Best Western Maitrise Hotel Maida Vale
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Customer Reviews For The Best Western Maitrise Maida Vale


Address: 53-59 Kilburn High Road, London, England, UK, NW6 5SB
This hotel has averaged a score of 3.6 out of 5 by 3263 past guests
>>>Booking.com (average customer rating 3.6 out of 5 from 1881 reviews)
>>>Tripadvisor (ranked 717 of 1132 for Hotels in London and rated 3.5 out of 5 from 1412 reviews)

26/09/2019
Rated 3.4 out of 5 :
Liked: Guest did not comment for this item.
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25/09/2019
Rated 2.9 out of 5 :
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19/09/2019
Rated 3.1 out of 5 :
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19/09/2019
Rated 2 out of 5 :
Terrible hotel ! Change our room for 3 times !!! \nAir conditioning was not working for first room and shower can\u2019t turn on for our second room! And the room is smelly \nPls don\u2019t book this hotel if you see this review! \nBad experience
18/09/2019
Rated 4.2 out of 5 :
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18/09/2019
Rated 2 out of 5 :
The smell! how can they possibly be letting people book rooms in the basement when the smell is so very bad.\n You can smell it when you walk in to the foyer it gets stronger as you descend in the lift but in the basement corridor unbelievable, not so bad in the room went out to buy an air freshener bit sad when I got back to find one already in the room!\nFollowing morning the smell was worse spoke to reception who were very helpful and obviously aware of the problem, they agreed to move us to another room on the 3rd floor.\nHead of housekeeping on duty on Thursday was incredibly rude to me and actually shouted at me( miss understanding between myself and the lady on reception about what I was supposed to do with my packed up suitcase) infront of other guests and several staff members, if she can speak to a guest in that way I feel sorry for any staff members working under her.\nThe stairs to the lower level was filled with dirty linen bags all the time we were there, when we moved to the third floor a corridor there also seemed to be a storage area for dirty linen.\nMain complaints the awful smell and customer service.
16/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 2.9 out of 5 :
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03/09/2019
Rated 2.9 out of 5 :
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28/08/2019
Rated 4.2 out of 5 :
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26/08/2019
Rated 4.0 out of 5 :
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26/08/2019
Rated 3.1 out of 5 :
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Disliked: Guest did not comment for this item.
24/08/2019
Rated 3.6 out of 5 :
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Disliked: Guest did not comment for this item.
19/08/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/08/2019
Rated 3.8 out of 5 :
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Disliked: Guest did not comment for this item.
17/08/2019
Rated 3.8 out of 5 :
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11/08/2019
Rated 4.2 out of 5 :
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11/08/2019
Rated 3.6 out of 5 :
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07/08/2019
Rated 3.6 out of 5 :
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06/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/08/2019
Rated 2 out of 5 :
Dear Benji458,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
01/08/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/07/2019
Rated 2 out of 5 :
Dear Jamesjn4568,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
29/07/2019
Rated 2 out of 5 :
Dear Nickkeg8565,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
29/07/2019
Rated 2 out of 5 :
Dear Qzy,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
28/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/07/2019
Rated 2 out of 5 :
Dear JohnBK485,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
27/07/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/07/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/07/2019
Rated 2 out of 5 :
Dear Casteloluca,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to see you mention the scopes for our improvement. We will surely share this with our team.\nThe mention of the incidents with your interactions is being addressed to the concerned managers.\n\nThere has been an issue with our air-conditioning in the rooms and we have dealt with the issue. Please accept our sincere apologies for the inconvenience. \n\nPlease let us know when you are planning to come back and we would ensure that you are delighted with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com\n.
26/07/2019
Rated 2 out of 5 :
Dear Tommy R,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
26/07/2019
Rated 2 out of 5 :
Dear Alanhay666,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to see you mention the scopes for our improvement. We will surely share this with our team.\nThe mention of the incidents with your interactions is being addressed to the concerned managers.\n\nThere has been an issue with our air-conditioning in the rooms and we have dealt with the issue. Please accept our sincere apologies for the inconvenience. \n\nPlease let us know when you are planning to come back and we would ensure that you are delighted with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com\n.
26/07/2019
Rated 2 out of 5 :
Dear Mike,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
25/07/2019
Rated 2 out of 5 :
Dear Robert,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to see you mention the scopes for our improvement. We will surely share this with our team.\nThe mention of the incidents with your interactions is being addressed to the concerned managers.\n\nThere has been an issue with our air-conditioning in the rooms and we have dealt with the issue. Please accept our sincere apologies for the inconvenience. \n\nPlease let us know when you are planning to come back and we would ensure that you are delighted with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com\n.
24/07/2019
Rated 3.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/07/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/07/2019
Rated 2 out of 5 :
Dear 490Viktom,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
23/07/2019
Rated 2 out of 5 :
Dear Lykke A,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to see you mention the scopes for our improvement. We will surely share this with our team.\nThe mention of the incidents with your interactions is being addressed to the concerned managers.\n\nThere has been an issue with our air-conditioning in the rooms and we have dealt with the issue. Please accept our sincere apologies for the inconvenience. \n\nPlease let us know when you are planning to come back and we would ensure that you are delighted with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com\n.
22/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/07/2019
Rated 2 out of 5 :
Dear Olulu2019,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
21/07/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/07/2019
Rated 2 out of 5 :
Dera Bristolgirl66,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
18/07/2019
Rated 2 out of 5 :
Dear Jenny S,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nsorry to hear that you had an uncomfortable stay. \n\nIn regards to the smell of dirty toilets in the reception area is not something we can relate to our property as the guest lobby toilet is far away from the reception. \n\nSecondly, the smell of cigarettes is not something which seems feasible as our windows cannot be opened as its centrally airconditioned. Therefore if anyone smokes the smoke detector sets the fire alarm. Legally smoking is not allowed in any hotels in London. But if someone does break the rule he/she is heavily fined. We checked our duty manager's log and unfortunately do not have any recent incident for someone smoking in the room for the last 4 months. \n\nHaving said that we would be really grateful if you could write back to us in the email provided below so that we can identify your stay with our hotel and do our investigation.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com\n.
16/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/07/2019
Rated 2 out of 5 :
Dear Mike51516,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com\n.
13/07/2019
Rated 2 out of 5 :
Dear Jose45352,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nWe are really happy to hear that you liked our location and services here at the Maitrise Hotel Maida Vale - London and I will share your feedback right away with my team.\n\nPlease let us know when you are planning to come back and we would ensure that you are delighted once again with our passion for hospitality.\n\nFrom all of us at the Maitrise Hotel Maida Vale - London, we are looking forward to your next stay with us.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotels Ltd\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com\n.
12/07/2019
Rated 2 out of 5 :
Dear RebeccaV855DAY,\n\nDear Missketi,\n\nWe cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London.\n\nCan you please give details of your stay so that we can identify you as our customer. \n\nWe have our guest Services manager who deals with the emails and Duty Managers on shift who assists in customer issues. In the review, it does not specifically say anything in terms of product or the services you have used so it becomes difficult for us to identify your stay.\n\nBest Regards \n\nRudra Banerjee\n\nGeneral Manager - Maitrise Hotel Maida Vale - London\n49-59 Kilburn High Road, Maida Vale\nlondon NW6 5SB\nOffice Land Line: + 44 (0) 20 7625 8532\nOffice Fax: + 44 (0) 20 7625 8536\nPlease do let us know when you coming back: reservations@maitrisehotels.com.
11/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/07/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
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