The Principal London
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Customer Reviews For The Principal London


Address: 1-8 Russell Square, London, England, UK, WC1B 5BE
This hotel has averaged a score of 4.6 out of 5 by 1245 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 1025 reviews)
>>>Tripadvisor (ranked 38 of 1084 for Hotels in London and rated 4.5 out of 5 from 365 reviews)

10/12/2018
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09/12/2018
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08/12/2018
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07/12/2018
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06/12/2018
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05/12/2018
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04/12/2018
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03/12/2018
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02/12/2018
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01/12/2018
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30/11/2018
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29/11/2018
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27/11/2018
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26/11/2018
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22/11/2018
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21/11/2018
Rated 5 out of 5 :
As son as we walked in we felt immediately welcome! We were exhausted after flying all might from New York. A shout out to Valter for making us feel welcome. We have been here for 4 days so far and have been treated like royalty.
21/11/2018
Rated 2 out of 5 :
Very much an 'all hat and no cattle' experience. The hotel is wonderfully situated and the public spaces are gorgeous, which is why I've given it two stars, but it stops there. In particular, the front office staff deserve special mention, and for all the.
20/11/2018
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19/11/2018
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19/11/2018
Rated 5 out of 5 :
I was once employed here as an event manager in 2007 when it was the Hotel Russell and Yes it was absolutely abysmal! But now it is incredible. The hotel is just how I imagined it should look all those years ago. The amazing corner.
18/11/2018
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17/11/2018
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15/11/2018
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14/11/2018
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13/11/2018
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12/11/2018
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11/11/2018
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10/11/2018
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08/11/2018
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07/11/2018
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06/11/2018
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17/11/2018
Rated 5 out of 5 :
As I learned from one of the staff, this beautiful building used to be a derelict 3-star at best property known as the Russell Square Hotel. A new hotel company called Principal bought it, closed it for 2 years, pouredUnited Kingdom90 million into it.
16/11/2018
Rated 4 out of 5 :
I dare someone to look at the exterior of this fine building and not be impressed. The staff couldn't have been friendlier. The room was surprisingly small for a 5* property, but perhaps that's just London. There was around 2-3 feet of space around the.
15/11/2018
Rated 5 out of 5 :
A grand dame facade that stands guard over Russell Square, this historic hotel is perfect for the traveller who enjoys staying in historic landmark buildings. My room was for a solo traveller and I can only imagine it must have served a butler or ladys.
15/11/2018
Rated 5 out of 5 :
What a great hotel. Location is perfect, the design very inspiring and a great choice of restaurants and a great bar, Fitz's. Love the flair and atmosphere of the hotel which is elegantly casual and relaxed grandeur. Am sure will be back son.
14/11/2018
Rated 4 out of 5 :
First built when nobody asked how much anything cost, a 2018 refurbishment relaunches one of London lovelier old hotel buildings. Its dark inside, trying to be a club rather than a hotel, and its coffee bar has become another unofficial coworking space. But reasonable prices.
14/11/2018
Rated 5 out of 5 :
What a stunning hotel! We stayed here in August for our one year anniversary and had the best time. Warm welcomes, a lovely room upgrade and complimentary vouchers to enjoy a glass of bubbly each in the Fitz bar downstairs. Incredible bar! The decor is.
13/11/2018
Rated 5 out of 5 :
Excellent service from all department. Room amenities include the following complementary hair shampoo and conditioner, Shower Gel, Free Good Strength WiFi, Hairdryer, Iron and Ironing Board, Snack pack of Crisps, Popcorn, Bar of Chocolate, Tea and Coffee making Facilities and Fresh Milk in the fridge.
12/11/2018
Rated 5 out of 5 :
The newly-refurbished and renamed Kimpton Fitzroy isn't cheap, but is absolutely perfect for a special occasion. Beautiful public spaces. Great rooms. Charming staff. Ideal location, round the corner from Russell Square tube station. Just lovely.
11/11/2018
Rated 5 out of 5 :
What a wonderful hotel. It's in my favourite part of London - Bloomsbury - and every little detail was thought about - from the graduated choice of lighting in each area of the room and bathroom- to the walk-in rain shower with a bench -.
11/11/2018
Rated 5 out of 5 :
From the grand entrance to the stylish foyer to the classy rooms this hotel oozes class. The staff are friendly, efficient and very helpful with good knowledge of the surrounding area. The hotel is surrounded by nice, cosy pubs and good restaurants. Good access to.
11/11/2018
Rated 5 out of 5 :
I was lucky enough to spend a night at this hotel. The attention to detail is second to none. The room was stunning, with great furnishings, well thought out lighting (with 4 modes in each room) and a lovely feel. I also ate at the.
