One Aldwych Hotel
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Customer Reviews For The One Aldwych


Address: 1 Aldwych, London, England, UK, WC2B 4RH
This hotel has averaged a score of 4.8 out of 5 by 236 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 177 reviews)
>>>Tripadvisor (ranked 195 of 1132 for Hotels in London and rated 5 out of 5 from 67 reviews)

20/09/2019
Rated 5 out of 5 :
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18/09/2019
Rated 2 out of 5 :
I am thrilled to read your review of your recent stay at One Aldwych, and appreciate your mentioning our renovated and stylish bedrooms.\n\nOur team genuinely appreciate your kind comments about their attentive service and we all look forward to seeing you again when you are next in London.\n\nWarm regards\n\nMark Tucker\nOperations Director
18/09/2019
Rated 2 out of 5 :
It was our pleasure to welcome you to One Aldwych and thank you for taking the time to write this wonderful review.\n\nOur team truly appreciate your kind comments and I am thrilled you enjoyed your experience in our Lobby Bar! It is definitely something to experience isn't it!\n\nI hope to have the opportunity to welcome you back to One Aldwych again.\n\nWarm regards\n\nMark Tucker\nOperations Director
18/09/2019
Rated 2 out of 5 :
I was disappointed to read your review of your recent stay with us at One Aldwych and regret we did not, on this occasion, meet your expectations.\n\nPlease do email our Rooms Division Director, David, with a contact telephone number so that he can discuss your experience with you in more detail. His email is davidlampe@onealdwych.com\n\nWarm regards\n\nMark Tucker\nOperations Director
18/09/2019
Rated 2 out of 5 :
We truly appreciate your kind comments about the friendly service your received during your recent visit with us and that you largely enjoyed our stylish new room interiors.\n\nWe do hope to be able to welcome you back again soon.\n\nWarm regards\n\nMark Tucker\nOperations Director
18/09/2019
Rated 2 out of 5 :
Thank you very much for your review following your recent stay at One Aldwych. It was our pleasure to welcome you back and we look forward to seeing you again later in the year.\n\nWarm regards\n\nMark Tucker\nOperations Director
18/09/2019
Rated 2 out of 5 :
It was our pleasure to welcome you back to One Aldwych and thank you for taking the time to write this wonderful review.\n\nI am so pleased to hear that you liked our stylish new room interiors and the little touches, including the welcome back from our team.\n\nWe very much appreciate your recommendation and look forward to seeing you and your family again soon.\n\nWarm regards\n\nMark Tucker\nOperations Director
17/09/2019
Rated 2 out of 5 :
I was delighted to read your review of your recent stay here at One Aldwych, thank you for sharing your feedback.\n\nThe team truly appreciate your kind comments and we hope to be able to welcome you again.\n\nWarm regards\n\nMark Tucker\nOperations Director
15/09/2019
Rated 2 out of 5 :
Thank you for taking the time to write a review of your recent experience at One Aldwych.\n\nWe hope to be able to welcome you again soon.\n\nWarm regards\n\nMark Tucker\nOperations Director
14/09/2019
Rated 2 out of 5 :
It was an absolute pleasure to welcome you back and I\u2019m delighted you enjoyed our new look and that you appreciated the care our staff provided during your stay.\n\nThank you for taking the time to write such a detailed review and for the recommendation.\n\nWe truly value your continued support and look forward to welcoming you back again.\n\nWarm regards\n\nMark Tucker\nOperations Director
11/09/2019
Rated 2 out of 5 :
Thank you for posting a review of your recent vegan Afternoon Tea experience at One Aldwych. I was delighted to read you particularly enjoyed the lemon sherbert candy floss!\n\nWe do hope to be able to welcome you back again.\n\nWarm regards\n\nMark Tucker\nOperations Director
08/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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02/08/2019
Rated 4 out of 5 :
Dear Dale\n\nIt was a pleasure to welcome you to One Aldwych and thank you for sharing this wonderful review.\n\nI am so pleased to hear that you liked our bright and elegant new interiors and were able to have a good night\u2019s sleep in your comfortable corner room.\n\nI hope to have the opportunity to welcome you back to One Aldwych. \n\nYours sincerely,\n\nJanine Marshall\nGeneral Manager\n.
