Park Plaza Victoria Hotel
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Customer Reviews For The Park Plaza Victoria


Address: 239 Vauxhall Bridge Road, London, England, UK, SW1V 1EQ
This hotel has averaged a score of 4.2 out of 5 by 10280 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 4741 reviews)
>>>Tripadvisor (ranked 271 of 1129 for Hotels in London and rated 4 out of 5 from 5559 reviews)

30/09/2019
Rated 4.8 out of 5 :
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30/09/2019
Rated 4.6 out of 5 :
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30/09/2019
Rated 4.0 out of 5 :
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29/09/2019
Rated 4.8 out of 5 :
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28/09/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to review the hotel, awarding us with a perfect score.\n\nWe are glad to hear that your experience with us has been fully satisfactory in all its aspects, and that you enjoyed your time here.\n\nWe look forward to welcoming you again to Park Plaza Victoria on the next occasion.\nKind regards\n\nStefanie Hardy
27/09/2019
Rated 5 out of 5 :
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27/09/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to leave us such a nice feedback regarding your recent stay at Park Plaza Victoria.\n\nI am glad to hear that, although the issues with the booking experienced due to the bankrupt of Amoma travel agency, our staff was able to take care of your reservation, and accommodate you in a very nice room. I will personally share your comments within the front desk team, as I am sure they will use it as encouragement to keep up with the usual hard work.\n\nI would like also to thank you for your constructive feedback regarding the bedroom soundproof, which has been taken on board, and will be certainly considered for future improvements.\n\nI look forward to welcoming you to Park Plaza Victoria on the next occasion, shall your business bring you back into this area of London.\n\nWarmest regards\n\nStefanie Hardy
26/09/2019
Rated 4.8 out of 5 :
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26/09/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to share your experience in detail on Tripadvisor.\n\nWe are absolutely delighted by your review, which awards us of our continuous work, aimed to provide a superior customer service to all our guests.\nWe appreciate that you highlighted the convenient location of the hotel, close to Victoria station, in a vibrant area full of restaurants, shops and theatres, but most important well connected with all the major transport links of Central London, making it easier for our guests to explore the city.\n\nOn behalf of the entire team, I would like to thank you once more for your wonderful feedback, with the hope to be able to welcoming you again to Park Plaza Victoria on the next occasion.\n\nWarmest regards\n\nStefanie Hardy
26/09/2019
Rated 5 out of 5 :
Dear pgiard, \n\nThank you very much for taking the time to review the hotel, awarding us with a 5-star score. \n\nWhat wonderful review! \n\nWe are extremely happy to hear that your experience with us has been fully satisfactory in all its aspects, and that you enjoyed your time here and the customer service provided by our staff. \n\nWe look forward to welcoming you again to Park Plaza Victoria on the next occasion. \n\nKind regards \n\nStefanie Hardy
26/09/2019
Rated 5 out of 5 :
Dear Happiness, \n\nThank you for taking the time to leave us a feedback regarding your recent stay at Park Plaza Victoria. \n\nWe are glad to hear that you appreciated the convenient location of the hotel, close to Victoria station and very well connected with all the major transport links to Central London. \n\nOn the other hand, we understand that your experience did not completely match your expectations, due to some issues relative with the street noise. \n\nWe would certainly take into consideration your honest and constructive comments on how to improve the comfort and facilities in the rooms, and we really hope that, on the next occasion, we will be able to show those improvements. Once more, thank you for your feedback and business. \n\nWe look forward to welcoming you to Park Plaza Victoria.\n\nKind regards, \n\nStefanie Hardy
25/09/2019
Rated 5 out of 5 :
Dear Elise, \nThank you very much for taking the time to review the hotel, awarding us with a 5-star \nscore.\nWe are extremely happy to hear that your experience with us has been fully satisfactory in all its aspects, and that you enjoyed your time here and the customer service provided by our staff.\n\nWe look forward to welcoming you again to Park Plaza Victoria on the next occasion.\nKind regards\n\nStefanie Hardy\n
24/09/2019
Rated 4.4 out of 5 :
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24/09/2019
