Park Plaza County Hall
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Customer Reviews For The Park Plaza County Hall Hotel


Address: 1 Addington Street, Waterloo, London, SE1 7RY, England, UK
This hotel has averaged a score of 4.4 out of 5 by 15407 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 6395 reviews)
>>>Tripadvisor (ranked 340 of 1132 for Hotels in London and rated 4.5 out of 5 from 9024 reviews)

01/10/2019
Rated 4.8 out of 5 :
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30/09/2019
Rated 4.0 out of 5 :
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30/09/2019
Rated 4.8 out of 5 :
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29/09/2019
Rated 4.0 out of 5 :
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29/09/2019
Rated 3.5 out of 5 :
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29/09/2019
Rated 4.6 out of 5 :
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29/09/2019
Rated 4.4 out of 5 :
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29/09/2019
Rated 3 out of 5 :
Dear ebloom636048, \n\nThank you for your review.\n\nWe are glad to read that the location of the hotel and your room have met your expectations.\n\nPlease accept our sincerest apologies for the breakfast experience not meeting your expectations. Rest assured the feedback has been shared with the Food and Beverage Manager for their immediate attention. \n\nWe hope to have a chance to welcome you back for a return stay that I am sure will be much more indicative of our usual high standards.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager\n
28/09/2019
Rated 4.4 out of 5 :
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27/09/2019
Rated 3 out of 5 :
Dear G5377cysimonc, \n\nThank you for taking the time to review your recent stay with us.\n\nWe are delighted to read that your visit has met your expectations and we look forward to welcome you back in the near future.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager
26/09/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
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26/09/2019
Rated 3.8 out of 5 :
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26/09/2019
Rated 4.0 out of 5 :
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26/09/2019
Rated 3 out of 5 :
Dear IrishRover7777, \n\nThank you for your feedback.\n\nWe are sorry to see that your recent stay has not met your expectations.\n\nIn order to investigate this matter in more depth, we would appreciate if you could contact us on ppchgrm@pphe.com.\n\nWe look forward to your email.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager
25/09/2019
Rated 4.2 out of 5 :
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25/09/2019
Rated 3 out of 5 :
Dear 12victor, \n\nThank you for your feedback.\n\nWe are sorry to see that your stay was spoiled by the policy of having to guarantee the whole stay at the check in time. This is standard practice in most London Hotels, however please be assured that your comments have been shared with the Management Team.\n\nWe hope to have a chance to welcome you back in the future.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager
24/09/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
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24/09/2019
Rated 3 out of 5 :
Dear T F, \n\nThank you for your feedback.\n\nWe are sorry to read that your recent stay has not met your expectations.\n\nPlease be assured that your feedback has been shared with the relevant departments for their immediate attention.\n\nWe do hope to welcome you back for a return visit, which I am sure will be much more indicative of our usual high standards. \n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager
24/09/2019
Rated 3 out of 5 :
Dear naser621, \n\nThank you for taking the time to leave a review of your recent stay with us.\n\nWe are glad to read that you have enjoyed your stay and that the location and facilities near by have met your expectations.\n\nWe hope to welcome you back in the near future.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager
23/09/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
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23/09/2019
Rated 3 out of 5 :
Dear Philipkent2013, \n\nThank you very much for sharing your feedback with us. \nWe are happy to see that you had an enjoyable experience.\n\nWe hope to see you again son.\n\nKind regards, \n\nCarla Lo Giudice\nGuest Relation Manager
23/09/2019
Rated 3 out of 5 :
Dear j0hnt1988, \n\nThank you for the amazing score and the time you spent to give us your feedback. \nWe are glad you could enjoy your stay in Park Plaza county Hall. \n\nWe hope to have the pleasure to have you as our guest again. \n\nKind Regards, \n\nCarla Lo Giudice \nGuest Relation Manager
22/09/2019
Rated 3.6 out of 5 :
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22/09/2019
Rated 3 out of 5 :
Like another users, our stay has been canceled by amoma.com but when trying to contact the hotel, we have received a very little help from them.\n\nIn our case, we need to be able to claim or make a new reservation, confirmation by the hotel of the cancellation. After several forms, unanswered emails and a call in the we are notified that they will send an email informing us, we are still formal unanswered.
