Premier Inn Leicester Square
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Customer Reviews For The Premier Inn Leicester Square


Address: Leicester Place, Leicester Square, London WC2
This hotel has averaged a score of 4.4 out of 5 by 2719 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 384 reviews)
>>>Tripadvisor (ranked 270 of 1097 for Hotels in London and rated 4.5 out of 5 from 2336 reviews)

15/04/2019
Rated 4 out of 5 :
Hi Kenny\n\nThanks for taking the time to share your review.\n\nIt's a shame to hear you found the room to be far too cold for your stay and that this didn't improve at all.\n\nI've raised your comments with the Hotel Management so they can look into this further and ensure any issues are reported to be rectified, as this certainly isn't the experience we want for our guests.\n\nWe hope you'll give us another chance in future for a much better stay, however if you do have any issues, our Reception Teams are on hand 24/7 for our guests and would have been happy to see if they could provide a portable heater or room change to resolve this and make sure you got a good night sleep.\n\nKind Regards\n\nAmy
14/04/2019
Rated 4 out of 5 :
Recommended Hotel very central. Clean tidy room, shame that it was a disabled room, when neither of us are disabled. we found the bathroom a little low down for us. but for the price of a very central london hotel it was OK. we did not eat in the cafe/restaurant as being central London there are a million and one places to eat The outside of the building is being done up so is currently covered in scaffolding but dont let that put you off.
13/04/2019
Rated 4 out of 5 :
This hotel has an amazing location but that is the only positive. The room is cold, the shower temperature and water pressure keeps changing which is very annoying. The hotel could do with some renovations. The floors in the hotel squeeks which kept us awake at night. Our room had one small window but there were builders working right outside so we had to keep the curtains closed. The toilet paper is another complaint, a machine with loose pieces of thin paper. I will not be staying here again.
13/04/2019
Rated 4 out of 5 :
Picked hotel for location to theatre - was pleasantly surprised by everything about the hotel - staff extremely helpful and pleasant, room very clean and had everything we needed, plenty of space, breakfast was amazing. Peaceful evening- no noise at all from anywhere.Will definitely go back next trip to London and would happily recommend.
12/04/2019
Rated 4 out of 5 :
Lovely staff. Perfect location. Great breakfast. Good value family room. No sounds from busy square either. Family room was quite spacious too. Nice and easy to get to from the tube too. Lots of options for meals and activities in walking distance.
12/04/2019
Rated 4 out of 5 :
Excellent location. More expensive than you would normally pay for a premier Inn and room smaller than usual but is central London. However clean comfortable, very quiet considering location, and h\u00E8lpful staff.
12/04/2019
Rated 4 out of 5 :
I would recommend this Premier Inn. All round great value for money with incredibly helpful and friendly staff.\nExcellent selection of hot and cold food on offer during breakfast as well as a very extensive choice of breakfast drinks
10/04/2019
Rated 4 out of 5 :
This Premier Inn is located very centrally and easy access to most places. We walked from Waterloo and whilst there we went to Carnaby Street, Oxford Street, Soho, Cambridge Theatre (most of the theatres are in this area), Covent Garden. We took the tube to the other side of the Thames for a cream tea but walked back. The room was small but adequate, bed comfy and extremely quiet - good night sleep. The breakfast was lovely and staff very friendly.
09/04/2019
Rated 4 out of 5 :
One of the most expensive Premier Inn's we've stayed in but understandable due to the fab location. Was expecting to hear noise through the night but actually very quiet. Great breakfast too! Would stay again.
08/04/2019
Rated 4 out of 5 :
We were going to the theatre and needed somewhere local. This was less than 200 metres from the theatre. Friendly and helpful staff, nice clean room, comfortable bed, tea n coffee facilities. It was perfect. The following morning breakfast was great. Good choice of everything. Can't fault anything.
06/04/2019
Rated 4 out of 5 :
In the heart of Leicester Square, chose this location to be near the theatre, but lots of major attractions close by too and tube station a couple of minutes walk,\nYou expect a certain standard at Premier Inn and this one met our expectations. Family room small with 2 teenagers but again what we expected and we all had 2 comfortable nights sleep, which is all we wanted as so much to fit in. On going remedial work at this hotel so be sure to keep your curtains closed during the week as there are likely to be a workmen on the scaffold at the window, but don't be put off. Will definitely visit again, can't beat this for value and location. Can drop bags pre-check in with a ticket system, another added bonus to let you get out to the sights!
