Pines Hotel
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Customer Reviews For The Pines Hotel


Address: 10 Marsh Road, Luton, Bedfordshire, England, UK, LU3 2NH
This hotel has averaged a score of 3.4 out of 5 by 364 past guests
>>>Booking.com (average customer rating 3.7 out of 5 from 257 reviews)
>>>Tripadvisor (ranked 19 of 28 for Hotels in Luton and rated 3 out of 5 from 108 reviews)

04/09/2019
Rated 3.4 out of 5 :
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29/08/2019
Rated 3.1 out of 5 :
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25/08/2019
Rated 3.1 out of 5 :
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20/08/2019
Rated 4.0 out of 5 :
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19/08/2019
Rated 4.0 out of 5 :
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17/08/2019
Rated 4.2 out of 5 :
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28/07/2019
Rated 4.2 out of 5 :
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24/07/2019
Rated 3.6 out of 5 :
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18/07/2019
Rated 3.1 out of 5 :
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14/07/2019
Rated 3.1 out of 5 :
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12/07/2019
Rated 4.0 out of 5 :
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12/07/2019
Rated 3.6 out of 5 :
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02/07/2019
Rated 3.1 out of 5 :
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26/06/2019
Rated 3.6 out of 5 :
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25/06/2019
Rated 3.8 out of 5 :
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16/06/2019
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11/06/2019
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23/05/2019
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13/05/2019
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27/04/2019
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14/04/2019
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06/04/2019
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28/03/2019
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26/03/2019
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27/02/2019
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11/02/2019
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08/02/2019
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07/02/2019
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19/01/2019
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17/01/2019
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07/01/2019
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01/01/2019
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27/12/2018
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24/12/2018
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23/12/2018
Rated 5 out of 5 :
Great Sunday lunch at the Pines! Food was delicious, hot and served by a friendly and attentive staff. Totally recommend for that special occasion! Really festival feel to the hotel and it looks like there will be music tonight!
07/12/2018
Liked: guest did not comment for this item.
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03/12/2018
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12/11/2018
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02/11/2018
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01/11/2018
Rated 5 out of 5 :
Easy check in and a really good room. Thought Id try the food and the special of Lamb Chops, mash and veg was amazing. Thanks to Jackie who was very pleasant and a great asset to The Pines. Look after her!!
12/10/2018
Rated 1 out of 5 :
The hotel reception was scruffy, when going down stairs for fag it looked like a scene from shameless, not suitable for family's music very loud, had to complain has my grandson could not get to sleep, the only good thing room was clean so...
08/10/2018
Rated 3.6 out of 5 :
Liked: Quiet, good location and good value for money.
Disliked: Guest did not comment for this item.
08/10/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Quite noisy bar but quiet after closing hours.
01/10/2018
Liked: guest did not comment for this item.
Disliked: We were wrongly told breakfast was not included in the price and told it would cost extra. We were also told we would have to check with Booking.com as payment hadn't been received. We were called 3 days after our stay and again told to call booking site. When I called I was assured payment had gone through.
01/10/2018
Rated 5 out of 5 :
The best food ever especially the Sunday roast Very friendly staff Need to book on a Sunday to secure a booking Car parking which is great Very good prices for fresh home made food Cooked to order Good varied menu Fantastic starters.
24/09/2018
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/09/2018
Rated 1 out of 5 :
For an overnight stay, it was adequate. However, on arrival, I was told that I didn't have a booking (which was incorrect) I had a booking because they took my credit card details (as you'll see). Fortunately, there was a spare room, I paid the...
19/09/2018
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/09/2018
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15/09/2018
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13/09/2018
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12/09/2018
Rated 5 out of 5 :
Although it was nearly 1 am we were greeted warmly the rooms were spotless and well decorated. The shower was excellent and the bed comfortable. What more could you ask? Lovely breakfast in the morning very good quality produce. I am sure it can be...
08/09/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/09/2018
Rated 2 out of 5 :
Stayed one night, met by local youths in foyer walking around with drinks / bottles. Noise level was ridiculous. Lady on reception looked very embarrassed and said it was an 18 th party and the noise would go on until 12 or...
19/08/2018
Rated 3.8 out of 5 :
Liked: Lovely big room with bay window
Disliked: Bathroom was poor
11/08/2018
Rated 1 out of 5 :
The rooms are old and moldy. The bar has very poor selection of drinks, and on the weekend we visited it, was mostly populated by local youth on the prowl. I can't see this place ever being worth the 3 star rating they claim to...
