Novotel London West Hotel
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Customer Reviews For The Novotel London West Hammersmith


Address: 1 Shortlands, Hammersmith, London, England, UK, W6 8DR
This hotel has averaged a score of 4 out of 5 by 6888 past guests
>>>Booking.com (average customer rating 4 out of 5 from 2121 reviews)
>>>Tripadvisor (ranked 456 of 1134 for Hotels in London and rated 4 out of 5 from 4775 reviews)

14/09/2019
Rated 4.0 out of 5 :
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12/09/2019
Rated 4.8 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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10/09/2019
Rated 4.2 out of 5 :
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09/09/2019
Rated 3.8 out of 5 :
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07/09/2019
Rated 4.2 out of 5 :
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04/09/2019
Rated 4.2 out of 5 :
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02/09/2019
Rated 3 out of 5 :
Thank you so much for your feedback regarding your recent stay at Novotel London West. It was our great pleasure to welcome you and we're glad to hear that overall you enjoyed your stay with us.\nThank you again for sharing your experience, and we hope to welcome you back again in future. Have a great week!
01/09/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 3 out of 5 :
Thank you very much for your fantastic review. It was such a delight to read. I have shared this feedback with my dear colleagues Viktoria & Simon who I am sure will be delighted to read it. Thank you :) We hope to welcome you back in our hotel.
28/08/2019
Rated 3 out of 5 :
Hello.\nThank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will thank personally Lilian for her amazing job. We look forward to welcoming you back to our hotel in the future. Have a Lovely day.\nSincerely,\n\n.
28/08/2019
Rated 3 out of 5 :
Thank you very much for your fantastic review. It was such pleasure to read. I have shared this feedback with entire Team whom I am sure will be delighted to read it.We hope to welcome you back son in our hotel Have a great weekend.
27/08/2019
Rated 3 out of 5 :
\nThank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
22/08/2019
Rated 3.8 out of 5 :
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17/08/2019
Rated 4.2 out of 5 :
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12/08/2019
Rated 3.4 out of 5 :
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11/08/2019
Rated 4.8 out of 5 :
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09/08/2019
Rated 3.4 out of 5 :
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09/08/2019
Rated 4.2 out of 5 :
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08/08/2019
Rated 3.4 out of 5 :
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07/08/2019
Rated 4.0 out of 5 :
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07/08/2019
Rated 4 out of 5 :
Thank you for choosing our hotel, and for taking the time to write this lovely review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Have a Lovely day\uD83D\ude0A.
07/08/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
06/08/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
05/08/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
04/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
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04/08/2019
Rated 4 out of 5 :
\nThank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.
03/08/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n.
03/08/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
01/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
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30/07/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
29/07/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
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29/07/2019
Rated 4.4 out of 5 :
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29/07/2019
Rated 4 out of 5 :
Dear natashap796, \n\nI\u2019m really sorry to hear that your stay was not up to your expectations.\n\nIf you want to discuss further and share with me your reservation details please do not hesitate to contact us directly.\nH0737@accor.com\n\nBest regards, \nJohanne \n\n.
28/07/2019
Rated 4 out of 5 :
\nThank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.\nPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.
27/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
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27/07/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n.
26/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
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26/07/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n.
25/07/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n.
25/07/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n.
24/07/2019
Rated 4 out of 5 :
Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n.
23/07/2019
Rated 4 out of 5 :
\nThank you for sharing your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.\n.
22/07/2019
Rated 4.8 out of 5 :
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22/07/2019
Rated 4.0 out of 5 :
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22/07/2019
Rated 4 out of 5 :
Thank you so much for your feedback regarding your recent stay at Novotel London West. I am sorry, however, to read that your experience was not totally perfect. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Thank you again for sharing your experience, and we hope to welcome you back again in future.
20/07/2019
Rated 3.4 out of 5 :
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20/07/2019
Rated 3.6 out of 5 :
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20/07/2019
Rated 4.8 out of 5 :
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19/07/2019
Rated 3.4 out of 5 :
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19/07/2019
Rated 3.8 out of 5 :
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19/07/2019
Rated 3.6 out of 5 :
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02/07/2019
Rated 4.2 out of 5 :
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01/07/2019
Rated 3.4 out of 5 :
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30/06/2019
Rated 4.8 out of 5 :
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29/06/2019
Rated 4.8 out of 5 :
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27/06/2019
Rated 4.8 out of 5 :
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25/06/2019
Rated 4.6 out of 5 :
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18/06/2019
Rated 4.6 out of 5 :
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16/06/2019
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14/06/2019
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13/06/2019
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07/06/2019
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05/06/2019
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04/06/2019
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02/06/2019
Rated 5 out of 5 :
Dear Sylwia Thank you for your lovely review ! We will share your comments with the team and hope to welcome you back again son! My friend Cristina will be extremely happy when I'll pass you feedback to her Thank you again and have a lovely week:) \nWarm Regards; Alicja guest Experience Manager.
