The Principal London
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Customer Reviews For The Principal London


Address: 1-8 Russell Square, London, England, UK, WC1B 5BE
This hotel has averaged a score of 4.6 out of 5 by 3026 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 2249 reviews)
>>>Tripadvisor (ranked 67 of 1129 for Hotels in London and rated 4.5 out of 5 from 804 reviews)

01/10/2019
Rated 5 out of 5 :
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30/09/2019
Rated 5 out of 5 :
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28/09/2019
Rated 4.6 out of 5 :
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28/09/2019
Rated 5 out of 5 :
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27/09/2019
Rated 5 out of 5 :
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26/09/2019
Rated 5 out of 5 :
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25/09/2019
Rated 5 out of 5 :
Dear anthonyl943, \n\nThank you for your kind words. I am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. As an ihg member we appreciate your loyalty with us and I am glad you have enjoyed the room upgrade to one of our corner suites! \n\nWe all look forward to welcoming you back again son. \n\nBest regards, \n\nDaniel Healey\nHotel Manager\n
24/09/2019
Rated 4.8 out of 5 :
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23/09/2019
Rated 5 out of 5 :
Dear djwuk, \n\nThank you for staying with us and for taking the time to share this feedback. While I appreciate your positive comments on our team at front desk, naturally I am disappointed to hear that elements of your stay did not meet your expectations. I am very sorry to read about your disappointment with breakfast and I would like to assure you that this is far from our usual standard. \n\nYour feedback is of great importance to us, I do hope we have the opportunity to welcome you back to the hotel in the future to deliver the perfect Kimpton Fitzroy experience.\n\nKind Regards, \n\nDaniel Healey\nHotel Manager
23/09/2019
Rated 5 out of 5 :
I am a Royal Ambassador Spire Elite - top membership in Intercontinental Group (over 83 nights in one of their hotels this year). I thought I would try the Kimpton Fitzroy London Hotel instead of the Intercontinental Park Lane. I had probably my worst ihg check in today. My membership number had not been put in the profile, even though it had been emailed to the reservations people (Kieren). I handed over my card at reception, the lady looked at it, gave it back and then asked me to fill our a reservations form. I asked about my double upgrade and she had no idea. She asked for the Manager. I handed back my membership card and this time it was inputed. I asked about the upgrade and all the benefits you get at ihg. He said, no it doesn't work here at the Kimpton Fitzroy. They have their own programme. Frankly, he made it very clear that he could not care about any sort of hotel loyalty and certainly not about me. I got the feeling that I was lucky to be a guest. Also there is no 4pm checkout around here - probably the best part of the Ambassador programme. So, when considering your choices, I would go straight to the Intercontinental Park Lane!
20/09/2019
Rated 4.6 out of 5 :
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20/09/2019
Rated 5 out of 5 :
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20/09/2019
Rated 5 out of 5 :
Dear 685dianef, \n\nThank you for sharing your review of your experience at Kimpton Fitzroy London. I am so pleased that you had a memorable stay in every way and it I am so pleased that the team were able to upgrade you.\n\nWe all look forward to welcoming you back to the hotel next time you visit London.\n\nKind Regards, \n\nDaniel Healey\nHotel Manage
18/09/2019
Rated 5 out of 5 :
Dear traceyp988, \n\nThank you for taking the time to share your thoughts on your recent stay at Kimpton Fitzroy London.\n\nI am delighted that your stay was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our friendly and attentive staff, excellent service, the good food in the bar and the restaurant. We strive to deliver perfection to each and every guest and it is a pleasure to hear that our efforts have not gone unnoticed.\n\nIt was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable stay.\n\nI hope we have the pleasure of welcoming you back to Kimpton Fitzroy London very son again.\n\nBest regards, \nDaniel Healey\nHotel Manager\n
16/09/2019
Rated 4.2 out of 5 :
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16/09/2019
Rated 4.8 out of 5 :
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16/09/2019
Rated 5 out of 5 :
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14/09/2019
Rated 4.0 out of 5 :
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13/09/2019
Rated 5 out of 5 :
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13/09/2019
Rated 4.6 out of 5 :
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12/09/2019
Rated 5 out of 5 :
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12/09/2019
Rated 4.4 out of 5 :
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11/09/2019
Rated 5 out of 5 :
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11/09/2019
Rated 4.4 out of 5 :
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10/09/2019
Rated 4.6 out of 5 :
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10/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 4.2 out of 5 :
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08/09/2019
Rated 5 out of 5 :
Dear San L, \n\nThank you for taking the time to provide such lovely feedback from your recent visit to Kimpton Fitzroy London.\n\nI am delighted to read that you had a wonderful experience whilst staying with us and that Conor and Nathan were able to make you stay memorable with the surprise they organised for you.\n\nI have shared you fantastic comments with all the team who take great pride in ensuring each guest has a memorable stay.\n\nI hope we will have the pleasure of welcoming you back on your next visit to London.\n\nBest regards, \n\nDaniel Healey\nHotel Manager.
