Marriott London Kensington
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Customer Reviews For The Marriott Kensington Hotel


Address: 147 Cromwell Road, London, England, UK, SW5 0TH
This hotel has averaged a score of 4 out of 5 by 2306 past guests
>>>Booking.com (average customer rating 4 out of 5 from 408 reviews)
>>>Tripadvisor (ranked 424 of 1134 for Hotels in London and rated 4 out of 5 from 1904 reviews)

09/09/2019
Rated 4.8 out of 5 :
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02/09/2019
Rated 4.6 out of 5 :
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13/08/2019
Rated 4.6 out of 5 :
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09/08/2019
Rated 3.4 out of 5 :
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21/07/2019
Rated 4.0 out of 5 :
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20/07/2019
Rated 4 out of 5 :
We are from the you.S. and first time visitors to London. We wanted to stay in a neighbourhood rather than near the touristy areas, but we still wanted easy access to the tube and tour buses. We also love a Long walk. Gloucester Road tube station and bus stop are about a 10 minute walk from the hotel, and will get you into Westminster, City of London, etc. \n\nKensington is a quaint neighbourhood with a lot of nice restaurants and shopping. I never felt like crime was an issue, day or night. \n\nOur room was nicely appointed and clean. The hotel was going through renovations, but we were warned of this when we checked in. The noise only took place after 9:00 a.m. and ended in the afternoon. The breakfast buffet in the morning had a lot of choices. For those in fear of no ice, there is an ice machine on each floor.
16/07/2019
Rated 4 out of 5 :
Stayed for 5 nights. The hotel is in a really nice location in south Kensington. walking distance to Kensington Palace, Harrods, V&A museum etc. There are two tube stations nearby. Earl's court station is within 5 minutes walk. When we arrived, we were assigned an old room on 2nd floor. There is still renovation going on so we heard noises in the day time. We were upgraded to a newly renovated room after 2 nights and the new room was much nicer. As a platinum member, we get access to the lounge. However, the lounge is under renovation so they set up a small area in restaurant as a temporary lounge. The breakfast there is nice. Overall, not a bad hotel. It will be much better after they are done with renovation.
09/07/2019
Rated 4 out of 5 :
Dear Kennyl552,\n\nI would like to thank you for taking the time to review our property and sharing such lovely comments about our team as we pride ourselves in the excellent customer service and friendliness of our associates.\n\nThe London Marriott Hotel Kensington is indeed undergoing a phased renovation to its bedrooms and we would be excited to be able to share the new design of our rooms on your next visit with us.\n\nPlease do not hesitate to contact us directly when visiting London next to allow us to allocate one of our newly renovated rooms.\n\nI have shared your kind words with Hannah who joins me in thanking you for mentioning her in your review.\n\nWarm Regards\n\nthe team and the Hotel.
07/07/2019
Rated 4 out of 5 :
Checked in late June for a six night stay at Marriott Kensington Hotel. Despite calling the hotel and Bonvoy Platinum phone number multiple times (to secure a room away from renovation noise) we initially got a room on a low floor. Our first room was dingy, dated and most of all, noisy. After being awake for nearly 30 hours after a transatlantic flight, we wanted to sleep. This was impossible with the construction noise. This was frustrating since I also had called ahead to mitigate this. But upon check-in was told no \u2018high floors\u2019 available. I also have high floor preference as Bonvoy Platinum. Due to the noise, I called and spoke with Anna, a manager. She was fantastic! She helped us get a room on a high floor. It was quiet and renovated. The new rooms are very, very nice. We had an issue later in the stay with air conditioning but that was promptly resolved. Overall great staff at this hotel. And unbeatable location. In conclusion if you can guarantee a renovated room, away from construction noise- this hotel is fantastic.
05/07/2019
Rated 4 out of 5 :
Dear donnac11077,\n\nWe would like to start by thanking you for taking the time to leave us your honest feedback and further apologise if the service you received was not as expected.\nat the London Marriott Hotel Kensington we always aim to exceed our guest expectations and would like to apologise if our service fell short of the usual high hospitality our team is known for.\nThe team wishes to be associated in my apology to you for the delay caused on your room not being ready on time.\n\nWe hope nevertheless to have the pleasure to welcome you back to the London Marriott Hotel Kensington in the very near future.\n\nAssuring you of the best of our intentions at all times, I remain\n\nYours Sincerely\n.
