Queens Hotel Crystal Palace
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Customer Reviews For The Queens Hotel


Address: 122 Church Road, Crystal Palace, Croydon, London, SE19 2UG, England, UK
This hotel has averaged a score of 3.6 out of 5 by 4332 past guests
>>>Booking.com (average customer rating 3.7 out of 5 from 4234 reviews)
>>>Tripadvisor (ranked 752 of 1132 for Hotels in London and rated 3.5 out of 5 from 278 reviews)

02/10/2019
Rated 4.4 out of 5 :
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01/10/2019
Rated 4.2 out of 5 :
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30/09/2019
Rated 3.5 out of 5 :
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30/09/2019
Rated 4.4 out of 5 :
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29/09/2019
Rated 3.8 out of 5 :
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28/09/2019
Rated 3.1 out of 5 :
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28/09/2019
Rated 3.6 out of 5 :
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28/09/2019
Rated 3.8 out of 5 :
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27/09/2019
Rated 3.4 out of 5 :
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27/09/2019
Rated 4.4 out of 5 :
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26/09/2019
Rated 3.6 out of 5 :
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24/09/2019
Rated 3.6 out of 5 :
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24/09/2019
Rated 3.1 out of 5 :
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24/09/2019
Rated 4.2 out of 5 :
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24/09/2019
Rated 4.4 out of 5 :
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23/09/2019
Rated 3.1 out of 5 :
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23/09/2019
Rated 3.8 out of 5 :
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23/09/2019
Rated 4.0 out of 5 :
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23/09/2019
Rated 5 out of 5 :
Great location next to the park and within walking distance of restaurants. Check before you book that you will get a room with a window, some are internal/basement rooms with fake windows. The rooms are good but poorly soundproofed, take earplugs if you are a light sleeper.
22/09/2019
Rated 3.4 out of 5 :
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21/09/2019
Rated 5 out of 5 :
Booked a Superior family room, on arriving we were directed to wrong side of the hotel, five minutes spent looking for our room returned to reception to be told go through back door of bar and no apology. Great start. The room was clean although the shower leaked but stuck in the basement. This claims to be a 3 star hotel. Saturday night pop up to bar for a night cap 11.15pm only to be told bar shuts at 10.30pm. Pubs and restaurants still open but not The Queens Hostel and I call this a hostel as this is what it is, It is not a hotel. Avoid like the plague and run by clowns. Dark and dingy corridors, WiFi is third world standard I am absolutely livid with this dump can't wait to leave, never to return
21/09/2019
Rated 5 out of 5 :
Excellent time at the hotel. I was looked after brilliantly from start to finish. The receptionist Ibrahim was particularly attentive ensuring everything went smoothly and I had a great experience. Definitely recommend this hotel \uD83D\udc4C\uD83C\udfff\uD83D\udc4D\uD83C\udfff
20/09/2019
Rated 5 out of 5 :
The staff were very helpful and they changed rooms when it was needed and the worker Ibrahim helped with luggage and room change. The room was very clean and the bed was very comfortable and the service was excellent
20/09/2019
Rated 5 out of 5 :
Western London Queens Crystal Palace Hotel \nBeen one off the best visit I had the facility was so good one off the member off stuff Ibrahim was so kind and nice and help full took care off my family \uD83D\udc4C\uD83C\udffb
17/09/2019
Rated 5 out of 5 :
We arrived at the hotel at 12-15am after a 13 hour journey by car due to road works and accidents on the M6 plus road closures and diversions on the A14.\nWe were immediately greeted by the night security person who informed me that I needed to pay \u00A310 immediately to park our car on the hotel grounds and to display a permit. The chap was none too friendly and seemed miserable, to which this set the tone of our arrival as we were all extremely tired and wanted to check in.\nI sorted the permit out first to satisfy the guy.\nThe staff on checking in did not seem to recognise our booking or where we were to be staying. I was told there had been a triple and single room booked but on different floors. I actually booked va double and a single room next to each other on the first floor.\nAfter a 20 minute wait, we were given a double and a single room next to each other on the sub floor below ground level. We have disabilities that I made the hotel aware of but seemed not to have taken into account. We were offered a complimentary breakfast each for the following morning due to the inconvenience. We were shattered and just wanted our beds, but a sandwich or like snack and a drink wouldn't have gone amiss.\nThe following morning we went up for breakfast which resembled a zoo, with people pushing and shoving to get at the food and drink laid out on the sides. The whole process resembled that of a Travelodge / Ibis / Premier Inn. The food was fine, but the staff seemed to be on alert for anyone not purchasing their voucher for their breakfast.\nI couldn't help but overhear the staff on reception advising customers of the added charges for over staying past check out time amongst other things, such as the car park.\nWe ate in the so called restaurant that was the breakfast area and found the food for the evening meal to be quite satisfactory. The let down here was that we were rushed to give our order including desert as son as we entered the restaurant at 8-43pm, as last orders were meant to be taken at 9pm for food.\nThe food was served quickly enough but we were all eating when the deserts were brought out to us and the server, who was the barmaid that evening, took away my wife's plate which she had not finished eating the contents of and my son and I rushed what we had left to eat.\nThere was no relaxing with the meal, and for a hotel of this chain, it is a huge let down in service and standards.\nNot enough room to finish this review. We left rather hurriedly on Sunday