06/04/2019
Rated 4 out of 5 :
Great location and value for money and friendly staff,clean rooms and great breakfast easy access to all the transportation systems and within walking distance of west end and shopping I would recommend this hotel to anyone
05/04/2019
Rated 5 out of 5 :
Myself and daughter had a very enjoyable time staying at this Premier inn. Very well located in the centre of London. Clean room, comfortable bed, good night sleep!!! Room was very quiet \uD83D\uDE1A. Our second time staying here and will use again in the future \uD83D\uDE0A
05/04/2019
Rated 5 out of 5 :
Usually,I didn't leave feedback for anything.\nBut today I want to share something about this staff.\nThere everyone is so friendly, smiling face and one guy he is best I think, I remember he said to me he is in training but I feel he is experience professional staff, he knows how to treat guest. I think he'll raise this hotel ratings in the future.\nBtw, Best of luck for everyone, take care.\nHopefully see you soon again.
04/04/2019
Rated 5 out of 5 :
Centrally located between Piccadilly Circus, Chinatown, and Trafalgar Square, we could not have been more pleased with our stay at, and overall experience with, the Premier Inn at Leicester Square. \n\nThe hotel staff were professional in every way; the breakfasts were delicious, fresh, and plentiful; the room was quiet, clean, and well provisioned; the beds were comfortable with duvets suffucient to keep us warm on the chilly spring nights. The free WiFi was never slow and did not drop the connection. The shower water was hot with good pressure, and the bath towels were extra-large! The hair dryer was of good quality. There were plenty of electrical outlets. All-in-all, the room was exactly as advertised on the website.\n\nWe would recommend this hotel to anyone planning a visit to London, and would plan to stay again, should we return.
03/04/2019
Rated 5 out of 5 :
excellent location with many theatres in easy walking distance, plenty of restaurants and bars close to hotel. Leicester Square is a super location with the buskers performing all day adds to the enjoyable atmosphere.
02/04/2019
Rated 5 out of 5 :
We often stay in Premier Inns as they\u2019re so consistent \u2013 you know just what to expect. The Leicester Square hotel was no exception with the added bonus of a great location in the heart of theatre-land. I was expecting a smallish room as is often the case in London but it was a reasonable size with comfortable bed, settee (which presumably converts to another bed if required) and bath/shower. Free wi-fi. Leicester Square itself is a lively area but the room was quiet - the soundproofing must be good. We ate breakfast in the in-house restaurant which was fine. There was the facility to store our luggage both before check-in and after check-out which proved useful. The only negative was that the building was being refurbished externally so was covered in scaffolding, but this didn\u2019t impact on our stay.
03/02/2019
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01/01/2019
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17/09/2018
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26/08/2018
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03/08/2018
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01/08/2018
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09/07/2018
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03/07/2018
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18/06/2018
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30/05/2018
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30/04/2018
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28/04/2018
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16/04/2018
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10/04/2018
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09/04/2018
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08/04/2018
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07/04/2018
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06/04/2018
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31/03/2018
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29/03/2018
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01/03/2018
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17/02/2018
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15/02/2018
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19/05/2017
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01/04/2019
Rated 3 out of 5 :
Stayed one night in Leicester Square. The location was fantastic and the room was very comfortable. Breakfast was excellent with so much choice. Staff were very helpful. Will definitely stay here again.
29/03/2019
Rated 3 out of 5 :
Very good hotel that, in my experience, is cheaper than other hotels in this central London location. this hotel is ideal for exploring Leicester Square, Covent Garden, Piccadilly Circus and is a short walk away for the shops on Oxford Street.
28/03/2019
Rated 3 out of 5 :
I have stayed in many Premier Inns over the last decade, most are what you\u2019d expect, clean decent accommodation. This is not, the rooms are stuffy, small and grubby, the staff disinterested. Overall a very poor experience to the extent that we did not stay the night and booked in to a different hotel. The location, in Leicester Square, was good.
27/03/2019
Rated 3 out of 5 :
Excellently located in the heart of London's West End just off Leicester Square and close to tube station.\n\nIdeal for a base for a West End shows and sight seeing.\n\nReasonably priced and good quality breakfast.\n\nStaff all very friendly.