07/09/2019
Rated 5 out of 5 :
Dear AmyC945, \n\nThank you for your wonderful review! \n\nIt is great to hear that your experience at Kimpton Fitzroy London was enjoyable.\n\nI pleased that our team looked after you well and that you were impressed with the service, especially from the staff in our Neptune Restaurant.\n\nRest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable stay.\n\nI hope we have the pleasure of welcoming you back to Kimpton Fitzroy London very son again.\n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
06/09/2019
Rated 4.2 out of 5 :
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06/09/2019
Rated 4.8 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 4.4 out of 5 :
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03/09/2019
Rated 4.6 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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31/08/2019
Rated 4.6 out of 5 :
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31/08/2019
Rated 4 out of 5 :
I stayed at this hotel with my family for about a week. The hotel is newly refurbished, so everything looks brand new. The staff are friendly. The location is also good, Russell Square tube station is just around the corner, and very close to the British Museum.\n\nI saw a card in the hotel saying that the stuff in the fridge are complimentary and will be replenished every day. I noticed that there was a can of coca cola in the fridge. Being a Coke addict, the thought of having the fridge replenished with Coke every day made me very happy.\n\not my great disappointment, we stayed at the hotel from Tuesday to Friday, the fridge was never replenished.\n\nPlease do not make promises if you cannot keep them.\n\nMy second complaint is that on the last day of our staying, we noticed that the face towels left by the housekeeper actually have stains on them. That was the most horrible thing in a hotel I have ever come across.\n\nso, looks like I have to continue my search for a good hotel in London.
30/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 4 out of 5 :
Dear majentalondon, \n\nIt is always great to read how well-travelled guests such as yourself are so impressed with the service we try to provide in our hotel. Kimpton is a huge brand and we are proud we can represent it so well. I am sure Molly, Meg, and Joyce will be happy too reading your comments about them. \n\nI promised we will stay the way we are and you will see it on your next trip.\n\nRegards, \n.
30/08/2019
Rated 4 out of 5 :
Dear Bob, \n\nI am always delighted to hear that our guests were impressed with the quality of the hotel facilities, as well as the quality of the service. Knowing all the Kimpton hotels you have visited in the past, it really does make us special to read such wonderful comments. I know David, Covi, Conor, Luis, and Isabel will be so pleased to hear they made a lasting impression on your stay. We all look forward to welcoming you and your wife back next time you visit London.\n\nBest regards, \n.
29/08/2019
Rated 4 out of 5 :
Dear Kdevinenyc, \n\nThank you very much for your comments. Ruben and Andrew will be delighted to know how they exceeded your expectations. \n\nIt will be lovely to see you and your husband again.\n\nRegards, \n\n.
28/08/2019
Rated 4 out of 5 :
Dear wisels86, \n\nWhat an amazing feedback! Thank you very much for all your comments. All our colleagues will be thrilled to know how special they made you feel. I am glad you had a lovely birthday and we can't wait to have you back.\n\nAll the best,
27/08/2019
Rated 4 out of 5 :
Dear HelenMcCarthy, \nThank you very much for your wonderful feedback. It is great to read about your experience in our beautiful Palm Court.\nWe look forward to welcoming you back son.\nBest regards,
26/08/2019
Rated 5 out of 5 :
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26/08/2019
Rated 4.4 out of 5 :
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26/08/2019
Rated 4.6 out of 5 :
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25/08/2019
Rated 4 out of 5 :
Dear I4740ppdanielb, \n\nThank you for such a fabulous review. We were absolutely delighted to learn how much you enjoyed your stay and in particular we are most grateful for your kind words regarding our staff and service levels. We all look forward to welcoming you back next time you visit London.\n\nBest regards, \nDaniel Healey\nHotel Manager\n.