16/09/2019
Rated 3.4 out of 5 :
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16/09/2019
Rated 4.2 out of 5 :
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16/09/2019
Rated 3.8 out of 5 :
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16/09/2019
Rated 3.1 out of 5 :
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16/09/2019
Rated 4.4 out of 5 :
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12/09/2019
Rated 3.5 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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11/09/2019
Rated 4.2 out of 5 :
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10/09/2019
Rated 4.4 out of 5 :
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09/09/2019
Rated 4.2 out of 5 :
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09/09/2019
Rated 3.4 out of 5 :
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08/09/2019
Rated 3.8 out of 5 :
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07/09/2019
Rated 4.2 out of 5 :
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06/09/2019
Rated 4.2 out of 5 :
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06/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 4.2 out of 5 :
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05/09/2019
Rated 3.4 out of 5 :
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04/09/2019
Rated 3.6 out of 5 :
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03/09/2019
Rated 3.8 out of 5 :
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03/09/2019
Rated 4.2 out of 5 :
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03/09/2019
Rated 4.0 out of 5 :
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02/09/2019
Rated 3.8 out of 5 :
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02/09/2019
Rated 3.1 out of 5 :
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02/09/2019
Rated 4.2 out of 5 :
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02/09/2019
Rated 3.6 out of 5 :
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01/09/2019
Rated 3.6 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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01/09/2019
Rated 4.4 out of 5 :
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01/09/2019
Rated 4.2 out of 5 :
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31/08/2019
Rated 3.8 out of 5 :
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31/08/2019
Rated 4.2 out of 5 :
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31/08/2019
Rated 3.4 out of 5 :
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31/08/2019
Rated 4.0 out of 5 :
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30/08/2019
Rated 3.4 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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29/08/2019
Rated 3.8 out of 5 :
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29/08/2019
Rated 3.4 out of 5 :
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23/08/2019
Rated 3.6 out of 5 :
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22/08/2019
Rated 3.4 out of 5 :
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21/08/2019
Rated 3.6 out of 5 :
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21/08/2019
Rated 3.1 out of 5 :
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20/08/2019
Rated 4.4 out of 5 :
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20/08/2019
Rated 3.8 out of 5 :
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20/08/2019
Rated 3.6 out of 5 :
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19/08/2019
Rated 3.8 out of 5 :
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19/08/2019
Rated 4.0 out of 5 :
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19/08/2019
Rated 4.2 out of 5 :
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18/08/2019
Rated 4.0 out of 5 :
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17/08/2019
Rated 4.4 out of 5 :
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17/08/2019
Rated 4.2 out of 5 :
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17/08/2019
Rated 3.8 out of 5 :
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17/08/2019
Rated 1 out of 5 :
Dear 'werkaczmarska', \n\nThank you for taking time out and posting such a lovely review following your recent stay with us.\n\nIt is a pleasure to read that you were well taken care of by the team. I am delighted that you highlight our clean and well equipped rooms and our breakfast.\n\nThank you so much for recommending the hotel as well and we are looking forward for your next visit.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
15/08/2019
Rated 1 out of 5 :
Dear 'willuamlloyd1', \n\nThanks for taking the time to post your comments after your stay with us.\n\nI am sorry that you were left disappointed by certain aspects of your visit. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager\n.
