Millennium Hotel Mayfair
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Customer Reviews For The Millennium Mayfair Hotel


Address: 44 Grosvenor Square, Mayfair, London, England, UK, W1K 2HP
This hotel has averaged a score of 4 out of 5 by 2173 past guests
>>>Booking.com (average customer rating n/a out of 5 from n/a reviews)
>>>Tripadvisor (ranked 530 of 1086 for Hotels in London and rated 4 out of 5 from 2173 reviews)

07/10/2018
Rated 4 out of 5 :
The hotel is basically situated in the centre of the city, and if you like walking - you will be able to reach many famous sights within 20 minutes walk. Oxford street with lots of shops is 5 minutes walk away, as well as the...
27/08/2018
Rated 4 out of 5 :
Location is really good for mayfair and oxford street as its in the middle. Breakfast is huge and well done. They have a decent sized gym. Room sizes depend greatly on which room you book. normal rooms are on the smaller side, normal for London...
27/08/2018
Rated 5 out of 5 :
Well located hotel. You can take the tube to go around London. To wake up in the morning and go to Hyde Park to do more miles on your running shoes. Go to Oxford street and wondering all the way to Marble Arch. Its rooms...
27/06/2018
Rated 3 out of 5 :
Visited with my daughter for a belated Mothers Day treat. The room was pleasant and the staff attentive. The glass of champagne and alcohol free cocktail were lovely but unfortunately the tea was very weak (despite a timer being brought to our table to ensure...
25/05/2018
Rated 5 out of 5 :
This is my 4th visit to this hotel this year. The hotel is very easily accessed by Gloucester Rd tube stn only 100m or less from the main hotel entrance. Always a pleasant and welcoming reception. Staff are happy to help and ensure a pleasant...
25/05/2018
Rated 2 out of 5 :
The hotel has a great location but until the renovation is not finish I would not consider it since the rooms in operation are really deteriorated!!! We experienced problems with the air conditioning that didn't work at all and with the Internet, the television,.......some of the...
20/05/2018
Rated 4.6 out of 5 :
Liked: Location is amazing
Disliked: Aircondition is not that good
18/05/2018
Rated 3 out of 5 :
I chose to revisit this hotel after many years, the location is superb. Easy access to all the many sources of transportation and a lovely neighbourhood. The personnel at the desk were always helpful and very polite. My room was lovely, however, even with the...
28/04/2018
Rated 1.9 out of 5 :
Liked: Only hotel location
Disliked: 1- AC didn't work. They didn't fix it. 2- hotel is under construction at this time. Very loud noise everywhere starting from 9AM. Not for one single day I enjoyed my sleep. 3- the hotel didn't inform us before check in about the ac and loud noise, which is a very bad act by the hotel.
13/05/2018
Rated 3 out of 5 :
I took my mum and two friends for afternoon tea. I have been there before approximately two years ago and enjoyed the venue but on this occasion I was very disappointed with the sandwiches and cakes. We all choose English tea which was weak. The...
10/05/2018
Rated 1 out of 5 :
We stayed 4 nights in early May, we booked 2 rooms, both were located in the 1st floor one viewing some air ducts and the other totally blocked by scaffolding. The day we arrived there was a heat wave in London and the temperature reached...
08/05/2018
Rated 2 out of 5 :
The hotel is in a bad state. We had 2 stays there in the last couple of weeks, and tried various rooms, which had problems with the heating/air conditioning, drainage not working the showers, internet not working properly, etc. These issues were common across the...
29/04/2018
Rated 5 out of 5 :
We were treated to a sumptuous afternoon tea and comfortable surroundings. Delicious sandwiches, cakes and scones with home made preserve. A wide choice of tea or coffee if preferred. The gluten free tea was tasty, the scones light and the sandwiches tasty. It did not...
25/04/2018
Rated 4.6 out of 5 :
Liked: Really comfortable beds Room available very quickly
Disliked: Guest did not comment for this item.