05/08/2018
Rated 3.8 out of 5 :
Liked: I liked the fact that as it was hot they had placed a fan in the room. I liked the fact that the bar was opened late. Food was very nice.
Disliked: Room was a bit small.
05/08/2018
Rated 3.8 out of 5 :
Liked: Very helpful staff - I arrived late due to flight delay - and they provided refreshments. Also gave discount on breakfast as I didn't eat much !
Disliked: Guest did not comment for this item.
25/07/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Corridor walls very thin so could hear everything but comfortable room
09/07/2018
Rated 4.2 out of 5 :
Liked: English style hotel, great for Luton airport.
Disliked: Nothing
04/07/2018
Rated 1 out of 5 :
The rooms were very dated and had wallpaper hanging off and mould and pubic hairs in the bathroom! The bed was comfortable and the sheets seemed clean which was a relief. We ate in the restaurant downstairs and had to wait over an hour for...
02/07/2018
Rated 1 out of 5 :
so the best Thing about the hotel is probably the beds, comfortable and the sheets appear to be quite clean. The room itself is dated and has a few holes in the walls. The doors don't have closers, so they slam and it echos through...
15/06/2018
Rated 4.4 out of 5 :
Liked: Quiet and comfortable, iron and board in the room
Disliked: Non adjustable shower head
02/06/2018
Rated 4.0 out of 5 :
Liked: Old Irish charm. The distance to airport.
Disliked: Location very industrial but seved purpose close to airport.
29/05/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Our rooms were located directly above the bar, it was very noisy late into the night so sleep was difficult
16/05/2018
Rated 3.8 out of 5 :
Liked: Basic but clean and what you need for a short stay
Disliked: Deep steep stairs which were not great for my elderly mother and the headboards had fallen off the wall so did not serve for purpose
10/05/2018
Rated 4.0 out of 5 :
Liked: Friendly staff. Good atmosphere and a very good barman with a well laid out bar ! Food was great too.
Disliked: The dead pigeon outside the window on the flat roof. Could do with a socket to plug in the kettle, instead had to move the kettle. These were only silly things....
21/04/2018
Rated 1 out of 5 :
We booked to stay in this hotel for 1 night before heading to the zoo in the morning. The bathrooms are dirty and mouldy and the noise from the pub is horrendous!!! We arrived and the receptionist tried to over charge me. It was only...
30/03/2018
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/03/2018
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/03/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/03/2018
Rated 3.4 out of 5 :
Liked: Friendly staff and guests Parking Well cooked breakfast Room cramped.. no chair to sit at desk
07/02/2018
Rated 3 out of 5 :
The Pines is a reasonably priced hotel with friendly staff. The bed was very comfortable and the room was well equipped with kettle for tea/coffee. The bathroom was small but contained everything one would expect. Table had no chair for working but not much space...
04/02/2018
Rated 4.2 out of 5 :
Liked: Bed really comfortable. No parking space when I arrived but staff sorted it out.
Disliked: Guest did not comment for this item.
23/01/2018
Rated 5 out of 5 :
I went here to celebrate my birthday with my family. There was 9 of us in total, the service was brilliant and fast. All staff very friendly and the food was beautiful and well presented. I would recommend to all.
26/12/2017
Rated 3.8 out of 5 :
Liked: guest did not comment for this item. Roombed against the wall made it difficult to move around.
23/12/2017
Rated 4.4 out of 5 :
Liked: the food was very good. warm and on time room was small and very warm.
20/12/2017
Rated 3.8 out of 5 :
Liked: Was cleanbedstaff lovely
Disliked: Quite noisy at night as its a pub that serves until late,could probably do with a facelift I felt it was more of workman place to stay!
22/12/2017
Rated 3 out of 5 :
Cant fault the cleanliness bed comfortable but room very small,note this is also a pub serving until very late and can be noisy,think whole place could do with a makeover,staff were very friendly I would also say this is more of a hotel for workers...
14/12/2017
Rated 4.2 out of 5 :
Liked: The staff were excellent. First class.
Disliked: Guest did not comment for this item.
08/12/2017
Rated 3.8 out of 5 :
Liked: Breakfast was lovely!
Disliked: Guest did not comment for this item.
06/12/2017
Rated 4.0 out of 5 :
Liked: Cleanroomstaff & fresh well made food
Disliked: The key lock system on the door did not work so you were unable to lock the door from the outside
20/11/2017
Rated 4.0 out of 5 :
Liked: Very friendly welcome on arrival. Good bar area. Bedroom has everything you need for a short stay - TV that works, plenty of hangers, ironing board, clean bathroom with exceptional shower! Perfect location for when attending an event at St.Joseph's Parish Centre.
