Thistle Express Luton
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Customer Reviews For The Thistle Express Luton Hotel


Address: Arndale Centre, Luton, England, UK, LU1 2TR
This hotel has averaged a score of 4.1 out of 5 by 73 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1697 reviews)
>>>Tripadvisor (ranked 9 of 27 for Hotels in Luton and rated 4 out of 5 from 74 reviews)

19/04/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/04/2018
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/04/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/04/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/04/2018
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/04/2018
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/04/2018
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/04/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
11/04/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/04/2018
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
09/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/04/2018
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/04/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/04/2018
Rated 4.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/04/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/04/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/04/2018
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/03/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/03/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/03/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/03/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/03/2018
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/03/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/03/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/03/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/03/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/03/2018
Rated 4.8 out of 5 :
Liked: Room was good and shower worked well, which is so important. Nice big towels. Thought breakfast was excellent and also that hot drinks were available 24/7 in reception, and with fresh milk, not those horrid little uht cartons. Directions for hotel were hopeless for those, like myself, not arriving by car. It was a very cold evening and I arrived at about 2145, after walking around the town centre area for about 30 minutes, as reception is almost invisible from the ground. some signs in the town centre square would be good and more details on the booking confirmation email. Also the young man who booked me in was new/training and it took about 15 minutes, which is a Long time when youve been travelling for almost 12 hours and just want to get warm, have a hot drink and go to bed. Don't think the awful view matters - you don't go to Luton town centre for the scenery!
20/03/2018
Rated 4.2 out of 5 :
Liked: The best value in Luton - Friendly reception, staff efficient, excellent room, amd facilities/ The only hotel I will stay in in future. Windy on top floor, but not an inconvenience.
20/03/2018
Rated 4.4 out of 5 :
Liked: Great value for money, especially the breakfast. Convenient for ltn airport. No complaints
19/03/2018
Rated 4.8 out of 5 :
Liked: Rooms are clean, everything you need for an overnight stay. Television, shower, nice comfortable bed. Right in the centre of Luton and so close to the airport. Great breakfast as well!
Disliked: Guest did not comment for this item.
19/03/2018
Rated 4.6 out of 5 :
Liked: Well situated in the city centre and close to aiport bus, helpful staff, decent price for United Kingdom, quiet
Disliked: Guest did not comment for this item.
19/03/2018
Rated 4.6 out of 5 :
Liked: The rooms were comfortable All good
19/03/2018
Rated 4.2 out of 5 :
Liked: Had everything for a one night stay. Clean and tidy with breakfast thrown in. Window did not shut properly so howling wind could be heard and draft could be felt which made the room cold.
15/03/2018
Rated 3.8 out of 5 :
Liked: Good Layout and Design Clean Free Wi-Fi and breakfast Comfortable Bed and Mattress Bit cramped for space, especially the wardrobe hardly has any space to hang more than 2-3 shirts, let alone coats and suits. Heating doesn't really come on. Hard to find the entrance.
15/03/2018
Rated 4.0 out of 5 :
Liked: Staff was very helpful, guy from reception was very nice, helped me with my very heavy luggage on the stairs and gave me directions for nearby shopping. Close to bus station but a bit difficult to find the entrance. Single room was quite small, but for 1 night it was okay.
15/03/2018
Rated 4.8 out of 5 :
Liked: Excellent location minutes from Mall next door to it. Very nice helpful staff. Very clean. Nice room - good Wi-Fi. Would recommend and stay again if travelling to Luton. This is not a complaint maybe poached or fried egg instead of scrambled. But breakfast was lovely.
15/03/2018
Rated 4.4 out of 5 :
Liked: Gorgeous staff, especially Camille and Andrei! Breakfast was good. Comfortable room. Free coffee in the lobby! Nice café and working area in the lobby. Possibility to leave luggage before and after check-in and checkout. Not much. Room maybe a bit dark, but the lobby was so nice, I only went to the room for sleeping anyway. The lobby had free coffee (great! ), but they could've sold sandwiches and snacks too, so that you wouldn't have to leave that cosy place at all.
12/03/2018
Rated 3.6 out of 5 :
Liked: The breakfast - pretty epic given its inclusion in the price. Bed was comfortable. Had everything you needed - hairdryer, ironing board, television, water glasses. A bottle of water would have been a nice touch. Bathroom was not as clean as it should have been. The water pressure was pretty terrible too.
12/03/2018
Rated 4.8 out of 5 :
Liked: The bed was extremely comfortable. The breakfast in the morning was more than acceptable and they also provide unlimited free tea and coffee 24 hours a day Lots of electric sockets which is great - such a nice and warm welcome- free teas and coffee all day -and Great Wi-Fi
Disliked: Guest did not comment for this item.
11/03/2018
Rated 4.0 out of 5 :
Liked: Good value for money and comfortable room. Paper thin walls and very noisy people next door.
