Best Western Palm Hotel
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Customer Reviews For The Palm Hotel London


Address: 64-76 Hendon Way, London, NW2 2NL
This hotel has averaged a score of 3.7 out of 5 by 2569 past guests
>>>Booking.com (average customer rating 3.9 out of 5 from 1614 reviews)
>>>Tripadvisor (ranked 560 of 1117 for Hotels in London and rated 3.5 out of 5 from 916 reviews)

07/06/2019
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06/06/2019
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03/06/2019
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02/06/2019
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28/05/2019
Rated 3 out of 5 :
This hotel advertises that it has handicap accessible facilities. I am in a wheelchair unable to walk at all. When the aavacations booked the room for me they took the hotel adverts as true. However, when I got to the hotel I found that the room itself was extremely small for a wheelchair to maneuver. The bathroom was perfect. The problem was that the only way to get to the room was up a steep narrow ramp with a turn ending in a very small landing in front of a door which opened outward. In order to get to and from the room to the lobby, one had to call the front desk and wait for someone to come to the room to make sure they could safely get one out of/into the room and up/down the steep ramp.\nWhen I explained to the manager/owner that I would need to change hotels he was most gracious and agreed to only charge me for the one night I stayed. However, he has consistently refused all requests from myself and the travel agents who arranged the stay which was on May 2, 2019. I believe the owner/manager, Brian, had the best intentions for the room, it just was not well thought out.
27/05/2019
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26/05/2019
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20/05/2019
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18/05/2019
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13/05/2019
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09/05/2019
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06/05/2019
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05/05/2019
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02/05/2019
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29/04/2019
Rated 5 out of 5 :
Very welcoming and friendly relatively small hotel close to Golder\u2019s Green. Ideal for short stay in North London with good transport links and some parking. The room was very acceptable and comfortable. Would definitely book the hotel again.
28/04/2019
Rated 5 out of 5 :
Had reserved a city view room was allocated a different one without an apology or notice. My husband had booked the room the reception insisted on settling direct as they could not charge the card. Overall a disappointing stay.
26/04/2019
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24/04/2019
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15/04/2019
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14/04/2019
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13/04/2019
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12/04/2019
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10/04/2019
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09/04/2019
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08/04/2019
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07/04/2019
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06/04/2019
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05/04/2019
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04/04/2019
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02/04/2019
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01/04/2019
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30/03/2019
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28/03/2019
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27/03/2019
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26/03/2019
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25/03/2019
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24/03/2019
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23/03/2019
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21/03/2019
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19/03/2019
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17/03/2019
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14/03/2019
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13/03/2019
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12/03/2019
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10/03/2019
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03/03/2019
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01/03/2019
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28/02/2019
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22/02/2019
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19/02/2019
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18/02/2019
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16/02/2019
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15/02/2019
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14/02/2019
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13/02/2019
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12/02/2019
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11/02/2019
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10/02/2019
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06/02/2019
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04/02/2019
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03/02/2019
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01/02/2019
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27/01/2019
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24/01/2019
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23/01/2019
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16/01/2019
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14/01/2019
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06/01/2019
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03/01/2019
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02/01/2019
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28/12/2018
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27/12/2018
Rated 1 out of 5 :
I booked this hotel because of the cheap price and at the time, its 3 1/2 star ratings. I should of heeded other reviewers who also warn not to stay here. Mattresses feel like they have never been replaced. If you have ever had back.
25/12/2018
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24/12/2018
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13/12/2018
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12/12/2018
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11/12/2018
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11/12/2018
Rated 4 out of 5 :
Having often seen this hotel when driving into London it suited me to stay in N London on this trip so as there were vacancies and the price was reasonable I decided to try it. Surprise indeed, the reception staff were extremely helpful and quick.
06/12/2018
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02/12/2018
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01/12/2018
Rated 4 out of 5 :
Booked this hotel about 3 weeks before we travelled. It was very reasonable, (£75 for a family room including free parking). It's a half-hour Tube trip to central London, but in terms of cost it fits the bill. The hotel room itself was modern, clean.
30/11/2018
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29/11/2018
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26/11/2018
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26/11/2018
Rated 3 out of 5 :
Stayed here as a big group for a friends 21st. Although I had rang numerous times to ensure one of the rooms booked could be decorated the message didn't seem to get through. Luckily on check in we were separate from the birthday party and.
25/11/2018
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14/11/2018
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05/11/2018
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04/11/2018
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03/11/2018
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31/10/2018
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29/10/2018
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28/10/2018
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