21/09/2019
Rated 4.8 out of 5 :
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21/09/2019
Rated 4.6 out of 5 :
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21/09/2019
Rated 4.4 out of 5 :
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21/09/2019
Rated 3 out of 5 :
Dear meetthecockers, \n\nThank you for taking a moment to share your experience about your stay at Park Plaza County Hall.\nIt's warming to hear you enjoyed your stay with us so much and its great to hear you enjoyed the cleanliness of the rooms and our superb location! \n\nWe hope to welcome you back in the near future for another 5-star experience.\n\nBest Regards, \n\nPetra Cappannari\nFront of House Manager
20/09/2019
Rated 3.6 out of 5 :
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19/09/2019
Rated 4.8 out of 5 :
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17/09/2019
Rated 4.4 out of 5 :
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16/09/2019
Rated 4.6 out of 5 :
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14/09/2019
Rated 4.2 out of 5 :
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14/09/2019
Rated 4.8 out of 5 :
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13/09/2019
Rated 4.8 out of 5 :
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12/09/2019
Rated 4.8 out of 5 :
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11/09/2019
Rated 4.5 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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10/09/2019
Rated 4.6 out of 5 :
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09/09/2019
Rated 4.0 out of 5 :
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06/09/2019
Rated 3.8 out of 5 :
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06/09/2019
Rated 4.0 out of 5 :
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06/09/2019
Rated 4.6 out of 5 :
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05/09/2019
Rated 5 out of 5 :
Dear Storyteller439875, \n\nThank you for choosing us as your preferred accommodation for your recent stay. \n\nI am glad to read your positive comments about our staff. Is meaningful for us to know that our guests receive all the attention they deserve.\n\nWe really appreciate the time you spent to write this feedback that will be a useful help to get always better.\n\nKind Regards, \n\nCarla Lo Giudice\nGuest Relation Manager\n.
05/09/2019
Rated 5 out of 5 :
Dear Jeroen14F, \n\nThank you very much for sharing your feedback with us. We are happy to see that you had an enjoyable experience.\n\nWe hope to see you again son.\n\nKind regards, \n\nCarla Lo Giudice\nGuest Relation Manager\n.
04/09/2019
Rated 5 out of 5 :
Dear Kombzz, \n \nThank you for the time you spent to give us your feedback.\n\nWe are glad you could enjoy your stay in Park Plaza county Hall.\n\nWe hope to have the pleasure to have you as our guest again.\n\nKind Regards, \nCarla Lo Giudice\nGuest Relation Manager.
04/09/2019
Rated 5 out of 5 :
Dear iqraconsultant, \n\nThank you for your amazing feedback and for the time you spent giving us your opinion.\n\nWe really appreciate the nice comment about our staff member. Please be assured that my colleague will be informed about your lovely words.\n\nWe hope to have the pleasure to welcome you here again.\n\nKind Regards, \n\nCarla Lo Giudice\nGuest Relation Manager.
03/09/2019
Rated 4.6 out of 5 :
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03/09/2019
Rated 4.4 out of 5 :
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02/09/2019
Rated 4.4 out of 5 :
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31/08/2019
Rated 4.4 out of 5 :
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31/08/2019
Rated 1 out of 5 :
Dear Wahidkayani, \n\nFirst of all thank you for taking your time to leave us such a fantastic five star review.\n\nIt fills me with pride to hear you had such a wonderful time during your stay and I am glad Farhad and Getter seemingly went above and beyond to ensure you had a great time.\n\nI certainly do hope we welcome you back again son in the near future.\n\nKind Regards, \n\nPetra Cappannari\nFront of House Manager.
30/08/2019
Rated 4.2 out of 5 :
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29/08/2019
Rated 4.4 out of 5 :
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29/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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28/08/2019
Rated 4.2 out of 5 :
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28/08/2019
Rated 4.4 out of 5 :
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28/08/2019
Rated 4.6 out of 5 :
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28/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 1 out of 5 :
Dear Meg_kinsey, \n\nThank you for taking the time to leave a review of your recent stay with us. \nWe are delighted to read that you stay has exceeded your expectations and that your kids could enjoy the time with us.\n\nWe look forward to welcome you and your family back upon your next trip to London.\n\nKind Regards, \nCarla Lo Giudice\nGuest Relation Manager.
