Queens Hotel Crystal Palace
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Customer Reviews For The Queens Hotel


Address: 122 Church Road, Crystal Palace, Croydon, London, SE19 2UG, England, UK
This hotel has averaged a score of 3.4 out of 5 by 1192 past guests
>>>Booking.com (average customer rating 3.8 out of 5 from 2046 reviews)
>>>Tripadvisor (ranked 786 of 1117 for Hotels in London and rated 3 out of 5 from 125 reviews)

11/06/2019
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10/06/2019
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09/06/2019
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07/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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28/05/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you very much for your generous comments concerning your recent visit to best western London Crystal Palace.\n\nWe are glad that you enjoyed of a lovely stay and that the room features were to your liking. \n\nOur staff go above and beyond to ensure our guests enjoy the time at the hotel and we are glad that their helpfulness enhanced your stay at the hotel.\n\nI have shared your feedback with the team as it is always encouraging for us to learn that our valuable residents are satisfied with our service.\n\nThank you again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the near future.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
28/05/2019
Rated 5 out of 5 :
Dear guest, \n\nThanks for taking the time to post your comments after your stay with us.\n\nWe were very sorry to read that you were left disappointed by certain aspects of your visit. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. \n\nI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. \n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
27/05/2019
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26/05/2019
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25/05/2019
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24/05/2019
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23/05/2019
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22/05/2019
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22/05/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you very much for sharing your thoughts about your recent visit to best Western London Queens Crystal Palace Hotel.\n\nWe are delighted to note that all the aspects of your stay were satisfactory, including the room features and breakfast option.\n\nAlso, It is our greatest pleasure to see that the level of service also met your expectations.\n\nSincerely, \n\nWajith Syed Batcha\nAssistant Manager.
21/05/2019
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Milesfaster.co.uk customer reviews ↓
Rating out of 10: 1
Date stayed: January 2009
review: My partner and I stayed at the Queens Hotel Crystal Palace on Monday 19th January,we were on a buisness trip from Warwickshire and didn't arrive at the hotel until quite late After a lot of questions as to why we were late checking in we were shown to a room (56).The room was filthy as was the bathroom.We returned to reception to complain and was offered another room which was a little better at least it was clean!When we went down to breakfast the following morning,the staff were polite but the continental breakfast was a joke.We decided to pay extra for a full English but wish we had not,it was cold and looked as if it had been there since last week!!we will not stay there again nor recommend this hotel to any of our collegues.We would like a full reimbursment please Miss K Brailey
Rating out of 10: 1
Date stayed: May 2007
review: Not an experience I wish to repeat!!  The meals were pre-cooked, frozen and bought in and minute.  Special dietary needs are not catered for.  The toilet in our room could not be sat on in the usual manner, but only sideways - unless you happen to be child-sized because there was not enough space between it and the wall!  I have penned a letter to the manager of this hotel voicing my complaints, and could not and would not recommend this hotel to anyone else.

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