03/07/2019
Rated 4 out of 5 :
\nDear X596Dldavem,\n\nI would like to start by thanking you for taking the time to review the London Marriott Kensington following you recent stay and providing us with your honest feedback.\n\nYour loyalty and membership to the Hotel and Brand as a whole is very much valued and I wish to extend my apology if your request for adjoining rooms could not be honoured.\n\nThe bedroom renovation at the London Marriott Kensington is being completed in phases and should be finalised by year-end 2019. Whilst the renovation is ongoing, our bedroom stock inventory is reduced hence adjoining rooms not being able to be guaranteed as we only have limited availability due to the ongoing works.\n\nNevertheless, I am pleased to confirm that post refurbishment; we will have an increase stock of adjoining rooms and Family friendly rooms.\n\nThe team at the London Marriott Hotel Kensington is always aiming to exceed customer service and make each stay brilliant and memorable, Please accept our sincere apology if we fell short of our usual service on your last stay with us.\n\nI do hope that we will have the pleasure to welcome you and your family back in the very near future when visiting London and showcase our new family and adjoining rooms.\n\nAssuring you of the best of our intentions at all times, I remain,\n\nYours Sincerely,\n.
28/06/2019
Rated 4 out of 5 :
Dear amy0190,\n\nThank you for taking the time to share your honest feedback with us and I am really sorry to hear that you experienced that inconvenience during your stay with us. \n\nProviding the highest level of hospitality is our number one priority and we sincerely apologize for the incident that happened during the check out process. I will investigate what happened and I would be more than happy to assist you personally with the resolution of that inconvenience.\n\nPlease do not hesitate to contact me directly whenever it is convenient for you.\n\nI remain at your total disposal at all times.\n\nKind Regards,\nAnna Chatzpoulou.
25/06/2019
Rated 4 out of 5 :
This hotel is in a great location.\n\nsome rooms are on the small side and fortunately the hotel was able to move us from our allocated room, which was about the size of a large closet, to a very nice king room.\n\nService standards were reasonable and the front desk was especially responsive.
20/06/2019
Rated 4 out of 5 :
We stayed here for 4 nights in June 2019. We got a newly remodelled family room which was great for our family of 4. The food and service were very good. \n\nSince the exec lounge was being renovated, we had access to the restaurant, which provided all the usual lounge offerings including a great breakfast.\n\nWe were about 25 minutes from Big Ben, and the other sights, including the theatre district and this made it a great location. \n\nA very nice stay overall. There was Gym access but no pool.\n\nThis will be our go to hotel in London.
18/06/2019
Rated 4 out of 5 :
Dear Janet T, \n\nI would like to thank you for taking the time to submit your outstanding review of your recent stay with us and for rating your experience with five stars. \nI am really proud to see so many names mentioned from our valuable team who have all contributed to your stay. \nIt will be my absolute pleasure to recognise these individuals and share your feedback amongst our management and the rest of the hotel's team!\nThank you once again for choosing to stay with us and continusly coming back, we are all looking forward to provide you with exceptional memories in the near future!
17/06/2019
Rated 4.6 out of 5 :
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20/05/2019
Rated 3 out of 5 :
Dear Seamussa, \n\nI would like to thank you for taking the time to share your honest feedback of your recent stay with us! I am really pleased to hear about your satisfaction especially reading your feedback about our staff service and rest be assured that I will share your comments among our management team and associates. \nWe are all looking forward to welcoming you back in the near future and accommodate you in one of our newly redesigned bedrooms!
19/05/2019
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14/05/2019
Rated 3 out of 5 :
Dear DiscoVolante10, \n\nI would like to thank you for taking the time to submit your outstanding review of your recent experience and rating it with five stars. I am really pleased to hear about your satisfaction especially highlighting our excellent staff here who always go above and beyond to put our guests as their priority. It will be my absolute pleasure to recognise them for their hard work and for their continuous commitment. \nI can further confirm that our property is undergoing a phased refurbishment which will tackle not only our bedrooms but all the public areas of the hotel as well. \nWe are very much looking forward to welcoming you back in the near future whenever your journey brings you back to London!
11/05/2019
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08/05/2019
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01/05/2019
Rated 3 out of 5 :
Dear RedBaron1988, \n\nI would like to thank you for taking the time to share your honest feedback of your recent stay with us. Please allow me to extend you my most sincere apologies for not meeting your expectations with our room d\u00E9cor and furniture. We are indeed in a phased hotel renovation currently impacting our bedrooms as our management and owners took our guests feedback into a serious evaluation to ensure the updated hotel product meets the service we provide. Please be further informed the last hotel renovation took place in 2012. \nOnce again we thank you for choosing to stay with us and we are looking forward to welcoming you back in the near future!
30/04/2019
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30/04/2019
Rated 3 out of 5 :
Dear Deborah T, \n\nI would like to thank you for taking the time to share your honest feedback of your recent stay with us. I am really pleased to hear about your overall satisfaction and thank you for scoring your experience with 5 stars. It is a fantastic news that we were able to accommodate you in one of our newly refurbished bedroom on the 7th floor and you had the opportunity to see what the future product will be here in Marriott Kensington. \nWe are indeed very exciting to see the property changing that meets the approval of our guests. \nOnce again thank you for choosing to stay with us and we are looking forward to welcoming you back in the near future!
