Novotel Blackfriars
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Customer Reviews For The Novotel London Blackfriars


Address: 46-49 Blackfriars Road, London, SE1 8NZ, England, UK
This hotel has averaged a score of 4.4 out of 5 by 4776 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 1713 reviews)
>>>Tripadvisor (ranked 191 of 1134 for Hotels in London and rated 4.5 out of 5 from 3082 reviews)

16/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 4.8 out of 5 :
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07/09/2019
Rated 4.6 out of 5 :
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07/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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01/09/2019
Rated 4.0 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 5 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 4.8 out of 5 :
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30/08/2019
Rated 4.4 out of 5 :
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29/08/2019
Rated 5 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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28/08/2019
Rated 4.8 out of 5 :
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27/08/2019
Rated 5 out of 5 :
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27/08/2019
Rated 4.4 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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25/08/2019
Rated 5 out of 5 :
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24/08/2019
Rated 4.8 out of 5 :
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22/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 5 out of 5 :
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15/08/2019
Rated 4.4 out of 5 :
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15/08/2019
Rated 5 out of 5 :
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14/08/2019
Rated 4.6 out of 5 :
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14/08/2019
Rated 4 out of 5 :
Dear TomasReviews, Thank you very much for taking the time to share your review. \n\nI am delighted to read your amazing feedback and I will certainly pass your kind comments to the staff. I am sure that Marta will be thrilled to see her name on TripAdvisor. \n\nWe all look forward to welcoming you back to Novotel London Blackfriars.\n\nWith Kind regards, Babaye Traore - guest Services Manager.\n.
14/08/2019
Rated 4 out of 5 :
Dear ChelseaCanuck, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. \n\nI am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. \n\nPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. \n\nSincerely, Babaye Traore - guest Services Manager.
14/08/2019
Rated 4 out of 5 :
Dear benedictebro Thank you so much for this great feedback and for taking the time to review us with a 5-stars following your recent stay at the Novotel London Blackfriars.\n\n I can assure you that the team will be delighted to hear that you enjoyed your London Trip! \n\nOn behalf of all of us here at the Novotel Blackfriars, it was a pleasure to welcome you. We already look forward to your next visit. With kind regards, Babaye Traore - guest Services Manager.
12/08/2019
Rated 4.8 out of 5 :
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11/08/2019
Rated 5 out of 5 :
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11/08/2019
Rated 4 out of 5 :
Dear dct3170, Thank you for taking the time to write a review on Tripadvisor following your recent stay. I was delighted to hear that you enjoyed your stay with us and in particular found our location to be great.\n\nThank you once again for sharing your feedback and we very much look forward to welcoming you back to the hotel in the near future. Kind regards, Babaye Traore - guest Services Manager.\n.
10/08/2019
Rated 4 out of 5 :
Dear richardbrooks2018, Thank you so much for your five star rating and taking the time to review your stay at the Novotel London Blackfriars.\n\nWe are all very pleased to hear that you had a Fantastic stay with us! \n\nAnd we genuinely value and appreciate it, please be sure that I will share your comment with our Team.\n \nThank you once again for sharing your feedback and we very much look forward to welcoming you back to the hotel in the near future. \n\nWith Kind Regards, Babaye Traore - guest Services Manager.
09/08/2019
Rated 4 out of 5 :
Dear Devondumplingdelight, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Novotel London Blackfriars. \n\nI am very sorry that your experience did not meet your expectations on this occasion. \n\nAt Novotel, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. \n\nPlease feel free to contact me on 0207- 6600 - 834 or by email at h7942-gr@accor.com to discuss this further.\n\nKind regards, Babaye Traore - guest Services Manager.
08/08/2019
Rated 4.6 out of 5 :
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08/08/2019
Rated 4 out of 5 :
Dear tourswalsh, Thank you for taking the time to share your feedback following your recent stay with us.\n\n I am delighted to hear that you enjoyed your stay with us and I will certainly pass your kind comments to the staff.\n\n I am sure that Panos will be thrilled to see his names on TripAdvisor. \n\nWe all look forward to welcoming you back to Novotel London Blackfriars. \n\nWith Kind regards, Babaye Traore - guest Services Manager.\n.
07/08/2019
Rated 4.6 out of 5 :
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07/08/2019
Rated 4.8 out of 5 :
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07/08/2019
Rated 4 out of 5 :
Dear mdaniweiss, Thank you very much for taking the time to share your feedback following your recent stay with us. \n\nI am delighted to hear that you enjoyed your stay with us. We all look forward to welcoming you back in the near future. \n\nKind regards, Babaye Traore - guest Services Manager.\n.