25/03/2019
Rated 3 out of 5 :
The room was clean and all the staff were very friendly and helpful. Super location right on Leicester Square. Easy access to tube, also good value when you book in advance. The breakfasts were good, lots of choice and you can eat as much as you like.
25/03/2019
Rated 3 out of 5 :
This hotel was perfectly placed for a night out in Leicester Square and a visit to the Hippodrome Casino. Considering it's location, we were not bothered by noise late at night. The staff who checked us in and out were superb and so friendly and helpful.
25/03/2019
Rated 3 out of 5 :
Overall the hotel and particularly the location was excellent..No problems, what I would expect from Premier Inns where you know the standard. My only complaint is being slightly mobility impaired was the car park.. It is about 200 yards (metres) away and a difficult walk. However its possible to drive to the hotel up until, I believe noon,where it would be possible to leave luggage. This is not notified on their advertising blurb.
24/03/2019
Rated 3 out of 5 :
This hotel is right in the heart of Leicester Square perfect for theatre land and all Central London attractions. It has all the benefits of a premier inn including great value breakfast and clean comfortable rooms.
23/03/2019
Rated 3 out of 5 :
Staff were delightfully welcoming and efficient. Room small but spotlessly clean, swipe card entry and lifts made us feel secure, and to top it all, refund on breakfasts when the receptionist learned it was a birthday outing. Situation perfect for theatre trip, galleries and shopping.
22/03/2019
Rated 3 out of 5 :
Ideal position for a stay in London, good sized room and bathroom, I would have liked to be able to see something from the window besides building walls and scaffolding but as we didn\u2019t spend too much time in the room it was not\u2019t a problem.
21/03/2019
Rated 3 out of 5 :
We had a terrible experience with this property. We stayed 7 days and on the final day before our departure several expensive electronic items and personal items went missing from our hotel room. We had used the items the night before so we know we didn't lose them or misplace them. They were left on the nightstand and were gone when we came back that afternoon. We suspect housekeeping may have helped themselves or left our room open and allowed someone else in. Terrible experience all around. \n\nThe front desk manager was NO HElP. In fact, he refused to give us the name and phone number of the manager. After we insisted he gave us a name of someone who left over a month earlier! Corporate customer service was a joke, and our emails were ignored. Took over a month and an email to the CEO to even get a response! Never again! \n\nBreakfast was mediocre at best here. If you like your eggs fried in 2 inches of oil, greasy hash browns, and dry overcooked sausage this is your place! \n\nI will admit, the location here was excellent for access to theatre and attractions and tube but not worth it in my opinion if you have to worry about your personal belongings while on vacation.
21/03/2019
Rated 3 out of 5 :
Room had scuff marks, black patches, chipped skirting boards, marked carpet and a lumpy bed. The entry to the 5th floor was via a door which should have required a key to open it - this didn't work. Anyone could come in off the street, into the lift/up the stairs and into the corridor and rooms. Felt unsafe, glad not travelling alone!
20/03/2019
Rated 3 out of 5 :
Just got back after a 2 day stay at this hotel for a surprise birthday/theatre break,\nThe location of this s hotel for a theatre trip will not be unrivalled, we did Harry Potter and Only Fools and Horses both in a les 5 minute walk\nlet\u2019s get to the hotel, we arrived before check in time due to the show start time, we were able to put our case in storage and pre check in all in one go.\nThe room that we had was spacious for a Capital city, it had a good bedroom space and a separate area for getting ready to out\nThe bathroom room was spacious and had a separate double shower space which I prefer too a shower over a bath.\nWe pre booked breakfast which was spot on, there was a good variety of everything.\nSet you up for the day\nA little tip, the restaurant is next to reception which you think is closed later in the evening, which does double up as a 24 hour bar. After walking around all the day it was a nice surprise.\nAll the staff at this hotel were spot on, I would highly recommend this hotel as I will definitely be returning \n\n.
