Mercure London Paddington Hotel
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Customer Reviews For The Mercure London Paddington Hotel


Address: 144 Praed Street, London, England, UK, W2 1HU
This hotel has averaged a score of 3.6 out of 5 by 3495 past guests
>>>Booking.com (average customer rating 3.8 out of 5 from 1560 reviews)
>>>Tripadvisor (ranked 519 of 1134 for Hotels in London and rated 3.5 out of 5 from 1940 reviews)

16/09/2019
Rated 3.4 out of 5 :
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16/09/2019
Rated 4.2 out of 5 :
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15/09/2019
Rated 4.2 out of 5 :
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15/09/2019
Rated 3.1 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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04/09/2019
Rated 3.4 out of 5 :
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02/09/2019
Rated 3.1 out of 5 :
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30/08/2019
Rated 3.6 out of 5 :
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30/08/2019
Rated 4.4 out of 5 :
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29/08/2019
Rated 4.4 out of 5 :
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29/08/2019
Rated 3.8 out of 5 :
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27/08/2019
Rated 4.2 out of 5 :
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25/08/2019
Rated 4.2 out of 5 :
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22/08/2019
Rated 4.2 out of 5 :
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21/08/2019
Rated 3.6 out of 5 :
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20/08/2019
Rated 4.4 out of 5 :
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18/08/2019
Rated 3.6 out of 5 :
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17/08/2019
Rated 3.8 out of 5 :
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16/08/2019
Rated 3.6 out of 5 :
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12/08/2019
Rated 3.5 out of 5 :
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11/08/2019
Rated 3.1 out of 5 :
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11/08/2019
Rated 4 out of 5 :
Dear LynnF1342, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager \n\n.
10/08/2019
Rated 3.6 out of 5 :
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10/08/2019
Rated 3.8 out of 5 :
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06/08/2019
Rated 4.0 out of 5 :
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06/08/2019
Rated 4 out of 5 :
Dear Mr Ofletrav, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \nRupal\nOperations Manager\n\n.
06/08/2019
Rated 4 out of 5 :
Dear Mr Asallehuddin, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager\n.
05/08/2019
Rated 4.2 out of 5 :
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05/08/2019
Rated 3.1 out of 5 :
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04/08/2019
Rated 4.2 out of 5 :
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03/08/2019
Rated 4 out of 5 :
Dear Gaz2968, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager\n\n.
02/08/2019
Rated 4 out of 5 :
Dear mezo1989, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager\n\n.
02/08/2019
Rated 4 out of 5 :
Dear Talnaddaf, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager\n\n.
02/08/2019
Rated 4 out of 5 :
Dear KerriA, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \nRupal\nOperations Manager.
01/08/2019
Rated 3.1 out of 5 :
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01/08/2019
Rated 4 out of 5 :
Dear mdjwales2019, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nI'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. \n\nFor future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. \n\nIf you would have informed us about the air condition was too loud whilst your stay our maintenance team would have fixed it.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \nRupal\nOperations Manager\n.
01/08/2019
Rated 4 out of 5 :
Dear SafiaAlmarri, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager.
31/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
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29/07/2019
Rated 3.6 out of 5 :
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29/07/2019
Rated 3.8 out of 5 :
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27/07/2019
Rated 4.2 out of 5 :
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25/07/2019
Rated 4 out of 5 :
Dear Q1081uhjohne, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nWe have mentioned the room sizes on our website for the guest to take an informed decision before they make the booking About the cleanliness of the room usually our housekeeping department takes utmost care and ensures that the rooms are spotless but looks like on this occasion they failed. The head housekeeper will certainly do a refresher training with the entire team. \n\nAs you have mentioned that the air condition was noisy, had you mentioned this whilst your stay to our reception team they would have passed on this to our maintenance team and they would have checked and resolved it for you. \n\nThe advert for the breakfast on the garfunkels window offering ''Breakfast for Two' for \u00A310.00 that you read is only for classic breakfast. Classic breakfast includes only some basic items like grilled tomatoes, mushroom, fried eggs, grilled potatoes. It doesn't include any of the items from continental breakfast items like varieties of breads, croissants, fruits, juices, yoghurt, selection of cheese and ham, hot beverages and plated hot breakfast which is all included in \u00A310.00 per person in the voucher we give to our guest.\n\nThe small milk sachet in the bedroom that got stale. We have informed to our supplier about the milk sachet gone stale.\n\nApologies for any inconvenience caused.\n\nThank you once again for your feedback.\n\nRegards\nRupal Khanderia\nOperations Manager\n.