11/11/2018
Rated 5 out of 5 :
Newly refurbished to fabulous standard. Standard room was compact but very well planned and quality fit out. Staff were great, very friendly. Great bar. Perfect location in that its a ten minute walk to Euston station, will definitely stay again.
10/11/2018
Rated 5 out of 5 :
This newly refurbished hotel, with beautifully restored interiors, offers a tranquil haven near the British Museum. The staff members are attentive and service is friendly yet smoothly professional. A wonderful English breakfast was served in the Neptune restaurant, with excellent attention to detail. Highly recommended.
09/11/2018
Rated 5 out of 5 :
I have travelled frequently for business for many years and without exception, this has to be the best hotel I have ever had the pleasure of staying in! Everything about it screams luxury and quality at you right from the moment you are greeted at.
08/11/2018
Rated 5 out of 5 :
I am a Spire Ambassador member, and I stay in hotels about 100 nights a year, at least half of which are ihg properties. I don't frequently stay in Kimptons, simply because I tend not to be in areas where a Kimpton is most convenient. As.
07/11/2018
Rated 3 out of 5 :
Coming to London to celebrate my 20th wedding anniversary with my wife, booked and informed 3 months ago, had allocated us 1st floor with a room next to the lift, were expected higher floor so rather disappointed, hence, seems party going on on the other.
06/11/2018
Rated 5 out of 5 :
Enjoyed a lovely stay. Beautiful building both inside and out; ornate terracotta facade, exquisite marble lobby, original mosaic floor and sumptuously interior design make for a wonderful stay. We were in town to go to the theatre, only two stops away on the tube which.
03/11/2018
Rated 5 out of 5 :
When I write about a hotel I usually start with the negative and bad things of the hotel. This time it is vary hard to find any remark. The only bad thing I found is that taxis are not permitted to stop in front of.
02/11/2018
Rated 4 out of 5 :
Amazing historical building on Russell Square. Recently renovated but preserving entirely all the original features. Grand entrance, elegant rooms and reception. Main hall very beautiful for a cocktail or dinner. Business rooms quite good for meetings in small groups. Gym quite functional but with all.
31/10/2018
Rated 5 out of 5 :
Gorgegous hotel and beautiful architecture. The location is great in the heart of Bloomsbury. Its also worth having a drink in the bar in a cold night! I would definitely recommend it. I cant wait to go back!
30/10/2018
Rated 4 out of 5 :
Beautiful hotel in an amazing location. I cant emphasize enough how gorgeous the hotel is. Its in walking distance of the British Museum and library. The park across the street was a wonderful way to start the day and the underground station a few steps.
30/10/2018
Rated 5 out of 5 :
We couldn't choose better hotel to stay during our holidays in London. All the staff made us feel like we were in our own home. Special thanks to Maria who have been really kind with all the family. For sure we will come back son!
29/10/2018
Rated 3 out of 5 :
Beautiful building that has been superbly resorted. I remember it as The Russell Great room as well. But. Being 5 Star is as much about the service and this fell well short of requirements. Frankly we've had better service in a Travelodge than we did in.
29/10/2018
Rated 5 out of 5 :
The hotel was just amazing service was exceptional and the staff could just not do enough for you. The bedroom was of a very high standard and catered for all needs. The hotel was in the best location for the shows and with Russell square.
29/10/2018
Rated 5 out of 5 :
From the moment we arrived to the leaving the staff where amazing and so engaged. The lobby is beautiful and the Fitz bar is must. Excellent all round! we will definitely return same time time next year.
29/10/2018
Rated 4 out of 5 :
We went back to the former 'Russell Hotel' and booked it as 'The Principal'. During our stay it changed ownership and became 'Kimpton Fitzroy' The hotel is as great as ever, although the rooms are somewhat small. Service has room for improvement. This may have.
28/10/2018
Rated 5 out of 5 :
This hotel has no faults whatsoever, we had a Suite on the 6th floor after being upgraded kindly by the hotel staff, knowing we were coming down for a special occasion the hotel had a complimentary bottle of Champagne delivered on ice to our room.
27/10/2018
Rated 5 out of 5 :
Fabulous fantastic amazing hotel. We had a late lunch ordering. The house burger which was simply delicious with every mouthful sending your taste buds into overdrive, there were others which were having afternoon tea which look delicious This hotel is very stylish and what really stood.
27/10/2018
Rated 5 out of 5 :
Just had another wonderful day / night at this stunning hotel in Bloomsbury. The level of service, attention to detail and quality of the F&B in the bar and restaurant means you don't have to step a foot outside the door once checked in. Love.
