Norfolk Plaza Hotel
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Customer Reviews For The Norfolk Plaza Hotel


Address: 29-33 Norfolk Square, London, England, UK, W2 1RX
This hotel has averaged a score of 2.5 out of 5 by 844 past guests
>>>Tripadvisor (ranked 976 of 1134 for Hotels in London and rated 2.5 out of 5 from 850 reviews)

08/08/2019
Rated 3 out of 5 :
Stayed at this hotel many times it's a great location not far from the station. It is a bit dated but clean and plenty to choose if you have breakfast. It's about a 10 minute walk to Oxford street Also they will look after you luggage when you check out of your room so you can still look around London if your train is not due untill later in the day.
29/07/2019
Rated 3 out of 5 :
Location very good, room was terrible, holes in carpet and curtains, bed rock hard, couldn\u2019t roll over without waking partner from the noise it made. Bathroom tiny, tiles loose on floor and toilet dripped constantly. Wi-Fi only in lobby. Won\u2019t be staying there again.
25/07/2019
Rated 1 out of 5 :
First impressions were very good. Beautiful old victorian building, but sadly it appears that's when it was last updated.\nReception area also looks OK, but as son as they hand you your room key you know things are about to turn.\nThe key card had the room number written on and was absolutely battered and cut up.\nWe took the lift up to the third floor and when the door opened there was barely room to step out as the corridor was so narrow.\nThe walk along the corridor was risky as the carpet was so worn and threadbare through to the boards underneath and was nailed down with exposed nails.\nThe small twin room we were given (we booked a double) was very dated and in poor condition with threadbare carpets, mismatched wallpaper on the same wall covering who knows what.\nThe beds were concrete hard.\nThe bathroom was tiny with poor plumbing and broken and loose tiles on the floor and around the bath.\nThe TV was a tiny travel sized old CRT which didn't work.\nElectrics were probably safe but just looked poor, some switches didn't work and socket wiring was not in the walls it was just in trunking on the wall.\nThe stay was quite noisy as every floorboard in the building creaked and the small rooms and narrow corridors made everything sound on top of each other.\n\nThe hotel bar was closed with a notice stating that the alcohol licence had expired and was in the process of being renewed - pretty poor management.\n\nIt's such a shame this could be an amazing place with just a little time and investment made. I think it gets away with no investment purely because of the demand for rooms in London. Anywhere else it wouldn't stay in business.\n\nOn the plus side it's in an amazing location.\n10mins walk from Paddington station, 10 minutes walk from Lancaster gate on the central line, 10mins walk from Hyde Park.
23/07/2019
Rated 1 out of 5 :
The hotel has a great location. A very short walk from Paddington Station and Hyde Park. If the weather is nice, Madame Tussauds, Buckingham Palace and Regent Street is only about a 30 minutes walk away. The price was good but the hotel was worn. It is in need of refurbishment.
17/07/2019
Rated 2 out of 5 :
I have stayed in this area of Bayswater a few times now when attending music festivals in Hyde Park and this was definitely the best one so far. It was clean and had a nice reception area. The staff were very friendly and the rooms were larger than usual in that area. The continental breakfast was also fine. The surrounding area is buzzing with many bars and restaurants and Paddington Station and Hyde Park are a short walk away. I would definitely consider staying at this hotel next time I am in London.
07/07/2019
Rated 4 out of 5 :
Good staff. That's the only good thing about it - besides the location.\n\nBut in general is a old place. The rooms have uncomfortable bed, old furniture, low pressure of the water, and no Wi-Fi (internet only in the lobby). The place is very noisy too - not because of the traffic, but for the fact that each step in other floors can be heard.
02/07/2019
Rated 4 out of 5 :
The location of this hotel is just perfect, in the West End of London, which is safe and close to all the wonderful sights every tourist could possibly wish to see in London. However, the actual rooms are quite sad. The carpet is quite old, with an odor. The beds are VERY uncomfortable because the mattresses are so old that every spring is felt. We even flipped our mattresses ourselves, thinking it would alleviate the discomfort, but it did not. We folded up the comforters and used them as a form of protection from the mattress springs, but it didn't really do much to help, either. \nThe bathroom in our room was actually much larger than most, as we saw how narrow and tiny some other bathrooms were, i.e. 3 feet wide. Ours was a full square, but the plumbing was in dire need of updates. The toilet did not flush the paper at all. We used the toilets in the basement near the dining area if we had to leave a solid deposit.\nThe staff who cleaned the rooms did their very best to leave fresh linens and towels daily, and were phenomenal. I just feel sorry for them for what they had to contend with in their daily efforts to make that poor place look presentable. The lobby always looked quite nice and shined well, but once you got on the lift to go up to your rooms, it just got progressively worse.\n\n.