02/08/2019
Rated 4 out of 5 :
Dear Simon O\n\nIt was a pleasure to welcome you to One Aldwych and thank you for taking the time to write this wonderful review.\n\nI am thrilled to hear that you liked our stylish new room interiors and appreciated our warm, friendly service. \n\nI hope to have the opportunity to welcome you back to One Aldwych.\n\nYours sincerely,\n\nJanine Marshall\nGeneral Manager\n.
26/07/2019
Rated 4 out of 5 :
Dear Sallprice \n\nThank you for this lovely review following your visit to One Aldwych with your daughters.\n\nHow wonderful to hear that you all had a great time and enjoyed your Charlie and the Chocolate Factory Afternoon Tea, particularly the Loompaland lemon floss and signature Chocolatier cocktail. \n\nI hope to have the opportunity to welcome you back to One Aldwych. \n\nYours sincerely,\n\nJanine Marshall\nGeneral Manager\n.
21/07/2019
Rated 4 out of 5 :
Dear Oxfordhappy\n\nThank you for visiting The Lobby Bar and taking the time to write a review.\n\nI\u2019m delighted to hear that you had an enjoyable time and that our Lobby Bar team made you feel welcome and relaxed. Thank you for also Notting our complimentary Pedrino Sherry & Tonic Spritz aperitif, nuts and olives \u2013 it\u2019s a pleasure to make our guests feel at home. \n\nWe hope to have the opportunity to welcome you back again.\n\nYours sincerely,\nMark Tucker\nOperations Director \n.
14/07/2019
Rated 4 out of 5 :
Dear robin084\n\nThank you for your sharing this detailed feedback following your recent visit to The Lobby Bar.\n\nI appreciate you returning to see our new look and regret that your experience did not match expectations. Champagne in The Lobby Bar should be a delight for our guests, so we will look into this shortfall with our Lobby Bar team.\n\nI do hope you will give us another opportunity to impress with our new cocktails and sociable ambiance. Should you wish to discuss your visit further, kindly email me: MarkTucker@onealdwych.com \n\nYours sincerely,\nMark Tucker\nOperations Director.
11/07/2019
Rated 4 out of 5 :
Dear Matt Gale\n\nThank you for your review, it was a pleasure to welcome you to The Lobby Bar. \n\nI\u2019m pleased to hear that you had a great experience, with well-chosen drinks and a warm welcome. Thank you mentioning your dedicated service from Paola and recommending us as a five star destination to friends and colleagues. \n\nWe hope to have the opportunity to welcome you back again son. \n\nYours sincerely,\nMark Tucker\nOperations Director \n.
08/07/2019
Rated 4 out of 5 :
Dear Kristen Z\n\nThank you for taking the time to write this lovely review. \n\nI am thrilled to hear you were blown away by our Charlie and the Chocolate Factory Afternoon Tea. We have always wanted to delight and inspire our guests with an afternoon tea that\u2019s both whimsical and sophisticated.\n\nIt was a pleasure to welcome you and we hope to see you again son. \n\nYours sincerely,\nMark Tucker\nOperations Director \n.
07/07/2019
Rated 4 out of 5 :
Dear Smilie_111\n\nThank you for taking the time to write a review following your family meal in Indigo restaurant.\n\nI am delighted to hear that you enjoyed our seasonal dishes, live music and dedicated service. We hope to have the opportunity to welcome you back again. \n\nYours sincerely,\nMark Tucker\nOperations Director \n.
06/07/2019
Rated 4.8 out of 5 :
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12/06/2019
Rated 4.8 out of 5 :
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22/05/2019
Rated 5 out of 5 :
I\u2019m yet to discover a better looking and cosier cocktail bar in London! The way the enviroment and staff make you feel is undiscribable and the new \u201CSpirit of Adventure\u201D cocktail menu is very inovative and pleasant! definitely a place to visit often!
19/05/2019
Rated 5 out of 5 :
Popped in for a glass of fizz to discover the refurbished lobby bar - much better on reflection than previously. Stylish, organised & comfortable. English fizz a nice find. What sets this hotel apart is the level of service. I was welcomed back, big genuine smiles, time for a professional chat, care given when needed to use bathroom & lift out of order. Nothing to much trouble to find an alternative. This hotel keeps delivering and I keep going back. Thank you.