16/04/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
06/04/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/04/2018
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/03/2018
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/03/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/03/2018
Rated 4.0 out of 5 :
Liked: guest did not comment for this item. Had 2 rooms - the non-club room was a little dark and tight
15/03/2018
Rated 3.6 out of 5 :
Liked: Great Location.
Disliked: Guest did not comment for this item.
28/02/2018
Rated 3.4 out of 5 :
Liked: Good spacious rooms and good breakfast The rooms were so cold and the duvet so thin! No extra blankets provided, so I had to wear a dressing gown, lie another dressing gown over me and fold back the duvet to double it up! The communal areas were also freezing!
26/02/2018
Rated 3.6 out of 5 :
Liked: Very accommodating staff, super friendly. Hotel in a fantastic location but in need of serious investment. Rooms, bathrooms, bar all in the need of revamping.
24/02/2018
Rated 3.6 out of 5 :
Liked: Excellent Location Good Club Room size Housekeeping Over used furniture Club lounge
19/02/2018
Rated 4.6 out of 5 :
Liked: Fantastic breakfast, very comfortable bed.
Disliked: Guest did not comment for this item.
18/02/2018
Rated 4.6 out of 5 :
Liked: Location and staff are lovely The shower head I think may of been broken
15/02/2018
Rated 4.0 out of 5 :
Liked: Overall it was a good experience but the lobby and the bar were too cold and not comfortable Suggestion to upgrade the furniture in the lobby. Its dirty and tiered Concierge staff are excellent Others in restaurants and reception are average. Its nice to keep niceties
09/02/2018
Rated 4.4 out of 5 :
Liked: The location is great and the staff are good. We had problems with the room temperature, but the staff were very responsive to the problem.
07/02/2018
Rated 4.4 out of 5 :
Liked: Good location A bit tired.
05/02/2018
Rated 4.2 out of 5 :
Liked: Standard room was smallish. Upgraded to superior room and the difference esp in size and comfort of room and bed was enormous! Quiet spacious room, great bed and good size bathroom. Superb location. No coffee machine in room. No complimentary water in room. Wi-Fi was weak at times
29/01/2018
Rated 3 out of 5 :
When staying at this hotel I like to reserve a room on club floor because I enjoy the lounge provided on 5th floor. The very first time I stayed at Millennium I was given a beautiful room on the 5th floor, very classic and well...
28/01/2018
Rated 3.4 out of 5 :
Liked: Location and staff services Old facility
28/01/2018
Rated 2 out of 5 :
Stayed here for 2 nights on 31/12/17 and 1/1/18. Was expecting something special at this hotel but it was far from it. The location is the only thing good about it. Room is not big and is dated and drab. The heating in our room...
27/01/2018
Rated 3 out of 5 :
The hotel is located in a nice square and near Oxford street and Bond street. It is now under renovation, which was needed. The room and the bathroom were clean but worn out. The staff does their job but they are detached, indifferent. The Wi-Fi...
27/01/2018
Rated 5 out of 5 :
Had a lovely afternoon tea and excellent service and the staff couldn't do enough for you. will definitely tell my family and friends.layed.out beautiful &clean.would highly recommend this place if you are visiting London.
26/01/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item. Our stay was ok expect that at first the heater was not working in our room and the temperature outside was 2 degree Celsius. We moved to another room and while moving I lost my new and precious hat ( Karl lagerfield )
26/01/2018
Rated 3.4 out of 5 :
Liked: The size of the room The drilling in the adjacent room which started at 8.30am and continued despite a call to reception. Having paid in excess of £250 to stay for one night, it would have been nice to enjoy a relaxing lie in rather than having to get up and check out.
25/01/2018
Rated 5 out of 5 :
This hotel is in a fantastic location in Mayfair - two minutes walk from Scotts. It has a lovely feel to it - a very comfortable, traditional, slightly old fashioned and an almost homely feel. I loved it. All of the staff were really excellent...
24/01/2018
Rated 1 out of 5 :
Please be warned if you park in the Millennium Hotel NCP car park your car may be broken into. Mine was as was another person on the same night. NCP response - the car park is not monitored, has limited CCTV coverage and is not...
