Renaissance St Pancras
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Customer Reviews For The Renaissance St Pancras Hotel


Address: Pancras Road, London, England, UK, NW1 2QP
This hotel has averaged a score of 4.4 out of 5 by 5822 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 1825 reviews)
>>>Tripadvisor (ranked 243 of 1117 for Hotels in London and rated 4.5 out of 5 from 4017 reviews)

10/06/2019
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09/06/2019
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06/06/2019
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05/06/2019
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03/06/2019
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02/06/2019
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02/06/2019
Rated 5 out of 5 :
Used Bonvoy points to upgrade to a junior suite with access to the chambers club. Our room was absolutely gorgeous and luxurious. We loved the chambers club. We had complimentary afternoon tea there as well as breakfast. The food was excellent and plentiful. The staff was excellent as well. You can also order from the restaurant menu at dinner and eat in the chambers club. This worked out great for us. \n\nThe bed was very comfortable. You can hear and feel a low rumble due to the trains taking off but this did not disturb our sleep and we had a very restful stay. \n\nThe hotel can be accessed from inside the St Pancras train station which is very convenient when arriving or departing via Eurostar.
31/05/2019
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30/05/2019
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30/05/2019
Rated 5 out of 5 :
Stayed one night on our holidays, but a class hotel great service and nice staff. We asked for a quiet room as I feel traffic noise in London and the room looked over the station no noise -great the Breakfast was excellent and the service again was first class. Will come back next time I am in London.
30/05/2019
Rated 5 out of 5 :
Dear gb_InTexas, \n\nThank you once again for your recent stay at the St Pancras Renaissance and for sharing your teachable feedback on TripAdvisor. \n\nWhilst I am very delighted to hear that you have enjoyed the service our staff provided you throughout your stay, as well as the restaurants and the hotel itself, it saddens me to hear we have been fallen short in meeting your expectations regarding the room you have stayed in on your most recent stay with us. I would like to kindly inform you that we are currently planning for refurbishment of our Barlow rooms, and any feedback regarding our rooms and its decor is very much appreciated to be taken in as constructive feedback for our Executive Management Team.\n\nFurthermore, the historical Chambers Wing and then our contemporary part of the hotel, the Barlow House, in which part of the hotel you have had stayed in on your most recent stay with us. Whilst the Chambers wing does accommodate all of our suites, this represents more of the historical and Gothic-cathedral style of the history of our hotel building. Whilst the Barlow house does come with more modern and contemporary room decor. \n\nOnce again, thank you for your valued feedback and we hope we will have the chance to serve you again whenever your travels bring you back to London.\n\nKind regards, \nAnne\n\n.
30/05/2019
Rated 5 out of 5 :
We stayed there one night. Hotel is absolutely beautiful. The Chamber Room (executive lounge) is also gorgeous and service was outstanding. The room was spacious and clean. I asked for extra towel and soap and it was delivered in less than 10 minutes. I would highly recommend this hotel.
29/05/2019
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29/05/2019
Rated 5 out of 5 :
I have been in love with the St Pancras building since I first visited London by train many years ago so having recently retired at the top of my otherwise modest bucket list was a couple of nights at the hotel.\n\n It far exceeded my expectations. Everything about the place says quality, the room, the facilities, the food and especially the staff. They're at the top of their game and so pleasant and happy to help without being in your face.\n\nThe Chambers Club was amazing and to be honest was something I would not taken much notice of when booking. My partner especially loved the afternoon tea.\n\nWe both agree we will come back again and if I have one regret it's that there should be guided tours of all the nooks and crannies of the building, it has so much history.\n\nWe would both recommend a stay here. More relaxing than a spa weekend.
28/05/2019
Rated 5 out of 5 :
We chose this hotel because it was close to King's Cross, our departure point for travel in England. Also, there was great shopping nearby. We were celebrating my mother's 100th birthday. The staff joined in the excitement. Our rooms were very clean, modern and comfortable with convenient electrical connections. Nespresso coffee was a plus for us! We would stay here again.
27/05/2019
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26/05/2019
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25/05/2019
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22/05/2019
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20/05/2019
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18/05/2019
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17/05/2019
Rated 5 out of 5 :
Unique hotel with large, nice rooms. Staff very nice. Only downfall was the restaurant and bar closed at like 11pm, which seemed early but that part of London didn't seem very late-night anyway. (Paris is a very late night place! ) Nice location to train station (connected) and so when we took train onto Paris, it was super convenient.
14/05/2019
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14/05/2019
Rated 5 out of 5 :
This is an iconic building so well restored. I worked at the station in the 1960s and recall how it once was and how it fell into disrepair. It has been restored magnificently. We had an early start from Kings Cross the next morning - very convenient. Our room (341) was fine and comfortable but users should beware of the 'step down' immediately inside the doorway after entering the room. This could catch out elderly or poorly sighted persons - persons allocated this room or other rooms which may be similar should be warned.\nThe staff at the hotel were all very good, friendly, welcoming and helpful.\nThere is some work being undertaken in the normally spacious Reception lounge - the opportunity should be taken to renew the carpet and the furniture - the carpets are work and dirty whilst the furniture is shabby and careworn - not expected in a 5* hotel!
13/05/2019
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11/05/2019
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10/05/2019
Rated 5 out of 5 :
Dear 654josht, \n\nI would like to sincerely thank you for such kind feedback of yours regarding your most recent stay at the St Pancras Renaissance Hotel! \n\nMaking you feel like home and part of one family only shows me that our staff was welcoming you with such warm and professional service we are so proud to provide to our guests at our hotel. \n\nWe do highly hope to have the chance to welcoming you back to build some further memories together with the St Pancras Team! \n\nKind regards,
09/05/2019
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