14/05/2019
Rated 5 out of 5 :
I\u2019ve just had afternoon tea with my son in the newly refurbished hotel which only reopened a few days ago.\nAs a connoisseur of afternoon teas I was unsure about the Charlie and the chocolate factory theme, but I have to say the whole thing was fabulous. Everything was new, comfortable and stylish and our server Stan was absolutely delightful.\nThe food was amazing. There were delicious warm savoury scones with bacon / onion jam, mini salmon tarts,coronation chicken sandwiches and other tasty nibbles. We were offered refills of everything. The sweet course was particularly good. I don\u2019t normally like the cakes served at afternoon tea - all that gooey ganache etc. There was none of that here. Warm lemon and lavender cakes, even lemon candy floss which had a fabulous flavour. Just so many things I can hardly remember. They serve the usual classic teas plus more unusual ones, and we enjoyed a glass or two of champagne too. We ate in the restaurant on the mezzanine level but they can also serve tea in the lobby which looks very comfortable. It was fairly quiet today as I don\u2019t think everyone knows it had reopened. But I would recommend tea here wholeheartedly. We both felt very full and sleepy afterwards... a very good sign.
10/05/2019
Rated 5 out of 5 :
We were fortunate enough to have an invite to the soft opening of the Bar and Indigo Restaurant at One Aldwych.\nThis is going to be a very high end hotel and Restaurant and no expense has been spared on creating an environment that is modern, chic, and very pleasing on the eye.\nFrom the moment we arrived, to hailing a taxi for our departure we were made to feel exceptionally special, every body from the waitresses and bar staff to the restaurant staff made our evening very very special.\nThe menu in the Indigo Restaurant is exceptional and gives one a problem of what to order. I went for the somerset White Asparagus, whilst others had Mackerel with Horseradish.. \nThe home made gluten free bread, and dairy free butter was a first for me and something I will now always ask for.\nMy Ribeye steak, and my partners Lamb Cutlets were cooked to perfection and the bluntest knife would still have cut through them.\nleaving enough room for sweet I opted for Raspberry and Lemon Pavlova ( See Picture).\nThe service was slick and staff had time to chat to us about the new renovations.\nThis is certainly a 5 Star dining experience but not 5 Star prices.\nWe will definitely be giving the hotel a big thumbs up and will try out the accommodation once it is open.\nThank you Chef Alison for our invite and we congratulate you and the team for a great evening and one that we will definitely be repeating.\n\n.
09/04/2019
Rated 5 out of 5 :
Dear Metcalf,\n\nFirstly thank you for considering One Aldwych to welcome you back. \n\nWe appreciate posting the review following your recent reservation experience. Your feedback is taken most seriously and I wish to apologise for the delay in our refurbishment and the experience you had with the agencies involved handling your credit card refund. \n\nI believe our Rooms Director has written to you to assist with these issues and the reimbursement was handled from the online agency end and is out of hotels control. \n \nWe pride ourselves of providing the best possible service and I like to reassure you that all possible was done from our reservations team to assist you with best possible efficiency. \n \nFor future reservation and based on this experience do we always recommend to book directly with the hotel to receive the best benefits and personal attention to all details as some processes as mentioned previously are out of our control. \n \nOnce again, I am so sorry for your disappointment and hope to have the opportunity to welcome you back after the completion of our exciting refurbishment process. \n\nYours sincerely,\n\nSimon Hirst\nManaging Director\n.
26/01/2019
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03/01/2019
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01/01/2019
Rated 5 out of 5 :
After staying in various hotels in London I returned with my family and we enjoyed big time. Warm service and great attention to details. Little things such as the zipper bag on day prior departure made a difference. The kids enjoyed the pool side and...
01/01/2019
Rated 2 out of 5 :
One Aldwych is supposed to be one of the places to stay. As one of eight Leading Hotels of the World in London, one wonders how it obtained such status, alongside such hotels as the Lanesborough and the Baglioni. so what is wrong with One...
31/12/2018
Rated 5 out of 5 :
We travelled from the US to London to celebrate Christmas with our children, ages 8 and 11. We could not have been more pleased with our choice to stay at One Aldwych. The location was superb, easily walking distance to attractions and Covent Gardens is a...
30/12/2018
Rated 4 out of 5 :
First I wondered about the technics in the bathroom - like a toilet on board a yacht. Later it was o.k. for me too. The service was perfect and friendly. so my wife an I feel very well all the days. (Only I have missed...