27/10/2018
Rated 5 out of 5 :
I stayed here on my recent trip to theUnited Kingdomfor work and loved the experience the team have created. Each area of the hotel had its on unique experience and the attention to detail was incredible. Used the gym every morning, really well equipped.
26/10/2018
Rated 5 out of 5 :
We stayed here for our honeymoon in August and one of the first things you notice when you arrive at the Principal London is not only the stylish and slick decor of the lobby, or the smiling happy faces of staff who greet you, it.
26/10/2018
Rated 5 out of 5 :
Just so you know this hotel is now called The Kimpton. We arrived at the Principal and it officially changed it's name the next day. We stayed here overnight for a treat for my daughter's 18th birthday and everything about it was just lush. It.
24/10/2018
Rated 4 out of 5 :
I just returned from a 6 night stay at the Principal. Good value for rate. Clean, updated, modern, youthful all describe the vibe here. Yet, the building is stunning from outside and original building intact. The staff was nice and friendly. I mostly dined in.
24/10/2018
Rated 5 out of 5 :
We stayed or one night. Arrived at 10.30pm - very friendly reception staff. Particularly Alex. Upgraded to a beautiful room. Cannot fault the service or the breakfast! so lovely to have all expectations massively exceeded.
22/10/2018
Rated 5 out of 5 :
Absolutely fantastic. Our one night stay with afternoon tea was amazing. Thank you for allowing us to have a mocktail instead of champagne as we don't drink alcohol. The team was outstanding. Always with a smile throughout our stay. The starter in the afternoon tea.
21/10/2018
Rated 5 out of 5 :
Had a Long weekend here. Got one of the slightly bigger rooms. Love the public spaces and the room was wonderfully quiet with a v comfortable bed. Fire alarm at night but no great drama. Had afternoon tea which was lovely. Breakfast in burr and.
19/10/2018
Rated 5 out of 5 :
I used to walk by this place when it was on the brink. But still oh so beautiful, such an architectural gem. Now it has been renovated. What a wonder. All the common rooms, the cafes and bars, the incredible staircase and stained glass -.
18/10/2018
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18/10/2018
Rated 5 out of 5 :
I will apologise for the Long post in advance! We stayed in a junior suite and a classic room for the children. We stayed from Friday 12th October until Sunday 14th October. This hotel is located very close to the underground so you will have.
17/10/2018
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16/10/2018
Rated 5 out of 5 :
The service is always impeccable at the Principal London. The friendliness of the reception and concierge department is nothing less than fantastic. The teams are always smiling and are very playful with my one year old son. The housekeeping department is wonderful, not only did.
14/10/2018
Rated 5 out of 5 :
Liked: Excellent service, great bar, superb breakfast
Disliked: No soap or hand wash
14/10/2018
Rated 4.8 out of 5 :
Liked: Beautiful room, excellent wet room, staff were very courteous. Beautiful lobby
Disliked: Milk in fridge in room was off when we went to use it and only 2 sachets of coffee so no chance to make another
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 9
Date stayed: August 2005
review: We stayed at this hotel for 2 nights to celebrate our 10th anniversary. Originally we were warned off by a friend who worked in Russell Square approx. 10 years ago who said that it looked good from the outside but a bit 'of a hole' inside. We read that it had recently undergone a refurbishment - and what a pleasant surprise we got!!!! It was magnificent inside. The foyer was fantastic, all the marble and the chandeliers glistened with pride, although we were apprehensive on whether this was all a front and the rooms were sub-standard. How pleased we were to have such clean, tidy and well maintained standard room. Everything worked great and the cleanliness was very pleasing. The breakfast was fantastic and the staff very pleasant. The only criticism is that the outside could now do with having the windows washed and a little attention to detail on parts of walls which have received a bit of tape and plastic to cover damage - which didn't go unnoticed. The rooms view was over a back street pub, although as we were only using this hotel as a base it would definitely NOT put us off staying there again, but was a little disappointed as I did point out this was our Anniversary! PlEASE do not worry about staying here, it was a fantastic stay and I would recommend it to anyone. PS. The No 7 bus from across the square will take you straight into Oxford St.
Rating out of 10: 8
Date stayed: July 2005
review: Lovely hotel, helpful on reception. Very nice sized rooms quiet, comfortable, clean, good sized bathroom good shower. Everything worked fine. Excellent location near to everything in London, Tube station just round corner. The best English breakfast I have ever had. Highly recommended.
Rating out of 10: 2
Date stayed: August 2004
review: The hotel is a joke. Noise, hot rooms and the bathroom was out of order !! Staff simply not able to provide any service. Not worth it, find another place to stay.
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