Clermont Hotel London
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Customer Reviews For The Royal Horseguards Hotel


Address: 2 Whitehall Court, London, England, UK, SW1A 2EJ
This hotel has averaged a score of 4.4 out of 5 by 8416 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 2500 reviews)
>>>Tripadvisor (ranked 230 of 1129 for Hotels in London and rated 4.5 out of 5 from 5956 reviews)

29/09/2019
Rated 5 out of 5 :
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28/09/2019
Rated 5 out of 5 :
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27/09/2019
Rated 5 out of 5 :
Dear ash8811\n\nThank you for your review.\n\nI am sorry to know that found our regal hotel expensive. We make an effort to maintain competitive prices compared to similar establishments in London. Also as a standard we serve all our spirits in double measures.\n\nIt is however, great to know that this did not spoil your visit and that you enjoyed your well-appointed bedrooms and found our award winning Hypnos beds comfortable.\n\nIt would be our pleasure to welcome you back to our Victorian castle-like hotel for a future superb stay!\n\nKind regards,\n\nHilary \n
27/09/2019
Rated 5 out of 5 :
Hello OnAir302906\n\nThank you for the wonderful feedback!\n\nMy amazingly hospitable team will be delighted to know that you had an enjoyable stay from entering our regal hotel to the time you checked out. We pride ourselves on courteous but efficient customer service so am pleased that you had a great stay!\n\nThank you for confirming that we are now your home in London! We would be delighted to welcome you back for another great stay!\n\nWarm Regards,\n\nHilary\n
25/09/2019
Rated 5 out of 5 :
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25/09/2019
Rated 5 out of 5 :
Dear MarcelaMinvielle\n\nThank you for taking the time to review your recent visit with us.\n\nI am so sorry to know about the lack of wifi in your bedroom and have shared your review with my Maintenance Manager to investigate further. But I know that this does not make up for any inconvenience.\n\nI am however, pleased to know that you loved your stay and enjoyed every other aspect of your visit, greatly enjoyed our 5 star facilities and prime location.\n\nMy amazing team and I look forward to welcoming back soon!\n\nKind regards,\n\nHIlary\n
24/09/2019
Rated 4.4 out of 5 :
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24/09/2019
Rated 4.8 out of 5 :
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23/09/2019
Rated 4.4 out of 5 :
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23/09/2019
Rated 5 out of 5 :
Hi lukechess\n\nI am really sorry to know that your room service pizza fell below our usual 5 star standards and will definitely be addressing further with my kitchen teams.\n\nIt is great to know that you found our Victorian hotel nice and I do hope that you will return for a much improved visit.\n\nKind regards,\n\nHIlary\n
23/09/2019
Rated 5 out of 5 :
Dear Climber545086\n\nThank you for taking the time to rate and review your recent stay with us.\n\nIndeed no two of our bedrooms are exactly alike. Not being a purpose built hotel and due to the quirky architecture of of our castle-like hotel, all of our bedrooms and bathrooms are of a unique design and size.\n\nOn a positive note, I am delighted to know that you found our location superb - just a stone\u2019s throw away from London\u2019s many attractions!\n\nIt would be a pleasure to welcome back for a truly 5 star future stay.\n\nKind regards,\n\nHilary\n
23/09/2019
Rated 5 out of 5 :
Dear James L\n\nThank you for your 5 star review.\n\nI am delighted to know that you had an exceptional stay with us and that we exceeded your expectations on all aspects of your stay, including our elegant bedrooms with their fantastic views. \n\nIt was an absolute pleasure to host you on this stay and we greatly look forward to spoiling you on your next stay to our regal hotel!\n\nKind regards,\n\nHilary\n
23/09/2019
Rated 5 out of 5 :
Hello Explorer303279\n\nThank you for much for your positive feedback!\n\nI am delighted to hear that you enjoyed breakfast. Our Chef takes great pride in the vast choices of hot and cold dishes available, including an extensive selection of Continental meats and cheeses as well as a number of vegetarian options.\n\nThank you for confirming that our friendly and helpful doorman stood out. We greatly look forward to welcoming you back to our beautiful city and lovely hotel for another amazing stay!\n\nBest Regards,\n\nHilary\n
23/09/2019
Rated 5 out of 5 :
Hello jaxvacconnection\n\nThank you for confirming that you had an enjoyable 5 star stay with us.\n\nNestled next to Whitehall Gardens and overlooking the River Thames, we are indeed privileged to have such an impressive location. I am so pleased to know that you were well looked after by my super team.\n\nIt would be our pleasure to welcome you back very soon!\n\nKind regards,\n\nHilary\n
23/09/2019
Rated 5 out of 5 :
Dear finnkristiant\n\nThank you for taking the time to review your stay with us.\n\nI am very sorry to know that you did not like the bedroom allocated to you. Not being a purpose built hotel and due to the age of our property we do have some bedrooms facing inwards. On your next visit book one of or river facing bedroom - I can assure you that you will not be disappointed.\n\nI do hope that you will return for an improved visit.\n\nBest regards,\n\nHilary\n