Disliked: Guest did not comment for this item.
20/11/2017
Rated 4 out of 5 :
Very friendly welcome on arrival. Good bar area. Bedroom has all that's required - TV that's easy to use, plenty of hangers, ironing board, clean bathroom with exceptional shower! Great location for when attending an event at the St.Joseph's Parish Centre.
08/11/2017
Rated 3.8 out of 5 :
Liked: Parking at hotel made trip easier. Big comfortable double bed, nice bathroom and shower, breakfast good and value for money.
Disliked: Furniture bit dated but didn't really affect stay.
04/11/2017
Rated 3.2 out of 5 :
Liked: The staff
Disliked: The area
20/10/2017
Rated 5 out of 5 :
Siobhan on reception met us on the night we arrived and couldn't have been more helpful. The hotel was lovely and homely, beds were very comfortable and the bathroom was well equipped. Breakfast was lovely with lots of choice and cooked to perfection. Very good...
17/10/2017
Rated 3.8 out of 5 :
Liked: Clean and good value for money
Disliked: Guest did not comment for this item.
16/10/2017
Rated 1 out of 5 :
Stayed in October 2017 and despite 3 phone calls leaving my details no one bothered to ring back about a clear overcharge. In the end I had to go through my credit card to get my money back. At best they could be described as...
15/10/2017
Rated 4 out of 5 :
Irish pub plus a family-run hotel. A small room, very warm - luckily a fan provided. The place was clean and the bed was comfortable. Tea/Coffee in the room. A nice bathroom. Good breakfast. The noise from the hall made by other guests can be...
11/10/2017
Rated 4 out of 5 :
we needed to stay in Luton and this was a very reasonable price. we had 2 double rooms which were on the smallish size (the bed was up against one wall so you only had access on one side) well equipped bathroom with plenty of...
03/10/2017
Rated 4.2 out of 5 :
Liked: Easy to get to the property and understand staff willing to help
Disliked: The room simelling of cigarettes and a very strong smell of urine
27/09/2017
Rated 3.8 out of 5 :
Liked: great staff and food excellent, rooms modern and clean.
Disliked: Room 14, very warm suspect being above kitchen, glad fan provided....oh yes and noisy neighbours, never mind they were only having fun and it didn't go on for Long.
23/09/2017
Rated 1.9 out of 5 :
Liked: Friendly staff.
Disliked: Decor, cleanliness, ambience, room.
19/09/2017
Rated 4.2 out of 5 :
Liked: Could do with updating but extra comfortable basic rooms staff welcoming great hospitality good food breakfast,Sunday lunch.
Disliked: Guest did not comment for this item.
08/09/2017
Rated 4.4 out of 5 :
Liked: the bed was the best we had on our 6 week trip even if only one night
Disliked: It is a Irish pub with accommodation We thought "here we go !!" when we got there at 10..oo pm., but the woman assured us our room was far from the action noise wise so all was well & we slept soundly. Room was small but we managed Staff were very helpful & a v good breakfast. John
31/08/2017
Rated 2.9 out of 5 :
Liked: very friendly staff. Nice and relatively cheap food and drinks.
Disliked: A pub so it might not be suitable for families with young kids. Slightly noisy. Shower ok but water would build up. Not that close to the airport
27/08/2017
Rated 4.8 out of 5 :
Liked: The staff were excellent - very friendly and very helpful. Slight problem with our booking but they sorted it out very quickly and were very apologetic. They made us very welcome.
Disliked: Sports Bar not great for kids- big play area outside though.
26/08/2017
Rated 5 out of 5 :
Liked: Very friendly and helpful staff, great pub
Disliked: Guest did not comment for this item.
07/08/2017
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: We couldn't sleep because they played music very loud all night. Reason for stay was to have a good nights sleep before flying to Portugal early next day
02/08/2017
Rated 3.8 out of 5 :
Liked: Rooms were big
Disliked: Parking was a hassle as people in the bar under hotel blocked every where and couldn't park. Room was cold and shower was tiny. Bar under hotel was loud and lots of swearing when we took our daughter into the games room. Also website states food but there was non at weekends so had to go and find some where
02/08/2017
Rated 4.0 out of 5 :
Liked: VERY ClEAN, NICE ROOMS, FRIENDlY STAFF
Disliked: Guest did not comment for this item.
