Millennium Bailey's Hotel - Kensington
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Customer Reviews For The Millennium Baileys Hotel


Address: 140 Gloucester Road, South Kensington, London, England, UK, SW7 4QH
This hotel has averaged a score of 4.4 out of 5 by 4022 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 2673 reviews)
>>>Tripadvisor (ranked 390 of 1134 for Hotels in London and rated 4.5 out of 5 from 1375 reviews)

16/09/2019
Rated 4.2 out of 5 :
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15/09/2019
Rated 3.8 out of 5 :
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14/09/2019
Rated 4.8 out of 5 :
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13/09/2019
Rated 4.0 out of 5 :
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11/09/2019
Rated 3.5 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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10/09/2019
Rated 4.8 out of 5 :
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10/09/2019
Rated 4.4 out of 5 :
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08/09/2019
Rated 4.2 out of 5 :
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07/09/2019
Rated 4.8 out of 5 :
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03/09/2019
Rated 4.2 out of 5 :
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01/09/2019
Rated 4.4 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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30/08/2019
Rated 3.6 out of 5 :
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28/08/2019
Rated 4.2 out of 5 :
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24/08/2019
Rated 4.8 out of 5 :
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24/08/2019
Rated 2 out of 5 :
This is a Long review, but I highly encourage anyone considering staying at the Bailey\u2019s to read it and choose to stay elsewhere.\n\nOver the last seven years, my husband and I have stayed at the Baileys nine times. We used to consider the Baileys \u201Cour home away from home\u201D in London, but unfortunately, we will no Longer use the Baileys as our London base and will find another hotel in the neighbourhood. The Baileys is a beautiful hotel and we will indeed miss the gorgeous staircase and thoughtful decorative details. However, we will not miss the surly and dismissive staff, especially with the General Manager Kim Tian. One of my consistent complaints (which I have shared repeatedly with the hotel management) is that as repeat guests and members of the Millennium Club, we are never greeted at check in with a simple \u201Cwelcome back\u201D. Shouldn\u2019t repeat guests be flagged in the system and thanked for their return?\n\nThe Bailey\u2019s started to go downhill during a stay in December 2017 when the breakfast was not\u2019t ready at the opening time of 6:30 am. We are early risers and like to get up and out of the hotel for a full day of sightseeing. If the stated time for breakfast is 6:30 am, then the hotel should have everything open and ready for guests.\n\nThen in July 2018, the Bailey\u2019s practiced a bait and switch on me. I booked a classic double room and specifically requested my favourite double room. When I arrived at the hotel and checked in, I was given a single room, not the room I booked and paid for. I was informed that since I was travelling as a single person, I was appointed a much smaller single room instead of the double room I had booked and already paid for. When I protested about the bait and switch, I was informed there were no double room available and the price difference would be adjusted on my bill. The price adjustment never happened.\n\nDespite the bait and switch (which other reviewers have complained about), my husband and I decided to return to the Bailey\u2019s in late January/early February 2019 for five nights. Once again, we were not given a \u201Cwelcome back\u201D greeting, nor were we offered any assistance with our luggage. However, even worse was the abysmal breakfast experience during every day of our stay. The breakfast buffet was supposed to be open and ready at 6:30 am. It was not. Furthermore, we were greeted by a staff member who was not\u2019t even wearing a uniform, but instead was in jeans and t-shirt and who was coughing all over the place. The breakfast tables had not been set with silverware, glasses, and only half the food was out on the buffet. One guest repeatedly kept asking for milk for cereal and after 15 minutes, it finally arrived. Meanwhile, the staff was standing around gossiping about other co-workers instead of clearing dirty breakfast plates and bringing the missing buffet items out. In addition, the toaster was broken for four days. We had such a horrible breakfast experience during our stay that I sent an email to management about the unprofessional staff demeanor and tardiness of the breakfast items. I received a very apologetic email promising to address the concerns with the rude and unprofessional staff. Will also note during this stay, the fire alarm repeatedly went off during the early morning hours making a good night\u2019s sleep impossible.