26/06/2019
Rated 4 out of 5 :
I highly recommend this hotel to anyone going to London on vacation the staff is so extremely nice and very helpful the rooms are very clean it\u2019s nice a quite.... it\u2019s an older hotel so that makes it even better.... we had an amazing time here.
20/06/2019
Rated 4 out of 5 :
The location was really good...few minutes from Paddington Station so that was really convenient. The room was also quiet. The staff was friendly and helpful. The only thing was the WIFI didn\u2019t work in our room. We could only use it in the lobby. Would stay again.
04/06/2019
Rated 4 out of 5 :
The room was old, carpet was worn, shower was leaking. But the room was clean except the bed cover, I hate bed covers in hotels, please burn those. First night the staff lost our room key. But if you don't spend your time in a hotel room watching television (which didn't work) this hotel is good option. Location is great, just two blocks from underground and the breakfast was good.
19/05/2019
Rated 4 out of 5 :
Location is perfect, but that is all. Really musty smell, drains stink, beds the most uncomfortable I've ever slept on. Furnishing falling apart, dirty bathroom, cracked tiles etc etc. Price only worth it if you have no standards. For an extra \u00A35-\u00A310 you can stay in luxury compared to this place. Avoid.
19/05/2019
Rated 4 out of 5 :
The ONlY good thing about this hotel is the location and local amenities which are on the door step. The only thing that squeaks louder than the uncomfortable beds is the floor boards. No Wi-Fi in rooms.
09/05/2019
Rated 4 out of 5 :
The price we paid was not wort it. We didn't spend the night, we leave immediately to another hotel, the bathroom was filthy. Never seen a hotel so dirty like this one. Don't go there, the pictures are liying.
01/05/2019
Rated 4 out of 5 :
We just needed a room for one night. This hotel is in a very convenient location in a quiet street. Beds were more comfortable than they looked and we both slept well. Sheets and towels were clean. The bathroom was quite small but the shower had plenty of hot water. \nContinental breakfast was very good, service was fine, coffee was good.\nThe TV and hairdryer were antiques but that didn't bother us. \nWe would use this hotel again if travelling through London on a budget.
16/04/2019
Rated 3 out of 5 :
Bed linen was clean..room very shabby. Ancient TV with only 1 channel watchable. Threadbare carpets..loose floor tiles in very outdated bathroom. Nice view of a wall from window. In a handy location.
24/02/2019
Rated 2 out of 5 :
The room was very basic and quite shabby. The toilet didn't flush properly, toilet paper just swirled in the bowl... There was an ancient travel CRT TV, which had apparently been dropped some day, as the picture was all greenish in hue. The breakfast was surprisingly good, and the location was awesome. 15 minutes walk to Hyde Park, and 5 minutes to Paddington station.
22/02/2019
Rated 2 out of 5 :
We only paid \u00A3210 for 4 night for 3 of us. so yes you get what you pay for. \nThe hotel is very dated and a strange set up. But it was clean and the staff couldn\u2019t do anymore for us. \nThe bathrooms need a severe overhaul but again is was clean. Showers are rubbish and are only warm at certain times during the day. \n\nToiletries were fabulous. But failed to replace them when used. There fore a 4* for the toiletries. \n.
03/01/2019
Rated 2 out of 5 :
I booked a triple room on Expedia and it looked quite nice - good enough for a 3 night stay. I emailed ahead of time and asked about checking in early as we were flying in on a red eye with a young child. When we arrived the (I assume) manager was very rude to her employee snatching our room key off him and saying we could not check in as the room was not ready, but did not address us. Now to the room itself - basic, basic, basic. Clean but very shabby, took us until the last night to be able to actually get a hot shower. The beds had clean linens but one of them we could not use because you could feel every single spring. The bar was never open, and based on that we never bothered with the restaurant for breakfast - it was easier and cheaper to run over to Pret -a-Manger at the station. On a positive - it is in a great location and easy to get to everything and there is an absolutely amazing Indian restaurant 2 minutes walk away. Next time we go to London we will stay near Heathrow and just do the tube from there at least the airport hotels are more up to date and the staff are more professional.
26/07/2017
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/07/2017
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28/11/2018
Rated 5 out of 5 :
You get what you pay for. Very humble hotel. Very complete, no shortage. One minute walk to Paddington station, takes max 10 minutes to get to oxford street. Staff is very very nice and helpful. They don't hesitate at all to help. Breakfast was nice...