29/12/2018
Rated 5 out of 5 :
Friendly, helpful staff and comfortable room with everything you need Nice touches like fresh fruit every day and a stocking on Xmas Eve First class food in the restaurant and an attractive bar area serving snacks and light meals Excellent position - right on the Strand just a...
29/12/2018
Rated 5 out of 5 :
If I could review six stars I would. Upon arrival we were made to feel so welcome by everyone at the hotel. AlL staff were courteous and always made time time to chat and enquire making sure we were enjoying our stay. The room was...
27/12/2018
Rated 5 out of 5 :
My wife and I stayed at this wonderful hotel over Christmas and were treated to the delights it provides. Immaculate rooms, friendly and efficient service, and first rate dining. A nice and thoughtful touch was that Santa visited us and left a stocking of Christmas...
25/12/2018
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22/12/2018
Rated 5 out of 5 :
Checked out after a few nights on business and once again had a great time. The rooms are clean, the service impeccable and I like to be back son. Location is good when looking for a base in the West End of the city (close...
21/12/2018
Rated 5 out of 5 :
As always: Generous room upgrade. Perfect service at the reception, by the concierge (thx, Augustino), at breakfast and in the beautifully decorated bar/tea room. This is our preferred hotel in London.
19/12/2018
Rated 5 out of 5 :
Great hotel and great service all around. The room was well maintained, quiet, clean and the service was responsive as well. Breakfast was fantastic and the amount of food enabled me not to have to eat lunch.
18/12/2018
Rated 5 out of 5 :
Love this hotel & took my friend to celebrate a birthday cocktail with her. I love the open space yet it has a great warmth about it. It was fairly busy but we were served quickly & our waiter surprised us by bring...
17/12/2018
Rated 5 out of 5 :
No trip to London is complete without a visit to One Aldwych lobby bar to experience the genius of the bartenders and be looked after by the bar staff. At Christmas the amazing floral display makes the time magical combined with a Christmas cocktail or...
17/12/2018
Rated 5 out of 5 :
Every staff member was trained to give exceptional service - from the front desk staff to the bellman who brought up my luggage - I was really impressed and really enjoyed my stay here. Will definitely be back again. Last time I came to London,...
11/12/2018
Rated 5 out of 5 :
We that often but it is always here when we stay in London for any reason. A high end hotel well located excellent room and other facilities, first class breakfast and bar menu etc. Staff are very professional and friendly, always...
11/12/2018
Rated 4 out of 5 :
Superb afternoon tea. Offered us more savories at the start so we didn't feel bad asking for more. All were delicious, particularly the pepper and avocado wraps. the sweet were great as were the scones, very light. Service is the only thing that let it...
10/12/2018
Rated 4 out of 5 :
We were several days in this hotel. The service is very good and courteous. The bar food was terrible, sorry. I had nothing to pay, that was an good reaction from the bar manager. I can recommend the hotel but in my opinion the hotel...
09/12/2018
Rated 5 out of 5 :
The only way to get hubby to "tea" was to make sure it was chocolate themed! This was his first tea - and now he's hooked. We enjoyed everything about it, from the tea selection, sandwiches and dessert. Staff was very attentive. We felt relaxed...
07/12/2018
Rated 4 out of 5 :
excellent option for anyone with city committments and desire for great service, very good rooms and health club facilities. excellent breakfast menu, energetic bar, top service from room to restaurant.
06/12/2018
Rated 3 out of 5 :
Hotel very clean and tidy and offers a superb location however, breakfast was terrible, service was so poor with many requests getting forgotten.Our room was boiling and pillows awful. Poor nights sleep affected our trip somewhat, this is the 2nd time I have stayed here...
06/12/2018
Rated 5 out of 5 :
I stayed here recently. From start to finish I cannot fault this Hotel. The staff at the check-in desk were extremely helpful and attentive and nothing was too much trouble for them, this can also be said to be honest about all of the other...
02/12/2018
Rated 5 out of 5 :
The service was excellent, at the bar, breakfast and lobby.The room was a bit tight, or would be better with smaller furniture Nice Sauna and swimming pool Location very good for a Long weekend, good cocktails at the bar.
01/12/2018
Rated 5 out of 5 :
This is actually my first time I write a TripAdvisor, and I am pleased that its gonna be for this place- The One Aldwych Hotel. Everything was perfect, starting by the welcoming from the doorman, and finishing up with the perfect service of Anna...