24/07/2019
Rated 3.6 out of 5 :
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22/07/2019
Rated 3.6 out of 5 :
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22/07/2019
Rated 4 out of 5 :
Dear Nikki D, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nI'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. \n\nApologies for the noisy air-condition, we will get it checked by our maintenance team.\n\nFor future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. \n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \nRupal\nOperations Manager.
21/07/2019
Rated 4 out of 5 :
Dear Bindermichi, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \nRupal\nOperations Manager.
21/07/2019
Rated 4 out of 5 :
Dear djbouhuis, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \nRupal\nOperations Manager.
21/07/2019
Rated 4 out of 5 :
Dear mlwl15, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. \n\nI'm glad that the location of the hotel was of convenience to you. \n\nI'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. \n\nFor future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. \n\nThank you again for sharing your experience, and we hope your next visit will be a pleasant one. \n\n Sincerely, \n Rupal\n Operations Manager\n.
19/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
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19/07/2019
Rated 4 out of 5 :
Dear Mr Tamer_Kandil, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager\n\n.
17/07/2019
Rated 4 out of 5 :
Dear CardiffFoodBoy, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. \nI'm glad that the location of the hotel was of convenience to you. \n\nApologies that you were asked to be moved to one of our sister hotel, the deposit asked was something regular that we ask from all our guest as a security of the room be it Mercure Paddington or our sister hotel Mercure Hyde Park.\n\nThe staff member in question will be spoken to for her rudeness whilst checking you in. Usually all our staff delivers great customer service but looks like failed on this occasion to do so.\n\nI'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. \n\nThank you again for sharing your experience and apologies once again for any inconvenience caused.\n \nSincerely, \n Rupal\n Operations Manager\n.
14/07/2019
Rated 4 out of 5 :
Dear Redpcgirl, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal Khanderia\nOperations Manager\n.
10/07/2019
Rated 4 out of 5 :
Dear Mobile800560, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nI'm disappointed to know that the room you had reserved you found it to be small. We do have large rooms available in the hotel so for future whenever you wish to make the booking please contact our reservations and they will be happy to assist you to book a room as per your requirement.\n\nApologies for the disturbance from the construction site but the work is going on from last 1 year and may continue for next 2 years. It's practically impossible for us to contact each and every guest before their arrival to inform them about the construction site and also sometimes the works is going on in full fledge and at times it's paused.\n\nApologies once again for any inconvenience caused.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager\n.
09/07/2019
Rated 4 out of 5 :
Dear ShopperCheltenham, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \nRupal\nOperations Manager\n\n.
08/07/2019
Rated 4 out of 5 :
Dear Georgiascanlon, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \nRupal\nOperations Manager\n.
06/07/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
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04/07/2019
Rated 3.8 out of 5 :
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04/07/2019
Rated 4.0 out of 5 :
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02/07/2019
Rated 3.1 out of 5 :
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30/06/2019
Rated 3.4 out of 5 :
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25/06/2019
Rated 4.0 out of 5 :
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25/06/2019
Rated 3.6 out of 5 :
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24/06/2019
Rated 4.4 out of 5 :
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23/06/2019
Rated 4.0 out of 5 :
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23/06/2019
Rated 3.8 out of 5 :
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22/06/2019
Rated 4.4 out of 5 :
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18/06/2019
Rated 3.6 out of 5 :
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17/06/2019
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16/06/2019
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14/06/2019
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12/06/2019
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10/06/2019
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09/06/2019
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08/06/2019
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07/06/2019
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04/06/2019
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04/06/2019
Rated 5 out of 5 :
Dear Linda H, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
02/06/2019
Rated 5 out of 5 :
Dear Go27627097148, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
31/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
31/05/2019
Rated 5 out of 5 :
Dear 666x666, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
31/05/2019
Rated 5 out of 5 :
Dear Trevor476, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
30/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/05/2019
Rated 5 out of 5 :
Dear stubbornbkkgirl, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
29/05/2019
Rated 5 out of 5 :
Dear Lowr1, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nI would like to just explain that the pre-authorization blocked on your credit card was for the extras as a security deposit as we normally take from all our guest. The pre-authorized amount does get reversed in few working days if there are no extras to be charged on your account like breakfast, dinner, bar drinks etc.\n\nWe appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \n\nRupal\nOperations Manager\n.