25/08/2019
Rated 4 out of 5 :
Dear Vjamrog, \n\nCongratulations on your recent engagement and thank you for choosing to celebrate such a momentous occasion with us at Kimpton Fitzroy! I am always delighted to hear that our guests were impressed with the quality of the hotel facilities, as well as the quality of the service. I know Covi, Max, Simon, Nathan and Harry will be so pleased to her they made a lasting impression on your stay. We all look forward to welcoming you back next time you visit London.\n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
25/08/2019
Rated 4 out of 5 :
Dear JimBean32, \n\nThank you for your wonderful review! It is great to hear that your experience at Kimpton Fitzroy London went above and beyond your expectations. We look forward to welcoming you and your girlfriend back to the hotel son.\n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
25/08/2019
Rated 4 out of 5 :
Dear AnaClL20, \n\nThank you for sharing your review of your experience at Kimpton Fitzroy London. I am so pleased that you had a memorable stay in every way, from your beautiful room, to your dinner in Neptune, to social hour in Burr and Co, it sounds like you had a wonderful experience. \n\nI am always delighted to hear that our guests were impressed with the service and it is wonderful to hear that Adam, Richard, Roberto and Jaykey made a lasting impression on your stay. \n\nWe all look forward to welcoming you back to the hotel next time you visit Lodon.\n\nKind Regards, \n\nDaniel Healey \nHotel Manager.
25/08/2019
Rated 4 out of 5 :
Dear NorthernNorm, \n\nThank you for your wonderful review. I am delighted to learn that your stay was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our \
24/08/2019
Rated 4.0 out of 5 :
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24/08/2019
Rated 4 out of 5 :
Dear ckuehling, \n\nThank you for your kind words. I am delighted that your stay was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words. Our toiletries are indeed The Perfumers story and the scent is Master Vetivert which has been designed exclusively for the hotel and can be purchased directly from our corner shop.\n\nYour feedback is of great importance to us and I am sorry to hear there was an issue with the heating in your room. We look forward to welcoming you back with your husband to deliver the perfect Kimpton Fitzroy experience.\n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
23/08/2019
Rated 4.2 out of 5 :
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22/08/2019
Rated 5 out of 5 :
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20/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 4.4 out of 5 :
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18/08/2019
Rated 5 out of 5 :
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18/08/2019
Rated 5 out of 5 :
Dear dyne_travels, \n\nThank you for your kind words. I am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. We all look forward to welcoming you back again son. \n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
17/08/2019
Rated 5 out of 5 :
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17/08/2019
Rated 5 out of 5 :
Dear Thebarrs, \n\nThank you for choosing to celebrate such a momentous occasion with us at Kimpton Fitzroy! I am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. We all look forward to welcoming you back again son. \n\nBest regards, \nDaniel Healey\nHotel Manager\n.
16/08/2019
Rated 5 out of 5 :
Dear Laetitia A, \n\nThank you for your lovely review following your stay with us. We are thrilled to hear that you enjoyed all your Kimpton Fitzroy London experiences and hope to see you again son for another bloody mary! \n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
16/08/2019
Rated 5 out of 5 :
Dear Daniel R, \n\nThank you for staying with us and for taking the time to share this feedback. I am pleased you did enjoy experiencing the newly refurbished spaces of the hotel and delighted to hear your great satisfaction with the service that you received.\nI\u2019m sorry to read that the size of your room didn\u2019t meet your expectations and encourage you to speak with our reservations team for your next stay with us so we can accommodate you as best as possible.\nWe look forward to welcoming you again son.\n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
15/08/2019
Rated 5 out of 5 :
Dear tiagoarsantos98, \n\nThank you for such a fabulous review. We were absolutely delighted to learn how much you enjoyed your stay and in particular we are most grateful for your kind words regarding our staff and service levels. We are thrilled to learn that Valter stood out to you especially as delivering outstanding service. We very much hope to see you on another occasion very son.\n\nBest regards, \nDaniel Healey\nHotel Manager\n.
14/08/2019
Rated 5 out of 5 :
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14/08/2019
Rated 5 out of 5 :
Dear rachelannmorris, \n\nThank you for staying with us and for taking the time to share this valuable feedback. We love it when our members stay with us and always do our very best to upgrade you subject to availability on the day. I am sorry to hear we were fully committed on the dates that you stayed with us however am pleased our reception team were able to offer you complimentary breakfast instead which you enjoyed. \nI am so pleased that you joined us for social hour however I am sorry to hear you felt the service varied both at social hour and with housekeeping. I have noted your remarks to discuss with our management team to ensure we address these shortfalls to a perfect stay in the future. \nI do hope we have the opportunity to welcome you back next time you visit London. \n\nBest Regards, \n\nDaniel Healey\nHotel Manager\n\n.