Rated 5 out of 5 :
Dear Valentina, \nThank you very much for taking the time to review the hotel, sharing your experience on Tripadvisor.\n\nWe are glad to hear that your stay with your friend has been fully satisfactory in all its aspects, and that you enjoyed your time here.\n\nWe also appreciate your useful and constructive suggestions regarding the breakfast, which will be surely considered for future improvements.\n\nWe look forward to welcoming you again to Park Plaza Victoria on the next occasion.\nKind regards\n\nStefanie Hardy\n
24/09/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to review the hotel, awarding us with a perfect score.\n\nWe are glad to hear that your experience with us has been fully satisfactory in all its aspects, and that you enjoyed your time here, already thinking to come back in the future.\n\nWe look forward to welcoming you again to Park Plaza Victoria on the next occasion.\nKind regards\n\nStefanie Hardy\n
23/09/2019
Rated 4.2 out of 5 :
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23/09/2019
Rated 4.8 out of 5 :
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23/09/2019
Rated 4.4 out of 5 :
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23/09/2019
Rated 4.6 out of 5 :
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23/09/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to review the hotel, awarding us with a perfect score.\n.\nWe are glad to hear that your experience with us has been fully satisfactory in all its aspects, and that you enjoyed your time here.\nYour wonderful comments towards the staff, the location and facilities of the hotel are very well appreciated, and will be shared with the rest of the team, serving as encouragement to keep up with the usual hard work.\n\nWe look forward to welcoming you again to Park Plaza Victoria on the next occasion.\nKind regards\n\nStefanie Hardy
21/09/2019
Rated 5 out of 5 :
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20/09/2019
Rated 5 out of 5 :
Dear WorldwideWebster, \n\nThank you very much for your kind comments and a perfect score. We are happy you enjoyed your stay with us and we look forward to welcoming you back. \n\nKind regards, \nGeneral Manager\nStefanie Hardy
19/09/2019
Rated 5 out of 5 :
Dear KarensZ6099iy, \n\nThank you very much for your time to write us a review ! \nWe are happy that you enjoyed your stay with us and thank you for joining us on our Eco Project ! \n\nWe look forward to welcoming you back ! \n\nKind regards, \n
18/09/2019
Rated 4.4 out of 5 :
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18/09/2019
Rated 4.6 out of 5 :
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18/09/2019
Rated 5 out of 5 :
Dear InnSi, \n\nThank you for taking the time to leave us a feedback regarding your recent stay at Park Plaza Victoria. \n\nWe are glad to hear that you appreciated the convenient location of the hotel, close to Victoria station and very well connected with all the major transport links to Central London. \n\nOn the other hand, we understand that your experience did not completely match your expectations, due to some issues in your room. \nWe would certainly take into consideration your honest and constructive comments on how to improve the comfort and facilities in the rooms, and we really hope that, on the next occasion, we will be able to show those improvements. \n\nOnce more, thank you for your feedback and business. \n\nKind regards, \n\nStefanie Hardy
18/09/2019
Rated 5 out of 5 :
Dear Sam1994u, \n\nThank you very much for your kind comments, we will be celebrating Aymen here at Park Plaza Victoria and also look forward to welcoming you back in the future.\n\nKind Regards, \n\n
17/09/2019
Rated 4.6 out of 5 :
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16/09/2019
Rated 5 out of 5 :
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16/09/2019
Rated 3 out of 5 :
Stayed three nights while in London with the family. We got a slightly larger room which had a large (albeit springy) sofa bed. The room included dishwasher and stove top in addition to the fridge and coffee maker. WiFi was free and fast enough for our purpose. \n\nWe had a bath tub bathroom. And while the usual amenities were included, there were no toothbrush. Not a big problem. Although the bathroom could do with more hooks or even a bar to hang towels etc. \n\nlocation wise, it was close to Victoria station as well as the bus terminal. In addition, the theatre for both Wicked and Hamilton are within easy walking distance. There\u2019s even a large Sainsbury supermarket just down the road. \n\nThere seems to be a number of eateries around although some required advanced booking as we found out first hand. \n\nAll in all, a conveniently located property with friendly enough staff. Will definitely consider staying here again in the future.