10/03/2018
Rated 4.8 out of 5 :
Liked: Good room, great breakfast Town centre clock chimes on the quarter hour in the morning, not too bad depending on what time you need to be up!
09/03/2018
Rated 4.2 out of 5 :
Liked: All good
Disliked: Guest did not comment for this item.
08/03/2018
Rated 4.0 out of 5 :
Liked: I had a good night sleep as it was very quiet in the room. The bed was comfortable. I would've have liked tea and coffee facilities in the room. It was available from the reception area. But as my room was on the 10th floor it was not manageable
08/03/2018
Rated 4.4 out of 5 :
Liked: guest did not comment for this item. The room was a bit cold.
08/03/2018
Rated 4.6 out of 5 :
Liked: The staff was more helpful then to expect.
Disliked: Guest did not comment for this item.
07/03/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item. Was fined £100 for parking even though we paid for it
07/03/2018
Rated 4.8 out of 5 :
Liked: The staff was very polite and well prepared, one of the guys spoke our language :) the bed was very nice good location Te wall insulation it is not so good and you here what happens around your room
07/03/2018
Rated 4.2 out of 5 :
Liked: Made to feel welcome. Nothing was ever to much for the staff to help. No tea making facilities in the room. No seating enough for two in the room, apart formatting on the bed.
06/03/2018
Rated 4.4 out of 5 :
Liked: Location near the station is good. Bed was comfortable. Breakfast included in the price was a bonus I couldn't find the entrance when arriving by foot from the station late at night. I had to phone up. The glass shelf over the bathroom sink was missing so nowhere to put your things.
05/03/2018
Rated 4.6 out of 5 :
Liked: Location in centre next to Mall. Very clean and comfortable bed. The bathroom was small
04/03/2018
Rated 4.4 out of 5 :
Liked: I stayed in the hotel for 5 days with my little sister. The hotel is not far from the airport, the owner and staff were friendly. Clean room, beautiful room, comfort bed, good breakfast and nearby the mall (shopping centre). Everything is nearby. Thank you Thistle Express Hotel. We will definitely come back again. The shower button, no toilet brush and hot water.
04/03/2018
Rated 4.4 out of 5 :
Liked: Very comfortable for a budget hotel, great location in the heart of Luton, and the included breakfast was fairly decent. It's not clear how to drive here, and the pin on Google maps doesn't help. Our Uber driver dropped us off on the road below hotel entrance which is a few minutes walk from the hotel reception.
03/03/2018
Rated 4.4 out of 5 :
Liked: Value for money Quite used
03/03/2018
Rated 4.0 out of 5 :
Liked: Clean and modern facilities, The window on the colidor next to room was very noisy due to high winds and kept us awake all night
01/03/2018
Rated 4.8 out of 5 :
Liked: Value for money Almost spotless room Good breakfast included Very difficult to find when following the sat nav, drove in circles for 20 minutes before spotting the hotel - and passed it at least thrice while circling.
28/02/2018
Rated 3.6 out of 5 :
Liked: Nice that breakfast was included and starts as early as 6 o'clock. Staff quick and efficient. Extra bed was set up in no time. The sink was dirty, something must of stuck to go down the drain. Bathroom shelf was broken.
27/02/2018
Rated 3.8 out of 5 :
Liked: Staff is great. Very often only seconds of hot water running. Couldn't take a bath just very quick shower
26/02/2018
Rated 4.4 out of 5 :
Liked: Good variety available for breakfast. Additional pillows in the bedroom.
25/02/2018
Rated 4.6 out of 5 :
Liked: perfect location;nice, clean room;friendly staff Difficult to find; pillow was not comfortable
25/02/2018
Rated 4.8 out of 5 :
Liked: Good location for great price, with easy parking. The breakfast is superb and the staff is helpful.
Disliked: Guest did not comment for this item.
24/02/2018
Rated 4.6 out of 5 :
Liked: Good sized rooms, value for money and ok breakfast It was so difficult to find
23/02/2018
Rated 3.6 out of 5 :
Liked: Location and nice breakfast Stains on carpet
22/02/2018
Rated 4.6 out of 5 :
Liked: Worth considering the Thistle as an airport hotel for Luton - it's a bit further away than some, but it's right by the bus station, and they kindly did me a free early breakfast before the official time.
Disliked: Guest did not comment for this item.
20/02/2018
Rated 4.6 out of 5 :
Liked: Bed was comfortable. Could take a mug of hot water to room. Breakfast was nice too. Staff helpful and friendly, as my fiancé had to be let out the nearest entrance to the disabled car park, the evening he visited me there. Could have had a more bulker pillow, and a wider duvet as it kept coming off me, on the single bed. Kettle in room with mugs, spoons, tea & coffee etc, for people who prefer to relax in the room without having to go down for tea or coffee.
20/02/2018
Rated 4.8 out of 5 :
Liked: Service was good. Front of house staff really helpful Na
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