19/03/2019
Rated 3 out of 5 :
I've stayed here a couple of times. Last week upon arrival I realised I had booked the wrong day. As I had paid in advance without the option to amend a booking it seemed apparant I was going to have to rebook and lose what I had paid for the night I wouldn't be there. Actually what did happen was the chap on reception I belive called Ameer, went above and beyond to get me on the phone with customer service to rectify it for a small fee. He also recognised I was in a rush and had business to attend to so sat me to one side to get other check ins out the way. Thank you Ameer, you are a true professional and a credit to the company.
19/03/2019
Rated 3 out of 5 :
Great location, good value considering the Location, clean room although dated, comfortable bed, good security, service poor rude reception staff, was told on arrival after 2pm that we had to wait further 30 minutes however then used self check in facility in lobby which gave me room keys straight away. Beware if you go out for breakfast on check out day your key is cut off before 12pm ours and many others keys didn't work after 11.45 when trying to collect belongings.
19/03/2019
Rated 3 out of 5 :
First time that we have stayed in this particular hotel and we were very pleased with the room given to us.\nThe location of the hotel just off Leicester Square was perfect, close to the main shopping areas of Regent St./Oxford St and also close to the theatres of the West End.\nStaff were polite and helpful upon checking in.\nWould recommend staying at this hotel.
18/03/2019
Rated 3 out of 5 :
Stayed here on Friday for one night, the stay was excellent ! Friendly staff, very clean and a great location for the theatres. There was building work going on however it did not affect our stay in any way. Would recommend !
17/03/2019
Rated 3 out of 5 :
Do not stay in room 711. It\u2019s the tiniest room (attic I think). There is nowhere to hang clothes. 2 hooks on the wall. Not 1 drawer. Nothing. Disgraceful. We are here for 3 days and I have no idea where to put anything. To live out of a suitcase is not ideal as the clothes will be crumpled.\nThere is one small towel and 2 bath towels. \nThe bathroom has a shower with no bath as I have come to expect from premier.
16/03/2019
Rated 3 out of 5 :
Staying overnight at this hotel was \u201Cinteresting\u201D. As I knew they were having work done, I asked for a quiet room. They put us on the 8th floor, in what I can only describe as a \u201CGarrett\u201D room. It was small, but just adequate, however the two, almost ceiling high windows were dreadful, we could not see out of them unless we climbed onto the bed !!, The curtain rail was broken and the curtain hanging down. On the bright side, it WAS quiet, the beds were comfortable and the bathroom adequate though dated. There was a small desk/table but no chair. The heating was very slow to respond to any change, the room being quite cold. Definitely not up to the standard of rooms I have stayed in with Premier Inn in the past.\nOn the plus side the situation of the hotel is great, very central to all we wanted to see,and very near a tube station. The staff were brilliant and were the saving grace! They were helpful,pleasant and efficient.
14/03/2019
Rated 3 out of 5 :
Normally you know what you\u2019re getting with a Premier Inn. This was not to their usual standard. The cards on the doors didn\u2019t work at least 4 times throughout our stay despite keeping them away from other bank cards etc, outside the room there was lots of scaffolding and the view over Leicester Square was not so good. The room didn\u2019t seem as well prepared as other Premier Inns either. Having said that, they are all minor and the staff were friendly and helpful and the room was clean. The location is fantastic as well.
08/03/2019
Rated 4 out of 5 :
Heating problem that cuts off after 1 hour. We got cold during 3 nights !\nWork in the hotel from 8am. thanks !\nBreakfast is empty from 9.30am !\n Perfect location but we are disappointed with our stay !
07/03/2019
Rated 4 out of 5 :
Thanks, very friendly professional reception staff. Clean rooms, superb location, will \nreccomend to family and friends and will deffinetly return every time we visit London.\nHotel and rooms are all equipped with security features.\n\n.
07/03/2019
Rated 4 out of 5 :
superb location for what we needed to do both socially and business.\nQuick clean efficient \nno frills just what we needed.\nWell located to transport connections theatre shows shops and restaurants. quiet night too.