\n\nso, my when my husband was in London earlier this month, he was hopeful the Baileys had sorted the complete lack of customer service and decided to book another stay for himself. I was travelling north on that day and wouldn\u2019t be staying with him, but was with my husband when he checked in on August 4, 2019. Once again, neither of the doormen offered to assist with the luggage up the flight of stairs from the street to the hotel, nor we were welcomed back to the hotel, even though this marked the ninth time we had booked at the hotel. The front desk staff did not offer any assistance with the luggage. When my husband checked out the next morning, he had an early flight to catch and the Tube was not\u2019t running that time of the morning. so he asked the front desk to call him a taxi, and he specifically requested a licensed taxi. Instead, the front desk called a car, not a taxi. My husband again, said he didn\u2019t want a car, he wanted a licensed taxi. The front desk staff then decided to argue with my husband about how they are the same thing (which they are not) and he should just get into the car. At this point, my husband left the hotel and hailed himself a licensed taxi from the street. Why wouldn\u2019t the Baileys staff honour a simple request from a guest and argue with the guest? \n\nWhen I raised these issues with the management, the General Manager Kim Tian responded by essentially saying my husband and I were lying about our experiences claiming that after a \u201Cthorough investigation\u201D her staff claimed they had indeed assisted with our luggage and helped hailed a taxi for my husband upon his departure. This is categorically false. I was present when my husband checked in and the front desk did not assist (or even offer) assistance with the luggage. In a response to me, Ms. Tian claimed the night staff assisted my husband in hailing a taxi from the street and even opened the door to the taxi for my husband. Again, completely false. The night staff did no such thing and in fact, argued with my husband about the taxi. And even if there were no available taxis at the stand, are guests supposed to believe that the Bailey\u2019s cannot pick up the phone and simply call a taxi per the request of a guest?\n\nThe take always of this exchange is that according to the Bailey\u2019s management the guest is always wrong. I can attest as someone who has now had three horrible experiences with the Bailey\u2019s that their customer service is atrocious. Even when a guest raises a valid issue with management, the guest is told they are lying by the General Manager. \n\nThe Baileys has a serious problem with customer service, and we are tired of spending our money at a hotel where we are treated poorly and informed by the General Manager that she only believes her staff\u2019s version of the story. With all the hotels in the south Kensington neighbourhood, we will not be spoiled for choice and highly encourage others to find more customer focused hotel options in London.
23/08/2019
Rated 2 out of 5 :
Dear yaqoobs75, \n\nThank you very much for sharing your feedback following your stay at the Baileys Hotel London. \n\nIt was a pleasure to have you with us and I am delighted you left with fond memories of your stay. \n\nWe hope to have the opportunity to welcoming you back again very son. \n\nKind Regards, \n\nKim Tian \nGeneral Manager\n.
22/08/2019
Rated 4.8 out of 5 :
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21/08/2019
Rated 3.8 out of 5 :
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20/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 3.6 out of 5 :
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17/08/2019
Rated 3.6 out of 5 :
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15/08/2019
Rated 3.8 out of 5 :
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12/08/2019
Rated 5 out of 5 :
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11/08/2019
Rated 4.2 out of 5 :
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10/08/2019
Rated 4.8 out of 5 :
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10/08/2019
Rated 4 out of 5 :
Dear Tootser12, \n\nThank you for your feedback following your stay at the Baileys Hotel London. \n\nI am delighted to read that you enjoyed your stay with us and also found the location to your convenience. \n\nI appreciate you bringing to my attention the service during breakfast not being to your expectation, which I will certainly be following up on.\n\nOnce again thank you for choosing The Baileys Hotel London and we look forward to welcoming you back. \n\nBest regards, \nKim Tian\nGeneral Manager.