16/09/2019
Rated 3 out of 5 :
Dear Ceylinb2018, \n\nThank you very much for your kind comments in regards to our hotel and staff ! \nWe are happy you enjoyed your stay with us and we look forward to welcoming you back in the future.\n\nKind regards, \n.
15/09/2019
Rated 4.8 out of 5 :
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14/09/2019
Rated 4.6 out of 5 :
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14/09/2019
Rated 5 out of 5 :
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14/09/2019
Rated 4.4 out of 5 :
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14/09/2019
Rated 4.0 out of 5 :
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13/09/2019
Rated 5 out of 5 :
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13/09/2019
Rated 4.6 out of 5 :
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12/09/2019
Rated 4.2 out of 5 :
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11/09/2019
Rated 4.6 out of 5 :
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10/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 4.0 out of 5 :
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09/09/2019
Rated 4.4 out of 5 :
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09/09/2019
Rated 4.6 out of 5 :
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08/09/2019
Rated 4.8 out of 5 :
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07/09/2019
Rated 4.2 out of 5 :
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06/09/2019
Rated 4.6 out of 5 :
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06/09/2019
Rated 4.8 out of 5 :
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05/09/2019
Rated 4.8 out of 5 :
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03/09/2019
Rated 5 out of 5 :
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01/09/2019
Rated 4.2 out of 5 :
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31/08/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 4.6 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 5 out of 5 :
Dear Brenda, \nThank you very much for taking the time to review the hotel with such a detailed feedback, covering all the aspects of your experience at Park Plaza Victoria.\n\nWe are very glad to notice the overall satisfaction of your comments, and we really appreciate the compliments towards our staff, which will be surely shared as encouragement to keep up with the usual hard work.\n\nWe are happy to hear that you would come back again in the future, and we really look forward to welcoming you again on the next occasion.\n\nKind regards\n\nStefanie Hardy.
30/08/2019
Rated 5 out of 5 :
Dear Brian, \nThank you very much for taking the time to review the hotel on TripAdvisor.\n\nWe are glad to hear that your experience with us has been overall satisfactory, and we really appreciate your constructive comments and suggestions, which will be certainly shared within the management team, and considered for future improvements. \n\nOn behalf of the entire staff, I would like to thank you for your business, with the hope to be able to welcoming you again at Park Plaza Victoria on the next occasion. \n\nWarmest regards \n\nStefanie Hardy.
30/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for sharing your experience at Park Plaza Victoria on TripAdvisor.\n\nWe are delighted to receive your positive feedback and overall perfect score, with appreciation towards the convenient location of the hotel, the modern facilities, and, most important, the excellent customer service received from our staff, which represent surely our best reason of pride.\n\nYour comments will be shared within the rest of the team across the various departments, serving as reward and, at the same time, encouragement to keep up with the usual hard work.\n\nOnce more, thank you for your feedback and business. We look forward to welcoming you again to Park Plaza Victoria on the next occasion.\n\nWarmest regards\n\nStefanie Hardy.
29/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
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29/08/2019
Rated 5 out of 5 :
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29/08/2019
Rated 5 out of 5 :
Dear Michael, \nThank you very much for taking the time to share your feedback on Tripadvisor.\n\nWe are glad to hear that your experience with us has been fully satisfactory, and that you particularly appreciated the convenient, central location of the hotel, close to Victoria station, and hence very well linked with all the main attractions and places of interest in central London.\n\nOn behalf of the entire team, I would like to thank you once more for your feedback, with the hope to see you again at Park Plaza Victoria very son.\n\nWarmest regards\n\nStefanie Hardy.
29/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for your positive review.\nWe are glad to hear that your experience with us has been fully satisfactory, with specific mention towards the convenience location of the hotel, which you surely appreciated, and which is certainly one of our main features.\n\nHere at Park Plaza Victoria we strive to provide a superior customer service, offering premium location with easy access to the main transport links for central London.\n\nOn behalf of the entire team, I would like to thank you once more for your feedback, hoping to see you again in the near future.\n\nKind regards\n\nStefanie Hardy.
