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Customer Reviews For The Royal Horseguards Hotel


Address: 2 Whitehall Court, London, England, UK, SW1A 2EJ
This hotel has averaged a score of 4.4 out of 5 by 8133 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 2345 reviews)
>>>Tripadvisor (ranked 211 of 1134 for Hotels in London and rated 4.5 out of 5 from 5820 reviews)

16/09/2019
Rated 5 out of 5 :
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16/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 4.2 out of 5 :
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14/09/2019
Rated 5 out of 5 :
Thank you so much for the gracious review! \n\nI am positively proud of my amazing team and thank you for mentioning those that stood out during your visit. They will be thrilled to have made your stay memorable! \n\nThe Waterloo Suite is bursting with character and is beautifully furnished in a warm contemporary style, your every need is met in style and luxury. I am so pleased to hear that you enjoyed your spectacular surroundings.\n\nWe look forward to spoiling you on your next visit to our historic hotel! \n\nWarm regards, \n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Thanks for the 5 star review! \n\nYes the Waterloo Suite is indeed an opulent treat. On the top floor of the hotel, the Suite takes full advantage of our riverside location, overlooking the majestic River Thames and The iconic London Eye. It is positively the best view of the London skyline. I am so pleased to hear that you enjoyed your spectacular surroundings.\n\nThe Changing of the Queen\u2019s Lifeguard is a daily treat, literally on the doorstep of our beautiful Victorian hotel. It does attract smaller crowds and no railings between you and the men and horses taking part making it ideal for those looking for some amazing pictures, but still enjoying the pomp and splendor of a classic ceremony.\n\nMy team and I greatly look forward to welcoming you all back to our castle-like hotel for another enjoyable visit.\n\nKind regards, \n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Dear ywl1999\n\nHello and thank you very much for taking the time to review your recent visit to our award winning 1212 Restaurant.\n\nIt is always a pleasure to hear from our guests and I am delighted to know that we got everything spot on during your visit. Ozoda will be proud to have made such a lasting impression! \n\nIt would be our pleasure to welcome you back for another gastronomic feast.\n\nWarm regards.\n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Thank you for the gracious review and confirming that you will return! \n\nI am positively thrilled to know that you enjoyed our 5 star hospitality and that greatly enjoyed our luxurious and plush surroundings. My team will be so pleased by your lovely feedback.\n\nWe look forward to being your home in London on your next visit.\n\nWarm regards, \n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Dear johnfU1717mh\n\nThank you for confirming that you had a 5 star stay with us! \n\nWe are thrilled to have exceeded your expectations and delighted to have been your home on your first visit to our amazing city. We certainly do boast an unrivalled central location along Victoria Embankment and walking distance to so many attractions and hotspots.\n\nsorry to hear about your view being obstructed. However you have to agree that Whitehall Gardens are beautiful in full bloom, this time of year.\n\nIt would be our pleasure to host you on your next visit to our lovely capital.\n\nBest regards, \n\nHilary\n.
11/09/2019
Rated 4 out of 5 :
Hello and thank you for taking the time to review your stay with us.\n\nOur river facing rooms are indeed spectacular. The magnificent views of the River Thames and iconic London Eye are picture postcard perfect, especially so at night with The London Eye lit up against the night skyline.\n\nThank you for confirming that our historic hotel was the highlight of your visit. We cannot wait to welcome you back! \n\nKind regards, \n\nHilary\n.
10/09/2019
Rated 3.8 out of 5 :
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09/09/2019
Rated 4.6 out of 5 :
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09/09/2019
Rated 5 out of 5 :
Dear pbdd2016\n\nThank you for the amazing feedback! \n\nIt\u2019s always great to know that our guests have had a wonderful stay with us and that we got it spot on across our historic hotel. My team will be thrilled by your kind praise and knowing that they contributed to your enjoyable visit.\n\nI do hope that we will have the privilege of hosting you once more on your next visit to our cosmopolitan city.\n\nKind regards\n\nHilary \n\n.
08/09/2019
Rated 4.8 out of 5 :
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08/09/2019
Rated 5 out of 5 :
Dear traveltlor2017\n\nThank you very much for your complimentary comments.\n\nIt\u2019s great to know that you enjoyed your spacious, well appointed bedroom and enjoyed the comfort of our cosy heated bathrooms. \n\nThanks for the comments regarding our breakfast options. We do offer an excellent \u00E0 la carte menu and our talented Chef would be more than happy to meet any dietary needs or requests.\n\n It was our absolute pleasure looking after you on this visit and my team and I very much look forward to welcoming you back for another amazing stay! \n\nKind regards, \n\nHilary\n.
08/09/2019
Rated 5 out of 5 :
Dear 937helena\n\nThank you for your rating and comments.\n\nI am so pleased to hear that you found our hotel beautiful and amazing. Built in 1887, our French chateau-style building boasts many of its original Victorian features, including the striking fireplace in our inviting and regal lobby.\n\nI am so sorry that you did not like the bedroom allocated to you on this occasion. Being a graded building and not a purpose built hotel we have a number of \u2018inner\u2019 facing bedrooms. Why not upgrade to one of our river facing bedrooms on your next visit - I can assure you that you will not be disappointed by the majestic views over the River Thames.\n\n It would be our pleasure to look after you on your next stay.\n\nWarmest regards, \n\nHilary\n.
07/09/2019
Rated 5 out of 5 :
Dear Grambt\n\nThank you for taking the time to share your recent experience on Tripadvisor.\n\nI am truly sorry to know about the shortfalls in service that you experienced. Please be assured that this is not the usual high standards that we strive for and your comments have been shared with my Housekeeping and Maintenance teams to ensure that all necessary corrective action is taken. However, I can appreciate that this does not make up for your disappointment.\n\nI do hope we will have the opportunity to welcome you back to showcase our true potential. \n\nBest regards, \n\nHilary\n.
07/09/2019
Rated 5 out of 5 :
Dear andrewcO5081zc\n\nThank you for taking the time to review your recent visit with us.\n\nIt is disappointing to know that you did not like the double bedrooms allocated to you. Not being a purpose built hotel and due to the nature of of our unusual property all of our bedrooms are of a unique size and design. \n\nOn a positive note I am proud knowing that my attentive and helpful team stood out and that you greatly appreciate our superb 5-star hospitality.\n\nIt would be our pleasure to welcome you back for an all round 5 star future visit.\n\nKind regards, \n\nHilary\n.