09/08/2019
Rated 4.0 out of 5 :
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09/08/2019
Rated 4 out of 5 :
Dear J K, \n\nThank you for taking your time to review The Baileys Hotel London following your stay. \n\nWe appreciate you bringing to our attention the shortfall you encountered during the warmer time of the year. I wanted to assure you that all our air conditioners in the rooms were working to optimal temperatures. \n\nWe do have requests from our guests who would like the room to be cooler than the average optimal temperature and on those occasions we do provide high specification cooling fans like the the ones in your room so the comfort in your room remains to your satisfaction. \n\nOur managers on duty would have welcomed the opportunity of discussing your stay experience in detail upon check out or during your stay. \n\nI would therefore welcome the opportunity for you to contact myself directly to discuss your recent stay.\n\nI look forward to hearing from you son. \n\nBest regards, \n\nKim Tian\nGeneral Manager\n\n.
08/08/2019
Rated 5 out of 5 :
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07/08/2019
Rated 4.8 out of 5 :
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06/08/2019
Rated 3.6 out of 5 :
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06/08/2019
Rated 4 out of 5 :
Dear Robbiess, \n\nThank you for your recent stay at the Bailey's Hotel London and I would also like to thank you for taking the time to write a fabulous 5 stars review. \n\nIt is such a pleasure to receive nice and warm feedbacks and I am delighted to read that you found the hotel location to your convenience. \n\nI hope we have the opportunity to look after you again.\n\nKind regards, \nKim Tian, \nGeneral Manager.
04/08/2019
Rated 5 out of 5 :
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02/08/2019
Rated 4.0 out of 5 :
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02/08/2019
Rated 3.8 out of 5 :
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01/08/2019
Rated 4.6 out of 5 :
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01/08/2019
Rated 4 out of 5 :
Dear Nygarmento, \n\nThank you for your feedback following your stay at the Baileys Hotel London.\n\nI am happy to read that you enjoyed most aspect of your stay and met your expectations. I have noted your comments regarding our front office team which I will be certainly following up on. \n\nIt was a pleasure to have you and your family as our guests and we all look forward to welcoming you back in the near future. \n\nBest regards, \nKim Tian\nGeneral Manager\n.
30/07/2019
Rated 4.8 out of 5 :
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29/07/2019
Rated 4.6 out of 5 :
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28/07/2019
Rated 3.6 out of 5 :
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26/07/2019
Rated 4 out of 5 :
Dear HollyP1055, \n\nThank you for your feedback following your recent stay with us at the Bailey's Hotel London. I was happy to read that you enjoyed the great location of the hotel and the service. \n\nPlease accept my sincere apologies for the issues you encountered during the heatwave in London recently which may have caused discomfort to your stay which I will review and address this accordingly. \n\n I do hope to have the opportunity to welcome you again in the near future. \n\nKind regards, \nKim Tian\nGeneral Manager\n\n.
24/07/2019
Rated 4 out of 5 :
Dear regchan-United Kingdom, \n\nThank you for your constructive feedback. I sincerely apologise for your recent experience. We pride ourselves on our genuine warmth and friendly service, and we are sorry to hear that we fell short during your stay.\n\nPlease accept our sincere apologies for the inconvenience encountered due to the extreme hot weather a few days ago which may have caused discomfort to your stay. \n\nOnce again, thank you for your valued feedback, and it is our hope to have the opportunity to welcome you again which I am confident will be a more enjoyable experience all around.\n\nBest regards, \nKim Tian\nGeneral Manager.
23/07/2019
Rated 4 out of 5 :
Dear Franceselaine-94, \n\nThank you for your constructive feedback. I sincerely apologise for your recent experience. We pride ourselves on our genuine warmth and friendly service, and we are sorry to hear that we fell short during your stay.\n\nYour feed back is of great importance to us, I have well noted your remarks. I will be following up with the relevant managers involved in making sure the matter is followed up to avoid reoccurrence.\n\nI would welcome the opportunity to further discuss your experience and how we may reaffirm your faith in our hotel. \n\nI look forward to speaking with you. \n\nBest regards, \nKim Tian \nGeneral Manager.