28/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to review the hotel, sharing your comments on Tripadvisor.\n\nWe are glad to hear that your experience with us has been fully satisfactory, and you were able to enjoy your vacation with your family, attending the Wicked show, close to the hotel.\n\nThank you also for your lovely comments towards the staff at Tozi, to whom we will share you feedback, serving as encouragement to keep up with the usual hard work.\n\nOnce more, thank you for your review, and we really hope to be able to welcoming you again to Park Plaza Victoria on the next occasion.\n\nWarmest regards\n\nStefanie Hardy.
27/08/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
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27/08/2019
Rated 5 out of 5 :
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27/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to leave us a feedback regarding your recent stay at Park Plaza Victoria.\n\nWe are absolutely delighted to receive your appreciation towards several aspects of the hotel: from the convenient location to the breakfast service and the Tozi restaurant.\n\nThe comment we are most proud of is surely the one mentioning the great customer service received by the staff, to whom we will share your lovely feedback, serving as encouragement to keep up with the usual hard work.\n\nWe are happy that you are already thinking to come back to Park Plaza Victoria, and we look forward to welcoming you again on the next occasion.\n\nWarmest regards\n\nStefanie Hardy.
26/08/2019
Rated 3.8 out of 5 :
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26/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for leaving us such a nice feedback on Tripadvisor.\n\nWe are happy to hear that your stay with us has been overall satisfactory, and that you particularly appreciated the customer service received by our staff, who strive everyday to provide the best possible experience to all our guests.\n\nI will personally pass your compliments to Chef Hamid, that you particularly appreciated during the breakfast service. Your positive feedback will surely serve as encouragement to keep up with the usual hard work.\n\nOn behalf of the entire team, I would like to thank you once more for your feedback and business, looking forward to welcoming you and your family back to Park Plaza Victoria on the next occasion.\n\nWarmest regards\n\nStefanie Hardy.
25/08/2019
Rated 5 out of 5 :
Dear Laura, \nThank you very much for taking the time to leave us an extensive feedback regarding your recent stay at Park Plaza Victoria with your daughter.\n\nFirst and foremost, I would like to extend my most sincere apologies for the inconveniences you had to face during your Long stay with us. I can perfectly understand your disappointment, and I will personally investigated with our Housekeeping department to better understand what happened, and why the toiletries have not been replenished regularly during your stay. These kind of issues should not happen and I will make sure to share your honest feedback within the management team, in order to avoid similar unpleasant situation to happen again in the future.\n\nThank you also for your constructive comments regarding other aspects of your stay, which will be certainly taken into consideration fir future improvements.\n\nI really hope that you would give us another chance and come back to Park Plaza Victoria in the future, as I am sure we would be able to better serve you.\n\nOnce more, thank you for your feedback.\nKind regards\n\nStefanie Hardy.
25/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to leave us such a nice feedback regarding your recent stay at Park Plaza Victoria.\n\nWe are absolutely delighted to receive your full satisfaction concerning your stay, and we are also glad that you highlighted the convenient location of the hotel, close to Victoria station, in a vibrant area full of restaurants, theatres and shops. \nGiven its convenient Location, Park Plaza Victoria hotel represents the perfect starting point to explore Central London, thanks to the easy accessible and close transport links in its proximity.\n\nOn behalf of the entire team, I would like to thank you once more for your feedback, with the hope to see you again at the hotel on the next occasion.\n\nKind regards\n\nStefanie Hardy\n.
24/08/2019
Rated 5 out of 5 :
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22/08/2019
Rated 4.4 out of 5 :
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21/08/2019
Rated 4.8 out of 5 :
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20/08/2019
Rated 4.2 out of 5 :
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19/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 5 out of 5 :
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18/08/2019
Rated 4.2 out of 5 :
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17/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to leave us such a detailed and rewarding feedback about your recent stay at park Plaza Victoria.\n\nWe are absolutely delighted to receive your appreciation towards the staff and the customer service received. Please rest assured that I will personally share your comments with Francesca and the other employees who contributed to provide you and your family a pleasant stay, which is obviously our first priority.\n\nWe are also glad that you would recommend the hotel to other people, as the word of mouth is surely the best advert for us, and we are really thankful of your feedback.\n\nWe look forward to welcoming you again to Park Plaza Victoria on the next occasion.\nWarmest regards\n\nStefanie Hardy.