14/08/2019
Rated 5 out of 5 :
Dear Keith M, \n\nThank you for feedback and for taking the time to share your thoughts on TripAdvisor.\n\nIt is such a pleasure for us to know you have enjoyed your stay with us to the fullest and I am pleased to hear that you were impressed with the service as well as the quality of the hotel facilities.\n\nYour feedback is of great importance to us, I have well noted your remarks about car parking with our head concierge to review with his team.\n\nWe look forward to welcoming you back next time you visit London.\n\nBest Regards, \n\nDaniel Healey\nHotel Manager\n.
13/08/2019
Rated 5 out of 5 :
Dear Richyhubs, \n\nThank you for choosing to celebrate your anniversary with us - We were delighted to welcome you to Kimpton Fitzroy! I am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. We all look forward to welcoming you back again son. \n\nBest regards, \nDaniel Healey\nHotel Manager\n.
11/08/2019
Rated 5 out of 5 :
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11/08/2019
Rated 5 out of 5 :
Dear Cordy3-11, \n\nThank you for staying with us and for taking the time to share this amazing feedback. It is fantastic to hear that the issue with your air-conditioning did not detract from your experience and that you had such an enjoyable stay. I am pleased to hear that you were impressed with the hotel but mostly with the service. I know John and the rest of the team will be delighted to hear your feedback as we all strive to make our guests\u2019 stay as special as yours.\nWe are already looking forward to your next visit.\n\nBest Regards, \n\nDaniel Healey\nHotel Manager.
10/08/2019
Rated 5 out of 5 :
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10/08/2019
Rated 5 out of 5 :
Dear christal56, \n\nThank you for your wonderful review! I am so pleased our team looked after you well and made you feel safe after the issue with your trains. We are already looking forward to welcoming you back to the hotel next time you visit London. \n\nBest Regards, \n\nDaniel Healey\nHotel Manager\n.
10/08/2019
Rated 5 out of 5 :
Dear jbj26, \n\nThank you for taking the time to share your review with tripadvisor, we really do appreciate it.\nI am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. We are thrilled to learn that Adam stood out to you for delivering outstanding service during brunch in Neptune.\nWe all hope to see you again son! \n\nBest Wishes, \n\nDaniel Healey\nHotel Manager\n.
10/08/2019
Rated 5 out of 5 :
Dear dcgrey, \n\nThanks for staying with us and for taking the time to share your review. I am so pleased your experience exceeded your expectations and that you were able to enjoy the wonderful drinks in our bar! I will be sure to pass your kind words on to Gabriela.\nWe all look forward to welcoming you back next time you visit London. \n\nBest Wishes, \n\nDaniel Healey\nHotel Manager.
09/08/2019
Rated 4.8 out of 5 :
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09/08/2019
Rated 5 out of 5 :
Dear YolandeL191, \n\nThank you for taking the time to share your feedback following your visit at the Kimpton Fitzroy London. I am sorry to hear that elements of your stay did not meet your expectations.\nWe would love to hear more about it, please email mollie. Mccaughley@kimptonfitzroylondon.com so we can address your feedback personally.\n\nThank you for taking the time to review us.\n\nBest Regards, \n\nDaniel Healey\nHotel Manager\n.
08/08/2019
Rated 5 out of 5 :
Dear ebkiernan316, \n\nThank you for taking the time to share your thoughts on your birthday treat to Kimpton Fitzroy! \n\nI am delighted that your stay was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our friendly and attentive staff, excellent service and good food in the bar and the restaurant. We strive to deliver perfection to each and every guest and it is a pleasure to hear that our efforts have not gone unnoticed.\n\nIt was wonderful to read your comments and rest assured that I will share your feedback with the team who take great pride in ensuring each guest has a memorable stay.\n\nWe look forward to welcoming you back next time you visit London! \n\nBest Wishes, \n\nDaniel Healy\nHotel Manager\n.