14/08/2019
Rated 3.1 out of 5 :
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14/08/2019
Rated 4.4 out of 5 :
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14/08/2019
Rated 3.6 out of 5 :
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13/08/2019
Rated 4.4 out of 5 :
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13/08/2019
Rated 3.8 out of 5 :
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13/08/2019
Rated 3.1 out of 5 :
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11/08/2019
Rated 1 out of 5 :
Dear 'Newlook Z', \n\nThank you for taking time out and posting such a lovely review following your recent stay with us.\n\nI am very proud to read that Ibrahim were personally mentioned and he took part in making your experience so special with us. Please rest assured that your feedback has already been shared with them. I have shared your feedback with the team as it is always encouraging for us to learn that our valuable residents are satisfied with our service.\n\nAlso, please accept our most sincere apologies for the iron. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nWe all greatly look forward to welcoming you back son.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
09/08/2019
Rated 1 out of 5 :
Dear 'ChapmanR0107', \n\nThank you for taking the time to post your comments after your stay with us.\n\nI am sorry that you were left disappointed by certain aspects of your visit. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
06/08/2019
Rated 1 out of 5 :
Dear 'stunz1954a', \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that your overall visit at the hotel was not very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nWe would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
04/08/2019
Rated 1 out of 5 :
Dear 'lonerebel', \n\nThank you for sharing your recent experience with us and for highlighting the friendly service that you received from the team.\n\nI would like to apologize for not exceeding your expectations regarding the room size, hairdryer and shower. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. \n\nHere at the hotel we strive to look after our guests extremely well and we would like to have the opportunity to look after you better. Please contact us directly at mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure all your arrangements are well overseen.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
01/08/2019
Rated 1 out of 5 :
Dear 'shannonjayde2019', \n\nThank you for your lovely comments regarding best Western London Queens Crystal Palace Hotel.\n\nWe are delighted that your experience with us was great and the staff friendliness were to your liking.\n\nWe all greatly look forward to welcoming you back son.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager\n\n.
29/07/2019
Rated 1 out of 5 :
Dear 'Jacqueline O', \n\nThank you for sharing your kind words and wonderful review on your recent best Western London Queens Crystal Palace Hotel experience.\n\nI am so happy to hear that you had a pleasant experience with us. The team will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We are proud in the high standards of service that we offer and having the facilities and amenities in place goes a Long way to ensuring our guests have an enjoyable and memorable stay on each and every visit. \n\nWe certainly would be delighted to welcome you back in the near future.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
25/07/2019
Rated 1 out of 5 :
Dear 'Andrew H', \n\nThanks for taking the time to post your comments after your stay with us.\n\nI do apologize that there were some aspects missed on this occasion. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nThank you again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the future.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
21/07/2019
Rated 1 out of 5 :
Dear 'Jennyyy_l259', \n\nThank you for your lovely comments regarding best Western London Queens Crystal Palace Hotel.\n\nI am excited to read your wonderful comments and am happy that you had a comfortable stay. We very much appreciate your comments regarding your stay. \n\nIt is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and make changes and further improvements where possible. \n\nWe look forward to welcoming you back to the best Western London Queens Crystal Palace Hotel on your next visit to London.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
19/07/2019
Rated 1 out of 5 :
Dear '408sedah'\n\nThank you for your generous comments concerning your recent visit to best Western London Queens Crystal Palace Hotel.\n\nWe are delighted that your overall experience with us was great and that the nice views, cleanliness and staff friendliness were to your liking.\n\nWe hope to have the pleasure of welcoming you back again on your next visit to London.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
19/07/2019
Rated 1 out of 5 :
Dear 'natashanutt', \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that your overall visit at the hotel was not very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nWe would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
19/07/2019
Rated 1 out of 5 :
Dear 'Estelle W', \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in best Western London Queens Crystal Palace Hotel.\n\nWe are delighted to learn that you had an overall pleasant experience and that the features were to your liking.\n\nWe all greatly look forward to welcoming you back son. \n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
19/07/2019
Rated 1 out of 5 :
Dear 'gengiskarn', \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that your overall visit at the hotel was not very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nWe would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
19/07/2019
Rated 1 out of 5 :
Dear 'tigerentenfrosch', \n\nThank you very much for taking the time to share your review following your son's recent stay with us. \n\nI am delighted that your son had an amazing stay with us at best Western London Queens Crystal Palace Hotel.\n\nWe hope to have the pleasure of welcoming you in the future.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
18/07/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you ever so much for taking the time to post on your review of your recent stay with us here in best Western London Queens Crystal Palace Hotel.\n\nI am so happy to hear that you had a memorable experience with us. The team will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We are proud in the high standards of service that we offer and having the facilities and amenities in place goes a Long way to ensuring our guests have an enjoyable and memorable stay on each and every visit. \n\nThank you once again for the great feedback and we hope to have the pleasure of welcoming you back to the hotel in the near future.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