23/09/2019
Rated 5 out of 5 :
Hi Zak W\n\nThank you for your comments.\n\nI am sorry to know about the shortfalls and to know that you found us pricey. However I\u2019m pleased to know that found our castle-like hotel beautiful and found your bedroom comfortable.\n\nI do hope that you will reconsider and return. My team and I will ensure that you are well taken of.\n\nKind regards,\n\nHilary \n
22/09/2019
Rated 4.6 out of 5 :
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21/09/2019
Rated 4.8 out of 5 :
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21/09/2019
Rated 5 out of 5 :
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19/09/2019
Rated 5 out of 5 :
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19/09/2019
Rated 5 out of 5 :
Hello EnglishmanInTheSands\n\nThank you for your amazing feedback!\n\nIt is always a pleasure hearing from our guests, especially so if they have a repeated 5 star experience with us. I am thrilled to know that we were able to accommodate you at short notice on your last visit and that my team were efficient and friendly throughout.\n\nThanks for the mention of our English white wine! See you next week for another fantastic stay!\n\nWarm regards,\n\nHilary\n
18/09/2019
Rated 5 out of 5 :
Dear kmarie436\n\nThank you for confirming that you had an enjoyable stay with us.\n\nI am so happy to know that you found your stylish bedroom spacious and comfortable. Not being a purpose hotel, no two of our bedrooms are alike and are all of a unique and quirky design. \n\nWe are thrilled to know that you will return - it would be our pleasure to welcome you back for another exceptional stay.\n\nKind regards,\n\nHilary\n
17/09/2019
Rated 4.8 out of 5 :
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17/09/2019
Rated 5 out of 5 :
Happy Anniversary and thank you for the great photos!\n\nWe are so happy to know that you enjoyed your upgraded river facing bedroom and our superb 5-star amenities. I am delighted to know that our personalised touches made this special occasion all the more memorable. \n\nThank you for your feedback regarding our AA Rosettes restaurant One Twenty One Two menu. I will be sure to pass your comments to our Head Chef. He prides himself on producing a fusion of traditional British cuisine with a contemporary edge. \n\nThank you for confirming that you will be back in November. We all look forward to welcoming you to our outstanding hotel in the not too distant future for another sensational stay!\n\nBest regards,\n\nHilary\n
16/09/2019
Rated 5 out of 5 :
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16/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 4.2 out of 5 :
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14/09/2019
Rated 5 out of 5 :
Thank you so much for the gracious review! \n\nI am positively proud of my amazing team and thank you for mentioning those that stood out during your visit. They will be thrilled to have made your stay memorable! \n\nThe Waterloo Suite is bursting with character and is beautifully furnished in a warm contemporary style, your every need is met in style and luxury. I am so pleased to hear that you enjoyed your spectacular surroundings.\n\nWe look forward to spoiling you on your next visit to our historic hotel! \n\nWarm regards, \n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Thanks for the 5 star review! \n\nYes the Waterloo Suite is indeed an opulent treat. On the top floor of the hotel, the Suite takes full advantage of our riverside location, overlooking the majestic River Thames and The iconic London Eye. It is positively the best view of the London skyline. I am so pleased to hear that you enjoyed your spectacular surroundings.\n\nThe Changing of the Queen\u2019s Lifeguard is a daily treat, literally on the doorstep of our beautiful Victorian hotel. It does attract smaller crowds and no railings between you and the men and horses taking part making it ideal for those looking for some amazing pictures, but still enjoying the pomp and splendor of a classic ceremony.\n\nMy team and I greatly look forward to welcoming you all back to our castle-like hotel for another enjoyable visit.\n\nKind regards, \n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Dear ywl1999\n\nHello and thank you very much for taking the time to review your recent visit to our award winning 1212 Restaurant.\n\nIt is always a pleasure to hear from our guests and I am delighted to know that we got everything spot on during your visit. Ozoda will be proud to have made such a lasting impression! \n\nIt would be our pleasure to welcome you back for another gastronomic feast.\n\nWarm regards.\n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Thank you for the gracious review and confirming that you will return! \n\nI am positively thrilled to know that you enjoyed our 5 star hospitality and that greatly enjoyed our luxurious and plush surroundings. My team will be so pleased by your lovely feedback.\n\nWe look forward to being your home in London on your next visit.\n\nWarm regards, \n\nHilary\n.