29/05/2019
Rated 5 out of 5 :
Dear Darpanmadan, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
26/05/2019
Liked: guest did not comment for this item.
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25/05/2019
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22/05/2019
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20/05/2019
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19/05/2019
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18/05/2019
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17/05/2019
Rated 3 out of 5 :
Dear Ian100964, \n\nThank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\n\nAt Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\n\nWe appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.\n\nSincerely, \n\nRupal\nOperations Manager\n.
16/05/2019
Rated 3 out of 5 :
Dear Linda F, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
15/05/2019
Rated 3 out of 5 :
Dear P B, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
15/05/2019
Rated 3 out of 5 :
Dear 375shaunaj, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback about our team members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nI'm disappointed to know that you were allocated a double compact room whereas you're saying that you had reserved a double standard room. Please could you email me your full name and I will double check your booking. If we were incorrect at any point and has given you a wrong room type than I will certainly get back to you with relevant explanation.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager\n.
15/05/2019
Rated 3 out of 5 :
Dear Dazzarb, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager.
14/05/2019
Rated 3 out of 5 :
Dear Mr Simon P, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager\n.
13/05/2019
Rated 3 out of 5 :
Dear Shamsir Z, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager\n.
13/05/2019
Rated 3 out of 5 :
My mother & I stayed in a hotel for 3 nights. The hotel itself is more like 3 stars. The restaurant where they served breakfast is 1 star.\n\nAdvantages & disadvantages:\n+ Location is just great (close to the Paddington station & underground ), many places to eat around, Tesco nearby, not far away from Hyde Park\n\n- I booked a room with two single beds. Those two beds where put together & formed one twin bed. The room with two single beds cost more than one twin bed but practically it is the same. If you travel with a friend & book a room with two single beds, practically you will sleep in the same bed for bigger price. \n\n- Very poor soundproof. I was woken up early in the morning each day because I could hear someone\u2019s taking shower. The sound of running water was so clear as if that someone was taking a shower next to me. Of course I could hear the conversations through the wall as well. \n\n- The biggest disadvantage is restaurant. I booked a room with breakfast included, but I did not realize the breakfast will be served in the nearby restaurant instead of in the hotel. In that restaurant there are regular restaurant guests & you need to wait for a waiter & place an order. Due to the crowds (or any other reasons), I was waiting for waiter to come to my table for around 20+ minutes for the first two days. When I got tired waiting, I approached the bar asking if I can place an order there & I was asked to return back to my table, because the waiter should come to me. Then I explained that I was waiting for 20 minutes & the waiter did not come to me during that time. After the complaint, waiter arrived within few minutes having dissatisfied face expression like \u201Cuh, what a hard customer\u2019. Personally for me it was embarrassing to go that bar & ask for food for which I paid & receive that \u2018pleasant\u2019 look. Like I am begging to give it for free. On the third day, a waitress approached me immediately as son as I entered, what surprised me. She took a voucher, asked me if I want tee or coffee, served me a cup of tee I ordered & she never came to my table again. I did not want to go to that bar & argue again asking for food, so I just left hungry while I paid for food when booking a hotel. I bought room with breakfast, because I thought that is will be convenient to have the breakfast in the hotel & not look around for a place where I could eat in the morning as I do not know the area. But turned out that in fact there are numerous places nearby, with really variety of choices what you can order (in restaurant for the first 2 days I could order only porridge or eggs), for the same price or even cheaper & with nice customer service. \n\nFor the hotel manager, I would suggest not to have that restaurant services at all than having very poor service, as this restaurant really undermines the opinion on the stay. And not only mine, as I see that many people complain about the restaurant here as well (I did not read opinion before going to hotel). P. S. No need to reply that you are sorry to hear my story. :-)
12/05/2019
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11/05/2019
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11/05/2019
Rated 3 out of 5 :
Dear D_Willy_S, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager\n\n.
11/05/2019
Rated 3 out of 5 :
Dear Canlstay, \n\nWe very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. \n\nIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n\nThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.\n\nSincerely, \n\nRupal\nOperations Manager\n\n.
09/05/2019
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