02/06/2019
Rated 5 out of 5 :
Dear MrCruz15 \nThank you for taking the time to write an amazing review! We are so glad to hear that you enjoyed our hospitality especially from my lovely colleagues Georgi & Christina. I will pass you feedback to them and I can assure you they will be thrilled with such a lovely comment:) Have a lovely week Thank you agfain.\nWarm Regards Alicja - guest Experience Manager.
01/06/2019
Liked: guest did not comment for this item.
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01/06/2019
Rated 5 out of 5 :
Dear guest \nThank you for your review. It\u2019s always pleasure to receive feedback and we are really happy that you appreciate our hospitality which you've received from our Team. Our sincerest apologies that there were some issues with your room and we appreciate you passing this info onto us so we can rectify this.\nPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Thank you again and have a lovely week.\nWarm Regards Alicja - guest Relation Manager.
31/05/2019
Rated 5 out of 5 :
Thank you so much for your lovely feedback! We are looking forward to see you again :)
31/05/2019
Rated 5 out of 5 :
Dear emersoN747 \nThank you for your review. It\u2019s always pleasure to receive feedback and we are thrilled that overall you enjoyed your stay. Our sincerest apologies that there were some issue during your stay ;we appreciate you passing this info onto us so we can rectify this. I wish you a lovely week and we hope to welcome you back in our Hotel.\nBest Regards ;Alicja - guest Relation Manager\n.
29/05/2019
Liked: guest did not comment for this item.
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29/05/2019
Rated 5 out of 5 :
Hello 816pavelz\nThank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Have a Lovely day\uD83D\ude0A \nThank you. Alicja guest Experience Manager \n \n\n.
28/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/05/2019
Rated 5 out of 5 :
Good Afternoon, \nThank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. \n We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a lovely day. Sincerely, Warm regards, Alicja guest Experience Manager.
26/05/2019
Rated 5 out of 5 :
Hello LesH100.\nThank you for choosing our hotel, and for taking the time to write a llovely review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Thank you for taking the time to tell us about your recent experience at the Novotel London West.\nWe work hard to deliver an exceptional guest experience, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.\nHave a lovely day:)\nAlicja guest Experience Manager.
25/05/2019
Rated 5 out of 5 :
Thank you so much. We are looking forward to see you again :)
25/05/2019
Rated 5 out of 5 :
Thank you very much for your lovely feedback. :)
25/05/2019
Rated 5 out of 5 :
Thanks a lot. We hope to see you son once again!
24/05/2019
Rated 5 out of 5 :
Thank you so much for your lovely feedback. I am glad that you had a wonderful experience with us. We hope to welcome you once again in the future :)
23/05/2019
Rated 5 out of 5 :
Dear guest.\nThank you for choosing our hotel, and for taking the time to write a lovely review! We are so glad to hear that you enjoyed your stay with us and our hospitality. We look forward to welcoming you back to our hotel in the future. Have a lovely weekend:) \nRegards \nAlicja guest Experience manger.
20/05/2019
Liked: guest did not comment for this item.
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19/05/2019
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19/05/2019
Rated 5 out of 5 :
Dear guest, thank you for your lovely review! We hope to welcome you back again in future Have a lovely day:)
18/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/05/2019
Rated 5 out of 5 :
Hi, \nThnk you very much for your amazing review. \nI will share it with my lovely colleauge jose:) Have a great weekend and we are hoping to welcome you back son in our hotel :) \n\nAlicja, guest Experience Manager.
18/05/2019
Rated 5 out of 5 :
Thank you for your positive feedback, we hope to welcome you back very son!
18/05/2019
Rated 5 out of 5 :
Thank you for your lovely feedback, we hope to welcome you back very son! \n.
17/05/2019
Rated 5 out of 5 :
Thank you for your feedback, we hope we get to welcome you back in the near future! \n.
16/05/2019
Rated 5 out of 5 :
Thank you very much for your lovely feedback! We hope to see you son.
16/05/2019
Rated 5 out of 5 :
Thank you very much for your lovely feedback :)
15/05/2019
Rated 5 out of 5 :
Thank you so much for your lovely feedback! I am glad you had a wonderful experience with us.\nWe hope to see you once again in the future :)
15/05/2019
Rated 5 out of 5 :
Thank you so much for your lovely feedback! We hope to see you son :)
12/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/05/2019
Rated 5 out of 5 :
Thank you for your lovely feedback! We hope to welcome you back son! Have a nice das\ny:) \nAlicja.
12/05/2019
Rated 5 out of 5 :
Thank you for your lovely feedback! We hope to welcome you back son! \nJose will be very happy with you comment :)\nHave a nice day: ) \nAlicja.
11/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 10
Date stayed: Feb
review: Very busy extremely well run well managed hotel. Nothing was too much trouble for friendly efficient staff from Housekeeping to Restaurant - from Gift shop staff to Concierge. Absolute pleasureto spend a weekend there. Easy to see why this hotel is favoured by Airline staff, visiting foreign sports teams & conference delegates. The food was first class & service superb. Cannot be faulted. Will definitely visit again
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