12/09/2019
Rated 5 out of 5 :
Dear johnfU1717mh\n\nThank you for confirming that you had a 5 star stay with us! \n\nWe are thrilled to have exceeded your expectations and delighted to have been your home on your first visit to our amazing city. We certainly do boast an unrivalled central location along Victoria Embankment and walking distance to so many attractions and hotspots.\n\nsorry to hear about your view being obstructed. However you have to agree that Whitehall Gardens are beautiful in full bloom, this time of year.\n\nIt would be our pleasure to host you on your next visit to our lovely capital.\n\nBest regards, \n\nHilary\n.
11/09/2019
Rated 4 out of 5 :
Hello and thank you for taking the time to review your stay with us.\n\nOur river facing rooms are indeed spectacular. The magnificent views of the River Thames and iconic London Eye are picture postcard perfect, especially so at night with The London Eye lit up against the night skyline.\n\nThank you for confirming that our historic hotel was the highlight of your visit. We cannot wait to welcome you back! \n\nKind regards, \n\nHilary\n.
10/09/2019
Rated 3.8 out of 5 :
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09/09/2019
Rated 4.6 out of 5 :
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09/09/2019
Rated 5 out of 5 :
Dear pbdd2016\n\nThank you for the amazing feedback! \n\nIt\u2019s always great to know that our guests have had a wonderful stay with us and that we got it spot on across our historic hotel. My team will be thrilled by your kind praise and knowing that they contributed to your enjoyable visit.\n\nI do hope that we will have the privilege of hosting you once more on your next visit to our cosmopolitan city.\n\nKind regards\n\nHilary \n\n.
08/09/2019
Rated 4.8 out of 5 :
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08/09/2019
Rated 5 out of 5 :
Dear traveltlor2017\n\nThank you very much for your complimentary comments.\n\nIt\u2019s great to know that you enjoyed your spacious, well appointed bedroom and enjoyed the comfort of our cosy heated bathrooms. \n\nThanks for the comments regarding our breakfast options. We do offer an excellent \u00E0 la carte menu and our talented Chef would be more than happy to meet any dietary needs or requests.\n\n It was our absolute pleasure looking after you on this visit and my team and I very much look forward to welcoming you back for another amazing stay! \n\nKind regards, \n\nHilary\n.
08/09/2019
Rated 5 out of 5 :
Dear 937helena\n\nThank you for your rating and comments.\n\nI am so pleased to hear that you found our hotel beautiful and amazing. Built in 1887, our French chateau-style building boasts many of its original Victorian features, including the striking fireplace in our inviting and regal lobby.\n\nI am so sorry that you did not like the bedroom allocated to you on this occasion. Being a graded building and not a purpose built hotel we have a number of \u2018inner\u2019 facing bedrooms. Why not upgrade to one of our river facing bedrooms on your next visit - I can assure you that you will not be disappointed by the majestic views over the River Thames.\n\n It would be our pleasure to look after you on your next stay.\n\nWarmest regards, \n\nHilary\n.
07/09/2019
Rated 5 out of 5 :
Dear Grambt\n\nThank you for taking the time to share your recent experience on Tripadvisor.\n\nI am truly sorry to know about the shortfalls in service that you experienced. Please be assured that this is not the usual high standards that we strive for and your comments have been shared with my Housekeeping and Maintenance teams to ensure that all necessary corrective action is taken. However, I can appreciate that this does not make up for your disappointment.\n\nI do hope we will have the opportunity to welcome you back to showcase our true potential. \n\nBest regards, \n\nHilary\n.