16/07/2019
Rated 1 out of 5 :
Dear guest, \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that your overall visit at the hotel was not very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nWe would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
15/07/2019
Rated 1 out of 5 :
Dear guest, \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that your overall visit at the hotel was not very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nWe would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
12/07/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for taking the time to leave your feedback after your recent stay with us.\n\nIt is good to hear that you had a good experience.\n\nWe wait to welcome you back to best Western London Queens Crystal Palace son.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
10/07/2019
Rated 1 out of 5 :
Dear guest, \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that your overall visit at the hotel was not very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nWe would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on mgrqueens@lhg.co. United Kingdom should you decide to return to us and we will ensure that your arrangements are well looked after.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
07/07/2019
Rated 3.6 out of 5 :
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05/07/2019
Rated 3.1 out of 5 :
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05/07/2019
Rated 3.6 out of 5 :
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05/07/2019
Rated 4.0 out of 5 :
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04/07/2019
Rated 4.0 out of 5 :
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04/07/2019
Rated 3.4 out of 5 :
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04/07/2019
Rated 3.8 out of 5 :
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01/07/2019
Rated 4.0 out of 5 :
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01/07/2019
Rated 3.6 out of 5 :
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01/07/2019
Rated 3.4 out of 5 :
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30/06/2019
Rated 3.8 out of 5 :
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30/06/2019
Rated 3.1 out of 5 :
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29/06/2019
Rated 4.4 out of 5 :
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28/06/2019
Rated 3.4 out of 5 :
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28/06/2019
Rated 3.6 out of 5 :
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27/06/2019
Rated 3.1 out of 5 :
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27/06/2019
Rated 3.6 out of 5 :
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27/06/2019
Rated 3.8 out of 5 :
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27/06/2019
Rated 4.2 out of 5 :
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27/06/2019
Rated 3.4 out of 5 :
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26/06/2019
Rated 4.4 out of 5 :
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17/06/2019
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16/06/2019
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14/06/2019
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12/06/2019
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11/06/2019
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10/06/2019
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09/06/2019
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07/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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28/05/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you very much for your generous comments concerning your recent visit to best western London Crystal Palace.\n\nWe are glad that you enjoyed of a lovely stay and that the room features were to your liking. \n\nOur staff go above and beyond to ensure our guests enjoy the time at the hotel and we are glad that their helpfulness enhanced your stay at the hotel.\n\nI have shared your feedback with the team as it is always encouraging for us to learn that our valuable residents are satisfied with our service.\n\nThank you again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the near future.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
28/05/2019
Rated 5 out of 5 :
Dear guest, \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that you were left disappointed by certain aspects of your visit. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. \n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
27/05/2019
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26/05/2019
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25/05/2019
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24/05/2019
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23/05/2019
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22/05/2019
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22/05/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you very much for sharing your thoughts about your recent visit to best Western London Queens Crystal Palace Hotel.\n\nWe are delighted to note that all the aspects of your stay were satisfactory, including the room features and breakfast option.\n\nAlso, It is our greatest pleasure to see that the level of service also met your expectations.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
21/05/2019
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Milesfaster.co.uk customer reviews ↓
Rating out of 10: 1
Date stayed: January 2009
review: My partner and I stayed at the Queens Hotel Crystal Palace on Monday 19th January,we were on a buisness trip from Warwickshire and didn't arrive at the hotel until quite late After a lot of questions as to why we were late checking in we were shown to a room (56).The room was filthy as was the bathroom.We returned to reception to complain and was offered another room which was a little better at least it was clean!When we went down to breakfast the following morning,the staff were polite but the continental breakfast was a joke.We decided to pay extra for a full English but wish we had not,it was cold and looked as if it had been there since last week!!we will not stay there again nor recommend this hotel to any of our collegues.We would like a full reimbursment please Miss K Brailey
Rating out of 10: 1
Date stayed: May 2007
review: Not an experience I wish to repeat!!  The meals were pre-cooked, frozen and bought in and minute.  Special dietary needs are not catered for.  The toilet in our room could not be sat on in the usual manner, but only sideways - unless you happen to be child-sized because there was not enough space between it and the wall!  I have penned a letter to the manager of this hotel voicing my complaints, and could not and would not recommend this hotel to anyone else.

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