06/09/2019
Rated 4.8 out of 5 :
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06/09/2019
Rated 4.6 out of 5 :
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05/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
Dear mrpharry\n\nThank you for your feedback.\n\nWe pride ourselves on our high levels of service so I am very sorry to know about the shortfalls that you experienced. However you have certainly highlighted some areas that we can improve on and I will be addressing this with my team. Our service charge is completely discretionary, so on your next visit please do not hesitate to request it be removed if you feel you are not receiving the level of service expected.\n\nI do hope that it would be our pleasure to welcome you back for a truly 5 star future visit.\n\nKind regards, \n\nHilary\n\n.
03/09/2019
Rated 5 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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02/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.0 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.4 out of 5 :
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29/08/2019
Rated 4.6 out of 5 :
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28/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 4.8 out of 5 :
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28/08/2019
Rated 5 out of 5 :
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27/08/2019
Rated 4.6 out of 5 :
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26/08/2019
Rated 4.8 out of 5 :
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26/08/2019
Rated 1 out of 5 :
Compliments are always a pleasure and I am so happy to hear that we exceeded your expectations in all areas. I will definitely pass on your positive feedback to the hotel team. \n\nNestled next to Whitehall Gardens and overlooking the River Thames, we are indeed privileged to have such an impressive location. The impeccably maintained gardens share our sites rich regal history and was originally created by the infamous Tudor King Henry viii. What a treat to enjoy it almost 500 years later! \n\nThank you once again for your 5* review and for sharing your experience with us. We cannot wait until you visit us again for another spectacular stay! \n\nWarmest regards, \n\nHilary\n.
26/08/2019
Rated 1 out of 5 :
Dear Inspire732128, \n\nThank you for taking the time to share your recent experience on Tripadvisor.\n\nI'm sorry to hear that you had a disrupted sleep during your stay. Our River rooms are some of our most popular spaces in the hotel because of the stunning views on to The Thames. We certainly take on board your comments and will revisit potential noise reducers in these rooms.\n\nWe hope to have the pleasure of welcoming you back.\n\nKind Regards\nJamie Trousdale.
25/08/2019
Rated 5 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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24/08/2019
Rated 4.8 out of 5 :
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24/08/2019
Rated 1 out of 5 :
Dear Sian & Luke, \n\nIt was a pleasure to have you staying with us in London. Once again, a most heartfelt congratulations from all of us! \n\nYour positive endorsement is too generous. We were happy to be involved with the celebrations! \n\nWe hope to have you back with us in the coming months.\n\nKind Regards\n\nJamie Trousdale\n\nP. S. We also have fabulous wedding venue space! \n\n.
23/08/2019
Rated 5 out of 5 :
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23/08/2019
Rated 4.2 out of 5 :
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22/08/2019
Rated 4.6 out of 5 :
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21/08/2019
Rated 5 out of 5 :
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20/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 2 out of 5 :
Dear JohnnyMogs, \n\nThank you for sharing your kind comments and for highlighting Florente's service. Florente has been our (very popular) doorman for over 20 years and still feels as passionate about service excellence as his first day! He'll be delighted to read your feedback. \n\nWe always love welcoming our guests back time and time again. We look forward to seeing you next time.\n\nWarm Regards\n\nJamie Trousdale.
19/08/2019
Rated 2 out of 5 :
Dear Christina, \n\nA most pleasant endorsement. You're too kind. \n\nThe team will be thrilled to learn that they played such a vital part of your enjoyable trip. I'll ensure they are all made aware of your generous comments. \n\nWe look forward to welcoming you back next time.\n\nWarm Regards\n\nJamie Trousdale.
18/08/2019
Rated 5 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 2 out of 5 :
Dear zkchaidez, \n\nDelighted to read that you have had such a pleasant experience. We are indeed very fortunate to be located so centrally. I trust this aided your ability to see as much of London as you had hoped! \n\nWe look forward to welcoming you back next time you are in the city.\n\nWarm Regards\n\nJamie Trousdale.
18/08/2019
Rated 2 out of 5 :
Dear Sir/Madame, \n\nThank you for sharing your generous feedback.\n\nI'm pleased to learn that you enjoyed your time at the Royal Horseguards Hotel. I'll be sure to share your comments with the team, too. \n\nWe hope that we will have the pleasure of welcoming you back in the future.\n\nWarm Regards\n\nJamie Trousdale.
17/08/2019
Rated 2 out of 5 :
Dear andygreenway, \n\nA most generous endorsement of the hotel which I truly appreciate.\n\nI'm delighted to learn that you have had a pleasant experience of The Royal Horseguards & look forward to seeing you next time! \n\nWarm Regards\n\nJamie Trousdale.
16/08/2019
Rated 4.8 out of 5 :
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16/08/2019
Rated 4.6 out of 5 :
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16/08/2019
Rated 2 out of 5 :
Dear MattgFarrar, \n\nThank you for choosing to celebrate such a special occasion at the Royal Horseguards! \n\nWe're delighted that you have both enjoyed the trip and hope the added touches in the room added to the stay.\n\nWe look forward to seeing you on the next stay.\n\nKind Regards\n\nJamie Trousdale.
15/08/2019
Rated 4.6 out of 5 :
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15/08/2019
Rated 5 out of 5 :
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Milesfaster.co.uk customer reviews ↓
Rating out of 10: 9
Date stayed: May 2009
review: We ended up at the Horesguards because of a terrific deal on the room, with breakfast. The room was very nice, although it was interior, so the only view was of an airshaft. Still, we were there to sightsee and you could not find a more central location. I was travelling with my somewhat elderly Mother, and for her first trip to London it was just fantastic. I would urge you to get the room and breakfast deal. The food is good, plentiful, and it's a big plus not to have to look around for breakfast during the morning rush. Staff was very friendly and professional.
Rating out of 10: 8
Date stayed: January 2006
review: We stayed here for our honeymoon and the hotel surpassed our expectations. We had a fantastic view of the River Thames and the hotel staff were very professiona l.