28/08/2019
Rated 1 out of 5 :
Dear Theguinnesses, \n\nThank you for choosing us again as your preferred accommodation in London.\n \nThank you for your positive comments about our staff. Is meaningful for us to know that our guests receive all the attention they deserve.\n\nWe are sorry if the breakfast has been not a fantastic experience for you but we are already working on it. We are currently extending and refurbishing our main restaurant and ground floor bar \u2013 this will incorporate additional seating and avoid queues during the busiest times. This should be completed by September 2019. \nWe hope to have the possibility to show you this refurbished area next time you will stay with us.\n\nWe really appreciate the time you spent to write this feedback that will be a useful help to get always better.\n\nKind Regards, \n\nCarla Lo Giudice\nGuest Relation Manager.
28/08/2019
Rated 1 out of 5 :
Dear stephan_staeger, \n\nThank you for your 5 star review.\n\nWe are delighted to read that you have enjoyed your stay and that you could take advantage of our central location.\n\nI will be sure to share your kind feedback with the rest of our team.\n\nWe look forward to welcome you back upon your next visit to London.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager.
27/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/08/2019
Rated 1 out of 5 :
Dear Niso, \n \nWe are glad to hear you could enjoy the stay with us.\n\nThank you very much for the time you spent to give us your feedback.\n\nI am sorry to read that the breakfast couldn't meet your expectation.\nWe are already working on some changes. We are extending and refurbishing the whole area so we hope to have the possibility to show you this space the next time you will stay with us.\n\nRegarding the Taxi, our Concierge can arrange a cab for you next time if you like.\n\nKind Regards, \n\nCarla Lo Giudice\nGuest Relation Manager.
26/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
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26/08/2019
Rated 4.8 out of 5 :
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Disliked: Guest did not comment for this item.
26/08/2019
Rated 4.0 out of 5 :
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26/08/2019
Rated 1 out of 5 :
Dear Voddie76, \n\nThank you for your feedback.\n\nWe are glad to read that you and your family have enjoyed your recent stay.\n\nI will be sure to share your kind feedback with the rest of my team.\n\nWe look forward to welcome you back in the near future.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager.
26/08/2019
Rated 1 out of 5 :
Dear sunkissedlymeRegis, \n\nThank you for taking the time to leave a review of your recent stay with us.\n\nWe are delighted to read that you and your family have enjoyed your time here and the stay has met your expectations.\n\nI have shared your feedback with Petra, Daniel and the rest of the team, they were thrilled to now that they has such a positive impact on your stay.\n\nWe look forward to welcome you back upon your next trip to London.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager.
26/08/2019
Rated 1 out of 5 :
Dear andrewhospo, \n\nThank you for taking the time to write to us about your concerns of your recent stay with us.\n\nWe are sorry to read that your stay has not met your expectations. Please be assured that your feedback has been shared with the concerned team member, and she is working diligently to ensure that a similar situation does not occur again in the future.\n\nWe do hope to have the chance to welcome you back for a return stay that I am sure will be much more indicative of our usual high standards. Please do contact me on gleemet@pphe.com, as it would be my pleasure to oversee the details of your reservation.\n\nI look forward to hearing from you.\n\nKind regards, \nGetter Leemet\ngleemet@pphe.com\nAsst. Front Of House Manager.
25/08/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2019
Rated 1 out of 5 :
Dear bthoma896615, \n\nThank you for choosing us as your preferred accommodation for your recent stay. \n\nI am really glad to read your positive comments about our staff. Is meaningful for us to know that our guests receive all the attention they deserve.\n\nWe really appreciate the time you spent to write this feedback and we hope to have you in our property again as our guest.\n\nKind Regards, \nCarla Lo Giudice\nGuest Relation Manager.
24/08/2019
Rated 3.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/08/2019
Rated 4.8 out of 5 :
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