29/04/2019
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25/04/2019
Rated 3 out of 5 :
Dear jjvadorset, \n\nI would like to thank you for taking the time to share your honest feedback of your recent stay with us. I am really pleased to hear about your overall satisfaction from the bedroom comfort until the location of the hotel. \nIt will be my pleasure to share your feedback with the remaining team. \nOnce again, thank you for choosing to stay with us and we are looking forward to welcoming you back in the near future!
24/04/2019
Rated 3 out of 5 :
Dear jbl_32, \nThank you for taking the time to share your recent experience with us on TripAdvisor. \nReceiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the London Marriott Hotel Kensington.\n\nProviding the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. The experience you described is not characteristic of the level of service our associates strive to provide and I offer no excuses but my most humble apologies for any inconvenience we may have caused you. \nOur property is in the pipeline of a planned full hotel refurbishment that already started in the beginning of the year which I truly believe will tackle and eliminate some of the points that you have highlighted to us. Until then, it is our aim to continuously look after our bedrooms and ensure those provide a comfortable and convenient atmosphere. \nUnfortunately, I can see that the incidents with the air condition and the socket were not reported to our team and we didn't have the chance to sent someone from our team to fix them or assist you.\nAdditionally, kindly be informed that except from the complimentary bath amenities and the bottle of water we are offering upon request extra amenities as for example bathrobes and slippers.\nAt London Marriott Hotel Kensington, we always value our guests' feedback as this helps us identify any areas for improvement. Please be rest assured that based on the feedback you have given to us, I will personally follow up on your concerns and ensure that those are shared with the entire team and management and is improved with immediate attention.\nMrs jbl_32 I am really sorry that your stay with us left you with a less than favourable impression and hope that you will give us the opportunity to welcome you back and offer you a memorable stay this time.
23/04/2019
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22/04/2019
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17/04/2019
Rated 3 out of 5 :
Dear Zymoticbug, \n\nI would like to thank you for taking the time to share your honest feedback of your recent stay with us. I am very pleased to hear about your satisfaction, especially highlighting our staff service here at the Marriott Kensington. \nWe are continuously focusing on providing several training opportunities and hiring the best talent to ensure our guests are always looked after and we pride ourselves in delivering brilliant hosting at all times. \nIt will be my upmost pleasure to share your feedback with the rest of the team and recognise those individuals who impacted your experience. \nOnce again, thank you for choosing to stay with us and we are looking forward to welcoming you back in the near future!
14/04/2019
Rated 3 out of 5 :
Dear penny d, \n\nI would like to thank you for taking the time to share your honest feedback with us of your recent stay. I am sincerely apologising for falling short on your expectations during your recent visit. Please be confirmed that we are currently renovating the entire property in phases however we work very closely with our maintenance team and housekeeping team to ensure that the remaining of our bedrooms are still in good physical condition that serve our guests well and accommodate them comfortably. We truly believe the new products will meet the approval of our guests and will indeed be an outstanding product among our competitors. \nOnce again, thank you for your valued feedback and we hope to welcome you back in the near future!
10/04/2019
Rated 3 out of 5 :
Dear colonelsteve26, \n\nI would like to thank you for taking the time to express your honest feedback of your recent stay with us. I am really pleased to hear about your satisfaction knowing that we were able to accommodate you in one of our newly refurbished bedroom which has met your expectations. \nThe property is indeed located in a convenient neighbourhood with many options around to dine or travel to London's city centre. \nI truly hope we will have the pleasure to welcoming you back in the near future and provide you with many more memorable experiences!
08/04/2019
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06/04/2019
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24/03/2019
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17/03/2019
Rated 5 out of 5 :
Dear pook68, \n\nI would like to thank you for taking the time to submit your honest review of your recent stay with us. I am really saddened to hear about your recent experience with the bar food representation and its quality and to hear it did not meet your expectations on your recent visit. Please allow me to share your respective feedback directly with our Head Chef and Food and Beverage Manager to take these into consideration and allow us to improve the food quality with immediate affect. \nI can further confirm that we are currently undergoing a full hotel renovation project therefore different sections of the hotel are currently closed off to carry out the works. We have taken into consideration the location of our housekeeping cupboards and we do our best to ensure the noise disturbance is kept minimum. \nOnce again thank you for your staying with us, I truly hope we will have the opportunity to welcome you back and provide you a better service that meets your approval.
14/03/2019
Rated 5 out of 5 :
Dear ExaminerladyT\n\nI would like to start by thanking you for choosing the London Marriott Hotel Kensington for your Conference, as we understand the wide choices available to you when selecting your venue.\nWe are delighted that you have shared your feedback as this always helps us to improve on our service and product, especially as your comments can easily be remedied to.\nI have now shared this feedback with the relevant departments to ensure that the areas you highlighted are reviewed.\n\n.
07/03/2019
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02/03/2019
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12/02/2019
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11/02/2019
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