06/03/2019
Rated 4 out of 5 :
\nWe have just been at this hotel for 3 nights, 8 people in 4 rooms.\n\nIt is true that the location is simply unbeatable. so, for a short stay when location is essential, it is difficult to find something better for a reasonable price.\n\nThe size of our room was great for 3 (parents and 8 year daughter), main bed was comfortable, the one for our daughter not too much,\u00A0 and temperature was perfect.\n\nWe had no noise at all from the street and very little from other rooms. so, yes, the hotel is very quiet.\n\nWe had some views to Leicester Square and we could even see the London Eye..through the scaffolding that covers the whole building\n\nBut the reasons I can only give 3 stars are the following:\n\n1. We were not made aware of the reforms that keeps the facade totally covered by scaffolding. And there were building works in the street, by the entrance. When I raised this to the staff, I was told that this must be announced in the website. It isn't. Not fair.\n\n2. Bath. As some others have already written here, it is very difficult to step in and out the bath. \n\n3. Hot water is not as hot as you would like, particularly early in the morning. It is hot, yes, but not enough, at least to my taste. And the fixed shower head doesn't help to have a pleasant shower..\n\n4. One of the lifts was out of order most of the times, and if you read other reviews, it is clear that this has been like this for many months! I contacted the hotel prior to my visit, concerned by the comments I have read here, and I was assured both lifts were working. Another lie. And, have a look of the picture of the place where you are supposed to pass your room card to access to the rooms! Anyway, in all fairness, I have to admit that we never had to wait too much for the lift.\n\n6. SECURITY. I am sorry but this hotel is not safe at all. The entrance door opens automatically as you approach to it and we never had to use our cards to get to our rooms. This is totally unacceptable, particularly when there is no doorman and no staff controlling who is entering to the hotel. In my opinion, this is the biggest issue of the other.\n\n7. STAFF. The staff is friendly and willing to help...if you find them. This hotel is clearly understaffed and the same person has to do the check in, check out, answer the telephone, etc.\u00A0\u00A0 Again unacceptable.\n\nAs you can see, all the problems above could be easily sorted out if the hotel owners had the will, but most of these problems have already been reported before and they have not don anything yet.\n\nWould I return? Not sure at all. I will read the reviews when our next visit to London approaches, and will see if things have changed...
06/03/2019
Rated 4 out of 5 :
At 10am due to unforseen circumstances I had to find a hotel in Leicester square area.so pleased I went with this hotel Value for money,excellent room,not massive but big enough for our needs. We arrived and had used the online check in so just had to input and confirm details on arrival,room key dispensed we went straight to our room,411,overlooking the Square.Yes there is scaffolding up atm but that did not spoil it for us.Key is needed to enter hotel at night and to use the lift passed the check in area.As a mother and daughter travelling alone we felt very safe !so near everything and always someone around in the square so even when I went out alone for a cigarette I didn't feel worried Breakfast was lovely and we had no trouble being seated even though we didn't book,although during busy times I would suggest if wanted you should book in advance Cant fault our stay,it does what it says on the tin!
05/03/2019
Rated 4 out of 5 :
Stayed in Premier inn Leicester Square. Excellent location for sight seeing and theatres,All the staff were very efficient and helpful. Compared to other hotels price was good for London prices! Would definitely stay here again.
05/03/2019
Rated 4 out of 5 :
Loved the location couldn\u2019t have been better, we also found the service at the hotel couldn\u2019t have been better. We are already planning our next mini break in London and want to go back to this hotel.
04/03/2019
Rated 4 out of 5 :
I would recommend the Premier inn in Leicester Square for a good central base to visit London's West End. The breakfast to start the day was also splendid. The room is well equipped and clean with all the usual facilities.
03/03/2019
Rated 4 out of 5 :
Really comfortable stay excellent location. Very close to theatre district. Great value for money highly recommend. The breakfast was value for money. The location was central and made it easy to travel around.
02/03/2019
Rated 4 out of 5 :
Visited this Premier Inn last week for a one night stay in London. It\u2019s in a fabulous location, 2 minutes from Leicester Square tube station and right in the heart of Leicester Square. Also within walking distance of Covent Garden, Trafalgar Square and central attractions like Buckingham Palace and the London Eye. There\u2019s also a big range of restaurants in the vicinity. I don\u2019t normally leave reviews for chains but had a really good experience here. The first thing to say is do not be put off by the fact that this hotel has scaffolding up as there is work being done on the outside of the hotel. This didn\u2019t affect our stay one bit and I wouldn\u2019t want people to be put off by that. The staff are great and there\u2019s enough of them which isn\u2019t common in hotels!!! Despite being in Leicester Square there was no noise overnight and coupled with a comfortable bed, a good night\u2019s sleep was had! Breakfast was good...we went down at about 9am midweek which is their busy time but we were quickly seated. Great choice of food and the hot buffet was very good. Crispy bacon, well cooked sausages and no soggy hash browns! It\u2019s making me hungry just thinking about it! It is expensive to stay here, but then so is everywhere else in central London! It was one of the more reasonable hotels, considering it\u2019s on the edge of Mayfair where you need a bank loan to stay! I really rate it for a short, central stay!