26/11/2018
Rated 5 out of 5 :
We had yet another great visit to One Aldwych -- and as always -- we felt very taken care of. We love the location, the staff, and the room was A++ (thanks for taking care of the temperature adjustments and checking in on it). We...
22/11/2018
Rated 5 out of 5 :
One Aldwych is smart, updated and modern. The staff is friendly and eager to assist confused visitors. The location is ideal for exploring some of London's highlights on foot, including the theatre district, Westminster Abbey, Churchill's War Room, Trafalgar Square and the delights of the...
12/11/2018
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08/11/2018
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29/10/2018
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15/11/2018
Rated 5 out of 5 :
This is the 3rd time we have stayed at One Aldwych. Each time in a different room category. All were extremely comfortable, incredibly well maintained, and very quiet, even though we faced the busy street. This is our favourite hotel in London and we have...
07/11/2018
Rated 4 out of 5 :
As always I have stayed here previously and the hotel is clean, luxury and a great stay at home/get away destination. The service is impeccable. The only concern we had was when we booked we discussed that we are staying for a special weekend and...
03/11/2018
Rated 5 out of 5 :
We stayed at this hotel, whilst in London to celebrate my partners birthday - the hotel was everything it promised to be The dinner we enjoyed at Eneko Basque was memorable in every way and service was exceptional.
30/10/2018
Rated 4 out of 5 :
Excellent staff, location & service. Nice rooms, but quite expensive and standard outfitted room. However this seems to be the general impression of hotels in London Their real asset is their employes, location and facilities. best in the business.
30/10/2018
Rated 3 out of 5 :
We stayed at One Aldwych to celebrate a family birthday. We had a delicious afternoon tea on the Saturday and my room was ready before I arrived at 1pm. The staff were friendly and helpful. The hotel is all OK but it's massively over priced....
30/10/2018
Rated 5 out of 5 :
We had a fantastic stay at the hotel and only wish it had been Longer. To us it was sheer luxury from the suite to which we were upgraded, to the facilities and fantastic food. Special mention to the wonderful staff who couldn't have been...
28/10/2018
Rated 5 out of 5 :
Short businesstrip, I really enjoyed my sleep and short stay at the Hotel, Perfect location for my short stay in London. The breakfast and atmosphere at the hotel was Nice and calm. I would like to stay at One Alwych NeXT time im visiting th...
26/10/2018
Rated 4 out of 5 :
The One Aldwych is a small and comfortable luxury hotel, perfectly situated in the theatre district. The service and restaurants are very good, especially the a la carte breakfast. The downside is that the rooms are small and outdated, and therefore currently too expensive compared...
23/10/2018
Rated 5 out of 5 :
I was travelling with my 7 year old son, and the fact that One Aldwych had a pool was a rare treat. Tucked under the hotel, the not-huge lap pool had a handful of floaties and pool noodles...just enough for us to make a seriously...
22/10/2018
Rated 5 out of 5 :
Super efficient and friendly staff. The facility to pull up outside in the car and have someone from the hotel park it for us is great and makes the arrival by car so easy. Lovely room and the lady who looked after our room was...
22/10/2018
Rated 5 out of 5 :
Another lovely weekend spent at the ideally located and perfectly appointed One Aldwych. I can't fault this place, lively bar and fabulous restaurants. The welcome is always warm and the team are friendly and attentive. Always nice to see some familiar faces in the hotel.Already...
22/10/2018
Rated 4 out of 5 :
Thanks to its great location the hotel is an ideal starting point for discovering the many faces of London, as most sights are within walking distance. Service, decor and floorplans are all uniquely good. What is lacking are simple ways to get all the mobile...
21/10/2018
Rated 4 out of 5 :
Great service and thoughtfulness. Clean and efficient, terrific location. Breakfast was efficient and very high quality. so much nicer than a standard buffet. Staff were friendly and helpful. Quite even on relatively lower floor. Advantage to have onsite gym, pool, spa.
21/10/2018
Rated 4 out of 5 :
We didn't stay here but visited for the afternoon tea and it was one of the best afternoon teas we have had. Theme was quirky and fun and the food was scrumptious and fresh. Staff and service faultless.
19/10/2018
Rated 5 out of 5 :
You made us feel at home!!You have excellent staff.The bar is very alive with prompt service Good location for visiting major attractions just walking Your private waiting room, just as you enter, is genial for guests wanting a little quiet and rest. Good coffee machine, too!