01/08/2017
Rated 4.2 out of 5 :
Liked: Very friendly manager and staff made our stay at the Pines with our young family very pleasant We really appreciated the convenient bar and meals downstairs, and the safe play area out the back. The family room was clean and comfortable, and parking was adequate
Disliked: The location in the suburbs of Luton was pretty nondescript, and didn't really encourage evening strolls. Traffic was pretty heavy in the area, but still only 10 minutes to the motorway, and handy for Warner Bros studio, and heading back north after out visit there
29/07/2017
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Smoking from pub in the room! Going thru unsealed doors until late night. Smoke in corridor as well. Loud and drunken patrons downstairs until late night (Friday). Was charged debit card in the morning BEFORE actual arrival later in the evening. Check in staff almost tried to charge once again on the arrival, had to show my mobile online banking that was already charged.
23/07/2017
Rated 5 out of 5 :
Liked: Nice clean friendly hotel. My husband stayed while I was in Luton and dunstable hospital. He had no complaints about anything. And loved the breakfast. Much better value than travel lodge which was closer to the hospital.
Disliked: Guest did not comment for this item.
23/07/2017
Rated 4.2 out of 5 :
Liked: Tidy and clean room of a good size. Shower worked. Efficient and friendly staff. Safe off road parking. Good quality food - breakfast was lovely. All priced very reasonably. Will stay again.
Disliked: Only stayed one night, but there was little I saw in the location of interest. As the hotel was fine, we had no need to wander.
16/07/2017
Rated 3.6 out of 5 :
Liked: Service was good, beds were comfortable, lovely bathroom and everything very clean
Disliked: Could hear disturbances at night with smashing of bottles and lots of noise
12/07/2017
Rated 4.6 out of 5 :
Liked: The owners and staff were excellent. They went out of their way to help us with tradesmen problems we had locally, can't thank them enough. Would highly recommend the roast dinner and the toasted sandwiches are huge
Disliked: Guest did not comment for this item.
03/07/2017
Rated 4.6 out of 5 :
Liked: The staff is very polite and willing to help with respect
Disliked: The toilet needed a bit of cleaning
26/06/2017
Rated 3.4 out of 5 :
Liked: Friendly helpful staff. Ironing board and iron in room. Plenty of tea/coffee in room.
Disliked: Fan would have been nice as it was very warm.
30/05/2017
Rated 4.5 out of 5 :
Liked: Cleanliness and respect from staff
Disliked: No every satisfied
12/05/2017
Rated 5 out of 5 :
Liked: Bed comfortable
Disliked: Guest did not comment for this item.
11/05/2017
Rated 4 out of 5 :
Irish orientated bar/ hotel, but doesn't matter who you are you always get a warm welcome here. Great Guiness and atmosphere the place is kept clean and tidy. Have eaten here before and food good also.
08/05/2017
Rated 5 out of 5 :
Liked: Staff excellent, made to feel welcome... Excellent bar prices friendly locals Great breakfast clean and presentable great little hotel won't hesitate to use again...
Disliked: Bathroom looked a little tired but was perfectly acceptable...this isn't really a bad point...
27/04/2017
Rated 2.1 out of 5 :
Liked: Easy to park.
Disliked: Lacks organisation, rooms allocated incorrectly. We had someone walk in our room after being told it was their and being given a key.
25/04/2017
Rated 3.4 out of 5 :
Liked: The staff were more than helpful. We were catching a plane the next day and they helped with all the information, taxis etc. Also, when we got back my car didn't start and they helped with jump leads even though it was midnight. They were great. T
Disliked: Plenty of heavy drinking in the bar so not the ideal place for a family. It was fine to put our heads down for the night to be near the airport, but not for any other reason.
25/04/2017
Rated 4.4 out of 5 :
Liked: comfortable bed, nice bathroom. Good location.
Disliked: Nothing
14/04/2017
Rated 5 out of 5 :
Liked: Privacy
Disliked: Guest did not comment for this item.
11/04/2017
Rated 3.4 out of 5 :
Liked: great burger and bar friendly
Disliked: Guest did not comment for this item.
28/03/2017
Rated 1.2 out of 5 :
Liked: The staff is nice
Disliked: None
07/03/2017
Rated 5 out of 5 :
Liked: Quiet area very clean polite and respectful staff
Disliked: None
01/03/2017
Rated 2.8 out of 5 :
Liked: Good Wi-Fi, bar food ok breakfast ok
Disliked: It's a budget hotel so the decor and experience was what you would expect, but our room window was level and within inches from the kitchen extractor pipe so our room was very smelly. The hotel is above an Irish Bar (local pub) full of local characters. Drinks expensive
23/02/2017
Rated 4.6 out of 5 :
Liked: Place&court
Disliked: Steps
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