Doubletree by Hilton London Excel
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Customer Reviews For The Doubletree by Hilton London Excel


Address: 2 Festoon Way, Royal Victoria Dock, London, E16 1RH
This hotel has averaged a score of 4 out of 5 by 5286 past guests
>>>Booking.com (average customer rating 4.1 out of 5 from 4059 reviews)
>>>Tripadvisor (ranked 456 of 1117 for Hotels in London and rated 4 out of 5 from 1276 reviews)

11/06/2019
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10/06/2019
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09/06/2019
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07/06/2019
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06/06/2019
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04/06/2019
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03/06/2019
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02/06/2019
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01/06/2019
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27/05/2019
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23/05/2019
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21/05/2019
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19/05/2019
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18/05/2019
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16/05/2019
Rated 5 out of 5 :
Dear DavidZ2171\n\nThank you for taking the time to provide such positive feedback following your recent visit to The DoubleTree by Hilton Hotel London Excel. We were delighted you enjoyed everything about your stay and were looked after by our outstanding team. \n\nI do hope to have the pleasure of welcoming you back again very son. \n\nKind regards, \n\nChristian G\nGeneral Manager\n.
15/05/2019
Rated 5 out of 5 :
Dear u2tours, \n\nthank you for your renewed feedback.\n\nHaving checked my records I have replied to your original post on 08/05/19.\nExternal response published\n05/08/19 02:50 pm \u00B7 System Generated \nChristian G, General Manager \u00B7 05/07/19 \nDear u2tours, \nthank you for choosing the DoubleTree by Hilton London ExCeL for your recent stay in London, \nI appreciate your positive feedback; to investigate the point you raised regarding the 'deposit' I require more details and would appreciate you contacted me directly on christian. Graf@Hilton.com so that I can resolve the matter. \nKind regards\nAlert Assigned\n05/08/19 06:37 am \u00B7 System Generated \nAutomatically assigned to guest Assistance - TripAdvisor\n05/08/19 06:37 am \u00B7 System Generated \nExternal response sent\n05/08/19 02:20 am \u00B7 Christian Graf (salT - Property) \n\nIt appears that this may not have been posted and I will investigate why further. At this point I would kindly ask that you contact me directly on my e-mail so that I can obtain details to investigate this matter.\n\nPlease accept my sincere apologies for this matter; I truly hope we can resolve this. \n\nKind regards\nChrstian.
13/05/2019
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12/05/2019
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11/05/2019
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10/05/2019
Rated 5 out of 5 :
Dear LucyC_ny, \n\nI was delighted to read that you enjoyed the hotels facilities and the service from the hotel team who work hard to provide the high standards of hospitality you experienced. I have shared your review with the team.\n\nPlease do stay with us again when you are next planning a re-visit to London and I would be delighted to assist you with a reservation. \n\nKind Regards\n\nChristian G\nGeneral Manager\n.
10/05/2019
Rated 5 out of 5 :
Dear incandescent, \n\nThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! \n\nSincerely, \n\nChristian G\nGeneral Manager.
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