Royal Berkshire Hotel Ascot
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Customer Reviews For The Royal Berkshire Hotel Ascot


Address: London Road, Ascot, England, UK, SL5 0PP
This hotel has averaged a score of 4.2 out of 5 by 1646 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 732 reviews)
>>>Tripadvisor (ranked 1 of 2 for Hotels in Sunninghill and rated 4 out of 5 from 912 reviews)

04/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 4.2 out of 5 :
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03/09/2019
Rated 4.6 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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27/08/2019
Rated 4.8 out of 5 :
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26/08/2019
Rated 4.4 out of 5 :
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24/08/2019
Rated 4.6 out of 5 :
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23/08/2019
Rated 4.0 out of 5 :
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22/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 3.8 out of 5 :
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19/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 5 out of 5 :
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16/08/2019
Rated 4.8 out of 5 :
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16/08/2019
Rated 4.0 out of 5 :
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14/08/2019
Rated 4.2 out of 5 :
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13/08/2019
Rated 4.0 out of 5 :
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13/08/2019
Rated 5 out of 5 :
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11/08/2019
Rated 5 out of 5 :
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10/08/2019
Rated 4.4 out of 5 :
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06/08/2019
Rated 5 out of 5 :
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05/08/2019
Rated 5 out of 5 :
Dear Q7385ujjonathanc\n\nThank you very much for your constructive review and I am pleased your stay with us suited you whilst attending a wedding locally.\n\nWe are undergoing some soft refurbishment in our restaurant over the next few weeks and we have already undergone some of our bedrooms. Our plan is to continue the refurbishment of further bedrooms and public areas. \n\nThank you once again for your review.\n\nWith kind regards\n\nDebbie.
04/08/2019
Rated 4.0 out of 5 :
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04/08/2019
Rated 3.8 out of 5 :
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31/07/2019
Rated 5 out of 5 :
Dear Johnuk\n\nThank you so much for your lovely comments and I am so pleased you enjoyed your stay with us and look forward to welcoming you back to the hotel in the future.\n\nWith kind regards\n\nDebbie.
31/07/2019
Rated 5 out of 5 :
Dear LindaSym1\n\nThank you so much for your lovely review and I am so pleased you enjoyed your stay with us again after so many years! \n\nI do hope we can welcome you back to the hotel again - and hopefully not leave it so Long next time! \n\nWith kind regards\n\nDebbie.
30/07/2019
Rated 5 out of 5 :
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30/07/2019
Rated 5 out of 5 :
Dear alastairc787\n\nThank you for your recent review the content of which I read with great concern.\n\nI am sorry you did not enjoy your meal with us in the restaurant and I will certainly discuss this with the team regarding the choices available.\n\nIf you would like to discuss the other little things please do contact me direct on debbie@exclusive.co. United Kingdom\n\nThank you for bringing the matter to my attention.\n\nWith kind regards\n\nDebbie.
29/07/2019
Rated 5 out of 5 :
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28/07/2019
Rated 4.8 out of 5 :
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27/07/2019
Rated 5 out of 5 :
Dear daivakelaitis\n\nThank you so much for your wonderful review and I look forward to welcoming you back in the future.\n\nWith kind regards\n\nDebbie.
26/07/2019
Rated 5 out of 5 :
Dear Ravensburg33\n\nThank you for your lovely review and a personal mention to Lily who is part of our reception team.\n\nI do hope we will be able to welcome you back to the hotel in the future and thank you for your recommendation.\n\nWith kind regards\n\nDebbie.
26/07/2019
Rated 5 out of 5 :
Thank you for your recent review Joanne.\n\nI have spoken to a family member over the weekend and again this week with regard to a solution for this which we were able to do. \n\nI am very sorry that you and your sister will not be staying with us and I hope you all enjoy the wedding.\n\nWith kind regards\n\nDebbie\n\n \n\n.
25/07/2019
Rated 5 out of 5 :
Dear BrigitteM16\n\nThank you for your constructive comments following your stay with us using our conference facilities the contetns of which I read with concern. \n\nI am sorry you felt the facilities and service did not meet your expectations and would very much welcome the opportunity to discuss in more detail with you if I could Debbie@exclusive.co. United Kingdom \n\nThank you for bringing the matter to my attention.\n\nKind regards\n\nDebbie.
24/07/2019
Rated 4.6 out of 5 :
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24/07/2019
Rated 4.2 out of 5 :
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23/07/2019
Rated 5 out of 5 :
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23/07/2019
Rated 5 out of 5 :
Dear Craig\n\nThank you very much for your review and I am delighted the staff made you very welcome.\n\nThank you also for your constructive comments regarding the scrambled eggs for breakfast - I will certainly address this with the team.\n\nI do hope we have an opportunity to welcome you back to the hotel in the future.\n\nWith kind regards\n\nDebbie Guy.
22/07/2019
Rated 5 out of 5 :
Dear Paulloak\n\nThank you so much for your lovely comprehensive review and we are all delighted you enjoyed your stay with us and had the opportunity to enjoy our facilities - both inside and out! \n\nI do hope we have an opportunity to welcome you back in the future and thank you for recommending us! \n\nWith kind regards\n\nDebbie.
22/07/2019
Rated 5 out of 5 :
Dear Andy C\n\nThank you for your lovely review following your stay with us for a family wedding.\n\nA special mention to our barman - thank you - who clearly looked after you during your stay and made an impression! \n\nI do hope we have an opportunity to welcome you back in the future.\n\nWith kind regards\n\nDebbie.
21/07/2019
Rated 5 out of 5 :
Dear Lynda T\n\nThank you so much for your lovely review and I am so pleased you enjoyed your stay with us - especially as we were able to move you to a room you preferred. \n\nI am so pleased the staff were on hand to look after you throughout your stay and you had an opportunity to explore the grounds.\n\nWe look forward to welcoming you back to Royal Berkshire in the future.\n\nWith kind regards\n\nDebbie \n\n.
12/07/2019
Rated 5 out of 5 :
Dear Steve B\n\nThank you so much for lovely review and I am delighted you enjoy your time with us and for your recommendation to others - and in particular a special mention to Lily.\n\nWe look forward to welcoming you back again in the future.\n\nWith kind regards\n\nDebbie\n\n.
09/07/2019
Rated 4.6 out of 5 :
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09/07/2019
Rated 5 out of 5 :
Dear pinkkatie13\n\nThank you for your recent review while you were staying with us.\n\nHaving made an investigation, I am pleased that our reception team were able to offer you an alternative room which you found ok and reception dealt with this with apology and a complimentary refreshment while you were waiting.\n\nI am sorry you would not like to stay with us again and I felt that we dealt with the matter in the best possible way we could. It was a genuine mistake on our part for which I do apologise and hope you had an opportunity to enjoy our other facilities whilst you were here.\n\nYours sincerely\n\nDebbie\n\n.
05/07/2019
Rated 5 out of 5 :
Dear rwth\n\nThank you for your recent comprehensive review and firstly I am delighted you enjoyed our facilities during Royal Ascot and had an opportunity to dine with us.\n\nYour valid points regarding your room I will certainly investigate with my team and thank you for bringing it to our attention. I do hope we have an opportunity to welcome you back next year. Please contact me direct so that I can take care of your reservation Debbie@exclusive.co. United Kingdom \n\nWith kind regards\n\nDebbie\n\n.
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