21/07/2019
Rated 4 out of 5 :
Dear Inspire795140, \n\nThank you for the fantastic review! I am delighted you enjoyed the hotel so much and in particular the rooms and the location. Thank you also for especially highlighting the helpfulness from the team - this is what the Baileys Hotel London is all about. \n\nWe look forward to welcoming you son to The Baileys Hotel London. \n\nBest Regards, \nKim Tian \nGeneral Manager.
19/07/2019
Rated 4 out of 5 :
Dear Kimmo S, \n\nThank you for your review.\n\nI am happy to read you enjoyed your stay and found the location to your convenience. \n\nlondon is a very diverse City and where you have people from all over the World from different cultures and backgrounds. The hospitality sector is where we welcome guests from all over the World and having multilingual staff is always a welcome surprise for our guests. We have over 20 languages spoken in our Hotel to cater to all our guests needs and we also have an abundance of native English speakers at our hotel who would have been very happy to have a conversation with you during your stay. \n\nOnce again thank you for your feedback and we look forward to welcoming you back son. \n\nBest regards, \nKim Tian\nGeneral Manager.
17/07/2019
Rated 4 out of 5 :
Dear RudiBear00, \n\nThank you for your five star review and such positive comments - we really do appreciate guests taking the time to leave us feedback. \n\nI am happy to read you the location convenient and also delighted to read that you speak so positively about service my colleagues deliver.\n\nI look forward to welcoming you back to The Baileys Hotel London.\n\nKind regards, \nKim Tian \nGeneral Manager.
16/07/2019
Rated 4 out of 5 :
Dear simonkaka, \n\nThank you for your constructive feedback. I sincerely apologise for your recent experience. We pride ourselves on our genuine warmth and friendly service, and we are sorry to hear that we fell short during your stay. \n\nI would welcome the opportunity to further discuss your experience and how we may reaffirm your faith in our hotel.\n\nI look forward to speaking with you son. \n\nBest regards, \nKim Tian \nGeneral Manager.
16/07/2019
Rated 4 out of 5 :
Dear Fan515, \n\nThank you for taking the time to review your recent experience at the Baileys Hotel London. I am delighted to read that we had the opportunity of welcoming you. \n\nYour kind words for our staff is very much appreciated and I am sure the team will be thrilled to read your comments.\n\nWe Look forward to welcoming you back son for may more years to come. \n\nBest regards, \nKim Tian \nGeneral Manager.
14/07/2019
Rated 4 out of 5 :
Dear 2kidsandusinnh, \n\nThank you for taking the time to review your recent stay at the Bailey's Hotel London. \n\nYour feed back is of great importance to us, I have well noted your remarks.\n\nI will be following up with the relevant managers involved in making sure the matter is followed up to avoid \nreoccurrence. \n\nI hope to have an opportunity of welcoming you back son. \n\nBest regards, \nKim Tian \nHotel Manager\n\n.
09/07/2019
Rated 4 out of 5 :
Dear infoW7778xe, \n\nThank you for the fantastic review! I am delighted you enjoyed the hotel so much and in particular the rooms and the location. Thank you also for especially highlighting the helpfulness from the team - this is what the Baileys Hotel London is all about. \n\nWe look forward to welcoming you son to The Baileys Hotel London. \n\nBest Regards, \nKim Tian \nGeneral Manager\n\n.
08/07/2019
Rated 4 out of 5 :
Dear smh64817, \n\nThank you very much for taking the time to share your experience, it is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your time with us. \n\nI am excited to mention your glowing comment with the entire team and Ramona. She is a great asset to our hotel. \n\nWe very much look forward to having you with us again in the near future. \n\nYours sincerely, \nKim Tian \nGeneral Manager.
