, and the duty maitre d' (Sushma) ensured that the restaurant ran seamlessy, tables were cleared and readied and the individual food/beverage orders appeared quickly. \n\nWe checked out with a busy Sunday in London planned, and Ian the concierge and his team could not have been more accommodating and courteous, a real plus when the hotel is at its busiest. We stored our overnight cases and collected them at a moments notice on our return. Ian knows his role well and even the most experienced traveller will glean a tip or two from him about the locality. \n\nIn summary, this was a great value stay with a service level well above par, and a cosmopolitan, International and British, team who are clearly commited to providing the best of service in a classic style with great professionalism. They changed a short stay into an experience ! We need look no further in London for future stays near the West End and Oxford Street.
31/07/2019
Rated 4 out of 5 :
Excellent hotel in a great location, easy walking distance to the heart of the West End. Friendly staff and the Riviera rooms are worth paying the extra for! very comfortable nice and quiet you wouldn't think you are a stone throw away from all the hustle and bustle of Bond Street.
30/07/2019
Rated 4.8 out of 5 :
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30/07/2019
Rated 4.6 out of 5 :
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29/07/2019
Rated 4.8 out of 5 :
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28/07/2019
Rated 4 out of 5 :
I had an unfortunate stay where on the hottest day of the year the air conditioning did not work in my room and there was a smell of sewage. It took quite some time and much insistence on my part, but eventually another room was found.
28/07/2019
Rated 4 out of 5 :
Excellent concierge service and location. Quick check in and check out. The breakfast was good. The rooms was a little bit to small but overall a very nice hotel. The Staffan was very friendly and helpful.
27/07/2019
Rated 5 out of 5 :
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27/07/2019
Rated 4.6 out of 5 :
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27/07/2019
Rated 4 out of 5 :
Location of hotel was wonderful. Staff was very kind. Comfortable beds, delicious breakfast. \nlobby can be warmer, it was really cold. \n (There was temporary disturbance of construction which caused noises. )\n.
26/07/2019
Rated 4.0 out of 5 :
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24/07/2019
Rated 4 out of 5 :
We had an excellent stay at this lovely hotel right in the heart of London. The breakfast was wonderful and the staff was polite and helpful. We would definitely stay here again in the future and recommend it highly.
23/07/2019
Rated 4 out of 5 :
My favourite place when travelling to London each week, by far, compared to many hotels in the area: great location and employees taking care of every detail of your stay, always great bedrooms and the breakfast is made from fresh food with all we need. The medium size of the hotel is also a big plus. The only minor comment is that hot chocolate is an extra cost on breakfast but above all there\u2019s no doubts on premium experience we have here.
21/07/2019
Rated 4 out of 5 :
First stay I encountered bugs in the room and a trouble in the A/C but was fixed. Second stay (only stayed for one night) the A/C cooling broke down and we slept on an aircooling in a hot night, very unpleasant. Additionally, some rooms are quite noisy since its close to Oxford This is my only concerns. Other things such as staff and services were pleasant and perfect location.
17/07/2019
Rated 4 out of 5 :
We booked a dinner at the Reform Grill and were delighted with it. The ambiance of the restaurant was excellent and I had one of the best fillet steaks I have ever had. Service was very quick and staff extremely helpful. \nAltogether a special evening.
17/07/2019
Rated 4 out of 5 :
We tryly enjoyed our stay and had a comfortable sleep. All facilities were of top quality and our only observation was the size of the room. Infact its amongst one of the smallest hotel rooms we have personally experienced & this is comparing to our yearly travels around Europe.
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