18/10/2018
Rated 5 out of 5 :
Had the pleasure of staying at One Aldwych for two nights - Fri/Sat. On arrival we were greeted by every staff member we passed. The room while small (central London of course) was well appointed. Great beds, robes, slippers, turndown service, very clean, fruit in...
16/10/2018
Rated 5 out of 5 :
I was for the week end at One Aldwych London to meet my best friend after 3 month. Was really great service. The room was nice and comfortable and we enjoyed the TOP LOCATION of this hotel. Breakfast is a la carte and very nice...
15/10/2018
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15/10/2018
Rated 5 out of 5 :
As usual One Aldwych lived up to their very good reputation and provided an excellent overnight stay whilst in London for business meetings. Very high standards of service and comfort for a reasonable price.
14/10/2018
Rated 5 out of 5 :
I stayed here in mid October 2918 on a Thursday night for work. The hotel is in a great location and the staff are very helpful. Room was small, but plenty has of facilities. The stay was Ok for business or would be good for...
10/10/2018
Rated 5 out of 5 :
Stayed two nights in an exec room. Room size was not particularly large but to be honest I didn't care, was sleeping in it only. Bed was amazingly comfortable, please don't change them in the refurbishment! Bathroom was as big as the bedroom and bath being...
09/10/2018
Rated 4 out of 5 :
Lovely hotel with excellent service, booked after much research as wanted a quiet stay. Bit concerned by some reviewers comments on the water system but have to say we didn't hear a thing. Wonderfully quiet room on the first floor. Small room but this is...
09/10/2018
Rated 4 out of 5 :
The receptionist was excellent and took us to our and sorted out swimming trunks for me.the room was very nice, but lacked a any where to hang our rain coats.The very small ( single) wardrobe, was difficult to access behind the main entrance door.My...
09/10/2018
Rated 4 out of 5 :
We have stayed at the Aldwych three times.I would describe the entrance and bar as 5 star, also the staff are certainly 5 star, so polite.The building is just outstanding, the windows in the entrance and decor is perfect and all blends in to the...
07/10/2018
Rated 5 out of 5 :
The staff here are so helpful, thank you.Our suite was fitted out to a very high standard.We also dined in-house at Indigo and enjoyed excellent service and food.As a birthday treat, it was a special experience.
06/10/2018
Rated 5 out of 5 :
Very elegant hotel really well designed in a fantastic location but what set it apart for me was the customer service and the little touches - second to none that I have experienced before. Good facilities and food. Would highly recommend this place and will...
06/10/2018
Rated 5 out of 5 :
Mad, but amazing afternoon tea was a real delight at One Aldwych, thoroughly recommended. First-class service and the food... wow! Great selection of fresh sandwiches, scones with a difference and sweets and desserts with a Charlie and the Chocolate Factory theme. Excellent selection of...
05/10/2018
Rated 2 out of 5 :
We decided to have a drink before meeting our daughter for afternoon tea. I asked for a prosecco and the barman said they only have champagne. As we were having champagne afternoon tea I said I will have a glass of chardonnay, we...
03/10/2018
Rated 5 out of 5 :
We subscribe to Leading hotels of the World and stay in London a few times a year. The rooms are lovely the restaurants serve great meals and the swimming pool/spa is very inviting. But the best feature of the Aldwych is the staff. Geon is...
02/10/2018
Rated 5 out of 5 :
Liked: The great location, very friendly stuff, always beautifully decorated
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01/10/2018
Liked: The location was amazing, perfect for seeing the shows and Covent garden
Disliked: Pillows were far too soft
01/10/2018
Rated 5 out of 5 :
The rooms are comfortable and quiet, the staff courteous but not too formal, and the bar, which is beautiful, has fantastic cocktails! (Also, we accidentally left some clothes behind in our room's wardrobe, and the staff smoothly retrieved them and posted them to our home...
30/09/2018
Rated 5 out of 5 :
My stay at One Aldwych was the best experience I have had at a London hotel. The team were friendly and extremely professional. The surrounding area is vibrant & exciting. It is important to be aware of the eco bathroom system in advance so that...
29/09/2018
Rated 5 out of 5 :
Wow wow wow!!! Fantastic place to meet pre theatre. Really welcoming. Great service. Lovely choice of food, we went for the nibbles, an assortment of 6 small dishes, plenty to eat and all so tasty. Highly recommended.