06/08/2019
Rated 5 out of 5 :
220 Pounds per night single room is definitely not a cheap option among global big city 5* hotels. I was there from 13th to 19th July to attend a conference and I find that room 401 allowed to me is the smallest room I availed until date in my near 69 years of age. I made my reservation through one Mamoon Rehman in May and was expecting to be placed in a better room. Unfortunately it was disastrous. Yes tiny bed and little over space left and toilet were clean. Restaurants and other basic amenities were ok. But one surprise thing I experienced while checking in. I was attended by the receptionist called isabel while checking in and she wanted me to authorize her (hotel) to keep 600 Pounds for extra costs. I asked why you want me to allow you to charge such a bid amount for jus5 tidbits? She said in a very clear tone that this is hotel policy to keep 100 Pounds per day for any eventualities. I must admit that I am a very frequent traveller but never cama across such compulsory Hotel Policy. However, I protested and refused to bend to unwritten policy and finally she settled for 200 pounds. Curiously I spent around 157 pounds and yet to receive the balance to my account until date. This is not a fair policy practiced by this hotel. \nI strongly condemn it. Request others to be more careful on choosing room or depositing in advance by credit card for local expenses.
06/08/2019
Rated 5 out of 5 :
Dear Trickie1234, \n\nThank you for your wonderful review! It is great to hear that your surprise birthday trip to Kimpton Fitzroy London went above and beyond your expectations. We are already looking forward to your next visit! \n\nBest regards, \nDaniel Healey\nHotel Manager\n.
06/08/2019
Rated 5 out of 5 :
Dear nick9smith, \n\nIt was our pleasure to have you back with us at Kimpton Fitzroy. I am so pleased you had another wonderful stay and that the team looked after you well. \nWe all look forward to welcoming you back next time you visit London! \n\nBest Wishes, \n\nDaniel Healey\nHotel Manager.
06/08/2019
Rated 5 out of 5 :
Dear Kaney_61, \n\nThank you for this wonderful feedback, we love when our members visit! \n\nIt is such a pleasure for us to know you have enjoyed your stay with us to the fullest and I am pleased to hear that you were impressed with the hotel but mostly with the service. I am delighted to pass this on to Andrea and the rest of the team, who strive to make our guests\u2019 stay as special as yours.\n\nWe do appreciate your feedback and hope to welcome you again son.\nBest regards, \nDaniel Healey\nHotel Manager\n.
05/08/2019
Rated 4.8 out of 5 :
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05/08/2019
Rated 5 out of 5 :
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05/08/2019
Rated 5 out of 5 :
Dear Persika, \n\nThank you for your kind words. I am always delighted to hear that our guests were impressed with the service as well as the quality of the hotel facilities. I do hope we have the pleasure of welcoming you back to the hotel should you have future accommodation requirements in London.\n\nBest regards, \n\nDaniel Healey\nHotel Manager\n.
04/08/2019
Rated 5 out of 5 :
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04/08/2019
Rated 5 out of 5 :
Dear BrynHarrissS81looP, \n\nThank you for your wonderful review! It is great to hear that your experience in Burr & Co went above and beyond your expectations. We hope to welcome you back son, hopefully next time you can check out the rest of the hotel too! \n\nBest regards, \nDaniel Healey\nHotel Manager\n.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 9
Date stayed: August 2005
review: We stayed at this hotel for 2 nights to celebrate our 10th anniversary. Originally we were warned off by a friend who worked in Russell Square approx. 10 years ago who said that it looked good from the outside but a bit 'of a hole' inside. We read that it had recently undergone a refurbishment - and what a pleasant surprise we got!!!! It was magnificent inside. The foyer was fantastic, all the marble and the chandeliers glistened with pride, although we were apprehensive on whether this was all a front and the rooms were sub-standard. How pleased we were to have such clean, tidy and well maintained standard room. Everything worked great and the cleanliness was very pleasing. The breakfast was fantastic and the staff very pleasant. The only criticism is that the outside could now do with having the windows washed and a little attention to detail on parts of walls which have received a bit of tape and plastic to cover damage - which didn't go unnoticed. The rooms view was over a back street pub, although as we were only using this hotel as a base it would definitely NOT put us off staying there again, but was a little disappointed as I did point out this was our Anniversary! PlEASE do not worry about staying here, it was a fantastic stay and I would recommend it to anyone. PS. The No 7 bus from across the square will take you straight into Oxford St.
Rating out of 10: 8
Date stayed: July 2005
review: Lovely hotel, helpful on reception. Very nice sized rooms quiet, comfortable, clean, good sized bathroom good shower. Everything worked fine. Excellent location near to everything in London, Tube station just round corner. The best English breakfast I have ever had. Highly recommended.
Rating out of 10: 2
Date stayed: August 2004
review: The hotel is a joke. Noise, hot rooms and the bathroom was out of order !! Staff simply not able to provide any service. Not worth it, find another place to stay.
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