07/09/2019
Rated 5 out of 5 :
Dear andrewcO5081zc\n\nThank you for taking the time to review your recent visit with us.\n\nIt is disappointing to know that you did not like the double bedrooms allocated to you. Not being a purpose built hotel and due to the nature of of our unusual property all of our bedrooms are of a unique size and design. \n\nOn a positive note I am proud knowing that my attentive and helpful team stood out and that you greatly appreciate our superb 5-star hospitality.\n\nIt would be our pleasure to welcome you back for an all round 5 star future visit.\n\nKind regards, \n\nHilary\n.
06/09/2019
Rated 4.8 out of 5 :
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06/09/2019
Rated 4.6 out of 5 :
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05/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
Dear mrpharry\n\nThank you for your feedback.\n\nWe pride ourselves on our high levels of service so I am very sorry to know about the shortfalls that you experienced. However you have certainly highlighted some areas that we can improve on and I will be addressing this with my team. Our service charge is completely discretionary, so on your next visit please do not hesitate to request it be removed if you feel you are not receiving the level of service expected.\n\nI do hope that it would be our pleasure to welcome you back for a truly 5 star future visit.\n\nKind regards, \n\nHilary\n\n.
03/09/2019
Rated 5 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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02/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.0 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.4 out of 5 :
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29/08/2019
Rated 4.6 out of 5 :
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28/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 4.8 out of 5 :
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28/08/2019
Rated 5 out of 5 :
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27/08/2019
Rated 4.6 out of 5 :
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26/08/2019
Rated 4.8 out of 5 :
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26/08/2019
Rated 1 out of 5 :
Compliments are always a pleasure and I am so happy to hear that we exceeded your expectations in all areas. I will definitely pass on your positive feedback to the hotel team. \n\nNestled next to Whitehall Gardens and overlooking the River Thames, we are indeed privileged to have such an impressive location. The impeccably maintained gardens share our sites rich regal history and was originally created by the infamous Tudor King Henry viii. What a treat to enjoy it almost 500 years later! \n\nThank you once again for your 5* review and for sharing your experience with us. We cannot wait until you visit us again for another spectacular stay! \n\nWarmest regards, \n\nHilary\n.
26/08/2019
Rated 1 out of 5 :
Dear Inspire732128, \n\nThank you for taking the time to share your recent experience on Tripadvisor.\n\nI'm sorry to hear that you had a disrupted sleep during your stay. Our River rooms are some of our most popular spaces in the hotel because of the stunning views on to The Thames. We certainly take on board your comments and will revisit potential noise reducers in these rooms.\n\nWe hope to have the pleasure of welcoming you back.\n\nKind Regards\nJamie Trousdale.
25/08/2019
Rated 5 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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24/08/2019
Rated 4.8 out of 5 :
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24/08/2019
Rated 1 out of 5 :
Dear Sian & Luke, \n\nIt was a pleasure to have you staying with us in London. Once again, a most heartfelt congratulations from all of us! \n\nYour positive endorsement is too generous. We were happy to be involved with the celebrations! \n\nWe hope to have you back with us in the coming months.\n\nKind Regards\n\nJamie Trousdale\n\nP. S. We also have fabulous wedding venue space! \n\n.
23/08/2019
Rated 5 out of 5 :
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23/08/2019
Rated 4.2 out of 5 :
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22/08/2019
Rated 4.6 out of 5 :
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21/08/2019
Rated 5 out of 5 :
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20/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 2 out of 5 :
Dear JohnnyMogs, \n\nThank you for sharing your kind comments and for highlighting Florente's service. Florente has been our (very popular) doorman for over 20 years and still feels as passionate about service excellence as his first day! He'll be delighted to read your feedback. \n\nWe always love welcoming our guests back time and time again. We look forward to seeing you next time.\n\nWarm Regards\n\nJamie Trousdale.
19/08/2019
Rated 2 out of 5 :
Dear Christina, \n\nA most pleasant endorsement. You're too kind. \n\nThe team will be thrilled to learn that they played such a vital part of your enjoyable trip. I'll ensure they are all made aware of your generous comments. \n\nWe look forward to welcoming you back next time.\n\nWarm Regards\n\nJamie Trousdale.