28/09/2018
Rated 4 out of 5 :
Very personalized service and great restaurant recommendations Very pleased and would go back with my family on our next trip Great location to the theatre district Rooms are smaller than others but very efficient.
26/09/2018
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26/09/2018
Rated 5 out of 5 :
Excellent welcome and service second to none. A great location! Our beautiful suite was a relaxing haven where we could retreat to escape the hustle and bustle of the city. We will definitely return son.
25/09/2018
Rated 4.8 out of 5 :
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25/09/2018
Rated 5 out of 5 :
We live near York but enjoy frequent visits to London and where ever possible we stay at One Aldwych. From the second you arrive the staff are extremely welcoming,understated and efficient. The rooms are modern and appointed to a high standard, lovely linen, bright and...
24/09/2018
Rated 4 out of 5 :
My stay was only one night. I would have enjoyed a Longer stay because the hotel is so nice. It is very conveniently located whether your reason for being in London is business or pleasure. It's an easy walk to virtually every major theatre in...
23/09/2018
Rated 4.8 out of 5 :
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20/09/2018
Rated 5 out of 5 :
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16/09/2018
Rated 3 out of 5 :
I stayed here with my partner over the weekend so that we could enjoy a show and some quality time together. We checked in at 4 (2 hours after you can check in) and our room was not ready. The staff did apologise and offer a...
15/09/2018
Rated 5 out of 5 :
I stayed here with five other colleagues on a business trip to London. The service level and training of the staff at this hotel is at the very least the same level of the best hotels in the Middle East and Asia - which is...
12/09/2018
Rated 5 out of 5 :
I believe that the week we spent at the One Aldwych was the eleventh stay for my daughters and me. When we go to London, we always return to the One Aldwych because I know we are going to have a marvellous time, guaranteed. Even...
10/09/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/09/2018
Rated 5 out of 5 :
My wife and I spent two wonderful nights at this boutique hotel just off the heart of the Strand in London. The property - lobby, bar area, front desk and rooms - are all beautiful, artistic and comfortable, and speak to a refined space of...
07/09/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/09/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/08/2018
Rated 4.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was small
30/08/2018
Rated 4 out of 5 :
Great location, very courteous and friendly service, very clean room, comfortable and nice in every way. Rooms just a little smallish compared to American hotels, but it was very adequate for our needs. Price was quite high, but it was central London.
30/08/2018
Rated 3 out of 5 :
Location and service are very good; breakfast is way overpriced (£80 for 2 omelettes, 2 coffees, and fresh juice...), and afternoon tea is nice (had better in other hotels in London). The room is small and a bit disappointing if compared to other 5 stars...
29/08/2018
Rated 5 out of 5 :
Everything about this hotel is perfect. In particular, we found the housekeeping staff to be extremely attentive and warm. The hotel lounge (not the bar, though the bar is nice, too, if you want a nice cocktail) is wonderful -- tucked away in a magically...
28/08/2018
Rated 5 out of 5 :
A few years ago my husband and me stayed with the hotel, in comparison to back then and nowadays we were surprised how well kept the rooms presented themselves. Especially little details such as the bookmark on turn down or the zip bag made me...
28/08/2018
Rated 5 out of 5 :
My wife and I had the pleasure of spending our 16th anniversary here. Have to say it was one our best hotel stay experiences in London ever! Yes ever! From checking in to checking out it was super. The staff literally bent over back wards...
28/08/2018
Rated 1 out of 5 :
This is my worst hotel experience as a member of LHW. The service level from guest relation was terribly unprofessional and room was extremely bad. I booked for 8 nights but I cancelled my booking after my 2nd night and went to another hotel.
28/08/2018
Rated 5 out of 5 :
Simply stunning, have had afternoon tea here twice and it is the best I've ever had, can't wait to go again! Love the fact that you can order more of anything you like as well. The Charlie cocktail is great, but beware it's lethal...
28/08/2018
Rated 5 out of 5 :
Excellent hotel with excellent location located at the city centre,extremely clean & comfortable. Would definitely recommend this hotel to everybody! It's a true sample of excellent hospitality......
27/08/2018
Rated 5 out of 5 :
I had a lovely stay at One Aldwych hotel. The staff were friendly, professional, and extremely accommodating. We were offered a free room upgrade after our travel plans changed, and we had to arrive a night early. The location is perfect, in the heart of...
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