17/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for taking the time to leave us positive feedback regarding your recent stay at Park Plaza Victoria.\n\nI am glad to hear that your experience with us has met your expectations, and you particularly like the bedroom you were assigned to.\nAn ideal home base (for both families and professionals), to explore London, our rooms and apartments have been designed for the modern traveller and equipped with tasteful amenities that help you feel at home.\n\nWe also appreciate your honest feedback regarding the upgrade procedure, the breakfast service and the shower in the room: we will share and discuss your comments within the relevant department, with the aim to constantly improve our service and product.\n\nOnce more, thank you for your comments, and we look forward to welcoming you again at Park Plaza Victoria on your next visit to London.\n\nWarmest regards\n\nStefanie Hardy\n.
16/08/2019
Rated 4.6 out of 5 :
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16/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you so much for sharing your comments on Tripadvisor.\n\nWe are delighted to receive your positive comments and perfect score, meaning that your experience with us has been fully satisfactory so that you are already thinking to come back in the next occasion.\n\nYour honest and constructive feedback will be shared within the team, in order to tune those operations and aspect of our service who still requires attention and improvement.\n\nI look forward to welcoming you again to Park Plaza Victoria in the near future.\n\nBest regards\n\nStefanie Hardy\n.
16/08/2019
Rated 5 out of 5 :
Dear Peter, \nThank you very much for taking the time to leave us positive feedback about your recent stay.\n\nI am glad to understand that your experience at Park Plaza Victoria has been overall satisfactory. \nI will personally share your comments with the entire team, which will serve as an encouragement to keep up with our high level of customer service we strive to provide on a daily basis to all our guests.\n\nI am also particularly proud to hear that you mentioned in a positive way your experience at our tozi restaurant. Focused on the \u201ccicchetti\u201D concept (small sharing plates).\ntozi is a lively place to come and hare great value Italian food with friends and family, at any time of the day, ideal not only for lunch or dinner meals but also for a mid-afternoon snack or after-work drinks with friends and colleagues.\n\nOnce more, thank you for your comments, and we look forward to welcoming you again at Park Plaza Victoria on your next visit to London.\n\nWarmest regards\n\nStefanie Hardy\n.
15/08/2019
Rated 5 out of 5 :
Dear Romeo, \nThank you for taking the time to share your feedback on Tripadvisor.\n\nOn behalf of the entire team, I would like to extend my most sincere apologies, first of all for the delay in providing you with a room on your check-in date, and secondly for not having replenished the amenities on a regular basis, as per our usual standard. Please rest assured that your comments will be shared and addressed to the relevant departments, in order to implement our service and avoid similar situations to occur again in the future.\n\nI perfectly understand that, on this occasion, we failed to provide you the service you were expecting. I really hope that you would change your mind and give us another chance, coming back on the next occasion, as I am sure we would be able to better serve you, providing a flawless experience.\n\nOnce more, thank you for your feedback.\nWarmest regards\n\nStefanie Hardy.
15/08/2019
Rated 5 out of 5 :
Dear guest, \nThank you very much for having chosen Park Plaza Victoria for your recent stay in London, and for taking the time to leave us your feedback.\n\nYour positive comments will serve as a reward and encouragement to our team, who strive to provide superior customer service on a daily basis to all our guests.\n\nAs mentioned in your review, we are particularly proud to offer to our guest a wide range of newly upgraded room features and technologies, such as a fancy control panel, who allows you to adjust lights, curtains and air conditioning with a simple click.\n\nEither if you are a professional or a leisure traveller, your pleasure in the room is assured also by our super high-quality linen, designed to provide the maximum comfort for a good night\u2019s sleep.\n\nOnce more, thank you for your positive feedback, and I look forward to welcoming you again to Park Plaza Victoria in the near future.\nWarmest regards\n\nStefanie Hardy\n.
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