18/08/2019
Rated 5 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 2 out of 5 :
Dear zkchaidez, \n\nDelighted to read that you have had such a pleasant experience. We are indeed very fortunate to be located so centrally. I trust this aided your ability to see as much of London as you had hoped! \n\nWe look forward to welcoming you back next time you are in the city.\n\nWarm Regards\n\nJamie Trousdale.
18/08/2019
Rated 2 out of 5 :
Dear Sir/Madame, \n\nThank you for sharing your generous feedback.\n\nI'm pleased to learn that you enjoyed your time at the Royal Horseguards Hotel. I'll be sure to share your comments with the team, too. \n\nWe hope that we will have the pleasure of welcoming you back in the future.\n\nWarm Regards\n\nJamie Trousdale.
17/08/2019
Rated 2 out of 5 :
Dear andygreenway, \n\nA most generous endorsement of the hotel which I truly appreciate.\n\nI'm delighted to learn that you have had a pleasant experience of The Royal Horseguards & look forward to seeing you next time! \n\nWarm Regards\n\nJamie Trousdale.
16/08/2019
Rated 4.8 out of 5 :
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16/08/2019
Rated 4.6 out of 5 :
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16/08/2019
Rated 2 out of 5 :
Dear MattgFarrar, \n\nThank you for choosing to celebrate such a special occasion at the Royal Horseguards! \n\nWe're delighted that you have both enjoyed the trip and hope the added touches in the room added to the stay.\n\nWe look forward to seeing you on the next stay.\n\nKind Regards\n\nJamie Trousdale.
15/08/2019
Rated 4.6 out of 5 :
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15/08/2019
Rated 5 out of 5 :
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Milesfaster.co.uk customer reviews ↓
Rating out of 10: 9
Date stayed: May 2009
review: We ended up at the Horesguards because of a terrific deal on the room, with breakfast. The room was very nice, although it was interior, so the only view was of an airshaft. Still, we were there to sightsee and you could not find a more central location. I was travelling with my somewhat elderly Mother, and for her first trip to London it was just fantastic. I would urge you to get the room and breakfast deal. The food is good, plentiful, and it's a big plus not to have to look around for breakfast during the morning rush. Staff was very friendly and professional.
Rating out of 10: 8
Date stayed: January 2006
review: We stayed here for our honeymoon and the hotel surpassed our expectations. We had a fantastic view of the River Thames and the hotel staff were very professiona l.

The breakfast was outstandng and like all London hotels alcohol is expensive but that is the case everywhere.

WOuld highly recommend this hotel for it is more than a four star hotel.
Rating out of 10: 10
Date stayed: July 2005
review: An excellent hotel and amazingly quiet although it is so close to the centre of everything. The rooms were lovely and the special packages of champagne, flowers and fruit purchased for our frinds wedding anniversary were superb.

The staff were excellent and answered every query without hesitation. We did not eat our main meal at the hotel because we went into 'theatre land' for the experience but the breakfast was perfect and I would recommend this hotel to anyone.

4 of us will be staying again in October and we cannot wait to try the restaurant.
Rating out of 10: 10
Date stayed: October 2004
review: felt that I just had to write to express my gratitude to your staff at your marvellous Hotel. My wife and myself stayed at the Royal Horseguards this weekend (15th to 17th October).
On our arrival I enquired whether I could upgrade to a room with a view which they said would not be a problem, anyway we waited for a few minutes when a member of your reception staff came over and explained that the room they were going to give us would not be ready but they could give us the Tower Suite for the same cost. Wow what a room and what views not only that your staff were courteous and attentive (a special mention for Ibrahim who helped us with our luggage on our arrival).
The food was wonderful and your waiting staff took the time out to explain the different dishes to us and to advise us on wine selection. All in all a brilliant experience for both of us. Please pass my thanks onto your staff. Not sure when I will have the funds available again for such a weekend but I know already where I shall be staying.
Thanks once again
Rating out of 10: 8
Date stayed: July 2004
review: Nice hotel, but they failed to tell us that the river side of the hotel has NO VIEW right now due to scaffolding---plastic over windows. Could not open windows, or see anything.
Rating out of 10: 10
Date submitted: March 2004
review: Lovely olde worldly charm Very elegant room. extremely quiet location yet central to all amenities.
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