The breakfast was outstandng and like all London hotels alcohol is expensive but that is the case everywhere.

WOuld highly recommend this hotel for it is more than a four star hotel.
Rating out of 10: 10
Date stayed: July 2005
review: An excellent hotel and amazingly quiet although it is so close to the centre of everything. The rooms were lovely and the special packages of champagne, flowers and fruit purchased for our frinds wedding anniversary were superb.

The staff were excellent and answered every query without hesitation. We did not eat our main meal at the hotel because we went into 'theatre land' for the experience but the breakfast was perfect and I would recommend this hotel to anyone.

4 of us will be staying again in October and we cannot wait to try the restaurant.
Rating out of 10: 10
Date stayed: October 2004
review: felt that I just had to write to express my gratitude to your staff at your marvellous Hotel. My wife and myself stayed at the Royal Horseguards this weekend (15th to 17th October).
On our arrival I enquired whether I could upgrade to a room with a view which they said would not be a problem, anyway we waited for a few minutes when a member of your reception staff came over and explained that the room they were going to give us would not be ready but they could give us the Tower Suite for the same cost. Wow what a room and what views not only that your staff were courteous and attentive (a special mention for Ibrahim who helped us with our luggage on our arrival).
The food was wonderful and your waiting staff took the time out to explain the different dishes to us and to advise us on wine selection. All in all a brilliant experience for both of us. Please pass my thanks onto your staff. Not sure when I will have the funds available again for such a weekend but I know already where I shall be staying.
Thanks once again
Rating out of 10: 8
Date stayed: July 2004
review: Nice hotel, but they failed to tell us that the river side of the hotel has NO VIEW right now due to scaffolding---plastic over windows. Could not open windows, or see anything.
Rating out of 10: 10
Date submitted: March 2004
review: Lovely olde worldly charm Very elegant room. extremely quiet location yet central to all amenities.
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