24/11/2018
Rated 2 out of 5 :
According to booking, the rooms have a flat screen TV and a mini bar. other than that the location of the hotel is good and the rooms are cosy. the breakfast was ok, but isn't rated well by the ministry of health (3 out of...
16/11/2018
Rated 2 out of 5 :
Perfect position in Paddington, tube station really close to the hotel. The rooms are so small and really old. There are so many hotel better then this but if you don't have money is okay.. and there are many hotels worser then this!!!
02/11/2018
Rated 4 out of 5 :
It is so close Paddington tube and railway station. You can eaily access everywhere in London. Around the hotel there are a lot of restaurants and markets. Staff is so kind. Just furniture and bathrooms should be renewed.
31/10/2018
Rated 3 out of 5 :
We found the location great for getting around the city.The area has a great variety of restaurants! Friendly and professional receptionist and all the staff were very helpful. Room very clean and you get what you pay for.
27/10/2018
Rated 3 out of 5 :
When we arrived at the hotel, the foyer looked really nice but then when you get to the room it's completely different. The rooms are old, the table was wobbly with a visible crack down the stem of the table. The beds are old and...
20/10/2018
Rated 3 out of 5 :
+Good location and ok cleanwise, luggage storage - Bad toilet,broken window, poorly soundproofed you almost thought the neighbor walk in your room. The bed was hard,small thick TV from early 90's. We didn't eat at the hotel I didn't look satisfied.
08/10/2018
Rated 4 out of 5 :
Our second stay (triple room) at the Norfolk Plaza and still pleased with it. Okay, the decor and furnishings are a bit tired and worn, but considering the number of travellers through Paddington annually this is to be expected and, at the hotel rates, still...
10/07/2017
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/09/2018
Rated 2 out of 5 :
Stayed here for 2 nights and to be honest it was adequate for us (friends visiting London) and all we wanted was a bed after the days and nights out in London. The staff were all very friendly and welcoming and there is no complaints...
20/07/2018
Rated 4 out of 5 :
Stayed for 3 nights in room 406. Nice size room, friendly staff and great location for concerts in Hyde Park. Room overlooks the small park in the square. Although the furnishings are a bit tired and the TV an old anologue model the room was...
14/07/2018
Rated 2 out of 5 :
Don't bother with breakfast unless it's included, as others have said looks great from the outside and situation is excellent, BUT it's tired, dated and needs lot and lots of tender loving care if I can be not over dramatic or it's a hotel from the 60s...
08/07/2018
Rated 1 out of 5 :
Grotty room with threadbare carpet, tiny television with no reception, Location to Hyde Park was good for us but management very rude to us when we got a drink from bar after an evening out. He asked the chap who served us if we were...
24/06/2018
Rated 5 out of 5 :
Minutes walk from Paddington, with a plethora of local eateries close by. If youre needing an overnight (or Longer) stay within close proximity of the West End, with an eye on your budget youll be hard pressed to beat this. Ok, not the ultimate in...
17/06/2018
Rated 1 out of 5 :
This has been the worst accommodation experience I've ever had. First of all, the hotel looks very good on the outside, but as you enter you noticed you have made a huge mistake. Its like travelling to the past, their TVs are RIDICUlOUS!! They have...
09/06/2018
Rated 5 out of 5 :
We stayed Monday to Friday with our toddler in a suite. The rooms were clean and functional, a little worn in places but it made no difference to our stay (other than us being slightly less paranoid about our toddler touching etc). The staff were...
27/05/2018
Rated 1 out of 5 :
Came to London with my friend for my birthday to see a show. This hotel looked amazing on the outside and we were excited about the stay. As we entered the hotel we noticed it was really run down and as we were greeted by...
24/05/2018
Rated 2 out of 5 :
Most unfriendly unhelpful staff I have encountered in the hospitality industry. Manager is not interested in getting back to his guests...we asked for the Manager 4 times. We were put in a loft room on the 5th floor where there was not enough space for...
21/05/2018
Rated 3 out of 5 :
The location is great, rates are acceptable (but honestly, I still can't pronounce on "value for money"), and our room (a split-level affair this time) was comfortable enough--you don't expect that much at this price range. The bathroom was not just for contortionists (as at...
15/05/2018
Rated 1 out of 5 :
Falling to pieces. TV's from the 1970s. Windows falling out of frames. Beds so uncomfortable I resorted to the threadbare carpet. Plugs not working. No WiFi. Just a nightmare. Bathroom was dated and old but it was clean!
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