07/08/2019
Rated 4 out of 5 :
Dear jjw1969, \n\nI am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. \n\nPlease feel free to contact me by email at : h7942-gr@accor.com or by phone on 0207-6600-834 to discuss this further. \n\nKind regards, Babaye Traore - guest Services Manager.
06/08/2019
Rated 5 out of 5 :
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05/08/2019
Rated 4 out of 5 :
Dear Mr richardwatts2019, Further to your recent stay Novotel London Blackfriars, I would like to thank you for taking the time to share your concerns with us. \n\nI have been extremely sensible to the various inconsistencies you encountered during your London Trip. I am sorry that on this occasion that you were disappointed with your check in. I treat all feedback with the utmost seriousness and I am currently investigating this matter. \n\nPlease feel free to contact me at your convenience by email at : h7942-gr@accor.com or by phone on 0207-6600-834 to discuss this further. \n\nKind regards, Babaye Traore - guest Services Manager.\n\n.
04/08/2019
Rated 4 out of 5 :
Dear mannico, Thank you for taking the time to write a review following your recent stay. \n\nI was delighted to hear that you found our location to be excellent, \n\nI am sorry that you experienced some challenges with the staff at the Bar, I will advised our food and beverage manager, to look into it for a future improvement.\n \nThank you once again for taking the time to share your feedback and we look forward to welcoming you back to the hotel in the near future. \n\nKind regards, Babaye Traore - guest Services Manager.\n.
03/08/2019
Rated 4.8 out of 5 :
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02/08/2019
Rated 3.8 out of 5 :
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31/07/2019
Rated 3.8 out of 5 :
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29/07/2019
Rated 4.8 out of 5 :
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29/07/2019
Rated 4.0 out of 5 :
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28/07/2019
Rated 4.8 out of 5 :
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28/07/2019
Rated 4 out of 5 :
Dear thekessies, Thanks for your review. I am glad you had a good stay with us and enjoyed our delicious breakfast buffet and found our hotel location outstanding. See you on your next trip hopefully! Kind regards.\nBabaye Traore - guest Services Manager.
27/07/2019
Rated 4.8 out of 5 :
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26/07/2019
Rated 4.8 out of 5 :
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26/07/2019
Rated 4.2 out of 5 :
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25/07/2019
Rated 4.6 out of 5 :
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24/07/2019
Rated 3.8 out of 5 :
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24/07/2019
Rated 4 out of 5 :
Dear aoslack, Thank you for taking the time to write a review on Tripadvisor following your recent stay at the Novotel London Blackfriars. \n\nI was delighted to hear that you enjoyed your stay with us and in particular found our location, rooms, air conditioning and staff to be excellent. \n\nIt's always a pleasure to read that my team is trying to go the extra mile to please our guests. Thank you once again for sharing your feedback and we very much look forward to welcoming you back to the hotel in the near future.\n \nKind regards, Babaye Traore - guest Services Manager.\n\n.
24/07/2019
Rated 4 out of 5 :
Dear Quest51085679949, many thanks for taking the time to post a review on TripAdvisor. \n\nIt is with great pride that I will pass on your compliments to the team for their outstanding service. \n\nWe are all very pleased to hear that you had an amazing time with us! \n\nWe look forward to welcoming you again son. Kind regards, Babaye Traore - guest Services Manager.
22/07/2019
Rated 4 out of 5 :
Dear psboll, Thank you very much for taking the time to share your review with us.\n\nI am really sorry to hear that the room was not up to your expectations. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. We strive to provide a superior service experience for every guest and your feedback is very important to us.\n\n I hope it will not deter you from staying with us again in the future.\n\n Kind regards, Babaye Traore - guest Services Manager.\n.
21/07/2019
Rated 4 out of 5 :
Dear Nicci49, I would like to thank you for taking the time to share your concerns with us. \n\nI am truly sorry that the breakfast did not meet your expectations on this occasion. Rest assured that I have already reviewed each point you mentioned with the department concerned.\n\nWe strive to provide a superior service experience for every guest and every feedback is very important to us\n\nWe do hope to have the chance to welcome you back to restore your faith in the product and service that we provide. \n\nKind regards, Babaye Traore - guest Services Manager.\n.
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