01/03/2019
Rated 4 out of 5 :
Hotel ideal location for theatre but very busy location, London is so impersonal people bumping into you not looking where they are going as too involved with their phones. The hotel itself was adequate for our needs but minimal personal service available as check in is automated..
01/03/2019
Rated 4 out of 5 :
Magic Mike stay- 4 rooms, 8 guests for a weekend. Lovely location and central to most things - although the scaffolding did obscure the view which made it a bit difficult to find. Lovely breakfast! We had 4 rooms booked and unfortunately the rooms were over three floors so not that close to one another but did not spoil the weekend. Lovely welcoming staff and would recommend to others.
01/03/2019
Rated 4 out of 5 :
Good points. \nGreat location. \nBreakfast good value for money. \n\nBad points. \nRooms and hotel communal areas small and has a closed in feel. \nRooms need renovating. \nBed and linen at the end of their use. \nBelow standard of other premier inns. \n.
28/02/2019
Rated 4 out of 5 :
location was excellent and the price paid for the room. Breakfast good value for money. The Inn was busy but very quiet at night. Would stay again if in that part of London. Great location for West End shows.
26/02/2019
Rated 4 out of 5 :
best value for money in London Great location for theatre and galleries. Convenient for the tube to transfer to the airport Very comfortable bed and reasonable sized room many eating choices just steps away.
25/02/2019
Rated 4 out of 5 :
We spent 2 nights at this hotel in Mid February, this was probably the quietest hotel,stay we have ever had and we were right in the middle of London, walk out of your hotel and a few yards to your left is China Town and to your right is Leicester Square. Good sized comfortable room, clean and warm, will hopefully return some day.
24/02/2019
Rated 4 out of 5 :
This hotel was perfectly located for the show at Her Majesty\u2019s and very close to tube station,, considering it\u2019s in a very busy area our room was exceptionally quiet, all the staff were very friendly and helpful- probably the friendliest Premier In I have experienced, breakfast was superb, room was clean and bed extremely comfortable.
23/02/2019
Rated 4 out of 5 :
The Leicester Square hotel belongs to the Premier Inn chain of hotels, and occupies a period building on the edge of and overlooking Leicester Square in central London. The location has easy access to a number of tube stations, within a ten minute walk, close to Oxford Street, within easy walking distance of Trafalgar Square, Covent Garden, and the theatre district, and right in the middle of China town with its many restaurants open untill late in the evening.\n\nThe hotel is comfortable, if not basic, but when in London, staying inside the hotel is not on the agenda, and given the location of this hotel, and the price of the rooms, there is probably nowhere else that gives such value for money.\n\nThis hotel is highly recommended for tourists/visitors to London, of all ages and family size, and although the dining within the hotel is very limited, it is understandable given the competition outside, be-it breakfast, lunch or dinner, there are so many options within a very small radius from the entrance door, serving huge portions at unbelievable prices to keep you going for the entire day.\n\nOne piece of advice if you are arriving by tube train with luggage, alight at Covent Garden and walk the short distance, this tube station has lift access, whereas the nearer Leicester Square station does not.
22/02/2019
Rated 4 out of 5 :
Went to London to celebrate a big birthday and chose the Premier Inn London Leicester Square because it was very central to the 2 main activities planned...as well as the rest of London!\nThis has to be the quietest hotel I have ever stayed in; considering the location and the fact that they were drilling right outside under our bedroom window and we didn't hear it until we actually went outside.\nThe room was really clean and comfortable; and the staff were friendly.\nWe didn't eat in the hotel during this stay because the choice of places to eat in Leicester Square is massive.\nI would recommend this hotel to anyone who has planned to see any shows in the West End as they are within walking distance. Also to anyone who wants to explore London. Convent Garden, Soho, The Mall, Piccadilly Circus, Trafalgar Square and loads more attractions are within walking distance.
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