21/01/2018
Rated 3.8 out of 5 :
Liked: Location and cleanliness and great staff Construction noise
21/01/2018
Rated 3.6 out of 5 :
Liked: Location, staff, clean The room to old, toilet very small, internet not working in my room even if you pay,
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 8
Date stayed: March 2008
review: I had booked 8 rooms for business use. The rooms were clean and beds very comfortable. Only problem was the rooms were very small and bathroom was even smaller and the cost of food and drink was very high (chesse and ham sandwich was £17!!) Overall great service and if only staying a couple of night would stay again
Rating out of 10: 10
Date stayed: October 2006
review: This was my 4th stay (usually 3-5 nights) at this hotel in the last year. All things considered, I like the hotel just fine. Now, I can't comment on the restaurant dinner service since I always dine at some other local restaurant. The breakfast staff is fine, though, service varies by wait-person: some are fantastic, others are average. I do not interact much with the staff other than laundry pick up and the club lounge and all have provided adequate to above average service. My room has always been clean and, if your budget can afford it, ask for a larger room.  The "basic" room is too claustrophobic for me. The gym is adequate for the business traveller, though, they could use an additional treadmill. The location is ideal. Easy walk to the Bond St. tube. (And if you're shopper, this is definitely a place to stay.) Unlike the Ritz which can be stuffy and too controlled, the Millennium is relaxed and less uptight. But, it depends on what you're looking for.
Rating out of 10: 10
Date stayed: May 2006
review: I spent 10 wonderful days at this most excellent hotel. The room was well appointed and immaculate. The service was extraordinary. I can't say enough about it and would recommend it to anyone.
Rating out of 10: 10
Date stayed: April 2006
review: I spent a Long weekend at the Millennium and could not have been treated better.My room on the 5th floor was a delight,spotless,super bed,down duvet and pillows.One meal taken in the hotel was above average and the staff very pleasant and helpful.I will certainly return next time I visit London.
Rating out of 10: 10
Date stayed: October 2005
review: I spent a Long weekend at the Millennium and could not have been treated better.My room on the 5th floor was a delight,spotless,super bed,down duvet and pillows.One meal taken in the hotel was above average and the staff very pleasant and helpful.I will certainly return next time I visit London.
Rating out of 10: 2
Date stayed: May 2005
review: Our company had a conference at the Millennium Hotel with approximately 25 employees. We had dinner that the hotel in private dining room and were in the piano bar well into the morning. Our experience was exceptionally bad. To begin, our luggage was stored in our private dining room before we could check in. In the dining room several cameras and a pair of sunglasses were stolen. When we realised and complained the next day, the staff didn't seem to particularly care very much, acted annoyed at our complaint, and told us they'd be in touch sometime. Following, there was confusion with about six of the rooms where two sharing employees received one single twin bed. Our room, which was the third attempt at trying to give us a room with two single beds, had a terrible smell of urine in the bathroom. In addition, the walls needed painting, the room aired out and the carpet cleaned or replaced. During dinner, although the food was okay (although nothing to rave about), it took us approximately 45 minutes and 5 conversations with waiting staff to get an additional bottle of white wine. Finally, at about midnight somebody from the event going on next door threw up in one of the public bathrooms downstairs. I walked into the bathroom stall, stepped on the sick, slipping and fell into it (my knee is now black in blue). I had throw up all over me. After attempting to clean it off of me I left the bathroom and ran into one of my colleagues. She told me that about 40 minutes before she had seen the mess made in the bathroom and reported it to the front desk. When we went together to make a complaint, the man said he had been "very busy" and thus could not attend to the matter. The manager didn't seem to take much interest in the matter either. Overall, the stay in what is rated as a five star hotel was a complete letdown. If it was not for the positive attitude of the individuals in my company, the weekend would have been ruined. I would absolutely positively not recommend staying in this hotel especially if you are with a large group. Too many poor standards were experienced to make what happened to us to just be a fluke. I guess the ultimate test will be to see if they even respond to my letter of complaint.

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