07/07/2019
Rated 4 out of 5 :
Dear Jamiednewyork, \n\nThank you for taking the time to review your recent stay at the Bailey's Hotel London. \n\nYour feed back is of great importance to us, I have well noted your remarks. I will be following up with the relevant managers involved in making sure the matter is followed up to avoid re occurrence.\n\nI would welcome the opportunity of discussing your stay further, therefore if I may request you to contact myself at the hotel directly. I hope the above experience doesn't deter you in returning back to The Baileys Hotel London. \n\nBest regards, \nKim Tian \nGeneral Manager\n\n.
06/07/2019
Rated 5 out of 5 :
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06/07/2019
Rated 4.0 out of 5 :
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06/07/2019
Rated 3.8 out of 5 :
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03/07/2019
Rated 4.6 out of 5 :
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03/07/2019
Rated 5 out of 5 :
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03/07/2019
Rated 4.0 out of 5 :
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02/07/2019
Rated 4.8 out of 5 :
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02/07/2019
Rated 3.8 out of 5 :
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01/07/2019
Rated 5 out of 5 :
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30/06/2019
Rated 3.6 out of 5 :
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30/06/2019
Rated 4.6 out of 5 :
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29/06/2019
Rated 4.8 out of 5 :
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27/06/2019
Rated 4.0 out of 5 :
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27/06/2019
Rated 4.6 out of 5 :
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24/06/2019
Rated 3.8 out of 5 :
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24/06/2019
Rated 4.8 out of 5 :
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24/06/2019
Rated 3.6 out of 5 :
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23/06/2019
Rated 3.8 out of 5 :
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23/06/2019
Rated 5 out of 5 :
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23/06/2019
Rated 4.6 out of 5 :
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22/06/2019
Rated 5 out of 5 :
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17/06/2019
Rated 3.6 out of 5 :
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14/06/2019
Rated 3.6 out of 5 :
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14/06/2019
Rated 4.8 out of 5 :
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13/06/2019
Rated 3.6 out of 5 :
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12/06/2019
Rated 3.6 out of 5 :
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11/06/2019
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10/06/2019
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09/06/2019
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08/06/2019
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03/06/2019
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02/06/2019
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31/05/2019
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30/05/2019
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29/05/2019
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28/05/2019
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27/05/2019
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26/05/2019
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25/05/2019
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21/05/2019
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20/05/2019
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19/05/2019
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Milesfaster.co.uk customer reviews ↓
Rating out of 10: 10
Date stayed: April 2006
review: I have just returned from a 2 night stay at the Milennium Baileys Hotel - what a delight it was! The hotel location could not have been better-the Tube was right opposite the Hotel entrance (no noise!) and gave direct links to every attraction. I was travelling alone with one child..we felt safe at all times in the hotel and the area and the short distance to and from the tube was a great bonus.The staff were very friendly and helpful.The room was lovely.We did not opt for inclusive breakfastnext time I would as breakfast was expensive to buy.I have already decided that I would never stay anywhere else in London-why try somewhere else when we have already found,what to us was perfection!Look for a deal and you will not be disappointed!
Rating out of 10: 9
Date stayed: February 2005
review: i booked a room for me and my boyfriend. it was his 22nd birthday gift from me. I searched and searched for somewhere which was clean, cheap yet still had the sophistication and elagence I had hoped for. when we got there we were struck by the hotels beauty it was so close to the tube station which was handy when we came back from a Long late night out or a big shopping session, and as we walked in we were greeted by the huge grand staircase. the rooms were clean spacious and very nicely decorated I cannot stress more how much of a lovely time we had and it was all down to the hotel and the location thank you very much. enjoy.

Rating out of 10: 10
Date stayed: August 2004
review: We stayed at this hotel for 4 nights during August and it was fantastic. The weather was very hot so the air conditioned room room was brilliant. You couldn't ask for a better location being right next to the tube station. some sites say that the hotel has a dvd player in the room, I will inform you that this is incorrect information, although if it did you just wouldn't use it as you will be out and about all the time. Overall a fantastic hotel in a superb location. couldn't ask for more.

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